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Jack SantosTwitter: @CIOanalyst

Reshaping IT

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Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day.

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Nontechnical Skills Are Important, Maybe More Important Than Technical Skills

Mostly Organiza-tional Skills but Partly Technical

Skills, 59%

Technical Skills and Organiza-

tional Skills Equally, 21%

Organizational Skills, 19%

Mostly Technical Skills but Partly Organizational

Skills, 1%

Source: Gartner Research Circle "Professional Effectiveness" Survey (March 2013)

Why do projects fail? No one chose “technical skills as the sole cause of IT projects failing.

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What Is Professional Effectiveness?

It Is More Than Just About Employee Development or Individual Contribution

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An Opportunity to Reshape Yourself, Your Staff, and IT

• Understand the impact of trends upon the future of IT and IT professionals:

- How IT careers are evolving

- Address organizational and individual mindsets, beliefs, and actions that impact their future

• Practice cross-competency effectiveness

• Hone your non-technical skills:

- Business acumen, communication, and influence

- Developing buy-in

- Collaboration and innovation

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Top 3 Focus Areas for Improvement

1. Collaboration and Sharing

2. Engaging Business Peers

3. Innovation and Creativity

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Individualization

The Power of The Individual

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Case Study

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The hypothetical Market Basket board conversation

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Pluses:Profitability – Up

Reputation – High

Customer Loyalty – High

Employee Loyalty & Retention - High

Minuses:Margins - Low

Market Share Growth – Low

Working Capital Investment - Low

Use of Technology – Low

Threats/Opportunities:Not ready for New Entrants. Not an attractive acquisition/sale target.

Recommendation:Increase marketing $ - grow share

Invest working capital into new store expansion

Invest in technology – inventory management, digital marketing

Improve margins, Increase profits

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Step 1: Hire a New CEO

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Meanwhile, at the board…

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Pay/Comp

Working Conditions

Ethical Concerns

They want to save their Boss!

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Is Social Media the New Union?

Two Choices:

• This too shall pass

• There is something fundamentally different going on here about - the employee-employer relationship

- worker motivations

- communication

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If this is happening with grocery store workers…

What does it mean for IT professionals?

To BYOD

To careers

To Mobile Device Management

To policies and standards

To Work/Life balance ?

To how managers manage?

To how employees contribute?

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Where Did You Come From, Where Are You Now and Where Do You Want to Be?

BuildPlan/Manage RunA

rchi

tect

s, P

lann

ers,

P

rocu

rem

ent,

IT

Fin

ance

Fut

ure

(10

Yea

rs)

C

urre

nt

To B

usin

ess

Uni

ts

To Third-parties

Captive Developers and

Programming Support

CaptiveIT&O,

Help Desk

To Third-parties, C

loud

Tim

e

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"Classic IT" Is Redefined

• IT is increasingly not done by IT …- IT decisions made outside the IT organization.

- Application development outside the IT organization.

- Own technical support and maintenance by business areas.

- Each seen to increase innovation.

• IT is becoming a business skill.

• Surgical outsourcing and ecosystem of players.

• Remote work and mobile drives technology needs.

• Customer experience rules.

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Top 3 Focus Areas for Improvement

1. Collaboration and Sharing

2. Engaging Business Peers

3. Innovation and Creativity

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Individualization

The Power of The Individual

Frameworks to think about…

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The 7S Framework 2.0

• Strategy

• Structure 

• Systems

• Shared Values

• Skills

• Style

• Staff

• Serendipity

• Swarming 

• Spontaneity

• Simulation

• Social

• Stimulation

• Skillfulness

McKinsey Circa 1980s: Today:

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SCARF

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David Rock: “Your Brain at Work”

From: http://www.psychologyafrica.com/2013/05/when-leaders-use-their-brain/

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Bottom Line?

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1. How you hire: Soft skills vs. technical skills

2. How employees do their job

3. How you engage your employees

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Redefining "Marketing IT" From Telling to EngagementMike Rollings (G00228616)

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Mastering Influence and CommunicationsMike Rollings (G00211567)

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