resident services committee meeting agenda...resident services committee public meeting minutes...

RESIDENT SERVICES COMMITTEE MEETING AGENDA

PUBLIC SESSION

Date: November 21, 2016 Time: 9:30 to 10:50 a.m.

Location: Ground floor boardroom, 931 Yonge Street

Agenda

Item Description Action Pre-read Presenter

1) Chair’s Remarks Chair

2) Consent agenda – – Chair

2 a) Approval of Public Meeting Agenda

Approval Agenda Chair

2 b) Chair’s Poll re: Conflict of Interest

Declaration Agenda and Conflict of Interest Policy

Chair

2 c) Confirmation of the public RSC Meeting Minutes of September 23, 2016

Approval Minutes

Chair

2 d) Business Arising from the Public Meeting Minutes and Action Items Update

Information Action item list Chair

PUBLIC AGENDA | RESIDENT SERVICES COMMITTEE | Novem ber 21, 2016 Page 2 of 3


2 e) Safer and More Secure Communities, Q3 2016 Update

Information RSC:2016-58

Chief Operating Officer

2 f) Q3 Active Living/Youth Initiatives


Vice President, Resident and Community Services

2 g) Q3 2016 Report on the Status of MLS Orders and Compliance


Vice President, Facilities Management

2 h) Q3 2016 Report on Installation and Maintenance of Security Cameras



2 j) Q3 2016 Participatory Budgeting

Information RSC:2016-60 Vice President, Facilities Management

3) Report on Participatory Budgeting

Approval RSC:2016-60 20 minutes


4 Reports from the Commissioner of Housing Equity

Commissioner of Housing Equity

PUBLIC AGENDA | RESIDENT SERVICES COMMITTEE | Novem ber 21, 2016 Page 3 of 3


4 a 2017 OCHE Budget Approval RSC:2016-63

10 minutes

4 b 2017 OCHE Work Plan

Approval RSC:2016-64 15 minutes

4 c 2017 Commissioner of Housing Equity Work Plan (Q3 2016)


10 minutes

5 Report on Annual Unit Inspections *item deferred from September 23rd, 2016*

Information RSC:2016-54 10 minutes

Vice President, Asset Management

6 Resident Survey Update *item deferred from September 23rd, 2016*

Information Verbal Report 5 minutes

Chief Operating Officer

Termination

Public Meeting Minutes September 23, 2016

Resident Services Committee Page 1 of 9

The Resident Services Committee (“RSC”) of Toronto Community Housing Corporation (“TCHC”) held a public meeting on September 23, 2016, in the Main Floor Conference Room, 931 Yonge Street, Toronto, commencing at 9:44 a.m.

Committee Directors Present: Linda Jackson, Chair

Councillor Frank Di Giorgio, Vice Chair Catherine Wilkinson

Committee Directors Absent: Robert Carlo Kevin Marshman

Management present:

Andalee Adamali, Business Planner, Strategic Planning & Stakeholder Relations Angela Cooke, Vice President, Resident and Community Services Ismail Ibrahim, Director of Compliance & Legal Counsel Mark Johnson, General Counsel & Corporate Secretary Hugh Lawson, Director, Strategic Planning & Stakeholder Relations Graham Leah, Vice President, Asset Management Ted Millward, Legal Counsel, Corporate Patricia Narine, Director, Program Services (Operational Initiatives) Boyd Dyer, Director of Smart Buildings & Energy Management

A quorum being present, Ms. Jackson, the RSC Chair, called the public meeting to order and Mr. Steven Iserhoff served as recording secretary. DEPUTATIONS Verbal deputations were received at the meeting from the following persons:

• Susan Gapka (Items 3, 4) • Anita Dressler (Item 3) • Alan Duddin (Items 3, 5) • Laura Hammond (Item 1F)

Resident Services Committee Public Meeting Minutes September 23, 2016 Page 2 of 9

CONSENT AGENDA ITEMS ITEM 1A APPROVAL OF PUBLIC AGENDA

The Committee agreed to hold items 1C, 1D, 1E and 1H for discussion.

Motion carried ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the RSC approved the Public Meeting Agenda as presented.

ITEM 1B DECLARATION OF CONFL ICT OF INTEREST

The Chair requested members of the RSC to indicate any agenda item in which they had a conflict of interest, together with the nature of the interest. None were declared .

ITEM 1C CONFIRMATION OF RESIDENT SERVICES COMMITTEE MINUTES

– JULY 28, 2016 The Committee had before it the draft Committee Minutes for July 28, 2016. Regarding Item 6 - Q1-2016 Report on Installation of Security Cameras (RSC:2016-24), the Committee requested an update on the issue of tenant access to lobby cameras. The Committee also requested amendments to the language minuted for Item 13 - 2016 Complaints Report (RSC:2016-38) to more accurately describe the majority of complaints that are received. ACTION ITEM: Provide the Committee with an update on the issue of tenant access to lobby cameras Motion carried ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor

Di Giorgio and carried, the RSC confirmed the July 28, 2016 minutes subject to the following amendments: Item 13 - 2016 Complaints Report (RSC:2016-38) Add the following bolded text and remove strikethrough text: Management noted they are unable to provide that data due to current IT limitations, but indicated that the majority of complaints are related to noise and minor nuisances, which are often one-time complaints and do not warrant eviction proceedings.


ITEM 1D BUSINESS ARISING FROM THE PUBLIC MEETING MINUTES AND

ACTION ITEMS UPDATE The Committee discussed the following items on the Action Item List:

Regarding Item 5 – The Committee noted there was a motion to implement a pilot project to install covert cameras, and there was an expectation that Management develop a pilot program. Management noted that TCHC is subject to the Municipal Freedom of Information and Protection of Privacy Act, and there are privacy concerns with and limits on TCHC engaging in covert video surveillance on its properties. The limitations on surveillance in TCHC’s CCTV camera policy were also referenced. The Committee asked for Management to report back with further information on why a covert surveillance program is not recommended. Item 8 –The Committee asked for the Deployment Model to be brought back to the RSC before it is implemented and emphasized the need for tenant consultations in the development of a new model. ACTION ITEM Management to report back with further information on why a covert surveillance program is not recommended.

Motion carried ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the RSC received the report for information.

ITEM 1E SAFER AND MORE SECURE COMMUNITES,

Q2 2016 UPDATE RSC:2016-49

The Committee had before it the above-captioned report (RSC:2016-49) Management presented the report and answered questions. The Committee and Management discussed the rationale for designating more CSU officers as Special Constables. The Committee enquired how many arrests are made by the Special Constables. Management noted this information can be included in the quarterly Safer and More Secure Communities Report.


ACTION ITEM Include arrests by TCHC Special Constables in the next Safer and More Secure Communities Quarterly Report.


ITEM 1F RESIDENT ENGAGEMENT STRATEGY Q2

UPDATE RSC:2016-46

The RSC had before it the above-captioned report (RSC:2016-46). Laura Hammond deputed the item. Management noted that they are going through a program evaluation process with the RCS team and they will provide an update on the evaluation in Q1 2017.


ITEM 1H Q2 2016 REPORT ON INSTALLATION AND

MAINTENANCE OF SECURITY CAMERAS RSC:2016-48

The RSC had before it the above-captioned report (RSC:2016-48). The Committee noted that the report indicates that TCHC is behind on spending the amount in the budget for CCTV Security Cameras. Management advised this was due to the loss of staff earlier in the year, but the department has since hired the appropriate number of staff. While a lot of upgrade work will be performed in Q4, Management advised that they are now on target to reach the projected capital spend on camera upgrades for 2016.


ITEM 2 CHAIR’S REMARKS - VERBAL The Chair welcomed Angela Cooke as the new Vice President of

Resident and Community Services. The Chair remarked that she had recently attended an RPATH committee meeting and was impressed by the work and collaboration of the group in attendance.


ITEM 3 TENANT CHARTER RSC:2016-53

The RSC had before it the above-captioned report (RSC:2016-53). The following persons deputed this item: -Anita Dressler -Alan Duddin -Susan Gapka Mr. Duddin also submitted a written deputation that was provided to Committee members. Patricia Narine, Director, Program Services (Operational Initiatives), presented the report and answered questions. Ms. Narine began by extending her gratitude to the many residents and staff who participated in the process to develop the draft Charter and those who participated in the consultations. Ms. Narine delivered the presentation included in the meeting materials, outlining the process and consultations undertaken to produce the draft Charter, the purpose and contents of the document, and the process to implement the document. The Committee thanked Management and those residents who worked on the draft Charter. The Committee noted the importance of the process undertaken to date, but commented that the document needs to be made more succinct to be effective as a Charter. It was suggested that a shorter, more refined document could be created that is supported by supplementary information and documents, and that a document of only one or several pages may be more effective. In order to produce a shorter more concise document the Committee also expressed that work needs to be done to carve out stronger key points and messages with terminology that is clearly understood by management and residents. The Committee stated that given the additional work required to refine the document, the report will be received by the Committee for information rather than for approval. The Committee directed that the document go back to the resident groups for further consultation and that Management come back with a refined Charter for consideration and approval by the Committee and the Board. The Chair advised that a verbal update will be provided to the Board on the status of the work on the Charter at the upcoming Board meeting. Management noted they will consult with resident groups to further refine the document and can provide the Committee with progress updates. Management indicated that they will work with their original goal to finalize


the Charter and supporting materials in Q1-2017. The Committee raised the point that many residents prefer to be referred to as tenants, and that on that basis future consideration should be given by the Committee and the Board to changing the name of the Resident Services Committee back to the Tenant Services Committee.

Motion carried ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the Committee approved the following recommendations:

1. That the report be received for information; and

2. That the draft Charter be taken back to the resident groups for further consultation and input on refining the Charter, and that a refined Charter be brought back to the GCHRCC and Board for consideration and approval.

ITEM 4 POLICY REVIEW – HUMAN RIGHTS

HARASSMENT AND FAIR ACCESS POLICY RSC:2016-52

The RSC had before it the above-captioned report (RSC:2016-52). Susan Gapka deputed the item. Karima Hashmani, Human Rights Diversity Specialist, presented the report and answered questions. The Committee asked if it is possible to incorporate timelines into the policy for the complaints process. Management noted this and advised that timelines are dealt with through the complaints procedure. The Committee suggested that the below paragraph be amended to the include the language in bold: “Residents are also expected to follow this policy, which includes refraining from harassment, discrimination, or hate activity on Toronto Community Housing property against other tenants, TCHC employees, property management and contractors .” The Committee noted this suggested change, along with the suggestion to change references from resident to tenant, and indicated they would be incorporated into the version forwarded to the Board for approval.


Motion carried ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the RSC adopted the report and recommended that the report and the policy incorporating the Committee’s suggestions be forwarded to the Board of Directors for approval.

ITEM 5 OCHE Q2 2016 QUARTERLY

PERFORMANCE AND WORK PLAN UPDATE RSC:2016-42

The RSC had before it the above-captioned report (RSC:2016-42). Alan Duddin deputed the item. Cynthia Summers, Commissioner of Housing Equity, presented the report and answered questions. The Committee noted that despite identifying the problem in 2013, TCHC is still finding difficulty in referring arrears files to OCHE in the recommended timeframe. Management noted that the volume of work combined with staffing and IT limitations are the main challenges in referring more files and within the recommended timeframe. The Committee emphasized the need to look for internal efficiencies in the process. The issue of the 60 day referral timeframe not being attainable and the need to adjust expectations was discussed. The Committee raised the need to focus efforts on identifying and referring vulnerable tenants to OCHE. Management noted that the new Vice President of Resident and Community Services will be assessing a process to identify vulnerable tenants, and that efforts will be made in the interim to ensure there remains a focus on this need.

Motion carried ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the RSC received the above-captioned report for information.

ITEM 6 BREACHED OCHE BROKER ED LOCAL

REPAYMENT AGREEMENTS PROCESS RSC:2016-43

The RSC had before it the above-captioned report (RSC:2016-43). Cynthia Summers, Commissioner of Housing Equity, presented the report. Ms. Summers noted the process is working and should continue,


and that at this point there isn’t a need to come back with a follow up report.


ITEM 7 “STATE OF GOOD REPAI R: IN YOUR UNIT”

PROGRAM REVIEW RSC:2016-50

The RSC had before it the above-captioned report (RSC: 2016-50). The Committee agreed to receive the report for information as presented.


ITEM 9 TENANT BOARD MEMBER SELECTION

PROCESS 2017 (VERBAL)

Ismail Ibrahim, Director of Compliance and Legal Counsel, presented the report and answered questions. Mr. Ibrahim noted that based on the 2015 motion passed by City Council, the responsibility to review the Tenant Board Member Selection process for 2017 ultimately rests with the City. TCHC will assist the City with the tenant consultation process. Mr. Ibrahim confirmed that the final decision on the process to appoint board members and the appointment decisions are made by City Council and not TCHC management or the TCHC Board. Mr. Ibrahim clarified that the motion passed by the City provides that TCHC and TCHC tenants are to be consulted as a part of the review of the appointment process.

Motion carried ON MOTION DULY MADE by Councillor Di Giorgio, seconded by Ms. Wilkinson and carried, the RSC received the report for information.

ITEM 10 UPDATE ON TRANSLATION AND

INTERPRETATION PRACTICES RSC:2016-45

The RSC had before it the above-captioned report (RSC:2016-37).


Bruce Malloch, Director of Strategic Communications, presented the report and answered questions. The Committee asked what the annual costs are and Management noted that the cost in 2015 for translation and interpretation services was $137,000. Management went on to state that in 2015 they had some 700 translation requests and that the tenant guide was translated into 18 languages. The Committee asked if Management is aware if the newsletter that is sent by mail is being read by tenants. Management indicated there is an indication that tenants are reading the newsletter, and noted that physical mail remains an important communications tool as it is the only way to ensure that information reaches all tenants as not all have access to the internet or social media.

Motion carried ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the RSC received the report for information

Items 8 and 11 were deferred to the next meeting. TERMINATION ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the RSC resolved to terminate the public meeting at 11:33 a.m.

Secretary Chair, Resident Services Committee

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Toronto Community Housing Corporation Resident Services Committee 931 Yonge Street, Ground Floor Conference Room

Report on Business Arising from the Public Minutes and Action Item List

#

Report No. and Meeting Date Description Status Target Date

Assigned to

1 RSC:2016-49 SEPTEMBER 23, 2016

Safer and More Secure Communities Update, Q2 2016 Update In future reports include number of arrests made by Special Constables in quarterly reporting.

Number of arrests is a metric reported in the Monthly President’s report provided to the Board of Directors.

Completed Chief Operating Officer

2 MINUTES OF JULY 28TH PUBLIC MEETING SEPTEMBER 23, 2016

July 28 Public Minutes Item 4 Provide the Committee with an update on the issue of tenant access to lobby cameras.

Update: Management is still continuing to explore options but are limited in terms of federal regulations and technological changes which are beyond our control, namely: • Bell – does not currently

have the technology to provide customers with the ability to view cameras and has advised that it will not be investing in it at this time. This is not limited to TCHC and we cannot compel Bell to provide the

Q2 2017 VP, Facilities Management/Sr.

Manager, Commercial and

Business Development

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#


Assigned to

technology. This is strictly a Bell business decision.

• Rogers – due to conversion from analog to digital technology, only customers that subscribe and have the Rogers equipment and receive a signal are able to view the cameras. Non-Rogers customers are currently not able to view the cameras.

We cannot restrict Bell and Rogers from access to our buildings due to CRTC regulations, and the regulations do not require these providers to provide tenants with access to lobby cameras. Management continues to seek other cost effective technical alternatives. A report is targeted for Q2 2017 outlining potential alternatives and the related technological, legal and cost implications.

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Assigned to

3 RSC: 2016-09 MARCH 3, 2016

Safer and More Secure Communities, Q4 2015 Update Management to provide RSC with a report on solutions for a new deployment model.

Refer to Action item for RSC: 2015-07 (March 5, 2015) on this action item list.

Q1 2017 Chief Operating Officer

4 RSC: 2016-09 MARCH 3, 2016 SEPTEMBER 23, 2016

Safer and More Secure Communities, Q4 2015 Update

Motion passed by committee approving implementation of a pilot program to install covert surveillance cameras in high needs communities, to protect tenant safety and to detect and charge individuals who tamper with fire and/or life safety equipment on TCHC premises. Management to report back to the Committee with information on why implementing a pilot program is not recommended.

Upon consideration, management recommends that this action item be closed. It is recommended that enforcement related to these incidents continue in collaboration with TPS, and that all video surveillance continue to be conducted in compliance with the Closed Circuit Television (CCTV) Surveillance Policy. In progress. Target date is January 2017 RSC meeting.

January 2017

VP, Asset Management/ VP,

Resident and Community Services

Director of Compliance & Legal

Counsel

5 RSC:2015-45 NOVEMBER 12, 2015

Resident Engagement Strategy Management to report back to the RSC on the funding allocation for the new Resident Engagement System.

Resident Engagement System Refresh Update report provided at May 30th RSC meeting. Funding allocation will be determined following implementation of system.

January 2017

VP, Resident and Community Services

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Assigned to

Target date moved to meeting in January 2017 to reduce items on Nov 21 2016 Agenda.

6 RSC:2015-06 MARCH 5, 2015

Q4-2014 Report on Clean Buildings and Maintenance Strategy Update as of December 31, 2014 At its meeting on March 3, 2016, the RSC requested that management provide follow up reports on progress and status of identified hoarded units to RSC on a regular basis.

Management will report back to RSC regarding how the requested information can be reported. Target date moved to meeting in January 2017 to reduce items on Nov 21 2016 Agenda.

January 2017

VP, Asset Management

7 RSC:2015-07 MARCH 5, 2015

Q4-2014 Report on Community Safety Strategy Management will report back to the RSC on community safety strategy, including a safety deployment plan.

In progress. A Deployment Plan Project Team has been formed. Once Deployment plan is finalized and approved it will be presented to RSC. Q3-2016 Safer and More Secure Communities Update provides information on the status of the deployment model. CSU is working with Human Resources and Local 529 on shift schedules and patrol boundaries.

Q1 2017

VP, Resident and Community Services

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#


Assigned to

8 RSC:2015-07 MARCH 5, 2015

Q4-2014 Report on Community Safety Strategy Management will report back on parking enforcement, including two different scenarios: 1) The City pays park enforcement staff

and collects the revenue, and 2) TCHC pays park enforcement staff

and collects the revenue.

Completed. Report sent to BIFAC on September 28th addressing parking matters.

Completed. VP, Resident and Community Services

9 TCSC:2012-30 SEPTEMBER 27, 2012

Internal Transfer Policy Revisions Management will report back to the Committee with amendments to the process and policy on temporary relocation of the tenants whose houses will be for sale in future at a future meeting. Management will review the wording of the transfer policy for clarification purposes with respect to safety / at risk. Management will consult with the Director of the Health Unit on policy matters related to medical priorities that are not legislated.

Work on the Internal Transfer Policy has been deferred to Q4 2015. Reviews by both the Service Manager and Mayor’s Task Force are expected to raise related considerations that will need to be factored into the strategic direction to the Internal Transfer Policy and procedure. This item will be addressed in 2017 as determined by the Corporate work plan prioritization process.

TBD 2017

VP, Asset Management

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Assigned to

Staff will look into the non-priority and under-housed issues and will clarify the wording used.

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Safer and More Secure Communities, Q3 2016 Update Item 2E November 21, 2016 Resident Services Committee Report: RSC:2016-58

To: Resident Services Committee

From: Chief Operating Officer

Date: November 2, 2016

PURPOSE: To provide the Resident Services Committee (the “Committee”) with an update on activities within the Community Safety Unit (“CSU”) as of September 30, 2016. RECOMMENDATIONS: It is recommended that the Committee receive this report for information. REASONS FOR RECOMMENDATIONS: BACKGROUND: This report will provide the Committee with information on the status of the CSU’s reported crime and incidents, calls for service, community outreach, partnership building, Toronto Crime Stoppers partnership, deployment model and Special Constable Designations. Reported Crime and Incidents The various crimes and incidents that occur on Toronto Community Housing (“TCH”) property are reported to the CSU either by TCHC tenants, staff or external partners such as Toronto Police Service (“TPS”), Toronto Paramedic Services and Toronto Fire Services. Table 1 illustrates the number of reported crimes and incidents that were attended to by our Community Patrol Officers in Q3 2016.

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Table 1 – Q3 2015 and 2016 Reported Crimes and Inci dents Comparison Reported Crimes and Incidents Q3 2015 Q3 2016 Variance

Reported Crimes: • Against Persons (Includes all sexual assaults,

assaults, robbery, homicide, discharge firearm, uttering threats, etc.)

• Against Property (Includes theft, break and enter, trespass, mischief, arson, etc.)

Total Reported Crimes

195

685

880

185

675

860

-5%

-1%

-2% Reported Incidents:

• Incidents Affecting Quality of Life (Includes drug offences, fires, fire alarms, prostitution, breach of probation, suspicious persons, warrants executed, etc.)

• Disputes (Includes domestic, landlord/tenant, neighbour and other)

• Disturbances (cause disturbance or loitering)

• Parking (Information, violation, recovered auto or towing)

• Other incidents (Includes; information, unfounded incidents, assisting tenants, law enforcement, CCTV, etc.)

Total Reported Incidents

579

2,040

1,835

1,725

2,761

8,940

623

1,775

1,599

2,778

2,635

9,410

8%

-15%

-15%

61%

-5%

5% Total Reported Crimes & Incidents

9,820

10,270

5%

*Data limitations: Data from contracted security services are not included above as there is a discrepancy in the statistical headings and reporting. Classification Definitions Crimes Against Persons: Involve the application and or threat of force to a person. Crimes Against Property: Involve unlawful acts with respect to property but do not involve the use or threat of violence against a person. Incidents Affecting Quality of Life: Involve unlawful acts that are generally victimless in nature and include incidents that do not pose a direct threat to an individual but have an impact as to the perception of safety and fear of crime.

Calls for Service The CSU’s Dispatch Centre operates 24 hours a day, 7 days a week answering calls and ensuring that appropriate support is provided to our tenants, staff and community partners when they call with safety or security concerns. Table 2 illustrates the number of calls received and attended to by our Community Patrol Officers in Q3 2016.

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Table 2 – Q3 2015 and 2016 Calls for Service Compar ison

Quarter Total

Received Calls *

Total Dispatched

Calls **

Calls referred

to agency or dept.

Other Calls ***

Total Abandoned

Calls*

Abandon Rate * (Target < 8%)

Average Speed Answered *

(Target < 20 sec)

Average Talk

Time* mm:ss

Service Level * (80%

answered within 20

sec)

Q3 2015

26,713

8,389 (32%)

1,120 (4%)

17,204 (64%)

2,058

7.7%

10 sec

1:09

81%

Q3 2016 21,590

7,456 (34%)

636 (3%)

13,498 (63%) 2,011 9.3% 12 sec 1:15 76%

Source: * Avaya Phone System, ** Cora Reporting System Note: Data limitations, the total number of calls obtained from the Avaya phone system does not include the calls that are generated by CSU officers/3rd party security services to report “on-site” follow up to occurrences/incidents via 2-way radio. ***Other calls include; tenant call backs, tenant’s cancelling a call for service, officer’s booking on or off, staff seeking additional information or tenant’s requesting general information.

Service levels for community safety calls declined by 5% from Q3 2015 as a result of unanticipated shortage of CSU dispatch staff for part of Q3 2016, with several staff who were less familiar with dispatch duties covering these shifts. The shortage of CSU dispatch staff has been resolved and service levels are expected to return to normal levels going forward. Community Outreach In Q3 2016, the CSU held 52 Community Safety Council meetings where tenants, Community Safety Advisors and Community Housing Supervisors along with others meet to discuss safety issues within their community. The CSU organized/participated in 51 tenant/community engagement activities including but not limited to safety and wellness sessions, community BBQs, summer festivals, movie nights and community fairs. Partnership Building The CSU continues to build new partnerships with other relevant external agencies and enhances existing relationships. In Q3 2016, new partnerships were built with the following stakeholders:

• Centre for Men and Families - male mentorship and opportunities • Canadian Football League Alumni Association - support for former players in

need of assistance • Trek Fit Play Equipment - create safe play space for TCH communities

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• Zero Gun Violence Movement - assist with violence reduction policies and practices

• Delta Family Resource - individual and community support • ADR Mediation Network - assist tenants with conflict resolution

Other existing relationships have been strengthened, particularly with Focus Toronto, Rehoboth Community Church, Jane Finch Support Network, St. Jamestown Community Corner, COTA Mental Health Services and Catholic Children’s Aid. Toronto Crime Stoppers Partnership TCH continues to work with Crime Stoppers’ in organizing information sessions to promote awareness of the program. In Q3 2016, information sessions were held at Lawrence Heights, 91 Augusta, Bishop Tutu and 139 Stephenson. CSU Deployment Model (an update as of October 31, 2016) The CSU is currently working with Human Resources and OPSEU, Local 529 to improve the current deployment model including the shift schedule and patrol boundaries. Once the shift schedule and patrol zones are finalized, they will be presented to the Committee as part of the deployment model report. The work on a revised deployment model is focused on providing efficient and effective coverage for TCH communities consistent with available resources. The model will seek to optimize coverage, while reducing the need for overtime/lieu time and flex hours. Special Constable Designations On September 15th, 2016 the TPS Board approved TCH’s application to increase the complement of Special Constables in the CSU. As a result, the CSU complement of Special Constables will increase from 83 to 99. Applications for the 26 Community Patrol Officers, who do not have the Special Constable designation, are being submitted to TPS for approval to appoint the designation. The change will strengthen how the CSU works with TPS on the ground and foster more consistency and collaboration, ultimately benefitting the tenants and communities we both serve. According to TPS, it is anticipated that the officers will be sworn in with their Special Constable designations by May 2017.

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IMPLICATIONS AND RISKS: The CSU is in the process of submitting applications for the 26 Community Patrol Officers to receive their special constable designation. There is a risk that not all Community Patrol Officers will be successful in receiving the designation, CSU will work with Human Resources on next steps. SIGNATURE:

“Wayne Tuck”

Wayne Tuck Chief Operating Officer Staff Contacts:

Mona Bottoni ......................................................................... 416-981-5036 Manager, Planning & Business Support. [email protected]

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Youth Initiatives/Active Living Item 2F November 21, 2016 Resident Services Committee Report: RSC:2016-62

To: Resident Services Committee (RSC)

From: Vice President, Resident and Community Services

Date: November 9th, 2016

PURPOSE: To provide the Resident Services Committee with a quarterly update on the Youth Initiatives activities and other active living programs. RECOMMENDATIONS: It is recommended that the Resident Services Committee receive this report for information. REASONS FOR RECOMMENDATIONS: BACKGROUND: Toronto Community Housing (TCHC) is continuing to invest in strategies for capacity building and engaging youth in positive activities that foster personal growth and community development in four key areas: safety, leadership and engagement, active living/recreation and economic development. These four pillars offer a broad range of entry points, thereby ensuring that the programs are accessible to many young people living in TCHC communities. This report provides an update to the Resident Services Committee on programs and activities of the Youth Initiatives. In addition, this report provides an opportunity to showcase the achievements of youth who participate in the programs and bring critical feedback to the organization to support innovation and the development of strategies and policies relating to youth focused programming.

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This report also provides an update to the Resident’s Services Committee on active living programs that are a part of the Mayor’s Task Force recommendations. ACTIVE LIVING PROGRAMS: Midnight Madness Basketball - Fall Session In January, planning began for the Midnight Madness Basketball program. In partnership with the University of Toronto, the six week spring session is currently running from October 14th to December 2nd once a week. Six teams of up to15 youth engaged in friendly competition with other communities, focused on team building, fair play and healthy active living. Youth also take part in evening life skills and personal development workshops, with dinner provided at each session. The program took place in the following communities:

- The East Mall 1 - Jane and Finch - 1021 Birchmount - Sparroways - The East Mall 2 - Albion

Program Costs: $23, 750.00 KickStart

The Maple Leaf Sports and Entertainment (MLSE) Foundation, Kia Canada in partnership with Toronto Community Housing, coordinated the 5th Year of the KickStart soccer program, a community soccer program that engages children, youth and families that live in Toronto Community Housing communities using sport as a tool of engagement. The program creates a positive environment and sport experience for children and youth using soccer as an engagement tool. The initiative helps bring communities together, encourages physical literacy and sport for life while creating a greater sense of passion towards the sport and the Toronto FC Soccer Club. The MLSE KickStart Soccer program took place every Monday- Thursday for eight (8) weeks from August 19th to October 6th, 2016 from 3:30pm – 7:30pm. The following were the communities where the KickStart program took place:

- Cooper Mills - Trethewey - The East Mall - Weston Towers

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- Mabelle - Islington/ St. Andrews - Scarlett Manor - Moss Park/ Esplanade - 501 Adelaide - 400 McCowan - Canlish - Parma Court - Glendower - Gordonridge - Teesdale - VP/Sheppard

LEADERSHIP AND ENGAGEMENT INITIATIVES: Model United Nations During March Break (March 14th – 18th, 2016), 15 youth participated in the annual Model UN youth conference. Youth had the opportunity to meet and debate in a mock United Nations session. This conference was hosted in Ottawa by the United Nations Association of Canada, with delegates from 19 countries. MAYOR’S TASK FORCE INITIATIVES:

Gymnasiums As part of the Mayor’s Task Force recommendations, the Active Living and centralized programs team have started rolling out additional programming. This program was designed to open gyms all year round.

In Q3, staff held community events to identify the space needs as well as leadership opportunities for residents in the community. The communities that have gymnasiums and are currently operational are:

- Cooper Mils - Mabelle - Rowntree - Scarlett Manor - Trimbee - Gordonridge - Kingston Galloway - Queen’s Plate

Programming at these gyms started on September 17th and has been running since then. The system used is drop-in, where residents get to play or practice different indoor sports.

Intergenerational Programming:

As part of the Mayor’s Task Force recommendations, the Active Living and centralized programs team have started implementing additional programming in 8 mixed age communities. This programming included healthy active lifestyle promotion.

Programming sites:

- Moss Park - Bishop Tutu

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- Weston Bellevue - 5005 Dundas - Scarlettwoods - Glen Everest - Lawrence Galloway - Gilder

Programming at these sites started on September 17th and has been running since then.

Seniors Programming

As part of the Mayor’s Task Force recommendations, the Active Living and centralized programs team have started rolling out additional programming in 8 seniors only buildings. This includes healthy active lifestyle promotion. This program was also designed to bring together seniors from different religious and ethnic backgrounds.

Programming sites:

- Edward Manor - Oxford - Greenwood Towers - Bleecker - Victoria Park - Parma Court - Brimley Acres - Dunn - Lerette Manor

Programming at these sites started on September 17th and has been running since then.

SIGNATURE:

“Angela Cooke”

Angela Cooke, Vice President, Resident and Community Services [email protected] STAFF CONTACT: Sherwin Modeste, Manager, Grants Development and Sponsorship 416-981- 4674 [email protected]

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Q3-2016 Report on the Status of MLS Orders and Compliance Item 2G November 21st, 2016 Resident Services Committee Report: RSC:2016-59


From: Vice-President, Facilities Management


PURPOSE: To provide the Resident Community Services Committee with an update on the status of MLS (Municipal Licensing & Standards) orders and steps taken towards compliance as of Q3-2016. RECOMMENDATION: It is recommended that the Resident Community Services Committee receive the report for information. REASONS FOR RECOMMENDATION: �� TCHC’s MLS Unit (within the Facilities Management Division) receives, reviews and

initiates the necessary actions to address outstanding and new Municipal Licensing & Standards (MLS) orders issued by the City.

�� Working closely with Legal and Asset Management, a strategic portfolio-wide approach is applied to address critical issues related to property standards, life safety and public safety.

�� The following is a quarterly update on the status of MLS orders and compliance as of September 30, 2016.

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Strategy to Address MLS orders: �� Management continues to implement a strategy to resolve all open City of Toronto

Municipal Licensing & Standards (MLS) orders and deficiencies (clear the backlog of MLS orders), and to continue with the current plan to reduce and effectively manage the issuance of new orders.

�� Open MLS deficiencies can be summarized into the following categories (with some general examples): �� building envelope (spalling bricks, dirty windows, unsafe installation of air

conditioners). �� electrical (low illumination). �� elevators (elevators not working properly). �� equipment (insufficient signage). �� grounds (hard/soft landscape repairs, tripping hazards). �� interior (plaster and paint peeling, non-compliant stairway guards and railings). �� mechanical (heating and ventilation issues). �� parking garage (water leaks, painting). �� plumbing (plumbing leaks). �� roofing (eavestrough and roofing repairs). �� structural (balcony and concrete slab repairs, non-compliant balcony

guards/railings).

�� To clear the backlog of MLS orders, all open deficiencies have been reviewed and categorized as either maintenance or capital work.

�� A preliminary cost estimate for each deficiency was determined, including opportunities to address the deficiencies by combining multiple deficiencies or in combination with planned capital projects.

�� $4M was allocated under the 2016 Capital Program. KEY HIGHLIGHTS FOR Q3-2016: �� The number of open MLS deficiencies has been at a consistent level over the past

two quarters, but has declined year-over-year when compared to the same time period in 2013, 2014 and 2015.

�� As of September 30, 2016, there were 1,228 open MLS deficiencies. An increase in open orders is the result of building audits conducted by City MLS.

�� Two orders under “Prosecution Initiated” with respect to the garbage containment area on one property have been cleared.

For 2016, the $4M allocation is being used to address the backlog and new orders (Tables 1A and 1B).

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Table 1A: 2016 MLS Budget as of September 30, 2016 Board

Approved Budget

Budget Allocated to

Jobs Total Purchase Orders Issued YTD Complete

Year-end Estimated

Completion

$4,000,000 $4,159,047 1 $2,549,081 $1,902,410 $3,551,151 1 Budget allocated to jobs is over $4M budget; additional funding ($159,047) from capital contingency of the 2016 approved Capital Program.

Table 1B: 2016 MLS Budget as of September 30, 2016 by Discipline

Discipline YTD Allocated

Budget No. of Job Records 2 YTD Completed

Year-end Estimated

Completion

Electrical $1,156,739 23 $596,789 $1,107,063

Envelope $392,872 10 $81,160 $270,760

Grounds $623,916 24 $259,285 $518,900

Interiors $1,196,545 50 $770,679 $1,196,545

Mechanical $110,105 14 $28,465 $110,105

Parking Garage $588,915 15 $91,176 $257,823

Roofing $19,111 1 $4,013 $19,111

Safety Systems $70,845 3 $70,845 $70,845

Grand Total $4,159,048.00 140 $1,902,412.00 $3,551,152.00

2 Job records may contain multiple orders and deficiencies. Building Audits: �� The City MLS Unit has also initiated planned building audits. For Q3:

�� 1- 6 Vendome (audit conducted July 6) resulted in 4 orders containing 45 deficiencies.

�� 275 Bleecker (audit conducted August 22) resulted in 6 orders containing 165 deficiencies.

�� 1901 Weston Road (audit conducted September 20) resulted in 8 orders containing 72 deficiencies.

�� 320 Seaton (audit conducted September 29) resulted in 3 orders containing 67 deficiencies.

�� Addressing new orders is done in collaboration and co-operation with staff in Asset

Management (site staff) and Facilities Management. �� Any life safety orders are addressed immediately. �� TCHC staff continue to meet regularly with City MLS staff on the status of all open

orders and process improvements.

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IMPLICATIONS AND RISKS: �� This report is designed to provide a clear view of the status and progress of MLS

orders issued against TCHC. �� Progress on these key actions will be used as a clear key performance indicator as

we monitor performance in 2016. SIGNATURE:

“Sheila Penny”

Sheila Penny Vice-President, Facilities Management ATTACHMENT:

1. Update on the Status of MLS Orders and Compliance as of September 30, 2016

STAFF CONTACT: Sheila Penny, Vice-President, Facilities Management 416-981-6414 [email protected]

Q3-2016 Report on the Status of MLS Orders and Compliance Page 1 of 2

Attachment 1: Quarterly MLS Update Report as of September 30, 2016

Status of MLS Orders (as per City Reports) 1 MLS Team created within the Facilities Management Division in July 2013

MLS Orders – Status

2014

Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec

MLS Folders N/A 269 245 241 282 268 224 226 224 231 231 252

Active MLS Deficiencies N/A 5556 5330 5298 5298 5259 5003 4922 4917 4938 4940 4787

Closed MLS Deficiencies N/A 2052 1926 1935 2251 2258 2137 2658 2779 2822 2341 2252

Open MLS Deficiencies N/A 3504 3404 3363 3047 3001 2866 2264 2138 2116 2117 2048 Prosecution Initiated (Includes “Open MLS Deficiencies”)

N/A 143 117 117 117 117 102 102 96 96 96 96


2015


MLS Folders 253 230 214 193 174 181 184 168 190 176 182 159

Active MLS Deficiencies 4773 4388 4367 4329 4098 4256 4189 4226 4236 3828 3967 2316

Closed MLS Deficiencies 2748 2536 2642 2649 2698 2900 2832 2854 2871 2141 2161 1724

Open MLS Deficiencies 2025 1852 1870 1365 1401 1356 1357 1372 1365 1258 1367 1168 Prosecution Initiated (Includes “Open MLS Deficiencies”)

93 89 89 80 68 68 68 68 65 2 2 2 2

2 The “Prosecution Initiated” status have been removed by the City, and open orders are included under “Open MLS Deficiencies”. Exception is two orders for one property; the issue is being addressed, and the City will not be pursuing court action or imposing fines.


2013

Feb Jul 1 Aug Sept Oct Dec

MLS Folders 315 396 394 315 298 286

Active MLS Deficiencies 5627 5827 5936 5968 5651 5629

Closed MLS Deficiencies 1697 1985 2037 2404 2149 2278

Open MLS Deficiencies 3570 4079 3899 3723 3502 3351 Prosecution Initiated (Includes “Open MLS Deficiencies”)

376 314 275 254 221 176

Item 2G - Q3-2016 Report on the Status of MLS Orders and Compliance November 21, 2016 RSC Public Meeting Report: RSC:2016-59

Attachment 1

Q3-2016 Report on the Status of MLS Orders and Compliance Page 2 of 2


2016


MLS Folders 200 186 173 164 159 155 147 146 144

Active MLS Deficiencies 3216 3817 3636 3473 3441 3419 3195 3217 3164

Closed MLS Deficiencies 2047 2480 2398 2302 2247 2235 2191 2107 1937

Open MLS Deficiencies 1169 1337 1237 1171 1193 1184 1004 1110 1228 Prosecution Initiated (Includes “Open MLS Deficiencies”)

2 2 2 2 2 2 2 2 0

Item 2G - Q3-2016 Report on the Status of MLS Orders and Compliance November 21, 2016 RSC Public Meeting Report: RSC:2016-59

Attachment 1

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Q3-2016 Report on Installation and Maintenance of Security Cameras (CCTV) Item 2H November 21st, 2016 Resident Services Committee Report: RSC:2016-56




PURPOSE: To provide the Resident Services Committee with an update on the installation and maintenance of security cameras (CCTV systems) as of Q3-2016. RECOMMENDATIONS: It is recommended that the Resident Services Committee receive this report for information. REASONS FOR RECOMMENDATIONS: �� CCTV systems (comprised of security cameras and digital video records (DVRs)) are

installed within TCHC communities to provide after-the-fact evidence of anti-social behaviour or building damage.

�� The following is a quarterly update on the installation and maintenance of security cameras (CCTV systems) as of September 30, 2016.

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BACKGROUND: �� Cameras are currently installed at all TCHC developments. Today there are over

6,000 analog and digital cameras across the portfolio. �� The Smart Buildings & Energy Management (SBEM) Unit within the Facilities

Management Division is responsible for overall management of the CCTV systems, working closely with Asset Management, Community Safety Unit, and Information & Technology Services (ITS).

KEY HIGHLIGHTS FOR Q3-2016: CCTV Upgrades (Capital Program): �� The plan is in place to replace the older, analog camera stock over a five-year period

(2014-2018) with new, digital cameras that have better resolution and have clearer and more responsive features such as black and white switching under low light conditions (Table 1).

Table 1: Five-Year CCTV Upgrade Plan

Year

Planned or Completed

Budget No. of Cameras No. of Communities

2014 366 10 $1.0M

2015 843 21 $2.0M

2016 1,500 50 $6.0M

(additional 1) 1,500 7 $1.6M

2017 2,000 80 $7.0M

2018 2,000 80 $7.0M

Total 4,000 248 $24.6M 1 additional cameras required to ensure coverage. �� $6M across 50 locations (1,500 cameras) was initially planned for upgrades to new

digital cameras for 2016. �� An additional $1.6M has been allocated to the CCTV camera envelope from

contingency for additional cameras to provide greater coverage at the planned communities and to address urgent camera upgrades as identified by Toronto Police Services and Community Safety Unit.

�� $1.2M was budgeted for demand component capital (i.e. parts replacement as needed) for building security systems (which includes CCTV, intercom systems, door access) on an as-needed basis.

�� As of Q3, 663 cameras have been upgraded across 14 locations and 185 cameras

have been replaced (under component capital).

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�� Full staff complement is in now place. �� Forecast for year-end is 3,000 cameras to be installed at a cost of $7.6M. �� Table 2 provides a summary of the 2016 Capital Program as of September 30, 2016.

Table 2: 2016 Capital Program

CCTV Maintenance (Operating Program):

�� Site staff monitor and view cameras off-line, and report problems and make requests for repairs through the Client Care Unit.

�� Service may be required due to equipment failure for a variety of reasons such as age of the camera, technical failure, water damage, vandalism, etc.

�� Repair requests are reviewed by the Smart Buildings & Energy Management Unit and the appropriate contractor is dispatched to complete the work.

�� Typically, once a problem is reported, a contractor is dispatched within 48-72 hours to investigate. Depending on the nature of the problem, repairs are made within 5 business days.

�� $500K was budgeted for demand maintenance (repairs as needed) for building

security systems (which includes CCTV). �� $225K is budgeted for preventive maintenance for building security systems (which

includes CCTV). Preventive maintenance includes staffing resources to assess conditions of various sites and provide scopes of work as required.

�� As of Q3, 1,243 requests for service were logged and addressed at a total cost of

approximately $478K and at an average cost of $580 per service request. �� Table 3 provides a summary of the 2016 Operating Program as of September 30,

2016.

Table 3: 2016 Operating Program

1 Preventive maintenance costs include staffing resources; staff hired in Q3 2016.

2016 Capital Program 2016 Budget

Spent as of Q3

Q4 Forecast

Planned CCTV Upgrades $6,000,000 $1,935,139 $7,600,000

Parts Replacement (as-needed) $1,200,000 $785,885 $1,200,000

Total $7,200,000.00 $2,721,024 $8,800,000

2016 Operating Program Budget Spent as of

Q3 Q4

Forecast

Demand Maintenance $500,000 $478,000 $650,000

Preventive Maintenance $225,000 $25,000 1 $83,500

Total $725,000.00 $503,000 $733,500

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IMPLICATIONS AND RISKS: �� This report is designed to provide a clear view of the status and progress of the

management and maintenance of TCHC’s CCTV systems, and the development and implementation of a proactive strategy that is aligned with TCHC’s 10-year capital repair plan, and commitments made to improve security and safety.

�� This strategy includes standards and consistency across the portfolio, and leverages resources and technological changes within the industry to effectively and efficiently address tenant safety and security needs.

SIGNATURE: “Sheila Penny”

Sheila Penny Vice-President, Facilities Management STAFF CONTACT:

Sheila Penny, Vice-President, Facilities Management 416-981-6414 [email protected] Boyd Dyer, Director, Smart Buildings & Energy Management 416-981-6125 [email protected]

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Q3-2016 Report on the Participatory Budget (PB) Program Item 2I November 21st, 2016 Resident Services Committee Report: RSC:2016-60




PURPOSE:

To provide the Resident Services Committee with an update on the Participatory Budgeting (PB) Program as of Q3-2016.

RECOMMENDATIONS:

It is recommended that the Resident Services Committee receive this report for information.

BACKGROUND:

TCHC’s Strategic Plan Homeward 2016 and the Shareholder Direction both commit to the importance of tenant leadership and engagement in decision-making. Homeward 2016 identifies tenant-led improvement projects as a focus for the organization. The Shareholder Direction requires TCHC ensure there are systems in place for tenant participation (9.1) and tenant relations (9.2). The participatory budget (PB) process is one of the ways TCHC demonstrates the commitment to this mandate and direction. On a quarterly basis, TCHC reports to the Resident Services Committee with updates on the PB process. The Q3-2016 update is presented in this report. In December 2015, the Board carried a motion for TCHC to suspend the PB process beyond 2016 pending consultations with tenants. The results of that consultation are presented under separate cover.

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KEY HIGHLIGHTS FOR Q3-2016: In order to bring the PB program back to an annual budget and delivery cycle, the 2015 and 2016 programs are being delivered concurrently. The following is a quarterly update on the 2015 and 2016 PB Programs as of September 30, 2016. �� 2015 Program Update: the PB Program budget was $8M and was included in the

approved Capital Program of $175M. The full funding amount of $8M was carried forward for use in 2016. �� 181 (89%) of the 204 projects have been completed. �� All projects are projected to be completed by the end of Q4-2016.

Table 1 provides an overview of project status. Attachment 1 provides the status of each project.

Table 1: 2015 Participatory Budget Program Update as of September 30, 2016

1 Projects may be transferred out of the PB program and/or combined with other projects.

�� 2016 Program Update: the PB Program budget is $5M and is included in the

approved Capital Program of $250M. �� 144 (92%) of the 157 projects have been completed. �� All projects are projected to be completed by the end of Q4-2016.

Table 2 provides an overview of project status. Attachment 2 provides the status of each project.

PB Monitoring Committee

Approved Projects

Cancelled or Other 1

Projects Proceeding

Current Value of Projects

% Complete

< 10% 10%-50%

51%-99% 100%

East 31 4 27 $1,640,689 0 1 1 25

West 43 1 42 $2,235,343 0 2 4 36

Central 47 2 45 $1,704,141 0 2 1 42

Safety 47 2 45 $1,099,513 0 3 3 39

Seniors 45 0 45 $1,291,639 0 4 2 39

Total 213 9 204 $7,971,325 0 12 11 181

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Table 2: 2016 Participatory Budget Program Update as of September 30, 2016

PB Monitoring Committee

Approved Projects

Cancelled or Other 1

Projects Proceeding

Current Value of Projects

% Complete

< 10% 10%-50%

51%-99% 100%

East 28 3 25 $978,620 0 1 1 23

West 34 0 34 $1,211,477 0 0 0 34

Central 47 4 43 $1,163,650 0 6 1 36

Safety 24 3 21 $776,124 0 2 0 19

Seniors 35 1 34 $724,210 0 1 1 32

Total 168 11 157 $4,854,081 0 10 3 144

1 Projects may be transferred out of the PB program and/or combined with other projects. Resident Monitoring Committees: To monitor the delivery of the 2015 and 2016 programs, five resident monitoring committees have been established. The mandate of these five committees is to monitor project progress, identify and problem solve implementation issues with staff, and ensure the original intent of the community is reflected in the implemented project. Detailed scopes of work, pricing and project status are provided. Projects that require additional funding are also submitted to the monitoring committees for review and approval. The committees meet regularly and receive updates on the progress of the PB projects for their respective areas. SIGNATURE: “Sheila Penny”

Sheila Penny Vice-President, Facilities Management ATTACHMENTS:

1. 2015 Participatory Budget projects 2. 2016 Participatory Budget projects

STAFF CONTACT:

Sheila Penny, Vice-President, Facilities Management 416-981-6414 [email protected]

2015 Participatory Budgeting Projects as of September 30, 2016

East Percentage of work completion describes construction progress

only and is not related to project sign-off or invoice payment.

OU Development Name Scope of Work Summary Current % Complete

G Centennial Apts Storm door upgrade 100%

G Finch/Brahms Recreation room upgrade (painting, flooring, kitchen upgrade)

100%

G Leslie/Finch Fencing upgrade 100% G O'Connor Drive

(Parma) Tree pruning (being combined with other planned work)

Cancelled

G Parkwoods/Rayoak Fencing (new and repairs to existing) 100%

G Roywood Drive Common space (garden, BBQ, tables, raised planters, walkway)

100%

G Sheppard/Victoria Pk Exterior signage 100%

G Victoria Pk/Chester Le Retaining walls in front of steps of all units 100%

H 1201 Midland Fencing in backyard 100% H Birchmount/Finch Upgrade and repair asphalt for all walkways 10%

H Kennedy/Dundalk New benches, picnic tables and concrete pads

100%

H Kennedy/Glamorgan Exterior improvements (BBQ pits, picnic tables, benches)

100%

H Markham/Ellesmere Community garden with lockable gate, benches

100%

H Sheppard/Birchmount 2

Back lobby renovation 100%

H Village Apartments Common area and stair painting (to be combined with accessibility work)

Cancelled

I Adanac Apartments Recreation room upgrade 95%

I 410 McCowan Windows replacement (being combined with other planned work)

Cancelled

I Danforth/Midland (10) Recreation room upgrade (table tennis, recumbent exercise bicycle, rowing machine)

100%

I McClain Park Apts Picnic tables and benches 100%

I Woodland Acres (Firvalley)

Picnic tables, garbage cans, new slats on benches, BBQ pit

100%

Y 3190 Kingston Road Playground surface 100%

Y Agnes McPhail 1 Screen door upgrades 100%

Y Agnes McPhail 2 Lobby upgrade (tiles, painting, LED lights, mail-box doors, door handles, furniture)

100%

Q3-2016 Report on the Participatory Budget (PB) Program November 21, 2016 RSC Public Meeting Report: RSC:2016-60

Attachment 1

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Y Birchmount/St.Clair 2 Mail box replacement 100%

Y Flemingdon Park Walkway repair (being combined with other planned work)

Cancelled

Y Kingston/Galloway Painting (hallway) 100%

Y Lawrence/Galloway Exterior improvements (extend rear garden, add shed)

100%

Y Lawrence/Valia New patio doors 100%

Y Morningside Apartments

Lobby upgrade (benches, fish tank, furniture, painting)

100%

Y Morningside/ Coronation

Playground replacement 100%

Y Morningside/Ling Flooring 100% West


C 2350 Finch West Flooring 100%

C Albion/Shendale Lobby upgrade 100%

C Islington/St. Andrew Painting (hallways, unit doors) 100%

C Kipling/Mount Olive Basketball court upgrade 100%

C Queen’s Plate Painting (hallway) 100%

C Scarlett Manor Convert craft room to exercise room (remove kitchen area, add treadmill, stair climber, rowing machine, TV, FOB entry)

100%

C Tandridge Crescent Basketball court upgrade 100%

C West Acres Laundry room upgrades (14 buildings) 100%

C Weston Towers Air conditioning for Recreation Room 100%

D 2265 Jane Street Duct cleaning 100%

D 2585 Jane Street Flooring (common area hallways) 100%

D Edgeley Village (Driftwood Avenue)

Duct cleaning 100%

D Edgeley Village (Driftwood Court)

Duct cleaning 100%

D Edgeley Village (Shoreham)

Duct cleaning 100%

D Finch/Tobermory Flooring (first floor), painting (common area) 100%


Attachment 1

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D Jane/Falstaff Community garden (new fencing, locking system, pathway, tool shed, garden plots)

100%

D Jane/John Best New gazebo, picnic benches, benches 100%

D Jane/Milo Exercise room renovations (FOB access, painting, tiling, water cooler, TV, ceiling fans)

100%

D Jane/Yewtree Sealing windows and balcony doors 100%

D Roding Park Place Painting (balcony railings) 100%

D Trethewey/Tedder (710 Trethewey)

Painting (hallways, doors, stairwells) 100%

D Trethewey/Tedder (720 Trethewey)

Flooring (common area) 10%

E 102 Tyndall Flooring (common area) 95%

E Cooper Mills Townhomes

Replace and/or paint unit doors, unit numbers, paint all rails

97%

E Dundas/Mabelle (5005)

Painting (hallways, doors, lobby, ceilings) 100%

E Humber Boulevard Painting (interior) 100%

E Pelham Park Gardens (35)

Playground surface replacement 100%

E Pelham Park Gardens Painting (stairwells, garbage chute rooms, hallways)

97%

E Springhurst/Dowling Replace building signage with new backlit signage, replace entrance sign along Springhurst Avenue

100%

E Symington Place Fencing 100%

E Symington Place (High-rise)

Flooring (hallways, service rooms, lobby) 100%

E Willowridge/Richview Painting (hallways, doors, walls, ceilings) 100%

F 145 Elmridge Painting (hallways, garbage chute rooms, basement, lobby, front vestibule)

90%

F Champlain Apartments

Painting (hallways, garbage chute rooms, basement, lobby, front and side vestibules)

100%

F Dufferin/Wilson Landscape upgrades (re-leveling all backyard patio stones to eliminate trip hazards)

100%

F Faywood Place Playground upgrade, bench, picnic table 100%

F Lawrence Heights Picnic table, benches, planters 100%

F Neptune Drive Garden box to be reduced to half the size, new benches, new slats for benches, picnic table, planting allowance

100%

F Northacres Apartments

Painting (hallways, doors), bigger apartment numbers on unit doors

100%


Attachment 1

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F Northwood Apartments

Recreation room upgrades (computer lab, renovate stage, upgrade washroom, secure windows with safety latch)

100%

F Overbrook Place Flooring (floors 1 to 4) 20%

F Roselawn/Marlee New flower boxes at entrance, remove bushes, install row of concrete pavers to widen path

100%

F The Shermount Flooring (Condominium Board did not approve the project)

Cancelled

Central


J 1 Church Furniture, entertainment and fitness equipment

100%

J 140 The Esplanade Planting beds, picnic tables on roof 100%

J 1400 Bathurst Painting (common areas, doors, laundry room, ceilings)

100%

J 15 Scadding Painting (wrought fence at two levels of parking garage)

100%

J 15 Scadding (Princess)

Repair and add new timbers to existing patio retaining walls and garden perimeters

100%

J 176 The Esplanade Painting (hallway, lobby, common area, townhouse doors)

100%

J 176 The Esplanade (Frederick)

New screen doors (front and back of all townhouse units)

100%

J 21 St. Joseph New mailboxes 100%

J 22 McCaul Painting (walls, doors, service doors) 100%

J 25 Bishop Tutu Recreation room and kitchen upgrades (furniture, equipment, flooring, painting, lighting, blinds, door)

100%

J 25 Elm Replace rooftop awnings, upgrade rooftop lighting, replace broken patio stones, repaint benches and stools

100%

J 470 Melita Landscaping around building perimeter (raised garden beds)

100%

J 55 The Esplanade Duct cleaning 100%

J 670 Queens Quay Garden edging 25%


Attachment 1

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J Bathurst/Adelaide Bulletin board and bench in lobby 100%

J Bathurst/Eglinton Benches and railing 25%

J Brunswick/Howland/ Albany

Eavestrough replacement 100%

J Chestnut/Elizabeth Garden 100%

J Crombie Park Replace townhouse doorbells 100%

J Frankel/Lambert TH BBQs and concrete pads in courtyard 100%

J Huron/Madison Garden improvements to common space backyards (raised garden beds and tree trimming)

100%

J Larch Street Garbage enclosure upgrade, fencing 100%

J Senator Croll Apts Air conditioning in laundry room 100%

K 123 Sackville New front doors, mailboxes and signage for 440 to 450B Queen Street

100%

K 250 Davenport Painting (hallways, doors, walls, ceilings, garbage chute rooms) (being completed as part of redevelopment)

Cancelled

K 291 George Picnic tables 100%

K Bleecker Street (325) Repaint surface and lines, re-strengthen basketball nets, paint benches, resurface playground, walkway repairs surround playground and basketball court

100%

K Bleecker Street (375) New awning, park access hut refurbishment, concrete planters, LED lighting bike racks, paint existing metal benches

100%

K Church/Granby Flooring (hallway) (building being transferred to City)

Cancelled

K Moss Park Painting (hallways, walls, ceilings, unit doors, service and exit doors), lighting upgrades

100%

K Wellesley/Jarvis Pl Painting (hallways) 100%

L 11 Newbold Bench, tile replacement, message board and suggestion box, painting

100%

L 28 Broadway Benches 100%

L 133 Broadway Painting (hallways, walls, ceilings, doors) 100%

L 333 Kingston Road Storage shed 100%

L 50 Matilda Recreation room upgrade (painting. TV, tables, chairs, storage space)

100%


Attachment 1

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L 520 Kingston Road Painting (hallway) 100%

L 59 Edgewood Painting (balconies, railings) 100%

L Cavell/Harcourt Garbage bin enclosure, painting (lobby, hallways)

100%

L Coxwell Stables Painting (laundry room stucco, and townhouse stucco, window frames)

100%

L Eastview Park Painting (common areas, hallways, stairwells, unit doors, exit doors, elevator doors)

100%

L Greenwood Park Locker room upgrade (individual doors within locker room, new locks)

100%

L William Clarkin Mews Porcelain tiles 70%

M 1 Oak Painting (common areas) 100%

M 246 Sackville Tables 100%

M Regent Park North Benches at each building 100%

X Dan Leckie Fitness equipment for bike room, games room (treadmill, stationary bike, elliptical, rowing machine)

100%

Safety


A Broadview Manor Fencing 100%

A Cliffwood Manor FOB access 100%

A Collegeview Apts FOB access 95%

A Edna Dixon Apts Panic bar 100%

A Kinsmen Manor FOB access 100%

A Scarborough Acres FOB access, intercom 100%

A Woodbine Acres Fencing 100%

B Louise Towers Doors and FOB access 100%

B Woods Manor Intercom 90%

C Dixington Crescent FOB access 100%

D Edgeley (Building) FOB/intercom 100%

E Dufferin/Gwynne Intercom 100%

E Dunn Avenue Door upgrade 100%


Attachment 1

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E Jane/Woolner Lighting 100%

G Allenbury Gardens FOB access 100%

G O'Connor Drive FOB access 100%

G Willowdale Intercom 100%

I Gilder Drive FOB/Doors (being combined with other planned work)

Cancelled

I McCowan Road FOB, doors 100%

J Crombie Park Fencing 30%

J Hydro Block Level sidewalk 25%

J Pendrith Park FOB access 100%

J Simcoe/St. Patrick Intercom 100%

J South St. James Town Lighting 100%

J Wales/Casmir Step repair 100%

K Carlton/Jarvis Intercom 100%

K Dan Harrison Complex Fencing 90%

K Dan Harrison Complex Lighting 100%

K Moss Park Intercom 100%

K Moss Park Intercom 100%

K Pembroke Mews FOB access 100%

K Riverdale Acres Fencing 100%

K Sherbourne/Shuter Door lock replacement 100%

L Danforth Avenue Lighting 100%

L Elmer Avenue FOB access 100%

L Newbold Avenue Floor repair in stairs 100%

M Gerrard/River FOB access 100%

W West Mall Lighting 100%

W Weston/Bellevue Door replacement 100%

W York Square Windows in doors 100%

X Jarvis Street Door upgrade 100%

X Mutual Street FOB, fence, lighting 25%

X Mutual Street Lighting, fencing 100%

X Wood Street FOB access, gates 100%

Y Markham/Eglinton Intercom 100%

Y Mornelle Court Lighting 100%

Y West Hill Apartments Door upgrade (be combined with other planned work)

Cancelled


Attachment 1

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Seniors


A 252 Sackville Bingo machine 100%

A 585 King Street Furniture 100%

A 717 Broadview Flooring (common room) 100%

A Beaches Lion Duct cleaning 100%

A Blair Court Duct cleaning 100%

A Brimley Acres Walkway, driveway 100%

A Cedarbrae Manor Common room upgrade (fitness equipment, blinds)

100%

A Donvale Manor Canopy 30%

A Frances Beavis Manor Painting, ceiling tiles 100%

A Glen Stewart Acres Recreation room upgrade (fitness equipment, furniture)

100%

A Glenyan Manor Flooring (lobby) 100%

A Greenwood Towers Replace doors 100%

A Gus Harris Place Fitness equipment, furniture 100%

A Hanson House Painting (common areas) 100%

A Janet Magee Manor Flooring 30%

A May Birchard Apts Exterior benches 100%

A Montgomery Place Duct cleaning 100%

A Neilson Hall Apts Furniture 100%

A St. Georges Manor Furniture, fitness equipment 100%

A Sunrise Towers Fitness equipment, blinds 100%

A Tam O'Shanter Apts Blinds 100%

A The Overlea Landscaping 100%

A William Dennison Apts Screen replacement (windows, doors) 100%

A Winchester Square Recreation room upgrade (fitness equipment, furniture)

100%

A McMurrich Place Paint all Hallways 80%

A Byng Towers Exterior Upgrades 70%

B Alexandra Park Apts Bike racks 100%

B Bathurst Place Duct cleaning 100%

B Beecroft Manor Duct cleaning 100%

B Beverly Manor Flooring 20%


Attachment 1

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B Edgeley Apartments Library room upgrade (built-in shelves, paint, remove carpet)

100%

B Edwards Manor Exterior upgrades (bike racks, benches, picnic tables, BBQs)

100%

B Griggs Manor 2 Painting, furniture, fitness equipment 100%

B Islington Manor Construction, furniture, blinds 100%

B Kensington Manor Duct cleaning 100%

B King High Acres Landscaping 100%

B Lerette Manor Blinds, furniture 100%

B Marjory Carton Apts Landscaping 100%

B Outlook Manor Painting (laundry room) 100%

B Saranac Apts Blinds, furniture, fitness equipment 100%

B Sheppard Place Furniture 100%

B Silverthorn Place Flooring, furniture, fitness equipment 100%

B Springhurst Manor Painting (common room) 100%

B The Kempford Exterior furniture 100%

B West Don Apartments Canopy 30%


Attachment 1

2016 Participatory Budgeting Projects as of September 30, 2016

East Percentage of work completion describes construction progress

only and is not related to project sign-off or invoice payment.


G Agnes McPhail 1 Playground upgrade 100%

G Allenbury Gardens Tree pruning 100%

G Finch/Brahms Laundry room upgrade (being combined with other planned work)

Cancelled

G Flemington Park Underground garage ramp repairs 100%

G O’Connor (High-rise) Recreation room upgrade 100%

G O’Connor Drive (TH) Door painting 100%

G Parkwoods/Rayoak Flooring (common area) 20%

G Sheppard/Victoria Pk Exterior fencing 100%

G Victoria Pk/Chester Le Exterior upgrade 100%

G Willowdale Avenue Entryway upgrade (flooring tiles) 100%

H Birchmount/Eglinton Recreation room upgrade 100%

H Finch/Birchmount Duct cleaning 100%

H Kennedy/Dundalk Recreation room upgrade 100%

H Kennedy/Glamorgan Exterior upgrade 100%

H Lawrence/Galloway Interior upgrade 100%

H Lawrence/Valia Storm doors 100%

H Markham/Ellesmere Lobby upgrade 85%

H Morningside/Ling Exterior upgrade 100%


Exterior upgrade 100%


Exterior upgrade 100%

H Village Apartments Recreation room upgrade 100%

H West Hill Apartments Benches at each floor 100%

I 3190 Kingston Road Common space upgrade 100%

I Danforth/Midland (30) Recreation room upgrade 100%

I Danforth/Midland (40) Laundry room upgrade(being combined with other planned work)

Cancelled

I Gilder Drive Painting (being combined with other planned work)

Cancelled


Attachment 2

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I Teesdale/Pharmacy (30)

Lobby upgrade 100%

I Teesdale/Pharmacy (40)

Chute rooms tiles 100%

West


C 2350 Finch West Stairway upgrades (painting, floors, walls, ceilings, doors)

100%

C Albion/Shendale Landscape upgrade (repaving asphalt walkways, shrubs, planters, flowers)

100%

C Queen’s Plate Common room upgrade (painting, flooring, blinds)

100%

C Rowntree Manor Duct cleaning 100%

C Tandridge Crescent 1 and 2

Benches around playground, basketball court

100%

C West Acres Garden 100%

C Weston Towers Painting (hallways, doors, ceiling, garbage chute rooms)

100%

D 2585 Jane Basketball court upgrades, soccer field, benches

100%

D Edgeley Village (Driftwood Avenue)

Playground, benches 100%

D Edgeley Village (Driftwood Court)

Walkway to school 100%

D Finch/Tobermory Fitness equipment 100%

D Roding Park Place Re-level the walkway in front of the building, re-pave and no parking signage

100%

D Trimbee Court Painting (hallways, unit doors, lobby entrance)

100%

E 102 Tyndall Laundry room upgrade 100%

E Cooper Mills Townhouses

Landscaping upgrades, new plants 100%

E Dufferin/Gwynne Fencing on Gwynne Avenue 100%

E Dundas/Gooch Painting (hallways and basement) 100%

E Dunn Avenue Replace asphalt at turnaround at front of building

100%

E Laxton Avenue Flooring 100%


Attachment 2

of 7


E Quebec/High Park New air conditioning units for breakfast and recreation rooms

100%

E Springhurst/Dowling Replace retaining wall at back of property 100%

E Symington Place (Low-rise)

Landscaping and tree shrub trimming 100%

F 165 Elm Ridge Benches for lobby 100%

F Champlain Apartments Stairwells upgrade (painting of walls, floors/boards, refinish ledges on windows)

100%

F Dufferin/Wilson Repair of pot holes at rear lane 100%

F Faywood Place Painting (hallways) 100%

F Lawrence Heights Painting 100% F Neptune Drive Water park upgrade 100%

F Northacres Apartments Benches, picnic tables 100%

F Northwood Apartments Picnic tables, senior-friendly benches with arms, trim trees

100%

F Overbrook Place Senior-friendly exercise equipment 100%

F Roselawn/Marlee Lobby upgrade (painting, lighting) 100%

F The Shermount Interior painting within each unit 100%

W Lightwood/Sanagan Exterior lighting upgrade 100%

Central

OU Development Name Scope of Work Summary

Current % Complete

J 1 Church Exterior upgrades, storm doors 100%

J 1400 Bathurst Bench 100%

J 15 Scadding Exterior upgrades 100%

J 15 Scadding (Princess) Bike racks 100%

J 176 The Esplanade (Frederick)

Exterior upgrades 100%

J 25 Elm Recreation room equipment 100%

J 470 Melita Planters, retaining wall 100%

J 679 Queens Quay W Recreation room upgrade (tables, chairs) 100%

J Crombie Park Painting (common area) 100%

J Frankel/Lambert TH Bike racks 100%

J Pendrith Park Exterior upgrade 100%

J Senator Croll Apts Interior upgrades 100%


Attachment 2

of 7


K 123 Sackville, Trefann Court

New front doors, mail boxes, signage 100%

K 291 George Stackable chair 100%

K 95 Wood Recreation room upgrade (TV, sound system, air conditioning, fans, tables, kitchen sink and counter)

100%

K Dan Harrison Complex (Townhouses)

Exterior upgrades (resurface playground, planters, lighting, fence, dog park)

100%

K Dan Harrison Complex TV or projector, DVD player 100%

K Moss Park (275) Exterior upgrades (bike racks, fencing, FOB access)

100%

K Moss Park (285) Hallway lights (being combined with other planned work)

Cancelled

K Pembroke Mews Paint exterior stairwells, repair concrete, lighting

100%

L 111 Stephenson Courtyard repairs (being combined with other planned work)

Cancelled

L 133 Broadway Benches, hedges, fencing 100%

L 59 Edgewood Painting (common areas, walls, ceilings) 100%

L 98 Elmer Painting (hallways, railings, doors, ceilings+ 100%

L Cavell/Harcourt Upgrade mailboxes, replace fencing 100%

L Coxwell Stables Laundry room upgrade 100%

L Eastview Park Vegetable garden, planter boxes 100%

M 1 Oak New exterior door 100%

M 220 Oak Raise lawn with concrete retaining wall, benches

100%

M Regent Park North Repaving asphalt, repair interlock 100%

X 25 Mutual Tenant Association room upgrade (chairs, tables, blinds, sliding door, TV)

100%

X 250 Davenport Laundry room upgrade (painting, pipes, bathroom) (being completed as part of redevelopment)

Cancelled

X 261 Jarvis Recreation room upgrade (painting, chairs, tables, blinds, couch, TV)

100%

X Bleecker Street (325) Gate for garbage room 100%

X Bleecker Street (375) Gate for garbage room 100%


Attachment 2

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X Church/Granby Interior upgrades, equipment for gym room and common room (building being transferred to City)

Cancelled

J 55 The Esplanade Hallway painting 100%

K Moss Park (295 Shuter) New tables (4) and stackable chairs (24) 100%

L 50 Matilda Additional community and storage area 40%

J Simcoe/St. Patrick Chairs and tables for Recreation Room 100%

K 200 Wellesley Outdoor upgrades, benches, playground, bike racks and BBQ.

20%

L 520 Kingston Flooring 20%

J Hydro Block Metal fencing repairs 70%

K 501 Adelaide TV 100%

L Blake St Recreation Room upgrade, floor, paint, lighting 20%

J Blake Towers Screen door replacement 10%

L Coatsworth (33) Replacement of lighting in hallways & lobby with LED lights 10%

Safety


A Greenwood Towers Intercom 100%

B Beverley Manor FOB access on Queen and Beverley 100%

C Dixington Crescent Intercom 100%

D Downsview Acres FOB access on west side 100%

D Jane Street Tree pruning 100%

E Cambell/Antler Lighting 100%

E Pelham Park Gardens Lighting 100%

G Centennial Apartments Lighting 100%

G Roywood Drive FOB access 100%

H Empringham Mews New exterior lighting throughout complex 20%

H Finch/Birchmount Lighting 100%

J 21 St. Joseph FOB gate to courtyard (being combined with other planned work)

Cancelled

J South St. James Town Tree trimming 100%


Attachment 2

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K Jarvis/Wellesley FOB (community room, kitchen, washroom, hobby room)

100%

K Shuter/Sherbourne Exterior Lighting / Fencing 30%

L 29 Louvain Lighting 100%

L Jones/Curzon Lighting 100%

W Dundas/Mabelle Replace exterior doors (being combined with other planned work)

Cancelled

W Dundas/Mabelle Intercom 100%

W Willowridge/Richview Replace exterior doors (being combined with other planned w

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