residents guidebook-2012 edition v1.0.pdf

7/25/2019 Residents Guidebook-2012 Edition V1.0.pdf

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Nagarjuna Greenridge Residents Guidebook 2012, Edition V1.0

www.nccgreenridge.com Page 2

Contents

1 Preamble ............................................................................................................ 3

2 Important Telephone Numbers ............................................................................ 4

3

Use of Apartment ................................................................................................ 5

4 Good Neighborliness ........................................................................................... 6

5 Maintenance ....................................................................................................... 9

6 Entry and Exit ................................................................................................... 12

7 Traffic & Parking ............................................................................................... 17

8

Incoming Mail and Courier ................................................................................. 20

9 Swimming Pool ................................................................................................. 21

10 Apartment Adda ............................................................................................ 22

11 Building Standards and Modifications .............................................................. 23

12 Zero Waste management (ZWM) .................................................................... 26

13

Common areas usage, safety & cleanliness...................................................... 28

14

Intercom Facility ............................................................................................ 28

15 Move in/out Guidelines ................................................................................... 28

16 Notice Boards ................................................................................................ 30

17 Schedules of Fees and Penalties ..................................................................... 32


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1 Preamble

1.1 Purpose of document

The purpose of this document is to serve as house rules, regulations and guidelines for

all residents of Nagarjuna Green Ridge, HSR Layout, Bangalore. It will supplement thebye-laws by elaborating on specific points and bringing in additional points and is

intended to serve as day to day working document for all aspects of life at Nagarjuna

Green Ridge. It will also serve as a readily available record of rules and regulations for

all residents.

It is to be understood that the set of rules outlined in this document is intended for

common benefit and long term welfare of all. It is to be viewed and followed above

specific interests of individuals or groups even in cases of conflict. Also this may not be

exhaustive and cover all situations, in which case all are expected to follow the intent

and spirit of the guidelines. All residents are expected to read and adhere to this. A

copy of the same will be available at maintenance office for reference.

1.2 Amendments to document

To address the changing needs, this document will be amended by the Management

Committee from time to time as governed by the bye-laws. Such amendments may be

in form of addition, deletion or modification of existing clauses.

All Amendments will be issued through circulars. All such circulars will be published on

official notice boards which are deemed to be a communication to all. All are advised toread the Notice Boards to make themselves aware of the amendments. Maintenance

office will also maintain a file with all the circulars.

Feedback from residents on this document is welcome. Feedback may be provided by

email to [email protected] that Management Committee will not be able to

give individual responses to all feedback, but would consider and act in a holistic

manner.
mailto:[email protected]:[email protected]:[email protected]


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2 Important Telephone Numbers

Category Contact Extension Landline Mobile

Maintenance Manager *89200 4166 8027 9880474800

Maintenance Helpdesk *89200 4166 4075 9886587666

Security Supervisor *89000 41664061 8147557266

Housekeeping Supervisor *89200 41664075 9972908045

Elevator /Lift Kone Hotline 18004254666 - 9980140901

Security Security Main Gate *89000 41664061 -

Security Security Exit Gate *89001 41664062 -

Security Security Back Gate *89002 42150564 -

Clothes Ironing B Block Basement *89211 41664069 9611922745

Clothes Ironing D Block Basement *89411 41664071 9740397628

Clothes Ironing F Block Basement *89611 41664079 -

Gym Attender Clubhouse 1 *89100 41664076 -


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3 Use of Apartment

3.1 General Guidelines

3.1.1

This being a residential complex the usage of the apartment is limited forresidential use only as governed by the original deed of declaration and bye-

laws of the association. The purpose of elaboration here is only ease of

administration and general information for all residents.

3.1.2 Permitted usages are limited to professional practice (such as doctors, lawyers

etc.), limited conduct of tuitions, insurance agents etc. as permitted by the

Association. Any such activity should be declared in Move-in and Resident

Information Sheet. Any activity that defines as a business activity under shops

and establishments act is specifically not permitted.

3.1.3

Usage as Paying Guest accommodation, Guest House, Service Apartments and

similar activity is restricted. Before planning any such activity, please provide

details on how guests will be managed, how employees and guest will abide by

all rules and regulations of the complex. Host resident will be responsible for

good conduct of all guests. Additional requirements as stipulated by the Police

department or other government agencies will need to be adhered to by the

Host and shall remain the sole responsibility of the Host. Additional restrictions

could be imposed by the Maintenance or Association from time to time. Such

activity requires explicit approval by the Managing committee in writing beforecommencement. Failing to do so will result in penalties applied retrospectively

as determined by the Managing Committee.

3.1.4 Parking slots are assigned against specific apartments and shall not be used

for any other activity other than parking. No storage of personal property is

allowed in parking slots.

3.1.5 Before giving out or taking an apartment on rent, lease or any such

arrangement, ensure that the intended purpose complies with the above.

3.1.6

Parking slots may be rented out separately, but only to other residents (owners

or tenants) only and not to outsiders.

3.1.7 Refer additional guidelines indicated in the Move-in and Move-out sections of

this document.


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4 Good Neighborliness

4.1

Overview

4.1.1 Being a residential apartment complex, good neighborliness is the essence of

having a good and harmonious life in a close-knit society. The objective is to

make Nagarjuna Green Ridge one of the finest living places in Bangalore in a

manner that is marked by goodwill, consideration, mutual cooperation and

harmony among all residents.

4.1.2 Living in an Apartment building is like living in a close community, much more

so than living in independent houses. The resident share many facilities and

services. Action or inaction on the part of one affects the others. Even

unintentional carelessness or thoughtlessness can sometimes cause an

intrusion upon the convenience and comfort of other residents. A certainamount of adjustment in ones lifestyle is therefore necessary in the overall

interest. One cannot expect, nor have, total freedom of action or freedom from

encroachment from others as is possible in an independent house.

4.1.3 The basis for effective community living is a sense of fellow-feeling, mutual

consideration and good neighborliness. The Rules and Regulations are amongst

other considerations intended to assist and promote this. Residents are

requested to treat the rules as guidelines to which they conform voluntarily and

willingly, in the spirit of self-regulation.

4.2 General considerations for all Residents

4.2.1 Clothes should be dried on stands / bars / lines inside respective balconies /

homes / terraces. Do not hang clothes in such a way that it hangs over

somebody elses balcony. As far as possible, drying of clothes to be done in

utility, inside of terraces etc. though it is understood to be not practical in

100% of cases.

4.2.2 Do not throw out unwanted material, garbage, hair, sweeping dust etc. out of

the balconies or windows. Do not use balcony for haircut, wood & stone workand similar activities that generate wind propagating micro-garbage.

4.2.3 Residents who have plants in their balcony/terrace should take care to ensure

that water and soil do not fall in the flats below or disfigure the exterior walls

of the block. Do not hang or place pots on parapets unless secured well. The

flower pots should not be fragile.


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4.2.4 Avoid keeping shoe racks, cycles or any other items in the lobby space outside

main door. Limited use for visitor footwear, 1-2 potted plants with plastic

container to collect excess water, carpets etc. are allowed. It is to be

understood that all these general consideration cannot firmly stipulated and

judgment needs to be applied in overall interest and objective. Associationwould intervene in case of complaints from any of the other residents,

maintenance or housekeeping teams etc. and the ruling would generally be

inclined in favor of the complainant. So it is important to manage the general

considerations in such a way that there is no complaint.

4.3

Going Out

4.3.1 Ensure that all taps are closed before going out. Make doubly sure of this if

there is a water outage at time of your exit.

4.3.2

Ensure that all gas cylinders are closed, all flames are put off & nothing is left

cooking. Ensure all electrical appliance, specifically ones with heating elements

are off. Safety is of paramount importance and it is to be noted that any

negligence will put not only your home at risk, but the entire community at

large.

4.3.3 It is to be noted that in case of need, the maintenance team authorized by

maintenance manager has right of entry into your apartment to manage or

control situations that have larger consequence. It is a good idea to have

duplicate entry keys to your apartment with some co-resident you arecomfortable withthat would avoid need to break in emergencies.

4.3.4

While going out on vacation, it is good idea to leave details of whereabouts and

contacts with your neighbors or other co-residents for emergency purposes.

4.4

Extended Absence

4.4.1

If you are planning to leave the apartment closed and unoccupied for extended

periods, it is good idea to inform maintenance office and arranges to have

water and power mains switched off.

4.4.2 Make arrangements to pay maintenance charges in time to avoid penalties. In

case services are suspended for non-payment, there could be delay in

restoration when you want it even after making payments.

4.4.3 Make arrangements to pay electricity bills to avoid disconnection.


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4.5 Noise and Disturbance

4.5.1

Keeping the noise levels and disturbance to others at an acceptable level is the

key to good neighborliness. Hence residents should not engage in, indulge,

carry on or cause to be done any activity which may interfere with the peaceful

enjoyment and occupation of the Apartment by other residents.

4.5.2 Loud music and/or private partying are restricted in such way not to disturb

others.

4.5.3 Common areas are not to be used for any private functions or parties.

4.5.4

Common areas are not to be used to play with colors.

4.5.5 Fireworks are not allowed inside the complex.

4.5.6

Night time from 09:30 PM to 06:00 AM is to be observed as quiet hours whensuch disturbances should be kept to a minimum. Additional restrictions apply

on interior worksrefer concerned section.

4.5.7 Only exceptions to the above will be for community functions being organized

under the auspices of the residents association. Such exceptions shall to be to

a limited extent planned & agreed by the larger community and communicated

in advance.

4.6 Prohibitions

4.6.1

All common areas of the apartment complex are non-smoking and non-drinking

zones specifically lobbies, stair case areas, basements, lifts,

clubhouse/swimming pool areas, garden/lawns/play areas etc.

4.6.2

Chewing pan/gutka, etc. and spitting in all of common areas is prohibited. If

someone is caught, he/she will be penalized.

4.6.3 Smoking is allowed inside apartments, private balconies and terraces; but care

should be taken not to dispose cigarette butts and ash outside.

4.7

Managing Pets

4.7.1 Pet owners should manage their pets in such a way that it does not cause

nuisance or disturbance to others. In case of repeated complaints, the

concerned owner will have to make arrangements to have the pet removed

from the complex.


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4.7.2 Pet owners should ensure that their pets are trained; they must not urinate or

defecate in the common areas of the building and complex; if a pet does so

accidentally, then it is the responsibility of the owner to immediately clean and

disinfect the place.

4.7.3

Pets should not be let loose within the complex. Keep then on short lease while

on walking rounds. All dropping rounds should be outside the complex. Extra

care to be taken to ensure that pet dogs do not indulge in usual urination

inside the complex.

4.7.4 Pets are not allowed on garden/lawns/play areas, swimming pool and

clubhouse areas.

4.7.5 Utmost discretion is advised in case you take pets inside lifts. Do not force

yourself along with the pets when kids are traveling alone in the lifts. Take

permission of other lift passengers before getting in along with your pet. Extra

care should be taken with pets inside lifts.

4.7.6 Pet owners must ensure that their pets are vaccinated against all diseases and

hold a valid certificate for the same from a recognized veterinary practitioner

5 Maintenance

5.1 Maintenance Charges

5.1.1

Maintenance charges are to be paid in advance as per schedule notified fromtime to time. The charges will be revised normally once a year.

5.1.2 The primary responsibility for payment of maintenance charges in a timely

manner rests with the apartment owner. Tenants may pay on behalf of the

owner, but receipts will be issued in the name of owner only.

5.1.3 Unoccupied apartment owners should also ensure that maintenance charges

are paid in a timely manner.

5.1.4

The maintenance charges vary depending on apartment type. It will be basedon SBUA area of the apartment as per the original sale deed. For the year

2011-12:

For Owner occupied or unoccupied apartment Rs 2.00 per sq. ft. per

month

For Rented or leased apartmentsRs 2.00 per sq. ft. per month


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For Apartments being run as Guest House, Service Apartment or similar

activitiesRs 3.00 per sq. ft. per month.

5.1.5

Penalties for late payment apply.

5.1.6

Maintenance has right to deny services, access to common amenities, enforceaccess restrictions or whatever they deem fit in case of default. Maintenance is

not obliged to individually inform defaulters before enforcing restrictions other

than general information through notice boards.

5.1.7 Tenants (non-owner residents in general) are expected to check with their

apartment owner on timely payment of maintenance charges to avoid any

inconvenience to them.

5.2 Payments, modes and instructions

5.2.1 Ensure that you collect official receipts for all payments made at maintenance

office. Payments may be towards maintenance charges, chargeable activities or

as penalties.

5.2.2 Exceptions to the payment guidelines will have to be specifically approved

jointly by the maintenance manager and one management committee member.

5.2.3

Maintenance payments made via Cheque / DD

Cheque/DD in favor of Nagarjuna Greenridge Apartment Owners

Association payable at par in Bangalore. Please write your name, contactnumber & apartment number on the reverse. Any collection charges levied

by our Bank will be passed on.

The instrument may be handed over in person to Maintenance Manager or

Supervisor at Maintenance Office. Or it can be dropped into a Drop-Box

kept for the purpose at Maintenance Office.

Record Date: The Date of Receipt of Cheque/DD will taken as Record Date

in our records. Note that this is Subject to Realization

Returned Instruments: In case of Returned / bounced instruments a Penalty

of Rs 250/- (subject to revision) will be charged irrespective of the reason.

Cheques are subject to realizations and credit for the concerned service

may be on hold till the cheque is realized.


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5.2.4 Maintenance payments made via Electronic Transfer (NEFT) option available

with most banks in India

Account Name: Nagarjuna Green Ridge Apartment Owners Association

Account Details: Current A/c No. 08332560000057, HDFC Bank,

Jakkasandra, Bangalore (IFSC HDFC0000833)

Mention Apartment No. & relevant details as part of Transfer Instructions.

However note that these details are not always passed on & will help only in

case tracking lost payments. Please intimate the payment as below.

Payment Intimation Instructions: Please log a Helpdesk Call in

ApartmentAdda under category Payments, Dues Related along with details

of payment viz: Amount, Date, Sending Bank, Sending Account Holder

Name, Sending Account Number, Reference Number/UTR, Apartment No. &

any other relevant details. In case of no access to ApartmentAdda, then

send the same details by email [email protected] subject

line Maintenance Remittance for Apartment No. X-yyy

Record Date: The Date of Intimation will be taken as Record Date. Any

Penalty or Overdue Interest Passed on account of Delay in Proper

Intimation even in cases of the earlier credit to Association Account will

NOT be reversed.

Transfer from non-Domestic Accounts Transfers from FCNR, NRE, NRI

and similar accounts as well Wire Transfers from Foreign Countries are

Restricted under FEMA & Anti-Money Laundering Laws. The Bank will

normally return these. The Association will not provide any Declaration or

Disclaimers required to claim these payments.

5.3 Maintenance Complaints

5.3.1 A complaint register is maintained online on resident services portal by

maintenance staff. Residents may register their complaints by calling the

maintenance office during office hours. Maintenance staff will attend to the

same as per priority set by the supervisor.

5.3.2 Residents may call maintenance office to notify their complaints too and the

maintenance staff will enter such complaints into the register. But it is

advisable for residents to check and ensure that their complaints are logged

properly.
mailto:[email protected]:[email protected]:[email protected]:[email protected]


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5.3.3 Maintenance staff will revert either based on complaint or on inspection if the

complaint does not fall within their scope. The residents have to make their

own arrangements to address out of scope cases.

5.3.4

At times there could be cases that would be attended to maintenance on cost

basis to the resident. Such activities are scoped from time to time. The resident

should then confirm acceptance of the charges in advance before attending to

the problem.

5.3.5 The maintenance office will normally be open from 10 AM to 7 PM on all days.

For emergencies beyond these hours, contact the security supervisor at main

gate. The maintenance office also has displayed a list of emergency contact

numbers of respective supervisors.

5.3.6 For escalations please contact the Maintenance Manager only.

5.3.7 The Managing Committee will not normally intervene into day to day

administration and escalations. Hence it will not be able to respond on

individual escalations. However, please bring any systemic issues to the

attention of Management Committee, who would then review with the

maintenance team and affected residents to find a resolution.

6 Entry and Exit

6.1 General Procedures

6.1.1 All pedestrian entry and exit will only be allowed through the pedestrian gate

adjacent to main gate. No pedestrian movement will be allowed through Main

Vehicle gate or Vehicle Exit (gate 2)

6.1.2 All inward vehicle traffic shall only happen through Main Gate and all outward

vehicles shall exit through gate 2. Details of vehicle traffic are outlined in

section regarding Traffic.

6.1.3 Specific categories of persons would require entry passes or verifications as

outlined in specific sections.

6.1.4 In general security at the gate has right to verify the credentials of anyone

entering or exiting the apartment complex irrespective of the category or status

of the person.


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6.1.5 Entry passes will be issued to different classes of visitors as detailed in further

sections. Residents are to note that they are ultimately responsible for

adherence of NGR Rules and Regulations by their visitors.

6.2 Residents

6.2.1 No passes are proposed for entry and exit of residents. Resident guests on

medium or long term stay (>3 days) would have the same consideration as

residents provided the host notifies the security of the same.

6.2.2 It is understood that the security personnel would be able to extend this

benefit based on familiarity only. Notwithstanding this privilege, security at the

gate has right to verify the credentials of any person entering or exiting.

6.3 Staff employed by the Association

6.3.1 This category includes all staff on the rolls of the Association.

6.3.2 Such persons are expected to carry & display their employment identity badge

at all times when inside the apartment complex.

6.3.3 No entry or exit recording is required. But the security is expected to verify

identity before allowing any entry or exit under this category.

6.4 Contract Maintenance Staff

6.4.1

This category includes staff of agencies that have regular maintenance contractand come to work on a daily basis. This includes organizations such as

housekeeping agency, security agency, garden maintenance agency and the

like.

6.4.2 Such persons shall carry & display their employment photo identity badge

issued by their employer.

6.4.3 Specific mechanism for entry/exit tracking shall be made for each of the

agency staff on case basis.

6.4.4

These visitors may not carry any material outside, unless declared at time of

entry or supported by a material pass

6.4.5 These visitors may be subject to frisking at the discretion of security.


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6.5 Visitors Friends and Relatives

6.5.1

Friends and Relatives (F&R)only close friends and relatives of residents to be

included in this category.

6.5.2

Friends and Relatives will only be allowed only after the security verifies withthe visiting apartment. Such verification shall be undertaken by placing a call

on the intercom or the contact number registered in the database with the

Maintenance Office or confirmation by the resident in-person at the security

gate. Security will make entry of visitor name, number of persons and time of

entry.

6.5.3 No visitor passes or exit entry proposed as of now. However the security may

verify credentials at time of exit.

6.5.4

Visitor vehicles are not normally allowed inside. Exceptions may be allowed bysecurity supervisor at the gate for drop/pick up as outlined in Visitor Vehicles

section.

6.5.5 Residents are advised only to seek entry for close relatives and friends under

this category.

6.6 Other Casual visitors:

6.6.1 This category includes but not limited to service & sales persons, agents,

delivery persons, professional clients, business related visitors and so on

wanting to visit specific resident.

6.6.2 Security will verify the credentials with the concerned apartment before letting

in the visitor. Such verification shall be undertaken by placing a call on the

intercom or the contact number registered in the database with the

Maintenance Office or confirmation by the resident in-person at the security

gate. Visitor passes will be issued and the visitor is expected to get an

acknowledgement from the resident and return the visitor pass before exiting.

6.6.3

In case the visitor has to visit multiple apartments, the visitor should be told todeclare the same at time of entry.

6.6.4 Residents are also requested to bring to notice of security incidents of casual

visitors turning up at their apartments without prior permission from gate

security. Security should immediately track such straying persons and ensure

that they declare their activities before exiting.


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6.6.5 Visitor vehicles are not allowed inside. Exceptions to be allowed only by

Security Supervisor onlyrefer Visitor Vehicles section.

6.6.6

Casual visitors are not allowed to go to the basement. In case of specific need,

they should be accompanied by host resident or security.

6.6.7 These visitors may not carry any material outside, unless declared at time of

entry or supported by a material gate pass issued in writing by the resident

visited.


6.7 Regular visitors:

6.7.1 This category includes regular visitors such as newspaper vendors, cable

operators, milk vendor; iron persons etc.

6.7.2 Regular visitor passes (V) shall be issued to such visitors. Application for the

same along with photograph and fee of Rs. 100/- is to be made to concerned

staff. They may be subject to background verification and required to provide

ID and address proof.

6.7.3 Such passes shall be valid for a limited time after which a fresh pass will have

to be applied for.

6.7.4 The pass is only to help identify the person. The visitor shall record both entry

and exit in specific register.



6.7.6

These visitors may be subject to frisking at the discretion of security.

6.7.7 In case of temporary or new persons coming to work, they should provide

letter from authorized person of vendor organization unless accompanied by an

existing lead person of the vendor.

6.7.8

Except car wash personnel and iron persons, no other visitors in the category

are allowed to visit the basement unless accompanied by a resident,

maintenance staff or security. Exceptions should have prior consent.


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6.8 Staff employed by Residents (Maids, Cooks, Drivers etc.)

6.8.1

This category includes maids, cooks, drivers and other household help

persons/servants who are daily visitors and their primary work is within the

apartment.

6.8.2 Daily visit passes (type M and type D) shall be issued to such persons.

Application for the same along with photograph, form duly filled and signed by

the resident with applicable fee is required to be submitted for Pass issuance.

They may be subject to background verification and required to provide ID and

address proof.

6.8.3 Such passes shall be void and returned in case the person is no more in

employment with the sponsored resident.

6.8.4

In case the Maid or Cook is employed in more than one apartment, the sameshall be mentioned and approved by all such apartment residents.

6.8.5 The residents should inform the security in case the maid, driver, cook etc. is

no more under their employment. Their passes should be returned or modified

with such changes.

6.8.6 Such passes shall be valid for a limited period after which a fresh pass will have

to be applied for.

6.8.7

The pass is only to help identify the person. The visitor shall record both entry

and exit in specific register.




6.8.10

Type M pass holders are not allowed to visit the basement unless accompanied

by a sponsoring resident. Exceptions should have prior consent.

6.8.11

In general, residents should ensure that staff employed by them do not hangaround or move without a purpose inside the complex.

6.8.12 Specifically this category of visitors should be instructed to carry their passes

and comply with all entry/exit rules when they go out/in of the complex in

between their work (such as to buy groceries, pick up kids from school bus

etc.)


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6.8.13 In case of complaints of misbehavior, malpractice or immoral activities by any

of these visitors, the security or maintenance has the right to expel the visitor

and deny future entry. Depending on seriousness, such action may happen

even without prior notice to sponsoring resident.

6.8.14

Resident staff (those who stay full time) should also comply with all of the

above entry/exit procedures at the gate even though they are not visiting

persons.

7 Traffic & Parking

7.1 Vehicle entry

7.1.1

Vehicles with Nagarjuna Green Ridge Pass are allowed inside. Vehicle passes

are normally issued to residents limited to extent of parking slots available for

the particular apartment.

7.1.2 Residents are required to fill out a vehicle pass application and pay the required

fee and obtain the vehicle pass this needs to be affixed in a way that the

security guard can see it to allow entry.

7.1.3 Vehicle passes are issued for specific vehicles and specific apartments.

Whenever there is a change in resident status or ownership status of the

vehicle, particular pass should be returned or destroyed. To verify this gate

security has right to verify the credentials of vehicles that display the pass as

needed.

7.1.4 All resident vehicles shall comply with parking and traffic rules within the

complex.

7.1.5 Security will maintain a register of entry and exit of all vehicles those driving

has to take note that gate opening may take some time to enable security to

compete their formalities. Residents are expected to co-operate with the Guard

at the gate and refrain from honking or taunting the guard.

7.2

Visitor Vehicles

7.2.1 Visitor vehicles are not normally allowed inside the complex expect under

special circumstances to be allowed by the security supervisor as described

below.


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7.2.2 Guests, Friends and Relatives vehicles to be allowed inside for purposes of

quick drop/pick up beside the block entry points at ground level only. Security

Supervisor may grant entry only after verification and undertaking given by

concerned resident.

7.2.3

Autos/taxis and other hired vehicles may be allowed just for quick drop/pickup

besides the block entry points on specific request by the resident.

7.2.4 Vehicles grated entry for pickup/drop only may not wait/stop for more than 3

minutes besides block entry points. In case of delay, they should exit and then

seek entry again when ready. Such vehicles shall not enter the basement and

shall exit the complex by going around the complex.

7.2.5 Guest vehicles may be allowed to park within residents allotted slots in case of

availability and if specifically requested by the resident.

7.2.6 Vehicles belonging to drivers, cooks or other casual visitors (such as scooters,

bicycles and other 2 wheelers) are not allowed inside.

7.2.7 In all cases where a resident requests for entry of visitor vehicle, it is deemed

that the resident undertakes that the visitor abides by all traffic and parking

rules within the complex. Any violation shall be to the account of the resident.

In general residents are advised utmost restraint and caution while exercising

this option.

7.2.8

Security shall maintain separate register for visitor vehicles. Those requestingvisitor vehicles shall complete the requisite entries in the register before being

allowed inside. It also needs to be understood that verification by security and

completion of entry formalities require some time and effort. Visitor vehicles

seeking entry need to understand the same. Till such time entry is granted, the

vehicle shall not be parked at the gate blocking way for others.

7.3 Goods Vehicles

7.3.1 Goods vehicles are not normally allowed inside the complex without prior

permission.

7.3.2 Any resident wanting to bring in or take out material in goods vehicles need to

inform maintenance office in advance and take pass for the entry of the same

into the complex.

7.3.3 Large size trucks will not be allowed inside the complex.


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7.3.4 Limited number of Goods vehicles passes will be issued against move-in or

move-out formalities completed. The goods vehicles are only allowed to in

certain areas and disallowed from entering the basement.

7.3.5

Movement of goods vehicle will be restricted by time normally between 9am

and 8pm. Late night delivery of goods will not be allowed.

7.4 One Ways and Traffic

7.4.1 Entry and exit of all vehicles shall be through designated gates only. Exceptions

if any shall be under supervision of security only and after obtaining specific

approval from the Managing Committee.

7.4.2 All driveways within the complex including basement are one ways (with

exception of patch towards dead end parking slots and in cases where vehicle

is required to do so in order to park in the designated parking)

7.4.3 Do not use reverse horns/alarms inside the complex. If the same is installed in

your vehicle, please disable the same before taking the vehicle on reverse.

7.4.4 Maximum speed limit inside the complex is 15kmph. Horn should be used

sparingly inside the complex. Use headlights within basement. People have

right of way inside the community and vehicles are expected to wait and

accommodate people movement. Special care needs to be taken by all drivers

to look out for kids playing and on bicycles.

7.4.5

Do not play loud music from inside your vehicles. Care should be taken that

drivers waiting inside the vehicles do not violate this.

7.4.6 Security/Maintenance has right to levy fines or impose restrictions in case of

traffic violations including denial of entry for repeated offenders.

7.5

Parking

7.5.1 Parking inside the complex shall only be in designated and assigned spaces

only.

7.5.2 While parking please ensures that your vehicle is within the yellow border of

the parking slot and does not protrude into the driveway or neighboring

parking slot.

7.5.3 Ensure that vehicles are locked properly and glasses rolled up before leaving

the parking slot. All are requested to note that while there is security staff


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assigned to parking area, their reach is limited and they can not be held solely

responsible for any theft or untoward incident while in the parking area.

Ultimate risk of parking rests with residents/vehicle owners only.

7.5.4

Do not park vehicles in other persons slots without their permission. In case of

disputes, parking slot owners version will be considered. Renting of parking

slots is allowed to other residents only (see Renting Out); the same has to be

in writing and registered with maintenance office.

7.5.5 Security and maintenance staff has right to deal with parking violations that

they deem fit. Violating vehicles may be chained, clamped or towed away

without notice and released only after making good the expense plus fine.

7.5.6 All driveways are no parking areas. Except for pick up/drop do not stop vehicles

in the driveways.

8 Incoming Mail and Courier


8.1.1 Incoming mail will be collected by security and dropped in respective mail

boxes once a day.

8.1.2 On residents providing an authorization, Incoming couriers will be collected by

security except in Addressee Only cases such as credit cards etc

8.1.3

Security will drop the collected material within the mailboxes twice a day. In

case of large items, the resident will have to collect the item from security.

8.1.4 If a courier is delivered when the resident is not at home, security may receive

the same if allowed by the courier service only upon authorization by the

resident over phone.

8.1.5 Security will maintain a register of all courier items collected. It is the

responsibility of the resident to collect the same at the security office and the

Security or Association cannot be held responsible for missing or damageddocuments or parcels.

8.1.6

In Addressee Only cases and wherever there is no authorization, security will

follow the procedure for casual visitors while dealing with courier delivery

persons.


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9 Swimming Pool

9.1

General Guidelines

Swimming pools are key assets and have impact on overall aesthetics, value and health

of all residents. Utmost care and cooperation is required from all residents to keep upthe same specifically the hygiene factor associated with usage of the pools.

9.1.1 Please take full body wash in the designated shower area/clubhouse bath

before entering the pool. Ensure that proper swimming attire only is worn and

not regular dress. Bath and dress code are applicable for all kids and adults,

gentlemen and ladies.

9.1.2 Footwear is not allowed on the swimming pool area other than bath/in-house

slippers. Please adhere to this even when accompanying or supervising

someone else.

9.1.3

Swimming pool area is not be used as a transit walkway. While relaxing in the

swimming pool area, please adhere to footwear guidelines and strictly no

putting of feet into water.

9.1.4 Swimming pools are generally open for use from 7:00AM to 09:30PM (Mondays

closed). However it could be closed for maintenance as required. Maintenance

team will announce such close-outs in the pool area/clubhouses.

9.1.5 Swimming pool is only for residents. Staff employed by residents like maids,

cooks, drivers etc. are not allowed into the pool or pool area.

9.1.6 Do not get into the pool with body lotions, oils or cosmetics on. They leave a

heavy trail of contamination behind.

9.1.7 Do not urinate or defecate inside the pool. Care should be taken specifically

with children to avoid any temptation.

9.1.8 Those with communicable diseases or water borne illness (such as diarrhea,

digestive problems etc.) should not enter the pool.

9.1.9

Kids less than 5 years and who are potty trained are allowed only in kids pool

and Adult supervision is a must. Safety and security of kids in the swimming

pool is the responsibility of respective parents. Supervising adults should also

comply with guidelines for swimmers.

9.1.10 Those who do not know swimming should enter only smaller pool unless

accompanied or supervised.


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9.1.11 Swimming pool is a common and shared resource. Do not make groups and

overwhelm the entire usage. Ad-hoc restrictions may be introduced to restore

good ambience. Pool care takers, security or maintenance teams have right to

stop or expel persons not complying with the pool usage guidelines.

9.1.12

In case of classes or group activities at the pool, please take permission from

maintenance and comply with the required guidelines.

10 Apartment Adda

10.1 Overview

ApartmentAdda.com is our online community portal. To make effective use and make

everyone engaged, we welcome every apartment owner and resident to become a user

of the portal. This is an online but private community forum, so we need to ensure

every user is genuine and follows the community etiquette.

10.2

Initial User Creation Guidelines

10.2.1 The Initial Account against each Apartment has been created based on records

available with the Association. One Account is created for the Owner and one

for the Tenant if applicable. Note that this account will be created /approved

only based on submission of resident/owner information at the Maintenance

Office.

10.2.2

The Primary ID for each Apartment is normally assigned to the ApartmentOwner. This is the ID for which communications with regards to payments,

dues etc are notified. Primary ID can be changed on request.

10.2.3

Apartment Adda provides for multiple users against an apartmenthowever to

keep the numbers manageable, we will restrict to a maximum of 3 additional

users per apartmenttwo on behalf of owner and one on behalf of tenant.

10.3 Additional Account Request

10.3.1 To add another user for your Apartment use one the following options:

My Profile >> Flat Information >> Add Another User from My Flat and

complete the form [Preferred Option]

Residents Dashboard >> My Flat >> x Users >> Add Another User from

Your Flatand complete the form


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New User registers on ApartmentAdda.com AND Primary User logs a

Helpdesk Ticket within 3 days under category Adda Admin Related

confirming the details [Least Preferred Option] (Note: For requests already

made, log ticket within next 3 days)

10.3.2

User requests will be approved normally within 3 days. For any help or queries,

please raise Helpdesk ticket under category Adda Admin Related.

10.3.3 If you need specific help before account is created then speak to the Services

Supervisor at Maintenance Office.

10.4 Account Deletion

10.4.1 There is no Deletion as such. Once ownership or tenancy ceases, the account

will be de-activated. If you happen to rejoin the community, it can be activated

again.

11 Building Standards and Modifications

11.1 Exterior Building Standards

It is of paramount importance to retain the aesthetics of Nagarjuna Green Ridge. Apart

from just the looks and ambience it creates, good aesthetics, enhances the value of the

apartment in all aspectscommercial, social, resale, and rental and so on. Else it would

relegate as just another complex and starts diminish in value.

This Building Exterior Standard is a set of rules and codes of conduct to be adhered to

by all residentsowners and tenants alike with a purpose to retain the aforesaid value.

11.1.1 Scope

The scope includes any act that alters the exterior view of the building including but not

limited to any fixtures, construction, modification, changes to color schemes etc. to

balconies, private terraces, windows and door exteriors etc. some of which are detailed

by way of examples below.

11.1.2 Approach

The Managing Committee will review and approve all acts that impact the exterior view

before being implemented by the residents/owners. Any owner/resident who desires to

have some modification done will have to make a written application. The Managing

Committee will review and approve/reject all requests at earliest convenience; but more

generally at an interval of 2 weeks. At times the committee may request additional


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information or clarification before deciding on the request. All approvals will have a

validity period (proposed 30-45 days), within which if not implemented it will lapse.

11.1.3 Typical Situations

Below is a list of common situations likely to be encountered. It is to be noted that this

list is only indicative and not exhaustive and these guidelines are to be applied to

upkeep the sprit and purpose of the same. Likely approval or rejection to each of the

scenarios is given only as a guidance and by no means imply approval or rejection

each of the cases need to be applied to Managing Committee and decision complied

with.

Typical Request or Modification Guideline / Typical response

Constructions in balconies/ terrace No

Painting balcony/terrace with different color No

Extension of hall/room to balcony/terrace/gardenarea etc. including additional constructions of any

sort.No

Grill at exterior periphery, cover with glass,

window etc to the balconyNo

Fixtures in balcony/terrace etc. that

project/protrude outside for clothesline, pots,

antennas etc.No

Balcony sliding window changes No

Additional grill to balconyTypical ones done close to slidingwindow in black or matching color

could be okapproval required

Art fixtures, lamp shades etc. in balcony, terracesTypically ok without approval

Change of floor tiles in balcony/terraceGenerally No; however shadesmatching to existing colors may

be considered

Dish antenna, cables etc. Fixing within balconies withoutprotruding outside with approval

Utility tile changesTypically ok with approval

Grill, glass covering or sliding window for utilityTypically ok with approval. No

projection allowed. Windows thatswing open not allowed


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Typical Request or Modification Guideline / Typical response

Cables drawn outside; including room to room,

from terrace, balcony etc.No. No exterior view of hangingcables

Changes to main door including color, Fixing of

additional strong door etc.

Fixing of additional lock is ok.Other changes to be evaluated on

case basis. No objection certificatefrom neighboring owner requiredbefore approving such requests.

Modifications to windows, exterior window sills

etc., installation of Window Air conditioners No

Split Air conditioner

Reviewed on case basis Typically, outdoor unit has to beinstalled within individual balcony,

utility or terrace with ducts notvisible from outside.

11.2

Prior Modifications

If at any time the modifications undertaken at the construction stage or subsequently

which do not comply with the standards, the owner/resident will have to undo the

same. It is to be noted that some unacceptable deviations have occurred at

construction stage some of which may not be reasonably undone. Managing Committee

may review and consider exceptions on case basis; but these can not be precedence to

further violations.

11.3

New Internal Changes

The owner shall submit the details of any proposed internal civil modifications

proposed. The Managing Committee will review and approve all acts that impact the

building structure before being implemented by the residents/owners. Any

owner/resident who desires to have some modification done will have to make a written

application. The Managing Committee will review and approve/reject all requests at

earliest convenience; but more generally at an interval of 2 weeks. At times the

committee may request additional information or clarification before deciding on the

request. All approvals will have a validity period (proposed 30-45 days), within which if

not implemented it will lapse.

11.4 Escalations

The decision of the Managing Committee is binding on the owner/resident. In case of

disputes or disagreements with the decision, the owner (not tenants) may escalate the


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case for a review by full quorum of Managing Committee at its next meeting. Till such

time no modification can be done. The decision of Managing Committee shall be final.

Any violations will be dealt with seriously by the Managing Committee and the

Association. The Association reserves right to impose a fine against violations and can

take necessary steps to correct the situation.

12 Zero Waste management (ZWM)


12.1.1 Use green and red dustbins provided for disposing your daily regular wet and

dry waste respectively. Bins need to be lined with layers of paper and not

plastic lining/bags. For disposal of waste other than daily garbage refer to

separate section on General waste disposal policy.

12.1.2

Educate your housemaids, cooks, nannies, etc to segregate & dispose waste in

the correct manner.

12.1.3 Do not leave any waste bags in the stairways or doorstep for the collection

staff. These will not be collected. There is a fine of Rs.200/- for littering the

staircase passage/common areas.

12.1.4 Do not dump your house waste anywhere in the complex except at designated

bins kept outside garbage shed.

12.1.5

Avoid mixing wet items with dry waste in red bin. Dry waste is collected only in

morning shift.

12.1.6 Wrap all non bio-degradable/non recyclable items properly in newspaper before

putting in green bins. These include sanitary pads, diapers & condoms.

Housekeeping staff will not collect your waste if these items are not wrapped

properly. Same rules apply for non-vegetarian food wastes.

12.1.7 All plastic and glass bottles, packets, pouches with milk, oil or any other liquid

have to be rinsed, dried and then put in the red bins.

12.1.8

Human or pet waste should be disposed off into the toilets and not in the

dustbins.

12.1.9 If you have large items to dispose off like big cartons, mattresses, plants &

pots keep them on the side of the dustbins outside your doorstep. Inform


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maintenance office. They will ensure proper disposal. (refer section on General

Waste Disposal policy for more details)

12.1.10

Residents traveling out of NGR for few days, or missing collection time due to

some reason should dispose off regular waste outside the complex at bins kept

near garbage shed.

12.1.11Be polite to the staff coming to your doorstep for collection. Any complaints

against behavior of staff should be conveyed to the ZWM team or maintenance

staff.

12.1.12Waste collection takes place twice a day (Shift 1: 10.00am-11.30am, Shift 2:

4.00pm- 5.00pm).

12.1.13

On national holidays & major festivals, garbage will be collected only in

morning shift.

12.2 General Waste Disposal Policy

12.2.1

Any civil/masonry, carpentry or private garden waste related to your home has

to be disposed in proper manner. Please contact the Maintenance Office for

suggestions on the correct disposal procedure and help in making necessary

arrangements. The cost of waste removal not undertaken by our normal

channel (garbage removal truck) has to be borne by the resident.

12.2.2

Do not dump any waste inside complex including basements, corridors, lifts,garden areas, swimming pools, etc.

12.2.3 Inform maintenance if removing plants & pots or leave them outside your flat

on the side of the dustbins. The gardeners/collection staff will come and take

plant waste to our compost unit.

12.2.4 For regular daily waste management, please refer to Zero Waste Management

(ZWM) Guidelines.

12.2.5 Newspapers, magazines, old notebooks are also recycled in our complex. A

regular door-to-door collection cycle is followed by the Maintenance Office.

Please avail this facility.

12.2.6 It is mandatory for housemaids/cooks carrying out items to show note from

resident at the main gate to pass through security.


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13 Common areas usage, safety & cleanliness

Co-operation is required from residents to maintain lawns, gardens and common areas

in good, clean condition. All residents are to take extreme care of common assets. Any

damage done to common assets by way of willful acts of negligence, misuse or violation

of rules will have to be paid for by the offenders or their guardians/hosts.

Littering inside the community will be penalized. Defacing /scribbling inside lifts,

passage ways and other common areas will lead to penalties. Do not litter play

areas, sandpits, lawns, landscaped areas, driveways and other common areas.

Dustbins are provided near play areas. Use them.

Lawn usage:Pets are strictly not allowed on the lawns. Plucking flowers, breaking

or uprooting plants or saplings will attract penalty. Parties, meetings, events are not

allowed to be conducted in lawn or garden areas. Cycling, Jumping, running, playing

cricket, soccer, badminton etc, eating / picnic and exercising is not allowed on thelawns.

Bicycles: Utmost caution is to be exercised when bicycling inside the community

speed limits apply to bicycles as well and the parents are held responsible for

actions of their children in this regard. Cycling in the driveways especially smaller

children is to be completely avoided. Cycling and/or racing is not allowed inside the

basements.

Hygiene: In the interest of other residents and hygiene of our community,

residents who have covered their open terraces are required to clean these roofs at

least once every month.

14 Intercom Facility

We have an agreement with Airtel to provide better telecom services as part of which

all residents are entitled to an intercom connection without any recurring charges and

no installation fee would be charged by Airtel. All owners and residents are encouraged

to avail this facility and install the intercom instrument in their apartment.

15

Move in/out Guidelines

15.1 General guidelines for Move In and Move Out

15.1.1 Normal move-in goods vehicles will be allowed only between 09:30AM to

06:00PM on working days and 07:00AM to 06:00PM on Sundays/public

holidays. All shifting activities should be completed by 08:00 PM.


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15.1.2 Any shifting activity outside the normal timings mentioned above will be

considered as odd hours shifting. Please take specific permission for this from

maintenance/security for the samerestrictions and conditions apply.

15.1.3

The complex can only handle limited Move in/out activities at a time (typically

not more than 2 at a time). In case of multiple simultaneous Moves in/out

activities, there could be restrictions imposed on timings. Please cooperate.

15.1.4 Goods vehicles must move within the complex only under guidance of security.

Only up to medium size trucks (6 tons or lower) are allowed inside the

complex. If goods are carried in bigger vehicles, then loading/ unloading will

have to be done outside the main gate and hand carried inside.

15.1.5 Duration of parking of goods vehicles inside the complex should kept to

minimum. They should come in only when ready for loading/unloading and

should move out as soon as loading/unloading is over. Specifically they should

not wait inside the complex when packing or unpacking is going on.

15.1.6 Shifting items are to be carried in designated lifts only. Note that the lifts are to

be used for general movement of residents also at the same time. Security or

maintenance may impose certain restrictions on usage of lifts for which will

have to abide by. In case of large items that would not fit in lifts, the same will

have to be hand carried through stairs.

15.1.7 Extreme care should be taken not to damage any property at time of

movement. Any damages will have to be made good or paid for. Decision of

maintenance office in this matter shall be final

15.1.8 If you are moving from one apartment to another within NGR, then please

complete both move-in and move-out forms. But only move-in related charges

apply.

15.1.9 Extra packing materials and cartons should be moved to our Dry Waste Storage

Area. Contact Maintenance Office who will guide you in the matter.

15.1.10

Ensure that no litter is left in common areas on account of shifting. It is advisedthat you specifically include this as responsibility of shifting vendor.


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15.2 Moving In

15.2.1

Before buying or renting an apartment, check with the maintenance office if

there are any outstanding dues in the name of apartment or owner. If any you

will be asked to clear the same before moving in.

15.2.2 Ensure that you get a copy of NGR Rules and Regulations and that you fully

understand the same.

15.2.3 Complete the New Resident Move-in Form along with the required attachments

and payments and submit it to maintenance office at least 7 days prior to

planned move-in. Check if your move-in has been cleared 3 days before

planned move-in. You should make final move-in plan only after obtaining this

confirmation.

15.2.4

Non-refundable Move-in charges apply for every move in.

15.2.5 In case of outstanding dues in the name of the Apartment or Owner, the

move-in activity will be allowed only after the dues has been cleared and

realized. Hence please ensure well in advance that all dues are paid.

15.2.6 Zero waste management (ZWM): We follow ZWM Process for Garbage

Disposal. Please collect your ZWM kit on payment from Maintenance Office on

your Arrival. Contact ZWM Volunteers for an Orientation.

15.2.7

All Move-ins should be registered and charges paid. This includes change of

primary Occupant with No Material Shifting. Its responsibility of Apartment

Owner to ensure this too.

15.2.8 In case shifting within the Complex, please complete both Move-out & Move-in

forms. However only Move-in charges apply.

15.2.9 Please refer Building Standards and Modification section for applicable clauses.

16 Notice Boards

16.1

Official Notice Boards

16.1.1 Official Notice Boards are present on ground floor lobbies and basement

lobbies of all blocks and in Clubhouses.


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16.1.2 Apart from official Notice Boards, no other type of notice boards or displays or

putting up of notices are permitted anywhere in the complex unless specifically

allowed by Maintenance Manager or Management Committee.

16.1.3

Official notices regarding welfare of residents, information regarding services

and amenities, updates regarding rules and regulations, information and

proceedings of Association, Managing Committee or sub-committees, important

happenings in the complex etc. shall be put up on the Notice Boards.

16.1.4 Official notices once displayed on the Notice Boards are deemed to be a

communication to all residents and owners. Alternate communications by way

of door-door circulation, emails, email groups, Apartment ADDA, web sites etc.

may be used as supplementary methods only and not in all cases. Hence

everyone is advised to frequently check the notice boards.

16.2

General / Community Notice Boards

16.2.1

A separate notice board has been provided in all block lobbies for general

purpose and community notices.

16.2.2 In order to have an optimal usage and to cover the overheads associated;

notices will be displayed after the fee for the same has been deposited with the

Maintenance Office.

16.2.3 Please approach the maintenance office with copies of the notice to be put up.

16.2.4

Residents are also requested to note that sticking up notices or displays of any

kind in any manner anywhere else in the complex is prohibited.

16.2.5 No resident shall install any Display or Advertisements for any a kind visible

externally from their apartments. Only exception would be display of personal

name outside main door.

16.3

External Promotions

16.3.1 Limited external promotions will be allowed inside the complex by the

Managing Committee on a case basis. It would be on areas of interest to

residents in general. Charges and Conditions apply.

16.3.2 Options for external promotions shall include:

Use of club house roof top / party hall for exhibitions, demonstrations, sale

etc.


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Putting up of temporary stall

Displays on notice boards.

16.3.3 Door to door canvassing will not be allowed.

17

Schedules of Fees and Penalties

(Effective from 15thFebruary 2012)

Service Item Fees in Rs

Move-in Charge including ZWM kit 1,700

Zero Waste Management Kit 200

Move-out Charge 1,500

Driver or Maid Pass issuance 20

Vehicle registration Pass for each vehicle (Four-Wheeler) 50

Vehicle registration Pass for each vehicle (Two-Wheeler) 25

Party Hall Rental by resident for every 3 hour block (min. 3 hours) 500

Party hall rental for commercial event (6 hours) pro rata thereafter 2,000

Demo / display in C& D Atrium charges (6 hours) pro rata thereafter 2,000

Advertisement / Flyer/ pamphlet insert in mailboxes one time 500

Hall rental for Conducting classes (hourly rate) 200

Hall rental for Conducting classes (hourly rate) for residents 100

Single A4 size Poster display in notice board (1 week) 300

Single A4 size Poster display in notice board (1 week) for residents 150

Single A3 size Poster display in notice board (1 week) 500

Single A4 size Poster display in notice board (1 week) for residents 200

Steam /Sauna usage (notify min. 1 hour in advance) per 30 minutes 50


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Billiards room usage per hour per person 50

Terrace rental is available at the same rate as Party hall

Banner up to 5X7 ft display on driveway compound wall (1 week) 1,000

Violation / Breach Penalty Rs.

Penalty for Smoking / spitting Pan in common area 500

Drinking alcohol / use of banned substances in common area 1,000

Parking in No Parking Zone 250

Speeding on driveway ( applies to bicycles as well) 500

Reckless driving or endangerment ( applies to bicycles as well) 500

Creating nuisance to other residents 500

Bursting Fire crackers inside the community 500

Littering common areas or other homes 200

Damaging Lawn / plants/ landscaping/ common property 200

Violating pool guidelines severity low 200

Violating pool guidelines severity High 500

Misuse of sport amenities / equipment 500

Every instance of not cleaning pet urination or defecation in

common areas 1500

Loss of passes issued 100

Note : Damages to common property would be charged at actual in addition topenalties levied

residents guidebook-2012 edition v1.0.pdf

Documents