RESTAURANT INFORMATION SYSTEM

BY : LAMECH ADARSH FRANKLIN

What is a Restaurant? , and Restaurant Information System

• Restaurant is a business which prepares and serves food and drinks to customers in exchange for money, either paid before the meal, after the meal, or with an open account. Meals are generally served and eaten on premises, but many restaurants also offer take-out and food delivery services.

What it is• Whether you run a franchise, a full chain, a hotel, or

an independent restaurant, with Information Restaurant Systems, you'll have all the tools you need to manage your operations-from corporate headquarters to the restaurant floor.

• Smart Series, the heart of Information Restaurant Systems, is a fully integrated suite of restaurant software products designed to meet the needs of all areas of your business. With Smart Series, you get:

What it does

• Information Restaurant Systems provides a fully-integrated suite of solutions for quick service, table service, and hospitality operators that want innovative, easy to use point of sale (POS), and enterprise solutions. You'll have advanced computerized systems to improve customer service, automate production, control costs, and provide movement of information

• In the modern, competitive, multi-unit restaurant industry, you need technology solutions that give you an edge. The tools that help you provide excellent customer service also need to help you more effectively manage costs, production, and employees, all with the reliability you demand from a mission critical system.hin your restaurant, as well as to corporate headquarters and franchisee offices.

• Business Performance Management—Manage your entire enterprise easily and efficiently directly from your corporate office. You'll know your net sales, best performing restaurants, best-selling items, labor costs, and more, so you can make informed decisions quickly.

• Restaurant Management System—Powerful back-of-house capabilities combine with front-of-house POS tools to exceed the needs of the most demanding table service or quick service restaurant. You'll have everything you need to more effectively manage your staff and better serve your customers.

Q: In the light of the system , describe the decisions to be made in the area of strategic planning , managerial control and operational control? What information would you require to make such decisions?

• A: Various types of information required to make such decisions are : 1. Customer details and frequency of customer.2. Repeatdness of order of specific type of food by the customer.3. Waiter/Waitress knowledge of the information system.4. Chefs feedback.5. Inventory control.6. Price of commodity and accessibility in the market.7. Implementation of information system software which is easy to learn

and use

• Strategic planning : Depending on the previous day or previous reports of the sales in the

restaurant the management will have a clear picture on the decisions to take it procurement of raw materials ( different items to prepare food )

cost cutting , timely availability of materials , less labor costs , time saving , minimum wastage

• Managerial control :

Since the management has reports and knowledge of the demand in the restaurant it can access and control the flow of goods , money , time , wastage , quantity and quality and other factors. Which will benefit the chef to prepare the dishes ( food ) on preference of the customer and their choice. This will keep the customer happy and wanting to come back for the same restaurant again and again

• Operational control : When the management is in control and a specific process

and standard has been set by the management for the sub level to follow ; the process and control in the operational level becomes easy as to from the time of procurement to delivery to the restaurant , preparation , service and received by the customer hot and fresh ( generally ). This makes the operational staff to have better control , coordination and result oriented at the ground level.

Q: what would make the system a more complete MIS rather than just doing transaction processing?• A: If the system had to be oriented only with transactions then

only an accounting officer would be sufficient for the works , but the MIS gives more potential and benefit to the organization , in particular to the restaurant organization as it will help in knowing the taste and preference of the customer , the efficiency of the waiter , the inventory , the chefs advice , availability of raw materials and more such essential information will be available to the management to make accurate and useful timely decisions ; not just an accounting or transaction processing system!

Q: Explain the probable effects that making

the system more formal would have on the customers and the management?• FORMAL = ONE WAY OR RIGIDITY Making the system more formal or rigid means making the

system more non user friendly and difficult to understand , which the management may find hard to impose on the ground and middle level staff and where in the staff will find it hard to learn the new software and ways that the management has proposed or put forth for them to follow ; in applying such formal methods may lead to clashes or conflicts within the organization and in turn lead to poor performance of the company as a whole!

BIBLIOGRAPHY

• WIKIPEDIA• GOOGLE• MIS ON RESTAURANT INFORMATION

PROCESSING E-BOOK• CLASS NOTES• 15 MIN VIDEO TUTORIAL ON MIS FOR HOTELS

ON YOUTUBE