requestnow!
DESCRIPTION
RequestNow!TRANSCRIPT
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IGS SO Delivery, Ireland
2003 IBM Corporation
New Asset Management Application
RequestNow!
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Business Unit or Product Name
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What is RequestNow!
RequestNow!, is a web application used to request and return aworkstation. You can also check the status of your request or return.
The web site : w3-
03.ibm.com/transform/wam/requestnow/acctibm/login/MainLogin.htm
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How to request a Workstation
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Log-in using your IBM Internet
password
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If you are requesting a workstation
for anther user, enter there name
into the search option.
Chose your line of business and what
you are request ie. an upgrade
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The business uint is linked to an
address.
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Your request number.
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Who Approves the Request
1stLine Manger
Intermediate Approver
Final Approver (Linda Irwin)
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1stLine Manger Approval
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A list of the currently workstation the user is
using. The tool is linked to Eamt.
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B i U i P d N
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Intermediate Approver
B i U it P d t N
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Final Approver
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Customization Process
Request for new Workstation EMEA User
Requestnow
Handle orders (Check HW received
against order, store HW)
Assemble Features
Refresh Bios
Preload Machines
Apply Security Patches
Update Norton Anti Virus
Label the Machine
Package and Group
DC
Montpellier
Ship to final user
Manage order true logistic system
Manage orders manually
Optimise Shipments
e-amt transfer to user
Prepare Kit per User
Customization task
Shipment