restaurant management erp system. presentation overview topology solution platform the basic hotel...
TRANSCRIPT
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Restaurant Management ERP System
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Presentation OverviewPresentation Overview
• Topology
• Solution Platform
• The basic Hotel management requirements
• CME PMS module overview
• ERP Accounting & Point of Sale integration
• External Devices integration
• Customizing
• References
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TopologyTopology
SuppliersMobile
EmployeesGroup Analysis
Consumer
Purchasing &Supply Chain
Accounting& Finance
Retail
Concierge& Visa
Sales &Marketing
CentralReservations
CustomerService
FieldSalesSelf
Checkout
Hospitality
In roomServices
Golf &Membership
FrontDesk
F & B
HouseKeeping& BMS
Leisure SPA’s
Conference &banqueting
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Solution PlatformSolution Platform
CME Hotel PMS Solution CME Hospitality Solution
Hotels Large and Small
Leisure
SPA
C & B sites Large and Small
Multi Location
Restaurant
Fine dining
Fast food
Take Away
Coffee Shop, Clubs, bars
Microsoft operating Systems
Microsoft Databases (MS-SQL etc)
Microsoft Dynamics NAV
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Solution OverviewSolution Overview
• Reception• Booking • Conference• Housekeeping• Maintenance• Concierge • Backoffice • Administration
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ReceptionReception
• Check-in• Check-out• New Reservations• Quick Folio• In-House• Reservation Overview• Floor Plan• Lost & Founds
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BookingBooking
• Room Reservations– Individuals– Groups– Table reservation
• Conference Reservation– Conferences– Meetings– Events
• Reporting & Overview
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Groups & ConferenceGroups & Conference
• Group overview– Hotel Room– Conference Room– Food & Beverage– Equipment– Invoicing
• Room management– Layout– Pricing– Availability
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HousekeepingHousekeeping
• Housekeeping– Resource planning– Cleaning loop– Change management– Status reporting via
TV/Phone system
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MaintenanceMaintenance
• Maintenance– To do list– Blocking– Schedule tasks
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ConciergeConcierge
• Lost and found– Register– Delivery
• Phonebook– In-house use
• Pick up
• Baggage service
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BackofficeBackoffice
• Statements– Day-end statement per shift– Cash control– Corrections– Support more than one open
statement at a time• Shifts
– Unlimited number of shifts– Per department
• Inventory– Statistics– Reporting
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AdministrationAdministration
• Setup– PMS– Conference– General– Property– Auxiliary Equipment– Job Scheduler– Shifts
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SPASPA
• Appointment scheduling Priority, gender
restrictions & modality settings pr. Therapist/Rooms
Links to CME PMS Point of sale integration
for maximum financial security
Links to Dynamics NAV CRM module (optional)
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Dynamics ERP modulesDynamics ERP modules• General Ledger
– Chart of Accounts
– Budgets
– Journals
• Sales & Marketing– Customer Accounts
– Sales orders / Invoices
– Contact management
• Purchase– Vendor management
– Purcase orders & Invoices
– Items & Inventory
• Resources– Capacity & planning
– Jobs hours & costing
• Human resources– Salary (*) & absences
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ERPERP IntegrationIntegration
• PMS Statement posting– Internal Dynamics NAV transactions
• No file transfers
• Same Database platform
• Same application platform
– To General Ledger• Sales entries
• Tax/VAT entries
• Payment Entries
– To Customer accounts• Room charges
• Additional charges
– To Inventory• Minibars
• Additional purchases
• Inventory costing
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PointPoint ofof SaleSale• Point of Sale
– OPOS support– Touch Screens– Keyboard option
• Multiple GUI Layouts– Default layouts– Customized layouts– Any screen size
• Multiple languages– On buttons– On Items– Set by staff/customer
• Multiple hardware settings– Standard Opos drivers– Not fixed to specific HW
• Graphical support– On buttons– On items– On Restaurant layouts
• Multiple tenders– Currencies– EFT / Cards
• Multiple Sales stations
– Restaurants– Bars– Retail
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RoomRoom charging at POScharging at POS• Charge
– Entire bill– Partially
• On-line entry – No danger of missing
entries at check-out• Lookup guests and room
status from POS• Use Room key for swipe or
enter room number• Setup Limits for Room
charges• Charge to Conference
reservations directly
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ExternalExternal DevicesDevices
HospitalityHospitality SolutionsSolutions
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InterfacesInterfaces
• Comtrol– Pay-TV– Telephone– Key locks– Safty box
• For more information– www.comtrol.com
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CustomCustom mademadesolutionssolutions
HospitalityHospitality SolutionSolution CenterCenter
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DevelopingDeveloping / customizing/ customizing• 100% Integration with MS Dynamics
– Built-in Development environment– Standard Modules (Accounting/CRM)
• Localize– Local business rules/laws
• Add-on modules– Add new Nav functionality
• Customize– Add Specialized functions
• Minor adjustments– Form / Views– Reporting
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CustomizeCustomize using...using...
• The internal IT department
• The local service provider
• The CME Support Team
• Simple application language (NAV)
• 100 % Microsoft platform
• Product with worldwide coverage
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Sample of Sample of Hotel and HospitalityHotel and Hospitality
ReferencesReferences
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Sample of Sample of Hotel and HospitalityHotel and Hospitality
ReferencesReferences
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Chain controlChain control• Choice hotels Scandinavia
– 150 hotels– 20.000 rooms– 7.900 employees
• Complete solution– Hotel management– Restaurants– Retail activites– Conference mngmt.– Accounting / ERP
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...using the ...using the restaurant modulerestaurant module
• Dolly Dimples – over 100 restaurants (on-line setup)
• Largest Pizza chain in Norway• Required on-line system and option for off-line
when needed• Centralized call center for all restaurants• Accounting services to frenchises• Multiple legal entities, frenchises• Complex offer / promotion requirements• 8000 orders pr. Day / 182 on-line users / 1500
cashiers
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Thank You !