resilience on the front lines of care - final · resilience on the front lines of care...

SCHWARTZ WEBINAR SERIESSEPTEMBER 26, 2017 HANDOUT

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Resilience on the Front Lines of Care

Organizational strategies to foster compassion and sustain resilience in the face of trauma and emotional suffering

Compassion in Action Webinar Series

September 26, 2017

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Kim Kania VaillancourtWebinar Producer

The Schwartz Center for Compassionate Healthcare

Moderator


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Audience Reminders

• This webinar is funded in part by a donation in memory of Julian and Eunice Cohen.

• You may submit a question by typing it into the Question and Answer pane at the right of your screen at any time.

• Please respond to audience polls by clicking on the answer of your choice.

• We value your feedback! Please complete our electronic survey following the webinar.

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Beth Lown, MDMedical Director


Host


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Today’s Speaker

Micheline St‐Hilaire, MBA, MSc Director, Strategic Initiatives & Organizational Development

Catholic Health Corporation of Manitoba

Resilience on the Front Lines of Care: Organizational strategies to foster compassion and sustain resilience in the face of trauma and emotional

suffering

Micheline St-Hilaire, MBA, MScDirector, Strategic Initiatives & Organizational Development


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“Just love them”

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Polling Question

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Context• Faith-based health and human service system

• Winnipeg, Manitoba CANADA

• 15 Communities of Service

• Tertiary care hospital, community hospitals, personalcare homes, primary health care, counselling

• 200 board members

• 7,000 employees

• 2,000+ volunteers9

Edge StatesSources of Depletion & Learning

Source: Dr. Joan Halifax (2010)

• Pathological Altruism

• Vital Exhaustion

• Vicarious Trauma

• Moral Distress

• Horizontal and Vertical Hostility

• Structural Violence

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Polling Question

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“We are…”

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• An organizational change and development initiative

• Seeks to co-create the conditions for compassion and resilience to flourish intra-personally, inter-personally and organizationally

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• PILLAR I: Awareness

• PILLAR II: Education & Formation

• PILLAR III: Sustainability

Research & Development

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What are we uncovering?

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Evidenced Based Protocols

• Mindfulness Based Stress Reduction (MBSR)

• Stanford University’s Compassion Cultivation Training

• Mindful Self Compassion

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PSST

T1 2.79

T2 2.43

2.2

2.3

2.4

2.5

2.6

2.7

2.8

2.9

Tota

l S

ca

le S

co

re

T2

Perceived Stress

T1

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Self-Compassion

scsKIN scsJUD scsCHU scsISO scsMIN scsOID

T1 2.83 3.35 3.09 3.34 3.14 3.36

T2 3.4 2.75 3.58 2.77 3.5 2.74

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1.5

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2.5

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Isol

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Fears of Compassion

fcEO fcRO fcES

T1 1.23 0.98 0.92

T2 1.07 0.81 0.62

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0.2

0.4

0.6

0.8

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1.2

1.4M

ean

Rat

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Copenhagen Burnout

cboPER cboWR cboCR

T1 2.93 2.87 2.12

T2 2.62 2.74 1.98

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0.5

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1.5

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2.5

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3.5

Mea

n R

atin

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Per

sona

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Positive Affective Wellbeing

PAWS

T1 4.58

T2 4.79

4.45

4.5

4.55

4.6

4.65

4.7

4.75

4.8

4.85

To

tal S

cale

Sco

re

T1 T2

T1ve

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Spiritual Wellbeing

facMPprs facSPSprs facSpExSprs facFTprs

T1 26.03 37.97 78.43 11.94

T2 27.22 40.32 83.02 13.1

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Mea

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Compassionby Miller Williams

Have compassion for everyone you meet,

even if they don’t want it.

What appears bad manners,

an ill temper or cynicism is always

a sign of things

no ears have heard, no eyes have seen.

You do not know what wars are going on

Down there where the spirit meets the bone.

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Beth Lown, MDMedical Director


Questions

Kim Kania VaillancourtWebinar Producer


Micheline St-Hilaire, MBA, MScDirector, Strategic Initiatives & Organizational Development



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resilience on the front lines of care - final · resilience on the front lines of care...

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