request for proposal supply installation and … · mr. mayank sharma chief manager ph.no-022-6131...

BOI BNA RFP HO/IT/BNA/2018/0145 dated 27/04/2018

REQUEST FOR PROPOSAL

SUPPLY INSTALLATION AND MAINTENANCE of 500 CASH RECYCLER MACHINES

FOR DEPLOYMENT AT BRANCHES OF BANK OF INDIA

Ref No. HO/IT/BNA/2018/0145 dated 27/04/2018


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Index

The services / products required, bidding procedures, and contract terms are

prescribed in this Request for Proposal (RFP) document. The RFP document

include:

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(a) PART 1 - Invitation to Bid

(b) PART 2 - Disclaimer

(c) PART 3 - Eligibility Criteria

(d) PART 4 - Scope of Work

(e) PART 5 - Terms and Conditions of Contract

(g) PART 6 - Technical Specifications

(h) PART 7 - Price Bid Format

(g) PART 8 - Forms

PART 1 INIVITATION TO BID

The Bank of India a Public Sector Bank (hereinafter referred to as “Bank”) invites

bids from Companies who have proven experience in undertaking the activity of

supply, installation, commissioning and maintenance of Automated Teller Machines

(ATMs) and Bunch Note Acceptor Machines (BNA) for banks in India for installation

of 500 BNAs at its Metro, Urban, Semi-urban and Rural branches and electronic

lobbies. The companies submitting Bid in response to this Request for Proposal are

referred to as the Bidder /s in this document and the selected lowest vendor is

referred to as the Vendor.

1.1 Existing set up of the Bank

The Bank has all its 5000 plus branches on Core Banking Solution (CBS) across the

country. The Bank has so far installed 7600 ATMs, 484 BNA and 700 Cash Deposit

Kiosks having presence across the country.

The Core Banking Software of the Bank is Finacle version 7.025 of Infosys

maintained by EIT(HPE). The Delivery channels communicate with CBS through

interface Connect24.

The ATM Switch of the Bank is IST Switch located at Bank’s Data Centre (DC) at

CBD Belapur being managed by FIS Payment Solutions and Services India Pvt. Ltd.

(FIS). The Disaster Recovery (DR) ATM switch is installed at FIS Data Centre

located at Chennai.

1.2 Schedule of RFP submission and details for Communication


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Address for Communication The Deputy General Manager

Information Technology Department,

8th Floor, Star House II, C-5, G-Block,

Bandra Kurla Complex,

Bandra East, Mumbai – 400 051.

Contact Person and Contact No. Mr. Mayank Tandon

Senior Manager

Ph.No-022-6131 9866

E-Mail: [email protected]

Mr. Nikhil Shinde

Senior Manager

Ph.No-022-6131 9869

[email protected]

Mr. Mayank Sharma

Chief Manager

Ph.No-022-6131 9856

E-Mail: [email protected]

Pre – bid Meeting

Last date and time of receiving

prebid queries

04/05/2018 at 11.00 a.m.

03/05/2018 upto 5.00 p.m.

Date & Place of Reverse

Auction (if decided to be

conducted),or opening of price

bids for Technically Qualified

Bidders

Will be notified by the Bank at appropriate

time.

Last Date and Time for Receipt

at Bank of India Head office

18/05/2018 by 03.00 p.m.

RFP submitted later than the time and date

mentioned above will not be accepted.

Address:

Bank of India, Information Technology

Department, Head office, Star House, C-5,

G-Block, 8th Floor, West Wing Bandra Kurla

Complex, Bandra (East) Mumbai – 400 051.


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Date and Time of Opening of

Technical Bid

18/05/2018 by 03.15 p.m.

1.3 Bid Document Availability

1.3.1 The Bidding Document may be obtained from the Bank at the following

address or downloaded from Bank’s website www. bankofindia.com and the bid

should be submitted on or before the due date and time brought out in this RFP

document at the address given below:

The Deputy General Manager,

Bank of India, Head Office, Information Technology Department Star House II, C-4, G-Block, Bandra Kurla Complex,

Bandra (East), Mumbai-400051,

Fax No. 022-61319880

1.4 Cost of Bidding

1.4.1 A non refundable bid amount of Rs. 50,000/- should be paid by the Bidder by

means of a demand draft / pay order favoring the ‘Bank of India’ payable at

Mumbai being cost of Bid document. The amount will not be refunded to any of the

prospective bidders under any circumstances including cancellation of RFP or

procurement process at any stage. If bid is downloaded from website, the cost of the

bid may be paid in a separate envelope while submitting the Bid. Bids are liable to be

rejected if demand draft / pay order for cost of the Bid is not received.

1.4.2 The Bidder shall bear all costs associated with the preparation and

submission of its Bid and the Bank will in no case be responsible or liable for these

costs, regardless of the conduct or outcome of the Bidding process.

1.5 Deadline for Submission of Bids

1.5.1 Bids should be received by the Bank at the address specified, not later than

the date and time specified in the Invitation to Bid. Any Bid received after the

deadline for submission of Bids prescribed, will be rejected and returned unopened

to the Bidder.


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1.5.2 The Bank may, at its discretion, extend this deadline for the submission of

Bids by amending the Bid Documents, in which case, all rights and obligations of the

Bank and Bidders previously subject to the deadline will thereafter be subject to the

deadline as extended.

PART 2 : DISCLAIMER

2.1 The information contained in this RFP document or any information provided

subsequently to Bidder(s) whether verbally or in documentary form by or on behalf

of the Bank, is provided to the Bidder(s) on the terms and conditions set out in this

RFP document and all other terms and conditions subject to which such information

is provided.

2.2 This RFP is neither an agreement nor an offer and is only an invitation by

Bank to the interested parties for submission of bids. The purpose of this RFP is to

provide the Bidder(s) with information to assist the formulation of their proposals.

This RFP does not claim to contain all the information each bidder may require.

Each Bidder should conduct its own investigations and analysis and should check

the accuracy, reliability and completeness of the information in this RFP and where

necessary obtain independent advice. Bank makes no representation or warranty

and shall incur no liability under any law, statute, rules or regulations as to the

accuracy, reliability or completeness of this RFP. Bank may in its absolute

discretion, but without being under any obligation to do so, update, amend or

supplement the information in this RFP.

2.3 This is not an offer by the Bank but only an invitation to bid in the selection

process initiated by the Bank. No contractual obligation whatsoever shall arise from

the RFP process until a formal contract is executed by the duly authorised signatory

of the Bank and the Bidder.


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PART 3 ELIGIBILTY CRITERIA

Sl.No. Criteria Documents to be submitted

1 Bidder should be a registered

company in India under Companies

Act 1956 and should have been in

operation for at least five years as

on date of RFP.

Copy of the Certificate of

Incorporation.

2. Bidder should be Original

Equipment Manufacturer of BNA or

their authorized representative

/distributor in India with at least

2000 installations of BNAs at PSU,

Private sector banks in India as on

31.03.2018.

An Authorised representative

should submit Manufacturers

Authorisation Certificate.

Supported by documentary

evidence.

Letters from the concerned

organization confirming successful

implementation of ATM project with

them to be submitted with following

details:

Name of the Bank

Number of Locations

Model and Make

Scope of Project giving details of EJ

pulling, Monitoring, Maintenance

services.

Name of the person who can be

referred to from Clients’ side, with

Name, Designation, Postal Address,

Phone and Fax numbers, E-Mail

Ids, etc., (Attach copies of purchase

orders)

The bank reserves the right to

inspect such installations while

evaluating the Technical Bid / right

to make a reference call.

3. The OEM’s BNA model proposed in

the Bid should have been installed

at least at 500 locations in India and

working satisfactorily.


evidence.

Letters from the Banks concerned

confirming successful

implementation of number of BNA

and satisfactory performance with


details:

Name of the client

Number of Locations


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Type of Model

Scope of Project




Phone and Fax numbers, E-Mail

Ids, etc.,

(Attach copies of purchase orders)



evaluating the Technical Bid.

4. Bidder should have its owned Managed Service Centre operational in India and must be managed services of ATMs / Cash Acceptor Machines including but not limited to 24 X 7 monitoring, call escalation, FLM, SLM, replacing consumables, EJ pulling etc. for at least 1000 ATMs as on 31/03/2018.

Provide address/s of Managed Service Centres owned by the Bidder. Satisfactory Letter from the Banks

confirming the FLM, SLM services

performed for 1000 ATMs/ BNAs as

on 31/03/2018

5 Bidder should be performing EJ

pulling and EJ Management for at

least 1000 ATMs / Cash Acceptor

machines as on 31/03/2018

Letter from the Banks confirming the

EJ pulling services performed for

1000 ATMs/ BNAs as on

31/03/2018

6 Bidder should have registered minimum annual turnover out of ATM/ Cash Dispenser / BNA related Indian operations should not be less than Rs. 100 Crores in each of the last three financial years of 2014-15, 2015-16 and 2016-17 as per audited financial statements.

Audited Financial statements to be

submitted. In case the Turnover is

not segregated business area wise

submit certificate giving ATM, Cash

Dispenser related turnover out of

total turnover from external auditor,

the auditor firm signing the Financial

Statement

7 Bidder should have maintained net profit for each of the last three financial years that is 2014-15, 2015-16 and 2016-17


submitted

8 Name of the Bill Validator OEM Certificate from the OEM of Bill validation technology to bidder / OEM of BNA assuring that the support to the Bidder for licensed technology would be provided for

Name

Enclose Certificate / letter form Bill

Validator OEM


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the contract period

9 Bidders and /or their franchisees should have presence at minimum 100 cities / districts spread across all States with support offices.

List of service centers with complete

address and contact details

segregated for Bidders and

Franchisee centres to be provided

as per Format enclosed.

10 Bidder should have centralised

complaint monitoring system in

place with toll free number, email

for call logging.

Proof of having centralized

complaint monitoring system and toll

free number for call logging

11 Bidder should not have been

blacklisted by any PSU Bank /

IBA/RBI since incorporation.

Self certification in the offer letter.

12 Bidder must have satisfactorily

conducted bank accounts for last

one year.

Bidder shall furnish the undertaking,

details of his bank accounts and

certificates from his banks regarding

satisfactory conduct of bank

accounts, along with the technical

bid.

Note:- Either the BNA manufacturer or their authorized distributor in India can directly bid in the tender but both of them cannot bid for the same make. Two different group companies (both with majority shareholding from a common company) submitting separate bids representing different OEMs will be disqualified. Bidder must comply with all the above mentioned criteria. Non-compliance of any

of the criteria will entail rejection of the Bid. Copies of the relevant documents /

certificates should be submitted as proof in support of the claims made.

PART 4 Broad Scope of Work

4.1 Bank is looking for Bidders who can supply, install, commission and maintain

BNAs/Cash Recyclers for a period of 5 years. The Bank proposes to procure and

deploy 500 BNAs at its branches and / or electronic lobbies across the country. Bank

proposes to install BNA within the branch lobby or the electronic lobby attached to

the branch accessible round the clock.

4.2 The site for the BNA, conditioned power supply and networking arrangement

through Branch LAN to ATM Switch will be provided by the Bank. The Bidder shall

be responsible for delivery and installation of the BNAs at the locations across the


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country irrespective of location (ground floor or any upper floor/s or mobile van) and

distance without any cost to the Bank.

4.3 Initially, the BNA will support functionality of Cardless online real time deposit

of Cash to the credit of account maintained at any branch of the Bank. The depositor

will have option of inputting the CBS account number or placing a barcoded

passbook in front of the inbuilt bar code scanner for CBS account number which will

be validated by the CBS.

The Cardless transactions should be routed through the middleware provided by the

vendor to CBS. Necessary hardware and connectivity will be provided by the bank

on virtualize environment. However, the card based transactions should be routed

through FIS switch to CBS.

4.4 Simultaneously, the Bank also proposes to provide card based transactions of

balance enquiry, card to card transfer, intrabank-interbank cash deposit, withdrawal

, fund transfer and other services provided by settlement agencies (NPCI, Master

Card, Visa) to the card-holders account without any additional cost to the bank.(on-

us and off-us transactions).

4.5 The requirement of functionality is given in para 4.21 of this document.

4.6 BNAs with technology of touch screen, EPP keypad, Triple DES enabled,

EMV certified dip smart card reader, recycler ready etc. have to be supplied and

installed at sites decided by the Bank. The detailed Technical Specifications are as

per PART 6 of the document.

4.7 BNA machine should have inbuilt Cash recycling feature. The Vendor should

enable the cash recycling functionality as and when desired by the Bank, without any

extra cost to the Bank.

4.8 The BNAs should have capability of remote monitoring of their all round health

and real time transaction status. BNA should have capability of installation / updation

of patches (OS and Antivirus), installation of screens remotely.

4.9 BNA should have inbuilt bar code reader for reading the CBS account number

from bar coded passbooks.

4.10 Bidder would be responsible for EJ Management in entirety. Vendor should

provide and activate Electronic journal pulling software / agent at each BNA for

pulling the EJ to a central site. Vendor should pull the EJs to its Managed Service

Centre. The EJs pulled should be preserved by the Vendor at its Managed service


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Centre for a period of six months or as per the IT Act/ Other Statutory Act. The

necessary hardware for storing the EJ at its managed service centre should be

provided by the Vendor as part of its offer without extra cost. The necessary

backhaul and supporting network equipment (IPV6 compliant) at both locations

connecting the Managed Service Centre of the Vendor to Bank’s DC should be

provided by the Vendor as part of its offer to the Bank. The Bank will not pay any

extra cost for the same. The Bidder should ensure that traffic to be end-to-end IP

Sec/3DES or higher Version encrypted between its Managed Service Centre and

Bank’s DC. One resource should be provided by bidder to manage MIS, Call

complaints/monitoring etc. at no extra cost to the Bank. Vendor is liable for a penalty

of Rs 1,500 per day on unavailability of the resource. This support is required for

contract period of 5 years. The resources will be at the disposal of the Bank.

Bank propose to outsource all the services for BNA excluding cash evacuation.

4.10.1 Cash Reconciliation/Management

The bidder should provide a portal to the bank from where bank’s team can

view/search live transaction done based on following criteria:

a. Retract cases account wise, date wise.

b. Successful cases account wise, date wise.

c. Search any transaction either based account no, date, transaction number.

The Bidder should resolve reconciliation disputes within 3 working days of

reporting the difference. If the Bidder does not respond by third working day

the difference amount will be recovered from Bidder on fourth working day.

Upon reconciliation by the bank if difference is observed, and/or related

complaints are to be resolved by the bidder in 3 working days.

Transaction level Reconciliation for Deposits and Withdrawals - 4 Way

Reconciliation comprising EJ/Switch/CBS/CBR/Settlement.

GL Reconciliation – Reconciliation of Physical Cash as per CBR (Cash

Balancing Report) and GL.

Dispute Resolution for Cash deposit transactions and Cash Withdrawal

Transaction.

4.10.2 The bidder must undertake to make all software upgradation /

modifications necessary to conform to any changes or modifications or

upgradation in Finacle or any changes or modifications required by the Bank, RBI

and any other controlling authority from time to time without any additional cost to the

bank including site visits of the engineer.


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4.11 The detailed technical specifications of BNA are given in PART 6 of this

document.

4.12 In case any hot fixes, bill validation modifications, software patches, Screens

etc can not be applied remotely, the Vendor is required to update the Software, OS

by sending its personnel at each location. This exercise should be done free of cost.

4.13 BNA should verify the genuineness of the notes online while accepting

currency notes before confirming the transaction of depositing in accounts.

4.14 BNA should have the capability of impounding the counterfeit currency. Bidder should undertake to upgrade the counterfeit currency detecting software minimum once in three months. 4.15 BNA should have Note number tagging and traceability to account with appropriate report generation as per Bank’s requirement. 4.16 BNA should be capable of and provide for adherence to RBI’s Note Authentication and fitness sorting parameters. 4.17 Vendor should update the software to support all new variants of currency

notes as well as new denominations, if any, issued subsequently without any extra

cost to the Bank during the period of warranty and AMC. Bidder should update the

Bill validation software to reject all genuine currency notes withdrawn from circulation

by RBI based on the guidelines and within the required time frame including

recalibration of machine without any additional cost to the bank (including site visits

of the engineer).

4.18 Bunch Note Acceptor should accept Bulk deposit of cash with facility to

recognize genuine currency of multiple denominations and accept at least 200 notes

at one go and prompt for more before processing the transaction.

4.19 BNA should have five cassettes with capacity of storage of minimum 2200

notes per cassette. Of the five cassettes, initially four storage cassettes should be

configured for deposit of currency and fifth cassette should be available for diverting

the counterfeit currency for impounding. During the contract period Vendor should

reconfigure three cassettes for Cash recycling as and when required by the Bank.

4.20 BNA should have temporary stack unit with Escrow capacity of minimum 200

notes.

4.21 Functional Specifications


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4.21.1 The Bank initially intends to implement Cardless transactions of cash deposit

by interfacing to its ATM Switch of IST make for connecting to the Finacle Core

Banking Solution using NDC / DDC message standard with following broad

functionality:-

i. Depositing Cash to the Credit of various types of customer accounts by

input of CBS beneficiary account number or by reading the CBS account

number from the bar coded passbook or by debit/credit card.

ii. Configure interface for processing transactions as per the messages

received from Core Banking Solution.

iii. Accepting currency note of Rs. 50,100, 200, 500 and 2000 and verify the

genuinety of the notes before acceptance.

iv. Disabling retraction feature

v. Impounding of counterfeit currency notes, stacking the same in URJB

with appropriate EJ/ JP log capture of Transaction serial number and

denominations of notes.

vi. Rejecting / returning No Bank Note without the feature of retraction

vii. Rejecting /returning soiled notes with tolerance level set by the Bank

without the feature of retraction

viii. Rejecting /returning suspicious notes without the feature of retraction

ix. Rejecting / returning genuine currency withdrawn by RBI from circulation.

x. Accepting real bank note

xi. Allowing user to backtrack the transaction by offering confirmation of the

deposit menu. In case user cancels the transaction returning of the entire

cash except notes diverted for impounding

xii. Sending message to Core Banking for Crediting the account.

xiii. Printing of receipt for the user (upon obtaining confirmation message from

Core Banking) with denomination details of cash credited to account, the

currency rejected, date and time stamp, transaction details and

beneficiary account number details and account name.

xiv. MIS/EOD Reports on: a. All Deposit Transactions b. All Dispense Transactions c. Denomination-wise Cash Balance report d. Counterfeit Notes detected (Account wise details) e. Soiled/Non-issuable Notes f. Transactions where deposit accepted but transaction failed g. Transactions where account debited but dispense not done h. Transaction successful (account credited) but currency returned i. Reconciliation reports j. Admin function reports

xv. EoD report to be customised as per Bank’s requirement. Primarily the

EOD report should provide summary of transactions denomination wise,


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log of successful transactions with tranid, account number and amount

deposited, log of un successful transactions

xvi. Other MIS of Counterfeit notes detected, soiled /non-issuable notes,

Transactions where deposit accepted but transactions failed,

reconciliation report etc.

xvii. Printing the EOD report on Receipt Printer roll and not on JP roll.

xviii. Appropriate messages on the screen as user prompts and guidance to

user etc.

xix. Capability to track the depositor for counterfeit currency notes preferably with Recognition of the serial nos. of individual currencies Storing & passing on image data for later processing

xx. Sending the message of cassette full, low on receipt printer stationery to one node on Branch LAN

xxi. Stacker getting full and low on stationery alerts should be displayed on

one node connected to Branch LAN

xxii. Customization/new report as per requirement of bank.

xxiii. The proposed BNA should not be end of sale and end of support for the

period of five years from award of contract, otherwise bank will blacklist

OEM/Bidder.

xxiv. Admin functions

xxv. Integration with Banks CRM system.

xxvi. URL based platform to be provided by the vendor for providing the

feedback/complaint related to the transaction.

4.21.2 During the period of Warranty and AMC the Bank would implement Card

based deposit/withdrawal transactions with PIN authentication on BNA using

interface to Bank’s IST ATM Switch with following broad functionality:-

i. Deposit of Cash to the Card holders Primary and other linked

accounts

ii. PIN change facility

iii. Balance Enquiry

iv. Addition/Updation of mobile number , AADHAR number

v. Tax/Utility payments

vi. Card to Card Transfer

vii. Deposit/ Withdrawal/Fund Transfer through IMPS/ NEFT/IMT/UPI//AADHAR based Biometric/Iris authentication.

viii. BAR code Enabled Cash deposit/ Withdrawal/Fund Transfer ix. QR code Enabled Cash deposit/ Withdrawal/Fund Transfer x. Support for all Card Schemes – VISA/Master/RuPay/Diners/Amex etc. xi. Receipt Printing for Transaction with following details:

Date and Time Location Code (Alphanumeric)


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Card no. Account No. Transaction SL No. Amount Description of transaction

xii. Should allow cardholder to cancel a transaction before its execution. (Appropriate message should appear guiding the customer)

xiii. Videos detailing transaction steps xiv. Flashing lead-through indicators xv. Consumer guidance labels xvi. Distinguishing icons xvii. Should maintain audit trail with date and time stamp for each

transaction xviii. Deposit of Cash to the credit of account holder of another Bank.

4.22 Should have the Monitoring tools for giving comprehensive error reporting upon enabling Cash Recycler function. 4.23 Should be capable of Audio guidance in two / three languages. (The required WAV files to be provided by the vendor) 4.24 BNA should be provisioned to add further functions easily and also to disable any of the functions as per Bank’s requirements during the contract period. 4.25 The Vendor should design and load all the Screens for the functionality required to be made live by the Bank from time to time. 4.26 Consumables and Stationary

Supply and replenishment of consumables (i.e. JP Paper, RP Paper, JP Ribbon, etc) without any quantitative limit and as per the specifications of the Bank during the contract period without any additional cost to the bank.

The receipt printer paper roll shall be as per the specifications decided by Bank and will be having Bank’s advertisements in bilingual format without any extra cost to the Bank. All thermal paper prints must have a quality to be stored in good condition for a minimum of 1 year period.

4.27 Centralized Electronic Journal (EJ) pulling, Software & Content distribution at BNAs The Bidder should have the facility to extract the electronic journals for all the transactions in each and every BNAs to a centralized location server and Bidder should provide a portal from where required enquiry by the bank. Bidder has to ensure that the success rate of EJ pulling is at least 97% on T+1 basis and 100% on T+3 basis.


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Bank requires EJs to be stored in encrypted format, with a sole private key to the Bank. Successful bidder must preserve / store/ SFTP EJ in encrypted format. The successful Bidder has to take full responsibility of pulling Electronic Journals from BNAs and archival of the same at least for a period of 6 months or as decided by the Bank. The Bidder has to provide the Electronic journals to Bank on T+1 basis at the desired location as decided by Bank. The Bidder has to also provide Journal Prints (JP Rolls) to the Base Branch on daily basis or whenever requested by the Bank. The solution should be compatible & capable of working on third party software for EJ pulling services i.e. IQSD, Radia, SDMS, Infobase etc and / or any other agent that the successful Bidder may deploy and in no way should hamper the functionality of the BNA. In case of software crash, Bidder will make arrangement to copy data on daily basis to a remote folder and provide the same as and when required. If the BNA disconnects or EJ Pulling software needs to be re-installed, Bidder will take up the matter directly with the respective vendors for solution immediately but latest within 8 hours. Bank will not be responsible for the same. Centralized content distribution to all BNAs within 2 days after Bank provides creative , new/additional BNA screen sets & audio files etc and provides details of Successful and unsuccessful upload of the same in BNA. In case it is not possible to distribute the screens through centralized mode due to size of files or any other issue, the Bidder should update the same by sending engineer onsite without any cost to Bank. Screen distribution should be platform independent – should support windows 7 or any other higher Operating Systems installed on Bank BNAs. The solution should support PCX, GIF, MPEG, FLC, FLI and other image, audio, video file formats. The solution should be capable of distributing screens, audio files, antivirus software and patches at specified BNAs PAN India and also should be capable of roll back if brought to the previous state. All necessary hardware, software etc required for this purpose (if not installed on any of the BNAs) shall be provided by the Bidder without additional cost to Bank. 4.28 Helpdesk & Incident Management Centralized Helpdesk with multiple communication lines as single point of contact for BNA or any other related issues. Proactive problem resolutions round-the-clock and remote support to field operatives and Branches. The system should drive an automatic process (fault diagnosis, fault segregation, fault ticket generation, assigning owner to the ticket, and call to action,


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dispatches, progress monitoring, escalation and call closure) to record any type of fault without manual intervention. The Bidder should provide a dedicated help desk that function as the single point of contact for end-to-end resolution for BNA, automated on-line real-time fault detection & trouble ticketing. The Bidder should coordinate with BNA vendor/OEM for all the activities under the scope of work of this RFP. The Bidder’s Incident Management Services should also manage the coordination and follow up till resolution of incidents that require both single and multiple third parties. Proactive and reactive review of hardware & Software performance of BNA. The Bidder shall provide BNA Uptime/ downtime / SLA report within 24 hrs as desired by Bank as and when required. Any customization required for monitoring the performance of BNA has to be done by the successful Bidder at his own cost. Detailed analysis report on performance, uptime and availability of BNAs to customers ATM wise /State wise/center wise etc on monthly basis and/or as and when required. Monthly Reports on the Bidder’s performance on call logging, call forwarding to the Third Party Vendor and escalations if required

The Bidder should provide monthly and daily detailed BNA transaction report on BNA performance.

Long pending issues and exceptional cases shall be reported in a separate format on daily basis and on weekly basis as the case may be.

Prompt Call logging within two hours in case no transactions are routed for the time period 8 AM to 8 PM by the bidder/engineer. Toll free number and email id should be provided by the bidder and such details should be attached to the machine. 4.29 Switch Feed Bidder will provide switch feed for monitoring BNA health status. Bidder should develop web based application or any other interface for monitoring BNAs at his own cost. The Bidder should also share the monitoring tool with Bank. If successful bidder is not able to monitor BNA health status efficiently or build a interface along with standard online switch feed, then successful bidder should be capable of deploying the BNA along with agent based feed monitoring system without any additional cost to bank, which should be capable of monitoring health status of BNA efficiently to his central monitoring system. 4.30 Review of Performance


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Bank will review the performance of the services provided, on quarterly basis and can take the necessary action/decisions against the vendor. PART 5 TERMS AND CONDITIONS

5.1 Period of Contract

The Bidder should commit to install the BNA with Technical and Functional

Specifications contained in this RFP and provide the services detailed in this

document for the contract period of 5 years. The seven years contract period would

comprise of 1 year warranty and 4 years AMC.

5.2 Vendor shall be fully responsible for the manufacturer’s warranty in respect of

proper design, quality and workmanship of all equipment, accessories etc. covered

by the offer during contract period.

5.3 Vendor must warrant all equipment, accessories, spare parts etc., against any

manufacturing defects during the warranty and AMC period.

5. 4 Comprehensive Warranty

Vendor should provide Comprehensive onsite Warranty covering all parts and labour

for a period of one year from the date of acceptance of the BNA (as per date of

Installation Acceptance Certificate) for the BNA, accessories, Hardware and

Software. During warranty/AMC period Bank will not pay any charges for Engineer’s

visit and cost of replacement and repair of the parts except when the BNA part is

physically damaged by miscreant or otherwise.

5.5 Comprehensive Annual Maintenance Contract (AMC)

Bank will enter into an Annual Maintenance Contract (AMC) with the Vendor after the

expiry of warranty of one year. Vendor should provide comprehensive onsite AMC

covering all parts and labour for period of four years after the expiry of One year

Warranty period at annual rate of 10% of the Cost of the BNA quoted in the Price Bid

for maintenance of the BNA.

The Bidder has to enter into a comprehensive Annual Maintenance Contract of BNA,

post warranty period. Bidder has to ensure all BNAs are in operational condition for

24X7X365. During warranty and AMC period, the Bidder has to coordinate with the

respective vendors as part of the scope.


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No extra charges shall be paid by the Bank during the tenure of contract for any

maintenance activity, Repairs, replacement of all spares of BNAs, Connectivity

equipments, electrical, consumables Spare part etc, what so ever.

Supply, installation and replacements of original spare parts (OEM make only)

including all consumables due to any breakdowns, thefts, voltage fluctuation,

earthing related, electrical fluctuations, short circuit, rodent attacks, etc or natural

wear & tear or due to aging of BNAs, without any extra cost to Bank.

Further, the Bidder should arrange for change of password & Replacement of

electronic or mechanical lock or break opening of lock of BNAs without any

additional cost to Bank on account of any reason thereof.

Preventive maintenance for BNAs atleast once in every three months and as and

when required.

Bidder has to provide BNA camera image and external dome camera image free of

cost, whenever Bank requires the same. The storage at BNA should be holding the

images atleast for a period of 6 months.

Any financial loss on account of non-availability of the footage due to reasons

attributable to Bidder shall be borne by the Bidder.

Implementation of hardware and software level Configuration changes including

cassette configurations / IP configuration changes wherever required/ necessitated

by the Bank without any additional cost to the Bank.

Quarterly satisfactory performance certificate/ PM report to be obtained with base

branches acknowledgement and reports should be submitted at HO.

The Bidder is expected to take full fledged responsibility of the BNA (both hardware

& software). Bank shall not pay any charges for fixing/replacing any spare parts/

consumables for whatsoever reason other than Vandalism, fire and natural

calamities.

The Agents Updates, Patches (or any other software component) etc. shall be

provided by the Bidder through OEMs without any additional cost to the Bank.

Checking and resolving of BNA camera status as a part of SLM & PM activity or

otherwise.


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Bidder will shift the machine as per requirement of the Bank without any additional

cost to the bank.

5.6 Responsibilities of the Vendor during Warranty and AMC

5.6.1 During the period of warranty and subsequent AMC period, repair and

replacement of any of the part on account of product malfunctioning caused by

circumstances not attributable to the Bank should be done free of cost by the vendor

within one working day that is on next working day from the day on which the call

was logged at all branches (if it affects / impacts operation of BNA) and within four

working days at all locations (if it does not impact the operation of BNA).

5.6.2 Bidder shall maintain 99.5% uptime of the services throughout the contract,

calculated on monthly basis, failing which the penalties will be applied as under:

Uptime Metro Urban/Semiurban Rural

Below 99.5 5

Below 98.5 7 5

Below 97.5 10 7 5

Below 96.5 12 10 7

Below 95.5 15 12 10

Below 94.5 17 15 12

Below 93.5 19 17 15

Below 92.5 21 19 17

Below 91.5 25 21 19

Penalty will be calculated at the above percentages on the monthly/quarterly billing

payable to the vendor.

Downtime shall mean the interval between the time of failure and the

completion of repair. Penalty shall be calculated for each BNA at the end of each

month/quarter.

Bidder shall also be responsible for any penalty payable to the customer as per RBI

guidelines in case of delay in resolving customer complaints caused because

of lack of evidence or support from Bidder , subject to maximum of claim

amount plus any penalties levied by authorities.

If vendor fails to provide the EJ for any reason for which bank may suffer loss

the same will be recovered from the vendor.


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The obligations under the warranty expressed above shall include all costs relating

to labor, spares, maintenance (preventive & unscheduled) and transport charges

from site to manufacturer's works and back for repair/replacement at site or any part

of the equipment which under normal & proper use and maintenance proves

defective in design, material or fails to conform to the specifications. The turnaround

time for spare parts replacement must be a maximum of 8 hours for

Metro/Urban/Semi Urban locations and 24 hours for rural places.

Penalty for non-supply of consumables/ Low quality consumables:-

Penalty of Rs.500/- per day per BNA will be deducted towards non-supply of

consumables as reported by the branches/offices. In case the Bidder supplies low

quality consumables in the BNA and if it is reported that the functioning of the BNA

machine is problematic due to low-quality consumables utilized in the BNA, the bank

will impose a penalty @ Rs. 500/- for each BNA per instance per day till the

consumables are replaced.

Penalty under EJ Pulling services and EJ Reconciliation:-

Bidder has to ensure that the success rate of EJ pulling is at least 97% on T+1 basis

and 100% on T+3 basis. In case of non submission of 100% EJ on T+3 basis, Bank

will charge a penalty of Rs 500/- per day per BNA. Further, in case of any claims of

the cardholder by the Bank in the event of non availability of EJ and EJ

reconciliation, the Bank will recover the amount from bidder claimed by the

cardholder.

Penalty for delay in replacement of spare parts:-

In case the spare part replacement is required and not been replaced within

stipulated time period of 24 hours, a penalty of Rs. 500/- per day with maximum of

10% of the AMC for said month(over and above AMC penalty) will be levied.

5.6.3 Maintenance under this agreement shall cover, inter alia, free provision of

such spares, parts, kits, software, including ej pulling, as and when necessary to

ensure that the Equipment function in a trouble-free manner.

5.6.4 Bank staff will be responsible for functions like JP roll replacement,

replacement of receipt printer roll and vendor will be responsible for removal of JP

paper jam, currency jam at cassettes, currency jam / fault developed at deposit /

dispense slots, currency stuck at cassettes etc.

5.6.5 BNA should function round the clock with built-in fault tolerance features


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5.6.6 Maintenance under the agreement shall include ten updates of screens in a

single year, during the contract period. The shifting / transportation cost will be borne

by the Bank.

5.6.7 If any particular machine is frequently becoming out of order for mechanical

reasons for more than three times in a month and such incidence occurs for three

consecutive months, the Bank may ask the vendor to replace the machine and

Vendor should replace the machine with another new machine at no extra cost to the

Bank.

5.6.8 In case of need the Vendor will provide the image of the depositor of particular

transaction from BNA integrated surveillance system. Bidder should provide

images/footages in case of disputed transactions/ or as and when required by the

Bank. If Bidder is unable to do so for any reason, the Bidder will be liable to pay the

disputed amount plus costs incurred by the Bank towards satisfaction of the disputed

amount. If Bidder is unable to provide images within 3 days then a penalty of Rs.500

/- will be charged.

5.6.9 The vendor will ensure that at the time of delivery of BNA the machines are not

affected by virus/malware and will ensure that the vendor’s employees attending to

the BNA during warranty/ AMC do not introduce virus/malware and in case of dispute

Bank’s decision will be final.

5.6.10 The BNA machine should be energy efficient.

5.7 The Vendor shall design the Screens required for enabling the functionality.

Any modifications / additions to the Screens should be done free of Cost. The

background design of Screen would be provided by the Bank. If required the Vendor

should send its personnel at each branch for installation and updation of the Screens

without any additional cost to the bank.

5.8 Bidder should guarantee that the equipment delivered to the Bank is brand new,

including all genuine components.

5.9 The Application Software should be configured to print the JP log on Receipt

Printer that is Summary sheet denomination wise and log of transactions on EOD

should be printed on receipt printer.

5.10 The vendor should also guarantee that all the hardware and software supplied

is licensed and legally obtained.


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5.11 The vendor should timely apply/load all software patches, templates of new

notes and fake notes, loading of complete new screens (as per banks requirement

and maximum 10 screens per year) in the individual BNA during the Warranty and

AMC period. This job has to be done as part of Warranty and AMC support services,

without any extra cost/visit charges. In case BNA accepts any counterfeit note/s, the

incident will be reported to the Vendor and vendor has to make good for the loss

immediately. The configuration of the BNA should be checked immediately and

rectified.

5.12 Vendor should provide necessary interface, hardware and database, if

required for seamless interfacing / connecting to Bank’s ATM Switch without any

additional cost. In the event of upgradation of the ATM Switch Software version

during the contract period, the Vendor should ensure working of the existing full

functionality. For the purpose, if necessary modifications / enhancement are required

to be done by the Vendor in BNA Application it should be done without any additional

cost.

5.13 Functionality of Cardless transactions as mentioned in PART 4 above

requires to be customised and successfully tested within one month of issuance of

Letter of Intent. Functionality of Card based transactions for all types of Cards

interfacing Bank’s ATM switch as mentioned in Part 4 above should also be provided

free of cost during the Warranty and AMC period.

5.14 The required cabling and conditioned power supply to connect to the Branch

LAN / networking, Air-conditioning arrangement will be done by the Bank.

5.15 The vendor must ensure before delivery that operating system is hardened to

block the services which are not required.

5.16 The vendor should provide BNA specific firewall to take care of intrusion

detection, port scans and other common virus attacks.

5.17 Submission of Bids

5.17.1 It is a two staged bidding process. The Bidders’ shall seal one envelope each

of “Technical Bid” and “Indicative Price Bid” and both these envelopes shall be

enclosed and sealed in one outer envelope. The Outer envelope should bear the

Project Name as BOI BNA RFP Ref No. HO/IT/BNA/2018/0145 dated 27/04/2018.

The inner envelopes shall bear the Project Name as under:


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BOI BNA RFP Ref No. HO/IT/BNA/2018/0145 dated 27/04/2018 Technical Bid or

Price Bid as the case may be.

5.17.2 The Technical Bid envelope should contain the following documents:-

a) Form 8.1 Offer Letter

b) Form 8.2 Non-Disclosure Agreement

c) Form 8.4 Manufactures’ Authorisation Form

d) Form 8.6 List of owned Service Centres and Franchisee Service Centres

e) Form 8.7 Bank Guarantee for Earnest Money

f) Form 8.9 Conformity to Eligibility Criteria and General details of the Bidder

g) Form 8.10 Track Record of operations

h) Form 8.11 Undertaking for Scope of Work

i) Form 8. List of Service Centres

j) PART 6 Technical Specification response in the RFP format

k) Pay order fvg. Bank of India of Rs. 50,000/- being cost of Bid.

l) Bill validator OEM certificate

5.17.3 The Price Bid envelope should contain the following

Price Bid Form as per PART 7 of the RFP document

5.17.4 Bids should be received by the Bank at the address specified, no later than

the date and time specified in the Invitation to Bid. The Bank may, at its discretion,

extend this deadline for the submission of Bids by issuing corrigendum amending the

RFP. Any Bid received after the deadline for submission of Bids prescribed, will be

rejected and returned unopened to the Bidder.

5.18 Preventive Maintenance

Bidder shall conduct preventive maintenance including but not limited to inspection,

testing, satisfactory execution of all diagnostics, cleaning and removal of dust and

dirt using vacuum cleaner from Cash Acceptor Slot, Cassette the interior and exterior

of the Equipment and necessary repairing of the Equipment minimum once in a

three months to ensure that the equipment is in efficient running condition so as to

ensure trouble free functioning. The Preventive maintenance should be scheduled

after the business hours of the branch in which the BNA is installed. Branch will

maintain a register of preventive maintenance attendance by the vendor personnel.

AMC payment will be released on submission of preventive maintenance report only.

5.19 The Vendor shall depute it’s representative / engineer for 15 working days on-

site at the branch upon commissioning of the BNA for the purpose of training /


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educating the branch staff and initiating customers to use the BNA. The operational

onsite training to the Bank’s staff in performing admin job, EOD process, reconciling

the Cash with summary report, replacing receipt printer roll, removing the cash

deposited from the cash cassettes, safe lock PIN change etc. should be provided

during the 15 days of hand holding period. The representative of the Vendor should

remain present throughout the day for these 15 days. Thereafter once in half year if

required by the Bank at any particular branch site, such training for one day should

be provided at no additional cost to the bank. The payment will be released by the

zones after satisfactory report from the branches and completion of necessary

training.

5.20 Installation Acceptance Certificates

a. On successful commissioning of the BNA and completion of 15 working days

on site support and training by Vendor’s qualified engineer, the Installation

acceptance certificate (Form 8.5) should be jointly signed by the Vendor and

the representative of the Branch. The date on which such certificate is signed

shall be deemed to be the date of Acceptance of the BNA system.

b. Acceptance Tests

Bank may ask the Bidder to arrange demonstration of the features,

quality and capabilities of the BNA as per model committed in the bid

and as agreed upon to be supplied and installed. Bank will accept the

model on successful completion of the demonstration as above.

Unsatisfactory performance of the BNA may result in Bank rejection of

the entire offer.

The Bidder must submit pre-shipment quality inspection certificate

along with the invoices to Bank. However, Bank reserves the right to

conduct preshipment inspection by its own employee or approved third

party. The Bidder has to offer the items for inspection in such a manner

that it does not affect the delivery schedule. Factory inspection of the

BNAs to be supplied to Bank will be carried out at Bidder’s

factory/site/center. There shall not be any additional charges for such

inspection. However, Bank will have the discretion to recover the costs

related to travel and stay of its staff/consultants from the Bidder if the

BNAs offered for inspection are not as per Bank’s order or the Bidder

does not comply with the test and inspection procedure.

If any inspected BNA fail to conform to the specifications, Bank may

reject the same and the Bidder shall either replace the rejected BNA or

make all alterations necessary to meet specification requirements free

of costs to Bank.


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Bank right to inspect, test and where necessary reject the BNA after its

arrival at the destination shall in no way be limited or waived by reason

of the same being previously inspected, tested and passed by Bank or

its representative.

5.21 Bidders should note that all the information required by the Bank as per RFP

needs to be provided. Incomplete information may lead to non-selection.

5.22 Period of Validity of Bids

5.22.1 Bids shall remain valid for 180 days from the date of opening of the Bid. A Bid

valid for a shorter period may be rejected by the Bank as non-responsive. In

exceptional circumstances, the Bank may seek the Bidders’ consent for extension of

the period of validity. The request and the responses thereto shall be made in

writing.

5.22.2 No Bid may be withdrawn in the interval between the deadline for submission

of Bids and the expiration of the period of Bid validity. Withdrawal of a Bid during this

interval may result in the Bidder’s forfeiture of its Bid security

5.23 Evaluation of Bids

5.23.1 Technical Bids will be opened in the presence of the authorized

representatives of the bidders and Bank’s Tender committee. No bid will be rejected

at the time of opening of the Bid.

5.23.2 Preliminary Examination

5.23.2.1 The Bank will examine the Bids to determine whether they are complete,

required forms, documents, financial statements, reference letters, make model of

BNA offered etc. have been furnished, the documents have been properly signed,

and the Bids are generally in order. The Bank may, at its discretion, waive any minor

infirmity, non-conformity, or irregularity in a Bid, which does not constitute a material

deviation.

5.23.2.2 The Bank will examine whether the Bid and whether the Bidder is eligible

in terms of Part 3 – Eligibility Criteria. During evaluation of the Bids, the Bank at its

discretion may ask a bidder for clarification of its bid. The may visit the reference

sites to ascertain the eligibility of the Bidder in terms of the PART 3 Eligibility Criteria.

5.23.2.3 The request for clarification and the response shall be in writing, and

no change in the substance of the bid shall be sought, offered or permitted.


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5.23.3 Technical Evaluation

5.23.3.1 The Bank reserves the right to evaluate the bids on technical & functional parameters including visit to inspect live site/s of the bidder, interact with the banks whose reference letters are submitted. The technical bids will be evaluated inter alia on the basis of the following key criteria:

a) Ability of the proposed BNA to meet functional (transactional) requirements outlined in this document.

b) Compliance of the Make and Model of BNA proposed with technical specifications laid down in the RFP

c) Bidder’s owned and its subcontractor's support facilities d) Project management capabilities of the Bidder e) Bidder’s experience / expertise with respect to the delivery of Scope of

work laid down in the RFP f) Availability of Managed Services Centre and EJ Management

credentials g) Any other relevant feature

5.23.3.2 The Technical response with respect to the make and model quoted and

requirements of technical and functional specifications mentioned in the RFP will be

evaluated. The Bank may cross check with other banks whose reference is

submitted by the Bidder in its Bid and any other external source as deemed fit. The

Bank’s decision on satisfactory level for technical shortlisting of Bid will be binding on

all bidders.

5.23.4 Evaluation of Price Bids

5.23.4.1 The Indicative Price Bids of only those Bidders who are evaluated as

eligible as per Eligibility Criteria contained in PART 3 and responsive to Technical

and Functional Specifications will be opened. The date and time of opening of

Indicative Price Bids will be communicated to such shortlisted Bidders.

5.23.4.2 Only those Bidders who qualify in Technical evaluation would be

shortlisted for commercial evaluation via Reverse Auction conducted by the Bank’s

authorized eProcurement service provider

5.23.4.3 The L1 Bidder will be selected on the basis of total of the price

evaluation of BNA only as quoted in Reverse Auction.

5.23.4.4 The successful bidder of Reverse Auction is required to provide price

breakup / confirmation within 48 hours of conclusion of the Reverse Auction.


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5.23.4.5 Arithmetic errors, if any, in the price breakup format will be rectified as

under :

(a) If there is a discrepancy between the unit price and total price which is

obtained by multiplying the unit price with quantity, the unit price shall prevail and the

total price shall be corrected unless it is a lower figure. If the bidder does not accept

the correction of errors, the bid will be rejected.

(b) If there is a discrepancy in the unit price quoted in figures and words, the unit

price in figures or in words, as the case may be, which corresponds to the total bid

price for the bid shall be taken as correct.

(c) If the vendor has not worked out the total bid price or the total bid price does

not correspond to the unit price quoted either in words or figures, the unit price

quoted in words shall be taken as correct.

(d) Bank may waive off any minor infirmity or non-conformity or irregularity in a

bid, which does not constitute a material deviation, provided such a waiving does not

prejudice or affect the relative ranking of any bidder.

5.24 Award of Contract Criteria

The Bank will award the Contract to the successful Bidder who would be determined to be eligible to qualify to perform the Contract satisfactorily, whose credentials are evaluated as conforming to the eligibility criteria and product offered is evaluated as responsive to the Technical and Functional Specification and quoted the lowest commercial Bid.

5.25 Letter of Intent

5.25.1 Upon issuance of Letter of Intent by the Bank the Vendor should

execute Contract Form as per Form 8.3 of the document.

5.25.2 Failure of the successful Bidder to sign the contract and return it to the

Bank within 15 days from the date of award of contract shall constitute sufficient

grounds for the annulment of the award and forfeiture of the Bid security.

5.26 Such selected lowest bidder would be required to successfully complete the

interface to Bank’s ATM Switch for integration to CBS for card/cardless transaction

processing and conduct POC (Proof of Concept) for the complete functionality

required by the Bank within one month from the date of issuance of Letter of Intent.

The test BNA required for the purpose should be deployed by the Vendor at location

required by the Bank without any additional cost.


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5.27 Deployment of BNA

5.27.1 The Bank will issue Purchase Order/s for 500 locations upon successful

completion of POC as and when required by the bank within timeframe of 6 months.

5.27.2 The Vendor should deploy the BNA at the respective branch /es within four

weeks of receipt of purchase order.

5.27.3 The Vendor should commission the BNA within 10 days of the Branch site

getting ready.

5.28 Repeat Order

The Bank reserves the right to place repeat order with the selected Vendor for 20%

of the RFP quantity.

5.29 Order Cancellation 5.29.1 If the Vendor fails to install and commission the BNA equipment within the

stipulated time schedule or the extended date if communicated by the Bank, it will be

treated as breach of contract. The Bank reserves its right to cancel the order in the

event of delay in customisation / testing of the interface and/or installation /

commissioning of BNA by giving a notice of 15 days to the Vendor.

5.30 Vendors shall indemnify, protect the Bank against all claims, losses, costs,

damages, expenses, action suits and other proceedings, resulting from infringement

of any Patent, trademarks, copyrights, agency/dealership etc., or such other

statutory infringements in respect of the entire software and hardware supplied by

the Vendor.

5.31 At any time prior to the deadline for submission of Bids, the Bank may

modify the RFP Document, by issuing Corrigendum to RFP. Notification of

amendments will be put up on the Bank’s Website and will be binding on all Bidders.

5.32 The Bank shall be under no obligation to accept the lowest or any other bid

received in response to this RFP and shall be entitled to reject any or all offers

without assigning any reason whatsoever.

5.33 Only one Model / Make strictly conforming to the specifications as mentioned

in the RFP should be quoted. When the configuration/ feature required is not

available in a particular model, the next available higher configuration model shall be

offered. The Models proposed/ marked for withdrawal from the market and the


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models under quality testing should not be offered. The model offered should be

supported for a minimum period of 6 years after expiry of warranty period.

5.34 Bid Currency

Bids are to be quoted in Indian Rupees.

5.35 Bid Prices

5.35.1 Bid price should be quoted as per format given in Part 7 of the RFP.

5.35.2 The per unit quoted price should be inclusive of customs and import duty, all

Service Charges, any other applicable duties and taxes, packing, Freight and

Forwarding, Transit Insurance, Local transportation, Hamali Charges, completing the

Road permit formalities, if required, installation charges etc. but exclusive of GST.

The vendor shall coordinate with the concerned agencies to complete the road

permit formalities, if any, and there shall not be overhead costs to the Bank for

obtaining such road permits.

5.35.3 The amount of AMC per unit quoted for four years period should be

exclusive of GST. The GST as applicable from time to time on the AMC payable, will

be borne / paid by the Bank quarterly in arrears. In case of any new tax on the fees

payable for AMC services rendered by the vendor being introduced subsequently,

the same will be borne by the Bank.

5.35.4 Prices quoted by the Bidder shall be fixed during the Contract Period of 5

years comprising of One year Warranty and four years AMC. The price quoted shall

not be subject to variation on any account, including exchange rate fluctuations. A

Bid submitted with an adjustable price quotation will be treated as non-responsive

and will be rejected.

5.35.5 Termination for Convenience:

The Bank, by written notice sent to the Vendor, may terminate the Contract, in whole

or in part, at any time for its convenience. The notice of termination shall specify that

termination is for the Bank’s convenience, the extent to which performance of the

Vendor under the Contract is terminated, and the date upon which such termination

becomes effective.

5.35.6 Limitation of liability

The liability under this Agreement, to the extent allowed by Indian laws, shall be

limited to the total contract value and neither party shall be liable for indirect and


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remote loss and damages. However the liability under no circumstances shall be

capped for any claims, losses, damages relating to the following (i, ii, iii and iv)

(i) Violation of the confidentiality obligations, and

(ii) Violation/infringement of IPR, patents, copy rights, trade marks etc, and

(iii) Claim against the bank by the vendor’s agent/employees, and

(iv) Willful/deliberate act or omission on the part of vendor or its employees or

agents and/or fraud.

5.36 Payment Terms

5.36.1 All Payments will be released by the respective Zonal Offices for the BNAs

installed at branches under its jurisdiction.

5.36.2 Upon delivery of the BNA at the branch site 50% of the unit cost will be

paid. The payment will be made against production of delivery challan and invoices.

The balance 40% will be paid upon submission of the Installation acceptance

certificate, proof of successful EJ pulling (by providing Text file of EJ and

Reconciliation report for one day transactions of the BNA) and remaining 10%

against submission of Performance Bank Guarantee. This payment can be released

on site by site basis.

5.36.3 Upon completion of the warranty period, the AMC charges will be paid on

quarterly in arrears basis after ensuring renewal of Performance Guarantee. The

AMC charges per year fixed for four years will be paid quarterly in arrears. The

applicable GST will be paid separately. The AMC charges will be released centrally

by the respective Zonal Office per site basis.

5.36.4 The TDS will be deducted at the applicable rate as per provisions of the

applicable law.

5.36.5 Liquidated Damages

If there is a delay by the bidder in the delivery of the software as will be mentioned in

the purchase order, the bidder will be liable to pay a sum of 1% (one percent) of

theorder value per week or part thereof (If the delay period is more than 3 days, it will

be treated as one full week) to the maximum of total order value for that site of delay

beyond the scheduled delivery date by way of liquidated damages. The liquidated

damages are pre-estimates of the loss or damage that may be sustained by Bank. In


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case the complete delivery is delayed beyond the scheduled delivery date, Bank

reserves the right to cancel the contract and return the partially delivered equipment,

if any, at the cost of the bidder and the entire amount received by the bidder by way

of advance will be returned immediately together with interest thereon @ 2% per

month from the date of receipt of advance till the date of refund. In case the bidder

fails to deliver all the deliverables as specified in the order, the liquidated damages

will be charged on the entire contract value.

5.37 Performance Bank Guarantee

5.37.1 The selected Vendor shall provide on an annual basis a Performance Bank

Guarantee from a reputed public sector or private sector bank for an amount of 10%

of the Total Cost of Ownership per BNA for the total no. of BNAs installed at the

branches under one Zone of the Bank. Performance Bank Guarantee will be

annually renewable through the period of contract with a claim period of 3 (three)

months.

5.37.2 In the event of non-performance of obligations, the Bank shall be entitled to

cancel the contract and invoke the Performance Bank Guarantee without notice or

right of demur to the Vendor apart from the other provisions of cancelling the order in

terms of the.

5.38 Resolution of Disputes

5.38.1 The Bank and the Supplier shall make every effort to resolve amicably by

direct informal negotiation, any disagreement or dispute arising between them under or in connection with the Contract.

5.38.2 If, after thirty (30) days from the commencement of such informal

negotiations, the Bank and the Supplier have been unable to resolve amicably a Contract dispute, either party may require that the dispute be referred for resolution to the formal mechanisms specified herein below. These mechanisms may include, but are not restricted to, conciliation mediated by a third party, adjudication in an agreed national forum.

5.38.3 The dispute resolution mechanism to be applied shall be as follows:

a) In case of Dispute or difference arising between the Bank and a Supplier relating to any matter arising out of or connected with this agreement, such disputes or difference shall be settled in accordance with the Arbitration and Conciliation Act, 1996. Where the value of the contract is above Rs. 1 Crore, the arbitral tribunal shall consist of 3 arbitrators one each to be appointed by the Bank and the Supplier. The third Arbitrator shall be chosen by mutual discussion between the Bank and the Supplier.


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b) Arbitration proceedings shall be held at Mumbai, India, and the language of the arbitration proceedings and that of all documents and communications between the parties shall be English;

c) The decision of the majority of arbitrators shall be final and binding upon both parties. The cost and expenses of Arbitration proceedings will be paid as determined by the arbitral tribunal. However, the expenses incurred by each party in connection with the preparation, presentation, etc., of its proceedings as also the fees and expenses paid to the arbitrator appointed by such party or on its behalf shall be borne by each party itself; and

d) Where the value of the contract is Rs. 1 Crore and below, the disputes or differences arising shall be referred to the Sole Arbitrator. The Sole Arbitrator should be appointed by agreement between the parties.

5.39 Jurisdiction

All disputes would be subject to Indian laws and jurisdiction, and settled at courts in

Mumbai.

5.40 Indemnity

The Vendor shall indemnify, protect and save the Bank against all third party claims,

losses, costs, damages, expenses, action suits and other proceedings, resulting

from infringement of any law pertaining to patent, trademarks, copyrights, licensing

etc. or such other statutory infringements in respect of all the hardware and software

used by them.

5.41 The Bank reserves the right to accept or reject any Bid /offer received in part

or in full, and to cancel the Bidding process and reject all Bids at any time prior to

contract of award, without thereby incurring any liability to the affected or Bidder or

Bidders or any obligation to inform the affected Bidder or Bidders of the grounds for

the Bank’s action.

5.42 Bank reserves the right to cancel the entire Bidding process at any stage

without assigning any reason whatsoever.

5.43 Bids submitted with counter condition / assumption will be rejected by the Bank.

5.44 Force Majeure


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5.44.1 The Vendor or the Bank shall not be liable for default or non-performance of

the obligations under the contract, if such default or non-performance of the

obligations under this contract is caused by any reason or circumstances or

occurrences beyond the control of the Vendor or the bank, i.e. Force Majeure. For

the purpose of this clause, “Force Majeure” shall mean an event beyond the control

of the parties, due to or as a result of or caused by act of God, wars, insurrections,

riots, earth quake and fire, revolutions, floods, epidemics, quarantine restrictions,

trade embargos, declared general strikes in relevant industries, satellite failure, act of

Govt. of India, events not foreseeable but does not include any fault or negligence or

carelessness on the part of the parties, resulting in such a situation. In the event of

any such intervening Force Majeure, either party shall notify the other in writing of

such circumstances and the cause thereof immediately within five calendar days.

Unless otherwise directed by the Bank, the Vendor shall continue to

perform/render/discharge other obligations as far as they can reasonably be

attended/fulfilled and shall seek all reasonable alternative means for performance

affected by the Event of Force Majeure.

5.44.2 In such a case, the time for performance shall be extended by a period(s)

not less than the duration of such delay. If the duration of delay continues beyond a

period of 180 days, the Bank and the Vendor shall hold consultations with each other

in an endeavor to find a solution to the problem. Notwithstanding above, the decision

of the Bank shall be final and binding on the Vendor.


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PART 6 TECHNICAL SPECIFICATIONS

FRONT ACCESS BUNCH NOTE ACCEPTOR WITH RECYCLING CAPABLE /

RECYCLING READY HARDWARE

Name of the OEM / Manufacturer:

Make and Model:

Type : Capex/Opex

Deviations in technical specifications should be clearly indicated in the remark

column.

Sl No

Features Yes / No

Remarks

1. Processor and Hardware

1.1 Intel® i3 Processor with minimum 2.8Ghz or above

1.2 4 GB DDR3 RAM or higher

1.3 2x 500 GB IDE/SATA HDD

1.4 4 or more USB ports in front for front access BNAs

1.5 DVD Writer

1.6 101Keys Keyboard with mouse operation

1.7 Microsoft Windows 7 or higher with latest Service pack

1.8 Software with CEN 3.0 complaint XFS and cross-vendor support

1.9 OS hardening (with firewall). BNA should be adequately hardened and only essential services should be activated. No malware including viruses, worms, Trojans should enter the BNA and affect the system. All BNA should PA-DSS compliant.

1.10 BNA should be accessible to physically Challenged, Wheel Chair Access and Visually Challenged as per ADA/AFA & RBI guidelines

1.11 Application interface required for Admin, reconciliation & MIS function.

1.12 BNA should be accessible to physically Challenged, Wheel Chair Access and Visually Challenged as per ADA/AFA & RBI guidelines

1.13 Trace Features (Provide log file for all Messages received and sent by cash dispenser. Especially


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Sl No

Features Yes / No

Remarks

in networked conditions, log should provide information from where the message is received and to which the message sent on their IP addresses)

1.14 Remote login facility for such utilities like Remote load of screens, to shutdown, start cash dispenser clear fitness etc.

2. Currency Chest

2.1 UL 291 Level1 certified secured chest / CEN1 Certified Secure Chest

2.2 S&G / MAS Hamilton (KABAMAS-CENCON) dual electronic combination lock of 6+6 digits with capability having One time combination (OTC) option and audit trail without any hardware change

2.3 Alarm sensors for temperature status, vibration status and chest open status while sending signal/messages to Switch/Management Centre

2.4 Machine should be IBNS compliant.

3. Hybrid Dip Card Reader

3.1 Dip Smart Card Reader with capability to read track 1 & 2

3.2 EMV/Smart Card Version 4.0 or later, as certified

3.3 BNA should be ready for using EMV chip cards

3.4 Software, firmware, license for using smart card on BNA

3.5 EMV software on Chip Card access that Bank can implement on the machine upon enabling interbank deposit and /or cash withdrawal by activating Cash recycler

3.6 Conformance to Rupay, Mastercard, VISA standards etc.

3.7 Contactless Card integration capability

3.8 Dip card reader should have anti skimming device with the capability to prevent further transaction/shutdown/offline the machine with generation of alerts to central monitoring system after the detection of skimming.

3.9 Cash Recycler must also have biometric authentication functionality with finger-print reader as per Aadhaar 2.0 or higher specifications or any other regulatory specified database and same is required from the initial stage. The Cash recycler should support Bio-metric functions and integrated with the Bank’s


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Sl No

Features Yes / No

Remarks

Biometric solution and UIDAI certified solution (Aadhar) without any additional cost to Bank

3.10 Secure Biometric scanner that supplies the finger print data to the ATM switch. The Biometric Scanner should be of good quality and should accept finger scans in one go and should be STQC Level 0 certified and compatible with AEPS & Aadhaar specifications. Bidder to furnish the STQC/ Aadhaar certificate in this regards. Biometric Finger printer reader with Software (UIDAI Approved Standard), registered/whitelisted with UIDAI

3.11 BNA should have the readiness to start QR code based transactions.

4. Customer Interface on BNA

4.1 15” LCD

4.2 Vandal Screen with Privacy Filter

4.3 Rugged spill proof Triple DES enabled keyboard with polycarbonate tactile / stainless steel EPP pin pad keys, EPP pin pad to be PCI Compliant with sealed metal keypad. BNA should also be capable for providing alphanumeric virtual keyboard.

4.4 Touch screen with support for visually handicapped through Function Defined Keys 4 + 4 AND EPP

4.5 Braille stickers on all devices as per requirements to support the visually challenged

4.6 Voice guidance support with internal speakers & headphone jack

4.7 Trilingual Screens Support (Screen Text will be provided by the Bank)

4.8 PIN pad should be covered with PIN guard / shield. This pin guard/shield should cover all three sides to avoid shoulder surfing and capture by external camera.

5. Bunch Note Acceptor, Recycler ready Cash Deposit Module

5.1 Bunch Note Accepting and Dispensing with capacity minimum 200 notes.

5.2 BNA should accept all denominations Rs.50, Rs.100, Rs.200, Rs.500 & Rs.2000 BNA should have template for all new variants of


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Sl No

Features Yes / No

Remarks

Rs.50, Rs.100, Rs. 200, Rs.500 & Rs.2000. Vendor to provide details. Vendor should update the software to support all new variants currency notes as well as new denominations, if any, issued subsequently without any extra cost to the Bank.

5.3 Minimum of 5 Deposit cassettes and 1 Reject cassette (4 Recycler Cassettes each for different denominations, 1 Deposit Cassette for deposit of mixed denominations and minimum 1 Cassette for rejected notes, impounded / counterfeit notes and retracted notes having at least one separate compartment for counterfeit notes. Initially, all cassettes of BNA should be configured for accepting deposit. Minimum three cassettes should be able to reconfigure at no extra cost in case Bank decides to implement recycler feature

5.4 Each Cassette should have capability to hold notes of any denominations with key based lock feature.

5.5 Denomination-wise sorting of the deposited currency notes.

5.6 Cassettes capacity of minimum 2200 notes

5.7 Reject Bin with capability to hold Reject /Retracted notes with dual locking mechanism

5.8 Four orientation bill validation for good and bad currencies

5.9 Notes deposited should be categorized and put into individual bins once they are accepted by the machine

5.10 Should support cardless transactions for account based transactions

5.11 Should support cardbased transactions for all types of cards issued by the Bank/s

5.12 Appropriate treatment for various categories of Bank Notes,viz. 1. No Currency Note (Reject) 2. Counterfeit Currency Note (Impound)


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Sl No

Features Yes / No

Remarks

3. Suspicious Currency Note (Reject) 4. Real Currency Note (Accept) 5. Soiled Currency Note (Reject /Accept) 6. Cut/Mutilated Note (Reject)

5.13 Capability to track the depositor for counterfeit currency notes preferably with

- Recognition of the serial nos. of individual currencies

(Serial number of counterfeit currency retracted for impounding to be captured in EJ / MIS report of notes retracted)

5.14 Foreign object detection in the input tray

5.15 Temporary stack unit – escrow capacity of 200 notes

5.16 Should support pin based authorization of transactions

5.17 Capability to react and request the customer to insert the bundle correctly

5.18 Capable of both side scanning of Bills

5.19 Full Bill validation time required should not exceed 8 to 10 seconds

5.20 Compliance to RBI’s Note Authentication and fitness sorting parameters.

5.21 Cash once deposited by the user should remain inside the safe. It should not be accessible without opening the safe in any condition like power failure or cash jam

5.22 BNA offered must pass Counterfeit Retention & Tracing Test with 100% accuracy

5.23 BNA must pass the test to identify the year of issue of the Indian Currency Note with 100% accuracy in single test.

5.24 BNA should have capability to handle plastic currency also, as and when introduced in India.

6. DES chip / Security

6.1 Capable of supporting Remote key Management – DES/RSA

6.2 Triple DES chip with encryption / verification / validation software. Should support AES without any additional hardware.

7. Integrated BNA Surveillance Solution

7.1 Solution must be able to capture image of the customer approaching and performing transactions at the BNA. This solution should be an Integrated with the machine and capture


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images based on motion

7.2 Solution should be able to store the images/video in a digital format for minimum 6 months at an average of 300 transactions per day.

7.3 Solution must provide an interface to browse, search and archive the stored video / images on hard disk or external media.

7.4 Solution must be able to capture & stamp the transaction information on the images.

7.5 Superimpose date, time and transaction data on to the recorded images.

7.6 The solution must not degrade the performance of BNA, e.g. speed of normal transaction

7.7 The hardware should be integrated within the BNA

7.8 Solution must be capable to take necessary backup of stored image and retrieval the same at any point of time by date and time/ account no/ card no./, transaction no./BNA ID

7.9 Machine should support second camera if required which would be deployed by the Bank in BNA lobby.

7.10 The solution must be capable of real time monitoring from a central location.

8. Software Agent

8.1 The BNA should be capable of supporting a third party software agent such as SDMS/Infobase/Radia, etc. Vendor should provide software agent for EJ pulling and Remote Monitoring Software support for the BNA to monitor its functions from a Central site. Vendor should install EJ software on all BNAs and pull the EJs on daily basis to its Managed service Centre.

8.2 Should be capable of interface using ISO message standard with Bank’s Core banking solution if required by the Bank

9. Connectivity

9.1 Should have Network Interface Card 10/100 Ethernet Card

9.2 Should be capable of interfacing Bank’s Switch IST using existing device handlers (NDC/D912) at no additional cost to the Bank


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9.3 BNA must support TCP/IP

9.4 The BNA should deactivate immediately when an skimming or cloning device has been installed on the machine.

10. Others

10.1 Minimum 40 Column 80 mm Graphic Thermal Receipt Printer

10.2 DMP/Graphic Thermal Journal Printer to print audit trail

10.3 Low media warning for all items viz. bills, journal roll, consumer printer roll etc.

10.4 In-built SMPS to work on 230V 50 Hz power supply.

10.5 Support input voltage of 230V AC /50 Hz with +/- 5%variation.

10.6 Should provide hardware and software for the day-to-day operations required by the custodian

10.7 BNA should have pin pad shield covering all three sides.

10.8 Kiosk should have inbuilt Bar Code Reader to

read and identify the 15 digit account number from

the Bar Coded passbooks

10.9 Machine should be capable to operate in all Indian

conditions with/without air-conditioner and should

be able to integrate solar power UPS.

10.10 Machine should be print customers slip in HINDI,

ENGLISH and Regional Language.

10.11 Customer receipt should mention serial no and

denomination of impounded notes if any.

10.12 Support centralized EJ pulling. Serial no of all

notes should be available with EJ or stored

separately and made available as and when

required.

10.13 EJ should be non-editable with encryption or with

checksum or any other solution to prove the

authenticity of EJ before a third party such as the

regulator (RBI) a Banking Ombudsman, Police

Authorities

11. Transactions to be made available at the BNA with Interface / connectivity to Bank’s ATM Switch and Core Banking Software

Kiosk should have inbuilt Bar Code Reader to read and identify the 15 digit account number from the Bar Coded passbooks

11.1 Card less transactions to be made available as per functionality detailed in Part 4 of the RFP


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11.2 Card based transactions to be made available as per functionality detailed in Part 4 of the RFP


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PART 7 : PRICE BID (Indicative)

Bidders should submit the Price Bid in the following format :- To, The General Manager,

Bank of India, Head Office, Information Technology Department, Star House, C-5, G-Block, Bandra Kurla Complex, Bandra (East), Mumbai-400051,

Dear Sir

Your RFP dated 27/04/2018 for Supply, Installation and Maintenance of 500 BNA

---------------------------------------------------------------------------------------- We refer to our offer letter dated -------- in response to your captioned RFP. We offer --------------- make and model of BNA of which we are the manufacturers / we are the authorized distributors. 7.1 Price quoted per unit of BNA is as under:-

Sr. No Particulars Total Unit cost

INR

1 Bunch Note Acceptor with Cash recycler ready

feature, with Managed services inclusive of one

year comprehensive warranty per unit

(inclusive of all customs and import duty but

exclusive GST)

A Cost of BNA

B Comprehensive Annual Maintenance Cost will

be applicable upon completion of one year

Warranty Period.

2 Add:- AMC at 10% of Cost of BNA for 1st year

(exclusive of GST) per unit

3 Add:- AMC at 10% of Cost of BNA for 2nd year

(exclusive of GST)

4 Add:- AMC at 10% of Cost of BNA for 3rd year

(exclusive of GST)

5 Add:- AMC at 10% of Cost of BNA for 4th year


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(exclusive of GST)

B Total Cost of Comprehensive AMC for contract

period (2+3+4+5)

8 Total Cost of ownership (A+B)

Total cost of ownership in words- Rupees

7.2 Total Cost of Ownership to the Bank will not change due to exchange

fluctuation, and import duty etc. during contract period of 5 years.

7.3 The AMC percentage of 10% of cost of the BNA (Item A of 7.1 above) per

year will not change during the contract period of 5 years. The GST on AMC will be

paid by the Bank at applicable rate from time to time

7.4 Any Price Bid not in conformity with the above format or incomplete in any

respect will be rejected / disqualified by the Bank.

7.5 The BNAs will be installed by us at the branches located across the country

as per directive of the Bank.

7.6 The Bank may issue order/s for additional requirement of 20% of the RFP

quantity at the above rates.

7.7 Payment will be released by the respective Zonal Offices for the BNAs

installed at branches under its jurisdiction as under:-

7.7.1 Upon delivery of the BNA at the branch site 50% of the unit cost will be

paid. The payment will be made against production of delivery challan and

invoices. The balance 40% will be paid upon submission of the Installation

acceptance certificate, proof of successful EJ pulling (by providing Text file of EJ

and Reconciliation report for one day transactions of the BNA) and remaining

10% against submission of Performance Bank Guarantee. This payment can be

released on site by site basis.

7.7.2 Upon completion of the warranty period, the AMC charges will be paid on

quarterly in arrears basis after ensuring renewal of Performance Guarantee. The

AMC charges per year fixed for four years will be paid quarterly in arrears. The

applicable GST will be paid separately. The AMC charges will be released

centrally by the respective Zonal Office per site basis.

7.8 The TDS on all payments will be deducted at the applicable rate as per

provisions of the applicable law.


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7.9 Bids submitted with counter condition / assumption will be rejected by the

Bank.

7.10 Bank reserves the right to reject all or any of the Bids submitted without assigning reason to the Bidders.

7.11 We confirm that above commercials quoted and all the Terms and Conditions

of the Contract contained in RFP dated 27/04/2018 for Supply Installation

Commissioning of 500 Bunch Note Acceptor Machines are acceptable to us.

.

Dated this ....... day of ............................ 2018

_________________________________

________________________________

(Signature) (Name) (In the capacity of)

Duly authorised to sign Bid for and on behalf of

_________________________________


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PART 8 - FORMS FORM 8.1

OFFER LETTER

(to be included in Technical Bid Envelope)

Date : ……………………………

To,

Bank of India, Information Technology Department, 8th Floor , Star House, C-5, G-Block, Bandra Kurla Complex Bandra (East), Mumbai-400 051.

Sir / Madam,

Ref: Your RFP dated: 27/04/2018 for Supply, Installation and Maintenance of

500 BNA

Having examined the captioned RFP Document dated 27/04/2018, we, the

undersigned, offer to Supply, install, commission with integration to Bank’s ATM

Switch / Core Banking Solution 500 Bunch Note Acceptor machines as per the

Technical and Functional Specification contained in the RFP and maintain them for

contract period of 5 years in conformity with the scope, terms and conditions of the

captioned RFP.

While submitting this bid, we certify that we have not induced nor attempted to induce

any other bidder to submit or not submit a bid for restricting competition and the references

submitted are genuine.

We agree that the per unit cost quoted in the Commercial Bid and the AMC rate

stipulated by the Bank will remain valid for the period of the contract. The

commercials quoted for the optional items of spares and accessories quoted shall

remain valid for a period of the contract.

We certify that we are manufacturers/ authorized distributor of

____________ (Name of brand) BNA having factories at

____________________________. The make and model of BNA has__________

number of BNAs deployed for various banks in India.


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If our Bid is accepted, we will obtain the guarantee of a reputed Bank for the due

performance of the Contract, for an amount of 10% of the Contract value / Total Cost

of Ownership to the Bank.

Until formal contract form is executed, this Offer letter / Proposal, together with your

written acceptance thereof and your notification, shall constitute a binding contract

between us.

We undertake that, in competing for (and, if the award of Contract is made to us, in

executing) the said contract, we will strictly observe the laws against fraud and

corruption in force in India namely “Prevention of Corruption Act 1988”.

We understand that Bank is not bound to accept the lowest or any Bid that may be

received.

We also certify that we have not been blacklisted by any PSU Bank/IBA/RBI during

the last five years.

Dated this ....... day of ............................ 2018 _________________________________ ________________________________ (Signature) (Name) (In the capacity of) Duly authorised to sign Bid for and on behalf of _________________________________


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FORMAT 8.2

NON-DISCLOSURE AGREEMENT

WHEREAS, we, ________________________________________, having Registered Office at __________________________________, hereinafter referred to as the COMPANY, are agreeable to Supply, install, commission, with integration to Bank’s ATM Switch / Core Banking Solution, 500 Bunch Note Acceptor machines for Bank of India, having its registered office at Star House, C-5, G Block, Bandra Kurla Complex, Mumbai – 400 051, hereinafter referred to as the BANK and, WHEREAS, the COMPANY understands that the information shared by the BANK in their Request for Proposal is confidential and/or proprietary to the BANK, and WHEREAS, the COMPANY understands that in the course of submission of the offer for the said Supply, install, commission, with integration to Bank’s ATM Switch / Core Banking Solution, 500 Bunch Note Acceptor machines and/or in the aftermath thereof, it may be necessary that the COMPANY may perform certain jobs/duties on the Bank’s properties and/or have access to certain plans, documents, approvals or information of the BANK; NOW THEREFORE, in consideration of the foregoing, the COMPANY agrees to all of the following conditions, in order to induce the BANK to grant the COMPANY specific access to the BANK’s property/information The COMPANY will not publish or disclose to others, nor, use in any services that the COMPANY performs for others, any confidential or proprietary information belonging to the BANK, unless the COMPANY has first obtained the BANK’s written authorisation to do so; The COMPANY agrees that notes, specifications, designs, memoranda and other data shared by the BANK or, prepared or produced by the COMPANY for the purpose of submitting the offer to the BANK for the said Supply, install, commission, with integration to Bank’s ATM Switch / Core Banking Solution, 500 Bunch Note Acceptor machines, will not be disclosed to during or subsequent to submission of the offer to the BANK, to anyone outside the BANK The COMPANY shall not, without the BANK’s written consent, disclose the contents of this Request for Proposal (Bid) or any provision thereof, or any specification, plan, pattern, sample or information (to be) furnished by or on behalf of the BANK in connection therewith, to any person(s) other than those employed/engaged by the COMPANY for the purpose of submitting the offer to the BANK and/or for the performance of the Contract in the aftermath. Disclosure to any employed/engaged person(s) shall be made in confidence and shall extend only so far as necessary for the purposes of such performance.

Authorised Signatory Name: Designation: Office Seal: Place Date:


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FORMAT 8.3

CONTRACT FORM

THIS AGREEMENT made the .......day of.................................., 2018

Between .......................... (Name of Bank) (hereinafter called "the Bank") a body

corporate constituted under the Banking Companies (Acquisition and Transfer of

Undertakings) Act, 1970 and having its Head Office at ---------------------------------------

------------- (hereinafter referred to as the “Bank” which term shall, unless repugnant

to the context or meaning hereof, be deemed to mean and include its successors

and assigns)of the one part:

and ..................... (Name of Vendor) incorporated under the Companies Act, 1956

and having its registered office at ---------------------------------------- (hereinafter called

“the Vendor”) which term shall, unless repugnant to the context or meaning hereof,

be deemed to mean and include its successors and permitted assigns ) of the other

part :

(“Bank”, and “the Vendor” shall, wherever the context requires, be referred

collectively as “Parties” and individually as “Party” also)

WHEREAS Bank of India (the Bank) invited Bids vide Request for Proposal (RFP)

dated 27/04/2018 for Supply, Installation and Commissioning of Bunch Note

Acceptors. The Bid submitted by the Vendor in response the said RFP has been

accepted by the Bank.

One of the terms of the said RFP is that the Vendor shall sign the Contract Form with

the Bank. The parties are accordingly desirous of signing the said Contract Form.

NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:

1. In this Agreement words and expressions shall have the same meanings as

are respectively assigned to them in the RFP dated 27/04/2018.

2. The following documents of RFP dated 27/04/2018 shall be deemed to form

and be read and construed as part of this Agreement, viz.:

a) Invitation to Bid

b) Scope of Work

c) Eligibility Criteria

d) Terms and Conditions of Contract

e) Price Bid


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f) Forms

g) Notification of Award of Contract dated issued by the Bank.

3. In consideration of Supply, installation and Commissioning of the Bunch Note

Acceptors with Functionality and services required by the Bank rendering in terms of

the RFP HO/IT/BNA/2018/0145 DATED 27/04/2018, the Vendor proposed to supply

BNA of -------------------------(make) -----------------(model) the Vendor, the Bank shall pay

the Price as stated below:-

Sr. No Particulars Total Unit cost

INR

1 Bunch Note Acceptor with Cash recycler ready

feature with managed services inclusive of one

year comprehensive warranty per unit

(inclusive of all customs and import duty but

exclusive of GST)

Cost of BNA

2 Add:- Comprehensive AMC at 8% of Cost of BNA

for 1st year (exclusive of Service tax) per unit


for 2nd year (exclusive of Service tax)


for 3rd year (exclusive of Service tax)


for 4th year (exclusive of Service tax)

8 Total Cost of ownership (1+2+3+4+5)

Total cost of ownership in words- Rupees

4 Neither party shall disclose the confidential information to a third party. The parties will, at all times, maintain confidentiality regarding the contents of this Agreement and proprietary information including any business, technical or financial information. 5 In consideration of the payments to be made by the Bank to the Vendor as hereinafter mentioned, the Vendor hereby covenants with the Bank to provide the equipment of BNA, functionality and services and to remedy defects therein, in conformity in all respects in terms of the RFP.

IN WITNESS whereof the parties hereto have caused this Agreement to be executed in

accordance with the respective laws the day and year first above written.


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Signed, Sealed and Delivered by the

said ..................................................... (For the Bank)

in the presence of:.......................................

Signed, Sealed and Delivered by the

said ..................................................... (For the Vendor)

in the presence of:.......................................


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FORMAT 8.4

MANUFACTURERS'/PRODUCERS’ AUTHORIZATION FORM

No. Date: To: Bank of India IT Department HO Dear Sir:

Ref: Your RFP HO/IT/BNA/2018/0145 dated 27/04/2018

We who are established and reputable manufacturers / producers of ______________________Description, Make and Model having factories / development facilities at (address of factory / facility) do hereby authorise M/s ___________________ (Name and address of Agent) to submit a Bid, and sign the contract with you against the above Bid Invitation. We hereby extend our full guarantee and warranty for the Product / Equipment and services offered by the above firm against the captioned RFP requirement.

We also undertake to provide any or all of the following materials, notifications, and information pertaining to the Products manufactured or distributed by the Supplier :

(a) Such Products / Equipment as the Bank may opt to purchase from the Supplier, provided, that this option shall not relieve the Supplier of any warranty obligations under the Contract; and

(b) in the event of termination of production of Products quoted by the

Bidder:

i. advance notification to the Bank of the pending termination, in sufficient time to permit the Bank to procure needed requirements; and

ii. following such termination, furnishing at no cost to the Bank, the

blueprints, design documents, operations manuals, standards, source codes and specifications of the Products, if requested.

We duly authorise the said Bidder / firm to act on our behalf in fulfilling all installations, Technical support and maintenance obligations required by the contract.


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We confirm that in case the authorized distributor is not able to perform technical and maintenance obligations as per the RFP terms during contract period we would provide the same to the Bank. Yours faithfully, (Name)

(Name of Producers)

Note: This letter of authority should be on the letterhead of the manufacturer and should be signed by a person competent and having the power of attorney to bind the manufacturer. The Bidder in its Bid should include it.


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FORM 8.5

BUNCH NOTE ACCEPTOR INSTALLATION ACCEPTANCE REPORT

TERMINAL ID : Solid+BNA

From, To, M/s Bank of India Manager/ Sr.Manager/ Chief Manager The Project Manager …………………………………… Branch M/s .................................................... Zone ------------------------------------------------------------------------------------------------------- 1. BNA Installation Date : 2. BNA installed at our Branch is processing Cash deposit transactions on online real time basis that is instant Credit to Customer account. 3. M/s have delivered following Services:-

i. Deployed engineer at the branch for 15 days ii. Trained Branch staff on Administrative Functions of EOD process

iii Trained Branch Staff to generate and read JP and Summary Report of

transactions iv. Trained the Branch staff in replacing JP and Receipt Paper roll v. Trained Branch staff for reconciliation of Cash and transactions v. Delivered 10 Receipt Printer rolls / JP rolls

...................................................................... ............................................................... (Signature of Bank Official with Seal) (Signature of the Vendor representative with Seal)

Name: Name: Designation: Designation: Date: Date:

Note:-


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This report is required to be handed over to Vendor for onward submission to Zonal Office. FORMAT 8.6 List of Owned Service Centers

Sr City Address of the Location with phone numbers

Area Serviced Number of engineers and other support personnel

List of Franchisee Owned Service Centers

Sr. City Address of the Location with phone numbers

Area Serviced Number of engineers and other support personnel


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FORMAT 8.7

BANK GUARANTEE FOR EARNEST MONEY

Whereas........................... (hereinafter called “the Bidder”) has submitted its Bid dated...................... (date of submission of Bid) for Supply, Installation, commissioning and Maintenance of 500 Bunch Note Acceptor Machines in terms of RFP dated 27/04/2018 issued by Bank of India (hereinafter called “the Bid”).

KNOW ALL PEOPLE by these presents that WE..................... (name of bank) having our

registered office at.................. (address of bank) (hereinafter called “the Bank”), are bound

unto Bank of India (hereinafter called “the Purchaser”) in the sum of

_______________________for which payment well and truly to be made to the said

Purchaser, the Bank binds itself, its successors, and assigns by these presents. Sealed with

the Common Seal of the said Bank this ____ day of _________ .

THE CONDITIONS of this obligation are:

1. If the Bidder withdraws its Bid during the period of Bid validity specified in the RFP.

2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser during the

period of Bid validity:

(i) fails or refuses to sign the Contract Form; or

(ii) fails or refuses to furnish Performance Bank Guarantee

(iii) fails or refuses to confirm the Price quoted in Reverse Auction

(iv) fails to successfully complete Proof of Concept in terms of RFP

We undertake to pay the Purchaser up to the above amount upon receipt of its first written

demand, without the Purchaser having to substantiate its demand, provided that in its

demand the Purchaser will note that the amount claimed by it is due to it, owing to the

occurrence of one or both of the two conditions, specifying the occurred condition or

conditions.

This guarantee will remain in force up to and including sixty (60) days after the period of the

Bid validity, i.e. up to ________, and any demand in respect thereof should reach the Bank

not later than the above date.

...................................

(Signature of the Bidder’s Bank)


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Note: Presence of restrictive clauses in the Bid Security Form such as suit filed

clause/clause requiring the Bank to initiate action to enforce the claim etc. will render the Bid

non-responsive.

FORMAT 8.8

PERFORMANCE BANK GUARANTEE

We, ______________________________ a body corporate constituted under the……………………….. having its head office at……………….. and a Branch office at…………………….(hereinafter referred to as the “Bank") at the request of M/s.----------------------------------, a company incorporated under the Companies Act,1956, having its registered office at ----------------------------------------------, ( hereinafter referred to as the “Company/Supplier” which expression shall deemed to mean and include its successors and assign) issue this Guarantee favouring Bank of India, a nationalized Bank having its head

office at Star House, C-5, ‘G’ Block, Bandra Kurla Complex, Bandra East, Mumbai - 400 051 and do hereby undertake to pay to Bank of India an amount not exceeding Rs. ----

---------- ( Rupees ---------only) i.e. Rs. --------------- per Bunch Note Acceptor Machine installed at --- Branches, against any loss or damage caused to or suffered by or would be caused to or suffered by the Bank of India by reason of any breach by the said Company (s) of any of the terms or conditions in connection with the Supplier’s performance obligations for the purposes of carrying out its obligations under Warranty / Annual Maintenance Contract for the ___ Nos. of Bunch Note Acceptor Machines supplied in pursuance to the Purchase Order no. dated (hereinafter referred to as the “PO”) issued in response to Request for Proposal dated 27/04/2018 floated by the purchaser, Bank of India to supply 500 nos. of Bunch Note Acceptor machines. 2. We, _________________________, do hereby undertake to pay the amounts due and payable under this guarantee without any demur, merely on a demand from Bank of India stating that the amount claimed is due by way of loss or damage caused to or would be caused to or suffered by Bank of India by reason of breach by the said Company(s) of any of the terms or conditions contained in the said PO or by reason of the Company(s) failure to perform the said PO. Any such demand made on the Bank shall be conclusive as regards the amount due and payable by the Bank under this guarantee. However, our liability under this guarantee shall be restricted to an amount not exceeding Rs. ---------- ( Rupees ------------). 4. We, _______________________, further agree that the guarantee herein contained shall remain in full force and effect during the period that would be taken for the performance of the said PO and that it shall continue to be enforceable till all the dues of Bank of India under or by virtue of the said PO have been fully paid and its claims satisfied or discharged or till Bank of India certifies that the terms and conditions of the said PO have been fully and properly carried-out by the said Company and accordingly, discharges this guarantee.


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5. We, ___________________, further agree with Bank of India that Bank of India shall have the fullest liberty without our consent and without affecting in any manner our obligations hereunder to vary any of the terms and conditions of the said PO or to extend time of performance by the said Company from time to time or to postpone for any time or from time to time any of the powers exercisable by Bank of India against the said Company and to forbear or enforce any of the terms and conditions relating to the said PO and we shall not be relieved from our liability by reason of any such variation, or extension being granted to the said Company or for any forbearance, act or omission on the part of Bank of India or any indulgence by Bank of India to the said Company or by any such matter or thing whatsoever which under the law relating to sureties would, but for this provision, have effect of so relieving us. 6. This guarantee will not be discharged due to change in the constitution of the Bank or the Company. 7. Notwithstanding anything contained herein;

i) our liability under this Bank Guarantee shall not exceed Rs. ----------- ( Rupees ----------only);

ii) this Bank Guarantee shall be valid upto _____; and iii) we are liable to pay the guaranteed amount or any part thereof under this

Bank Guarantee if, and only, if you serve upon us a written claim or demand on or before___________.

8. We, ______________________, lastly undertake not to revoke this guarantee during its currency except with the previous consent of the Bank of India in writing. Dated the ___________day of__________________ 2018

For

1. SIGNATURE …………………. ……………………. 2. Name …………………. ……………………. 3. Designation ………………. ……………………. 4. Sign Code No. …………………. …………………….

Guarantee Bond No.


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FORMAT 8.9

Conformity To Eligibility Criteria and General Details of the Bidder

(In reference to Part 3 Eligibility Criteria)

(Please attach documentary evidence of compliance)

Sl.No. Criteria Documents to be submitted

1. Bidder should be a registered

company in India under Companies

Act 1956 and should have been in

operation for at least two years as

on date of RFP.

Copy of the Certificate of

Incorporation.

2. Bidder should be Original

Equipment Manufacturer of BNA

or their authorized

representative /distributor in

India with at least 2000

installations of BNAs at PSU,

Private sector banks in India as

on 31.03.2018.

An Authorised representative

should submit Manufacturers

Authorisation Certificate.


evidence.

Letters from the concerned

organization confirming successful

implementation of ATM project with


details:

Name of the Bank

Number of Locations

Model and Make

Scope of Project giving details of EJ

pulling, Monitoring, Maintenance

services.




Phone and Fax numbers, E-Mail Ids,

etc., (Attach copies of purchase

orders)




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evaluating the Technical Bid / right

to make a reference call.

3. The OEM’s BNA proposed in the

Bid should have been installed at

least at 500 locations in India and

working satisfactorily.


evidence.

Letters from the Banks concerned

confirming successful

implementation of number of BNA

and satisfactory performance with


details:

Name of the client

Number of Locations

Type of Model

Scope of Project




Phone and Fax numbers, E-Mail Ids,

etc.,

(Attach copies of purchase orders)



evaluating the Technical Bid.

4. Bidder should have its owned Managed Service Centre operational in India and must manage services of ATMs / Cash Acceptor Machines including but not limited to 24 x 7 monitoring, call escalation, FLM, SLM, replacing consumables, EJ pulling etc. for at least 1000 ATMs as on 31/03/2018.

Provide address/s of Managed

Service Centres owned by the

Bidder.

Satisfactory Letter from the Banks

confirming the FLM, SLM services

performed for 1000 ATMs / BNAs as

on 31/03/2018.

5. Bidder should be performing EJ pulling and EJ management for at least 1000 ATMs / Cash Acceptor Machines as on 31/03/2018.

Letter from the Banks confirming the

EJ pulling services performed for

1000 ATMs / BNAs as on

31/03/2018.

6. Bidder should have registered minimum annual turnover out of ATM/ Cash Dispenser / BNA related Indian operations should not be less than Rs. 100 Crores in each of the last three financial years of 2014-15, 2015-16 and 2016-17 as per audited financial statements.


submitted. In case the Turnover is

not segregated business area wise

submit certificate giving ATM, Cash

Dispenser related turnover out of

total turnover from external auditor,

the auditor firm signing the Financial

Statement

7 Bidder should have maintained Audited Financial statements to be


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net profit for each of the last three financial years that is 2014-15, 2015-16 and 2016-17

submitted.

8. Name of the Bill Validator OEM Certificate from the OEM of Bill validation technology to bidder / OEM of BNA assuring that the support to the Bidder for licensed technology would be provided for the contract period

Name

Enclose Certificate / letter form Bill

Validator OEM

9. Bidders and /or their franchisees should have presence at minimum 100 cities / districts spread across all States with support offices.

List of service centers with complete

address and contact details

segregated for Bidders and

Franchisee centres to be provided

as per Format enclosed.

10 Bidder should have centralised

complaint monitoring system in

place with toll free number for

call logging.

Proof of having centralized call

logging and complaint monitoring

system and toll free number for

call logging

11. Bidder should not have been

blacklisted by any PSU Bank /

IBA/RBI since incorporation.

Self certification in the offer letter.

12. Bidder must have satisfactorily

conducted bank accounts for last

one year.

Bidder shall furnish the

undertaking, details of his bank

accounts and certificates from his

banks regarding satisfactory

conduct of bank accounts, along

with the technical bid.

Sr Item Details

1. General Details

1.1 Name of Company

1.2 Postal Address

1.3 Telephone, mobile, Website address and Fax numbers

1.4 Constitution of the Company

1.5 Nature of main activity and other activities

1.6 Details of ownership

1.7 Holding company or parent company

1.8 Key persons with contact details

1.9 Name and designation of the person authorized to

make commitments to the Bank

1.10 Email Address

1.11 Date of Incorporation in India, commencement of

Business & number of Years in the line of Business

Enclose Copy of

Certificate of


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Incorporation

1.12 Sales Tax/VAT Number Enclose Sales Tax

/ VAT registration

copy

1.13 Income Tax Number Enclose

Company’s PAN

Card copy and the

latest Income-tax

Clearance letter

1.14 Brief description of facilities of the organization for

undertaking the services

2. Financial Details

2.1 Annual Total Turnover (2015-16)

2.2 Annual Total Turnover (2016-17)

2.3 Net Profit (2015-16)

2.4 Net Profit (2016-17)

2.5 Net Worth (2015-16)

2.6 Net Worth (2016-17)


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FORMAT 8.10

Track Record of Operations

Name of the Vendor ___________________________________________

Service Offered Sl. Name of the Client No of Period of Contact person

of

No BNAs service the Client

being (in years) -Name

installed -Tel. No.

-Fax No.

-Address

From To

Supply,

Installation and

Maintenance of

Bunch Note

Acceptors

1

2

3

4

EJ pulling and

EJ

management

for ATMs

1

2

3

4

EJ pulling and

EJ

management

for Bunch Note

Acceptor

Machines

1

2

3

4


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Format 8.11 Undertaking for Scope of Work

Ref Date:

The Deputy General Manager Bank of India, Information Technology Department, 8th Floor , Star House, C-5, G-Block, Bandra Kurla Complex Bandra (East), Mumbai-400 051

Sir / Madam

Supply, Installation and Maintenance of 500 Bunch Note Acceptor Machines (BNA) Ref: Your RFP Ref: HO/IT/BNA/2018/0145 Dated: 27/04/2018

Undertaking of Vendors’ Obligation ---------------------------------------------------------------------------------------------

1 We certify that we have carefully examined the Scope of Work stipulated in Part 4 and Terms and Conditions of contract in Part 5 of the captioned RFP floated by you 2. We commit to provide services of Supply, installation and Maintenance of 500 Bunch Note Acceptor Machines for a minimum period of 5 years. 3. We hereby undertake to deliver services in its entirety as per the Scope and Terms and Conditions of contract stipulated inter-alia under following descriptions:-

a) Supply of Bunch Note Acceptor Machines b) Commissioning of Bunch Note Acceptor Machines c) Maintenance of Bunch Note Acceptor Machines d) EJ pulling e) Cardless functionality f) Cardbased functionality as and when desired by the Bank g) Activation of Recycler as and when desired by the Bank h) Successful integration with Bank’s ATM Switch for cardless functionality

within one month of LOI.

4. However the above undertaking is with following exceptions (Please specify the area of scope which the Bidder will not be able deliver as per RFP requirement)

(signature) (in the capacity of) Duly authorized to sign Proposal for and on behalf of _________________________________