request request process workflow qa analytics · qa guidelines & checklist qc team closed...

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NIIT TICKETING SYSTEM AUDIT QA GUIDELINES & CHECKLIST QC TEAM CLOSED TICKET REJECTED TICKET TIER 1 HELPDESK EVENT MANAGEMENT LMS ADMIN REQUESTS VENDOR MANAGEMENT REVIEWS ANALYSIS DATA COLLATION ROOT CAUSE ANALYSIS/IMPROVEMENT GOVERNANCE REQUESTOR REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS NIIT TIER 1, TIER 2 & ONSITE TEAMS TICKETING SYSTEM IMACROS EVENT READINESS TOOL LMS

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Page 1: REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS · qa guidelines & checklist qc team closed ticket rejected ticket tier 1 helpdesk event management lms admin requests vendor management

NIIT TICKETING

SYSTEM

AUDIT

QA GUIDELINES& CHECKLIST

QC TEAM

CLOSEDTICKET

REJECTEDTICKET

TIER 1 HELPDESK

EVENT MANAGEMENT

LMS ADMIN REQUESTS

VENDOR MANAGEMENT

REVIEWS

ANALYSIS

DATA COLLATIONROOT CAUSE

ANALYSIS/IMPROVEMENTGOVERNANCE

REQUESTOR

REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS

NIIT TIER 1, TIER 2

& ONSITE TEAMS

TICKETING SYSTEM IMACROS

EVENT READINESS TOOLLMS