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SMU-TCS iCity Lab

Research Introduction Oct 2013

SMU-TCS iCity Lab

TCS’ Initial Big Idea To build a cloud based services platform for intelligent cities of the future

SMU-TCS iCity Lab

SMU-TCS iCity Lab Combining the strengths of Asianized solutions

Intelligent Solutions

Innovation labs

Consulting Expertise

Development Expertise

Domain Expertise

Real time Analytics

Academic Research

Training & Skill development

Presenter

Presentation Notes

So why Singapore? The reason we chose Singapore is because with its own challenges in resources it has proved to be a smart and intelligent city to live and its Asian – with multicultural environment, its advanced in technology, planning and execution, there is a lot to learn from singapore and also help itself in its own journey to the next level. Singapore is also a benchmark for several other cities across the globe.

SMU-TCS iCity Lab

SMU-TCS iCity Lab Our Journey

Ideated in May’11

Inaugurated in Aug’11

First Idea Nov’11 First Project – Mar’12

SMU-TCS iCity Lab

iCity Lab Perspective – focus on People and Interactions

Infrastructure Approach

SMU-TCS iCity Approach

People (Knowledge)

INTELLIGENT INTERACTIONS

©Copyrights : SMU-TCS iCity Laboratory Singapore

Presenter

Presentation Notes

Smart city, does making the city infrastructure smart translate to smart city? We do not think that this is so. There is a white space between the city resident and the city infrastructure/ services. More investment has to be made to fill this whitespace with Intelligent interaction with the city and its government. This is not another technology solution. It is our way of defining a means to enable a resident to be effective in a city. In this presentation, we are proposing that for China unique development, we should start to pay attention to use China traditional values to enable this interaction to creating the Intelligent people. We believe that this is one of a few ways that can help China in it rapid urbanization journey.

SMU-TCS iCity Lab

Global Megatrends

Consumerism

Mobile Devices

Internet Big Data

Cloud

Sustainability

Healthcare Smart Technologies Internet of Things

Green

Energy

Life Style

Social Media

SMU-TCS iCity Lab

Balance Act for Sustainable Growth

ECONOMY

POPULATION

Education Mobility Talent/ Labor Competitiveness

Social Healthcare Formal Education Safety/ Resilience

Land Housing Commercial Public

Transportation Energy Water

Efficiencies & Performance Integration & Monitoring Planning and Governing Insight & Foresight Governance

GOVERNMENT/ PUBLIC RESOURCES

Economy Transformation Competitive Advantage:

Knowledge, Innovation, Efficiencies

Employment

Infrastructure Basic Amenities Risk Management Security Social Order

Voice Of the PEOPLE Demand Accountability Knowledge, Information & Connectivity

©Copyrights : SMU-TCS iCity Laboratories Singapore

Example

Example

Example

SMU-TCS iCity Lab

Publications

Building Future Intelligent Cities For People, Teo, C.S , published Sep 2012, for the China 2nd Smart City Summit, Ningbo, China

Intelligent Cities – A City Process Management Approach, Teo,C.S., Wu,A., Bhandarkar, H., Chaudhuri, N,R., Venkatachari,S,R.

Modeling Citizen-centric Services in Smart Cities Purao, S., Teo, C., and Wu, A. Proceedings of the 32nd International Conference on Conceptual Modelling, 2013 11-13 November, 2013, Hong Kong

Towards values-inspired design: The case of citizen-centric services Purao, S., Teo, C., and Wu, A. Proceedings of the International Conference on Information Systems, 2013 15-18 December, 2013, Hong Kong

Concept Paper Whitepaper Academic Paper Academic Paper

SMU-TCS iCity Lab

Thought Leadership Events

…… Singapore June-2013

Singapore Aug-2013

CSS 5th Chinasourcing Summit • A premium IT annual event in

China organized by Ministry of Industry and Information Technology of PRC, with 800 attendees from government and industry.

• Presented on Future Cities Challenges and Opportunities.

China 3 Jul-2013

Workshop in iCity Lab with IDA • New Deputy Director of

the Singapore Infocomm Development Authority visited us and discussed with iCity team on Data Analytics in a city context Data Privacy issues in Singapore.

Workshop in iCity Lab with IDA • Asian-based Congress on Citizen &

Environment Safety and Security (ACCESS) is a platform for academia, researchers, industry experts and government agencies to provide practical solutions in advancing human safety and security

• Presented on Smart and Liveable Cities

Singapore Oct-2013

iCity Public Seminar : City Data: Big, Open and Linked

• 3nd iCity Seminar, with 30 quality

attendees from both SMU community and external government and research agencies, including IDA, URA, NTU

• Presented by Professor Mark S FOX, from University of Toronto

Singapore Oct-2013

iCity Research Seminar: A Foundation Ontology for Global City Indicators

• 2nd iCity Seminar, with 15

attendees from both SMU research community.

• Presented by Professor Mark S FOX, from University of Toronto

Singapore Oct-2013

iCity – EHA Community Care Workshop • An exclusive workshop with EHA to

openly discuss the issues, challenges and opportunities facing Singapore, in the space of community care, for our ageing population.

• Plan to invite related organizations such as IHIS, MoHH, AIC and others to participate.

SMU-TCS iCity Lab

Key Research Focus

Healthcare and Chronic

Disease

Education and life-long

learning

Infrastructure and Housing Employability

Ageing

© 2013 SMU-TCS iCity Lab. All Rights Reserved.

Presenter

Presentation Notes

For the purpose of today’s presentation we will limit many of China’s current challengers to a few issues which are prevalent in other countries as well. In each of these cases that we cite, people is at the center. In simple terms, perhaps an intelligent city could help better manage the massive migration and urban transformation issues of City Urban development than just intelligent automation of infrastructure.

SMU-TCS iCity Lab

From Provider Centric to Patient Centric

Healthcare Community Services

NGOs, VWO, Charities Government Programs

Employment Housing/ Environment

Social Workers Self, Family, Caregivers Information/ Education

Mee

tings

/ Coo

rdin

atio

n C

omm

ittee

s

Gov

ernm

ent A

genc

ies

Coo

rdin

atio

n (L

ead)

Mos

t Af

fect

ed

Agen

cy L

ead

Chronic Disease & Ageing Chronic

Disease & Ageing

NGOs, VWO,

Charities Information Education

Government Program

Social Workers

Employment Housing/

Environment

Healthcare

Self, Family, Caregivers

Community Services

Presenter

Presentation Notes

Let us take an example of chronic disease and Elderly care. These are similar as they involves many stakeholders to care for these groups of special needs. Today. Multiple government departments and voluntary organizations are supporting this group of special needs. They are done independent of each other. At times, the most affected organization will lead this efforts and gather as many related departments as possible to deliver care. Sometime, a coordination meeting is called by one of the stakeholders and together they try to agree to coordinate. Or a lead government agency who is task to address this problem will gather all together and lead the program. These results in the resident to experience disjointed services and have a less complete experience. Future Cities. When a city is intelligent in the future, each person will have a holistic management of themselves. All the stakeholders are integrated and coordinated to deliver common goals to the residents. Such goals included Making the resident experience a purpose in living and have the necessary social support. In view of their age or illness, can they be financial independent. If not how can the government support them Despite of their deficits, can each one achieve a good quality of life? Can what we do achieve a higher level of wellness to the resident. It could be health. Active participation of events, etc.

SMU-TCS iCity Lab

Integrated Services Experience along Life Time

Life Time

Healthcare Services

Healthcare Services

Healthcare Services

Healthcare Services

Healthcare Services

Healthcare Services

Healthcare Services

Healthcare Services

Healthcare Services

Presenter

Presentation Notes

Even though we plan in a 360, holistic manner, the execution of such policies or programs are done in a sequential manner. When a resident goes through each stages they will consumed services that meets their objectives like wellness. Technology can efficiently integrate these services together. At each stage we can measure their service level, each KPIs and well as the outcome of the entire process. Many new technology has appear that make this journey easier and better. Technology cost is reducing and more people can afford to use such technology implementation. Technologies has a short life-cycle. Hence an advance smart technology today will become obsolete technology in three years. Therefore, throughout a person life time, they will experience many generations of technology. Can technology meets future City challenges.? It can if will design it around a person lifestyle as a platform. The underlying technology can change and the life style of people evolves, as long as we can transfer the lifestyles and processes to the improved platform with new generation of technology, we will be able to adapt the changes of both technology and lifestyle changes. Therefore a smart city is not just a SNAPSHOT in time, but a evolving and living systems of adaptation and lifestyle evolution.

SMU-TCS iCity Lab

Service Delivery through Avatar

Patient Need #1

Patient Need #2

Patient Avatar

Appointments Enrollment Video On Demand Caregiver Update Results Reporting Program Management

Alerts/ Notification

Patient Confirmation

Relevant Information

Intuit Process Initiation

Patient Calendar

Prescription

Care-plan

Treatment

Caregiver Plan

Medical Follow-up

Information & Education

SMU-TCS iCity Lab

iCity Lab Project – Collaborative Care to Kidney Patients

Using Smart phone, kidney disease (ESRD) patient can manage personal health related activities - remind for patients to comply to procedures - capture body measurements easily and submit

to hospital from home - collaborate with care takers

Home

Hospital Via patient dashboard, medical professionals can monitor conditions of patients at home through their body measurements. Early intervention is possible In case of infection, fluid leakage and other complications.

SMU-TCS iCity Lab

EHA Neighborhood for Active Living (NodAL) Pilot

EHA agenda with the NodAL system is to build a • Proactive community-based care management system in Singapore East • Focused on care for patients after discharge – many are elderly • Reduce frequent hospitalization and manage emergency through regular

assessment and home visits • Transform operations - from manual and paper-driven to collaborative iCare


NodAL System

Register Patients

Identify goals (by NodAL

Team)

Monitor through Phone call/

Regular Home visits

Measure outcome as

against quantity and quality of

visits/calls.

SMU-TCS iCity Lab

Nodal Field Team

Community Care Solution for Nodal

Service Plan and Analytics Capability: • Alert and assign new patient referral

to NodAL team • Set “Community Care Plan” and

“Goals” based on assessment for patients

• Monitor the services delivered using the concept of information avatar

• Provide statistical analysis on the data collected.

• Provide a Dashboard to monitor the goals by the NodAL team

Patient

Self-Care Capability • Connect and communicate to

care takers • Alert patient for care and other

daily tasks for better compliance • Capture data for care

management

Field Operation Capability • Collect patient assessment data • Record interaction with Patient • Perform assigned tasks based on

care plan • Coordinate with partners/community

resources to address patient needs • Monitor patient through mobile

Dashboard

Collaborative Care Capability • Connect and

communicate to Patient • Perform tasks based on

care plan

CPM Community Care

Nodal Care Management

Family and Friends

SMU-TCS iCity Lab

iCity Lab Project – iCity Visual Analytics Toolsets

This analytics toolsets is developed based on a series of MITB student projects sponsored by iCity Lab using open sources software. It is a easy to configure analytics toolsets to allow users to analyse common business data sets to discover Insights and make forecasting through different visualization techniques.

SMU-TCS iCity Lab

Biz.

Advisory Committee

Prof. Henk Sol

Field

Studies

Prof. Sandeep

Purao

Process Engg.

Steering Committee

STEVEN Miller – Dean SIS, SMU

Operations Research Development

SHANKAR Sr. Director

TBH Sr. Research

Fellow

ALFRED Wu Sr. Director & Chief

Architect

Admin & Marketing

ELINA Yu Jia

System Analyst

John

Developer

Deepa

Developer

Li Ming

Tech. Architect

From TCS

TCS

Students RAs Students

Interns / RAs Students

Interns

ALEX MD

Research Scientist

ANANTH Krishnan - CTO – TCS

VISH Iyer - President TCS APAC

RAJ Agrawal - Head Platform

Research Fellow

JY Kim

iCity Lab Organization

Research Fellow

Liu Na

SMU-TCS iCity Lab

Our R&D Lab Ecosystem

TCS

Innovation Labs

TCS APAC

TCS China

TCS Gov’t ISU

Platform Business World Smart

City Community

Smart City alliance of

UK

National Research

Foundation of Singapore Center of

Livable Cities

Furture Gov

Committee of Intelligent Building and Residence Community

SMU-TCS iCity Lab

Creating City Wealth / Population Values • Built up Resident Value bank • Building Sustainable Society Successful and attractive city Social stability and Motivation

Personal/ Family Value –Worth • Urban Resident Value bank • Cultural/ Societal Values Quality of Life / Work Happiness & Fulfillment

Daily Living Employment/

Work Life-long

Education Life-long

Healthcare Recreation / Social Space

Urban Resources

City Services Infrastructure

Utilities

Government Services

Schools

Healthcare

Public Facilities Law Enforcement/ Civil Emergencies Services

Outcomes Expected by Citizen

Urban Environment

Basic Modern Necessity

Governance

Education/Skills

Wellness & Health

Shared Resources

Safety & Security

Intelligent Cities- Complexity

SMU-TCS iCity Lab

THANK YOU [email protected]


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