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Small-cell solutions for large enterprises and venues: improving the indoor user experience © Analysys Mason Limited 2016 RESEARCH STRATEGY REPORT analysysmason.com SMALL-CELL SOLUTIONS FOR LARGE ENTERPRISES AND VENUES: IMPROVING THE INDOOR USER EXPERIENCE CHRIS NICOLL

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Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016

RESEARCH STRATEGY REPORT

analysysmason.com

SMALL-CELL SOLUTIONS FOR LARGE ENTERPRISES AND

VENUES: IMPROVING THE INDOOR USER EXPERIENCE

CHRIS NICOLL

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016

KEY QUESTIONS ANSWERED IN THIS REPORT WHO SHOULD READ THIS REPORT

VENDOR SOLUTION CASE STUDIES

2

1 See Analysys Mason’s Wireless network data traffic forecasts: trends and analysis 2015–2020.

Available at www.analysysmason.com/wireless-network-traffic-Jan2016-RDTN0.

This report analyses small-cell solutions for large-scale indoor

venues. These solutions address coverage and capacity

requirements, and support local services and monetisation

opportunities.

The report also provides recommendations for small-cell network

equipment vendors. It is based on several sources:

Analysys Mason’s internal research including our small-cell

forecasts1 and our analysis of consumer smartphone usage

interviews with stakeholders in the small-cell market including

representatives from Ericsson, Huawei, Nokia and SpiderCloud.

About this report

What are the key features of a large indoor/venue small cell solution?

What are the challenges for these installations?

What are the components of large-scale indoor small-cell solutions, how

are these components connected together into a system and how are

they managed?

What other features or services can be supported by indoor small-cell

solutions?

Executives in vendors’ CTO and marketing offices, because this report

provides a competitive review of key solutions for the large

building/venue market, which is expected to grow significantly in the next

3 years.

Third-party small-cell providers and public infrastructure owners, because

the report looks at the requirements and challenges, which may provide

a competitive differentiator to companies that can target these areas.

Executives in operators’ CTO offices who are responsible for network

technology and solution evaluation because this report provides a

comparison of leading solutions as well as an assessment of the

strengths and weaknesses of these solutions.

Ericsson Radio Dot System

Huawei LampSite

Nokia Networks Flexi Zone

SpiderCloud Wireless

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016

CONTENTS CONTENTS

EXECUTIVE SUMMARY

INDOOR SMALL-CELL REQUIREMENTS

INDOOR SMALL-CELL CHALLENGES

VENDOR SOLUTIONS

ABOUT THE AUTHOR AND ANALYSYS MASON

3

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016

Figure 1: Indoor small-cell solution considerations

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Small cells have made significant advances in terms of

scalability and manageability, but indoor coverage still poses

problems regarding scalability, macrocell feature parity and

ease of deployment and operation.

Indoor small cells have come a long way since the early femtocell

‘all-in-one’ designs. Initial large-scale deployments had

interference and manageability problems, and overall offered poor

service quality for users. New solutions deliver increased

intelligence to automatically manage small-cell and macrocell

interference, monitor service levels and provide centralised

management options that can support up to 100 000 users.

The systems identified in this report represent different

architecture – including distributed full-scale systems and

centralised baseband deployments with distributed active

antennas – but all minimise installation and operation costs,

provide scalable and upgradable service options, and support

additional services such as IPsec or applications for location-

based services (LBS).

Small-cell suppliers continue to find it difficult to communicate the

specific benefits of their particular solutions rather than just the

differences in the solution architecture. Some of these solutions

still need to mature in the areas of macro feature parity

particularly multi-band LTE-A carrier aggregation and multi-

spectrum support.

Executive summary

Source: Analysys Mason

Indoor

small cells

Coverage

and capacity

Manageability

Upgradability

Local

application

support

Performance

and

scalability

Installation

and

operation

cost

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016

Figure 2: Cellular data usage, average per person per game, top-five NFL team stadiums,

2015

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Consumers are increasingly aware of the quality of their mobile

services indoors. Poor service makes them unhappy with venue

owners and mobile operators.

Users are quickly migrating to 4G devices that are consuming

increasing volumes of data. With these devices comes a higher

level of expectation regarding service quality, as well as generally

higher satisfaction scores that mobile operators do not want to

diminish.

Outdoor networks are having difficulty providing indoor coverage

making indoor solutions for large buildings and venues almost

mandatory. ‘Outside–in’ signal loss can be up to 7dB for a glass

‘wall’, up to 10dB for brick or 12dB for concrete walls. Metal wall

framing may cause a loss of up to 10dB, while concrete floors can

result in losses up to 30dB. GPS timing for indoor networks can

also be affected.

Indoor solutions also have technical issues to overcome: indoor

solutions do not always support the same spectrum bands as

macrocell networks and they require interference management

and call handling procedures to prevent user signals from ‘ping

ponging’ between the small cells and the macrocells.

Support for Wi-Fi is also a problem because Wi-Fi users tend to

consume nearly as much data as cellular users in large venues

such as stadiums and even more in retail locations.

Owners of large venues and mobile operators face challenges in

providing the best indoor user experience for voice and data services

Source: AT&T, Analysys Mason

Wembley Stadium

NFL Match

November 2015

416GB

Sunlife Stadium

Miami Dolphins

1400GB

AT&T Stadium

Dallas Cowboys

1257GB

MB Superdome

New Orleans Saints

895GB

Levi Stadium

SF 49ers

1054GB

Qualcomm Stadium

SD Chargers

1085GB

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016

Huawei LampSite

Nokia Flexi Zone

SpiderCloud and Cisco

Ericsson Dot

Ericsson Digital Unit

Huawei BBU

Nokia Flexi Zone Controller

SpiderCloud Service Node

Ethernet switch

Huawei rHUB

pRRU

Figure 3: Elements of indoor small-cell solutions by vendor

6

Solutions vary in terms of capacity, spectrum support,

management features, and macrocell network integration and

co-ordination, which complicates the decision-making process

for venue operators.

Early small cells were intended to address home and small-area

requirements while current systems can support the needs of over

70 000 attendees in the largest sports or event venues.

If the needs of a large number of users are to be met,

deployments of small cells must balance capacity, coverage and

performance requirements and stakeholders must ensure proper

use of Wi-Fi and macrocell integration techniques where needed.

The addition of mobile-edge computing capabilities enables small

cells to support LBS.

Indoor small-cell solutions for large buildings and venues are

challenged to meet complex interference mitigation and control

requirements, simplified installation and operations needs, as well

as scalability and technology upgrade compatibility.

This report looks at four solutions for large enterprise sites, retail

shopping malls and sports/events venues.

Small-cell solutions are evolving to meet the requirements of different

venues but gaps still remain

Source: Analysys Mason

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016 7

Recommendations and key implications

1 Vendors should make sure that the features and performance of small-cell solutions match those of the

macrocell network if they are to meet users’ service expectations.

Users expect their devices to perform consistently when on a cellular connection and have high levels of

satisfaction when indoor/venue performance meets or exceeds their expectations. In order to meet expectations,

vendors need to provide upgradable solutions with features that can match those of the macrocell network, such

as LTE-A carrier aggregation.

2 Indoor small-cell solutions vary in terms of architecture, but feature support, manageability, scalability and

upgradability should drive vendor marketing and sales efforts.

Marketing can devolve into technical battles over architecture differences rather than feature/function/benefit

discussions that focus on actual market needs. As small cells become more complicated with various active

antenna configurations and feature support (MIMO, LTE-A, CoMP), clear messages about competitive

differentiation based on performance, scalability and particularly cost will drive market success.

3 Indoor solutions are likely to be the stepping stone to early 5G, so vendors should consider developing small

cells that support multi-user MIMO (MU-MIMO) and higher-band spectrum.

Even where per-person traffic figures are low, heavy users require high-bandwidth solutions and will drive usage.

We also expect that as venues add more LBS to their user experience packages, data usage will significantly

increase and this will require more-scalable and higher-performing systems.

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016

CONTENTS CONTENTS

EXECUTIVE SUMMARY

INDOOR SMALL-CELL REQUIREMENTS

INDOOR SMALL-CELL CHALLENGES

VENDOR SOLUTIONS

ABOUT THE AUTHOR AND ANALYSYS MASON

22

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016 23

About the author

Chris Nicoll (Principal Analyst) leads Analysys Mason’s Next-Generation Wireless Networks research programme. He specialises in new and

emerging wireless technologies including C-/V-RAN, edge and RAN virtualisation, small cells and HetNet, wireless fronthaul and backhaul, LTE-A

Pro and the technologies being developed for 5G. Chris has more than 30 years of expertise as a leader in defining telecoms strategy. Prior to

joining Analysys Mason, Chris held Principal Analyst positions at ACG Research and Nicoll Consulting, where he developed marketing strategy

and positioning for leading telecoms operators. At Yankee Group, Chris was a member of the Yankee Group Research Council and provided

thought leadership to the research organisation.

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016 24

About Analysys Mason

Knowing what’s going on is one thing. Understanding how to take advantage of events is quite another. Our ability to understand the

complex workings of telecoms, media and technology (TMT) industries and draw practical conclusions, based on the specialist

knowledge of our people, is what sets Analysys Mason apart. We deliver our key services via two channels: consulting and research.

Consulting

Our focus is exclusively on TMT.

We support multi-billion dollar investments,

advise clients on regulatory matters,

provide spectrum valuation and auction

support, and advise on operational

performance, business planning

and strategy.

We have developed rigorous

methodologies that deliver tangible

results for clients around the world.

For more information, please visit

www.analysysmason.com/consulting

Research

We analyse, track and forecast the different

services accessed by consumers and

enterprises, as well as the software,

infrastructure and technology

delivering those services.

Research clients benefit from

regular and timely intelligence

in addition to direct access to

our team of expert analysts.

Our dedicated Custom Research

team undertakes specialised

and bespoke projects for clients.

For more information, please visit

www.analysysmason.com/research

24

Consumer and SME services

Digital economy

Regional markets

Network technologies

Telecoms software

Strategy and planning

Transaction support

Performance improvement

Regulation and policy

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016 25

Research from Analysys Mason

We provide dedicated coverage of developments in the telecoms, media and technology (TMT) sectors, through a

range of research programmes that focus on different services and regions of the world.

To find out more, please visit www.analysysmason.com/research

25

PROGRAMMES

Service Assurance

Customer Experience Management

Customer Care

Revenue Management

Analytics

Network Orchestration

Software-Controlled Networking

Service Delivery Platforms

Service Fulfilment

Telecoms Software Market Shares

Telecoms Software Forecasts

PROGRAMMES

Digital Economy Strategies

Digital Economy Platforms

Future Comms and Media

IoT and M2M Solutions

PROGRAMMES

Mobile Services

Mobile Devices

Fixed Broadband and Multi-Play

SME Strategies

PROGRAMMES

Fixed Networks

Wireless Networks

Spectrum

Consumer and SME services

Digital economy

Regional markets

Telecoms software

Network technologies

PROGRAMMES

Global Telecoms Forecasts

Asia–Pacific

The Middle East and Africa

European Country Reports

European Core Forecasts

European Telecoms Market Matrix

Research portfolio

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016 26

Consulting from Analysys Mason

For 30 years, our consultants have been bringing the benefits of applied intelligence to enable clients around the

world to make the most of their opportunities.

To find out more, please visit www.analysysmason.com/consulting

26

Consulting portfolio

Strategy and planning

Transaction support

EXPERTISE

Commercial due diligence

Regulatory due diligence

Technical due diligence

Regulation

EXPERTISE

Policy development and response

Margin squeeze tests

Analysing regulatory accounts

Expert legal support

Media regulation

Postal sector costing, pricing and regulation

Regulatory economic costing

Net cost of universal service

Performance improvement

EXPERTISE

Market research

Market analysis

Business strategy and planning

Market sizing and forecasting

Benchmarking and best practice

National and regional broadband strategy and implementation

EXPERTISE

Performance analysis

Technology optimisation

Commercial excellence

Transformation services

EXPERTISE

Radio spectrum auction support

Radio spectrum management

Spectrum policy and auction support

Small-cell solutions for large enterprises and venues: improving the indoor user experience

© Analysys Mason Limited 2016

PUBLISHED BY ANALYSYS MASON LIMITED IN FEBRUARY 2016

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Tel: +44 (0)20 7395 9000 • Email: [email protected] • www.analysysmason.com/research • Registered in England No. 5177472

© Analysys Mason Limited 2016. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means – electronic,

mechanical, photocopying, recording or otherwise – without the prior written permission of the publisher.

Figures and projections contained in this report are based on publicly available information only and are produced by the Research Division of Analysys Mason Limited independently of any

client-specific work within Analysys Mason Limited. The opinions expressed are those of the stated authors only.

Analysys Mason Limited recognises that many terms appearing in this report are proprietary; all such trademarks are acknowledged and every effort has been made to indicate them by the

normal UK publishing practice of capitalisation. However, the presence of a term, in whatever form, does not affect its legal status as a trademark.

Analysys Mason Limited maintains that all reasonable care and skill have been used in the compilation of this publication. However, Analysys Mason Limited shall not be under any liability for

loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the use of this publication by the customer, his servants, agents or any third party.