research conducted for diabetes queensland on behalf of the national diabetes services scheme...
TRANSCRIPT
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Research conducted for Diabetes Queensland on behalf of the National Diabetes Services Scheme
Communicating about diabetes to Culturally and Linguistically Diverse Communities
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The Problem
• Significantly increased rates of deaths from some CALD communities
• Prevalent in communities from North Africa, the Middle East, South East Asia, Oceania (excluding Australia), southern and eastern Europe
• Despite prevalence, strong gap on National Diabetes Services Scheme
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The Problem
• Gaps in knowledge and understanding of these communities• What was known?
- Low literacy, - language issues- lack of access to culturally sensitive info
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The Research
• Desktop• NDSS data• Literature review
• Primary - interviews- Bi-lingual health professionals- NDSS agents in every state
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The Research
• Focus groups- Vietnamese- Turkish- Chinese- Arabic-speaking cultures
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The Research – what did we explore?
When were you first diagnosed?
Where did you get information from?
Was the information helpful?
Did you get support straight away?
What stopped you from getting help?
Have you registered? Why? Why not?
Who do you trust for information about diabetes?
Have you heard of the NDSS?
What would convince you to join?
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What did we find?
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CALD communities present later with diabetes
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Doctors are trusted but their ability to communicate to CALD audiences varies
• Lack of interest• Culturally insensitive advice• Lack of time• Translation / cost issues
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Translated material is often inappropriate
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It is a long road between diagnosis and support
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Saving money works in every language
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What does it all mean?
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Communication should focus on recognition of conditions as well as management
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Don’t treat CALD communities as one homogenous group
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Family is important
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Educate doctors or help them to provide support
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Activate bi-lingual health networks
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Community networks are stronger in CALD communities – use them
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Translating materials is not a CALD communication campaign – but it is a start