res11 queues

8/10/2019 Res11 Queues

1/101

Revision 12.0 RESERVATIONS 11 Page: 1

May 1, 2002 Queues - Genea! "es#i$%ion

Reseva%ion Se#%ion 11: Queues-Genea!"es#i$%ion &'.S. 11.1(

Sys%e) Po#essing &'.S. 11.2(

As system processing occurs, it may become necessary to notify an automated officeof certain conditions, which require a decision and/or action. This notification isdone by placing items on queue. The item placed on queue can be either of thefollowing.

PNR

Message

tems can be placed on queue by !"# system processing or by !$# your action.

*i%y+Oi#e Queuing

%ou must set up each automated city/office with a &eneral 'ueue !&'#. 'ueues canbe constructed separately for each automated city/office according to the type ofitem.

The (ost Airline can separate certain queues from the &eneral 'ueue with the 'ueue

Assign !'A# entry. )therwise, all queues, regardless of reason, will be placed on the&eneral 'ueue.

There is a ma*imum of + queue reason codes that can be assigned to one office, asdetermined by the system parameter --MR. These reason codes can be assignedas indicated below.

ndi0idually or

n &roups !according to the function#

(ow the queues are assigned will depend on the si1e, organi1ation, responsibilities,and staffing of each of your offices.

SITA - Gaie! se Gui/e


2/101

Page: 2 RESERVATIONS 11 Revision 12.0

Gaie! Queues Genea! "es#i$%ion May 1, 2002

'o)a% An/ Pioi%y

'ueue items are di0ided intopriorityand non-priority queues.

A queue item with an actionable date that is within three days oftoday's dateis considered a priority queue item.

Priority queue items are automatically displayed before non2priority queue items.

3ach item is submitted to queue with a two2letter reason code. The reason code isused to determine how to sort the messages.

4hich queue to place the item

Reason message to be appended to the item

The reason message has a brief e*planation of why the PNR or message was placedon queue. Additionally, the number of items remaining on the queue is displayed.

3*ample

PAR001 TIM-LIM TKT (0015)

3*planation of the 3*ample

PAR001............... The city and office number associated with the current queue.

TIM-LIM............. The reason message.n this e*ample, the queue relates to a Tic5eting type queue.

TKT...................... The queue reason code.n this e*ample, the Time 6imit 'ueue.

(0015)............... The number of items remaining on the queue.

77777777777777777777777777777777777777777777777777777777777

___________________________________________________________



3/101

Revision 12.0 RESERVATIONS 11 Page:


Queue A#%ivi%y Re$o% &'.S. 11..(

&abriel sends messages to you to ma5e sure the number of items on queue does notbecome too great. A warning message is sent to the super0isory reports !RP# queueunder the following condition.

A queue reaches 8+9 of its designated limit

4hen this warning message is sent, an indicator is set to pre0ent further warningmessages. This indicator is remo0ed when a queue is wor5ed to below +:9 of itsdesignated limit.

The limit and the associated printer P; number for each queue is set with the 'ueue

Assign entry. 4hen a queue reaches its designated limit the following action ta5esplace.

". The oldest items are automatically remo0ed from the beginning of the queue

$. tems are printed onto the associated printer until the queue is reduced tobelow its warning le0el !+:9 of the queue limit#.

The warning message has the word WARNING followed by a two2letter code of thequeue that has reached its warning le0el.

3*ample

PAR001 SUPVR REPORT (0003)WARNING TL:

n e*ample abo0e you are wor5ing the -uper0isory Report 'ueue !RP#. %ou ha0ethree additional messages after the warning displayed on your screen. The warning isad0ising you that the T6 has reached 8+9 of the limit designated when you set upthe T6 'ueue.

As part of the nightly file maintenance program each day the following action ta5esplace.

The queues are scanned

f the customer desires, a queue acti0ity report is generated

The report is sent to the super0isory queue of the master control office identified asthe associated control group city/office for the office being scanned.



4/101

Page: RESERVATIONS 11 Revision 12.0


This report pro0ides information on the following.

". 4hich queues were inacti0e since the last scan.

$. Places an asteris5 !

RP........ "= tems

CN........ :8 tems

UN........ =: tems

PT......... :" tem

The asteris5 !


5/101



Queue "is$!ay An/ Po#essing

%ou can wor5 only one queue at a time. To start wor5ing a queue ta5e the following

action.

". 3nter the 'ueue -tart entry

$. -pecify which queue you want to wor5

This entry associates you with the queue and displays the first item from the queue.The ne*t item can be displayed from the queue by one of the following.

". Automatic display after completion of the current item. This processingapplies to the '- 2 'ueue -tart, ' 2 'ueue hange,'; 2 'ueue ;elay, 'N 2 'ueue Ne*t, '6 2 'ueue 6ast and'? 2 'ueue ?ac5 3ntries.

$. ?y use of the 'ueue Ne*t !'N# entry.



6/101



Queue A##ess Res%i#%ion

'ueue access can be restricted by reason code, thereby, limiting access to a single

user group or a range of user groups. This restriction can be set using the 'ueueAssign or 'ueue @pdate. 'ueue -tart will not be permitted if the user group wasrestricted by the 'ueue Assign or 'ueue @pdate 3ntries.

3ntry

QU RP/PAR001/00567/0200/11

This will restrict this queue from being accessed by any user groups higher than "".n other words user groups " 2 "" ha0e access to this queue. f for e*ample you are

assigned to user group $" and attempt to wor5 that queue, you will recei0e thefollowing response.

3ntry

QS RP

Response

085 - User GRP

This same response will apply if you enter '3 or other queue entries.



7/101


8/101


Oi#e Queuing En%ies May 1, 2002

Genea! Oi#e Queues

The queues that apply to all agents in all offices are shown the charts on the

following pages.

T5o 6e%%eReason *o/e Sys%e) Message "es#i$%o "es#i$%ion

GQ General Queue The default queue forall queues that havenot been assigned aspecific reason codefor an office. Youshould display andwork all items placedon the GQ.

RP Supervisory Reports Queue System generatedwarning messages,system issued reports,and agent initiatedbroadcast messages.

NOTE: 30ery automated office must ha0e at least a &eneral 'ueue !GQ#. )therqueues can be assigned as necessary depending on the specific requirements ofeach office.


9/101


May 1, 2002 Oi#e Queuing En%ies

Reseva%ions, Te!e$8one Sa!es An/ Sevi#e Agen%sQueues

n addition to the &eneral )ffice queues, the following queues apply to allreser0ations agents, telephone sales agents, passenger sales and ser0ice agents.

T5o 6e%%eReason *o/e

Sys%e) Message"es#i$%o "es#i$%ion

AX ATX REQUEST report of an ir Ta!i "T#$ saleor a request for an T# service ora report of an T# cancellation.

CA CAR REQUEST report of a %& sale or arequest for a %& service orreport of a %& cancellation.

DC PRI DUPE report of priority duplicatechecking activity for possibleduplicate bookings for flightsdeparting within ' days "currentsystem date ( ) days$ has beenreceived.

DN NON-PRI DUPE report of non*priority duplicatechecking activity for possible

duplicate bookings for flightsdeparting current system date ('days and beyond has beenreceived.

FQ FARE REQUEST Queuing resulting from a farerequest being sent to yourcentrali+ed fare quotation office.

FR FARE REPLY reply has been received fromyour centrali+ed fare quotationoffice.

HT HTL REQUEST report of a otel "T-$ sale or arequest for a T- service or areport of a T- cancellation.

KK REPLY RCVD reply to your segment request,au!iliary service request, or SS&request has been received.


10/101



Reser0ations, Telephone -ales And -er0ice Agents 'ueues !ontinued#



MD MISC DOCS The queuing date for your/iscellaneous 0ocumentsindicator has been reached."T9 T+M+ 0012334$

ML MS LIST n agent has requested a multi*selection be sent to the /- Queueof your office.

MT MAIL TICKET The queuing date for your /ailTicket type of ticketingarrangement has been reached.

OP OPTION The queuing date for the 1ption2lement in the 34& has beenreached.

PT PTA 3repaid Ticket dvice queuing hasoccurred.

RE PSGR REBOOK control agent moving thesepassengers to another flight orclass has initiated a passengerrebook.

SC SCHEDULE CHG 34& has been affected by aschedule change.

SR SSR REQUEST report of a non*meal SpecialService &equest "SS&$ request orcancellation has been received.

SU SUR REQUEST report of a Surface "S5&$request or cancellation has beenreceived.


11/101



Reser0ations, Telephone -ales And -er0ice Agents 'ueues !ontinued#



TL TIM-LIM TKT The T6T- Time -imit date of this34& has e!pired.

NOTE: 7f the ticketing element ofthis 34& is not changed, this34& will queue again each nightuntil it is changed.

TT TELETICKETS The queuing date for yourTeleticketing type of ticketingarrangement has been reached.

TU TUR REQUEST report of a Tour "T5&$ sale or arequest for a T5& service or areport of a T5& cancellation hasbeen received.

WC WILL CALL TKT The queuing date for your 8ill %alltype of ticketing arrangement hasbeen reached.


12/101



Ai$o% Agen%s Queues

n addition to the &eneral )ffice queues, the queues that apply to all airport agents

are shown in the chart below.



AT APORT TICKET The queuing date for your irportTicket type of ticketingarrangements has been reached.

This is normally the day ofdeparture for the passengerunless an agent has made a0emand T type ticket entry.

VP VIP Queuing notices of 34&s thatcontain an active OSI VIPelementor an active special processingSSRelement of AVI;, ME"A,ST*R, MNR,


13/101



*on%o! Agen%s Queues

n addition to the &eneral )ffice queues, the queues that apply to all control agentsare shown in the charts on the following pages.



AR AGENCY REVIEW Queuing notification of all Travelgency bookings and cancellations.

CP CANCELED Queuing notification of changedbooking date for a Group 34& or acancellation of a Group 34&.

CQ CONTROL %ontrol agent9s notification of

7nventory /anagement "7/$changes or manual waitlistnotification.

CR SEGM REQUEST %ontrol agents notification ofsegment requests

DC PRI DUPE report of priority duplicate checkingactivity for possible duplicate bookingsfor flights departing within ' days"current system date ( ) days$ hasbeen received.

DN NON-PRI DUPE report of non*priority duplicatechecking activity for possible duplicatebookings for flights departing currentsystem date (' days and beyond hasbeen received.

FF FREQ FLYER :requent flyer user queue.

FQ FARE REQUEST Queuing resulting from a farerequest being sent to yourcentrali+ed fare quotation office.

GR GROUP REVIEW Group review queuing.

IH FLT HISTORY Queuing resulting from a controlagents 7nventory istory 2ntries.

LS LIMIT SALES Queuing resulting from limit salesprocessing -S.

ML ML LIST You have requested a multi*selection list to be generated to the


14/101



/- Queue of your office.


15/101



ontrol Agents 'ueues !ontinued#



NA NEED ADDRESS You have created a 34& for anairline that does not have anypublished Teletype reception ordelivery facilities.

NC NAME CHANGE 4ame change notifications.

NS NO SHOW Queuing of passengers whowere reported as 41 S18Sby 7nventory 4ame %loseout2ntries.

NP NO SHOW PROTECTION The 34& is queued to 43 queueunder the following conditions;$ has duplicate segmentdeparting within the 4S0specified hours )$ has a 0ected dueto content with a non*group

message.

FN TTY-REJECT Teletype message re>ected dueto format with a non*groupmessage.

UN TTY-REJECT Teletype message re>ected dueto an unable condition related toa non*group message.

CG TTY-REJECT Teletype message re>ected dueto content with a group

message.

FG TTY-REJECT Teletype message re>ected dueto format with a group message.

UG TTY-REJECT Teletype message re>ected dueto an unable condition related toa group message.

PF PFS REJECT Teletype containing 3:SPassenger 'inal Salesinformation re>ect.

ST ASR REQUEST Teletype containing an dvanceSeat &eservation "S&$ requestre>ect.


18/101

Oi#e Queuing En%ies &'.S. 11.(

'ueue entries are used to control distribution of queues and to process items from a

queue. The following queue entries are described in this section.

Su$eviso+*on%o! En%ies

QA

......... 'ueue Assign

QU

......... 'ueue @pdate

QP

......... 'ueue Purge

QM......... 'ueue Monitor

QH

......... 'ueue (ardcopy

MW.......... Message 4aiting Request

Agen% En%ies

QT

......... 'ueue Total

QS

......... 'ueue -tart

QC

......... 'ueue hangeQB......... 'ueue ?ac5

QN......... 'ueue Ne*t

QL..... ..... 'ueue 6ast

QR......... 'ueue Repeat

QE......... 'ueue 3nter

QD......... 'ueue ;elay

QO.......... Return Message to )riginator

These categories are defined for the purpose of definition only and are based onentries required to wor5 the queues. 3ach airlines organi1ation dictates thepersonnel responsible for wor5ing such queues.


19/101


Queue Message E@a)$!es May 1, 2002

This page intentionally left blan5.


20/101


May 1, 2002 Queue Message E@a)$!es

Queue ;is%oy

A 'ueue (istory is created when using the entries below that identify who and how

an item was placed on a queue with a manual entry.

". '3> .. 'ueue 3nter

$. '> . 'ueue hange

=. ';> . 'ueue ;elay

B. M6> . Multi26ist 'ueue placement

+. 'N> . 'ueue Ne*t

. '6R>

4hen entering one of the abo0e queuing entries, a queue history line will be addedshowing the city/office, agent number, time and date, and queue placement or M6>function designator.

Dor e*ample, Agent "BE wor5ing tic5et time limit queue has queue delayed thefollowing PNR>

ATL001 TIM-LIM TKT (0100)

ATL050 0148 1910 09MAY02 QD "queue history line$ATL001 50 2040 07MAY02 /US/PID594331.LENOX/DONALD H17EZ2. HA 117 Y WE30JUN ATLDCA HK1 0815 1030

3.B/ATL/770 525 12344.TL/1400/09MAY/ATL0015.ATL001

Also, when placing PNR!s# on a queue using the Multi -election M6> entryML:BK/010/20FEB/ATL/Q, the following is an e*ample of the queue historyline>

ATL201 MS-LIST (0027)

ATL001 0041 1454 14FEB02 IML "queue history line$ATL201 18 2059 22JAN02 /US/PID420150.1WOODER/FRANK NM1 JB3CY2. A1 010 Y WE20FEB ATLLHR HK1 1900 0810+13. A1 010 Y FR22FEB LHRAMS HK1 1000 11004.B/ATL/TRAVEL POINT 404 552 22225.T/113241343246.RMK SP JB3937.ATL201


21/101



)nly + lines of queue history will appear on a queued PNR. 3ach additionalhistorical line will be added to the top and the oldest historical line will be remo0ed.Dor all other queue items !e*cept PNR# queue history will continue to build.

)nce a queue item is remo0ed from the queue, the queue history is released andbegins anew with future queue placements and changes.

The user parameter @R'() determines when requesting hardcopy print of aqueue reason code whether the (istorical Portion of PNR will be printed.

NAME "E'INITION RANGE GA= '.S.

@R'() ;etermines when requesting hardcopy printof a queue reason code whether the

(istorical Portion of PNR will be printed.

" F Remo0e pending items from the queueby printing the (istorical Portion ofPNR.

: F Remo0e pending items from the queueby printing the )N6% the Acti0ePortion of PNR.

: 2 " -ection ""


22/101



Su$eviso+*on%o! En%ies

The queue entries described in this section are normally assigned tosuper0isory/control personnel.

Dunctional -pecifications Reference is pro0ided for each entry described in thismanual. Dor detailed information, it is strongly recommended that you refer to the&abriel Dunctional -pecifications.

n all of the e*amples that follow, the slash ! / # is mandatory unless it is identified asan optional entry.

Queue Assign - '. S. 11..1 &QA(

The 'ueue Assign entry allows you to ta5e the action outlined below.

Associate a specific queue to an office

Associate a printer with that queue

-et the limit for that queue

A specific queue is assigned when there is an ad0antage to ha0ing indi0idual queueentries separate from the &eneral 'ueue.

-e0eral queues can be lin5ed to one queue. Therefore, processing them as a groupcan be done by entering a 'ueue -tart for any one of them.

n order to assign a queue it must not be already assigned. The system parameter--MR is currently set at +. This parameter determines the limit on the numberof queues that can be associated with an office.


23/101





24/101



The following entries are used to set up a queue for an office and/or lin5 se0eralqueues together.

Se% $ A Queue &Su$eviso Re$o% Queue(

3ntry

QA RP/523/50/PAR001

or

QA RP/523/50/PAR001/R

3*planation of the 3ntry

QA.................... 'ueue Assign function designator

RP.................... The queue that you wish to assign

523.................. The P; number of the printer associated with this queue reasoncode!s#. This is the P; number of the printer where the e*cessqueues will print if this queue should e0er reach its limit.

50.................... The limit for this queue.

PAR001.......... The city and office number for this queue assignment.

R...................... ndicates that the queue is restricted and can only recei0e systemautomatic generated messages. This is to pre0ent agents fromsending messages !'3# manually to that specific queue.

Se% $ A Queue An/ 6in Queues Toge%8e

3ntry

QA CN/FN/UN /523/300/PAR001


QA.................... 'ueue Assign function designator

CN/FN/UN...... The queues that you wish to assign. 4hen queues are lin5edtogether as in the e*ample of CN/FN/UN, the code you consider tobe the primary queue should be listed first in the entry.

523.................. The P; number of the printer associated with the queue!s#. This isthe P; number of the printer where the e*cess queues will print ifthis queue!s# should e0er reach its limit.

300.................. The limit for the queue!s#.

PAR001.......... The city and office number for this queue assignment.


25/101



Po#essing

After assignment, all future messages applicable to the assigned queue go to thatqueue. f an indi0idual queue has not been assigned, the queue item defaults to the&eneral 'ueue !&'#.

The response to a 'ueue Assign entry is a -tart )f 3ntry !G#.

Re>e#%ion Res$onses

ASSIGNED......................... The queue reason code that you used in your queueassign entry has already been assigned to this ity /)ffice.

MAX REASON.................... %ou ha0e already assigned all of the current queuereason codes a0ailable in the system. The otherpossibility is you ha0e made a typing error and enteredan incorrect combination of characters as a queuereason code.


26/101


27/101



Dollowing is the response to the 'ueue @pdate entry for the -chedule hange 'ueuefor Paris office ::".

Response

QU SC/PAR001/523/100/2516

3*planation of the Response

QU........................... 'ueue @pdate function designator

SC........................... 'ueue reason code

PAR001.................. ity and office number

523......................... P; number of the printer that is currently associated with thisqueue

100......................... The current limit of this queue

2516...................... f this queue is being monitored, this field will display the P;number of the RT/P that is monitoring the queue. -incequeue monitoring is optional this will only be displayed if themonitoring condition e*ists.

77777777777777777777777777777777777777777777777777777777777777777

77777777777777777777777777777777777777777777777777777777777777777

77777777777777777777777777777777777777777777777777777777777777777

)nce you ha0e the information on your screen showing how the queue is currently

set up, you can ma5e the necessary change with the entry shown on the followingpage.


28/101



n the following entry you are changing the -chedule hange !-# 'ueue limit fromthe current setting of ":: to +::.

3ntry 2 @pdate 'ueue

QU SC/PAR001/523/500


QU.................................. 'ueue @pdate function designator

SC.................................. 'ueue that you are updating

PAR001......................... The city and office number of the queue to be changed

523................................ The P; number of the printer associated with this queue.This is one of the fields that can be changed with the QUentry.

500................................ The changed limit for this queue. This is one of the fieldsthat can be changed with the QUentry.

77777777777777777777777777777777777777777777777777777777777777777

77777777777777777777777777777777777777777777777777777777777777777

Po#essing

The queue is updated according to your entry.

The response to a 'ueue @pdate entry is a -tart )f 3ntry !G#. %ou can 0erify thenew 0alues with the 'ueue Total !QT# ;isplay.

Re>e#%ion Res$onses

NO QUEUE............The queue reason code you specified in your entry has not yetbeen assign. Therefore, you cannot update it.


29/101





30/101



Queue Moni%o - '. S. 11.. &QM(

)ccasionally, there may be a need for you to be notified when a certain number of

items are placed on a particular queue. 4hen setting up a queue monitor on a P;number, which is a P2PM de0ice, the 'M !'ueue Monitor# entry is used toidentify if the P; number being used is a RT/P or a printer. The 'ueue Monitorentry allows you to ta5e the action described below.

". Assign a RT/P to monitor a queue

$. ;iscontinue the monitoring of a queue

4hen a monitor is set, each time the specified number of items is placed on themonitored queue, a notice is sent to the RT/P monitoring that queue.

3ntry

QM SC/PAR001/2516/25 "ssign a %&T=3% to monitor a queue$

QM SC/PAR001/2516/25/O "0iscontinue monitoring a queue$

QM SC/PAR001/2516C/10"ssign a 3%*3%/ %&T=3% to monitor to a queue$

QM SC/PAR001/2516M/10"ssign a 3%*3%/ 3&74T2& to monitor to a queue$


QM........................... 'ueue Monitor function designator

SC........................... The queue that you wish to monitor

PAR001.................. The city and office number of the queue to be monitored

2516...................... The P; number of the RT/P that will be notified when thequeue reaches its monitored limit

CorM...................... @sed only if terminal is configured with P2PM, the P;number must be identified to show if P; is set up as aRT/P !# or a Printer !M#. )nly necessary for settingmonitor, not needed when remo0ing monitor. f not entered,

system defaults to and identifies P; as RT/P.

25........................... The number of items that can be placed on the queue before anotice is sent to the monitoring RT/P

O.............................. The letter HOH is used to discontinue !turn off# the monitoringof the queue


31/101



f you attempt to update a queue that is being monitored you will recei0e thefollowing response. The response below shows the - queue for PAR::", which isassociated to printer P; B$:"B is being monitored by P; =++I:. 4hen the -

queue reaches a limit of $+ messages P; =++I: will be notified.

QU:SC/PAR001/42014/25/MONITOR PID 35590

Po#essing

Monitoring begins when the entry is accepted. f a new monitor is set when amonitor is already in effect, the new monitor updates and transfers the monitor to thenew monitoring RT/P.

The response to the monitor entry is a -tart )f 3ntry !G#. n addition, you willrecei0e a message waiting indicator when the monitoring condition is reached.

Re>e#%ion Res$onse

NO QUEUE............. %ou ha0e attempted to monitor a queue that has not yet been

assigned to this city office.


32/101



Queue ;a/#o$y - '. S. 11.. &Q;(

Normally, items are routinely wor5ed off the 0arious queues on a daily basis. f an

unusual condition occurs, such as an e*tended electrical power outage the items onthe queue may be no longer 0alid for action. n that case, you may wish to remo0ethe pending items from the queue by printing them. The 'ueue (ardcopy entryallows you to start or stop the printing of items from a queue.

The user parameter @R'() determines when requesting print of a queue whetherthe (istorical Portion of PNR will be printed.

)ne !"# F Remo0e the pending items from the queue by printing the (istoricalPortion of the PNR.

Jero !:# F Remo0es the pending items from the queue by printing )N6% the Acti0ePortion of the PNR.

Pin% A66 I%e)s On T8e S#8e/u!e *8ange - S* Queue

3ntry

QH SC


QH.................... 'ueue (ardcopy function designator

SC.................... 'ueue to be printed

Pin% 'is% 100 I%e)s On T8e S#8e/u!e *8ange - S* Queue

3ntry

QH SC/PAR001/I/100


QH........................... 'ueue (ardcopy function designator

SC........................... 'ueue to be printed

PAR001.................. The city and office number of the queue to be printed. This isoptional, if not specified the system defaults to the city andoffice of your current sign2in.

I.............................. )ptional nitiate !start# printing indicator, used when you wishto specify a number of items to be printed. ;efault is all itemspending on the specified queue.

100......................... Number of items to be printed !)ptional#.


33/101



Te)ina%e &S%o$+En/( Pin%ing I%e)s On S#8e/u!e *8ange - S*Queue

3ntry

QH SC/PAR001/T


QH........................... 'ueue (ardcopy function designator

SC........................... 'ueue to be printed

PAR001.................. The city and office number of the queue to be printed. This is

optional, if not specified the system defaults to the city andoffice of your current sign2in.

T.............................. )ptional terminate !end# printing indicator. f not specified allitems on the queue will be printed.

Po#essing

'ueue items are printed onto the printer that is associated with this queue. ncluded

in the response header line will be the P;, Agent and )ffice Number requesting theprint out.

NOTE: )nce queue items are remo0ed from the queue, they are placed in thesystems paging files for deli0ery to the printer. The Terminate Print entrycannot be used to re0erse the printing process.

The screen response to the '( entry is a -tart )f 3ntry !G#.

Re>e#%ion Res$onses

NO QUEUE............. The specified queue does not e*ist for this city office.


34/101



Queue Puge - '. S. 11..2 &QP(

%ou may find that the queue assign arrangement that you used to set up queues foran office is not desirable. %ou ha0e lin5ed certain queues together and now you wishto change that arrangement. The 'ueue Purge entry allows you to ta5e the followingaction>

". delete or unassign a specific queue for an office

$. remo0es a JJ address associated to that queue from the JJM file.

f se0eral queues ha0e been lin5ed you can purge them all by purging the primaryqueue.

NOTE: A queue cannot be purged until all pending queue items ha0e beenremo0ed from the queue. The 'ueue ;elay entry does not remo0e an itemfrom queue.

3ntry

QP AX/PAR011


QP........................... 'ueue Purge function designator

AX........................... The queue to be purged

PAR011.................. ity and office of the queue to be purged. This is optional, ifnot specified the system defaults to the city and office of yourcurrent sign2in.


35/101



Po#essing

The specified queue is deleted from the specified city/office. All future messages forthis will default to the &eneral 'ueue !&'# until the queue reason code isreassigned.

Res%i#%ions

The response to the 'ueue Purge entry is a -tart )f 3ntry !G#.

Re>e#%ion Res$onses

Q NOT EMPTY.................. There are items pending to be wor5ed on the queue thatyou tried to purge. All pending items must be remo0edfrom the queue before it can be purged.

NO QUEUE......................... The queue you are attempting to purge has not beenassigned to this city/office.


36/101



Vie5, Pin% an/ "e!e%e Messages 'o) A *RT OPin%e ? QE:VPI", QE:BPI"

The '@3> entry is used to 0iew, print and delete messages on a physical de0icequeue !RT/P or Printer#. n addition, it can be used to delete items from an )ffice'ueue.

The QUE:VPIDentry is used to viewmessages queued on a physical de0ice

queue.

The QUE:XPIDentry is used to deletemessages queued from a physical

de0ice queue.

Restriction> @ser groups "2"", "$".

3ntry K Liew or Print messages from a P;

QUE:VPID/34211/3/10/H 54321


QUE:.......... Dunction designator

VPID/........ Liew/Print messages on P;' !mandatory#

34211/...... P; number !mandatory#

3/............... Priority of message to display !optional#. f not specified, messagewith the highest priority is displayed.

10/............. Number of messages to display !optional#. f not specified, only onemessage is displayed, ma*imum +: messages.

H .............. .. Print to (ardcopy de0ice !optional#.

54321 ....... (ardcopy de0ice P; number. 4hen optional P; number is not

specified, response is sent to the associated hardcopy de0ice.


37/101



3ntry K ;elete messages from a P;'

QUE:XPID/42153/3/10


QUE:.......... Dunction designator

XPID/........ ;elete messages off a P;' !mandatory#

42153/...... P; number !mandatory#

3/............... Priority of message !mandatory#

10/............. Number of messages, ma*imum $:: messages !mandatory#

NOTE:t is not possible to reco0er messages once they ha0e been deleted from theP;. An ad0isory queue item is placed on the master control RP queue eachtime the P; is used to indicate that a delete has been done.

Response K Ad0isory message on RP queue

PAR001 SUPVR REPORT (0000)DATE- 30JUN TIME- 1946 OFFICE- PAR001 AGENT- 0001 PID- 45678PERFORMED QUEUE CLEAR QUE:XPID/42153/3/10


38/101


39/101





40/101



Message


41/101





42/101


43/101





44/101



Queue To%a! - '. S. 11..1 &QT(

The 'ueue Total entry allows you to display information about the queues assignedto an office. The entry can be used to request a display of A66 queues for an office.t can also be used more selecti0ely to display only ATL3 queues for an office. naddition, it can be used by selected personnel to display the status of queues for othercities/offices. Dor this reason, the entry has se0eral formats.

"is$!ay A66 Queues o Dou Oi#e

3ntry

QT

"is$!ay A66 Queues o Ano%8e Oi#e

3ntry

QT PAR002

"is$!ay A66 o %8e A*TIVE Queue I%e)s o Dou Oi#e

3ntry

QT A

"is$!ay A66 o %8e A*TIVE Queue I%e)s o Ano%8e Oi#e

3ntry

QT A/PAR002


QT........................... 'ueue Total function designator to display all queue reasoncodes assigned to the city and office of your current sign2in.

QT A...................... 'ueue Total function designator to display all queue reasoncodes that ha0e acti0e items pending for the city and office ofyour current sign2in.

QT PAR002.......... 'ueue Total function designator to display all queue reasoncodes assigned to one of your other offices !not the city/officeof your current sign2in#.

QT A/PAR002...... 'ueue Total function designator to display all queue reasoncodes that ha0e acti0e items pending for one of your otheroffices !not the city/office of your current sign2in#.


45/101



NOTE: The )N6N record of your RT/P and your personal agent recordmust allow you to sign2in to the other city/office. )therwise, you cannot wor5the queues of another office.

Response

GQ 0001 0100 P CA 0002 0500 CA/HT

3*planation of the Response

GQ.................... 'ueue reason code for the &eneral 'ueue

0001............... The number of items pending to be wor5ed that are assigned to the&'

0100............... The ma*imum limit of the &' 'ueue

P.............. ........ The Print indicator. This is only displayed while a queue is beingprinted

CA.................... 'ueue reason code for the AR au*iliary ser0ice code

0002............... The number of items pending to be wor5ed that are assigned to theA and (T queues

0500............... The ma*imum limit of the A 'ueue

CA/HT............. The indication that the A and the (T queues ha0e been lin5ed bythe 'ueue Assign entry

77777777777777777777777777777777777777777777777777777777777777777

77777777777777777777777777777777777777777777777777777777777777777

Re>e#%ion Res$onses

ILLEGAL........... .... The customer number of your RT/P and that of thecity/office you entered in the QTentry do not match.


46/101



Queue S%a% - '. S. 11. &QS(

The 'ueue -tart entry allows an agent to be associated with a queue and to displaythe first item from that queue. The agent continues to be associated with that queueuntil the association is ended with a 'ueue 3nd entry. The 'ueue 3nd entry must beattached to a QN, QC, QD, QBor QOentry.

Queue S%a% %o e Asso#ia%e/ 5i%8 an I%e) o Dou Oi#e

3ntry

QS TL


QS.................... 'ueue -tart function designator

TL.................... The queue you wish to begin wor5ing

Queue S%a% %o e Asso#ia%e/ 5i%8 a Non-Pioi%y I%e) o Ano%8e Oi#e

3ntry

QS TL/PAR004/N


QS........................... 'ueue -tart function designator

TL........................... The queue you wish to begin wor5ing

PAR004.................. )ptional slash and city and office number of the queue. f nocity and office is included the default is the city and office ofyour current sign2in.

N.............................. )ptional slash and non2priority indicator. f not included thedefault is the ne*t priority queue item.

77777777777777777777777777777777777777777777777777777777777777777


47/101


48/101



Queue Ne@% - '. S. 11..2 &QN(

The 'ueue Ne*t entry allows you to remo0e the queue item that is currently beingdisplayed from the queue and display the ne*t item from the queue. An option isa0ailable to end your association with the current queue. Another option permits youto end your association with the current queue and begin wor5ing another queue. fthe 'ueue Ne*t entry is used when the RT/P was not associated with a queue, itacts as a 'ueue -tart entry. aution should be e*ercised when using the 'ueue Ne*tentry.

"is$!ay Ne@% Queue I%e) 'o) T8e *uen% Queue

3ntry

QN


QN......................... 'ueue Ne*t function designator

"is$!ay Ne@% Non-Pioi%y Queue I%e) 'o) %8e *uen% Queue

3ntry

QN/N


QN......................... 'ueue Ne*t function designator

N........................... )ptional slash and non2priority indicator. f not used the ne*tpriority queue item is displayed.


49/101



"o NOT "is$!ay T8e Ne@% Queue I%e), En/ Asso#ia%ion


50/101


51/101





52/101



Queue 6as% - '.S. 11.. &Q6(

The 'ueue 6ast entry !QL# allows you to redisplay the last queue item that wasdisplayed and remo0ed using the 'ueue Ne*t entry !QN#. The QLentry is only 0alidfollowing a QNentry and will result in the following processing.

f the pre0ious queue item displayed was the last item on queue and theresponse Queue Empty was returned

the QLentry will redisplay the pre0ious queue item.

f a queue item is currently displayed when QLis entered the system willprocess a QDto return the currently displayed item to the queue

the queue item pre0iously displayed will be returned to the screen.

t is important to note when QLis used to redisplay a queue item, the queue headerline will not include the number of items remaining on queue. As a result, the displayformat will be the same as when a queue is displayed using the QRentry. Additionally,the response 647 - NO QUEUE ITEM SAVED will be returned if QLis usedafter any queue entry other than QN, and indicates queue last processing cannot bedone.

3ntry 2 ;isplay The 6ast 'ueue tem After 3ntering AQNentry

3ntry

QL


QL......................... 'ueue 6ast function designator

Re>e#%ion Res$onses

647 - NO QUEUE ITEM SAVED........ ndicates QLwas used after any queueentry other than QN. Therefore, thequeue last processing cannot be done.


53/101



ATL201 TIM-LIM TKT

013 ATL201 15 2045 28MAR02 K

001 ATL201 15 1612 22MAR02 /US/PID42020 1.GREENE/GEORGE(UM5)(001) JXZ12010 2. A1 010 Y SU31MAR02ATLLHR HK1 1900 0810+1 TK(010) HK(012)001 3.H/ATL/770-1234567001 4.TL/1800/29MAR02/ATL201010 5.SSR CHML A1 HK1 ATLLHR 0010Y31MAR.HOT DOG KK(010) HK(012) +

3ntry

QN

%ou remo0ed the PNR from queue !'N# in error and now wish to bring it bac5

!'6#.

3ntry

QL

Response

ATL201 TIM-LIM TKT

013 ATL201 15 2045 28MAR02 K001 ATL201 15 1612 22MAR02 /US/PID42020 1.GREENE/GEORGE(UM5)(001) JXZ12010 2. A1 010 Y SU31MAR02ATLLHR HK1 1900 0810+1

TK(010) HK(012)001 3.H/ATL/770-1234567001 4.TL/1800/29MAR02/ATL201010 5.SSR CHML A1 HK1 ATLLHR 0010Y31MAR.HOT DOG KK(010) HK(012)

-ince you had made no other entries the '6 return the PNR to so that you can ma5ethe necessary changes.


54/101



Queue *8ange - '. S. 11.. &Q*(

At times it may be con0enient to change a displayed queue item from one queue toanother. t may be a queue item you wish your super0isor to re0iew. n addition, itmay be a queue item you wish to separate from the current queue to another forconsideration later in the day. The 'ueue hange entry allows you to place adisplayed queue item on another queue. The other queue can be for the same officeor for any other host office in the system.

Move Queue I%e) To Ano%8e Queue In Dou Oi#e

3ntry

QC RP

Move Queue I%e) To Ano%8e Queue an/ Oi#e

3ntry

QC RP/PAR003

Move Queue I%e) To Ano%8e Queue An/ A// As A Non-Pioi%y Queue

I%e)

3ntry

QC RP/PAR003/N

Move Queue I%e) To Ano%8e Queue, A// As A Pioi%y I%e) An/ En/ DouAsso#ia%ion


55/101



3ntry

QC RP


QC.................... 'ueue hange function designator

RP.................... The new queue where this queue item is to be placed

3ntry

QC RP/PAR003/N




PAR003......... . )ptional new city and office that is to recei0e this queue item. fnot specified the system defaults to the city and office of yourcurrent sign2in

N...................... The optional non2priority indicator. f not used the segment orau*iliary ser0ice date will determine if the item is considered apriority item.

3ntryQC RP/PAR003/P/E




PAR003......... . )ptional new city and office that is to recei0e this queue item. fnot specified the system defaults to the city and office of yourcurrent sign2in.

P...................... The optional priority indicator. f not used the segment or au*iliaryser0ice date will determine if the item is considered a priority item.

E...................... The end queue association indicator used to end your associationwith the current queue.


56/101



Po#essing

The item is placed on the designated queue. The ne*t queue item is displayed unlessyou selected the H3H option as part of your entry.

%ou will recei0e one of the three responses listed below depending on whether youincluded the H3H option as part of your entry.

". f the associationwith the queue item is ended 2 the response is a -tart )f 3ntry !G#.

$. f the associationwith the queue item is not ended and additional items remain

on queue 2 the response is a display of the ne*t item from the queue.

=. f the associationwith the queue item is not ended and noadditional itemsremain on queue 2 the response is Q EMPTY.

Re>e#%ion Res$onses

NO DISPLAY........ %ou entered a ' entry before you displayed a queue item.


57/101



QN, Q", Q* *o)ina%ion RT+*, RT+N Re%ieva! O$%ions

'N, '; and ' can be used with the RT option to retrie0e the complete 0ersionof the ne*t PNR type queue with one entry. New options> RT/ RT/N RT/NRT/N. -ee e*amples below>

3ntry 2 Remo0es displayed queue, displays ne*t queue with the complete 0ersion ofthe PNR.

QN RT/C

3ntry 2 ;elays displayed queue, displays ne*t queue with the complete 0ersion ofthe PNR.

QD RT/C

3ntry 2 Remo0es displayed queue, displays ne*t queue with the indi0idual names in

the group PNR.

QN RT/N

3ntry 2 ;elays displayed queue, displays ne*t queue with the indi0idual names inthe complete 0ersion of the group PNR.

QD RT/NC

3ntry 2 hanges displayed queue to specified queue/city/office, displays ne*t queuewith the complete 0ersion of the PNR.

QC KK/LON001/RT/C


58/101



Queue Re$ea% - '. S. 11.. &QR(

;uring your normal wor5 routine you may be required to use your screen foracti0ities other than wor5ing queues. Dor e*ample, to answer a telephone sales call,you must ignore the PNR on queue to reconfirm a passenger, request a passengerlist, chec5 an a0ailability and so forth. After completing the non2queue acti0ity youcan use the 'ueue Repeat entry to re2display the queue item that was most recentlydisplayed. The difference in the 'R and the '6 is the 'R is used when you went outof the queues to do another acti0ity and the '6 is used while you are wor5ing aqueue and you remo0ed the PNR in error.

ATL201 TIM-LIM TKT

ATL201 15 1622 22MAR02 /US/PID420201.ZANG/THERESA 2.ZANG/RACHEL CHD(5YRS) JXZ7Q3. A1 010 Y SU31MAR02ATLLHR HK2 1900 0810+14.H/ATL/770 452 14695.TL/1800/29MAR02/ATL2016.RMK SP 1 H4SB47.ATL201

3ntry

IG

3ntry

QR


QR.................... 'ueue Repeat function designator

ATL201 TIM-LIM TKTATL201 15 1622 22MAR02 /US/PID420201.ZANG/THERESA 2.ZANG/RACHEL CHD(5YRS) JXZ7Q3. A1 010 Y SU31MAR02ATLLHR HK2 1900 0810+14.H/ATL/770-452 14695.TL/1800/29MAR02/ATL201

6.RMK SP 1 H4SB47.ATL201

Re>e#%ion Res$onses

NO DISPLAY....... . ndicates that you ha0e entered a QRentry before entering aQSor a QNentry along with the queue reason code with thatyou wish to be associated.


59/101


60/101



Queue En%e - '. S. 11..2 &QE(

The purpose of the 'ueue 3nter entry is to place a PNR on a specified queue for anoffice. n addition, it can be used to distribute a message to the RP !-uper0isory#queue using the queue broadcast capability.

?roadcast messages cannot be sent to a RP 'ueue that was restricted by the 'ueueAssign entry.

3ntry 2 ;eli0er a broadcast message to the RP 'ueue of your office.

QE RPTEXT OF MESSAGE TO BE SENT

3ntry 2 ;eli0er a broadcast message to the RP 'ueue of another office.

QE RP/FRA010TEXT OF MESSAGE TO BE SENT

3ntry 2 ;eli0er a broadcast message to the RP 'ueue of all automated offices.

QE RP/ALLTEXT OF MESSAGE TO BE SENT

3ntry 2 ;eli0er a broadcast message to the RP 'ueue of all automated offices inParis.

QE RP/ALL/PARTEXT OF MESSAGE TO BE SENT

3ntry 2 ;eli0er a broadcast message to the RP 'ueue of all automated officesnumbered ::" 2 :"$ in all cities.

QE RP/ALL/001-012TEXT OF MESSAGE TO BE SENT


61/101



QE PNR No% "is$!aye/

-ometimes it becomes con0enient and/or necessary to place a PNR on queue foryour own office or another one of your offices. This is done by placing the PNRs

record locator on a specified queue for an office. %ou will want to add remar5s tothe PNR as to why you are placing this PNR on queue.

3ntry 2 Place a PNR on a queue in your own office.

QE RP//HC45J


QE........................... 'ueue 3nter function designator

RP........................... The queue where the PNR record locator will be placed

/.............................. The e*tra slash is required when the office is omitted from theentry

/HC45J.................. The mandatory slash and the PNR system referenceidentification number !&abriel record locator#.

3ntry 2 Place a PNR on a queue for another of your offices.

QE KK/PAR010/HC45J/10SEP/1130


QE........................... 'ueue 3nter function designator

KK........................... The queue where the PNR record locator will be placed

/PAR010............... The optional city/office and mandatory slash used to define thecity and office to recei0e the queue. f not specified the systemdefaults to the city and office of your current sign2in.

/HC45J.................. The mandatory slash and the PNR system referenceidentification number !&abriel record locator#.

10SEP.................... )ptional date to queue the PNR. This date can be any date in

the range of tomorrows date through tomorrows date plus days in the future.

1130...................... )ptional slash and optional time. Time range is :::" 2 $=+I.

The response to a successful entry is a -tart )f 3ntry !>#. The PNR record locatoris placed on the specified queue of the city/office at the time specified. f no delay isselected, the PNR is queued immediately.


62/101



QE A "is$!aye/ PNR

This entry is used to queue a displayed PNR without including a record locator and

recei0e a response showing the city/office to which the PNR is to be queued.

3ntry " below shows how to queue a displayed PNR to the RP queue in your sign2inoffice. t is mandatory to include a slash in place of each option you omit.

3ntry " 2 'ueue to RT associated office !PAR::"#

QE RP///02JUL

3*planation )f The 3ntry

QE............... 'ueue 3nter Dunction ;esignator

RP............. .. ;estination 'ueue reason code

/.................. The e*tra slash holds the place of the missing queue destination field.Mandatory when the queue destination office is not included and dateis specified.

/.................. The e*tra slash holds the place of the missing record locator.

Mandatory when a PNR record locator is not included and queue dateis specified.

/.................. -lash

02JUL........ ;ate !optional#. 4hen a date is not specified, the message or PNR isplaced on queue immediately.

Response

QUEUE TO PAR001 - RP


63/101



3ntry $ 2 'ueue the displayed PNR to DRA::B

QE RP/FRA004//02OCT/0800

3*planation )f The 3ntry

QE............... 'ueue 3nter Dunction ;esignator

RP............. .. ;estination 'ueue reason code

/.................. -lash

FRA004...... 'ueue destination office

/.................. The e*tra slash holds the place of the missing record locator.

/.................. -lash

02OCT........ ;ate !optional#. 4hen a date is not specified, the message or PNR isplaced on queue immediately.

0800.......... Time !optional#. 4hen time is not specified, the PNR is placed onqueue immediately !on date requested#.

Response

QUEUE TO FRA004 - RP

Re>e#%ion Res$onses

Q TYPE.................. ndicates the queue has been restricted from accepting a '3entry.


64/101



Queue =a# - '. S. 11..3 &Q=(

The system automatically processes incoming reser0ations sales and ser0ice messagesaccording to the ATA/ATA Reser0ations nterline Message Procedures 2 Passenger!ARMP# standards. The indi0idual elements of all incoming messages are 0alidatedagainst these ARMP standards. Any message that the system is unable to processwill be reCected. Messages can be reCected if the message for the following reasons.

Not in ARMP format

An error in content or format

These messages are sent to the message reCect queues of N, DN, @N, &, D&, or

@&.

The processing of each incoming message in0ol0es the 0erification of all elementscontained in that message. 3ach line of the message is e*amined to determine whattype of element it contains. n regards to the segment element, all segments arechec5ed to insure that they are in proper date order. 4hen segments are not in dateorder the system arranges the segments in date order so that so that the system willnot reCect the message to the N queue with a continuity error.

NOTE: An ARN segment is considered to be the same date as the segmentfollowing the ARN. After this sort is made, the rest of the segments are

sorted by date.

4or5ing the message reCect queues is a two2step process. %ou must ta5e thefollowing action.

". orrect the error or problem with a reCected message

$. Return the message to the system for processing using the 'ueue ?ac5 entry

%ou begin to wor5 these queues with the QSentry. 4hen you are wor5ing a

Teletype ReCect 'ueue, in addition to the QN,QL,QC, QD,you will also use QB,QO 3ntries.

The length of the reCected message and the si1e of the screen determine if the reCectedmessage can be fully displayed on the screen.


65/101


66/101



Example 1 2 A single page display !No paging memory#

MIA001 TTY REJECT (0010) NO NAME >QB:EHDQRMHA.HDQRMDL 121456HDQDL YNX2CDSANDERS/B MRDL200Y12JAN LAXHA507Y12JAN MIAFRA NN1

3*planation of the ;isplay

MIA001.................................. The city and office number associated with thecurrent queue.

TTY REJECT......................... 'ueue descriptor te*t. Type of message to bewor5ed.

(0010).................................. The number of items remaining on this queue reasoncode.

NO NAME................................ -ystem reCect descriptor te*t.

>.............................................. -tart )f 3ntry !G# symbol. -ymbol may 0ary basedon the type of RT/P being used.

QB............................................ 'ueue ?ac5 function designator.

E.............................................. !)ptional# H3N;H indicator that the agent can enterto end his/her association with this queue reasoncode after processing the queue that is currentlydisplayed on the screen.

HDQRMHA................................ %our (ost Airlines address according to publishedindustry standards.

.HDQRMDL.............................. ommunications reference of the airline sending you

the message.

HDQDL YNX2CD.................... ?oo5ing airlines record locator.

SANDERS...NN1.................. Te*t of message containing the error.


67/101



MIA001 TTY REJECT (0010) NO NAME >QB:EHDQRMHA.HDQRMDL 121456HDQDL YNX2CD

1SANDERS/B MRDL200Y12JAN LAXHA507Y12JAN MIAFRA NN1

The systems reCect descriptor te*t NO NAME indicates that there is a problem withthe Name element of the message.

-ingle Page ReCect orrection &uidelines.

". Mo0e the cursor to the error position in the message

$. Type the correction, !in this case add " e*tra character position with theinsert character 5ey and add the number in the party#

=. Mo0e the cursor to the end of the te*t

B. Transmit the complete queue message bac5 to the system for processing

The optional H3H 3nd ndicator >QB E may be included. 4hen included this tells

&abriel to ta5e the following action.

". -end this item bac5 to the incoming Teletype programs for processing

$. 3nd your association with this queue.

f you did not enter the optional H3H indicator, &abriel would automatically displaythe ne*t queue item.


68/101



Mu!%i$!e Page Re>e#% Genea! *oe#%ion Gui/e!ines

The @pdate Paging Memory entry !UP:

# is used to correct a multiple page reCect.

The copy of the reCected message is held in the paging memory file before sendingthe reCect bac5 to the system for processing.

%ou can use the insert line and delete line 5eyboard 5eys. (owe0er, you cannotchange the total number of lines being held in paging memory with these 5eys.

Dor e*ample, if you had a reCect that had a total of "$ lines of information, you couldta5e the following steps.

". Mo0e the cursor to line se0en of the display

$. @se the delete line 5ey to remo0e that line from the screen

=. Mo0e the cursor to line I

B. @se the insert line 5ey to add another line to the message for additional te*t.

The total number of lines of information in the reCect would still equal "$.

To increase the total number of lines in a reCect you must use the 6 nsert 6inePaging Memory entry.

To decrease the total number of lines in a reCect you must use the ;6 ;elete 6inePaging Memory entry.


69/101



3*ample $ 2 A multiple page reCected message.

Please note for ease of description a ":2line screen is used in these e*amples.

MIA001 TTY-REJECT (0012) SEGMENT LINE 6 >QB:HDQRMHA

.HDQRMDL 141307HDQDL GSR7AK1RAYMOND/R MRS 1JOHNSON/T MRSDL100Y14OCT SFO

HA041Y16OCT LASMSY HK2

HA733Y20OCT MSYMIA HK2HA500Y21OCT MIABOS HL2HA237Y30OCT BOSJFK HK2 +

The second page of the message appears as follows.

HA300Y30OCT JFKBRU HK2 -

SSR XBAG HA 50 KILOSOSI HA CTCH MIA/404 876 5412

n this e*ample, the error on line is that the flight number is incorrect. (A does notoperate flight (A:B" 6A-M-%. Dlight B:" operates 6A-M-%.

-ince this is a multiple page reCect the @P> @pdate Page entry must be used.

f the error were on page one of the reCect you would ta5e the following steps.

". Replace the >QBwith the >UP:$. Mo0e the cursor to the error !line #

=. orrect the flight number from 041to 401B. Mo0e the cursor to the end of information on that page+. Transmit the complete corrected page

The response to the UP:entry is a re2display of the page in its corrected form.

3*ample of the message in its corrected form.

MIA001 TTY-REJECT (0012) SEGMENT LINE 6 >UP:HDQRMHA.HDQRMDL 141307HDQDL GSR7AK

1RAYMOND/R MRS 1JOHNSON/T MRSDL100Y14OCT SFOHA401Y16OCT LASMSY HK2HA733Y20OCT MSYMIA HK2HA500Y21OCT MIABOS HL2HA237Y30OCT BOSJFK HK2 +


70/101



f no other pages contain any errors, you will send the complete multiple page reCectbac5 to the system for processing. Ta5ing the action below does this.

". 3nter the -tart )f 3ntry !>#

$. Type QB

=. Transmit !>QB#.

)nce the QBentry has been transmitted, all pages of the reCect are automaticallysubmitted for processing. f any other items remain on the queue, the ne*t queueitem is displayed.


71/101



3*ample 2 3rror )n Page $ )r Any Dollowing Page )f A Multiple Page ReCect

". The page containing the error must be displayed.

$. @se the >PNpage ne*t entry to display the page with the error

=. Place B blan5 character spaces at the top of the page with the error.

B. Place the >UP:entry as the first four characters on the page containing theerror.

+. Mo0e the cursor to the error on that page.

. orrect the error.

8. Mo0e the cursor to the end of information on that page.

E. Transmit the complete corrected page.

The response to the UP:entry is a re2display of the page in its corrected or updatedform.

After all pages of a multiple page reCect ha0e been corrected ta5e the steps below.


$. Type QB

=. Transmit >QB

The QBentry can be transmitted from any point on the screen once the pagingmemory files ha0e been updated by the UP:@pdate Page entry. )nce the 'ueue?ac5 !QB# entry has been transmitted, all pages of the multiple page reCect aredeli0ered to the system for processing. f another queue item e*ists, the ne*t item isdisplayed from the queue.


72/101



Example 2 Multiple Page ReCect, 3rror )n Page $

The following is an e*ample of a multiple page reCect. The error is on the secondpage of the reCect. The following procedure is used to correct the problem. The first

page would appear as follows.

MIA001 TTY REJECT (0012) CLASS LINE 14 >QB:HDQRMHA.HDQRMDL 122243HDQDL VFG54P2BROWN/C/G 2GATZKE/T/E 2WICKLAND/S/P 2PERRAULT/A/H2WILSON/B/R 2LEAPALDT/K/C 2PAYNE/H/B 1NOVAK/K1GILLIS/D 1JACKSON/B 2GEISSEN/K/E 2VILMO/R/U 1HERMAN/S2PAIGE/S/C 2GILSON/F/O 2QUAN/R/P 2KRUSE/T/B2HIDAL/F/W 2SAMSON/V/T 2GROVES/G/H 2CHEN/R/A2PEREZ/J/M 2RUTHLEDGE/A/B 2LYKLE/S/T 2CHI/G/H +

The second page of the reCect would appear as shown below.

>UP:2CARTWRIGHT/R/T 2MILLERS/W/U 2BARTLES/W/H -1JOHNSON/D 2KINGSBURY/H/K 2STANLEY/D/F1WOZNESKI/B 4GARDUCHI/G/H/J/K 2COLEMAN/C/ODL200Y 12JAN LAXHA507/12JAN MIAFRA NN64SSR GRPS HA TCP64 DREAM/TOUR

n this e*ample, the error is the slash !/# instead of a class of ser0ice HYH on line "Bof the reCected message.

To correct the problem you would ta5e the following steps.

". Mo0e the cursor to the top of page two.

$. nsert four character positions with the insert character 5ey.

=. Place a -tart )f 3ntry !># and the characters UP:in front of the first line ofte*t on page two.

B. Mo0e the cursor to the error.

+. orrect the error by replacing the slash with the class of ser0ice HYH.

. Mo0e the cursor to the end of information on this page.

8. Transmit the complete page.


73/101



The response to your @pdate Page !UP:# entry is a re2display of the page in itscorrected form.

3*ample of the page in its corrected form.

2CARTWRIGHT/R/T 2MILLERS/W/U 2BARTLES/W/H -1JOHNSON/D 2KINGSBURY/H/K 2STANLEY/D/F1WOZNESKI/B 4GARDUCHI/G/H/J/K 2COLEMAN/C/ODL200Y 12JAN LAXHA507Y12JAN MIAFRA NN64SSR GRPS HA TCP64 DREAM/TOUR

After all pages of a multiple page reCect ha0e been corrected ta5e the action outlined

below.


$. Type QB

=. Transmit >QB

The >QBentry can be transmitted from any point on the screen once the pagingmemory files ha0e been updated by the UP:update page entry. )nce the 'ueue?ac5 !QB# entry has been transmitted, all pages of the multiple page reCect aredeli0ered to the system for processing. f another queue item e*ists, the ne*t item isdisplayed from the queue.

%ou must use either the QBor QOentry to process each reCected incoming Teletypemessages. f you simply discard a reCected Teletype message with the QNentry, thecompany that sent you the original message will continue sending you daily RQR2Request for Reply messages until they recei0e an answer from you.

Re>e#%ion Res$onses

ILLEGAL... ndicates an error in the use of paging updates prior to entering the QBentry.


74/101



Re%un Message To Oigina%o - '. S. 11..4 &QO(

There will be occasions when you will not be able to accept or correct an incomingreCected message. )n those occasions you will need to send the message bac5 to thecompany that sent it. The Return Message to )riginator entry allows you to ta5e thefollowing action.

". hange a reCected incoming Teletype message

$. -end it bac5 to the originator instead of submitting it to the system forprocessing

A reCected Teletype message must be displayed before entering a QOentry. The

system will display the reCected message as described pre0iously in 'ueue ?ac5, youmust ta5e the following actions to return the message to the originator.

". hange the QBto QO

$. Replace the (ost Airlines address on line " with the address of the messageoriginator

=. Replace the originators communications reference line with the appropriatemessage descriptor code

B. hange the te*t of the message as required and add any desired messageelements to e*plain why the message is being returned

The QOentry is similar to the QBentry in that it can be used on both single page andmultiple page reCected messages.

3*ample of the entry to handle a single page message.

The message reCected due to an in0alid flight number and segment.

ATL001 TTY-REJECT (0021) FLIGHT LINE 6 >QB:HDQRMHA.ATLRMDL 141532ATLDL QA76ZK1ADAMSON/J MRSDL456Y 16JAN MIAHA684Y 16JAN ATLSEA NN1


75/101



The message reCected due to an in0alid flight number and segment.

ATL001 TTY-REJECT (0021) FLIGHT LINE 6 >QB:HDQRMHA.ATLRMDL 141532ATLDL QA76ZK1ADAMSON/J MRSDL456Y 16JAN MIAHA684Y 16JAN ATLSEA NN1

-ince this is a single page message, with no paging memory, you can change themessage using the cursor control and insert line features of the RT/P. Thefollowing actions may be required.

". The QBis changed to QO

$. The address HDQRMHAis replaced with the address of the originatorATLRMDL

=. The originators communications reference is replaced with the messagedescriptor HNACH 2 No Action Ta5en. The descriptor codes are found in theARMP manual.

B. ASSR OTHSmessage element is added to the message to e*plain in detailwhy the message is being returned.

+. The cursor is then positioned immediately following the last character in themessage and the complete message is transmitted to the system.

The system generates the message bac5 to the originator.

3*ample of the message when it has been changed.

ATL001 TTY-REJECT (0021) FLIGHT LINE 6 >QO:

ATLRMDLNACATLDL QA76ZK1ADAMSON/J MRSDL456Y 16JAN MIAHA684Y 16JAN ATLSEA NN1SSR OTHS DL HA NOOP ATLSEA


76/101



3*ample of the entry to handle a multiple page message.

The message reCected due to errors on page $ of the message. The first page appearsas follows.

ATL001 TTY-REJECT (0026) FLIGHT LINE 9 >QB:HDQRMHA.ANCRMNW 141532ANCNW HO15FK1SANDUSKI/J MRSNW003Y 16JAN ANCHA321Y 16JAN SEAMIA NN1HA685Y 16JAN MIASJU NN1HA686Y 21JAN SJUMIA NN1 +

The second page appears as follows.

>PNHA322Y 21JAN MIASFO NN1SSR XBAG HA 100 KILOSOSI HA VIP PRESIDENT OF CARIBBEAN SCUBA DIVERS LTD -

To prepare the first page of the message ta5e the following steps.

". TheQB is changed toUP

$. The addressHDQRMHA is replaced with the address of the originatorANCRMNW

=. The originators communications reference is replaced with the messagedescriptor HNACH

B. After changes to the first page are completed, the cursor is then positionedimmediately following the last character in the message and the completemessage is transmitted to the system.

ATL001 TTY-REJECT (0021) FLIGHT LINE 9 >UP:ANCRMNWNAC

ANCNW HO15FK1SANDUSKI/J MRSNW003Y 16JAN ANCHA321Y 16JAN SEAMIA NN1HA685Y 16JAN MIASJU NN1HA686Y 21JAN SJUMIA NN1 +


77/101



The response to the UP:entry is a re2display of the first page in its updated/changedform.

)nce the first page is returned to you in its changed form you ta5e the following

steps.

". ;isplay the second page of the reCected message.

$. The 6> !nsert 6ine# entry is used to insert the number of lines required toe*plain why the message is being returned.

>PNHA322Y 21JAN MIASFO NN1SSR XBAG HA 100 KILOSOSI HA VIP PRESIDENT OF CARIBBEAN SCUBA DIVERS LTD ->IL:4-5

The response to the nsert 6ine !6># is a re2display of the page. The inserted newlines are identified with an asteris5 in the first character position of each new line.-ee the following e*ample.

HA322Y 21JAN MIASFO NN1SSR XBAG HA 100 KILOSOSI HA VIP PRESIDENT OF CARIBBEAN SCUBA DIVERS LTD**

%ou would then ta5e the action described below.

". nsert a -tart )f 3ntry !G# and the UP:!@pdate function designator# as the firstcharacters on the first line of te*t on this page

$. Add the SSR OTHS3lements e*plaining why the message is being returned.

=. The added te*t replaces the asteris5s on the two newly added lines.

B. After the page has been changed, the cursor is positioned following the lastcharacter of te*t.

+. The changed page is transmitted to the paging files for updating.

>UP: HA322Y 21JAN MIASFO NN1SSR XBAG HA 100 KILOSOSI HA VIP PRESIDENT OF CARIBBEAN SCUBA DIVERS LTDSSR OTHS NW HA322 NOOP MIASFOSSR OTHS NW FRAV HA391/16JAN 0010/0530 RQID


78/101



The response to the agent is a re2display of the updated page.

>HA322Y 21JAN MIASFO NN1SSR XBAG HA 100 KILOSOSI HA VIP PRESIDENT OF CARIBBEAN SCUBA DIVERS LTDSSR OTHS NW HA322 NOOP MIASFOSSR OTHS NW FRAV HA391/16JAN 0010/0530 RQID

%ou now ha0e the page two !$# re2displayed on your screen showing the correctionsyou made. f any additional pages of the reCect required changing you would repeatthese steps on each page as needed.

After all pages were changed, on the line following the last line of the re2displayedpage you will ta5e the action described below.

". 3nter a -tart )f 3ntry !>#

$. TypeQO

=. Transmit >QO

The complete changed message is deli0ered to the system for outgoing Teletypeprocessing.

%ou must use either the QBor QOentry to process each reCected incoming Teletypemessages. f you simply discard a reCected Teletype message with the QNentry, thecompany that sent you the original message will continue sending you daily RQR2Request for Reply messages until they recei0e an answer from you.

Re>e#%ion Res$onses

ILLEGAL............... @nable to complete entry due to problem during systemprocessing.

SYS ERROR.......... @nable to complete entry due to problem during system

processing.


79/101





80/101

Queue "is$!ay 'o)a% An/ ;an/!ing

"es#i$%ion

The display format of queues and the handling of queues are dependent on whetherthe queue is related to a PNR or a message.

PNR Queuing

A PNR might be placed on a queue for many reasons. These reasons relate directlyto entries that set up queuing or system processing that requires an agentOs re0iew. Afew e*amples of reasons for PNR queuing are shown below.

". A time limit type tic5eting arrangement has e*pired.

$. An airport type tic5eting arrangement date has been reached.

=. A mail tic5et type tic5eting arrangement date has been reached.

B. A Teletype tic5et type of tic5eting arrangement date has beenreached.

+. A will call type tic5eting arrangement date has been reached.

. The tic5eting option date has been reached.

8. A PTA has been sent to your office.

E. -chedule change acti0ity has changed a PNR and the passengerneeds to be notified.

I. A segment, au*iliary ser0ice or --R that you requested has beenconfirmed.

":. The passengerOs itinerary has been changed by a reboo5 entryand the passenger needs to be notified.


81/101

Message Queuing

The three types of message queues in the system are as follows.

1. System generated Information or Warning Messages

-ystem generated nformation or 4arning messages are sent to the HRPH 'ueue ofthe appropriate office. These consist of 'ueue 6imit 4arning messages and )ffice'ueue Acti0ity Reports.

2. System enerated !rocessing Notification Messages

-ystem generated processing notification messages sent to the screen as aresult of an agentOs action.

This is usually the result of an acti0ity such as a ;emand ;uplicate hec5ingentry or a ;emand AL- Message Processing entry.

4hen the system generated message is sent to the screen the HMESSAGEWAITH indicator is acti0ated. %ou can display these messages by pressing theHMessage 4aitH special 5ey or by entering MW and transmitting. The Alt "can be used on the P.

3*ample )f Processing Notification Messages

DEMAND DUPE CHECK DONENO RECORDS DUPE CHECKBACKGROUND TASK BEGUNBACKGROUND TASK COMPLETED

". #gent enerated $roadcast Messages

Agent &enerated ?roadcast Messages are entered with the QE entry. The?roadcast Messages are deli0ered to the HRPH 'ueue of the office!s# specifiedin the entry.


82/101

Au%o)a%i#a!!y Genea%e/ 6is%s+Queues

ertain entries are automatically initiated and result in hardcopy lists, queue items,Teletype messages, or changes in system processing.

Au%o)a%i# "u$!i#a%e =ooing *8e#

This entry is done on a daily basis and results in a list of possible duplicate boo5ingsbeing sent to the office in control of the listed passengers.

Au%o)a%i# Mea! Sevi#e 6is%s

Preliminary and final meal count lists are automatically generated before flightdeparture.

Au%o)a%i# Queuing O Ti#e%ing An/ O$%ion Ino)a%ion

PNRs requiring tic5eting or option processing are automatically placed on queues tothe office specified in the T6 or )P 3lement.

Au%o)a%i# Gou$ Revie5

A re0iew of group space held is automatically generated daily.

Au%o)a%i# VIP Queues

PNRs of passengers who are LPs are automatically placed on queues each day.


83/101


84/101

"es#i$%ion O Re>e#%e/ In#o)ing Te!e%y$e Messages

f the system is unable to process any portion of an incoming Teletype message theentire message is placed on one of the si* Teletype message reCect queues described

pre0iously. 4hen the message is placed on the queue, a system descriptor is addedto the queue. This descriptor is used to describe the problem that caused themessage to fail the automatic processing.

Dollowing are the system descriptors for HDNH Teletype message reCected due toformat for a non2group !indi0idual passenger#.

Message "es#i$%ion

CHNT/NAME LINE n name element does not follow a%4T at the specified line number.

COM REF The communications referenceelement is missing or invalid.

FORMAT LINE n The content of the specified linenumber cannot be determined.

MAX CHAR LINE n The specified line number contains

more characters than is permitted.

MSG ID LINE n The specified line number contains amessage identifier that is notautomatically processed, is invalid, oris the second message identifier in themessage.

NO NAME The message does not contain a validname element.

NN SEG LINE n segment with a ?44? action code is

required at the specified line number toend a series of 4 "4eed lternate$segments or an 1# "%ancel 1nly$ ifrequested segment is available.


85/101

The system descriptors for HNH Teletype message reCected due to content non2group are shown in the chart below.

Message "es#i$%ion

ACTION/ADVICE MIX The message segments containboth action codes and advicecodes.

ACTION CODE LINE n The specified line number containsan invalid action code or it containsan illegal action code change.

ACTION ID LINE n The action identifier in the specifiedline number is missing or invalid.

ACTION/INFO LINE n The segment in the specified linenumber is actionable in themessage but it is stored as aninformation segment in the 34&.

AUX CITY LINE n The origin city in the specified 5#element is not a ost city.

CANCEL/NOOP LINE n The segment in the specified linenumber cannot be found in thesystems records.

CHNT/ITINERARY The itinerary or status of theitinerary in the 34& does not matchthe itinerary in the message.

CHNT/RL %4T message has beenreceived but cannot be processedbecause the message contains asystem record locator.

CLASS LINE n n invalid class in the segment onthe specified line number.

CONTINUITY LINE n There is a segment continuityproblem at the specified linenumber.

CONTROLLED CONF LINE n message has been received fromanother airline attempting to confirma host*controlled segment.


86/101

-ystem ;escriptors Dor HNH Teletype Message ReCects !ontinued#

Message "es#i$%ion

DATE LINE n n invalid date is on the specified linenumber.

DUP SEGMENT LINE n The indicated segment and theprevious segments are duplicates.

EXCESS SLASHES LINE n The specified line number contains aname with more slashes than thenumber of seats requested.

FS/SS LIMIT LINE n The number of seats in the specifiedsegment e!ceeds the :S=SS limits setby the user parameters 5&S-:S and5&S-SS on the specified line number.

GROUP NAME 2ither a group name is required but hasnot been included or the group name isnot in valid format.

GROUP/TCP LINE n The group name element does notmatch the group name in the SS& T%3line shown on the specified linenumber.

ILLEGAL SPLIT The message indicates that more than;@@ passengers are to be split "basedon the system parameter SA/4S3$ ora partial split is being attempted usingthe 1# "%ancel 1nly if requestedsegment is available$ action code.

IN/OUT LINE n 7nvalid in or out dates in the hotelelement on the specified line number.

INVALID NAME LINE n The name element at the specified linenumber is invalid.


87/101


Message "es#i$%ion

MISCONNECT LINE n There is a misconnection between thespecified segment and the precedingsegment as indicated by the linenumber.

MSG ID/CHNT The message contains both a messageidentifier code and the %4T code.

MSG/PNR NAME The number of names does not matchbetween the message and the 34&.

MULTI MATCH /ore than one e!act match was found

when the system attempted to retrievethe 34&.

NA LINE n The specified line number for the 4eedlternate "4$ segment is already in thee!isting 34& or the specified 4segment is non*controlled.

NO GROUP TO FIRM group firming message was receivedbut no group 34& can be located onthe flight= date= class= segment.

NO TRAFFICLINE n There are no traffic rights or carriagerights on the segment on the indicatedline number.

NUMBER/NAMESLINE n The number in the name elemente!ceeds B;; or the number of namesdoes not match the number of seats inthe segment element, 5# element, orSS& element on the specified linenumber.

NON-ACTIONABLE MSGThe message contains no hostsegments or host controlled segmentsor host action identified segments andthe message does not contain a systemrecord locator.


88/101


Message "es#i$%ion

OX LINE n The message contains more than one%ancel 1nly if requestedsegment=au!iliary service is available"1#$ or the host does not control thespecified 1# segment.

PERMANENT REQ LINE n non*request type action code hasbeen received on a permanentrequest segment on the specified linenumber.

PNR EL ABSENT LINE n The message contains a change to a34& element that does not e!ist in the34& so it cannot be automaticallyinserted into the 34&.

PNR/LIST CUST NBR Teletype 34& retrieval has beenreceived from a non*host office orthere is a customer number mismatch.

PNR SEAT INCREASE There are more passengers inmessage than in the e!isting 34&.

RECORD LOCATOR LINE n The record locator in the specified linenumber is missing or invalid.

TIME LINE n 7nvalid times at the specified linenumber.


89/101


90/101

Message E@a)$!es

PNR Queue

3ntry

QS KK

Response

PAR001 REPLY RCD (0004)

1. JOHNSON/J MR H0J1B2. HA565 Y TU 03JUN PARMIA "KK1" 2010 21453. PAR B 761-5461 XTN5104. T/5. PAR001

(ow would you handle this queueQ

77777777777777777777777777777777777777777777777777777777777777777

77777777777777777777777777777777777777777777777777777777777777777

77777777777777777777777777777777777777777777777777777777777777777

77777777777777777777777777777777777777777777777777777777777777777

%ou should call the number listed in the contact element and inform the passengerthat the space that was requested has been confirmed.


91/101


92/101

Revision 12.0 RESERVATIONS 11 - GA=RIE6 QEES Page: 7

May 1, 2002 Ta!e O *on%en%s

Message Re>e#% - *on%en%

3ntry

QS CN

Response

PAR001 TTY-REJECT (0012) DATE LINE 5 >QB:HDQRMHA.OMARRAA 261417OMAAA WEW2332JOHNSON/L MR/J MRS

HA001Y34SEP FRAJFK NN2

(ow would you handle this queueQ

77777777777777777777777777777777777777777777777777777777777777777

77777777777777777777777777777777777777777777777777777777777777777

77777777777777777777777777777777777777777777777777777777777777777

77777777777777777777777777777777777777777777777777777777777777777

f you could determine the correct date desired, you should change the reCect tocorrect the date and use QBto send bac5 for processing. f you could not determinethe correct date, you should use the QOentry to send the message bac5 to theoriginator. The message identifier HNACH and a SSR OTHSelement requesting thatthe originator clarify date desired should be include in the 'ueue ?ac5 message.


93/101

Page: 7 RESERVATIONS 11 - GA=RIE6 QEES Revision 12.0

Ta!e O *on%en%s May 1, 2002

Message Re>e#% - na!e

3ntry

QS UN

Response

PAR001 TTY-REJECT (0012) NON-ACTIONABLE MSG

res11 queues

Documents