request for proposal [rfp] forrequest for proposal [rfp] for “selection of vendor for...

REQUEST FOR PROPOSAL [RFP]

FOR

“SELECTION OF VENDOR FOR IMPLEMENTATION AND OPERATION OF

NATIONAL ELECTRONIC TOLL COLLECTION (NETC)

SOLUTION FOR ISSUER BANK AND / OR, ACQUIRER BANK AND / OR BUSINESS

ASSOCIATE FOR SALES & DISTRIBUTION OF FASTAGS ON OPEX MODEL”

Issued by: IDBI Bank Limited, CMS & GBG Dept,

11th Floor, IDBI Tower,

WTC Complex

Cuffe Parade, Mumbai

IDBI Bank / RFP / FASTAG- IDBI/CO/CMS&GBG/NETC/2019-20/01

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Bid Details in Brief

S.No.

Description

Details

1 RFP No IDBI/CO/CMS&GBG/NETC/2019-20/01

2. Brief Description of the RFP

“Selection of vendor for Implementation and Operation

of National Electronic Toll Collection (NETC) Solution

for ISSUER Bank AND / OR, ACQUIRER Bank AND

/ OR BUSINESS ASSOCIATE for SALES &

DISTRIBUTION OF FASTAGS on Opex Model"

3. Bank's Address for

Communication and

Submission of Tender

General Manager IDBI Bank Ltd., CMS & GBG

Department, IDBI Tower, WTC Complex, Cuffe

Parade, Colaba, Mumbai - 400005

Tel - 022-66554290

Email: [email protected]

4. Date of Issue 01.01.2020

5. Last Date of Submission of

Queries for Pre Bid Meeting

13.01.2020

Monday upto 05:30 PM

6- Date of Pre Bid Meeting 15.01.2020

Wednesday at 11:00 AM

7. Last Date of Submission of

Bids

22.01.2020

Wednesday upto 03:30 PM

8.

Date and time of Opening of

Part A- Conformity to

Eligibility Criteria.

22.01.2020 Wednesday at 04:00 PM

9.

Date and time of opening of

Part B-Technical Proposal/

Part C-Commercial bid

Will be intimated at a later date.

10. Application Fees (Not

Refundable) NIL

11. Earnest Money

Deposit(Refundable)

EMD of Rs.5,00,000/- (Rupees Five Lakhs Only) for

Part I, Rs. 3,00,000/-(Rupees Three Lacs only) for Part

II and Rs. 2,00,000/- (Rupees Two Lacs only) for Part

III, eg. If a bidder is applying for all three parts, the

EMD amount will be Rs.10,00,000/-

(Rs.5,00,000+3,00,000+2,00,000) by way of Demand

Draft drawn on any scheduled bank in favour of IDBI

Bank Ltd. payable at Mumbai.

This document can be downloaded from banks website: https://www.idbibank.in/notices.asp

Note:

1. This RFP document is the property of the Bank & is not transferable.

2. This bid document has 156 pages.

https://www.idbibank.in/notices.asp


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3. If a holiday is declared on the dates mentioned above, the Bids shall be received / opened on the

immediate next working day at the same time specified above and at the same venue unless

communicated otherwise.

4. No queries will be entertained after the date and time mentioned in this schedule.

5. If any bidder qualifies under MSME category, having NSIC registration and Udyog Aadhar

Memorandum, RFP, then on submission of requisite certificates, the cost of Bid document and

payment of EMD are exempted.


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DISCLAIMER

The information contained in this Request for Proposal (“RFP”) document or information provided

subsequently to Bidders or applicants whether verbally or in documentary form by or on behalf of

IDBI Bank Limited (“IDBI Bank” or “Bank”), is provided to the Bidder (s) on the terms and

conditions set out in this RFP document and all other terms and conditions subject to which such

information is provided. This RFP document is not an agreement and is not an offer or invitation

by IDBI Bank to any parties other than the applicants who are qualified to submit the bids

(hereinafter individually and collectively referred to as “Bidder /Vendor ” or “Bidders/Vendors”

respectively). The purpose of this RFP is to provide the Bidders with information to assist the

formulation of their proposals (“Bids”). This RFP does not claim to contain all the information

each Bidder requires. Each Bidder may conduct its own independent, investigations and analysis

and is free to check the accuracy, reliability and completeness of the information in this RFP. IDBI

Bank makes no representation or warranty and shall incur no liability under any law, statute, rules

or regulations as to the accuracy, reliability or completeness of this RFP. The information

contained in the RFP document is selective and is subject to updating, expansion, revision and

amendment. It does not purport to contain all the information that a Bidder requires. IDBI Bank

does not undertake to provide any Bidder with access to any additional information or to update

the information in the RFP document or to correct any inaccuracies therein, which may become

apparent.

IDBI Bank reserves the right of discretion to change, modify, add to or alters any or all of the

provisions of this RFP and/or the bidding process at any stage of the process of bidding/ RFP,

without assigning any reasons whatsoever. Such change will be published on the Bank's Website

(https://www.idbibank.in/notices.asp) and it will become part and parcel of RFP.

IDBI Bank in its absolute discretion, but without being under any obligation to do so, update,

amend or supplement the information in this RFP. IDBI Bank reserves the right to reject any or all

the RFPs received in response to this RFP document at any stage without assigning any reason

whatsoever and without being liable for any loss/injury that Bidder might suffer due to such

reason. The decision of IDBI Bank shall be final, conclusive and binding on all the parties directly

or indirectly connected with the bidding process.

.

Information provided in this RFP is on a wide range of matters, some of which may depend upon



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interpretation of law. The information given is not intended to be an exhaustive account of

statutory requirements and should not be regarded as a complete or authoritative statement of law.

IDBI Bank does not own any responsibility for the accuracy or otherwise for any interpretation or

opinion on law expressed herein. Further, IDBI Bank also does not accept liability of any nature

whether resulting from negligence or otherwise howsoever caused arising from reliance of any

Bidder upon the statements contained in this RFP.

No person of the Bank or the Contractors, vendors and third parties shall violate the Social Media

Policy of the Bank. Non-adherence to the standards/guidelines in relation to Social Media Policy

issued by the Bank from time to time and any omission or commission which exposes the Bank to

actual or potential monetary loss or otherwise, reputation loss on account of non-adherence of

Social Media related systems and procedures on the part of personnel of the Bank or Contractors,

Vendors and third parties shall be construed as violation of Social Media Policy.

Bids not satisfying the procedure prescribed in the Bid document will be treated as invalid and

rejected summarily.

It may be noted that notice regarding corrigenda, addendums, amendments, time-extensions,

clarifications, response to Bidders’ queries etc., if any to RFP, will not be published through

any advertisement in newspapers or any other media. Prospective Bidders shall regularly

visit Bank’s website, www.idbi.in for any changes / development in relation to this RFP.

http://www.idbi.in/


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Abbreviations used in this Document: 1. BG Bank Guarantee

2. BOM Bill of Material

3. CMS & GBG Cash Management Services and Govt Business Group

4. DIT Department of Information Technology

5. DDP Digital Devices Procurement

6. DD Demand Draft

7. DES Data Encryption Standard

8. DR Disaster Recovery

9. HSM Hardware security module

10. EMD Earnest Money Deposit

11. EMV Euro, Master and Visa

12. GST Goods &Services Tax

13. HO Head Office

14. IEC International Electro technical Commission

15. IT Information Technology

16. LAN Local Area Network

17. LD Liquidated Damage

18. LLP Limited Liability Partnership

19. MAF Manufacturer Authorization Form

20. MCLR Marginal Cost of Fund Based Lending Rate

21. NEFT National Electronic Funds Transfer

22. NI Act Negotiable Instruments Act

23. NPCI National Payment Corporation of India

24. OEM Original Equipment Manufacturer

25. OS Operating System

26. PCICP Payment Card Industry Card Personalization Certification

27. PCI-DCS Payment Card Industry Data Security Standard

28, PERT Program Evaluation and Review Technique

29. PIN Personal Identification Number

30. POC Proof of Concept

31. RFP Request For Proposal [Interalia the term 'Tender' is also used}

32. RRB Regional Rural Bank

33. RTGS Real Time Gross Settlement

34. STQC Standardization Testing and Quality Certification

35. SI System Integrator

36. TM Technology Management

37. NETC National Electronic Toll Collection


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38. PoS Point of Sale

39. BCP Business Continuity Plan

40. OEM Original Equipment Manufacturer

41. UPI Unified Payment Interface

42. IMPS Immediate Mobile Payment System

43. GL General Ledger

44. NCMC National Common Mobility Card

45. FASTag

Device that employs Radio Frequency Identification (RFID)

technology for making toll payments directly from the account

(Saving / Current/ Prepaid/ Wallet) linked to it.

46. WTS Weighted Technical Score

47. WCS Weighted commercial Score


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TABLE OF CONTENTS

Clause

No

Clause Clause

No.

Clause

A. INTRODUCTION 36 Project Execution 1 About IDBI Bank 37 Security Deposit / Performance Bank

Guarantee 2 Definitions 38 Execution of Agreement 3 About RFP 39 Delivery, Implementation and

Commissioning 4 Objective 40 Uptime 5 Eligibility Criteria 41 Penalties/Liquidated Damages

6 Requirement Details 42 Pricing and Payments 7 Scope of Work 43 Payment Terms

8 General Provisions 44 Subcontracting

B. BID PROCESS 45 Order cancellation/termination of

contract 9 Clarification to RFP & Pre-Bid

queries

E.GENERAL CONDITIONS 10 Pre-Bid Meeting 46 intellectual Property Rights 11 Amendment to Bidding Document 47 Roles & Responsibility during project.

Implementation 12 Bid System Offer 48 Indemnity

13 Preparation of Bids 49 Inspection of Records 14 Earnest Money Deposit

(EMD)/Bank Guarantee In Lieu

Of EMD

50 Assignment

15 Documentation 51 Publicity

16 Cost & Currency 52 Confidentiality and Non-disclosure 17 Erasures or Alterations 53 Amendments to the Purchase Order 18 Assumptions/Presumptions/Modif

ication

54 Amendment to the Agreement

19 Submission of Bids 55 General Order Terms 20 Bid opening 56 General Contract. Agreement Conditions C. SELECTION OF BIDDER 57 Negligence

21 Preliminary Scrutiny 58 Responsibility for completeness 22 Clarification of Offers 59 Responsibilities of the Bidder 23 Evaluation of Bids 60 Force Majeure

24 Normalization of Bids 61 Corrupt and Fraudulent. Practices

25 Intimation to Qualified/Successful

Bidder s

62 Adoption of Integrity Pact

26 Correction of Error in Commercial

Bid

63 Resolution of Disputes 27 Determination of H1 Price 64 Modification/Cancellation of RFP 28 Government of India Guidelines

On Purchase Preference

65 Responsibilities of Selected bidder

29 Bid Validity Period 66 Legal Disputes and Jurisdiction of the

Court 30 Proposal ownership 67 Confidentiality

31 Project ownership 68 Terms and Extension of Contract

32 Right to Alter Quantities/Location 69 Termination

33 Acceptance of offer 70 Consequences of Termination


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34 Award of Contract 71 Information Security Clause

D. TERMS & STIPULATIONS

35 Effective Date

ANNEXURES (To be submitted with Part A- Conformity to Eligibility Criteria)

1. Check List

2. Bid Covering Letter

3. Eligibility Criteria Declaration 4. Applicant‟s Profile

5. Details of Offices/Branches/Service Centre‟s

6. Authorization Letter Format

7.

Track Record of Past experience of Implementation and Operation of National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for SALES & DISTRIBUTION OF FASTAGS ON OPEX Model

8. Non-Disclosure agreement Format

9. Signed Pre Contract Integrity Pact

ANNEXURES(To be submitted with Part B -Technical Proposal)

10. Detailed Scope of Work 11. Technical Evaluation Matrix 12. Technical Bid Covering Letter

13. Proposed Team Profile

14. Compliance Statement

15. Undertaking Letter Format

16. Escalation Matrix

ANNEXURES(To be submitted with Part C -Commercial Bid)

17. Covering Letter for Commercial Bid

18. Commercial Bid Format/Bill of Material

APPENDICES

A. Instructions for Part I/II/III Section A-Conformity to Eligibility Criteria

B. Instructions for Part I/II/III Section B-Technical Proposal

C. Instructions for Part I/II/III Section C-Commercial Bid

D. Proforma Bank Guarantee for Contract Performance

E. Format for sending Pre-Bid Queries

F. Contract Form/ Service Level Agreement for each Service

G. Deed of Indemnity

H. Undertaking from OEM


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A. INTRODUCTION

1. About IDBI Bank [CIN : L65190MH2004GOI148838]:

IDBI Bank Ltd (“IDBI Bank/ the Bank”) is a company incorporated and registered under

Companies Act, 1956 (1 of 1956) and a company within the meaning of section 2 (20) of

Companies Act 2013 and a banking company under section 5 (c) of the Banking Regulation Act,

1949 (10 of 1949). The Bank is also a Scheduled Bank as notified by the Reserve Bank of India

under the Reserve Bank of India Act, 1934.The Head office of the Bank is situated at IDBI

Bank, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400005 and, among others is having,

CMS & GBG Department at 11th Floor, C Wing, Cuffe Parade, Mumbai 40005. The Bank is

having pan India presence of more than 1800 branches, situated across the States. The Bank is working on Core Banking System using Finacle Core solutions.

2. Definitions;

2.1. „Bank‟ means unless excluded by and repugnant context or the meaning thereof, shall mean

IDBI Bank\ described in more detail in paragraph 1 above and which has invited bids under

this Request for Proposal and shall be deemed to include its successor and permitted

assigns.

2.2. „RFP‟ means Request for Proposal for providing “Implementation and Operation of

National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR,

ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for SALES & DISTRIBUTION

OF FASTAGS ON OPEX Model”. 'Bidder' means a vendor submitting the proposal in

response to RFP.

2.3. 'Contract‟ means the agreement signed by successful bidder and the Bank at the conclusion

of bidding process, wherever required.

2.4. 'Successful Bidder‟ means the Bidder who emerges successful after completion of

Technical &Commercial evaluation of the bids submitted in response to this RFP.

2.5. Bidder / Service Provider / System Integrator –An eligible entity/firm submitting a

Proposal / Bid in response to this RFP.

2.6. Supplier/ Contractor/ Vendor – Selected Bidder/System Integrator under this RFP.

2.7. Bank/ Purchaser/ IDBI Bank - Reference to the “the Bank”, “Bank” and “Purchaser” shall

be determined in context and may mean without limitation “IDBI bank”.

2.8. Proposal/ Bid – the Bidders written reply or submission in response to this RFP.

2.9. Solution/ Services/ Work/ System – “Solution” or “Services” or “Work” or “System” or

“IT System” means all services, scope of work and deliverables to be provided by a

Bidder as described in the RFP and include services such as installation, commissioning,

integration with existing systems, provision of technical assistance, training,

certifications, auditing and other obligation of the Supplier covered under the RFP.

2.10. ITB – mean instructions to the Bidder.

2.11. Project Cost - Project cost would be onetime cost / fees / development Cost/ installation

cost / commissioning cost / testing (SIT and UAT) cost / deployment and integration cost

with existing systems / customization cost / training cost / technical assistance / marketing

on behalf of the bank at its sole discretion.

2.12. FASTag- Radio Frequency Identification (RFID) technology for making toll payments

directly from the prepaid or savings account linked to it or directly toll owner.


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3. About RFP:

3.1. This RFP contains three parts namely;-

Part I- RFP for Issuer Bank Solution on Opex Model;

Part II-RFP for Acquirer Bank Solution on Opex Model; and

Part III- RFP for Channel for Sales & Distribution of FASTags on Opex Model.

3.2. This RFP has been prepared solely for the purpose of enabling IDBI Bank to select vendor

for above three works as mentioned in point 3.1 viz:

Part I i.e. RFP for Issuer Bank Solution on Opex Model meaning Vendor for Supply,

Personalization and Delivery of RFID FASTag for NETC project of the Bank and end to

end Technology Service Provider (TSP) for NETC issuing Module Management system

under OPEX model as mentioned in detailed scope in Annexure 10(i);

Part II i.e. RFP for Acquirer Bank Solution means Vendor for managing the end to end

Acquiring business as a TSP, as mentioned in detailed scope in Annexure -10 (ii);and

Part III i.e. RFP for Business Associate for Sales & Distribution of FASTags means Vendor

for Distribution and Marketing of FASTags through various channels as mentioned in

detailed scope in Annexure -10 (iii).

3.3. The Bank reserves the right to select vendor for either Part I or Part II or Part III or any

combination of all three parts and / or all parts through this RFP, depending on response

received from Bidders. If responses from sufficient Bidders are not received for any of the

three parts, then the Bank may continue the process for rest of the Part/s and finalize the

same. The decision of the Bank in this regard is final and binding on the Bidders.

3.4. The scope of RFP is to seek detailed technical and commercial proposal for Implementation

and maintenance of the Application Software for NETC management solution for issuance

of FASTags, reloading, DSA Module, mobility and online Payment processing,

reconciliation & dispute management, Supply, Personalization and Delivery of FASTags as

elaborately detailed under Scope of Work on behalf of IDBI Bank On Opex model in Part I;

Similarly the Scope of Part II is to seek detailed technical and commercial proposal for

Implementation and maintenance of the Application Software for NETC management

solution where vendor is required to integrate their systems with toll plaza operators for the

purpose of acquiring transactions happening on the NETC lanes. The proposed vendor is

required to undertake Risk management, Dispute management well within the Turnaround

Time (TAT) as stipulated by NPCI / NHAI / MoRTH / IHMCL or any other statutory

authorities. The proposed vendor is also required to co-ordinate with the selected Toll

operators, NPCI and any other statutory authorities to implement the solution. They would

also integrate their system with NPCIs NETC system [NETC Switch and NETC Mapper] to

facilitate the toll fare calculation as well as transaction processing; and


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In Part III, the scope is to seek detailed commercial proposal for Distribution and Marketing

of IDBI Bank FASTags through various channels, which include bulk sales to corporates,

fleet owners, car dealers, cab aggregators, oil marketing companies etc.

4. Objective:

4.1. In order to create/enhance and implement an end to end management, of NETC solution

from issuer business perspective, acquirer business prospective and distributor business

perspective on Opex model encompassing all present and future related product /

instrument lines, Bank hereby invites responses from the established and eligible entities to

provide the deliverables, more particularly described hereinafter in this document in

accordance with the terms and conditions described herein. 4.2. The proposed NETC Management solution as an issuer, acquirer and distributor should be

able to integrate with various channels of the Bank such as CBS, Internet Banking, Mobile

Banking and any other channel as required by the Bank.

4.3. The Bank is seeking an experienced and capable vendor who can fulfil the latest guidelines

of NHAI/NPCI and issued by the Bank from time to time.

4.4. The proposed solution should be as per the latest version preferably shared by the

NHAI/NPCI/Government.

5. Eligibility Criteria

5.1. Only those Bidders, who fulfil the following criteria, are eligible to respond to the RFP.

Offers received from the Bidders who do not fulfil any of the following eligibility criteria

are liable to be rejected.

Sl. No

.

Criteria Applicable to Part

Proof of documents to be submitted

1.

The Bidder should be a Firm / LLP /

Company incorporated in India as per Partnership Act / Company Act 1956 &

2013 & operating for 2 years as on the date

of RFP. The Partnership Deed /

Memorandum of Association (MOA)

/Article of Association (AOA) should

contain about the line of business sought in

RFP.

I, II

and III

Partnership Deed / Certificate of

Incorporation & Commencement of Business (whichever applicable) along

with MOA / AOA highlighting the

line of business should be submitted.

2. Bidder should be Original Equipment

Manufacturer (OEM) / System Integrator

(SI) / Application / Service Providers of their Authorized dealer / representative/

the authorized dealer should submit

Manufacturer Authorization Certificate / Form (MAF)

I and

II

Authorization form signed by the

OEM authorizing dealer in the format

prescribed in the RFP.


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3. The Bidder / OEM should have

experience of Issuer / Acquirer /

Distributor as applicable in at least one Bank / Payment Bank in India which is

authorized to do FASTag Business in

India and is certified by NPCI.

I, II

and III

Experience Letter from the Bank or

Copy of Work Order / Purchase

Order from the Bank.

4. The solution proposed by the Bidder

should be certified by NPCI for implementation in any bank in India.

I and

II

Copy of the purchase /work order and

Certificate of satisfactory completion and management of the work

including integration with NPCI on

behalf of any Bank.

5.

The Bidder / OEM should not have been

blacklisted by any Govt./ Govt. agency

/PSUs Bank(s) /Financial Institutions in

India in the past as on RFP submission

date.

I, II

and III

An undertaking to this effect must

be submitted on company letter

head duly signed &stamp.

6. The Bidder / OEM should own the

intellectual property rights of the NETC Issuing and /or acquiring payment solution

product or should have rights from the

owner, If not, the Bidder should have in

place proper tie-ups, commercial

agreements, authorized implementation

partnership for deployment / customization

of software with the product whose

software products are offered.

I and

II

Self-Declaration from the Bidder and

an authorization letter from manufacturer (OEM) to this effect

should be furnished giving mandate to

participate in this RFP. Self-

declaration should also specify that

the Vendor would be solely

responsible for designing, procuring

and delivering the entire solution.

7. Certification Requirements (as per scope of the project )

I and II

The Bidder should submit self-certified Compliance Certificate(s) specifying

that the technical solution provided by

the Bidder / OEM for NETC Issuer /acquiring payment solution meets the

technical specifications prescribed by

National Payment Corporation of India

(NPCI).

8 In case the Bidder is MSME entity in terms of

applicable laws of India and submits Bids with

complying all the eligibility criteria, the Bidder

has to submit MSME / NSCI certificates.

If any bidder qualifies under MSME

category, having NSIC registration and

Udyog Aadhar Memorandum, then on

submission of requisite certificates,

payment of EMD is exempted.

Note: All eligibility requirements mentioned above should be complied with by the Bidders as

applicable and relevant support documents should be submitted for the fulfilment of eligibility

criteria, failing which the Bids may be summarily rejected. Non-compliance of any of the criteria

can entail rejection of the offer. Photocopies of relevant documents / certificates should be


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submitted as proof in support of the claims made for each of the above-mentioned criteria and as

and when the Bank decides, originals / certified copies should be shown for verification purpose.

The Bank reserves the right to verify / evaluate the claims made by the Bidder independently.

Any deliberate misrepresentation/wrong certification / violation of Integrity Pact will entail rejection of the offer, ab-initio., performance Security would be invoked and appropriated, in case

such Bidder qualifies as successful Bidder.

IDBI Bank reserves the right to verify /evaluate the claims made by the Bidder independently.

Any decision of IDBI Bank in this regard shall be final, conclusive and binding upon the Bidder.

The tender documents cannot be sold and / or transferred / assigned. If the same is done, tender

documents are liable to be summarily rejected by IDBI Bank.

If IDBI Bank is not satisfied with technical specifications and the feasibility of the technical

offers, the commercial offers will not be opened in the RFP process. Technically disqualified

offers will not be taken up for further process and no discussions / interface will be granted to such

Bidders.

6. Requirement Details:

6.1. The Bank invites sealed offers from eligible Bidders (Conformity to “Eligibility Criteria”,

“Technical Proposal” and “Commercial Bid” for "Implementation and Operation of

National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR,

ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for SALES & DISTRIBUTION

OF FASTAGS on OPEX Model" as per the Terms &Conditions, Technical Evaluation

Matrix and Scope of Work described elsewhere in this document for a period of Five (5)

years. Separate Technical and Commercial Bids are required to be submitted for each part

respectively. The Bank may select different vendors for each of the above activity

mentioned in Part I, II and III based on parameters set in this Bid Document.

6.2. The Bank is proposing to issue the minimum of 5, 00,000 RFID FASTags as Issuer during

the Contract Period to users using the proposed solution.

7. Scope of work:

Bidder has to confirm compliance to all the points of above Clause 7 as well as “Detailed

Scope of Work” at Annexure-10 (i), (ii) & (iii) of this document. A Compliance Statement

to be provided by the Bidders on the Performa given at Annexure-14.

7.1. Expectations From the Bidder:

7.1.1. Successful Bidder will provide the Bank end to end NETC issuer Solution including

Supply, Personalization and Support of RFID FASTags of approved quality,

management of NETC Issuing module under OPEX model which will include

providing Issuing Host solution, infrastructure, Operations including settlement,

reconciliation, dispute management and 24*7 helpdesk service adhering to Bank's

requirement outlined in this RFP.

7.1.2. Successful Bidder will provide the Solution as a Hosted Application at in India and

shall comply with data localization and other regulatory norms, if any, or RBI and

other regulators.

7.1.3. The Software Solution Application architecture should be scalable in Commensurate

with the increase in transactions and devices in the Bank.


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7.1.4. The Successful Bidder is responsible for customization of solution as per RBI, NPCI

any other regulations of other regulating bodies at their own cost.

7.1.5. The Successful Bidder is responsible for hardware specifications required for the

software solution provided at their own cost.

7.1.6. The Successful Bidder is responsible for any licenses /utilities / certifications required

to run the solution at their own cost.

7.1.7. The Successful Bidder should have a fully established Business Continuity Plan in

place and should have provision and capability to operate from Disaster Recovery

(DR) Site in case of need / exigency.

7.1.8. Data security and confidentiality: Successful Bidder to ensure no unwarranted, illegal,

and fraudulent misuse of data shared by the Bank and Bidder to categorically

indemnify the Bank against any losses that the Bank may suffer on account of any

such fraudulent and illegal act by the Bidder or its employees.

7.1.9. GST accounting: The accounting should enable the Bank to submit the relevant data

reports to the GST authority.

7.1.10. The solution provided should have DR with equivalent, software & hardware as

provided in DC (Prime site). The solution should have a provision to transfer data

daily to DR Site. The Bidder should conduct DR Drill as per the Policy of the Bank.

The DR site has to be kept updated with all software up gradations. Whenever need

arises, Bidder should be able to switch the operations to DR Site within Bank‟s RTO

(2 Hours)/ RPO (15 Minutes) requirements.

7.1.11. The Selected Vendor to facilitate IS Audit, Audit by Bank / Regulators / NPCI or

any other authority / Third party Audit for VAPT.

7.1.12. Provide a portal to branches to register disputes about any transactions. The Bank

staff should be able to fetch the data and register the dispute.

7.1.13. The system should be capable of interfacing with Bank's CRM &Call Centre CRM.

7.1.14. Necessary reports should be made available for Bank for automated reconciliation

and accounting.

7.1.15. Detailed Scope of Work has been specified as Annexure-10 (i), (ii) & (iii).

8. General Provisions:

8.1. Successful Bidder shall pay to its employees/personnel, who are engaged for providing the

Services to the Bank, all wages, salaries, allowances etc. in accordance with the terms of

Contract of their employment / various Laws / Statutes / Acts applicable locally or

otherwise and the Bank shall not be liable in this regard either to Successful Bidder or to its

personnel in any manner whatsoever. Further, Successful Bidder shall also maintain all

records in this regard as required by the relevant laws including, the Minimum Wages Act,

the Payment of Wages Act and the Contract Labour (Regulation &Abolition) Act or any

other State Level/Central Act/Law that is applicable and shall comply with all the statutory

provisions as prescribed under relevant rules and statutes for the time being in force.

8.2. Successful Bidder will undertake to indemnify the Bank and keep the Bank and its

officers/employees/Directors fully indemnified and harmless from and against all the


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consequences of any of its actions and/or its sub-contractors, representatives, employees

leading to breach of any of the provisions of Law faced, suffered or incurred by the Bank.

8.3. Similarly, in the event of any claims being made on the Bank, on account of any breach or

non-compliance of any applicable law, unauthorized act, fraud, deed or thing done or

omitted to be done or undertaking made or deficiency in service by Successful Bidder, its

employees, officers, agents, Successful Bidder undertakes to pay on first demand made by

the Bank of any amount on this account without any demur, contest, protest whatsoever

within 7 working days of the demand being made. The Bank may at its discretion settle any

or all claims made on it and recover the amount so paid from Successful Bidder and /or

make deductions from the amount payable by the Bank to Successful Bidder.

8.4. Neither the contract which will be entered by the Bank with the Successful Bidder nor any

action taken by the Successful Bidder shall constitute as between the Parties as partnership,

association, joint, venture or other common enterprise. The relationship between Successful

Bidder and the Bank hereunder is on Principal-to-Principal basis. Successful Bidder is to

ensure that no nexus, either direct or indirect, shall be established between its personnel and

the Bank which may lead to any presumption or conclusion to the effect that the personnel

may be treated as the employees of the Bank.

8.5. That the Bank, its representatives, its Regulators including RBI or person authorized by the

Regulator, its internal/ external/ other Auditors, shall, whenever required/called for, have

access to i) Any books, records, information of the Successful Bidder; ii) Any documents,

records of transactions and other necessary information processed/ stored by, given to the

Successful Bidder; and iii) Any document/information given by the Bank to the Successful

Bidder and / or relevant to the outsourced activities available with the Successful Bidder

pertaining to the services provided under this Agreement by the Successful Bidder. The

Bank shall provide a reasonable prior notice before such audit and the cost of the audit shall

be borne by the Bank.

8.6. The access shall also extend to the books, records, information held by /available with any

person/firm agent/company engaged by Successful Bidder or any documents records of

transactions and other- necessary information given/stored or processed provided by the

Bank, to Successful Bidder and in turn provided by Successful Bidder to another agency, in

order to render the requited Services to the Bank.

8.7. Successful Bidder shall ensure preservation of documents and data in accordance with

legal/regulatory obligation of the Bank communicated to Successful Bidder in writing by

the Bank, provided to Successful Bidder by the Bank, in order to render the required

Service to the Bank. The Bidder has to preserve full data during the Contract period and

subsequently to be migrated as per Bank's direction.

8.8. That adequate step will be taken to build strong safeguards to avoid the mingling of

information/documents records and assets of the Bank with other organizations for whom

Successful Bidder undertakes similar services.

8.9. That the Successful Bidder will ensure to get its security, practices and control process

audited on a regular basis and disclose security breaches, if any, to the Bank. The copy of

such audit report including the steps taken to address the issues raised by the auditors be

provided to the Bank.

8.10. Successful Bidder will ensure to have effective business continuity and disaster recovery


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plan. Successful Bidder shall develop and establish a robust framework for documenting,

maintaining and periodic testing of business continuity and recovery procedures and shall

maintain a record of the same.

8.11. The Successful Bidder will conform to the laws, rules and regulations as stipulated by the

Central/State Govt /RBI/ and/or any regulatory authority in regard to employment, of

agents/associates/employees etc. including the Minimum Wages Act.

8.12. For smooth completion of project the Bidder should identify one or two of its

representatives at Mumbai as a single point of contact for the Bank.

8.13. Project implementation team should be conversant with local rules and Conditions to

resolve the issues, if any.

8.14. Documentation and manual: One copy (Both Hard and soft) of the user manual on base

version for Implementation and Operation of National Electronic Toll Collection (NETC)

Solution for ISSUER Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS

ASSOCIATE for SALES & DISTRIBUTION OF FASTAGS ON OPEX Model shall be

supplied separately during supply of software solution.


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B. BID PROCESS：

9. Clarification to RFP and Pre-Bid Queries:

9.1. The Bidder should carefully examine and understand the specifications, terms and

conditions of the RFP and may seek clarifications, if required. The Bidders in all such cases

should seek clarification in writing in the same serial order as that of the RFP by

mentioning the relevant page number and clause number of the RFP as per format provided

under Appendix-E.

9.2. All communications regarding points requiring clarifications and any doubts shall be given

in writing to the General Manager, IDBI Bank, IDBI Towers, Cuffe Parade, Colaba,

Mumbai or an email can be sent to [email protected] & [email protected] in

by the intending Bidders before 03:30 PM of the Last Date of Submission of Pre Bid

Meeting as per the Bid Details mentioned at the Start of this RFP.

9.3. No queries will be entertained from the Bidders after the above date and time.

9.4. The Bank will consolidate all the written queries and any further queries during the Pre-bid

meeting and the replies for the queries shall be made available in the Bank's website

(www.idbibank.in) and no individual correspondence shall be made. The clarification of the

Bank in response to the queries raised by the Bidder/s, and any other

clarification/amendments/corrigendum furnished thereof will become part and parcel of the

RFP and it will be binding on the Bidders.

9.5. No oral or individual consultation will be entertained.

10. Pre-Bid meeting:

10.1. A pre-bid meeting of the intending Bidders will be held at the venue mentioned below to

clarify any point/doubt raised by them in respect of this RFP as per the Bid Details

mentioned at the Start of this RFP: “IDBI Bank, CMS & GBG Department, 11th Floor,

IDBI Tower, Cuffe Parade, Colaba, Mumbai – 400005”

No separate communication will be sent for this meeting. If the meeting date is declared as

a holiday under NI Act by the Government subsequent to issuance of RFP, the next

working day will be deemed to be the pre-bid meeting day. Authorized representatives of

interested Bidders shall be present, during the scheduled time. In this connection, the Bank

will allow a maximum of two representatives from each of the Bidder to participate in the

pre-bid meeting.

10.2. Bank has the discretion to consider any other queries raised by the Bidder's representative

during the pre-bid meeting.

10.3. Bank will have liberty to invite its technical consultant, or any outside agency, wherever

necessary, to be present in the pre-bid meeting to reply to the technical queries of the

Bidders in the meeting.

10.4. The Bank will consolidate all the written queries and any further queries during the pre-bid

meeting and the replies for the queries shall be made available in the Bank's website

mailto:[email protected]


http://www.idbibank.in/


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(https://www.idbibank.in/notices.asp) and no individual correspondence shall be made. The

clarification of the Bank in response to the queries raised by the Bidder/s, and any other

clarification/amendments/corrigendum furnished thereof will become part and parcel of the

RFP and it will be binding on the Bidders.

10.5. Non reply to any of the queries raised by the vendors during pre-bid Meeting shall not be

considered as acceptance of the query/issue by the Bank.

11. Amendment to Bidding Document:

11.1. At any time prior to deadline for submission of Bids, the Bank, for any reason, whether, at

its own initiative or in response to a clarification requested by prospective Bidder, may

modify the bidding document, by amendment.

11.2. Notification of amendments will be made available on the Bank‟s website (i.e.

https://www.idbibank.in/notices.asp) and will be binding on all Bidders and no separate

communication will be issued in this regard.

11.3. In order to allow prospective Bidders reasonable time in which to take the Amendment into

account in preparing their Bids, the Bank, at its discretion, may extend the deadline for a

reasonable period as decided by the Bank for the submission of Bids

12. Bid System Offer:

Each Part of the Bid i.e. Part I- RFP Implementation and Operation of NETC System for Issuer

Bank on Opex Model, Part II-RFP for Implementation and Operation of NETC System for

Acquirer Bank on Opex Model and Part III- RFP for Channel for Sales &Distribution of FASTag

on Opex Model, shall have three elements of the bid as below：

12.1. Section A-Conformity to Eligibility Criteria: Indicating their compliance to Eligibility

Criteria. The format for submission of Conformity to Eligibility Criteria is as per

Appendix-A.

12.2. Section B-Technical Proposal: indicating the response to the Technical Matrix for

“Selection of vendor for „Implementation and Operation of National Electronic Toll

Collection (NETC) Solution for ISSUER Bank AND / OR, ACQUIRER Bank AND / OR

BUSINESS ASSOCIATE for SALES & DISTRIBUTION on OPEX model”. The

instruction for submission of Technical Proposal is as per Appendix-B.

12.3. Section C-Commercial Bid: furnishing all relevant information required as per Bill of

Material as per Annexure-18. The instruction for submission of Commercial bid is as per

Appendix-C.

13. Preparation of Bids:

13.1. The Bid shall be typed or written in English language with font size of 12 in Indelible ink

and shall be signed by the Bidder or a person or persons duly authorized to bind the Bidder

to the Contract. The person or persons signing the Bids shall affix signature in all pages of

the Bids, except for un-amended printed literature.

13.1.1. The three parts and sections as stated above should be placed in three separate

http://www.idbibank.in/English/announcements/tenders

http://www.idbibank.in/English/announcements/tenders


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envelopes superscripted with 'Conformity to Eligibility Criteria, Section- A/B/C',

„Technical Proposal Section- A/B/C ' and 'Commercial Bid Section- A/B/C‟

respectively and properly closed and sealed. Thereafter, all the three envelop shall

be placed inside another envelope and properly closed and sealed. The final

envelope should be superscripted as "Selection of vendor for Implementation and

Operation of National Electronic Toll Collection (NETC) Solution for ISSUER

Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for

SALES & DISTRIBUTION OF FASTAGS ON OPEX Model” to

IDBI/CO/CMS&GBG/NETC/2019-20/01dated 01.01.2020” (includes separately

sealed 'Conformity to Eligibility Criteria‟ 'Technical Proposal' and "Commercial

Bid') on the top of the envelope. All the envelope shall bear the name and complete

postal address of the Bidder as well as the addressee, namely

The General Manager, IDBI Bank, IDBI Bank, CMS & GBG, 11th Floor,

IDBI Tower, Cuffe Parade, Colaba, Mumbai – 400005

13.1.2. All the pages of Bid including Brochures should be made in an organized,

structured, and neat manner. Brochures / leaflets etc. should not be submitted in

loose form. All the pages of the submitted bids should be paginated with Name, Seal

and .Signature of the Authorized Signatory. Bids with erasing / overwriting / cutting

without authentication may be liable for rejection. Authorization letter for signing

the Bid documents duly signed by Bidder‟s Authorized signatory should be

submitted.

13.1.3. All the envelopes shall bear the name and complete postal address of the Bidder and

the authority to which the Bid is submitted.

13.2. Part I/II/III Section A-Conformity to Eligibility Criteria:

13.2.1. Before submitting the Bid, the Bidders should ensure that they confirm to the

eligibility criteria as stated in Annexure-3 of RFP. Only after satisfying themselves

of the eligibility, the Offer should be submitted.

13.2.2. The Conformity to Eligibility Criteria as per Annexure-3 among others must contain

EMD as per clause 14 and Signed Pre Contract Integrity Pact as per Annexure-9 of

this document. The Conformity to Eligibility Criteria should be complete in all

respects and contain all information sought for, as per Appendix-A.

13.2.3. The Placement of EMD in other than Part-A Conformity to Eligibility Criteria will

make the Bid liable for rejection.

13.2.4. After ensuring the above, it shall be placed inside a separate Envelope and sealed

and superscripted on the top of the cover as “PART A/B/C Section A-Conformity to

Eligibility Criteria for IDBI/CO/CMS&GBG/NETC/2019-20/01dated 01.01.2020

for "Selection of vendor for Implementation and Operation of National Electronic

Toll Collection (NETC) Solution for ISSUER Bank AND / OR, ACQUIRER Bank

AND / OR BUSINESS ASSOCIATE for SALES & DISTRIBUTION OF

FASTAGS ON OPEX Model.

13.3. Part I/II/III Section B-Technical Proposal:


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13.3.1. Technical Proposal should be submitted as per instruction given in Appendix-B,

relevant technical details and documentation should be provided.

13.3.2. The offer may not be evaluated and may be rejected by the Bank without any further

reference in case of non-adherence to the format or partial submission of technical

information as per the format given in the offer.

13.3.3. If any part of the technical requirement offered by the Bidder is different from the

technical requirements sought in our RFP, the Bidder has to substantiate the same in

detail the reason for their quoting a different technical requirements than what is

sought for, like better feature or non-availability/feasibility of the technical

requirements quoted by Bank, invariably to process the technical offer.

13.3.4. The Bank shall not allow / permit changes in the technical requirements once it is

submitted.

13.3.5. The relevant Solution information, brand, and solution offered, printed product

brochure, technical sheets etc. should be submitted along with the Offer. Failure to

submit this information along with the offer may result in disqualification.

13.3.6. The Technical Proposal should be complete in all respects and contain all

information sought for, as per Appendix-B. Masked Bill of Material must be

attached in Technical Offer and should not contain any price information. The Part

B-Technical Proposal should be complete and should cover all products and

services.

13.3.7. Masked commercial Bid which is not as per the below instruction will make Bid

liable for rejection:

13.3.7.1. Should be replica of Commercial Bid except that it should not contain any

price information (with Prices masked).

13.3.7.2. It should not provide any price information like, unit price, tax percentage,

tax amount, etc.


and super scribed on the top of the cover as “PART I/II/III SECTION B-Technical

Proposal for IDBI/CO/CMS&GBG/NETC/2019-20/01 dated 01.01.2020 for

“Selection of vendor for Implementation and Operation of National Electronic Toll

Collection (NETC) Solution for ISSUER Bank AND / OR, ACQUIRER Bank AND

/ OR BUSINESS ASSOCIATE for SALES & DISTRIBUTION OF FASTAGS ON

OPEX Model"

13.4. Technical Bid Evaluation Criteria:

Opening of Bids evaluation and Award Criteria:

13.4.1. The Bank will open the bids, in the presence of Bidders / their authorized

representatives who choose to attend, at the time and date mentioned in Bid

document at the address mentioned in Bid document.

13.4.2. 60:40 Techno-Commercial scoring model will be used for the evaluation of Part I

and Part II, whereas 40:60 Techno-Commercial scoring model will be used for Part

III. Accordingly, the total marks scored by the eligible bidders as determined by the

Bank under Technical Evaluation Matrix chart [Annexure-11 (i), (ii) & (iii)] will be


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given 60%weightage for Part I and Part II & 40% Weightage for Part III. This shall

be called Weighted Technical Score (WTS). The formula to arrive at WTS has been

explained below under Clause no. 13.4.9

13.4.3. The Total Weighted Commercial Cost as explained below will be given

40%Weightage for Part I & Part II and 60% for Part III and shall be called Weighted

Commercial Score (WCS). The formula to arrive at WCS has also been explained

under clause no.13.4.13, Clause no. 13.4.16 and Clause no. 13.4.19.

13.4.4. The bidder with the highest aggregate score of the WTS and WCS will be selected

as “H1 Bidder and shall be declared as the Successful Bidder”.

13.4.5. At the time of opening of bids, the Bidders/their representatives, who are present,

shall sign the register evidencing their attendance. Technical Evaluation will be as

explained in following point.

13.4.6. Scoring in the Technical Evaluation Matrix: The Bidders, who comply with Bank's

technical specifications and other terms and clauses of the RFP document as

explained in above points, will be shortlisted for evaluation as per the Technical

Evaluation Matrix [Annexure-11 (i), (ii) & (iii)]. The bidders are expected to submit

sufficient supporting details along with all documentary evidence / records in their

technical bid for enabling the Bank for objective evaluation and scoring in the

Technical Evaluation Matrix. The Bidders themselves will not fill in any score in

Annexure-11 (i), (ii) & (iii) - Technical Evaluation Matrix. Evaluation and scoring

process will also involve independent, verification by the Bank of the details

submitted in the Bid Document.

13.4.7. After scrutiny of the TECHNICAL BID document and supporting documents, and

responses to various Technical Evaluation Matrix [Annexure-11 (i), (ii) & (iii)]

points scoring of marks will be done therein against bids of shortlisted Bidders as

explained above. The total marks in the Matrix scored by the bidder will be called

Technical Score.

13.4.8. Only those bidders achieving minimum 60% total score in the Technical Evaluation

Matrix [Annexure-11 (i), (ii) & (iii)] for Part I & II and 40% for Part III will be

short-listed and proceed to the next round of evaluation i.e. Part- C

“COMMERCIAL EVALUATION".

13.4.9. The marks obtained in Technical Evaluation Matrix [Annexure-11 (i), (ii) & (iii)]

will begiven a weightage of 60% for Part I & II and 40% for Part III which will be

termed as "Weighted Technical Score" (WTS) and shall be arrived at as under:

( )

If for example, there are two bidders “A” and “B” who score90 and 80 marks respectively,

their “WTS” for Part I and II would be as under:

Bidder “A” = 90 / 90 X 0.60 = 0.60

Bidder “B” = 80 / 90 X 0.60 = 0.533


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And for Part III, it would be as under:

Bidder “A” = 90 / 90 X 0.40 = 0.40

Bidder “B” = 80 / 90 X 0.40 = 0.355

13.4.10. If sufficient numbers of Bidders do not qualify the cut off score, the Bank at its sole

discretion may reduce the cut off score. Bank reserves the right to accept or reject

any technical Bid without assigning any reason thereof. Decision of the Bank in this

regard shall be final and binding on the Bidders.

13.4.11. In the second phase of Evaluation, the COMMERCIAL BIDs of those bidders,

whose technical bids have been short-listed and who have qualified in technical,

evaluation as explained above after scoring of Techno Evaluation Matrix, will be

opened. After opening of COMMERCIAL BIDs, commercial evaluation

&verification of the commercial bids will be done by the Bank.

13.4.12. The Bidder should quote the price strictly as per commercial bid format specified in

Annexure -18 of this bid document. The cost quoted should be exclusive of

applicable taxes within the Contract period. Bidder to quote price per FASTag and

Cost in percentage of Transaction value for each transaction in NETC (RFID)

FASTag.

13.4.13. For the final evaluation of Part I, the Cost, for procurement of FASTags and Cost

for Transaction quoted by the bidder will be the given 40% weightage using the

formula, given below as part of Techno-Commercial Evaluation Process:

( )

Total transactions : It has been arrived at the assumption of 5,00,000 RFID Tags, 2 transactions per month of value Rs. 100/- (Rupees One Hundred only).

Total Annualized Value = 5,00,000*2*12*100- Rs.1,20,00,00,000/- (Rupees One Hundred and

Twenty Crores only) during the contract period of 5 years.

If for example: Bidder “A” and “B” quoted Cost in Percentage for transactions as 20% of

INTERCHANGE / MDR Charges and 30% of INTERCHANGE / MDR Charges respectively and

Cost of Tag Issuance and Dispatch as given in Table Below, therefore taking present

INTERCHANGE / MDR Charges of 1.50%, the total Cost would be calculated as under:

No. of Tags issuance and

dispatch

Projected

Weightage&

Rate

quoted

by

Bidder

A

Weighted

Price A

Rate

quoted

by

Bidder

B

Weighted

Rate B

A B C=A*B D E=A*D


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Single Issuance 0.70 40 28.00 42 29.40

Bulk Issuance >> Greater

than 1 and upto 20 tags

0.20 38 7.60 32 6.40

Bulk Issuance >>More

than 20 tags 0.10 35 3.50 30 3.00

Weighted Average Price for deciding L1 39.10 38.80

& Above weightage is based on projections, actual weightage may change in future

depending on demand for Single / Bulk Issuance.

Payment to the Selected Bidder will be made on the basis of actual rate quoted in each

category i.e. Single Issuance, Bulk Issuance upto 20 tags and Bulk Issuance above 20 tags,

as indicated in Column B or D of example shown in table above, the weighted average score

shall be used only for arriving at L1 Bidder

Bidder “A” –Quoted Charges-20% of INTERCHANGE / MDR i.e. 0.30% per transaction

Total Charges = (5,00,000*1.18*39.10)+(0.30/100*1.18*1200000000) =2,73,17,000

Bidder “B” - Quoted Charges-30% of INTERCHANGE / MDR i.e. 0.45% per transaction

Total Charges = (5,00,000*1.18*38.80)+(0.45/100*1.18*1200000000) =2,92,64,000.

It may be noted that the above calculation is based on prevailing INTERCHANGE /

MDR charges, which are subject to change in future, the payout will be based on actual

INTERCHANGE / MDR charges at the time of payment.

Then the WCS would be calculated as under:

Bidder “A” – (2,73,17,000/ 2,73,17,000) X 0.40 =0.400

Bidder “B” – (2,73,17,000/ 2,92,64,000) X 0.40 = 0.373

13.4.14. The total of Technical and Commercial Scores of each bidder will become basis of

final ranking of bidders. Bidder whose total of Technical &Commercial Scores is

highest will, be as “H-1 Bidder” and bidders with second &third highest, final scores

will be ranked as “H-2” and “H-3” and so on and so forth. The **H1 Bidder” shall


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be selected as the “Successful Bidder" after completion of the entire process

In above examples, the Total Score after Techno-Commercial evaluation of Bidders “A”

and “B” will be as under:

Bidder

Weighted Technical

Score

Weighted Commercial

Score Total Score

A 0.60 0.40 1

B 0.533 0.373 0.906

13.4.15. All Bids shall be evaluated by the evaluation committee set up for this purpose by

the Bank. The evaluation shall be on the basis of technical competence and the price

quoted. The Technical Evaluation and the Commercial Evaluation shall have the

weightage of 60% and 40% respectively, and this weightage shall be taken into

consideration for arriving at the Successful Bidder. The assessment methodology is

covered in the next section.

13.4.16. Similarly, for the final evaluation of Part II, the Cost for Transaction quoted by the

bidder will be the given 40% weightage using the formula, given below as part of

Techno-Commercial Evaluation Process:

( )

Total Transaction Value mentioned is indicative only for arriving L1 vendor. The number

of transactions have been arrived at the assumption of 10,00,000Transactions year for 10

Toll Plazas, Value Rs. 100/- (Rupees One Hundred only) for Average 2.5 years (though

Contract term is 5 years).

Total Value of transactions = 1000000*10*100*2.5= Rs.2,50,00,00,000/- (Rupees Two

Hundred and Fifty Crore only) during the contract period of 5 years. Payment will be made

based on the actual value of the transactions on FASTags in a month.

If for example: Bidder “A” and “B” quoted Cost in Percentage for transactions as 20% of

INTERCHANGE / MDR Charges and 30% of INTERCHANGE / MDR Charges

respectively, therefore taking present INTERCHANGE / MDR Charges of 1.25%, the total

Cost would be calculated as under:

Bidder “A” –Quoted Charges-20% of INTERCHANGE / MDR i.e. 0.25 % per transaction

Total Charges = (0.25/100*1.18*2500000000) =62,50,000.

Bidder “B” - Quoted Charges-30% of INTERCHANGE / MDR i.e. 0.375

Total Charges = (0.375/100*1.18*1250000000) =93,75,000.


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It may be noted that the above calculation is based on prevailing INTERCHANGE / MDR

charges, which are subject to change in future, the payout will be based on actual



Bidder “A” –(62,50,000/ 62,50,000) X 0.40 =0.40

Bidder “B” –(62,50,000/ 93,75,000) X 0.40 = 0.27

13.4.17. The total of Technical and Commercial Scores of each bidder will become basis of

final ranking of bidders. Bidder whose total of Technical &Commercial Scores is

highest will, be as “H-1 Bidder” and bidders with second &third highest, final scores

will be ranked as “H-2” and “H-3” and so on and so forth. The **H1 Bidder” shall

be selected as the “Successful Bidder" after completion of the entire process



Bidder

Weighted Technical

Score

Weighted Commercial

Score Total Score

A 0.60 0.40 1

B 0.533 0.27 0.80







13.4.19. And, for the final evaluation of Part III, the Cost for Transaction quoted by the

bidder will be the given 60% weightage using the formula, given below as part of

Techno-Commercial Evaluation Process:

( )

There will be two components for this, one is the incentive for per tag acquisition and second is payout as percentage of INTERCHANGE / MDR for one year period, from the

date of issuance. If for example: Bidder “A” and “B” quoted Cost in Percentage for

transactions as 20% of INTERCHANGE / MDR Charges and 30% of INTERCHANGE /

MDR Charges respectively, therefore taking present INTERCHANGE / MDR Charges of

1.50%, the total Cost would be calculated as under:

Bidder “A” –Quoted Charges-20% of INTERCHANGE / MDR i.e. 0.30 and Rs.25 per tag

issuance

Total Charges = (25*500000) + (0.30/100*1.18*1200000000) =1,67,48,000.


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Bidder “B” - Quoted Charges-30% of INTERCHANGE / MDR i.e. 0.45 and Rs.20 per tag

issuance

Total Charges =(20*500000)+ (0.45/100*1.18*1200000000) =1,63,72,000.

It may be noted that the above calculation is based on prevailing INTERCHANGE / MDR

charges, which are subject to change in future, the payout will be based on actual



Bidder “A” – (1,63,72,000/ 1,67,48,000) X 0.60 =0.58

Bidder “B” – (1,63,72,000/ 1,63,72,000) X 0.60 = 0.60

In addition to the above, the selected Bidder/s shall be eligible for incentive for selling the

FASTags, as per table below :

13.4.20. The total of Technical and Commercial Scores of each Bidder will become basis of

final ranking of Bidders. Bidder whose total of Technical &Commercial Scores is

highest will, be as “H-1 Bidder” and Bidders with second &third highest, final

scores will be ranked as “H-2” and “H-3” and so on and so forth. The **H1 Bidder”

shall be selected as the “Successful Bidder" after completion of the entire process.



Bidder

Weighted Technical

Score

Weighted Commercial

Score Total Score

A 0.40 0.58 0.980

B 0.355 0.60 0.955



S.no. Tag Distribution

(per month)

Additional Incentive on Per Tag Sale

1. 0-2500 At quoted price

2. 2500-5000 1.10 times of quoted price on entire tags sold



5. Above 20000 1.40 times of quoted price on entire tags sold


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13.4.22. The Bank reserves the right to select multiple vendors for Part III, the Bank, may go

for price negotiation up-to the Banks satisfaction with the vendors, and select more

than one vendors subject to, they matching the Commercial Bid of H-1 Vendor.

13.5. Part C-Commercial Bid:

13.5.1. Commercial Bid should be submitted as per the instruction in Appendix-C.

13.5.2. Commercial Bid shall be submitted as per Bill of Material and other terms and

conditions of RFP on prices. The Commercial Bid should give all relevant price

information as per Annexure-18. Any deviations from the Bill of Material / non

submission of prices as per the format shall make the bid liable for rejection.

13.5.3. Under no circumstances the Commercial Bid should be kept in Part I/II/II Section-A

(i.e. Conformity to Eligibility Criteria) or Part I/II/II Section B (i.e. Technical

Proposal) Covers. The placement of Commercial Bid in Part I/II/II Section A (i.e.

Conformity to Eligibility Criteria) or Part I/II/II Section B (i.e. Technical Proposal)

covers will make bid liable for rejection.

13.5.4. The Bill of Material must be attached in Technical Proposal as well as Commercial

Bid. The format will be identical for both Technical Proposal and Commercial Bid,

except that the Bill of Material in Technical Proposal should not contain any price

information (Prices to be masked). Technical Proposal without masked Bill of

Materials will be liable for rejection. Any change in the Bill of Material format may

render the bid liable for rejection.

13.5.5. Bidder must take care in filling price information in the Commercial Offer to ensure

that there are no typographical or arithmetic errors. All fields must be filled up

correctly. Bill of Material that is incomplete and / or conditional is liable to be

rejected. Any change in Bill of Material format may render the Bid liable for

rejection.

13.5.6. The Bidder should indicate the individual taxes, and its applicable rate along with

the estimated tax amounts to be paid by the Bank.


and superscripted on the top of the cover as “PART I/II/III Section Commercial Bid

for IDBI/CO/CMS&GBG/NETC/2019-20/01dated 01.01.2020 for "Implementation

and Operation of National Electronic Toll Collection (NETC) Solution for ISSUER

Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for

SALES & DISTRIBUTION OF FASTAGS ON OPEX Model.

14. Earnest Money Deposit (EMD):

14.1. The Bidder shall furnish Non interest earning Earnest Money Deposit (EMD) of

Rs.5,00,000/- (Rupees Five Lakhs Only) each for Part I, Rs.3,00,000/-(Rupees Three Lacs

only) for Part II and Rs.2,000,00 /- (Rupees Two Lacs Only) for Part III, e.g. If a Bidder is


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applying for all three parts, the EMD amount will be Rs.10,00,000/- (Rs.5,00,000 +

3,00,000 + 2,00,000) by way of Demand Draft drawn on any scheduled bank in favour of

„IDBI Bank Ltd‟ payable at Mumbai and should be kept along with the Part I/II/III

Section-A - Conformity to Eligibility Criteria.

14.2. Submission of EMD in other than Part I/II/III Section A-Conformity to Eligibility Criteria

Envelope is liable to be rejected on grounds of non-submission of EMD.

14.3. The EMD of the Bidders not qualified under Technical Proposal will be returned within 30

days after opening the commercial bid of the technically qualified Bidders. The EMD of

Technically Qualified Bidders will be returned upon the selected Bidder accepting the order

and furnishing the Performance Bank Guarantee.

14.4. The EMD may be forfeited:

14.4.1. If the Bidder withdraws or amends the Bid during the period of Bid validity

specified in this document.

14.4.2. If the selected Bidder fails to accept the purchase order within 7 days from the

issuance of the purchase order or fails to sign the contract or fails to furnish

Performance Guarantee in accordance with the terms of the RFP.

15. Documentation:

Technical information in the form of Brochures / Manuals / CD etc. of the most current and

updated version available in English must be submitted in support of the Technical Offer

made without any additional charges to the bank. The Bank is at liberty to reproduce all the

documents and printed materials furnished by the Bidder in relation to the RFP for its own

use.

16. Costs & Currency:

The Offer must be made in Indian Rupees only as per Bill of Material (Annexure-18).

17. Erasures or Alterations:

The Offers containing erasures or alterations or overwriting may not be considered. There

should be no hand-written material, corrections or alterations in the offer. Technical details

must be completely filled in. Correct technical information of the product being offered

must be filled in. Filling up of the information using terms such as “OK”， "accepted",

“noted”，"as given in brochure/manual” is not acceptable. The Bank may treat such Offers

as not adhering to the tender guidelines and as unacceptable.

18. Assumptions/Presumptions/Modifications:

The Bank would like to expressly state that any assumption, presumptions, modifications,

terms, conditions, deviation etc., which the Bidder includes in any part of the Bidder's

response to this RFP, will not be taken into account either for the purpose of evaluation or

at a later stage, unless such assumptions, presumptions, modifications, terms, conditions

deviations etc., have been accepted by the Bank and communicated to the Bidder in

writing. The Bidder at a later date cannot make any plea of having specified any

assumption, terms, conditions, deviation etc in the Bidder's response to this RFP document.


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No offer can be modified or withdrawn by a Bidder after submission of Bid/s.

19. Submission of Bids:

19.1. The Name and address of the Bidder, RFP No. and Due Date of the RFP are to be

specifically mentioned on the Top of the envelope containing Bid.

19.2. The Bid/s properly superscripted in the manner prescribed in earlier clauses of this RFP

should be deposited in the Tender Box at the Venue mentioned below as per the Bid Details

mentioned at the Start of this RFP :

Venue

IDBI Bank, 11th Floor,

IDBI Tower, Cuffe Parade,

Colaba, Mumbai – 400005.

19.3. If the last day of submission of bids is declared as a holiday under NI Act by the

Government subsequent to issuance of RFP, the next working day will be deemed to be the

last day for submission of the RFP. The Bid/s which is/are deposited after the said date and

time shall not be considered.

19.4. Bids sent through post/courier will not be accepted/ evaluated. Bids should be deposited in

the Tender Box.

19.5. If the envelopes, including the outer envelope is not sealed and marked in the prescribed

manner, the Bank will assume no responsibility for the Bid‟s misplacement or premature

opening.

19.6. The following officials will facilitate in Bid related queries and make arrangements for

deposit of Bid documents.

First Official Alternate Official Sh. Vitthal Umbare,

AGM, CMS & GBG,


WTC Complex, Cuffe Parade, Colaba,

Mumbai

[email protected]

Sh. Manoj Batra,

DGM, CMS & GBG,


WTC Complex, Cuffe Parade,

Colaba, Mumbai

[email protected]

19.7. In case bid documents are too bulky to be placed inside the tender box，arrangements will

be made by the above mentioned officials to receive the tender, However, Bidder should

reach the venue before the date and time stipulated as per the Bid Details mentioned at the

Start of this RFP.

20. Bid Opening:

20.1. The Part A-Conformity to Eligibility Criteria shall be opened in the presence of the

Bidder‟s representative/s who may choose to attend the bid opening at the venue mentioned

below as per the Bid Details mentioned at the start of this RFP:

Venue

IDBI Bank, 11th Floor, IDBI Tower,




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Cuffe Parade, Colaba, Mumbai – 400005

Bidder‟s representative may be present in the place and venue well in time along with an

authorization letter in hand for each bid opening under this RFP, as per the format

(Annexure-6) enclosed.

Note: Authorization letter should be carried in person and shall not be placed inside in any

of the bid covers.

20.2. Attendance of all the representatives of the Bidders who are present at Bid opening will be

taken in a register against Name, Name of the Company and with full signature.

20.3. The Bidders may note that no further notice will be given in this regard. Further, in case the

Bank does not function on the aforesaid date due to unforeseen circumstances or declared

as holiday then the bid will be accepted up to 3.00 PM on the next working day and bids

will be opened at 3:30 PM at the same venue on the same day.

20.4. The following details will be announced at the time of Bid opening.

20.4.1. Name of Bidders participated.

20.4.2. Presence or absence of Application Money and EMD.

20.4.3. Such other details that the Bank at its discretion may consider appropriate.

20.5. If any of the Bidders or all Bidders who submitted the tender are not present during the

specified date, time, and venue of opening it will be deemed that such Bidder is not

interested to participate in the opening of the Bid/s and the bank at its discretion will

proceed further with opening of the Part I/II/III Section A- Conformity to Eligibility

Criteria in their absence.

20.6. The Part I/II/III Section-A Conformity to Eligibility Criteria submitted by the Bidder will

be evaluated based on Appendix-A stipulated in RFP document. The Part B-Technical

Proposal of only those Bidders who qualified in Part I/II/III Section A- Conformity to

Eligibility Criteria will be opened with due communication by the bank.

20.7. The Commercial Bid of only those Bidders who qualified in Part I/II/III Section B

Technical Proposal will be opened for arriving at H1.


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C SELECTION OF BIDDER

21. Preliminary Scrutiny:

21.1. The Bank will scrutinize the Bid/s received to determine whether they are complete in all

respects as per the requirement of RFP, whether the documents have been properly signed,

whether items are offered as per RFP requirements and whether technical documentation as

required to evaluate the offer has been submitted.

21.2. Prior to detailed evaluation, the Bank will determine the substantial responsiveness of each

Bid to the bidding document. Substantial responsiveness means that the bid conforms to all

terms and conditions, scope of work and technical specifications and bidding document is

submitted without any deviations.

22. Clarification of Offers:

22.1. During the process of scrutiny, evaluation and comparison of offers, the Bank may, at its

discretion, seek clarifications from all the Bidders/any of the Bidders on the offer made by

them. The Bidder has to respond to the Bank and submit the relevant proof/supporting

documents required against clarifications, if applicable. The request for such clarifications

and the Bidders response will necessarily be in writing and it should be submitted within

the time frame stipulated by the Bank. Decision of the Bank in this regard is final and

binding on the Bidders.

22.2. The Bank may, at its discretion, waive any minor non-conformity or any minor Irregularity

in the offer. Bank‟s decision with regard to 'minor non-conformity' is final and the waiver

shall be binding on all the Bidders and the Bank reserves the right for such waivers.

23. Evaluation of Bid:

23.1. The Bank will evaluate the Bids submitted by the Bidders under this RFP. The Part I/II/III

Section A-Conformity to Eligibility Criteria submitted by the Bidder will be evaluated

based on Annexure - 3 of RFP. The Part I/II/III Section B-Technical Proposal of only those

Bidders who qualified in Part I/II/III Section A - Conformity to Eligibility Criteria, will be

opened with due communication by the Bank. The Commercial Bid of only those Bidders

who qualify in Part I/II/III Section B -Technical Proposal will be reckoned for evaluation

purpose.

23.2. The Bid will be evaluated by a Committee of officers of the Bank. If warranted, the Bank

may engage the services of external consultants for evaluation of the Bids. It is Bank's

discretion to decide at the relevant point of time.

24. Normalization of Bids:

24.1. The Bank may go through a process of technical evaluation and normalization of the bids to

the extent possible and feasible to ensure that, shortlisted Bidders are more or less on the

same technical ground. After the normalization process, if the Bank feels that, any of the

Bids needs to be normalized further and that such normalization has a bearing on the price


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bids; the Bank may at its discretion can ask all the technically shortlisted Bidders to re-

submit the technical and commercial bids once again for scrutiny. The resubmissions can

be requested by the Bank in the following manner;

24.1.1. Incremental Bid submission in part of the requested clarification by the Bank

OR

24.1.2. Revised submissions of the entire bid in the whole

24.2. The Bank can repeat this normalization process at every stage of bid submission till Bank is

satisfied. The shortlisted Bidders agree that, they have no reservation or objection to the

normalization process and all the technically shortlisted Bidders will, by responding to this

RFP, agree to participate in the normalization process and extend their co-operation to the

Bank during this process.

24.3. The shortlisted Bidders, by submitting the response to this RFP, agree to the process and

conditions of the normalization process.

25. Intimation to Qualified/Successful Bidder’s:

The Bank will prepare a list of qualified Bidders at each stage on the basis of evaluation of

Part I/II/III Section A-Conformity to Eligibility Criteria, Part I/II/III Section - B Technical

Proposal and Part I/II/III Section C-Commercial Bid. The names of qualified Bidders at each

stage only would be announced on the Bank's website (i.e.

https://www.idbibank.in/notices.asp). Commercial Bids of only technical qualified Bidders

shall be opened. Final list of the Bidders (H1, H2,H3....etc) will be announced as indicated

above. No separate intimation will be sent to successful Bidder.

26. Correction of Error in Commercial Bid:

The Bank reserves right to correct any arithmetical errors furnished in the Commercial Bid. If any

such errors are noticed it will be rectified on the following basis:

26.1. The Bank may waive off any minor infirmity or non-conformity or irregularity in a bid,

which does not constitute a material deviation.

26.2. If there is discrepancy between the unit price and total price (which is obtained by

multiplying the unit price by the quantity), the unit price shall prevail and the total price

shall be corrected accordingly.

26.3. If there is discrepancy between percentage and amount, the amount calculated on

percentage basis will prevail.

26.4. If there is discrepancy in the total arrived at Bill of Material (addition, subtraction,

multiplication, division and carryover of amount from one page to another), correct total

will be arrived by the Bank and the same will prevail over the total furnished in the Bill of

Material.

26.5. If there is a discrepancy between words and figures, the rate/ amount in words shall prevail,

unless the amount expressed in words is related to an arithmetical error in which case, the

amount in figures will prevail, subject to the above two provisions.

26.6. If the Bidder does not accept the correction of errors, the Bid will be rejected.



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27. Determination of H1 Price:

27.1. The Technical Bids will be evaluated based on the Bidder's ability to match the Technical

matrix and commercial offer i.e. the Bidder whose total of Technical & Commercial Score

is highest as specified in (Annexure-11 and Annexure-18 respectively). Detailed evaluation

criterion is covered in this document.

27.2. The Commercial Bids will be evaluated based as per price schedule (Annexure-18).

27.3. H1 Price will be determined after giving effect to arithmetical correction, if any.

27.4. The Successful bidder will be determined on the basis of Techno-Commercial.

28. Government of India Guidelines On Purchase Preference:

Procurement through Micro & Small Enterprises [MSEs]:

Procurement through MSEs will be done as per the Policy guidelines issued by the Ministry

of Micro, Small &Medium Enterprises from time to time. Following are the conditions

applicable as per the Government of India Guidelines

28.1. This MSEs should have been registered with :

> District. Industries Centres or

> Khadi Village Industries Commission or

> Khadi& Village Industries Board or

> Coir Board or National Small Industries Corporation or

> Directorate of Handicrafts &Handloom or

> Any other body specified by the Ministry of Micro, Small &Medium Enterprises.

28.2. MSEs are also exempted from paying EMD.

28.3. MSEs should submit the relevant documentary proof for claiming the exemptions.

28.4. MSEs shall have basic required qualification under eligibility criteria specified in the RFP

and the above Policy will be applicable to those qualifying Bidders only.

28.5. The details are available on web site dcmsme.gov.in. Interested vendors are requested to go

through the same for details.

29. Bid Validity Period:

The Offer submitted and the prices quoted therein shall be valid for 180 days from the date of

opening of Commercial Bid. Bid valid for any shorter period shall be rejected by the Bank.

30. Proposal Ownership:

The proposal and all supporting documentation submitted by the Bidder shall become the

property of the Bank. As the Bidder's proposal is important for the evaluation and selection

process, it is important that, the Bidder carefully prepares the proposal as per the prescribed

format only. Under no circumstance, the format can be changed, altered or modified. Bidders

must provide categorical and factual replies to specific questions. Bidders may provide

additional technical literature relating to their proposal but in a separate Annexure. Correct


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and current technical details must be completely filled in. The Appendices/Annexures to this

RFP shad form integral part of the RFP.

31. Project Ownership:

31.1. If the Bidder is offering solutions/products from other Bidders/principals, as required in this

RFP, they shall detail the responsibilities of the parties involved and also submit a letter of

undertaking from the parties mentioning their consent and assurance for satisfactory

performance of the project. The Bidder must specify any and all relationships with third

parties in respect of the ownership, maintenance &support of all software related to

Implementation and Operation of National Electronic Toll Collection (NETC) Solution for

ISSUER Bank AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for

SALES & DISTRIBUTION OF FASTAGS ON OPEX Model, which are relevant to this

RFP.

31.2. Ownership letter by the Bidder to be submitted (Undertaking letter by the Bidder taking the

ownership of the project execution) in case third party is also involved in project execution

either fully or partially. The Bidder shall also submit the ownership certificate issued by the

third party clearly- mentioning the extent of ownership.

32. Right to Alter Quantities/Locations:

In the event of changes in plans of the Bank, Bank reserves the right to alter the quantities /

locations for implementing the services by adding/deleting/substituting the devices/locations,

etc from the ones specified in the tender at the same rate arrived at on the same Terms and

Conditions of this Tender.

33. Acceptance of BID / Offer:

33.1. The Bank reserves its right to reject any or all the Bids/offers without assigning any reason

thereof whatsoever at any stage of the RFP.

33.2. The Bank will not be obliged to meet, and have discussions with any Bidder and/or to

entertain any representations in this regard.

33.3. The Bids received and accepted will be evaluated by the Bank to ascertain the best and

lowest Bid in the interest of the Bank. However, the Bank does not bind itself to accept the

lowest or any Bid and reserves the right to reject any or all bids at any point of time prior to

the order without assigning any reasons whatsoever. The Bank reserves the right to re-

tender the RFP with or without modifications. The Bank shall not be obliged to inform the

unsuccessful /affected Bidder (s) of the grounds for the Bank‟s rejection.

33.4. The Bidder including those, whose tender is not accepted shall not be entitled to claim any

costs, charges, damages and expenses of and incidental to or incurred by him through or in

connection with his submission of tenders, even though the Bank may elect to

modify/withdraw the tender.

34. Award of Contract:


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34.1. The Bidder who is H1 as per above Clause 25 will be referred to as the selected Bidder and

the Bank will notify the name of the selected Bidder by display in the website of the Bank.

34.2. The contract shall be awarded and the order shall be placed on selected H1Bidder. Bank

may release the order either in Full or in part or place more than one order towards the

contract based on project plan.

34.3. The selected Bidder shall submit the acceptance of the order within seven days from the

date of receipt of the order. No conditional or qualified acceptance shall be permitted. The

effective date for start of provisional contract with the selected Bidder shall be the date of

acceptance of the order by the Bidder.

34.4. Bank reserves its right to consider at its sole discretion the late acceptance of the order by

selected Bidder.


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D. TERMS AND STIPULATIONS

35. Effective Date:

The effective date shall be the date of acceptance of the Purchase Order by the selected

Bidder. However, the Bidder shall submit the acceptance of the order within seven days from

the date of receipt of order. The Bank reserves the right to consider the late acceptance of the

order, if any, at its discretion.

36. Project Execution:

The Bank and the selected Bidder shall nominate a Project Manager each immediately on

acceptance of the order, who shall be the single point of contact for the project at Mumbai.

However, for escalation purpose, details of other persons shall also be given.

37. Security Deposit / Performance Bank Guarantee:

37.1. The successful Bidder should submit a Security Deposit / Performance Guarantee for

Rs.10,00,000/- (Rupees Ten Lakhs only) for Part I, Rs.5,00,000/- (Rupees Five Lakhs only)

for Part II and Rs.5,00,000/- (Rupees Five Lakhs only) for Part III within 15 days from the

date of acceptance of the Purchase Order. In addition, the selected Bidder /s, shall also be

required to submit adequate security in the form of Deposit / BG / LC, as decided by the

Bank from time to time, for Bulk issuance of unregistered FASTags for further sale of

FASTags to corporates, fleet owners, car dealers etc.

37.2. If the Security Deposit /Performance Guarantee is not submitted within the time stipulated

above, penalty of Rs. 25,000/- (Plus GST) for each completed calendar week of delay will

be deducted from the delivery payment or from any other payments for the delay in

submission of Bank Guarantee. The total penalty under this clause shall be restricted to

Rs.5,00,000/- (Plus GST). Any such recovery or penalty shall not in any way relieve the

Bidder from any of its obligations to complete the works / Services or from any other

obligations and liabilities under the RFP/Contract.

37.3. Security Deposit should be submitted by way of DD drawn on IDBI Bank payable at

Mumbai/ Bank Guarantee may be obtained from any of the Scheduled Banks (other than

IDBI Bank). However it should be as per the Appendix-E.

37.4. Security Deposit/Performance Bank Guarantee should be valid for Five years from the date

of acceptance of the purchase order and shall be retained till the completion of Contract

period. The guarantee should also contain a claim period of twelve months from the last

date of validity.

37.5. The security deposit / Bank Guarantee will be returned to the Bidder on completion of the

Contract period.

37.6. The Bank shall invoke the Bank guarantee before the expiry of validity, if the Selected

Bidder fails to complete his obligations under the contract. The Bank shall notify the

selected Bidder in writing before invoking the Bank guarantee.

37.7 Penalties, if any, will be recovered from the payments. In case Performance Guarantee


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amount decreases from the initial deposit level due to penal deductions, etc., it shall be

made up / replenished to the initial amount deposited within 7 days of such penal

deductions, etc. being replenished by way of supplementary Bank Guarantee, issued by a

Nationalised Bank.

38. Execution of Agreement:

38.1. Within 7 days from the date of acceptance of the Purchase Order, the selected Bidder shall

sign a stamped “Agreement” with the Bank at Mumbai as per the format to be provided by

the Bank. Failure to execute the Agreement makes the EMD liable for forfeiture at the

discretion of the Bank and also rejection of the selected Bidder.

38.2. The Agreement shall include all terms, conditions and specifications of RFP, including all

amendments/ addendums, if any, and also the Bill of Material and Price, as agreed finally

after Bid evaluation and negotiation. The Agreement shall be executed in English language

in one original, the Bank receiving the duly signed Original Agreement and the selected

Bidder receiving the photocopy. The Agreement shall be valid till all contractual

obligations are fulfilled.

38.3. Bank reserves the right to select the next ranked Bidder, if the selected Bidder does not

accepts the LOI/Purchase Order or withdraws his proposal after selection or at the time of

finalization of the contract or is disqualified on detection of wrong or misleading

information in the offer.

38.4. The Integrity Pact Agreement submitted by the bidder during the Bid submission will

automatically form a part of the Agreement till the conclusion of the contract.

39. Delivery, Implementation and Commissioning:

39.1. The delivery, installation and implementation of the NETC solution and issuance of live

FASTag has to be completed within a period of Forty Five (45) days from the acceptance

date of order.

39.2. Implementation and Operation of National Electronic Toll Collection (NETC) Solution for


SALES & DISTRIBUTION OF FASTAGS ON OPEX Model as per order will be deemed

as complete only when the same is accepted by the Bank in accordance with the Terms

&Conditions of this Tender.

40. Uptime:

The Bidder shall guarantee an uptime of 99.5% of functioning of NETC solution for issuer on

OPEX model for transactions during the period of the Contract.

If the uptime is below the guaranteed uptime of 99.5%, the Bank shall also deduct a penalty

0.5% of annual turnover However if uptime is less than 98%, the Bank shall have the full right

to terminate the contract. Such termination shall not affect the rights of bank under this

agreement.

41. Penalties/Liquidated Damages:


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41.1. For Part I and Part II

41.1.1. If the Bidder fails to meet the specified completion schedule (i.e., Implementation

and Operation of National Electronic Toll Collection (NETC) solution for Issuer Bank

and / or Acquirer Bank and / or Channel for Sales& Distribution on OPEX Model to

be completed within a period of 45 days from the date of acceptance of order).

41.1.2. The Bank shall have the option to accept or reject NETC Solution for Issuer Bank

and / or Acquirer Bank and / or Channel for Sale & Distribution supplied and

implemented by the Bidder after the expiry of 45 days from the effective date.

41.1.3. In case of acceptance of the delayed supply or implementation as mentioned above,

the Bidder shall be liable to pay as Penalty/Liquidated damages at the rates specified

below, for each completed week of delay or part, thereof, on the Anticipated Annual

Turnover value of the NETC solution for issuer.

Anticipated Annual Turnover =Actual amount payable for the first full month multiplied by 12.

41.1.4. Bidder solution should provide a success rate of 99% for the transactions. For

success rate below 99%, penalty will be levied at the rate in line with the clause

defined above table. Business declines will not be considered for arriving at the

success rate. Penalties, if any will be calculated for every month and recovered from

the monthly invoice raised by Bidder.

41.1.5. Turnaround time for Issuance of FASTags, Delivery, Dispute Resolution,

Settlement, etc. will be 2 days. Penalty will be levied at the rate in line with the above

table per FASTag wise.

41.2. For Part III

41.2.1. Wrong Tag Issuance – In case of any Legal or Financial Liabilities arising due to

incorrect Tag affixation will have to be borne by the Business Associate. Penalty is

not applicable, if the Tag has been affixed as per the data provided by the Bank .

41.2.2. Tag Damage – Once the Tags are in Business Associates custody then any damage /

stolen / misplaced etc lies with the Business Associate itself. The cost of such tags

damaged / stolen / misplaced will have to be borne by Business Associate.

41.2.3. Wrong Recharge – In case of any error from the side of the Business Associate as a

part of the recharge activity, the Legal / Financial liability will have to be borne by

Business Associate.

41.2.4. Toll transactions through unissued tags – In case the Bank receives the Toll

transactions from unissued tags, inventory of which remains with the Business

Liquidate Damages rate per week or part

thereof.

Delay Period

0.05% on the Anticipated Annual Turn Over

Value For each week of delay


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Associate, the liability towards such toll transactions and any dispute raised by other

Company / regulators thereof would be borne by Business Associate. Not applicable

in case if physical tag is with Business Associate, un-affixed.

41.2.5. Delay in Tag Activation – In case of Retail issuance tags once affixed should be

activated within 1hour. In no scenario should the tag activation spill over to the next

day. Every 15 days the tag inventory report should be submitted to the Bank, failure to

do so the 10% penalty of the amount due for the month.

41.2.6. Delay in Tag Affixation – In case of tags centrally issued to the Business Associate

for affixation the activity to be completed as per agreement per case basis. In case of

delays the Business Associate will be liable towards 10% penalty of the amount due

for the month.

41.2.7. Usage of Marketing Collateral – Only the Bank approved marketing collaterals to be

used for the any activity. Any deviation will be liable for penalty of 10% of the

amount due for the month.

41.2.8. Standard offer – The POS should provide to the customers only standard Offer

Letter (modifiable by the Bank at any time in future) which is given by the Bank only.

Further, as per the client‟s request, the Bank can customize the Offer letter once

approved by the Bank. Any deviation will be liable for penalty as deemed fit by the

Bank, which may tantamount to cancellation of contract.

41.2.9. Any such recovery or penalty shall not in any way relieve the Bidder from any of its

obligations to complete the works / Services or from any other obligations and

liabilities under the Contract.

42. Pricing & Payments:

42.1. The Price offered to the Bank must be in Indian Rupees inclusive of all taxes but Exclusive

of GST (CGST/SGST). The Vendor has to quote the applicable taxes separately in the Bill

of Material.

42.2. The item value along with GST should be claimed in the invoice and GST will be paid in

actual at our end.

42.3. No escalation in price quoted is permitted for any reason whatsoever during the contract

period.

42.4. From the date of placing the order till the delivery of the systems, if any, changes are

brought in the duties such as excise/customs etc., by the Government, resulting in reduction

of the cost of the systems； the benefit arising out of such reduction shall be passed on to

the Bank.

42.5. Applicable GST will be paid at actual.

43. Payment Terms:

43.1. The payment as per Annexure-18 shall be released monthly in arrears exclusive of tax as

applicable.

43.2. The selected Bidder shall submit invoice and other documents necessary as per the terms

duly authenticating on each document along with the request letter for releasing the

payment for the respective service. On receiving each payment, the Bidder shall submit a


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receipt for the payment received including TDS.

43.3. The payment, after deducting applicable TDS, will be released centrally from the Bank's

office situated at Mumbai to the account of selected Bidder maintained with the Bank.

43.4. The total cost or total contract price as defined in this RFP shall mean the total cost or price

or value or charge towards Part I /Part II /Part III of “Selection of vendor for

Implementation and Operation of National Electronic Toll Collection (NETC) Solution for


SALES & DISTRIBUTION OF FASTAGS ON OPEX Model”. The payments will be

released only on acceptance of the order and on submission of contract performance

guarantee as per Clause-37.

43.5. The Bidder shall be responsible for extending the validity date and claim period of all the

Performance Bank Guarantees as and when it is due on account of incompletion of work

under guarantees. The Bank will invoke the guarantee before expiry of validity if work is

not satisfactory and the guarantee is not extended, accordingly.

43.6. The payments will be released through NEFT / RTGS and the Selected Bidder has to

provide necessary Bank Details like Account No., Bank‟s Name with Branch, IFSC Code

etc. and the selected Bidder should have the current account/savings account relationship

with the Bank for this purpose.

44. Subcontracting:

The vendor shall not subcontract or permit anyone other than its personnel to perform any of

the work, service or other performance required of the vendor under the contract without the

prior written consent of the Bank.

45. Order Cancellation/Termination of Contract:

45.1. The Bank reserves its right to cancel the entire / unexecuted part of the Purchase Order at

any time by assigning appropriate reasons and recover expenditure incurred by the Bank in

addition to recovery of Penalties /liquidated damages in terms of the contract, in the event

of one or more of the following conditions:

45.1.1. Delay in start of Services for a period of 30 days from the date of acceptance of

Purchase Order.

45.1.2. The selected Bidder commits a breach of any of the terms and conditions of the Bid.

45.1.3. The Bidder goes in to liquidation voluntarily or otherwise.

45.1.4. An attachment is levied or continues to be levied for a period of 7 days upon effects

of the bid.

45.1.5. Non satisfactory performance of the Project in terms of affecting the Core Systems

of the Bank or the Core Business of the Bank and the functioning of the

Branches/Offices of the Bank.

45.1.6. If deductions on account of liquidated damages exceeds more than 5% of the total

value of Audit/monitoring charges.

45.1.7. If found blacklisted by any Govt. Department / PSU / other Banks, during the course

of contracted period.


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45.2. The Bank shall serve the notice of termination to the Bidder at least 30 days prior, of its

Intention to terminate services.

45.3. After the award of the contract, if the selected Bidder does not perform satisfactorily or

delays execution of the contract, the Bank reserves the right to get the balance contract

executed by another party of its choice by giving one months‟ notice for the same. In this

event, the selected Bidder is bound to make good the additional expenditure, which the

Bank may have to incur for the execution of the balance of the order/contract. Such

additional expenditure shall be incurred by the Bank within reasonable limits &at

comparable price prevailing in the market. This clause is also applicable, if for any reason,

the contract is cancelled.

45.4. The Bank reserves the right to recover any dues payable by the selected Bidder from any

amount outstanding to the credit of the selected Bidder, including the pending bills and

security deposit, if any, under this contract.

45.5. In addition to the cancellation of Purchase Order, the Bank reserves its right to Invoke the

Bank Guarantee or foreclose the Security Deposit given by the Bidder towards non-

performance/non-compliance of the terms and conditions of the contract, to appropriate

towards damages.


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E. GENERAL CONDITIONS:

46. Intellectual Property Rights:

46.1. Bidder warrants that the inputs provided shall not infringe upon any third party Intellectual

property rights, including copyrights, patents and other intellectual property rights of any

nature whatsoever. Bidder warrants that the deliverables shall not infringe upon any third

party intellectual property rights, including copyrights, patents and other intellectual

property rights of any nature whatsoever. The Bidder should ensure that the Solution

supplied to the Bank shall not infringe the third party intellectual property rights, if any.

The Bidder has to ensure that third party rights are not infringed even in case of equipment

/software supplied on behalf of Bidder.

46.2. In the event that the Deliverables become the subject of claim of violation or infringement

of a third party's intellectual property rights, Bidder shall at its choice and expense: [a]

procure for the Bank the right to continue to use such deliverables; [b] replace or modify

such deliverables to make them non-infringing, provided that the same function is

performed by the replacement or modified deliverables as the infringing deliverables; or [c]

if the rights to use cannot be procured or the deliverables cannot be replaced or modified,

accept the return of the deliverables and reimburse bank for any amounts paid to Bidder for

such deliverables, along with the replacement costs incurred by Bank for procuring an

equivalent equipment in addition to the penalties levied by the Bank. However, the Bank

shall not bear any kind of expense, charge, fees or any kind of costs in this regard.

Notwithstanding the remedies contained herein, the Bidder shall be responsible for payment

of penalties in case service levels are not met because of inability of the Bank to use the

proposed solution.

46.3. The indemnification obligation stated in this clause apply only in the event that the

indemnified party provides the indemnifying party prompt written notice of such claims,

grants the indemnifying party sole authority to defend, manage, negotiate or settle such

claims and makes available all reasonable assistance in defending the claims [at the

expenses of the indemnifying party]. Notwithstanding the foregoing, neither party is

authorized to agree to any settlement or compromise or the like which would require that

the indemnified party to make any payment or bear any other substantive obligation without

the prior written consent of the indemnified party. The indemnification obligation stated in

this clause reflects the entire liability of the parties for the matters addressed thereby.

46.4. The Bidder acknowledges that business logics, work flows delegation and decision making

processes of the Bank are of business sensitive nature and shall not be disclosed/referred to

other clients, agents or distributors of Software/Service.

47. Roles & Responsibility during Project Implementation:

47.1. All tools, tackles, testing instruments etc., as required during all Operations； shall be

provided by the Selected Bidder at no extra cost to the Bank for completing the scope of

work as per this RFP.

47.2. The selected Bidder shall be fully responsible for supply, installation, migration,


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commissioning and maintenance of the solution including testing.

47.3. The Bidder shall specify in the Technical bid - Part B the necessary space and facilities

required by them at the time of installation and also other facilities required.

47.4. The Bidder shall submit details of such performance parameters for the modules /services

offered by them along with the Technical bid - Part B, otherwise, the Bid is liable for

rejection. The Bidder shall furnish the performance parameters of the solution (Modules

and services) and certify the same. They shall submit documentary evidence for the same.

However, the Bidder is bound to demonstrate the performance to the bank, if requested.

47.5. The Bank will not be obliged to meet and have discussions with any Bidder and/or to

entertain any representations.

47.6. The Services should be carried out strictly in accordance with the terms and conditions

stipulated in the contract agreement.

47.7. The selected Bidder will ensure that the Services are carried out in accordance with best

industry guidelines and standards applicable.

48. Indemnity:

48.1. The Bidder shall keep and hold the Bank indemnified and harmless from time to time and

at all times against all actions, proceedings, claims, suits, liabilities(including statutory

liability), penalties, demands, charges, costs (including legal costs) and expenses, damages,

losses and any other expenses which may be caused to or suffered by or made or taken

against the Bank arising out of:

48.1.1. The breach, default or non-performance of undertakings, warranties, covenants or

obligations by the Bidder;

48.1.2. Any contravention or non-compliance with any applicable laws, regulations, rules,

statutory or legal requirements by the Bidder;

48.2. The Bidder shall indemnify, protect and save the Bank against all claims, losses, costs,

damages, expenses, action suits and other proceedings, resulting from infringement of any

law pertaining to patent, trademarks, copyrights etc. or such other statutory infringements in

respect of services provided by them.

48.2.1. All indemnities shall survive notwithstanding expiry or termination of the contract

and Bidder shall continue to be liable under the indemnities.

48.2.2. The limits specified in the above said clause shall not apply to claims made by the

Bank/third parties in case of infringement of Intellectual property rights or for claims

relating to the loss or damage to real property and tangible personal property and for

bodily injury or death and in these cases the liability will be unlimited.

48.2.3. All Employees engaged by the Bidder shall be in sole employment of the Bidder

and the Bidder shall be solely responsible for their salaries, wages, statutory payments

etc. That under no circumstances shall the Bank be liable for any payment or claim or

compensation (including but not limited to compensation on account of injury / death /

termination) of any nature to the employees and personnel of the Bidder.

48.3. Bidder‟s aggregate liability shall be subject to an overall limit of the total Cost of

the project. This limit shall not applicable for the indemnification by the selected Bidder for

the liabilities those arise to the Bank due to infringement of intellectual property rights,


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infringements of patent rights, trademarks etc., of third parties by the selected Bidder.

49. Inspection of Records:

The Bank at its discretion may verify the accounts and records with the selected Bidder at his

premises or appoint third party for verification including an auditor for audit of accounts and

records including Software/Service meant for the solution under this RFP and the selected

Bidder shall extend all cooperation in this regard.

50. Assignment:

50.1. The selected Bidder shall not assign to any one, in whole or in part, it's obligations to

perform under the RFP/contract, except with the Bank's prior written consent.

50.2. If the Bank undergoes a merger, amalgamation, take-over, consolidation, reconstruction,

change of ownership etc.，this RFP shall be considered to be assigned to the new entity

and such an act shall not affect the rights and obligations of the Vendor under this RFP.

50.3. Similarly, if the selected vendor undergoes a merger, amalgamation, take-over,

consolidation, reconstruction, change of ownership etc.，this RFP shall also be considered

to be assigned to the new entity and such an act shall not affect the rights and obligations of

the Bank under this RFP.

51. Publicity:

Any publicity by the selected Bidder in which the name of the Bank is to be used will be done

only with the explicit written permission of the Bank.

52. Confidentiality and Non-Disclosure

52.1. The Bidder shall take all necessary precautions to ensure that all confidential Information is

treated as confidential and not disclosed or used other than for the purpose of project

execution. Bidder shall suitably defend and indemnify Bank for any loss/damage suffered

by Bank on account of and to the extent of any disclosure of the confidential information.

The Bidder shall furnish a Non-Disclosure Agreement as per the format given in Annexure-

8 at the time of submission of Bids.

52.2. No Media release/public announcement or any other reference to the RFP or any program

there under shall be made without the written consent of the Bank, by photographic,

electronic or other means.

53. Amendments to Purchase Order:

Once purchase order is accepted by the selected Bidder , no amendments or modifications of

order and no waiver of any of the terms or conditions thereof shall be valid or binding unless

made in writing.

54. Amendments to the Agreement:


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Once agreement is executed with the selected Bidder, no amendments or modifications of

Agreement and no waiver of any of the terms or conditions hereof shall be valid or binding

unless made in writing.

55. General Order Terms:

Normally, the Order will be placed on the successful Bidder as per the details given in the Bid

document. But, if there is any change in name/address/constitution of the Bidder at any time

from the date of Bid document, the same shall be informed by the Bidders to the Bank

immediately. This shall be supported with necessary documentary proof or Court orders, if

any. Further, if the Bidder is undergoing any re-organization/restructuring/merger/demerger

and on account of such a change of Bidder is no longer performing the original line of

business, the same shall be informed to the Bank. There shall not be any delay in this regard.

The decision of the Bank to place orders or otherwise under such situation shall rest with the

Bank and the decision of the Bank shall be final.

56. General Contract Agreement Conditions:

56.1. Neither Bank nor Bidder shall assign any rights or obligations herein without obtaining the

prior consent of the other Party.

56.2. No forbearance, indulgence, relaxation or inaction by any Party [Bank or Bidder] at

any time to require the performance of any provision of Agreement shall in any way affect,

diminish, or prejudice the right of such Party to require the performance of that or any other

provision of Agreement.

56.3. No waiver or acquiescence of any breach, or any continuing or subsequent breach of any

provision of Agreement shall be construed as a waiver of any right, under or arising out of

Agreement or an acquiescence to or recognition of any right and/or any position other than

that expressly stipulated in the Agreement.

56.4. All remedies of either Bank or Bidder under the Agreement whether provided herein or

conferred by statute, civil law, common law, custom, or trade usage, are cumulative and not

alternative may be enforced successively or concurrently.

56.5. If any provision of Agreement or the application thereof to any person or Party

[Bank/Bidder] is or becomes invalid or unenforceable or prohibited by law to any extent,

this Agreement shall be considered divisible as to such provision, and such provision alone

shall be inoperative to such extent and the remainder of the Agreement shall be valid and

binding as though such provision had not been included. Further, the Parties [Bank and

Bidder] shall endeavour to replace such invalid, unenforceable or illegal provision by one

that is valid, enforceable, and legal and achieve substantially the same economic effect as

the provision sought to be replaced.

56.6. None of the provisions of Agreement shall be deemed to constitute a partnership between

the Parties [Bank and Bidder] and neither Party [Bank nor Bidder ] shall have any right or

authority to bind the other as the other‟s agent or representative and no Party shall be

deemed to be the agent of the other in any way.

56.7. Agreement shall not be intended and shall not be construed to confer on any person other


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than the Parties [Bank and Bidder] hereto, any rights or remedies herein.

56.8. Agreement shall be executed in English language in 1 (one) original, the Bank receiving the

duly signed original and Bidder receiving the duly attested photocopy. Contract/Service

Level Agreement (SLAs) and Non-disclosure Agreement (NDA) will have to be executed

with the Bank.

57. Negligence:

In connection with the work or contravenes the provisions of General Terms, if the selected

Bidder neglects to execute the work with due diligence or expedition or refuses or neglects to

comply with any reasonable order given to him in writing by the Bank, in such eventuality, the

Bank may after giving notice in writing to the selected Bidder calling upon him to make good

the failure, neglect or contravention complained of, within such time as may be deemed

reasonable and in default of the said notice, the Bank shall have the right to cancel the

Contract holding the selected Bidder liable for the damages that the Bank may sustain in this

behalf. Thereafter, the Bank may make good the failure at the risk and cost of the selected

Bidder.

58. Responsibility for Completeness:

58.1. The Bidder shall own the responsibility to demonstrate that the Services provided meets all

the technical requirements as envisaged in the scope of the RFP

58.2. The Bidder shall carry out the Services as per accepted time schedules. The Bidder is liable

for penalties levied by Bank for any deviation in this regard. The Bidder shall provide all

the required drivers/software, to ensure the intent of Specification, completeness,

Operability, Maintainability and upgradability of “Selection of vendor for Implementation

and Operation of National Electronic Toll Collection (NETC) Solution for ISSUER Bank

AND / OR, ACQUIRER Bank AND / OR BUSINESS ASSOCIATE for SALES &

DISTRIBUTION OF FASTAGS ON OPEX Model". The Bidder shall provide for all the

Software required installing, customizing and testing the system without any further charge,

expense and costing to Bank.

58.3. The Bidder shall be responsible for any discrepancies, errors and omissions or other

information submitted by him irrespective of whether these have been approved, reviewed

or otherwise accepted by the bank or not. The Bidder shall take all corrective measures

arising out of discrepancies, error and omission other information as mentioned above

within the time schedule and without extra cost to the bank.

59. Responsibilities of the Bidder:

By submitting a signed bid/response to this RFP the Bidder certifies that:

59.1. The Bidder has arrived at the prices in its bid without agreement with any other Bidder of

this RFP for the purpose of restricting competition.

59.2. The prices in the bid have not been disclosed and shall not be disclosed to any other Bidder

of this RFP.

59.3. No attempt by the Bidder to induce any other Bidder to submit or not to submit a bid for

restricting competition has occurred.


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59.4. The Bidder shall guarantee that Software and other such items supplied to the Bank are

licensed and are legally obtained and that they will not require further licensing costs, any

other costs or any other software/hardware purchase to meet the above mentioned

guarantees.

59.5. Each Bidder must indicate whether or not they have any actual or potential conflict of

interest related to contracting services with IDBI Bank. In case such conflicts of interest do

arise, the Bidder must indicate the manner in which such conflicts can be resolved.

59.6. The Bidder represents and acknowledges to the Bank that it possesses necessary

experience, expertise and ability to undertake and fulfil its obligations, under all phases

involved in the performance of the provisions of this RFP. The Bidder represents that all

software to be supplied in response to this RFP shall meet, requirement of the solution

proposed by the Bidder. The Bidder shall be required to independently arrive at a solution,

which is suitable for the Bank, after taking into consideration the effort estimated for

implementation of the same. If any services, functions or responsibilities not specifically

described in this RFP are an inherent, necessary or customary part of the deliverables or

services and are required for proper performance or provision of the deliverables or services

in accordance with this RFP, they shall be deemed to be included within the scope of the

deliverables or services, as if such services, functions or responsibilities were specifically

required and described in this RFP and shall be provided by the Bidder at no additional cost

to the Bank. The Bidder also acknowledges that the Bank relies on this statement, of fact,

therefore neither accepting responsibility for, nor relieving the Bidder of responsibility for

the performance of all provisions and terms and conditions of this RFP, the Bank expects

the Bidder to fulfil all the terms and conditions of this RFP.

60. Corrupt And Fraudulent Practices:

60.1. As per Central Vigilance Commission (CVC) directives, it is required that

Bidders/Suppliers/Contractors observe the highest standard of ethics during the

procurement and execution of such contracts in pursuance of this policy.

60.2. "Corrupt Practice" means the offering, giving, receiving or soliciting of anything of values

to influence the action of an official in the procurement process or in contract execution.

60.3. "Fraudulent Practice" means a misrepresentation of facts in order to influence a

procurement, process or the execution of contract to the detriment, of the Bank and includes

collusive practice among Bidder s (prior to or after bid submission) designed to establish

bid prices at artificial non-competitive levels and to deprive the Bank of the benefits of free

and open competition.

60.4. The Bank reserves the right to reject a proposal for award if it determines that the Bidder

recommended for award has engaged in corrupt or fraudulent, practices in competing for

the contract in question.

60.5. The Bank reserves the right to declare a firm ineligible, either indefinitely or for a stated

period of time, to be awarded a contract if at any time it determines that the firm has

engaged in corrupt or fraudulent practices in competing for or in executing the contract.

60.6. The decision of Bank in determining the above aspects will be final and binding on all the

Bidders. No Bidder shall contact through any means of communication the Bank or any of

its employees on any matter relating to its Bid, from the time of Bid opening to the time the


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contract is awarded. If the Bidder wishes to bring additional information to the notice of the

Bank, it may do so in writing.

60.7. Any effort/attempt by a Bidder to influence the Bank in its decision on bid evaluation, Bid

comparison or contract award may result in rejection of the Bidder‟s bid and/or blacklisting

the Bidder. The Bidder agrees not to hire, solicit or accept. Solicitation either directly or

through a third party from any of the employees of the Bank directly involved in this

contract during the period of contract and one year thereafter, except as the parties may

agree on the case to case basis.

60.8. The selected Bidder shall ensure compliance of CVC guidelines issued or to be issued from

time to time for services.

61. Adoption of Integrity Pact:

61.1. The Pact essentially envisages an agreement between the prospective bidders and the Bank,

committing the persons/officials of both sides, not to resort to any corrupt practices in any

aspect/stage of the contract.

61.2. Only those Bidders, who commit themselves to the above pact with the Bank, shall be

considered eligible for participate in the bidding process.

61.3. The Bidders shall submit signed Pre Contract integrity pact as per Annexure-9along with

Part-A Conformity to Eligibility Criteria. Those Bids which are not containing the above

are liable for rejection.

61.4. Foreign Bidders to disclose the name and address of agents and representatives in India and

Indian Bidders to disclose their foreign principles or associates.

61.5. Bidders to disclose the payments to be made by them to agents/brokers or any other

intermediary. Bidders to disclose any transgressions with any other company that may

impinge on the anti-corruption principle.

61.6. Integrity Pact in respect of this contract would be operative from the stage of invitation of

the Bids till the final completion of the contract. Any violation of the same would entail

disqualification of the Bidders and exclusion from future business dealings.

61.7. The Integrity Pact Agreement submitted by the bidder during the Bid submission will

automatically form the part of the Contract Agreement till the conclusion of the contract i.e.

the final payment or the duration of the contract.

61.8. Integrity Pact, in respect of a particular contract would be operative stage of invitation of

bids till the final completion of the contract. Any violation of the same would entail

disqualification of the bidders and exclusion from future business dealings.

61.9. Integrity pact shall be signed by the person who is authorized to sign the Bid.

61.10. The Name and Contact details of the Independent External Monitor(IEM) nominated by the

Bank are as under:

Shri S. Srinivasan,

IAS (Retd.)

Contact no. 9483536100,

Email : [email protected]

Shri Ajaikumar,

Ex-CMD Corporation Bank

Contact no. 9619272893,

Email : [email protected]




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62. Resolution of Disputes:

All disputes and differences of any kind whatsoever, arising out of or in connection with this

Offer or in the discharge of any obligation arising under this Offer (whether during the course

of execution of the order or after completion and whether beyond or after termination,

abandonment or breach of the Agreement) shall be resolved amicably.

In case of failure to resolve the disputes and differences amicably the matter may be referred

to a sole arbitrator mutually agreed upon after issue of at least 30 days‟ notice in writing to the

other party clearly setting out there in the specific disputes. In the event of absence of

consensus about the single arbitrator, the dispute may be referred to joint arbitrators; one to be

nominated by each party and the said arbitrators shall appoint a presiding arbitrator. The

provisions of the Indian Arbitration and Conciliation Act, 1996, shall govern the arbitration.

The venue of arbitration shall be Mumbai, INDIA.

63. Modification/Cancellation of RFP:

The Bank reserves the right to modify/cancel/re-tender without assigning any reasons

whatsoever. The Bank shall not incur any liability to the affected Bidder (s) on account of

such rejection. Bank shall not be obliged to inform the affected Bidder (s) of the grounds for

the Bank's rejection /cancellation.

64. Responsibilities of Selected Bidder:

64.1. The Selected Bidder has to inform change in the management of the Bidder , if any, to the

Bank within 30 days from the date of such change during contract period.

64.2. The Bank will call for Audited Balance Sheet of the selected Bidder at any point of time

during contract and the selected Bidder shall provide the same.

64.3. The selected Bidder shall submit updated Escalation Matrix for the product/services on a

Half-Yearly basis as at the end of 31st March and 30th September during contract period.

65. Legal Disputes and Jurisdiction of the court:

65.1. The Bank Clarifies that the Bank shall be entitled to an injunction, restraining order, right

for recovery, specific performance or such other equitable relief as a court of competent

jurisdiction may deem necessary or appropriate to restrain Bidder /prospective Bidder from

committing any violation or enforce the performance of the covenants, obligations and

representations contained in this RFP. These injunctive remedies are cumulative and are in

addition to any other rights and remedies the Bank may have at law or in equity, including

without limitation a right for recovery of any amounts and related costs and a right for

damages.

65.2. Subject to Dispute Resolution, all disputes and controversies between Bank and Bidder

shall be subject to the exclusive jurisdiction of the courts in Mumbai and the parties agree

to submit themselves to the jurisdiction of such court as this RFP/contract agreement shall

be governed by the laws of India.


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66. Representation and Warranties

66.1. In order to induce the Bank to enter into this Contract, the Bidder hereby represents and

warrants as of the date hereof, which representations and warranties shall survive the term

and termination hereof, the following:

66.1.1. That the Bidder is not involved in any major litigation, potential, threatened and

existing, that may have an impact of affecting or compromising the performance and

delivery of Services under the Contract.

66.1.2. That the representations made by the Bidder in its Bid are and shall continue to

remain true and fulfill all the requirements as are necessary for executing the duties,

obligations and responsibilities as laid down in the Contract and the Bid Documents

and unless the Bank specifies to the contrary, the Bidder shall be bound by all the

terms of the Bid.

66.1.3. That the Bidder shall use such assets of the Bank as the Bank may permit for the

sole purpose of execution of its obligations under the terms of the Bid, Tender or this

Contract. The Bidder shall however, have no claim to any right, title, lien or other

interest in any such property, and any possession of property for any duration

whatsoever shall not create any right in equity or otherwise, merely by fact of such use

or possession during or after the term hereof.

66.1.4. That the Bidder shall procure insurance policies for all its present and future

property and assets deployed for this Contract, including cyber insurance with

financially sound and reputable insurers to the satisfaction of the Bank and shall pay

all premia in relation thereto and shall ensure that nothing is done to make such

insurance policies void or voidable. The Bidder shall also furnish to the Bank a

certificate evidencing such insurance, risks covered, names of beneficiaries, expiration

dates, names of insurers and all other features of the insurance policy, both original

and renewed and shall keep the same alive during the term of this Contract.

66.1.5. That the Bidder shall procure all the necessary permissions and adequate approvals

and licenses for use of various software and any copyrighted process/product free

from all claims, titles, interests and liens thereon and shall keep the Bank indemnified

in relation thereto.

66.1.6. That all the representations and warranties as have been made by the Bidder with

respect to its Bid and Contract, are true and correct, and shall continue to remain true

and correct through the term of this Contract.

66.1.7. That the execution of the Services herein is and shall be in accordance and in

compliance with all applicable laws.

66.1.8. That there are – (a) no legal proceedings pending or threatened against Bidder or

any sub Bidder/third party or its team which adversely affect/may affect performance

under this Contract; and (b) no inquiries or investigations have been threatened,

commenced or pending against Bidder or any sub-Bidder / third part or its team

members by any statutory or regulatory or investigative agencies.

66.1.9. That the Bidder has the corporate power to execute, deliver and perform the terms

and provisions of this Contract and has taken all necessary corporate action to

authorize the execution, delivery and performance by it of the Contract.


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66.1.10. That all conditions precedent under the Contract has been complied.

66.1.11. That neither the execution and delivery by the Bidder of the Contract nor the

Bidder‟s compliance with or performance of the terms and provisions of the Contract

(i) will contravene any provision of any applicable law or any order, writ, injunction

or decree of any court or governmental authority binding on the Bidder, (ii) will

conflict or be inconsistent with or result in any breach of any or the terms, covenants,

conditions or provisions of, or constitute a default under any agreement, contract or

instrument to which the Bidder is a Party or by which it or any of its property or assets

is bound or to which it may be subject or (iii) will violate any provision of the

Memorandum and Articles of Association of the Bidder.

66.1.12. That the Bidder certifies that all registrations, recordings, filings and notarisations of

the Contract and all payments of any tax or duty, including without limitation stamp

duty, registration charges or similar amounts which are required to be effected or

made by the Bidder which is necessary to ensure the legality, validity, enforceability

or admissibility in evidence of the Contract have been made.

66.1.13. That the Bidder confirms that there has not and shall not occur any execution,

amendment or modification of any agreement/contract without the prior written

consent of the Bank, which may directly or indirectly have a bearing on the Contract

or the project.

66.1.14. That the Bidder owns or has good, legal or beneficial title, or other interest in, to the

property, assets and revenues of the Bidder on which it grants or purports to grant or

create any interest pursuant to the Contract, in each case free and clear of any

encumbrance and further confirms that such interests created or expressed to be

created are valid and enforceable.

66.1.15. That the Bidder owns, has license to use or otherwise has the right to use, free of

any pending or threatened liens or other security or other interests all Intellectual

Property Rights, which are required or desirable for the project and the Bidder does

not, in carrying on its business and operations, infringe any Intellectual Property

Rights of any person. None of the Intellectual Property or Intellectual Property Rights

owned or enjoyed by the Bidder or which the Bidder is licensed to use, which are

material in the context of the Bidder‟s business and operations are being infringed nor,

so far as the Bidder is aware, is there any infringement or threatened infringement of

those Intellectual Property or Intellectual Property Rights licensed or provided to the

Bidder by any person. All Intellectual Property Rights (owned by the Bidder or which

the Bidder is licensed to use) are valid and subsisting. All actions (including

registration, payment of all registration and renewal fees) required to maintain the

same in full force and effect have been taken thereon and shall keep the Bank

indemnified in relation thereto.

67. Confidentiality

67.1. The Parties agree that they shall hold in trust any Confidential Information received by

either Party, under this Contract, and the strictest of confidence shall be maintained in

respect of such Confidential Information. The Parties also agree:

67.1.1. to maintain and use the Confidential Information only for the purposes of this

Contract and only as permitted herein;


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67.1.2. to only make copies as specifically authorized by the prior written consent of the

other party and with the same confidential or proprietary notices as may be printed or

displayed on the original;

67.1.3. to restrict access and disclosure of Confidential Information to such of their

employees, agents, vendors, and Bidders strictly on a “need to know” basis, to

maintain confidentiality of the Confidential Information disclosed to them in

accordance with this Clause and

67.1.4. to treat Confidential Information as confidential for a period of five (5) years from

the date of receipt. In the event of earlier termination of this Contract, the Parties

hereby agree to maintain the confidentiality of the Confidential Information for a

further period of [two (2)] years from the date of such termination.

67.2. Confidential Information in oral form must be identified as confidential at the time of

disclosure and confirmed as such in writing within 30 days of such disclosure. Confidential

Information does not include information which:

67.2.1. the recipient knew or had in its possession, prior to disclosure, without limitation on

its confidentiality;

67.2.2. is independently developed by the recipient without breach of this Contract;

67.2.3. information in the public domain as a matter of law;

67.2.4. is received from a third party not subject to the obligation of confidentiality with

respect to such information;

67.2.5. is released from confidentiality with the written consent of the other party.

67.3. The recipient shall have the burden of proving that Clauses (i) or (ii) above are applicable

to the information in the possession of the recipient.

67.4. Notwithstanding the foregoing, the Parties acknowledge that the nature of the services to be

performed under this Contract may require the Bidder‟s personnel to be present on premises

of the Bank or may require the Bidder‟s personnel to have access to computer networks and

databases of the Bank while on or off premises of the Bank. It is understood that it would

be impractical for the Bank to monitor all information made available to the Bidder under

such circumstances and to provide notice to the Bidder of the confidentiality of all such

information. Therefore, the Bidder agrees that any technical or business or other

information of the Bank that the Bidder‟s personnel, sub-Bidders, or agents acquire while

on the Bank premises, or through access to the Bank computer systems or databases while

on or off the Bank premises, shall be deemed Confidential Information.

67.5. Confidential Information shall at all times remain the sole and exclusive property of the

disclosing Party. Upon termination of this Contract, Confidential Information shall be

returned to the disclosing Party or destroyed, if incapable of return. The destruction shall be

witnessed and so recorded, in writing, by an authorized representative of each of the

Parties. Nothing contained herein shall in any manner impair rights of the Bank in respect

of the Systems, Services, and Documents etc.

67.6. In the event that any of the Parties hereto becomes legally compelled to disclose any

Confidential Information, such Party shall give sufficient notice to the other Party to enable

the other Party to prevent or minimize to the extent possible, such disclosure. Neither party

shall disclose to a third party any Confidential Information or the contents of this Contract

without the prior written consent of the other Party. The obligations of this Clause shall be


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satisfied by handling Confidential Information with the same degree of care, which the

receiving Party applies to its own similar confidential information but in no event less than

reasonable care. The obligations of this Clause shall survive the expiration, cancellation or

termination of this Contract.

67.7. The provisions and obligations of this clause shall survive expiration, cancellation and

termination of the Contract till such Confidential Information enters public domain.

68. Term and Extension of the Contract

68.1. The term of the Contract shall be for a period of 5(five) years from the date of

contract/Agreement. Extension on same terms and condition up to 6 Months will be on

bank‟s discretion.

68.2. The Bank shall reserve the sole right to grant any extension to the term above mentioned

and shall notify in writing to the Bidder, before the expiration of the term thereof, whether

it will grant the Bidder an extension of the term. The decision to grant or refuse the

extension shall be at the discretion of Bank.

69. Termination

69.1. The Bank may terminate this Contract by giving the Bidder a prior and written 90 (ninety)

days‟ notice indicating its intention to terminate the Contract under the following

circumstances:

69.1.1. Where it comes to the Bank‟s notice and attention that the Bidder (or the Bidder‟s

team) is in a position of actual conflict of interest with the interests of the Bank, in

relation to any of terms of the Bidder‟s Bid or this Contract.

69.1.2. Where the Bidder‟s ability to survive as an independent corporate entity is

threatened or is lost owing to any reason whatsoever, including inter-alia the filing of

any bankruptcy proceedings against the Bidder, any failure by the Bidder to pay any

of its dues to its creditors and any Statutory dues, the institution of any winding up

proceedings against the Bidder or the happening of any such events that are adverse to

the commercial viability of the Bidder. In the event of the happening of any events of

the above nature, the Bank shall reserve the right to take any steps as are necessary, to

ensure the effective transition of the project to a successor Bidder, and to ensure

business continuity.

69.1.2.1. Termination for Insolvency: The Bank may at any time terminate the

Contract by giving written notice of 30 (thirty) days to the Bidder, without

compensation to the Bidder, if the Bidder becomes bankrupt or otherwise

insolvent, provided that such termination will not prejudice or affect any right of

action or remedy which has accrued or will accrue thereafter to the Bank.

69.1.2.2. Termination for Default: The Bank may at any time terminate the Contract,

in whole or in part, without compensation, by giving a written notice of 30

(thirty) days to the Bidder, if the Bidder defaults on any of the terms and

conditions of the RFP, provided that such termination will not prejudice or affect

any right of action or remedy which has accrued or will accrue thereafter to the

Bank.


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69.1.2.3. Termination for Convenience: Notwithstanding the provisions of the

Contract and/or the Bid Documents, the Bank at its sole discretion and without

prejudice to any other right or remedy and without assigning any reasons, by

written 30(thirty) days‟ notice sent to the Bidder, may terminate the Contract, in

whole or in part, at any time for its convenience. The notice of termination shall

specify that termination is for the Bank‟s convenience, the extent to which

performance of the Bidder under and in accordance with the Contract is

terminated, and the date upon which such termination becomes effective.

69.1.2.4. Termination for Deficiency: In case of deficiency of services Bank reserves

the right to terminate the contract with 30 (thirty) days‟ notice. It also reserves

right to recover the liquidated damages from the EMD/ Security deposit /

guarantee or any amount payable by IDBI Bank to the bidder.

69.2. The payments will be made for all services rendered up to the date the termination becomes

effective, at the contracted terms and prices.

70. Consequence of Termination

70.1. In the event of termination of this Contract due to any cause whatsoever,[ whether

consequent to the stipulated term of the Contract or otherwise], the Bank shall be entitled to

impose any such obligations and conditions and issue any clarifications as may be

necessary to ensure an efficient transition and effective business continuity of the project

which the Bidder shall be obliged to comply with and take all available steps to minimize

loss resulting from that termination/breach, and further allow the successor Bidder to take

over the obligations of the erstwhile Bidder in relation to the execution/continued execution

of the scope of this Contract.

70.2. In the event that the termination of this Contract is due to the expiry of the term of this

Contract / a decision not to grant any (further) extension by the Bank, the Bidder herein

shall be obliged to provide all such assistance to the successor Bidder or any other person

as may be required and as the Bank may specify including training, indexing, handing over

of all the records and documents in proper order, where the successor(s) is a

representative/personnel of the Bank to enable the successor to adequately provide the

Services hereunder, even where such assistance is required to be rendered for a reasonable

period (not exceeding 180 days) that may extend beyond the term/earlier termination

hereof.

70.3. Where the termination of the Contract is prior to its stipulated term on account of a default

on the part of the Bidder or due to the fact that the survival of the Bidder as an independent

corporate entity is threatened/has ceased, the Bank shall pay the Bidder for services which

have been authorized by the Bank and satisfactorily performed by the Bidder up to the date

of termination, without prejudice any other rights, the Bank may retain such amounts from

the payment due and payable by the Bank to the Bidder as may be required to offset any

direct losses caused to the Bank as a result of any act/omissions of the Bidder. In case of

any loss or damage due to default on the part of the Bidder in performing any of its

obligations with regard to executing the scope of work under this Contract [as laid down in

the Service Specifications,] the Bidder shall compensate the Bank for any such direct loss,

damages or other costs, incurred by the Bank. Additionally, the other members of its team


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shall continue to perform all its obligations and responsibilities under this Contract in an

identical manner as were being performed hitherto before in order to execute an effective

transition and to maintain business continuity.

70.4. Nothing herein shall restrict the right of the Bank to invoke the Bank Guarantee and other

guarantees, securities furnished, enforce the Deed of Indemnity and pursue such other

rights and/or remedies that may be available to the Bank under law or otherwise.

70.5. The termination hereof shall not affect any accrued right or liability of either Party nor

affect the operation of the provisions of this Contract that are expressly or by implication

intended to come into or continue in force on or after such termination.

70.6. The Contract survives Termination.

70.7. In the event of termination of this Contract for any reason whatsoever, IDBI Bank shall

have the right and it may publicize such termination to caution the customers/public from

dealing with the successful Bidder.

71. Information Security Clauses :

71.1. The Bidder and its personnel shall not carry any written material, layout, diagrams, floppy

diskettes, hard disk, storage tapes or any other media out of IDBI Bank‟s premise without

written permission from the IDBI.

71.2. No information, image, data or document related to the processing should be copied or

distributed except case where same is required for processing.

71.3. After processing no data or image should be left in local PCs. In servers also same should

be purged periodically & certificate of same should be provided every month.

71.4. All the systems & used for processing should be checked every month for compliance of

information security standards. A certificate of compliance of all norms should be

submitted every month along with invoice.

71.5. The Bidder personnel shall follow The Bank‟s information security policy and instructions

in this behalf.

71.6. Bidder acknowledges that The Bank‟s business data and other proprietary information or

materials, whether developed by The Bank or being used by Purchaser pursuant to a license

agreement with a third party (the foregoing collectively referred to herein as “proprietary

information”) are confidential and proprietary to Purchaser; and Bidder agrees to use

reasonable care to safeguard the proprietary information and to prevent the unauthorized

use or disclosure thereof, which care shall not be less than that used by Bidder to protect its

own proprietary information. Bidder recognizes that the goodwill of IDBI depends, among

other things, upon Bidder keeping such proprietary information confidential and that

unauthorized disclosure of the same by Bidder could cause damage to the Purchaser. By

reason of Bidder‟s duties and obligations hereunder, Bidder may come into possession of

such proprietary information, even though Bidder does not take any direct part in or furnish

the Services performed for the creation of said proprietary information and shall limit

access thereto to employees with a need to such access to perform the Services required by

this Contract. Bidder shall use such information only for the purpose of performing the

Services.


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71.7. Bidder shall, upon termination of this Contract for any reason, or upon demand by The

Bank, whichever is earliest, return any and all information provided to Bidder by The Bank,

including any copies or reproductions, both hardcopy and electronic.

71.8. Bidder, shall provide certificate/assurance from application providers/OEMs that the

application is free from embedded malicious / fraudulent code.”

71.9. The Bidder shall ensure that the equipment / application / software being supplied shall be

free from malicious code (Viruses, Trojan, Spyware etc.) and shall be liable for any loss

(information, data, equipment, theft of Intellectual Property Rights, network breach,

sabotage etc.) incurred to the Bank arising due to activation of any such embedded malware

/ malicious code. The Bidder shall further supply a certificate to the Bank in Annexure III.

71.10. The Bidder shall ensure that subsequent patch, hotfixes and upgrades are also free from

malicious code.

71.11. The Bidder shall abide to the Information Security Policy (ISP) and Cyber Security Policy

(CSP) of the Bank (as amended from time to time), which will be shared by the Bank with

the L1 Bidder on need to know basis. The L1 Bidder shall ensure that the

equipment/application/software supplied under the RFP shall be complacent with the ISP

and CSP at all times.

71.12. The Bidder shall make sure that the sensitive data (such as password, financial information,

biometric information, personal information etc.) shared by the Bank should be kept within

the geographical boundaries of India. The Bidder shall further supply a certificate to the

Bank in the form Appendix -F.


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Annexure 1

Checklist

S.

No.

Particulars Bidder

Response

[Yes/No]

1. Whether EMD Submitted in the Part I/II/III Section A-Conformity to Eligibility Criteria?

2. Whether the Bid is authenticated by authorized person? Copy of Power of

Attorney or Authorization letter from the company authorizing the person

to sign the bid document to be submitted in Part Conformity to Eligibility

Criteria?

3. Whether all pages are authenticated with signature and seal (Full signature

to be affixed and not initials). Erasures / Overwriting / Cutting /

Corrections authenticated Certification / Undertaking is authenticated?

4. Whether Escalation matrix is provided?

5. Whether address of Office on which order has to be placed is indicated in

Annexure-4.

6. Whether ensured that, the separately sealed envelopes containing

Part I/II/III Section A - Conformity to Eligibility Criteria,

Part I/II/III Section B - Technical Proposal and

Part I/II/III Section C -Commercial Bid for "Implementation and

Operation of National Electronic Toll Collection (NETC) Solution for

ISSUER Bank AND / OR, AQUIRER Bank AND / OR BUSINESS

ASSOCIATE for sales & Distribution of FASTag Opex Model” are placed

and sealed in another big envelope superscripted as per RFP instructions.

The Name of the Bidder and Due date of the RFP is specified on the top of

the envelope.

7. Whether ensured Indexing of all Documents submitted with page numbers?

8. Whether Pre Contract Integrity Pact as per Annexure- 9 has been submitted?

Bidder to verify the above checklist and ensure accuracy of the same before submission of the bid.

Checked for accuracy

Date: Signature with seal:

Name:

Designation:


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Annexure-2

Bid Covering Letter

Reference No: Date:

The General Manager,

IDBI Bank, CMS & GBG Section,

IDBI Tower, 11th

Floor, WTC complex,

Cuffe Parade, Mumbai 400005

Dear Sir,

SUB: "'Implementation and Operation of National Electronic Toll Collection (NETC) Solution

for Issuer Bank and /or Acquirer Bank and/or Business Associate for Sales and Distribution of

FASTags on Opex model”

Ref: Your RFP for captioned work dated……….

Having examined the tender document including all ANNEXURES the receipt of which is

hereby duly acknowledged, we, the undersigned, offer “Implementation and Operation of

National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER

Bank AND / OR BUSINESS ASSOCIATES for SALES & DISTRIBUTION on OPEX model”

in conformity with the said tender in accordance with the schedule of prices indicated in the

commercial offer and made part of this offer.

If our offer is accepted, we undertake to provide Technical consultancy / Service support /

Guidance for the solution/software supplied as per the above referred RFP, during the contract

period.

We enclose a Demand Draft in favour of IDBI Bank as EMD.

We agree to abide by this offer till 180 days from the date of last day of opening of commercial

bid and for such further period as mutually agreed between the bank and successful Bidder, and

agreed to in writing by the Bidder. We also agree to keep the Earnest Money Deposit/Bank

Guarantee in lieu of EMD during the entire validity period of the tender. However if we

withdraw our offer within the said validity period, you shall have the right to forfeit the

EMD/invoke the Bank Guarantee in lieu of EMD, without reference to us. We agree to abide by

and fulfil all the terms and conditions of the tender and in default thereof, to forfeit and pay to

you or your successors, or authorized nominees such sums of money as are stipulated in the

conditions contained in tender.

We enclose a list of clients in India (giving their full addresses) where we have implemented the

Solution. We accept all the Instructions, Technical Specifications, Terms and Conditions and

Scope of Work of the subject RFP.

We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive

without assigning any reason whatsoever.

Date Signature with seal

Name :

Designation :


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Annexure-3

Eligibility Criteria Declaration


IDBI Bank, CMS & GBG Dept,

IDBI Towers, 11th Floor, WTC complex

Cuffe Parade, Colaba, Mumbai 400005.

SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll

Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND /

OR BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model"

Ref: Your RFP on captioned work dated --------------

We have carefully gone through the contents of the above referred RFP and furnish the

following information relating to Eligibility Criteria:

Sl. No

.

Criteria Proof of documents to be submitted

1.

The Bidder should be registered as a Firm /

LLP / Company in India as per Partnership Act / Company Act 1956 & 2013 &

operating for 2 years as on the date of RFP.

The Partnership Deed / Memorandum of

Association (MOA) /Article of Association

(AOA) should contain about the line of

business sought in RFP.

Partnership Deed / Certificate of

Incorporation & Commencement of Business (whichever applicable) along

with MOA / AOA highlighting the line

of business should be submitted.

2. Bidder should be Original Equipment

Manufacturer (OEM) / System

Integrator(SI) / Application / Service Providers of their Authorized dealer /

representative/ the authorized dealer

should submit Manufacturer Authorization Certificate / Form (MAF)

Authorization form signed by the OEM

authorizing dealer.

3. The Bidder / OEM should have

experience of Issuer / Acquirer / Distributor as applicable in at least one

Bank / Payment Bank in India which is

authorized to do FASTag Business in India and is certified by NPCI.

Experience Letter from the Bank or

Copy of WO / PO from the Bank.

4. The solution proposed by the Bidder

should be certified by NPCI for

implementation in any bank in India.

Copy of the purchase /work order and

Certificate of satisfactory completion

and management of the work

including integration with NPCI on

behalf of any Bank.


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5.

The Bidder / OEM should not have been

blacklisted by any Govt./ Govt. agency

/PSUs Bank(s) /Financial Institutions in

India in the past as on RFP submission

date.

An undertaking to this effect must

be submitted on company letter

head duly signed &stamp.

6. The Bidder / OEM should own the

intellectual property rights of the NETC

Issuing and /or acquiring payment solution

product or should have rights from the

owner, If not, the Bidder should have in place proper tie-ups, commercial

agreements, authorized implementation

partnership for deployment / customization

of software with the product whose

software products are offered.

Self-Declaration from the Bidder and

an authorization letter from

manufacturer (OEM) to this effect

should be furnished giving mandate to

participate in this RFP. Self-declaration should also specify that the

Vendor would be solely responsible

for designing, procuring and

delivering the entire solution.

7. Certification Requirements (as per

scope of the project )

The Bidder should submit self-certified

Compliance Certificate(s) specifying that the technical solution provided by

the Bidder / OEM for NETC Issuer

/acquiring payment solution meets the technical specifications prescribed by

National Payment Corporation of India

(NPCI).

We confirm that the information furnished above is true and correct. We also note that, if there are

any inconsistencies in the information furnished above, the bid is liable for rejection.

Signature with seal:

Name:

Designation:

Date


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Annexure-4

Applicant’s Profile


Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR

BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model”

Ref: Your RFP on captioned work dated -------------

SI. No

Particulars Details

a) Name of the Suppliers/Firm

b) Constitution

c) Date of Establishment/Incorporation

Address Details

i. Order to be placed on which Office

d) ii. Registered Office

iii. Corporate Office

e)

0

Telephone No

E-mail Address

Website

Turnover for the past 2 Years. 2017- 2018

2018- 2019

g)

Domestic Customer Base (Number &Details of Clients where the

“Implementation of End-to-end National Electronic Toll

Collection (NETC) solution for Issuer and/or Acquirer and/or

Distributor On Opex model have been conducted in India as per

Annexure-7)

h)

PAN number …………………….. .

GST Registration Number ……………….. .

Our Bank Details

Bank details

Account Number

RTGS / NEFT Code

Signature with seal:

Name :

Designation:

[Note: These details should be on the letter head of Bidder and should be signed by an Authorized

Signatory with Name and Seal of the Company]

Date


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Annexure-5

Details of Offices/ Branches /Service Centres




Ref: Your RFP on captioned work dated---------------

S.No. Place Postal

Address

Contact

Details

(including

Name of In

charge and

his contact

no. email

etc)

Service

Facilities

Available

(Describe)

No. of

Engineers

Jurisdiction

1.

2.

3.

Signature with seal: Name :

Designation :

Date


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Annexure-6

Authorization Letter Format

[To be presented by the authorized person at the time of Bid Opening ( Part A, Part B & Part C )

on the letter head of Bidder and should be signed by an Authorised Signatory with Name and Seal

of the Company]

Ref No: Date:


IDBI Bank, CMS & GBG Dept

IDBI Towers, 11th Floor, WTC complex,

Cuffe Parade, Colaba, Mumbai - 400005

Dear Sir, SUB: Selection of Vendor for "Implementation and Operation of National Electronic

Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR

BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model

Ref: Your RFP on captioned work dated ---------------

This has reference to your above RFP.

Mr. /Miss/Mrs. is hereby authorized to attend the (Part

I/II/III Section-A / Part I/II/III Section -B / Part I/II/III Section -C) of the bid opening of the above

RFP on behalf of our organization.

The specimen signature is attested below:

Specimen Signature of Representative

Signature of Authorizing Authority

Name &Designation of Authorizing Authority

NOTE: This Authorization letter is to be carried in person and shall not be placed inside any of the bid covers.


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Annexure – 7

Track Record of Past Experience of “Implementation and Operation of National

Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND

/ OR BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model”

SUB: Selection of Vendor for “Implementation and Operation of National Electronic Toll

Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank

AND / OR BUSINESS ASSOCIATES for SALES& DISTRIBUTION on

OPEX model"

Ref: Your RFP on captioned work dated ----------------

Name of the Bidder -

SI.

No. Name of the Client/s

where subject services

has been conducted

Contact Person's

Name

Telephone No. Address

1

2.

3

4.

Enclosed Necessary Documentary proof

Date:

Signature with seal Name :

Designation:


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Annexure – 8

Non-Disclosure /Agreement format

(To be submitted on Rs.100/- stamp paper by the Successful Bidder)

This Non-Disclosure Agreement entered into between IDBI Bank Limited, a company within

the meaning of Section 2(20) of the Companies Act, 2013 (18 of 2013) and a banking

company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of

1949), with Corporate Identity No. L65190MH2004GOI148838 and having its registered

office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400005 (hereinafter called “the

The Bank/Bank” which expression shall unless it be repugnant to the subject, context or

meaning thereof be deemed to mean and include its successors and assigns) of the ONE

PART and ……………. (Name of Vendor) of …………………… (Please specify the

registered office of the Vendor) (Hereinafter called “the Vendor/Contractor” which expression

shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean

and include its successors and permitted assignees) of the OTHER PART;

WHEREAS, we, ,

having Registered Office at , hereinafter referred to as the

Bidder , are agreeable to provide National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR BUSINESS ASSOCIATES for SALES&

DISTRIBUTION OF FASTAGS ON OPEX Model services to IDBI Bank, having its office at

Cuffe Parade Colaba Mumbai 400005 hereinafter referred to as the BANK and,

WHEREAS, the Bidder understands that the information regarding the Bank shared by the BANK

in their Request for Proposal is confidential and/or proprietary to the BANK, and

WHEREAS, the Bidder understands that in the course of submission of the offer for “Selection of

vendor for Implementation and Operation of National Electronic Toll Collection (NETC)

Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR BUSINESS ASSOCIATES

for SALES& DISTRIBUTION on OPEX model” and/or in the aftermath thereof, it may be

necessary that the Bidder may perform certain jobs/duties on the Banks properties and/or have

access to certain plans, documents, approvals or information of the BANK;

NOW THEREFORE, in consideration of the foregoing, the vendor agrees to all of the

following conditions, for Bank, to grant the vendor specific access to Bank‟s

property/information and other data.

It is hereby agreed as under:

a) The parties agree that they shall hold in trust any Confidential Information received by

either party, under this Contract, and the strictest of confidence shall be maintained in respect

of such Confidential Information. The parties also agree and undertake to:


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(i) maintain and use the Confidential Information only for the purposes of this Contract and

only as permitted herein;

(ii) make copies as specifically authorized by the prior written consent of the other party

and with the same confidential or proprietary notices as may be printed or displayed on the

original;

(iii) restrict access and disclosure of confidential information to such of their employees,

agents, vendors, and contractors strictly on a “need to know” basis, to maintain

confidentiality of the Confidential Information disclosed to them in accordance with this

clause; and

(iv) treat Confidential Information as confidential for a period of five (5) years from the

date of receipt. In the event of earlier termination of this Contract, the Parties hereby agree

to maintain the confidentiality of the Confidential Information for a further period of [two

(2)] years from the date of such termination.

b) Confidential Information in oral form must be identified as confidential at the time of

disclosure and confirmed as such in writing within 30 days of such disclosure. Confidential

Information does not include information which:

(i) the recipient knew or had in its possession, prior to disclosure, without limitation on

its confidentiality;

(ii) is independently developed by the recipient without breach of this Contract;

(iii) is the public domain;

(iv) is received from a third party not subject to the obligation of confidentiality with

respect to such information;

(v) is released from confidentiality with the prior written consent of the other party.

The recipient shall have the burden of proving hereinabove are applicable to the

information in the possession of the recipient.

c) Notwithstanding the foregoing, the parties acknowledge that the nature of the Services to be

performed under this Contract may require the Bidder‟s personnel to be present on premises of

Bank or may require the Bidder‟s personnel to have access to computer networks and

databases of Bank while on or off premises of Bank. It is understood that it would be

impractical for Bank to monitor all information made available to the Bidder‟s personnel under

such circumstances and to provide notice to the Bidder‟s of the confidentiality of all such

information. Therefore, the Bidder agrees and undertakes that any technical or business or

other information of Bank that the Bidder‟s personnel, or agents acquire while on Bank

premises, or through access to Bank computer systems or databases while on or off Bank

premises, shall be deemed Confidential Information.

d) Confidential Information shall at all times remain the sole and exclusive property of the


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disclosing party. Upon termination of this Contract, confidential information shall be returned

to the disclosing party or destroyed, if incapable of return. The destruction shall be witnessed

and so recorded, in writing, by an authorized representative of each of the parties. Nothing

contained herein shall in any manner impair or affect rights of Bank in respect of the

Confidential Information.

e) In the event that any of the parties hereto becomes legally compelled to disclose any

Confidential Information, such party shall give sufficient notice to the other party to enable the

other party to prevent or minimize to the extent possible, such disclosure. Neither party shall

disclose to a third party any Confidential Information or the contents of this Contract without

the prior written consent of the other party. The obligations of this Clause shall be satisfied by

handling Confidential Information with the same degree of care, which the receiving party

applies to its own similar confidential information but in no event less than reasonable care.

The obligations of this clause shall survive the expiration, cancellation or termination of this

Contract.

The provisions herein above shall survive termination of the Contract.

Authorised Signatory

Name:

Designation:

Office Seal:

Place :

Date :

Accepted –

Bank


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Annexure-9

(This has to be submitted in the non-judicial Stamp Paper)

Pre Contract Integrity Pact

1. General

This pre-bid contract Agreement (herein after called the Integrity Pact) is made on- day of the month 20 , between, the IDBI Bank,

1.1, Company incorporated under the Companies Act, 1956 and a Banking Company within the

meaning of the Banking Regulation Act, 1949 having its Head office at IDBI Towers,

Cuffe Parade, Colaba, (hereinafter referred to as BUYER which expression shall include its

successors and assigns) acting through Shri Kapil Vashishat, General Manager, CMS &

GBG, HO, Mumbai representing IDBI Bank, of the BUYER, of the FIRST PART

And

M/s …………………… represented by Shri ………….. Chief Executive Officer/Authorised

Signatory ………………….. (hereinafter called the "BIDDER / SELLER /

CONTRACTOR / SERVICE PROVIDER ", which expression shall mean & include,

unless the context otherwise requires, his successors and permitted assigns), of the

SECOND PART

AND

1.2. WHEREAS the BUYER proposes to procure (Name of the Stores/Equipment/Item) /engage the services and the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER is

willing to offer/has offered the stores/services and

1.3. WHEREAS the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER is a

private company/ public company/Government undertaking/ partnership/ LLP/registered

export agency/service provider, duly constituted in accordance with the relevant law

governing its formation /incorporation /constitution and the BUYER is a body corporate

constituted under Banking Companies (Acquisition and transfer of undertakings), Act 1970.

1.4. WHERAS the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER has dearly

understood that the signing of this agreement is an essential pre-requisite for participation in

the bidding process in respect of Stores/Equipment/ltems/Services proposed to be procured

by the BUYER and also understood that this agreement would be effective from the stage of

invitation of bids till the complete execution of the agreement and beyond as provided in

clause 62 and the breach of this agreement detected or found at any stage of the

procurement process shall result into rejection of the bid and cancellation of contract

rendering BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER liable for

damages and replacement costs incurred by the BUYER.

NOW,THEREFORE, the BUYER and the BIDDER / SELLER / CONTRACTOR /

SERVICE PROVIDER agree to enter into this pre-contract integrity agreement, hereinafter

referred to as Integrity Pact, which shall form part and parcel of RFP as also the contract

agreement if contracted with BIDDER, in the event that the BIDDER turns out to be


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successful bidder, and it is intended through this agreement to avoid all forms of corruption

by following a system that is fair, transparent and free from any influence/prejudiced

dealings prior to, during and subsequent to the Contract to be entered into with a view to:-

1.1. Enabling the BUYER to obtain the desired Stores/Equipment/Work/Service/Materials at a

competitive price in conformity with the defined specifications by avoiding the high cost

and the distortionary impact of corruption on public procurement, and

2.2. Enabling BIDDER / SELLER/CONTRACTOR/SERVICE PROVIDER/SERVICE

PROVIDER to refrain from bribing or indulging in any corrupt practices in order to secure

the contract, by providing assurance to them that the BUYER shall not be influenced in any

way by the bribery or corrupt, practices emanating from or resorted to by their competitors

and that all procurements shall be free from any blemish or stain of corruption and the

BUYER stays committed to prevent corruption, in any form, by its officials by following

transparent procedures.

The parties hereto hereby agree to enter into this integrity Pact and agree as follows:

2. COMMITMENTS OF THE BUYER The BUYER commits itself to the following:-

2.1. The BUYER represents that all officials of the BUYER, connected whether directly or

indirectly with the procurement process are duty bound by rules and regulations governing

their service terms and conditions not to demand, take promise for or accept, directly or

through intermediaries, any bribe, consideration, gift, reward, favour or any material or

immaterial benefit or any other advantage from the BIDDER / SELLER / CONTRACTOR

/ SERVICE PROVIDER either for themselves or for any person, organization or third

party related to the contract in exchange for an advantage in the bidding process, bid

evaluation, contracting or implementation process related to the contract.

2.2. The BUYER will, during the pre-contract stage, treat all BIDDERS / SELLERS /

CONTRACTORS /SERVICE PROVIDERS alike, and will provide to all

BIDDERS/SELLERS/CONTRACTORS/SERVICE PROVIDERS the same information

and will not provide any such information to any particular BIDDER / SELLER /

CONTRACTOR / SERVICE PROVIDER which could afford an advantage to that

particular BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER in comparison

to the other BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDERS.

2.3. The BUYER shall report to the appropriate Government Regulators/Authorities any

attempted or completed breaches of the above commitments as well as any substantial

suspicion of such a breach, as and when the same is considered necessary to comply with

the law in force in this regard.

In case any such preceding misconduct on the part of such official(s) is reported by the

BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER to the BUYER with the

full and verifiable facts and the same is prima facie found to be correct by the BUYER,

necessary disciplinary proceedings, or any other action as deemed fit, including criminal

proceedings may be initiated by the BUYER and such a person shall he debarred from

further dealings related to the contract process. In such a case, while an enquiry is being

conducted by the BUYER, the proceedings under the contract would not be stalled.

3. COMMITMENTS OF BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDERS

The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER commits itself to take all

measures necessary to prevent corrupt practices, unfair means and illegal activities during any

stage of its bid or during any pre-contract or post-contract stage in order to secure the contract


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or in furtherance to secure it and in particular commit itself to the following:-

3.1. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER will not offer,

directly or through intermediaries, any bribe, gift, consideration, reward, favour, any

material or immaterial benefit or other advantage, commission, fees, brokerage or

inducement, to any official of the BUYER, connected directly or indirectly with the bidding

process, or to any person, organization or third party related to the contract in exchange for

any advantage in the bidding, evaluation, contracting and implementation of the contract.

3.2. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER further undertakes

that it. has not given, offered or promised to give, directly or indirectly any bribe, gift,

consideration, reward, favour, any material or immaterial benefit or other advantage,

commission, fees, brokerage, or inducement to any official of the BUYER or otherwise for

procuring the Contract or for forbearing to do or for having done any act in relation to the

obtaining or execution of the contract or any other contract with the BUYER or for showing

or forbearing to show favour or disfavour to any person in relation to the contract or any

other contract with the BUYER.

3.3. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER further confirms and

declares to the BUYER that the BIDDER / SELLER / CONTRACTOR / SERVICE

PROVIDER is the original Manufacturer/integrator/Authorized government sponsored

export entity of the stores/Authorised Service Provider having necessary authorizations,

intellectual property rights and approvals from the intellectual property right owners of

such materials/services and has not engaged any individual or firm or company whether

Indian or foreign to intercede, facilitate or in any way to recommend to the BUYER or any

of its functionaries, whether officially or unofficially to the award of the contract to the

BIDDER / SELLER /CONTRACTOR/SERVICE PROVIDER, nor has any amount been

paid, promised or intended to be paid to any such individual, firm or company in respect of

any such intercession, facilitation or recommendation.

3.4. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER, either while

presenting the bid or during pre-contract negotiations or before signing the contract, shall

disclose any payment he has made, is committed to or intends to make to officials of the

BUYER or their family members, agents, brokers or any other intermediaries in connection

with the contract and the details of services agreed upon for such payments.

3.5. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER will not collude with

other parties interested in the contract to impair the transparency, fairness and progress of

the bidding process, bid evaluation, contracting and implementation of the contract.

3.6. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER will not accept any

advantage in exchange for any corrupt practice, unfair means and illegal activities

emanating from other competitors or from anyone else.

3.7. The BIDDER/5ELLER/CONTRACTOR/SERVICE PROVIDER shall not use improperly,

for purpose of competition or personal gain, or pass on to others, any information provided

by the BUYER as part of the business relationship, regarding plans, technical proposal and

business details, including information contained in any electronic data carrier. The

BIDDER/SELLER/CONTRACTOR/SERVSCE PROVIDER also undertakes to exercise

due and adequate care lest any such information is divulged.

3.8. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER commits to refrain

from giving any complaint directly or through any other manner without supporting it with


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full and verifiable facts.

3.9. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER shall not instigate or

cause to instigate any third person to commit any of the acts mentioned above.

4. PREVIOUS TRANSGRESSION

4.1. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER declares that no

previous transgression occurred in the last three years immediately before signing of this

Integrity Pact with any other company in any country in respect of any corrupt, practices

envisaged hereunder or with any Public Sector Bank, Public Sector and

4.2. Enterprise/Undertaking in India or any Government Department, in India that, could justify

BIDDER'S exclusion from the tender process.

4.3. If the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER makes incorrect,

statement on this subject, BIDDER/SELLER/CONTRACTOR/SERVSCE PROVIDER can

be disqualified from the tender/bid process or the contract, if already awarded, can be

terminated for such reason.

5. EARNEST MONEY (SECURITY DEPOSIT)

1.1. Every BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER while submitting

commercial bid, shall deposit an amount as specified in RFP /Tender Documents as Earnest

Money/Security, Deposit, with the BUYER through any of the instruments as detailed in

the tender documents.

1.2. The Earnest Money/Security Deposit shalt be valid for a period ti(( the complete conclusion

of the contractual obligations or for such period as mentioned in RFP/Contract ，including

warranty period, whichever is later to the complete satisfaction of BUYER.

1.3. In the case of successful BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER, a

clause would also be incorporated in the Article pertaining to Performance Bond in the

Purchase Contract that the provisions of Sanctions for violation shall be applicable for

forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same

without assigning any reason for imposing sanction for violation of this Pact.

1.4. No interest shall be payable by the BUYER to the BIDDER / SELLER /

CONTRACTOR / SERVICE PROVIDER on Earnest Money/Security Deposit for the

period of its currency.

6. SANCTIONS FOR VIOLATIONS

6.1. Any breach of the provisions herein contained by the BIDDER/ SELLER

/CONTRACTOR/ SERVICE PROVIDER or any one employed by it or acting on its behalf

(whether with or without the knowledge of the BIDDER/ SELLER/ CONTRACTOR/

SERVICE PROVIDER shall entitle the BUYER to take all or any one of the following

actions, wherever required:-

i. To immediately call off the pre contract negotiations without assigning any reason or

giving any compensation to the BIDDER/ SELLER SERVICE

PROVIDER/CONTRACTOR. However, the proceedings with the other BIDDER /

SELLER / CONTRACTOR / SERVICE PROVIDER ⑸would continue.

ii. To forfeit fully or partially the Earnest Money Deposit (in pre-contract stage) and/or

Security Deposit/Performance Bond (after the contract is signed), as decided by the


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BUYER and the BUYER shall not be required to assign any reason therefor.

iii. To immediately cancel the contract, if already signed, without giving any

Compensation to the BIDDER /SELLER /CONTRACTOR /SERVICE PROVIDER.

iv. To recover all sums already paid by the BUYER, and in case of the Indian

BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER with interest thereon

at 2% higher than the prevailing Prime Lending Rate of

(Name of the Bank/Financial Institution) while in case of a BIDDER / SELLER /

CONTRACTOR / SERVICE PROVIDER from a country other than India with

Interest thereon at 2% higher than the LIBOR. If any outstanding payment is due to the

BIDDER/SELLER /CONTRACTOR from the BUYER in connection with any other

contract such outstanding payment could also be utilized to recover the aforesaid sum

and interest. The BUYER shall also be entitled to recover the replacement costs from

BIDDER/ SELLER/ CONTRACTOR/ SERVJCE PROVIDER. v. To encash the advance bank guarantee and performance bond/warranty bond, if

furnished by the BIDDER/ SELLER/ CONTRACTOR/ SERVICE PROVIDER, in

order to recover the payments, already made by the BUYER, along with interest.

vi. To cancel all or any other contracts with the BIDDER / SELLER/ CONTRACTOR/

SERVICE PROVIDER and the BIDDER/ SELLER / CONTRACTOR/ SERVICE

PROVIDER shall be liable to pay compensation for any loss or damage to the

BUYER resulting from such cancellation/ rescission and the BUYER shall be entitled

to deduct the amount so payable from the money(s) due to the BIDDER/ SELLER/

CONTRACTOR/ SERVICE PROVIDER. vii. To debar the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER from

participating in future bidding processes of the BUYER for a minimum period of five

years, which may be further extended at the discretion of the BUYER.

viii. To recover all sums paid in violation of this Pact by BIDDER/ SELLER/

CONTRACTOR/ SERVICE PROVIDER(s) to any middlemen or agent or broker with

a view to securing the contract.

ix. In cases where irrevocable Letters of Credit have been received in respect of

Any contract signed by the BUYER with the BIDDER/ SELLER/ CONTRACTOR/

SERVICE PROVIDER, the same shall not be opened.

x. Forfeiture of The Performance Bond in case of a decision by the BUYER to forfeit the

same without assigning any reason for imposing sanction for violation of this Pact.

xi. The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER shall not lend to

or borrow any money from or enter into any monetary dealings or transactions,

directly or indirectly, with any employee of the BUYER, and if he does so, the

BUYER shall be entitled forthwith to rescind the contract and all other contracts with

the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER . The

BIDDER/SELLER/ CONTRACTOR shall be liable to pay compensation for any loss

or damage to the BUYER resulting from such rescission and the BUYER shall be

entitled to deduct the amount so payable from the money(s) due to the BIDDER /

SELLER / CONTRACTOR / SERVICE PROVIDER.

6.2. The BUYER will be entitled to take all or any of the actions mentioned at para 7.1 (i) to

(xi) of this Pact, also in the event of commission by the BIDDER/ SELLER/

CONTRACTOR/ SERVICE PROVIDER or anyone employed by it or acting on its behalf

(whether with or without the knowledge of the BIDDER), of an offence as defined In

Chapter IX of the Indian Penal code, 1860 or Prevention of Corruption Act, 1988 or any

other statute enacted for prevention of corruption.

6.3. The decision of the BUYER to the effect that a breach of the provisions of this pact has


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been committed by the BIDDER/SELLER/ CONTRACTOR shall be final and conclusive

on the BIDDER/ SELLER / CONTRACTOR; However, the BIDDER/ SELLER/

CONTRACTOR/ SERVICE PROVIDER can approach the independent. External

Monitor(s) appointed for the purposes of this Pact.

7. FALL CLAUSE

The BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER undertakes that it has not supplied/is not supplying similar product/systems or subsystems/services at a price lower than

that offered in the present bid to any other Bank or PSU or Government Department or to any

other organization/entity whether or not constituted under any law and if it is found at any stage

that similar product/systems or sub systems/services was supplied by the

BIDDER/SELLER/CONTRACTOR/5ERVICE PROVIDER to any other Bank or PSU or

Government Department or to any other organization /entity whether or not constituted under

any law, at a lower price, then that very price, with due allowance for elapsed time, will be

applicable to the present case and the difference in the cost would be refunded by the BIDDER /

SELLER / CONTRACTOR / SERVICE PROVIDER to the BUYER, if the contract has already been concluded.

8. INDEPENDENT EXTERNAL MONITORS

8.1. The BUYER has appointed two Independent External Monitors (hereinafter referred to as

Monitors) for this Pact in accordance with the recommendations and guidelines issued by

Central Vigilance Commission.

8.2. The task of the Monitors shall be to review independently and objectively, whether and to

what extent the parties comply with the obligations under this Pact.

8.3. The Monitors shall not be subject to instructions by the representatives of the parties and

perform their functions neutrally and independently.

8.4. Both the parties accept that the Monitors have the right to access all the documents relating

to the project/procurement, including minutes of meetings. The Monitors shall on receipt of

any complaint arising out of tendering process jointly examine such complaint, look into

the records while conducting the investigation and submit their joint recommendations and

views to the Management and Chief Executive of the BUYER. The MONITORS may also

send their report directly to the CVO and the commission, in case of suspicion of serious

irregularities.

8.5. As soon as any event or incident of violation of this Pact is noticed by Monitors, or

Monitors have reason to believe, a violation of this Pact, they will so inform the

Management of the BUYER.

8.6. The BIDDER(s) accepts that the Monitors have the right to access without restriction to all

Project /Procurement documentation of the BUYER including that provided by the

BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER. The BIDDER /

SELLER / CONTRACTOR/SERVICE PROVIDER will also grant the Monitors, upon

their request and demonstration of a valid interest, unrestricted and unconditional access to

his documentation pertaining to the project for which the RFP/ Tender is being /has been

submitted by BIDDER/ SELLER/ CONTRACTOR/ SERVICE PROVIDER. The same is

applicable to Subcontractors. The Monitors shall be under contractual obligation to treat the

information and documents of the BIDDER/Subcontractors() with confidentiality.


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8.7. The BUYER will provide to the Monitors sufficient, information about all meetings among

the parties related to the Project provided such meetings could have an Impact on the

contractual relations between the parties. The parties may offer to the Monitors the option

to participate in such meetings.

8.8. The Monitors will submit a written report to the BUYER at the earliest from the Date of

reference or intimation to him by the BUYER / BIDDER/ SELLER/ CONTRACTOR /

SERVICE PROVIDER and submit proposals for correcting problematic situations.

9. FACILITATION OF INVESTIGATION

In case of any allegation of violation of any provisions of this Pact or payment of commission,

the BUYER or its agencies shall be entitled to examine all the documents including the Books

of Accounts of the BIDDER / SELLER / CONTRACTOR / SERVICE PROVIDER and the

BIDDER/ SELLER/ CONTRACTOR/ SERVICE PROVIDER shall provide necessary

information of the relevant documents and shall extend all possible help for the purpose of such

examination,

10. LAW AND PLACE OF JURISDICTION

This Pact is subject to Indian Law and the place of jurisdiction is Mumbai

11. OTHER LEGAL ACTIONS

The actions stipulated in this integrity pact are without prejudice to any other legal action that

may follow in accordance with the provisions of any other law in force relating to any civil or

criminal proceeding.

12. VALIDITY

12.1. The validity of this Integrity Pact shall be from the date of its signing and extend up to 5

years or such longer period as mentioned in RFP/Contract or the complete execution of the

contract to the satisfaction of the BUYER whichever is later. In case BIDDER/ SELLER/

CONTRACTOR/ SERVICE PROVIDER is unsuccessful, this Integrity Pact shall expire after six months from the date of the signing of the contract.

12.2. If one or several provisions of this pact turn out to be invalid, the remainder of this pact

shall remain valid. In such case, the parties will strive to come to an agreement to their

original intentions.

13. The parties hereby sign this integrity pact at …………………… on ……………….

BUYER BIDDER

Name of the officer ……… CEO/Authorised Signatory

Designation

Name of Wing

IDBI BANK

Seal

Witness:

1) 2)


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ANNEXURE-10(i)

Scope of Work (Solution for Issuer Bank)

Bank intends to engage the vendor who have the necessary experience, capability, expertise to

provide the bank NETC Solution for Issuer Bank including Supply, Personalization and Support of

RFID FASTags of approved quality, management of NETC Issuing module under OPEX model

which will include providing Issuing Host solution, infrastructure, Operations including

settlement, reconciliation, dispute management and 24*7 helpdesk service adhering to Bank's

requirement outlined in this RFP.

1. The selected vendor is required to perform below mentioned activities:

1.1. Supply the FASTags as per the technical specifications prescribed/ approved by NPCI /

IHMCL / NHAI.

1.2. Personalization of FASTags as per Bank‟s branding guidelines and writing data provided

by Bank.

2. NETC Issuing solution should integrate with various channels of the Bank such as CBS，

Business Correspondents (BCs)，Internet Banking, UPI , Mobile Banking, ATMs, Cash

Recyclers, KIOSKs and other channels as required in future.

3. Delivery of FASTags to the specified locations

4. The requirement of number of FASTags may increase/decrease based on the demand from the

branches or deployment of additional point of sales for FASTag issuance.

5. Bank will use the FASTag rates provided by the successful bidder in response of RFP to place

order for any future/additional requirement of the FASTag for the period of 5 years from the

date of agreement.

6. The Bank will also have an option to renegotiate the rate with the vendor from time to time

depending on the prevailing market rates.

7. If Bank feels that quality of the FASTag is degraded then Bank can ask for comparison with

the sample of the FASTags supplied by the vendor to check any variance between the FASTag

supplied and the specification approved. Vendor is required to bear the cost of such

certification.

8. If NPCI changes the specification of FASTags during the contract period, the changes in the

specifications have to be made by the Successful Bidder at no cost to the Bank.

9. The NETC Issuing Host Solution is broadly aimed to provide end to end management of

FASTags Issuing module management system for NETC under OPEX model inclusive but not

limited to the following functions:

1 Issuance portal of RFID FASTags 2 User portal 3 Operations including dispute

management 4 Help Desk Portal 5 Account Management 6 FASTag Mobile App 7 Inventory Management 8 System Administration


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9 Finance Management and Reporting 10 Reconciliation 11 Transaction Processing

12

MIS

13 Dispute Management

17 24*7 Helpdesk

10. It also covers inventory management of RFID FASTags/top up facilities/customer service

channels, including reconciliation and account management.

11. The platform should have the capability to manage Customer Services and Integration of

various core & allied systems of the bank in NETC management, NPCI Switch, NPCI as a

settlement agent. The Solution should enable the Bank to provide a consistently controlled and

seamless channel experience to the customer.

12. Key Capabilities required for end to end NETC Issuing module management system which are

furnished in the following parts -

12.1. NETC Issuing System

12.2. Authorization Host for FASTag Transactions

12.3. Regular Operations including Reconciliation； Violation and Dispute Management

13. NETC Issuing System : Issuer system should provide but not limited to following

functionalities/features:

13.1. Maintain inventory of FASTags

13.2. Issuance of FASTags through point of sale locations

13.3. Maintain customer accounts

13.4. Handle FASTag account recharges and any other channel as may be specified by Bank

13.5. Maintain Black list and white list of FASTags

13.6. Maintain pool account of customer balances and deposits

13.7. Send black list and white list to NPCI

13.8. Receive ETC transactions from NPCI and post to customer account

13.9. Reconcile the ETC transactions with NPCI

13.10. Issue Plaza Level Pass (discounts) to the Customers.

13.11. Receive disputes from Customers and send the disputes to NPCI

13.12. Receive Adjustment details for resolved disputed transactions from NPCI and give

corresponding adjustment to the customer account

13.13. Receive settlement details recommended by NPCI and physically settle to

Acquirers. Send settled details to NPCI.

13.14. Maintain User self-service portal and Mobile App and Point of Sale system

13.15. Maintain Back-Office system which supports Customer service, Finance

Management, Inventory Management and Help desk system

14. User self-service portal - This portal should comprise (but not limited to) of following

functions/features –

14.1. Tag recharge/top-up facility through debit/credit card. Internet-banking, UPI and any

other channel which may be decided by Bank in due course of time. This means


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integration with Bank‟s various channels is required.

14.2. User should be able to check all FASTag related information.

14.3. User should be able to generate statement depending upon duration provided by him/her.

14.4. User should be able to view transaction history.

14.5. User should be able to view details of a particular transaction.

14.6. User should be able to block the FasTag.

14.7. User should be able to update profile related information like mobile number, email id.

14.8. User should be able to raise dispute for a transaction.

15. Point of Sale Management system - This should provide (but not limited to) following

functionalities/features -

15.1. Portal for Point of Sales

15.2. Issuing FASTags by accepting cash, debit/credit card, wallet

15.3. Recharge FASTags by accepting cash, debit/credit card, wallet

15.4. Send black list/white list FASTags to NPCI

15.5. Maintain inventory per “point of sale” basis

16. Tag Inventory Management system - This should provide complete inventory management for

RFID FASTags.

17. Customer Service Center application - Vendor is required to handle all customer complaints

and resolve various issues.

18. Dispute resolution (including image review)

19. Integration with Bank‟s PG, Internet-banking system, UPI etc. for making payment for

FASTag recharge.

20. MIS reports.

21. Compliance/ up gradation as per the releases by NPCI, IHMCL/NHAI.

22. Currently the NETC Solution is provided only by NPCI. If the same facility is to be integrated

with other Payment Network(s) in future, Successful Bidder has to integrate the same with

other Payment Network(s) with No additional cost to the bank in the same rate.

23. Authorization Host for FASTag Transactions

23.1. As this RFP is for OPEX model, the selected vendor is required to provide complete host

environment and infrastructure. 24x7 Support for hosting, IT &System operations are

included.

23.2. The infrastructure should be scalable so that as per requirement transaction volumes can

be handled.

23.3. Provisioning of requisite hardware, setup and installation

23.4. Provisioning of requisite software licenses, Business application license and other

required monitoring software, tools for IT setup at the site for day to day operations. -

23.5. Installation and configuration of operating systems, storage solution and replication

mechanism for all in-scope business application systems.

23.6. Assisting in installation and configuration of in-scope databases and business applications

23.7. Installation and configuration of any other specialized applications/software solution/

hardware solution required for the setup.

23.8. Facility of Disaster Recovery site should be available.


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24. System Operations including Violation and Dispute Management

24.1. Clearing &settlement of NETC transactions for NETC program

24.2. Dispute Resolution.

24.3. To facilitate Web &file based dispute processing

24.4. Raising a dispute

24.5. Accepting or rejecting dispute

24.6. Tracking/follow-ups of disputes raised/received with concerned.

24.7. Settlement of disputed transactions

24.8. Escalations for disputed transactions.

24.9. MIS reports.

24.10. Timelines to Raise/Settlement of dispute will be as per guidelines for NPCI &with

mutual consideration

24.11. Disputes can be raised for Chargeback cases (From Issuer end).

24.12. For Credit/Debit adjustment (From Acquirer end)

25. Customer Services and Helpdesk

25.1. IDBI Bank will have its own Helpdesk.

25.2. IDBI Bank NETC FASTag Helpdesk to be an Inbound Process； initially but may need

outbound services in the future and the same may be enabled with mutual consideration

25.3. The Solution provider to provide

25.3.1. Helpdesk for Bank Admin Users

25.3.2. Training Material, FAQs, User Manual and other Reading Material for Bank's Call

Centre Agents

25.3.3. Initial and time to time training to Bank's Agents as per frequency set by the bank

Functional Requirements

Key Capabilities required to be fulfilled by the selected bidder's application software for Issuance

part on behalf of bank and support to be provided during the contract period/ATS/AMC is as under

1. The selected bidder must provide the solution for the registration of RFfDFASTags with

Centralized NETC System operated by NPCI.

2. The solution should be capable so that, the issuance of the FASTags is made ubiquitous -

anywhere, anytime, with image capturing of the vehicles through the mobile devices.

3. The solution should be capable of capturing the details of Distribution of RFID FASTags to

the proposed commercial, private vehicle users, verification of requisite documents i.e.，

KYC of the customer, vehicle details etc.

4. The Solution should provide facilities for recharge/ topping up of FASTag accounts of the

vehicle User at customer touch points. Creating and providing an efficient issuing/top up

infrastructure for FASTags viz. UPI, Cash, bank Account, Credit card, debit card, internet

banking, and mobile banking of the Bank.

5. The solution should maintain and satisfying all the compliances of the vehicle and its owner

details, register the user and submit all the data on the central NETC portal operated by


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NPCI and issuer framework solution hosted by the bank.

6. Create and provide a system to back upall the information i.e. vehicle details including its

category as per Toll Gazette of Government, of India, Customer details, etc.

7. All FASTags shall be stored along with vehicle class in the centralized business rule engine

for computation.

8. Updating the customer pass and toll exemption details in the customer profile and central

NETC portal as per the respective toll plaza guidelines.

9. Blacklist, grey-list and hotlist Management in case the money in the FASTag account goes

below the minimum prescribed level. FASTag account to be recharged automatically by

debiting linked Bank account (Optional or as decided by Bank), once money in the FASTag

account falls below minimum prescribed level.

10. The solution should provide automated reconciliation solution for day to day reconciliation

activities.

11. Help Desk (Setting of Centralized Call Centre).

12. Mobile and Web portal for managing the following:

a. To manage issuance of FASTags from locations /designated bank branches or by

customer.

b. To develop a seat service portal for management of account details for bulk customer

uploads.

c. To develop issuance client for bank branches integrating to e-portal &through middle

man validating an existing Bank customer. This is done to avoid KYC process of

customer again.

d. To develop/integrating KYC of new customers which are not bank customers, with the

existing e-KYC services of the Bank.

e. To reconcile the account on daily basis-twice a day.

f. Should provide an approval module to ensure all valid transactions before pasting in the

bank server.

g. To host issuer framework/solution in the bidder „s premises.

h. Bank may decide to host e-Portal in its own premises or outsource to the successful

vendor； which will be discussed &addressed separately after award of contract.

i. The bank will not provide the hardware, operating systems, database including other

necessary systems for hosting the solution. However, if required / necessary from

regulatory prospective, Bank will provide the infrastructure to host such system in its

premises.

13. The solution should have host issuer framework in secured infrastructure as per the standard

set by the NPCI &other regulatory bodies in time to time.

14. The solution should host the middleman to act as interface between bank's core banking &

issuer framework.

15. The Solution should register the FASTag holder onto the NETC Mapper.

16. The Solution should process online transactions request received from NETC System.

17. The solution should generate the reconciliation for the acquirer for payment transactions as


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per the prescribed process of NPCI/NETC System.

18. The solution should securely transmit to any other parties through the necessary

cryptographic keys needed for the correct operation of the system.

19. The solution should assist the disputes raised by FASTag holder.

20. The Solution should perform fraud monitoring by verification of the transaction data.

21. The solution should be capable to provide support to FASTag Holders.

22. The solution should do daily reporting on issuance, transfer and topping-up etc.

23. The selected Bidder shall provide New patches; Version releases/up-gradations will be

released at periodical intervals. New Version will be provided in case of existing Software

is declared as End of Support / End of Sale / not able to comply with the Regulatory

guidelines, Bug fixing, etc during the contract period at no extra cost.

24. Closure of all VAPT / IS AUDIT observation within time frame stipulated by Bank without

any additional cost to the Bank.

25. If required on site support to be provided by the bidder.

26. The solution and software should fully comply with all the existing or future time t.o time

guidelines, requirements notified by NPCS/NETC System during the contract, period.

27. The Vendor should co-operate with Bank for all the required migration in case Bank

decides to move to own Infrastructure.

Maintaining Exception List

The selected bidder should update various exception lists on NETC Mapper of NPCI. The

exception list will consist of:-

a. Blacklist: A blacklist is a list of FASTag ID which will not be accepted at toll plaza. The

government authorities can request the selected bidder to add/remove the FASTag ID in the

blacklist.

b. Low Balance List/Grey list: If the balance in the customer „s account linked to the FASTag

comes below a threshold limit, that FASTag ID will be added to this list and the

notification is sent to the customer for low balance. This list will be provided by the

selected bidder.

c. Exempted Vehicle Class List: Unless otherwise stipulated, no toll fare will be charged for

the vehicles that come under this category as defined by the respective authorities from

time to time.

Customer Touch Points

To sell FASTags, Bank needs to create customer touch points through which these FASTags can

be sold. The bank may appoint a Direct Selling Agent (DSA), Banking Correspondent. (BC) or

may use existing Branch network to sell these FASTags. In either of these cases, the entity needs

to be on-boarded through the mobile or the web Portal.

Clearing &Settlement

AU NETC transactions are Single Message System (SMS) in nature i.e. there is no need to send


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any clearing files to NPCI. The amount for transactions authorized at NPCI system will

automatically be debited from Bank‟s settlement account as per IMPS cycle. NPCI will share the

files with Bank after each cycle which will be used by Bank for reconciliation purpose.

Dispute Management

Dispute Management ft. Chargeback mechanism will be as per rules which have been laid out in

NPCI Procedural Guidelines for NETC. Settlement, of disputed transactions is to be carried out

without undue delay and timely manner.

Issuance

1. Retail

2. Corporate

3. Recharge

4. Account operations

5. Service Request Management.

A-Retail User Issuance:-

A new customer on boarding shall be done by using Issuance functionality. On boarding of a

customer is a multi-step activity. Selected bidder's application provides an easy to use solution for

on boarding process though mobile and web portals. Application will require user, vehicle, and

bank account details as well as supporting documents for on boarding.

B-Corporate User Issuance:-

Fleet Management:: System should have an efficient and easy to use fleet management module as

should have the following as part of the solution offering.

Fleet On boarding: Fleet On boarding is multi-step operation and the system has tabular view for

ease of access to the user. The following details are captured while on boarding of fleet customer:

1. Group Master

2. Company Master

3. Division Master (Optional)

4. Document

5. Wallet Verification

C-Wallet of corporate: Fleet to be automatically created when above steps are successfully

completed.

D-Authorization: Authorization/rejection of uploaded data can be done by using this functionality.

E-Assignment: When the uploaded details are authorized, same can be assigned to Branch for

Issuance and activation of FASTag.


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F-Key elements in solution:

1. Top ups and recharges of FASTags through different channels

2. Customization of mobile and web portals as per the bank‟s requirement

3. Discount mechanism at local and product level

4. Customer account management

5. inventory tracking

6. Date, time, toll plaza wise, customer wise, history view of previous FASTag issuances

7. Exception list Management

8. Integration with existing Bank ‟s products - CBS/Debit Card/M-banking/E-Banking/E-

Wallet/Account - NETC system / UPI.

9. Bidder to provide alt the reports accessible, including customized reports as and when

demanded by Bank in Soft copy without extra charges to the Bank.

10. The solution should have Road User Portal

a. Automated User account registration

b. Authorization using OTP or manual authorization

c. Notifications to road user at each event

d. Support Payment gateway for Top-Up

Operations support at Road User Interface

1. Account Registration

2. View Passage History

3. View Payment History

4. View Account Details

5. Top-up Notifications

6. Service Request Management

Dashboards

Following is the list of dashboards to be provided by the service provider:

a. Customer Touch Point Activity: Activities performed by branch User like Issuance,

Recharge, Closure and other related activities.

b. Payment History: Payment history shows old transaction details and enables t.o reprint the

receipt on demand.

c. And other such dashboards as decided by the Bank.

Passage History

Toll Transaction details of the account/Wallet are shown on this page. Following transaction


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related information should be shown in passage History

a. Transaction Date Time

b. Transaction Upload Date Time

c. Reconciliation Status

d. Amount

e. Vehicle Details

f. Toll Plaza and Project Details

g. Transaction Status - Discrepancy or Normal Transaction

Rejection History:

Status of alt rejected transactions should be shown as part of the violation history form.

Application should be capable in retrieving present and historical details of the transactions.

Chargeback Processing:

Chargeback are used for Dispute Management. The user can raise a query regarding inappropriate

balance deduction for transactions. So, the transaction gets re-audited and appropriate balance

resulting after re-audit is either credited or debited to the user wallet. This will flow into with the

bank's existing dispute management module.

Payment History

1. Configurable (Parameterized) discount management system

2. Product can be configured in 2 modes

a. Product Base Discounts

b. Local Discounts

3. Supports automatic calculation of discount, as per configuration

4. Discount application and expiry can be configured for product and Local based types.

5. Any other discount prescribed by the Bank from time to time.

A-Local Discount:

1) Supports creation of configurable (parameterized) Discount Rules.

2) Can be applied to specific concessionaire or group of concessionaires

3) Should be supporting the following types of Discounts configuration.

4) Amount Based Discount

5) Percentage Based Discount

6) Time Based discounts

The Application software of the selected bidder should be capable of handling the various toll

plaza pass schemes as defined by NPCI/toll plaza owner/Bank time to time.

a. Stepwise and easy issuance process

b. Should support partial issuance facility. Same issuance process can be completed in next


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session.

c. Availability of Notification at each step of issuance

d. Support of Authorization by OTP and Manual Process Support Document upload and

verification or e-KYC integration

e. Support Local Pass Issuance or e-KYC integration

f. Automated Statements and Mailing facility

g. Support issuance for following types of customers

1. Retail

2. Corporate

h. Steps of Issuance

1. Wallet Creation / Integration with IDBI Bank‟s Wallet

2. Vehicle Addition/Data Upload

3. FASTag Issuance

4. FASTag Allocation

5. FASTag Activation

Corporate Issuance

1. Bulk Issuance Mode should be supported.

2. The Issuance template may be configured to the format supported by corporate

customer.

3. History of each step and details.

4. Customizable Assignment for Actual FASTag Issuance-

Tag Operations

Following FASTag operations shall be performed using this functionality:

1. Issuance

2. FASTag Activation

3. FASTag Duplication / validation

4. FASTag creation &personalization

5. Integration with FASTag printing vendor

6. FASTag categorization &limit management.

7. Re-Issuance

8. FASTag/Wallet Closure

9. Suspension

10. Partial Suspension

11. Permanent Suspension

12. Re-activation


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All Other mandatory &necessary guidelines issued from time to time.

Account Management

i. Configurable Account Structure

ii. Support multiple accounts creation for one customer

iii. Support multiple vehicles in single accounts

iv. Top-Up and blacklisting is applicable to account.

v. Retail and Corporate Accounts can have different products configuration

vi. Support Service Request operations for each account

vii. Different types of Local Passes can be issued to vehicles under same account.

viii. Reprint of receipts of all operations on customer demand.

Notifications

1. Notification system should be easy to configure

2. Supports notifications for all major events

3. Notification can be configured in following types

a. SMS

b. E-Mail

c. SMS and E-Mail

Top up and payments Supported Payment Modes required:

1. Cash

2. NEFT, RTGS

3. SMS based Payments

4. IMPS, UPI

5. Internet Banking, Mobile Banking

6. Credit Card, Debit Card

7. Payment Gateway

8. Wallet - Wallet

9. Wallet - Bank Account

10. Bank Account - Wallet

11. Any other mode as decided by the Bank/NPCI time to time.

Top up payment is supported in various payment modes.

Support for integration with any 3rd party payment system.

Supports integration with any accounting system.


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MIS Report Generation requirement

1. MIS should support extensive and detailed reporting.

2. Any Reports as when required by RBIO/ NPCI/ Ministry of Finance/ any Regulator/ etc

needs to be provided with no additional cost to the Bank.

3. AU types of reports should be configured and generated easily, as per the needs of the

Bank.

4. Supports BI Charts for ease of understanding.

The reports may be categorized in following types:

1. Operational Reports

2. Traffic Reports

3. Statistical Reports

4. History Reports

5. BI Charts

6. any other report, required by the Bank

Performance and Scalability Requirements

Application should be highly scalable and capable of handling very high volume plazas

transactions.

1. Solution should be capable to handle 150 transactions per second (TPS) initially, and

need to be scalable as per the requirements of the Bank.

2. Proven design/architecture that should be based on high volume transaction processing

and 24x7 availability with 99.99% precision.

Hosting

The whole solution should be hosted with proper high availability and 100% DR replica.

1. The Successful bidder should get his Application Architecture, Hardware Sizing,

Storage details, Estimation methodology, high Availability methodology approved by Bank

prior to implementation.

2. Wherever required, Bidder will manage well-sized connectivity with Bank / NPCI /

Tag Manufacturer or any other required party at his own cost.

3. Bidder will provide the UAT setup to Bank, if needed.

4. The DR setup will be the same as the DC set without any reduction in sizing or

deviation.

Direct Selling Agent (DSA) / Channel Partner for Sales & Distribution of Tags

1. Bank may appoint DSAs to set up, solution for Customer Touch Points at various locations

such as Toll plazas, Fuel stations, State entry check posts, Automobile shops, Roadside


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amenities, etc.

2. The cost of setting up of DSAs will be borne by the Bank.

3. Necessary Application/ Solution should be provided by the Selected Bidder at their cost.

Regulatory/Compliance Requirements

Service provider needs to adhere to the compliance requirement and maintain the integrity of

NETC payment system. The compliances, not limited to following, are brand compliance,

certification compliance, Toll Plaza System management, third party compliance, vendor

compliance etc. Service provider also needs to adhere with compliance guidelines issued by NPCI

from time to time.

1. Service Provider will be responsible for ensuring compliance with any privacy related

regulations of the government which includes sharing of ETC transactions information with

any third party.

2. The Service Provider shall honour all the NETC transactions which are received from ETC

System within:

a. Fifteen minutes for online transaction processing

b. Eight hours for debit adjustments raised by acquirer

3. The Service Provider should send the transaction alert (SMS and E-Mail) to the FASTag

holder post transaction processing. It should contain details of; Toll Plaza, Toll Fare

Amount and Date Et Time, Balance left in the FASTag etc.

* The above requirements may undergo change as per the NPCI/NHAI/Bank norms. The

Successful Bidder has to implement the changes without any additional cost to the Bank.


Name

Designation


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ANNEXURE-10 (ii)

Scope of Work (Solution for Acquirer Bank)

This RFP has been published to invite and engage capable vendors to implement an operational

and technical solution serving the stated requirements as mentioned in the Scope of Work. The

proposed NETC Management solution as acquirer should integrate with various stake holders viz,

Toll operator / Concessionaire, National Payment Corporation of India (NPCI) for smooth

operationalization. The platform should have the capability to manage services, user experiences

and integration of various core & allied systems of Acquiring in NETC management, NPCI as a

settlement agent, and Bank to be able to provide a consistent controlled and seamless service to the

Toll operator / Concessionaire as well as to RFID tag holders.

1.1. Business Functionalities:

1.1.1. The selected vendor is required to integrate their systems with toll plaza operators

for the purpose of acquiring transactions happening on the NETC lanes. They

would also integrate their system with NPCIs NETC system [NETC Switch and

NETC Mapper] to facilitate the toll fare calculation as well as transaction

processing.

1.1.2. This solution should cover the following components of the entire transaction life

cycle for NETC transactions initiated at the Toll Plaza Server and should send to

the Acquiring Host, which then gets processed through the NETC System.

1.1.3. The selected vendor should undertake the following roles and responsibilities.

1.1.3.1. To integrate with Toll Plaza System and NETC System.

1.1.3.2. To coordinate with toll plaza operators and to deploy the acquiring host, that

includes installation and management of NPCI and/or issuer bank public

keys, adequately protected for integrity. The proposed vendor will provide

necessary infrastructure / processes which are required for successful

implementation. The host should support both online and offline means of

communication with toll plaza operators (preferably online).

1.1.3.3. The vendor should have system having feasibility to support primary and

secondary systems to ensure connectivity with multiple endpoints.


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1.1.3.4. Should be capable of processing payment transactions to make payment to

toll plaza operators for the processed transactions as per NPCI guidelines.

1.1.3.5. Should be capable to transmit the completed transaction records to the

issuer in order to obtain the settlement with in TAT.

1.1.3.6. Should be capable to send all the transactions which are executed at the lane

controller to NETC system i.e. successful, fail, decline NETC

1.1.3.7. Should be capable to keep the image files provided by the toll plaza operators

[i.e. AVC profile, Vehicle Image NETC] for a MINIMUM period of one year.

1.1.3.8. Should manage the business rules relating to toll fare calculation and share the

of exception list, Local exemption list (discount file list) with toll plazas.

1.1.3.9. Should share vehicle class discrepancy (i.e. mismatch between AVC and

mapper vehicle class) and exempted vehicle transaction details with toll plaza.

1.1.3.10. The vendor needs to assist the disputes raised by Issuers or toll plaza

operators. The vendor is responsible for the resolution of disputes as per the

applicable TAT.

1.1.3.11. Should provide support helpdesk to Toll plaza operator by means of toll free

numbers.

1.2. Integration with Toll Plaza System

1.2.1. The toll plaza server will process the transactions in the specified format and send it

to the acquiring host system for toll fare calculation and transaction processing.

The communication between toll plaza server and the acquirer host can be either

online or offline (preferably online) depending on the network connectivity

available at the toll plaza. The processing mostly covering interoperability needs to

be carried out depending on availability of connectivity. The specifications and


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processes defined by NPCI / NHAI / MoRTH / IHMCL / any other state authority and

other statutory authority should be adhered to.

1.3. Integration with NETC System

1.3.1. The selected vendor will integrate their host system with the NETC system (NETC

Switch and NETC Mapper) hosted by NPCI. The vendor has to ensure the transaction

data is in the specified format as defined by the NETC System interface

specifications.

1.3.2. The acquiring host system should contain the business rules for toll fare calculation.

On receiving the transaction information from the toll plaza server the acquirer host

will check the tag status from the NETC Mapper, calculate the toll fare based on

vehicle class received from NETC mapper and present the transaction messages to

NETC switch for further processing.

1.3.3. The specifications and processes defined by NPCI / NHAI / MoRTH /IHMCL any

other state authority and other statutory authority should be adhered to.

1.4. Online Transaction Processing

1.4.1. The System should support both online and offline means of communication with toll

plaza operator for Transaction Processing. It should send all transactions which are

executed at the lane controller to NETC system i.e. successful, fail, decline etc. Keep

the image files provided by the toll plaza operators [i.e. AVC profile, Vehicle Image

etc.] for a period of one year.

1.4.2. The vendor should manage the business rules relating to toll fare calculation - Check

tag status from Mapper. Acquirer host fetches vehicle class, vehicle registration

number, tag status & issuer bank ID. The acquiring host system has to be configured

with the applicable toll fare calculation business rules for the acquired toll plaza.

The business rules might consists of:-

1.4.2.1. Standard fare rules – This includes the rules for calculating toll fare as per the


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standard fare defined for the vehicle class.

1.4.2.2. Exemption rules – This includes different types of concessions which will

be regulated by one or more exemptions applicable for the toll plaza like-

Local resident exemption, applicable discounts or concessions on purchase

of monthly pass,. Distance based toll fare discount or concessions etc.

1.4.3. The standard and exemption rules are defined by the toll plaza operator (as per the

norms stated by concerned authorities). The acquiring host should support all such

business rules defined by the toll plaza operator.

1.4.4. Transaction Settlement – The vendor should undertake end-to-end transactions and

settlements within defined TAT. The necessary files viz. TTUM, settlement etc should

be submitted as per TAT to enable Bank to settle the accepted toll fare to toll plaza

operator for processed transactions.

1.4.5. Violation Management - Acquiring System should have provision to process the

violations (due to Vehicle Class Mismatch) raised by the Toll Plaza. System

should have a mechanism to audit the supporting Images of Violations and raise a

Credit or Debit Adjustment based on the auditors class.

1.4.6. Exception list - Acquiring host should be able to receive the exception list,

exemption list from NETC through both offline and online channels. The acquiring

host system has to synchronize the exception list with the toll plaza server. The

acquirer can get the exception list using one of the following methods or as

defined by NPCI and any statutory authorities.

1.4.6.1. The acquiring system should periodically fetch the latest exception list from the

NETC System and send the same to toll plaza server every 10 minutes. The

Toll plaza server will update this exception list to lane controllers within 10

minutes of its receipt.

1.4.6.2. The acquiring system should also have an option to download the exception list

from the SFTP server.


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1.4.7. Exception list

1.4.7.1. Blacklist: A blacklist is a list of tag ID which will not be accepted at toll plaza.

The government authorities can request Service Provider or acquirer

toll/remove the tag ID in the blacklist.

1.4.7.2. Low Balance List/Grey list: If the balance in the customer‟ s account

linked to the tag comes below a threshold limit, that Tag ID will be added to

this list and the notification is sent to the customer for low balance. This list

will be provided by the Service Provider.

1.4.7.3. Exempted Vehicle Class List: Unless otherwise stipulated, no toll fare will

recharged for the vehicles that come under this category as defined by the

respective authorities from time to time. Few examples can be, as VVIP

convoy, Ambulance, Fire brigade, Police Vehicle

1.4.8. Transaction Reconciliation – Acquiring host should perform transaction reconciliation

on daily basis with Toll Plaza operator data and send the report. Acquiring host

should also perform the reconciliation with NETC system data and identify the

discrepancy transactions. Acquiring host should settle all the transactions which are

accepted by NETC system.

1.4.9. Dispute Handling – Acquiring host should provide dispute resolution tool with Toll

plaza operator. System should able to access NETC EGCS offline system to raise

and track any disputes raised by Issuer bank as per the dispute life cycle. System

should synchronize dispute status which is received from NETC EGCS system.

1.4.10. The vendor system should carry out the transactions as detailed in NPCI document.

The clearing and settlement process along with the transaction life cycle will be as per

NPCI documents released from time to time.


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1.5. Helpdesk for Toll plaza operator

1.5.1. The vendor should provide helpdesk or toll free services to toll plaza operator for

resolving any issues pertaining to NETC Transaction. The vendor and the toll plaza

operator should mutually agree upon a process to handle the service request. It is

the responsibility of the vendor to ensure all the transactional conflicts are resolved

for the toll plaza operator as per TAT.

1.6. Pass management :

1.6.1. Pass management shall be managed by the Acquiring system as per the process

defined by NETC System Guidelines. The vendor has to provide a front end

module which will be used at Toll Plaza for Pass Issuance. The amount for the Pass

may be collected using Cash or any other Payment mode mandated by the Bank.

1.6.2. The Front end module should also have the capability of to check for Exceptions if any

and also if it is a Valid Tag for Pass Issuance.

1.7. Web portal / Mobile App interface

1.7.1. The vendor should provide web-based and Mobile app based interface for

concessionaires (Toll Plaza operators) / Bank to perform the following operations.

1.7.1.1. Check Transactions/files status,

1.7.1.2. Reconciliation information

1.7.1.3. Settlement details

1.7.1.4. Issue Passes

1.7.1.5. Blacklist a tag

1.7.1.6. View Tariffs/Vehicle Class/Lanes information

1.7.1.7. Check vehicle status from NETC mapper

1.7.1.8. Generate NETC-related MIS reports (Revenue reports, Traffic

reports, lists of blacklisted vehicles etc) concerning their toll plaza.

1.7.1.9. Enter and authorize toll tariff tables applicable to their plaza.


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1.7.1.10. SFTP Files Monitoring

1.8. Hosting

1.8.1. The whole solution should be hosted with proper high availability and 100% DR

replica.

2. Technical Requirements

2.1. The technical requirement for Acquiring system for NETC will be governed by the

Technical specifications and processes as defined by NPCI / NHAI / MoRTH / IHMCL or

any other statutory authorities.

2.2. As per specifications defined by NPCI, the vendor should submit detail diagram, data

flow information, security maintenance etc for Bank‟s use. End to End management of

the solution should be covered by the vendor.

2.3. The vendor should submit declaration that the NETC acquiring system proposed is fully

compliant with NPCI / NHAI / MoRTH / IMHCL/any other State Authority specifications.

2.4. The vendor is required to go through NPCI / NHAI / MoRTH / IMHCL / Any other State

Authority documents on NETC acquiring and should comply to all technical and

functional requirements.

2.5. The proposed system should have minimum hardware and software requirement of the

following class/ type :

Web Application Microsoft.NET Platform

(ASP.NET 4.X, MVC 5.0, HTML5,CSS3)

Application Server WCF , Web API

Middle Ware Microsoft platform

Acquirer Host Database Microsoft SQL SERVER 2014

Toll Plaza Database MySql5.5

Web Server Microsoft IIS 8.x

Protocol TCP/HTTPS

Operating System Windows 2012


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Communication SSL for web application

API Handshake

NPCI to Acquirer Host

Toll plaza to Acquirer Host

Digital Signature

2.6. The proposed system should be able to facilitate IS Audit / any other system Audit

requirement of the Bank / Regulatory Authorities. The H1 Vendor shall provide

unrestricted access to its premises and records being maintained with regard to the job

being performed as per its contract with the Bank, to the authorized personnel of the Bank

Its auditors (internal and external)/ any statutory / regulatory authority / authorized

personnel from RBI to carry out any kind of process audit including that of its operations

and records (including making available the copies of the same) related to Bank‟s Credit

Card Business in the presence of representatives of the Successful Bidder, at any point of

time.

2.7. The proposed solution should be able to facilitate other use cases of FASTag such as

Parking / Fuel / Fine and Challans etc on CUG / Interoperable basis.

3. Help Desk Requirements

A 24x7, 365 days per year, robust online customer / Toll operator support facility for all sorts

of acquiring related queries. The expected time of resolution should be average 5 minutes (or

as desired by the Bank time to time) per call for all kinds of acquiring related problems.

Escalation process should be in place for unresolved issues, Vendor support staff should be well

trained to effectively handle queries raised by the customer / employees etc. Vendor should have

ability to generate MIS reports periodically for example: Volume of calls / per day, resolution %

per day etc. Help desk should support all issuing and Acquirer queries.

4. MIS Report Generation requirement

4.1. MIS should support extensive and detailed reporting

4.2. All types of reports (to be defined with selected vendor) should be generated easily

4.3. Supports Business Intelligence (BI) Charts for ease of understanding.

4.4. The reports may be categorised in following types:

4.4.1. Operational Reports

4.4.2. Traffic Reports


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4.4.3. Statistical Reports

4.4.4. History Reports

4.4.5. Business Intelligence Charts

4.4.6. any other report required by the Bank

5. Performance and Scalability Requirements

5.1. Highly scalable application, should be capable of handling very high-volume

plazas transactions.

5.2. The Vendor is required to obtain required licenses without any cost to the Bank.

6. Regulatory / Compliance Requirements

6.1. Service provider need to adhere to the compliance requirement and maintain the

integrity of NETC payment system. The compliances, not limited to following, are

brand compliance, certification compliance, Toll Plaza System management, third

party compliance, vendor compliance etc. Service provider also need to adhere to

compliance guidelines issued by RBI, NPCI, IHMCL/NHAI/BANK etc. from time to

time.

6.2. The vendor will be responsible for ensuring compliance with any privacy related

regulations of the government which includes sharing of NETC transactions

information with any third party. Also, responsible for payment of all Government

taxes related to the NETC project etc.

6.3. Bank will carry out KYC checks as stipulated by RBI and other regulatory bodies

before registering Toll plazas for accepting toll payments using NETC.

6.4. The Service Provider should honor all the eligible NETC transactions which are

received from NETC System within the time stipulated by NPCI / NHAI / statutory

bodies.


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6.5. The Service Provider should send the transactions details (SMS & E-Mail) to the

merchant (Toll Plaza) for each and every transaction or as decided mutually with Toll

plaza operators, bank and the selected vendor. The transaction details should contain

Toll Fare Amount and Date & Time etc. It should also provide a consolidated to the

merchant (Toll Plaza) with details of all the transactions on at least T+1 day, where

“T” denotes the date of transaction at Toll Plaza.

6.6. Prohibition to use NETC Logo/Trademark/Network.

6.7. Upon termination, the Service Provider should abstain from further use of the

NETC Trademark/Bank name etc. with immediate effect. Failure to comply with the

same could invite legal proceedings.

6.8. If the Bank is suspended from NETC membership, the Service Provider would also

be deprived of the privilege to use the NETC Network for any transactions in

respect of the Bank.

6.9. Service Provider shall not disclose any information regarding the NETC network or

any knowledge gained through participation in the NETC network to outsiders.

Failure to comply with the same would be treated as breach of trust and could

invite legal penalties.

6.10. Security Requirements

6.10.1. All security and regulatory measures should be adopted as per NPCI / NHAI /

MoRTH / IHMCL or any other statutory authorities.

6.10.2. The Vendor should comply with Bank‟s Information Security policy and audit

requirements including the following

6.10.2.1. Responsibilities for data and application privacy and confidentiality

6.10.2.2. Responsibilities on system and software access control and

administration


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6.10.2.3. Custodial responsibilities for data, software, hardware and other

assets of the Bank being managed by or assigned to the Vendor

6.10.2.4. Physical Security of the facilities

6.10.2.5. Physical and logical separation from other customers of the Vendor

6.10.2.6. Incident response and reporting procedures

7. Training and Handholding:

7.1. Vendor shall train designated IDBI Bank officials on the configuration, operation /

functionalities, maintenance, application architecture and components.

7.2. The Vendors are requested to indicate the optimum number of days / hours

required for both Technical and User level training programs.

7.3. Every time the software version is upgraded and/or additional features are added

training has to be imparted to the Banks IT team and users.

7.4. The training should be provided without any additional cost to the Bank.




Name

Designation


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ANNEXURE-10 (iii)

Scope of Work (BUSINESS ASSOCIATES for SALES and Distribution)

Business Associate

Definition

Business Associate (BA) is required for selling and distribution of FASTags through various channels and is expected to develop following Point of Sale (PoS) for effective selling of

FASTags.

1. Retail Channel –This BA can sell FASTag after getting the integration done with Bank

system, which allows the channel partner to sell FASTag by generating leads in the field.

2. Car Dealers & Service Station – The BA is required to have tie up with dealers and

service stations who sell FASTag to expand the reach.

3. Corporate Sales Team – The BA is required to have employees / sales agents across all

states in India, who can meet transporters, fleet owners, Banks‟s vehicle loan customers,

co-operative Banks, State road transport companies to generate leads for selling FASTag.

4. Toll Plaza – The BA is required to haveSales executives to be deployed at toll plaza for

selling FASTag.

5. Strategic Alliance – The BA is required to have alliance with Car selling portal companies,

Car rental companies, insurance and other alliance to get digital leads.

Scope of Work

1. Storage of Tags:

1.1. Business Associates shall, at all times, be adequately equipped with space, connectivity

and other administrative facilities, shall have the necessary infrastructure facilities, and any

other facility that the Bank may require, from time to time, for the purpose of storage of

the Tags provided by Bank.

1.2. Business Associates shall be solely responsible for the preservation and maintenance of the

Tags prior to issue of the same to the Customers and shall be liable in case of any loss,

damage or defect suffered by the Tags during such period.

2. Issuance of Tags to prospective customers:

2.1. On any prospective customer approaching to avail of a Tag, Business Associates shall

intimate such person regarding the relevant Tag Issuance Fee and shall collect Tag

Issuance Fee, the Application Form and the KYC Documents from such person. Business

Associates shall on collection of the documents be bound to verify and ensure that

adequate and sufficient KYC Documents as per the instructions of the Bank have been

provided by the applicant.


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2.2. After collection of the Tag Issuance Fee and the requisite documents, Business Associates

shall ensure that the vehicle of the prospective customer is not an Exempted Vehicle. Once

it is determined that the prospective customer‟s vehicle is not an Exempted Vehicle,

Business Associates shall issue a Tag to such customer which corresponds to the category/ class of the prospective customer‟s vehicle and shall affix the same on the windshield of

the prospective customer‟s vehicle. Business Associates shall ensure that:

2.2.1. the placement of the Tag on the windshield shall be in accordance with the

instructions provided by the Sales Agency, from time to time;

2.2.2. Only 1 (One) Tag is affixed on the windshield of the vehicle of the prospective

customer at any point of time; and

2.2.3. In case any vehicle already has a radio frequency identification tag (FASTAG)

affixed on its windshield, it shall remove such tag prior to affixing the Tag.

2.3. Business Associates shall, within the timelines prescribed in the Service Levels, transmit

the scanned copies of the Application Form and the KYC Documents received from each

prospective customer along with the confirmation of payment of the Tag Issuance Fee and

details of the prospective customer‟s vehicle to the Bank / Bank‟s issuing Vendor through SFT protocol or such other means intimated by the Bank. Either party has agreed upon

couriering the documents to Bank /Bank‟s issuing Vendor Central/Regional office on the

actual cost borne by the Business Associates only.

2.4. Business Associates shall submit the original copies of the Application Form and the KYC

Documents received from each prospective customer on behalf of the Bank to Bank or

retain with itself as per the instructions issued from time to time.In case of retention, it

shall be furnished to the Bank, as and when required whether for inspection and

verification or for storage at the Bank‟s end.

2.5. Business Associates further agrees and acknowledges to provide facility of loading/ re-

loading of the prepaid account linked to the Tag issued to Customers at such toll plazas as

may be stipulated by Bank, from time to time, and in this regard they shall do all such acts

and deeds that the Bank may require in this regard including, without limitation, ensuring

that Customer Service Points (CSP)are set up at such toll plazas.

2.6. Business Associates shall ensure that the Tag Issuance Fee collected by it (whether in the

form of cash or by means of an electronic payment) on any day, shall be promptly credited

to the Bank account as decided by the Bank by the end of such day. Business Associates

agrees and acknowledges that any breach of this sub-paragraph 2.6 shall require them to

make payment of interest on the funds not credited within the timeline aforesaid at the rate

of 18% (Eighteen Percent) or such other rate as may be stipulated by the Bank, from time

to time.

3. Activation of the Tags issued by Business Associates to prospective customers:

3.1. On receipt of the details set out in paragraph 2.3 above by the Bank, the Bank shall be

entitled, at its sole discretion, to determine whether the account will remain active post


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KYC verification. It is clarified that nothing in this Agreement (including, without

limitation, the process of collection of the Tag Issuance Fee, the Application Form and the

KYC Documents by Channel Partner) will place any obligation on the Bank to activate a

Tag issued by Business Associates to any person.

3.2. Bank shall be entitled to terminate or suspend the loading or re-loading of any Tag or

cancel any Tag and on such requirement Business Associates shall ensure that no loading/

re-loading is carried out in respect of such Tag.

4. Loading/ Re-loading of the prepaid account linked to the Tags:

4.1. Business Associates shall facilitate load/ re-load transactions at the CSPs with respect to

the prepaid account linked to the Tag issued to any Customer, in accordance with the

directions provided by the Bank / Bank‟s issuing Vendor, from time to time.

4.2. In case the Customer desires to load/ re-load the prepaid account linked to the Tag issued

to him by means of cash, Business Associate shall collect such monies from the Customer

and complete the load/ re-load transaction within the timeline prescribed in the Service

Levels and issue a receipt on behalf of the Bank / Bank‟s issuing Vendor to the Customer

for the amounts collected.

4.3. In case the Customer desires to load/ re-load the prepaid account linked to the Tag issued

to him by means of a debit card or a credit card or by means of internet, Business

Associate shall process the load/ re-load transaction within the respective timelines prescribed in the Service Levels and shall forthwith provide an electronic confirmation/

receipt on behalf of the Bank / Bank‟s issuing Vendor Agency to the Customer.

4.4. Business Associate shall ensure that the amounts collected by it with respect to any load/ re-load transaction (whether in the form of cash or by means of an electronic payment) on

any day, shall be promptly credited to the Bank by the end of such day, in to such account

of the Bank account as the Bank may require, from time to time. Business Associates

agrees and acknowledges that any breach of this sub-paragraph 4.4 shall require them to

make payment of interest on the funds not credited within the timeline aforesaid at the rate

of 18% (Eighteen Percent) or such other rate as may be stipulated by the Bank, from time

to time.

5. Reporting:

5.1. Business Associate shall maintain a detailed log of all Tag Issuance Fee collected, all Tags

issued and the loading/ re-loading of the Tags pursuant to Paragraph 4, and shall provide

such reports in respect of the Services at such frequency as the Bank / Bank‟s issuing

Vendor may direct from time to time. The same shall be transmitted to the Bank / Bank‟s

issuing Vendor through SFT protocol or such other means intimated by the Sales Agency,

from time to time.

6. Miscellaneous:

6.1. After considering the feasibility in terms of cost Business Associates shall set up special

camps for the purpose of enrolment and registration of corporate/ commercial vehicles, in


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such manner, at such locations and in accordance with such instructions as may be

stipulated by the Bank from time to time

6.2. Business Associate shall, at its sole cost, connect the Bank‟s / Bank‟s issuing Vendor‟s

Systems with the systems of theirs.

6.3. Bulk Issuance of Unregistered Tags : Request for Bulk issuance of unregistered tags for

further sale of tags to corporates, fleet owners, car dealers etc. shall be entertained only on

providing adequate security in the form of Deposit / BG / LC, as decided by the bank from

time to time.

7. Modification to the Services:

7.1. Business Associate shall do all such acts, deeds, things that the Bank may require,

including modifications in respect of the Services, from time to time, to ensure compliance

with the rules, directions or guidelines issued by the Authority, the National Payments

Corporation of India or any Governmental Authority, from time to time, in relation to the

electronic toll collection facility.




Name

Designation

ANNEXURE- 11 (i)


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Technical Evaluation Matrix- Solution for Issuer Bank


IDBI Bank, CMS & GBG Dept，

IDBI Towers, 11th Floor, WTC Complex,

Cuffe Parade Mumbai 400005



BUSINESS ASSOCIATES for SALES& DISTRIBUTION on OPEX model"

Ref: Your RFP on captioned work dated 01.01.2020

Detailed technical evaluation will include scrutiny of company profile, technical and functional

information of proposed software/service solution, and system demonstration of proposed solution.

1. The Bidder may highlight the noteworthy/superior features of their solution, in a separate sheet.

2. The Bidder will demonstrate/substantiate all or a few of the claims made in the Technical Bid

to the satisfaction of the Bank, the capability of the solution to support all the required

functionalities at their cost in their lab/office/in any other organization where solution is in use.

3. The Bidder should use their own tools/utilities/simulators to demonstrate the features laid in the

RFP/evaluation criteria.

The various parameters for technical evaluation and their weightage are given in the table below:

SI

No.

Particulars Maximum

Marks

Scoring Mechanism

A. Technical Presentation of the

proposed solution.

350 Demonstration/presentation

of available software on the

functional requirements

Total Technical Marks (T) 350

At the sole discretion and determination of the Bank, Bank may add any other relevant criteria for

evaluating the proposals received in response to this RFP.

The presentation &Demo

Each Bidder has to give a Presentation / Demo of the product to the Bank‟s Committee of Officials

of the Bank. The agenda for the presentation shall be provided to the bidders prior to the

presentation. The bidders are expected to submit the soft copy of the presentation to the bank prior

to the presentation.

This evaluation will be carried out on a total score of 350 based on the evaluation parameters

defined in this section.

Technical Functional Specifications for Compliance by the Bidders for NETC Solutionfor

IssuerBank on Opex Model:


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Scope and Technical Scoring Matrix for Issuer

S.

No. Broad Features required in Software Score

Total

Score

A. Business Requirements 150

Procurement of Tags 20

(a)

(i) Supply the FASTags as per the technical specifications

prescribed/ approved by NPCI / IHMCL / NHAI.

10.0

(ii)Personalization of FASTags as per Bank‟s branding guidelines

and writing data provided by Bank.

10.0

Delivery of FASTags 30

(b) (i) Delivery of FASTags directly to end customer on Single

Issuance Basis at PAN India Locations

15.0

(ii) Delivery of FASTags directly to IDBI Branches / Distribution &

Sales Agents on Bulk Issuance Basis at PAN India Locations

15.0

(c) Integration of Issuer Solution with Bank's Channels

NETC Issuing solution should integrate with various channels of the

Bank such as CBS，Business Correspondents (BCs)，Internet

Banking, UPI , Mobile Banking, ATMs, Cash Recyclers, KIOSKs

and other channels as required in future 10.0 10

(d) Functional Requirements of Issuer System 36

Key Capabilities required to be fulfilled by the selected bidder's

application software for Issuance part on behalf of bank and support

to be provided during the contract period/ATS/AMC is as under

1 The selected bidder must provide the solution for the registration of

RFID FASTags with Centralized NETC System operated by NPCI. 1.0

2

The solution should be capable so that, the issuance of the FASTags

is made ubiquitous - anywhere, anytime, with image capturing of

the vehicles through the mobile devices. 1.0

3

The solution should be capable of capturing the details of

Distribution of RFID FASTags to the proposed commercial, private

vehicle users, verification of requisite documents i.e.，KYC of the

customer, vehicle details etc. 1.0

4

The Solution should provide facilities for recharge/ topping up of

FASTag accounts of the vehicle User at customer touch points.

Creating and providing an efficient issuing/top up infrastructure for

FASTags viz. UPI, Cash, bank Account, Credit card, debit card,

internet banking, and mobile banking of the Bank. 1.0

5

The solution should maintain and satisfying all the compliances of

the vehicle and its owner details, register the user and submit all the

data on the central NETC portal operated by NPCI and issuer

framework solution hosted by the bank. 1.0

6

Create and provide a system to back all the information i.e. vehicle

details including its category as per Toll Gazette of Government, of

India, Customer details, etc. 1.0

7 All FASTags shall be stored along with vehicle class in the

centralized business rule engine for computation. 1.0


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8

Updating the customer pass and toll exemption details in the

customer profile and central NETC portal as per the respective toll

plaza guidelines. 1.0

9

Blacklist, grey-list and hotlist Management in case the money in the

FASTag account goes below the minimum prescribed level.

FASTag account to be recharged automatically by debiting linked

Bank account (Optional or as decided by Bank), once money in the

FASTag account falls below minimum prescribed level. 1.0

10 The solution should provide automated reconciliation solution for

day to day reconciliation activities. 1.0

11 Mobile and Web portal for managing the following:

a. To manage issuance of FASTags from locations /designated

bank branches or by customer.

1.0

b. To develop a seat service portal for management of account

details for bulk customer uploads.

1.0

c. To develop issuance client for bank branches integrating to e-

portal & through middle man validating an existing Bank customer.

This is done to avoid KYC process of customer again.

1.0

d. To develop/integrating KYC of new customers which are not

bank customers, with the existing e-KYC services of the Bank.

1.0

e. To reconcile the account on daily basis-twice a day. 1.0

f. Should provide an approval module to ensure all valid

transactions before pasting in the bank server.

1.0

g. To host issuer framework/solution in the bidder „s premises. 1.0

h. Bank may decide to host e-Portal in its own premises or

outsource to the successful vendor； which will be discussed &

addressed separately after award of contract.

1.0

12

The solution should have host issuer framework in secured

infrastructure as per the standard set by the NPCI & other regulatory

bodies in time to time.

1.0

13 The solution should host the middleman to act as interface between

bank's core banking & issuer framework.

1.0

14 The Solution should register the FASTag holder onto the NETC

Mapper.

1.0

15 The Solution should process online transactions request received

from NETC System.

1.0

16

The solution should generate the reconciliation for the acquirer for

payment transactions as per the prescribed process of NPCI/NETC

System.

1.0

17

The solution should securely transmit to any other parties through

the necessary cryptographic keys needed for the correct operation of

the system.

1.0

18 The solution should assist the disputes raised by FASTag holder. 1.0

19 The Solution should perform fraud monitoring by verification of the

transaction data.

1.0

20 The solution should be capable to provide support to FASTag

Holders.

1.0

21 The solution should do daily reporting on issuance, transfer and 1.0


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topping-up etc.

22

The selected Bidder shall provide New patches; Version

releases/up-gradations will be released at periodical intervals. New

Version will be provided in case of existing Software is declared as

End of Support / End of Sale / not able to comply the regulatory

guidelines, Bug fixing, etc during the contract period at no extra

cost.

1.0

23 Closure of all VAPT / IS AUDIT observation within time frame

stipulated by Bank without any additional cost to the Bank.

2.0

24 As and when required on site support to be provided by the bidder. 3.0

25

The solution and software should fully comply with all the existing

or future time t.o time guidelines, requirements notified by

NPCS/NETC System during the contract, period.

1.0

26 The Vendor should co-operate with Bank for all the required

migration in case Bank decides to move to own Infrastructure.

1.0

(e) Authorization Host for FASTag Transactions 8

1

a. As this RFP is for OPEX model, the selected vendor is required

to provide complete host environment and infrastructure. 24x7

Support for hosting, IT & System operations are included.

1.0

b. The infrastructure should be scalable so that as per requirement

transaction volumes can be handled.

1.0

c. Provisioning of requisite hardware, setup and installation 1.0

d. Provisioning of requisite software licenses, Business application

license and other required monitoring software, tools for IT setup at

the site for day to day operations.

1.0

e. Installation and configuration of operating systems, storage

solution and replication mechanism for all in-scope business

application systems.

1.0

f. Assisting in installation and configuration of in-scope databases

and business applications

1.0

g. Installation and configuration of any other specialized

applications/software solution/ hardware solution required for the

setup.

1.0

h. Facility of Disaster Recovery site should be available. 1.0

(f) System Operations including Violation and Dispute

Management

6

1

a. Clearing & settlement of NETC transactions for NETC program 0.5

b. Dispute Resolution. 0.5

c. To facilitate Web & file based dispute processing 0.5

d. Raising a dispute 0.5

e. Accepting or rejecting dispute 0.5

f. Tracking/follow-ups of disputes raised/received with concerned. 0.5

g. Settlement of disputed transactions 0.5

h. Escalations for disputed transactions. 0.5

i. MIS reports. 0.5

j. Timelines to Raise/Settlement of dispute will be as per

guidelines for NPCI & with mutual consideration

0.5


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k. Disputes can be raised for Chargeback cases (From Issuer end). 0.5

l. For Credit/Debit adjustment (From Acquirer end) 0.5

(g) Customer Services and Helpdesk 2

a. Helpdesk for Bank Admin Users 1.0

b. Training Material, FAQs, User Manual and other Reading

Material for Bank's Call Centre Agents

0.5

c. Initial and time to time training to Bank's Agents as per

frequency set by the bank

0.5

(h)

Maintaining Exception List

The selected bidder should update various exception lists on NETC

Mapper of NPCI. The exception list will consist of:-

3

1

Blacklist: A blacklist is a list of FASTagID which will not be

accepted at toll plaza. The government authorities can request the

selected bidder to add/remove the FASTagID in the blacklist. 1.0

2

Low Balance List/Grey list: If the balance in the customer „s

account linked to the FASTagcomes below a threshold limit, that

FASTagID will be added to this list and the notification is sent to

the customer for low balance. This list will be provided by the

selected bidder. 1.0

3

Exempted Vehicle Class List: Unless otherwise stipulated, no toll

fare will be charged for the vehicles that come under this category

as defined by the respective authorities from time to time. 1.0

(i) Customer Touch Points 25

1

To sell FASTags, Bank needs to create customer touch points

through which these FASTags can be sold. The bank may appoint a

Direct Selling Agent (DSA), Direct Sales Team (DST), Sales and

Distribution Agents (SDA), Sub Member Banks, Banking

Correspondent. (BC) or may use existing Branch network to sell

these FASTags. In either of these cases, the entity needs to be on-

boarded through the mobile or the web Portal. 10.0

2

It should have a four or more level architecture with user

maintenance and customized view for Bank Admin User, DSA

User, Sub Agent User, End User and any others including Sub

Member Banks etc. 15.0

(j) Dispute Management

Dispute Management ft. Chargeback mechanism will be as per rules

which have been laid out in NPCI Procedural Guidelines for NETC.

Settlement, of disputed transactions is to be carried out without

undue delay and timely manner. The vendor should provide

necessary reports of transactions in up loadable format as required

by the bank, for automatic reconciliation. 10.0 10

B. USER INTERFACE 100

(a) Issuance

1. Retail

2. Corporate

3. DSA

4. Sub Agent / Sub Member Bank

3. Recharge


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4. Account operations

5. Service Request Management.

Retail User Issuance:-A new customer on boarding shall be done

by using Issuance functionality. On boarding of a customer is a

multi-step activity. Selected bidder's application provides an easy to

use solution for on boarding process though mobile and web portals.

Application will require user, vehicle, and bank account details as

well as supporting documents for on boarding. 1.0 1

Corporate User Issuance:-

Fleet Management:: System should have an efficient and easy to use

fleet management module as should have the following as part of

the solution offering.

Fleet On boarding: Fleet On boarding is multi-step operation and

the system has tabular view for ease of access to the user. The

following details are captured while on boarding of fleet customer:

i. Group Master

ii. Company Master

iii. Division Master (Optional)

iv. Document

v. Wallet Verification 5.0 5

Wallet of corporate: Fleet to be automatically created when above

steps are successfully completed.

Authorization: Authorization/rejection of uploaded data can be done

by using this functionality.

Assignment: When the uploaded details are authorized, same can be

assigned to Branch for Issuance and activation of FASTag.

DSA :-

i. Create Sub Agent

ii. Manage Inventory

iii. Issue Inventory to Sub Agent

iv. Geographical Dashboard View / MIS

v. Agent wise Dashboard View / MIS

vi. Real time Inventory Status

vii. Real Time Tag issuance Status

viii. Real Time Tag activation Status.

ix. Campaign Targets allocation

x. Broadcasting messages related to Sales Campaign 5.0 5

Sub Agent / Sub Member Bank :- i. Issuance of Tags

ii. Inventory Management

iii. Real time Inventory Status

iv. Real time Tag issuance Status

v. Real Time Tag activation Status 3.0 3

Key elements in solution: 9

a. Top ups and recharges of FASTags through different channels 1.0

b. Customization of mobile and web portals as per the bank‟s

requirement 1.0

c. Discount mechanism at local and product level 1.0


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d. Customer account management 1.0

e. inventory tracking 1.0

f. Date, time, toll plaza wise, customer wise, history view of

previous FASTag issuances 1.0

g. Exception list Management 1.0

h. Integration with existing Bank *s products - CBS/Debit

Card/M-banking/E-Banking/E-wallet/Account - NETC system /

UPI. 1.0

i. Bidder to provide alt the reports accessible, including

customized reports as and when demanded by Bank in Soft copy

without extra charges to the Bank. 1.0

The solution should have Road User Portal a. Automated User account registration

b. Authorization using OTP or manual authorization

c. Notifications to road user at each event

d. Support Payment gateway for Top-Up 2.0 2

Operations support at Road User Interface i. Account Registration

ii. View Passage History

iii. View Payment History

iv. View Account Details

v. Top-up Notifications

vi. Service Request Management 2.0 2

(b) Dashboards

Following is the list of dashboards to be provided by the service

provider: 3

1

a. Customer Touch Point Activity: Activities performed by branch

User like Issuance, Recharge, Closure and other related activities. 1.0

b. Payment History: Payment history shows old transaction details

and enables to reprint the receipt on demand. 1.0

c. And other such dashboards as decided by the Bank. 1.0

(c)

Passage History

Toll Transaction details of the account/Wallet are shown on this

page. Following transaction related information should be

shown in passage History

1

a. Transaction Date Time

b. Transaction Upload Date Time

c. Reconciliation Status

d. Amount

e. Vehicle Details

f. Toll Plaza and Project Details

g. Transaction Status - Discrepancy or Normal Transaction

h. Failed transactions history

(d) Rejection History:

1

Status of alt rejected transactions should be shown as part of the

violation history form. Application should be capable in retrieving

present and historical details of the transactions. 2.0 2

(e) Chargeback are used for Dispute Management.


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1

The user can raise a query regarding inappropriate balance

deduction for transactions. So, the transaction gets re-audited and

appropriate balance resulting after re-audit is either credited or

debited to the user wallet. This will flow into with the bank's

existing dispute management module. 5.0 5

(f) Payment History 63

1

a. Configurable (Parameterized) discount management system

ii. Product can be configured in 2 modes

-Product Base Discounts

-Local Discounts 3.0

iii. Supports automatic calculation of discount, as per

configuration 1.0

iv. Discount application and expiry can be configured for product

and Local based types. 1.0

v. Any other discount prescribed by the Bank from time to time. 1.0

2

A-Local Discount:

1) Supports creation of configurable (parameterized) Discount

Rules. 1.0

2) Can be applied to specific concessionaire or group of

concessionaires 1.0

3) Should be supporting the following types of Discounts

configuration. 1.0

4) Amount Based Discount 1.0

5) Percentage Based Discount 1.0

6) Time Based discounts 1.0

3

Corporate Issuance

1) Bulk Issuance Mode should be supported. 1.0

2) The Issuance template may be configured to the format

supported by corporate customer. 1.0

3) History of each step and details. 1.0

4) Customizable Assignment for Actual FASTag Issuance- 1.0

4

Tag Operations

Following FASTag operations shall be performed using this

functionality:

i. Issuance 1.0

ii. FASTag Activation 1.0

iii. FASTag Duplication / validation 1.0

iv. FASTag creation & personalization 1.0

i. Integration with FASTag printing vendor 1.0

ii. FASTag categorization & limit management. 1.0

iii. Re-Issuance 1.0

iv. FasTag/Wallet Closure 1.0

v. Suspension 1.0

vi. Partial Suspension 1.0

vii. Permanent Suspension 1.0

viii. Re-activation 1.0

5 Account Management


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i. Configurable Account Structure 1.0

ii. Support multiple accounts creation for one customer 1.0

iii. Support multiple vehicles in single accounts 1.0

iv. Top-Up and blacklisting is applicable to account. 1.0

v. Retail and Corporate Accounts can have different products

configuration 1.0

vi. Support Service Request operations for each account 1.0

vii. Different types of Local Passes can be issued to vehicles

under same account. 1.0

viii. Reprint of receipts of all operations on customer demand. 1.0

6

Notifications

i. Notification system should be easy to configure 1.0

ii. Supports notifications for all major events 1.0

iii. Notification can be configured in following types

a. SMS

b. E-Mail

c. SMS and E-Mail 1.0

7

Top up and payments Supported Payment Modes required

i. Cash 1.0

ii. NEFT, RTGS 1.0

iii. SMS based Payments 1.0

iv. IMPS, UPI 1.0

v. Internet Banking, Mobile Banking 1.0

vi. Credit Card, Debit Card 1.0

vii. Payment Gateway 1.0

ii. Wallet - Wallet 1.0

iii. Wallet - Bank Account 1.0

iv. Bank Account - Wallet 1.0

v. Any other mode as decided by the Bank/NPCI time to time. 1.0

vi. Top up payment is supported in various payment modes. 1.0

vii. Support for integration with any 3rd party payment system. 1.0

viii. Supports integration with any accounting system 1.0

8

MIS Report Generation requirement

1. MIS should support extensive and detailed reporting. 1.0

2. Any Reports as when required by RBIO/ NPCI/ Ministry of

Finance/ any Regulator/ etc needs to be provided with no additional

cost to the Bank. 1.0

3. All types of reports should be configured and generated easily,

as per the needs of the Bank. 1.0

4. Supports BI Charts for ease of understanding. 1.0

The reports may be categorized in following types:

a. Operational Reports 1.0

b. Traffic Reports 1.0

c. Statistical Reports 1.0

d. History Reports 1.0

e. BI Charts 1.0


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f. any other report, required by the Bank 1.0

C: Technical Specifications 40

Performance and Scalability Requirements

1

i. Application should be highly scalable and capable of handling

very high volume plazas transactions. 5.0

ii. Solution should be capable to handle 150 transactions per second

(TPS) initially, and need to be scalable as per the requirements of

the Bank. 5.0

iii. Proven design/architecture that should be based on high volume

transaction processing and 24x7 availability with 99.99% precision 10.0

Hosting

2

The whole solution should be hosted with proper high availability

and 100% DR replica.

1. The Successful bidder should get his Application Architecture,

Hardware Sizing, Storage details, Estimation methodology, high

Availability methodology approved by Bank prior to

implementation. 5.0

2. Wherever required, Bidder will manage well-sized

connectivity with Bank / NPCI /Tag Manufacturer or any other

required party at his own cost. 5.0

3. Bidder will provide the UAT setup to Bank, if needed.

5.0

4. The DR setup will be the same as the DC set without any

reduction in sizing or deviation. 5.0

D :Regulatory/Compliance Requirements 50

Service provider needs to adhere to the compliance requirement and

maintain the integrity of NETC payment system. The compliances,

not limited to following, are brand compliance, certification

compliance, Toll Plaza System management, third party

compliance, vendor compliance etc. Service provider also needs to

adhere with compliance guidelines issued by NPCI from time to

time.

1

1. Service Provider will be responsible for ensuring compliance

with any privacy related regulations of the government which

includes sharing of ETC transactions information with any third

party. 10.0

2. The Service Provider shall honour all the NETC transactions

which are received from ETC 10.0

System within:

a. Fifteen minutes for online transaction processing

b. Eight hours for debit adjustments raised by acquirer 20.0

3. The Service Provider should send the transaction alert (SMS and

E-Mail) to the FASTag holder post transaction processing. It should

contain details of; Toll Plaza, Toll Fare Amount and Date and Time,

Balance left in the FASTag etc. 10.0


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E. Additional Marks (If Bidder is providing both

Issuer and Acquirer Solution): 10

If the Bidder has both Issuer and Acquirer Solution and is bidding for both

the solutions, it shall be eligible for additional marks in Technical

Competency. 10.0

1 TOTAL 350

The Bidders scoring a minimum of Total - 245 marks i.e. 70% based on the detailed evaluation in

Technical Proposal Evaluation would be qualified and short listed for the next. Phase

i.e.Commercial Bid.

Bidder has to provide the demonstration for the above technical features and provide credible/

supporting documents to this effect. The technical evaluation will be done by the committee of

officers of the bank and marks will be awarded at sole discretion of the evaluating officials based

on the Demonstration / documents submitted.


Name & Designation :


of 156

ANNEXURE- 11 (ii)

Technical Evaluation Matrix- Solution for Acquirer Bank


















SI

No.

Particulars Maximum

Marks

Scoring Mechanism


proposed solution.














Technical Functional Specifications for Compliance by the Bidders for NETC Solution for


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Acquirer Bank on Opex Model:

Technical Scope for Acquirer Solution

A. Business Requirements Score

Total

Score

1.1. Business Functionalities: 70

1.1.1. The selected vendor is required to integrate their systems with toll plaza operators for the purpose of acquiring transactions happening on the NETC lanes.

They would also integrate their system with NPCI‟s NETC system [NETC Switch

and NETC Mapper] to facilitate the toll fare calculation as well as transaction processing.

2.5 2.5

1.1.2. This solution should cover the following components of the entire

transaction life cycle for NETC transactions initiated at the Toll Plaza Server and

should send to the Acquiring Host, which then gets processed through the NETC System. 2.5 2.5

1.1.3. The selected vendor should undertake the following roles and responsibilities. 11

1.1.3.1. To integrate with Toll Plaza System and NETC System. 1

1.1.3.2. To coordinate with toll plaza operators and to deploy the acquiring host,

that includes installation and management of NPCI and/or issuer bank public keys, adequately protected for integrity. The proposed vendor will provide necessary

infrastructure / processes which are required for successful implementation. The

host should support both online and offline means of communication with toll plaza operators (preferably online).

1

1.1.3.3. The vendor should have system having feasibility to support primary and

secondary systems to ensure connectivity with multiple endpoints. 1

1.1.3.4. Should be capable of processing payment transactions to make payment to

toll plaza operators for the processed transactions as per NPCI guidelines. 1

1.1.3.5. Should be capable to transmit the completed transaction records to the

issuer in order to obtain the settlement with in TAT. 1

1.1.3.6. Should be capable to send all the transactions which are executed at the lane controller to NETC system i.e. successful, fail, decline NETC 1

1.1.3.7. Should be capable to keep the image files provided by the toll plaza operators [i.e. AVC profile, Vehicle Image NETC] for a MINIMUM period of one

year. 1

1.1.3.8. Should manage the business rules relating to toll fare calculation and share

the of exception list, Local exemption list (discount file list) with toll plazas. 1

1.1.3.9. Should share vehicle class discrepancy (i.e. mismatch between AVC and

mapper vehicle class) and exempted vehicle transaction details with toll plaza. 1

1.1.3.10. The vendor needs to assist the disputes raised by Issuers or toll plaza

operators. The vendor is responsible for the resolution of disputes as per the

applicable TAT. 1

1.1.3.11. Should provide support helpdesk to Toll plaza operator by means of toll

free numbers. 1


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1.2. Integration with Toll Plaza System

1.2.1. The toll plaza server will process the transactions in the specified format and send it to the acquiring host system for toll fare calculation and transaction

processing. The communication between toll plaza server and the acquirer host can

be either online or offline (preferably online) depending on the network connectivity

available at the toll plaza. The processing mostly covering interoperability needs to be carried out depending on availability of connectivity. The specifications and

processes defined by NPCI / NHAI / MoRTH / IHMCL / any other state authority

and other statutory authority should be adhered to. 5 5

1.3. Integration with NETC System 7.5

1.3.1. The selected vendor will integrate their host system with the NETC system

(NETC Switch and NETC Mapper) hosted by NPCI. The vendor has to ensure the

transaction data is in the specified format as defined by the NETC System interface specifications. 2.5

1.3.2. The acquiring host system should contain the business rules for toll fare

calculation. On receiving the transaction information from the toll plaza server the

acquirer host will check the tag status from the NETC Mapper, calculate the toll fare based on vehicle class received from NETC mapper and present the transaction

messages to NETC switch for further processing. 2.5

1.3.3The specifications and processes defined by NPCI / NHAI / MoRTH /IHMCL any other state authority and other statutory authority should be adhered to.

2.5

1.4. Online Transaction Processing

1.4.1. The System should support both online and offline means of communication with toll plaza operator for Transaction Processing. It should send all transactions

which are executed at the lane controller to NETC system i.e. successful, fail,

decline etc. Keep the image files provided by the toll plaza operators [i.e. AVC

profile, Vehicle Image etc.] for a period of one year. 2.5 2.5

1.4.2. The vendor should manage the business rules relating to toll fare calculation -

Check tag status from Mapper. Acquirer host fetches vehicle class, vehicle

registration number, tag status & issuer bank ID. The acquiring host system has to be configured with the applicable toll fare calculation business rules for the acquired

toll plaza. The business rules might consists of:- 2

1.4.2.1. Standard fare rules – This includes the rules for calculating toll fare as per

the standard fare defined for the vehicle class. 1

1.4.2.2. Exemption rules – This includes different types of concessions which will

be regulated by one or more exemptions applicable for the toll plaza like- Local resident exemption, applicable discounts or concessions on purchase of monthly

pass,. Distance based toll fare discount or concessions etc. 1

1.4.3. The standard and exemption rules are defined by the toll plaza operator (as

per the norms stated by concerned authorities). The acquiring host should support

all such business rules defined by the toll plaza operator. 2.5 2.5

1.4.4. Transaction Settlement – The vendor should undertake end-to-end transactions and settlements within defined TAT. The necessary files viz. TTUM,

settlement etc should be submitted as per TAT to enable Bank to settle the accepted

toll fare to toll plaza operator for processed transactions. 2.5 2.5


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1.4.5. Violation Management - Acquiring System should have provision to process the violations (due to Vehicle Class Mismatch) raised by the Toll Plaza. System

should have a mechanism to audit the supporting Images of Violations and raise a

Credit or Debit Adjustment based on the auditors class. 2.5 2.5

1.4.6. Exception list - Acquiring host should be able to receive the exception list, exemption list from NETC through both offline and online channels. The acquiring

host system has to synchronize the exception list with the toll plaza server. The

acquirer can get the exception list using one of the following methods or as defined by NPCI and any statutory authorities.

3

1.4.6.1. The acquiring system should periodically fetch the latest exception list

from the NETC System and send the same to toll plaza server every 10 minutes. The

Toll plaza server will update this exception list to lane controllers within 10 minutes of its receipt. 1.5

1.4.6.2. The acquiring system should also have an option to download the exception list from the SFTP server. 1.5

1.4.7. Exception list 6

1.4.7.1. Blacklist: A blacklist is a list of tag ID which will not be accepted at toll

plaza. The government authorities can request Service Provider or acquirer toll/remove the tag ID in the blacklist. 2

1.4.7.2. Low Balance List/Grey list: If the balance in the customer‟ s account linked to the tag comes below a threshold limit, that Tag ID will be added to this list

and the notification is sent to the customer for low balance. This list will be

provided by the Service Provider. 2

1.4.7.3. Exempted Vehicle Class List: Unless otherwise stipulated, no toll fare will recharged for the vehicles that come under this category as defined by the respective

authorities from time to time. Few examples can be, as VVIP convoy, Ambulance,

Fire brigade, Police Vehicle 2

1.4.8. Transaction Reconciliation – Acquiring host should perform transaction reconciliation on daily basis with Toll Plaza operator data and send the report.

Acquiring host should also perform the reconciliation with NETC system data and

identify the discrepancy transactions. Acquiring host should settle all the transactions which are accepted by NETC system.

2 2

1.4.9. Dispute Handling – Acquiring host should provide dispute resolution tool

with Toll plaza operator. System should able to access NETC EGCS offline system

to raise and track any disputes raised by Issuer bank as per the dispute life cycle. System should synchronize dispute status which is received from NETC EGCS

system. 2 2

1.4.10. The vendor system should carry out the transactions as detailed in NPCI

document. The clearing and settlement process along with the transaction life cycle will be as per NPCI documents released from time to time. 2 2

1.5. Helpdesk for Toll plaza operator

1.5.1. The vendor should provide helpdesk or toll free services to toll plaza operator for resolving any issues pertaining to NETC Transaction. The vendor and the toll

plaza operator should mutually agree upon a process to handle the service request. It

is the responsibility of the vendor to ensure all the transactional conflicts are resolved for the toll plaza operator as per TAT.

3 3


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1.6. Pass management : 2

1.6.1. Pass management shall be managed by the Acquiring system as per the

process defined by NETC System Guidelines. The vendor has to provide a front end

module which will be used at Toll Plaza for Pass Issuance. The amount for the Pass may be collected using Cash or any other Payment mode mandated by the Bank.

1

1.6.2. The Front end module should also have the capability of to check for

Exceptions if any and also if it is a Valid Tag for Pass Issuance. 1

1.7. Web portal interface

1.7.1. The vendor should provide web-based interface for concessionaires (Toll

Plaza operators) / Bank to perform the following operations. 4.5

1.7.1.1. Check Transactions/files status, 0.5

1.7.1.2. Reconciliation information 0.5

1.7.1.3. Settlement details 0.5

1.7.1.4. Issue Passes 0.5

1.7.1.5. Blacklist a tag 0.5

1.7.1.6. View Tariffs/Vehicle Class/Lanes information 0.5

1.7.1.7. Check vehicle status from NETC mapper 0.5

1.7.1.8. Generate NETC-related MIS reports (Revenue reports, Traffic reports,

lists of blacklisted vehicles etc) concerning their toll plaza. 0.5

1.7.1.9. Enter and authorize toll tariff tables applicable to their plaza. 0.5

1.8. Hosting

1.8.1. The whole solution should be hosted with proper high availability and 100%

DR replica. 5 5

B. Technical Requirements 10

1. The technical requirement for Acquiring system for NETC will be governed by

the Technical specifications and processes as defined by NPCI / NHAI / MoRTH / IHMCL or any other statutory authorities. 2.5

2 As per specifications defined by NPCI, the vendor should submit detail diagram, data flow information, security maintenance etc for Bank‟s use. End to End

management of the solution should be covered by the vendor. 2.5

3. The vendor should submit declaration that the NETC acquiring system proposed

is fully compliant with NPCI / NHAI / MoRTH / IMHCL/any other State Authority

specifications. 2.5

4. The vendor is required to go through NPCI / NHAI / MoRTH / IMHCL / Any other State Authority documents on NETC acquiring and should comply to all

technical and functional requirements. 2.5

C. Help Desk Requirements 10


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A 24x7, 365 days per year, robust online customer / Toll operator support facility

for all sorts of acquiring related queries. The expected time of resolution should be

average 5 minutes (or as desired by the Bank time to time) per call for all kinds of acquiring related problems. Escalation process should be in place for unresolved

issues, Bidder support staff should be well trained to effectively handle queries

raised by the customer / employees etc. Bidder should have ability to generate MIS reports periodically for example: Volume of calls / per day, resolution % per day

etc. Help desk should support all issuing and Acquirer queries. 10

D. MIS Report Generation requirement 10

1. MIS should support extensive and detailed reporting 1

2. All types of reports (to be defined with selected vendor) should be generated

easily 1

3. Supports Business Intelligence (BI) Charts for ease of understanding. 2.5

4. The reports may be categorised in following types:

4.1. Operational Reports 3

4.2. Traffic Reports 0.5

4.3. Statistical Reports 0.5

4.4. History Reports 0.5

4.5. Business Intelligence Charts 0.5

4.6. any other report required by the Bank 0.5

E. Performance and Scalability Requirements 10

1. Highly scalable application, should be capable of handling very high-volume plazas transactions. 5

2 The bidder is required to obtain required licenses without any cost to the

Bank. 5

F. Regulatory / Compliance Requirements 20

1. Service provider need to adhere to the compliance requirement and maintain the

integrity of NETC payment system. The compliances, not limited to following, are

brand compliance, certification compliance, Toll Plaza System management, third party compliance, vendor compliance etc. Service provider also need to adhere to

compliance guidelines issued by RBI, NPCI, IHMCL/NHAI/BANK etc. from time

to time. 2 2

2. The vendor will be responsible for ensuring compliance with any privacy related regulations of the government which includes sharing of NETC transactions

information with any third party. Also, responsible for payment of all Government

taxes related to the NETC project etc. 1 1

3.Bank will carry out KYC checks as stipulated by RBI and other regulatory bodies

before registering Toll plazas for accepting toll payments using NETC. 1 1

4.The Service Provider should honor all the eligible NETC transactions which are

received from NETC System within the time stipulated by NPCI / NHAI / statutory bodies. 1 1


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5. The Service Provider should send the transactions details (SMS & E-Mail) to the

merchant (Toll Plaza) for each and every transaction or as decided mutually with

Toll plaza operators, bank and the selected vendor. The transaction details should contain Toll Fare Amount and Date & Time etc. It should also provide a

consolidated to the merchant (Toll Plaza) with details of all the transactions on at

least T+1 day, where “T” denotes the date of transaction at Toll Plaza. 1 1

6. Prohibition to use NETC Logo/Trademark/Network. 1 1

7. Upon termination, the Service Provider should abstain from further use of the

NETC Trademark/Bank name etc. with immediate effect. Failure to comply with the

same could invite legal proceedings. 1 1

8. If the Bank is suspended from NETC membership, the Service Provider would

also be deprived of the privilege to use the NETC Network for any transactions in respect of the Bank. 1 1

9. Service Provider shall not disclose any information regarding the NETC network

or any knowledge gained through participation in the NETC network to outsiders.

Failure to comply with the same would be treated as breach of trust and could invite legal penalties. 1 1

10. Security Requirements

10.1. All security and regulatory measures should be adopted as per NPCI / NHAI /

MoRTH / IHMCL or any other statutory authorities. 2 2

10.2. The Vendor should comply with Bank‟s Information Security policy and audit

requirements including the following 3

10.2.1. Responsibilities for data and application privacy and confidentiality 0.5

10.2.2. Responsibilities on system and software access control and administration 0.5

10.2.3. Custodial responsibilities for data, software, hardware and other assets of the Bank being managed by or assigned to the Vendor 0.5

10.2.4. Physical Security of the facilities 0.5

10.2.5. Physical and logical separation from other customers of the Vendor 0.5

10.2.6. Incident response and reporting procedures 0.5

11. The Vendor to facilitate IS Audit / Third Party VAPT Audit and any other Audit

by Bank / Regulatory / any other Outside Authority as and when required or as per

the frequency set by the Bank. 3 3

12. The Vendor to ensure that all VAPT issues to be addressed and resolved before

the system is made live for customers. 2 2

G. Training and Handholding: 10

1. Vendor shall train designated IDBI Bank officials on the configuration,

operation / functionalities, maintenance, application architecture and components. 2.5

2. The bidders are requested to indicate the optimum number of days / hours

required for both Technical and User level training programs. 2.5

3. Every time the software version is upgraded and/or additional features are

added training has to be imparted to the Banks IT team and users. 2.5

4. The training should be provided without any additional cost to the Bank. 2.5

H. Additional Marks (If Bidder is providing both Issuer and

Acquirer Solution): 10


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1. If the Bidder has both Issuer and Acquirer Solution and is bidding for both the solutions, it shall be eligible for additional marks in Technical Competency. 10

Total Marks 150

The Bidders scoring a minimum of Total - 105 marks i.e. 70% based on the detailed evaluation in


i.e.Commercial Bid.


supporting documents to this effect he technical evaluation will be done by the committee of




Name &Designation :


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ANNEXURE- 11 (iii)

Technical Evaluation Matrix- BUSINESS ASSOCIATES

for SALES & DISTRIBUTION of FASTag


















SI

No.

Particulars Maximum

Marks

Scoring Mechanism


proposed solution.














Technical Functional Specifications for Compliance by the Bidders for NETC Solution


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BUSINESS ASSOCIATES for SALES & Distribution of FASTag on Opex Model:

Technical Scope of Business Associate for Sales of FASTags S.

No. Broad Features required in Software Score

Total

Score

1 Storage of

Tags:

1.1 Business Associate shall, at all times, be adequately

equipped with space, connectivity and other administrative facilities, shall have the necessary

infrastructure facilities, and any other facility that the

Sales Agency may require, from time to time, for the purpose of storage of the Tags provided by Sales

Agency.

10 20

1.2 Business Associate shall be solely responsible for the preservation and maintenance of the Tags prior to

issue of the same to the Customers and shall be liable in

case of any loss, damage or defect suffered by the Tags

during such period.

10

2

Issuance of

Tags to prospective

customers:

2.1 On any prospective customer approaching to avail of

a Tag, Business Associate shall intimate such person regarding the relevant Tag Issuance Fee and shall collect

Tag Issuance Fee, the Application Form and the KYC

Documents from such person. Business Associate shall on collection of the documents be bound to verify and

ensure that adequate and sufficient KYC Documents as

per the instructions of the Sales Agency have been

provided by the applicant.

10 100

2.2 After collection of the Tag Issuance Fee and the

requisite documents, Business Associate shall ensure

that the vehicle of the prospective customer is not an

Exempted Vehicle. Once it is determined that the prospective customer‟s vehicle is not an Exempted

Vehicle, Business Associate shall issue a Tag to such

customer which corresponds to the category/ class of the prospective customer‟s vehicle and shall affix the same

on the windshield of the prospective customer‟s vehicle.

Business Associate shall ensure that:

10

(a) the placement of the Tag on the windshield shall be

in accordance with the instructions provided by the

Sales Agency, from time to time; 10

(b) only 1 (One) Tag is affixed on the windshield of the

vehicle of the prospective customer at any point of time; and

10

(c) In case any vehicle already has a radio frequency

identification tag (FASTAG) affixed on its windshield,

Business Associate shall remove such tag prior to affixing the Tag.

10


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2.3 Business Associate shall, within the timelines prescribed in the Service Levels, transmit the scanned

copies of the Application Form and the KYC

Documents received from each prospective customer along with the confirmation of payment of the Tag

Issuance Fee and details of the prospective customer‟s

vehicle (to the Sales Agency through SFT protocol or

such other means intimated by the Sales Agency. Either party has agreed upon couriering the documents to Sales

Agency‟s Central/Regional office on the actual cost

borne by the Sales Agency. Scanning, uploading through SFTP & Storage of KYC docs don‟t come

under Business Associate‟s purview.

10

2.4 Business Associate shall retain the original copies of

the Application Form and the KYC Documents received from each prospective customer on behalf of the Sales

Agency and furnish the same to the Sales Agency, as

and when required by the Sales Agency whether for inspection and verification or for storage at the Sales

Agency‟s end.

10

2.5 Business Associate further agrees and acknowledges

that the Sales Agency may require Business Associate to

facilitate the loading/ re-loading of the prepaid account

linked to the Tag issued to Customers at such toll plazas as may be stipulated by the Sales Agency, from time to

time, and in this regard Business Associate shall do all

such acts and deeds that the Sales Agency may require in this regard including, without limitation, ensuring that

CSPs are set up at such toll plazas..

10

2.6 Business Associate shall ensure that the Tag

Issuance Fee collected by it (whether in the form of cash or by means of an electronic payment) on any day, shall

be promptly credited by Business Associate to the Sales

Agency by the end of such day, in to such account of the Sales Agency as the Sales Agency may require, from

time to time. Business Associate agrees and

acknowledges that any breach of this sub-paragraph 2.6

shall require Business Associate to make payment of interest on the funds not credited within the timeline

aforesaid at the rate of 18% (Eighteen Percent) or such

other rate as may be stipulated by the Sales Agency, from time to time.

10


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2.7 Business Associate shall, at its own cost, ensure that it maintains at the CSPs, such infrastructure and

equipment as the Sales Agency may require, from time

to time, for facilitating the loading/ re-loading of the

prepaid account linked to the Tags, and Business Associate shall, its own cost, repair, replace or up-grade

such equipment/ infrastructural facilities and ensure

maintenance of all necessary technological service standards as the Sales Agency may require, from time to

time, in respect thereto. Will be applicable for only

Fixed CSP setup as per the advice of the Sales Agency, with a minimum commitment of 3-month term.

10

3

Activation of the Tags issued

by Business

Associate to

prospective customers

3.1 On receipt of the details set out in paragraph 2.3

above by the Sales Agency, the Sales Agency shall be entitled, at its sole discretion, to determine whether the

account will remain active post KYC verification. It is

clarified that nothing in this Agreement (including,

without limitation, the process of collection of the Tag Issuance Fee, the Application Form and the KYC

Documents by Business Associate) will place any

obligation on the Sales Agency to activate a Tag issued by Business Associate to any person.

10 20

3.2 Sales Agency shall be entitled to terminate or suspend the loading or re-loading of any Tag or cancel

any Tag and on such requirement Business Associate

shall ensure that no loading/ re-loading is carried out in respect of such Tag.

10

4

Loading/ Re-

loading of the

prepaid account linked to the

Tags

4.1 Business Associate shall facilitate load/ re-load

transactions at the CSPs with respect to the prepaid

account linked to the Tag issued to any Customer, in accordance with the directions provided by the Sales

Agency, from time to time.

10 40

4.2 In case the Customer desires to load/ re-load the prepaid account linked to the Tag issued to him by

means of cash, Business Associate shall collect such

monies from the Customer and complete the load/ re-load transaction within the timeline prescribed in the

Service Levels and issue a receipt on behalf of the Sales

Agency to the Customer for the amounts collected.

10

4.3 In case the Customer desires to load/ re-load the

prepaid account linked to the Tag issued to him by means of a debit card or a credit card or by means of

internet Sales Agency or mobile Sales Agency, Business

Associate shall process the load/ re-load transaction within the respective timelines prescribed in the Service

Levels and shall forthwith provide an electronic

confirmation/ receipt on behalf of the Sales Agency to

the Customer.

10


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4.4 Business Associate shall ensure that the amounts

collected by it with respect to any load/ re-load transaction (whether in the form of cash or by means of

an electronic payment) on any day, shall be promptly

credited by Business Associate to the Sales Agency by the end of such day, in to such account of the Sales

Agency as the Sales Agency may require, from time to

time. Business Associate agrees and acknowledges that

any breach of this sub-paragraph 4.4 shall require Business Associate to make payment of interest on the

funds not credited within the timeline aforesaid at the

rate of 18% (Eighteen Percent) or such other rate as may be stipulated by the Sales Agency, from time to time.

10

5 Reporting

5.1 Business Associate shall maintain a detailed log of

all Tag Issuance Fee collected, all Tags issued and the

loading/ re-loading of the Tags pursuant to Paragraph 4, and shall provide such reports in respect of the Services

at such frequency as the Sales Agency may direct from

time to time. The same shall be transmitted to the Sales Agency through SFT protocol or such other means

intimated by the Sales Agency, from time to time.

10 10

6 Miscellaneous

6.1 After considering the feasibility in terms of cost Business Associate shall set up special camps for the

purpose of enrolment and registration of corporate/

commercial vehicles, in such manner, at such locations and in accordance with such instructions as may be

stipulated by the Sales Agency, from time to time

10 20

6.2 Business Associate shall, at its sole cost, connect the Business Associate Systems with the systems of the

Sales Agency and the agents, sub-contractors and agents

of the Sales Agency, as the Sales Agency may require and shall do all such acts, deeds and things as the Sales

Agency may require from time to time.

10

7 Modification to the Services

7.1 Business Associate shall do all such acts, deeds,

things that the Sales Agency may require, including

modifications in respect of the Services, from time to

time, to ensure compliance with the rules, directions or guidelines issued by the Authority, the National

Payments Corporation of India or any Governmental

Authority, from time to time, in relation to the electronic toll collection facility.

10 10

8 Point of Sale Network

The Bidder shall have adequate arrangements through its own channel and / or through its sub-agents for

selling the FASTags 30 30

(1) Available across the country. 30

(2) Available in 10 States. 15


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(3) Available in 5 States. 10

(4) Available in less than 5 States. 5

Total 250

The Bidders scoring a minimum of Total -175 marks i.e. 70% based on the detailed evaluation in


i.e.Commercial Bid.


supporting documents to this effect he technical evaluation will be done by the committee of



Date Signature with seal Name & Designation :


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Annexure-12

Technical Bid Covering Letter



IDBI Towers, WTC Complex,


SUB: Selection of Vendor for -------------------

Ref: Your RFP -------- dated--------------

We have carefully gone through the contents of the above referred RFP and furnish the following information relating to Technical Bid/Specification.

SI.

No.

Particulars Details to be furnished

by the Bidder

a. Name of the Bidder

b. E-mail address of contact persons Details of:

c. Description of business and business background

Service profile &Client profile

d. Approach and methodology for the proposed scope of

work along with illustrative deliverables.

e Details of similar assignments executed by the Bidder

during the last three years in India (Opex Model).

(Name of the Bank, time taken for execution of the

assignments and documentary proof from the Bank

are to be furnished)

f.

g.

Core Business of Bidder

Details of inputs/requirements required by the

Bidder to execute this assignment.

h. Conformity to the obtaining of various

certificates/bench mark testing standards for

the items quoted to meet the intent of the RFP

i. Conformity regarding back to back arrangements with

third party hardware/ software for providing

continuous and un-interrupted support to meet SLA

obligations as per RFP Terms.

Declaration:

a. We confirm that we will abide by all the terms and conditions contained in the RFP.

b. We hereby unconditionally accept that Bank can at its absolute discretion apply whatever

criteria it deems appropriate, not just limiting to those criteria set out in the RFP, in short-

listing of Bidders.


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c. All the details mentioned by us are true and correct and if Bank observes any misrepresentation

of facts on any matter at any stage, Bank has the absolute right to reject the proposal and

disqualify us from the selection process.

d. We confirm that we have noted the contents of the RFP and have ensured that there is no

deviation in filing our response to the RFP and that the Bank will have the right to disqualify us

in case of any such deviations

Date:

Signature with seal

Name:

Designation:


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Annexure-13

Proposed Team Profile

S.

No

Name of proposed

Project Manager /

Team Member.

Professional

Qualificatio

ns

Certifications

/

Accreditation

s

Expertise

In terms of

years and

areas of

expertise

IT Expertise

In terms of

no. of years

and areas of

expertise

Number of

similar

assignments

involved In

Scheduled

Commercial

Banks in

India

Date Signature with Seal............

Name: .......................................................

Designation: ..............................................

Annexure - 14

Compliance Statement


Collection (NETC) Solution for Issuer Bank and/or Acquirer Bank and/or BUSINESS

ASSOCIATES for SALES& distribution on Opex model"

Ref: Your RFP on captioned work dated 01/01/2020

DECLARATION

We understand that any deviations mentioned elsewhere in the bid will not be considered


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and evaluated by the Bank. We also agree that the Bank reserves its right to reject the bid,

if the bid is not submitted in proper format as per subject RFP.

Compliance Description Compliance

(Y / N)

Remarks /

Deviations

Terms and

Conditions We hereby undertake and agree to

abide by all the terms and conditions

including all ANNEXUREs,

corrigendum etc. stipulated by the

Bank in this RFP. (Any deviation may

result in disqualification of bids)

Scope of

Work

We certify that the Systems/services

offered by us for tender confirms to all

the Scope of Work stipulated by you

under Clause 7 and Annexure-10 and

Technical Evaluation Matrix as per

Annexure-11 of RFP Document

without, any deviation.

Technical

Evaluation

Matrix

(If any deviation, the same needs to be attached in a separate sheet in the Bidder‟s Letter Head)

Date Signature with Seal............

Name: .......................................................

Designation: ..............................................

Seal of the Company:……………………… Anne


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ANNEXURE-15

Undertaking Letter Format




Ref: Your RFP on captioned work dated --------------

1. We understand that Bank shall be placing Order to the Selected Bidder exclusive of taxes

only.

2. We also confirm that we have quoted the solution with GST only.

3. We are agreeable to the payment schedule as per "Payment Terms” of the RFP.

4. We here by confirm to undertake the ownership of the subject RFP.

5. We hereby undertake to provide necessary hardware with latest product and software with

latest version and any third party licenses with latest version from respective OEM(s) for

the implementation of the Services.

6. The charges for the above have been factored in Bill of Material (BOM) or otherwise the

Bid is liable for rejection.

7. We hereby extend our full guarantee and warranty as per terms and conditions of the

tender and contract for the Solution and Services offered against this invitation for tender

offer and will extend all the support and updates for the entire contact period, h. We also

confirm that we have not changed the format of BOM.

Date : Signature with seal:

Name :

Designation :


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Annexure-16

Escalation Matrix

SUB: Selection of Vendor for “Implementation and Operation of National Electronic Toll



Ref: Your RFP on captioned work dated -------

Name of the Company: Service Related Issues:

SI.

No.

Name Designation Full

Office

Address

Phone

No. Mobile

No.

Fax Email

address

a.

First Level Contact

b.

Second level contact

(If response not

received in 4 Hours)

c.

Regional/Zonal Head

(If response not recd

in 24 Hours)

d.

Country Head (If

response not. recd in

48 Hours)

Any change in designation, substitution will be informed by us immediately.


Name :

Designation :


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ANNEXURE-17

Covering letter for Commercial Bid

[Note: This Covering letter should be on the letter head of Bidder and should be signed by an

Authorized Signatory with Name and Seal of the Company]

Reference No:

Date:

To


IDBI Bank, CMS & GBG,


Cuffe Parade, Mumbai 400005

Dear Sir,

SUB: Selection of Vendor for "Implementation and Operation of National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR


Ref: Your RFP on captioned work dated -------------

We thank you for providing us an opportunity to participate in the subject RFP. Please find our

commercial offer as per Annexure-18 - Bill of Material for the subject RFP along with this covering letter.

We confirm to the terms & conditions stipulated in the RFP document, subsequent Amendments,

if any and reply to the Pre-Bid Queries. We also confirm that we are agreeable to the payment

schedule mentioned in the subject RFP.

Date Signature with seal Name :

Designation :


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Annexure – 18 (PART- I Section C- ISSUER)

FORMAT FOR COMMERCIAL OFFER

Table I - Price for Procurement of Approved NETC (RFID} FASTags

Bidder’s Quote

S.NO

Quote Value of

NETC RFID

FASTag(as per

NPCI/

MHAI/IHMCL

Approved

specification)

forissuing and

dispatch

Quote

value of

one NETC

RFID

FASTag

(Exclusive

of Taxes)

Tax for Column A

Value of one

NETC RFID

FASTag

(Inclusive of

Taxes)

Weightage$

Weighted

Average Price

A

B

% of

tax

C = Tax

Amount D=A+C E *F=DxE

1 To end customer on

single issuance basis 0.70

2.

To Branch / DSA on

Bulk Issuance Basis>

greater than 1 and

upto 20 tags

0.20

3 To Branch / DSA on

Bulk Issuance Basis>

greater 20 tags

0.10

Total

Quote Weighted Avg Price * 5,00,000@

@Quantity mentioned for the total contract period of 5 years and is indicative only for arriving

L1 vendor payment will be made based on the actual FASTags purchased by the Bank in a

month.

$Above weightage is based on projections, actual weightage may change in future depending on

demand for Single / Bulk Issuance


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Annexure – 18 (PART- I Section C- ISSUER) Contd….

Table – II (PART- I Section C-ISSUER)

Price for Issuer Transactions in NETC (RFID) FASTags

Bidder’s Quote

S.NO Items Details

Value in

percentage of

Transaction

Value for each

Transaction in

FASTags (Excl.

Taxes)

Tax for Column A

Value

(Inclusive of

Taxes)

Total

Transaction

Value in

FASTags

per Annum (In

Rupees)

A B %

of tax

C = Tax

Amount D= A+C E=D*120 Crs

@

1.

Quote in percentage of INTERCHANGE / MDR Charges#

2.

Quote value in percentage of Transaction

Value for each Transaction in NETC (RFID) FASTag as per scope of work. (Row 1*1.50%)

Total

@ Total transactions have been arrived at the assumption of 5,00,000 RFID Tags, 2 transactions per month of

value Rs. 100/- (Rupees One Hundred only). Total Value = 500000*2*12* 100- Rs.1,20,00,00,000/- (Rupees One

Hundred and Twenty Crores only) during the contract period of 5 years. Payment will be made based on the

actual value of the transactions on FASTags in a month.

# INTERCHANGE / MDR Charges for Issuer Bank is 1.50% as on date, the same is subject to change in

future. Payout to vendor will be done on monthly basis and will depend on actual INTERCHANGE / MDR

charges as on date of transaction.


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Annexure – 18 (PART- I Section C- ISSUER) Contd….

Table – III (PART- I Section C-ISSUER)

Total Quote for Issuer Transactions in NETC (RFID) FASTags

Total Quote for the Contract Period (5 Years)

[Amount in Indian Rupees]

SI.

No.

Details

Total Cost of

Ownership [inclusive of tax]

I Price details of Procurement of Approved NETC (RFID)

FASTags Table-I [Column E ]

II Price Details of for Transactions in NETC (RFID) FASTags

Table-II [Column E ]

III Total Cost of Ownership [Sum of A and B table]

Undertaking

1. Bill of material is submitted on the letter head and is signed by an Authorised Signatory

with Name and Seal of the Company.

2. We confirm that we have gone through RFP clauses, subsequent amendments and replies

to pre-bid queries (if any) and abide by the same.

3. We have not changed the structure of the format nor added any extra items. We note that

any such alternation will lead to rejection of Bid. 4. We agree that no counter condition/assumption in response to commercial bid will be

accepted by the Bank. Bank has a right to reject such bid.

5. We are agreeable to the payment schedule as per “Payment Terms" of the RFP.

Signature with seal Name:

Designation:


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Annexure – 18 (PART II Section C-ACQUIRER)


Table I - Price for Acquiring Transactions in NETC (RFID) FASTags

Bidder’s Quote

S.NO Items Details

Quote value in

percentage of

Transaction Value

for each

Transaction in

Acquiring

FASTags (Excl.

Taxes)

Tax for Column A

Value

(Inclusive

of Taxes)

Total Transaction

Value in FASTags

per Annum (In

Rupees)

A

B

% of

tax

C = Tax


@

1.


2

Quote value in percentage of Transaction Value for each Transaction in Acquiring NETC (RFID) FASTag as per scope of work.

Total

# INTERCHANGE / MDR Charges for Issuer Bank is 1.25% as on date, the same is subject

to change in future. Payout to vendor will be done on monthly basis and will depend on

actual INTERCHANGE / MDR charges as on date of transaction.

@Total Transaction Value mentioned is indicative only for arriving L1 vendor. The number

of transactions have been arrived at the assumption of 10,00,000 Transactions year for 10

Toll Plazas, Value Rs. 100/- (Rupees One Hundred only) for Average 2.5 years (though

Contract term is 5 years).

Total Value of transactions = 10,00,000*10*100*2.5= Rs.2,50,00,00,000/- (Rupees Two

Hundred and Fifty Crore only) during the contract period of 5 years. Payment will be made

based on the actual value of the transactions on FASTags in a month.


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Annexure – 18 (PART- III Section C-BUSINESS ASSOCIATE for SALES &

DISTRIBUTION)


Table I - Quote for Business Associate of NETC (RFID) FASTags per tag

Table II - Quote for Business Associate of NETC (RFID) FASTags (%age of

INTERCHANGE / MDR)

@ Total transactions have been arrived at the assumption of 5,00,000 RFID Tags, 2 transactions per month of value Rs. 100/- (Rupees One

Hundred only). Total Value = 500000*2*12* 100- Rs.1,20,00,00,000/- (Rupees One Hundred and Twenty Crores only) during the contract

period of 5 years. Payment will be made based on the actual value of the transactions on FASTags in a month.

# INTERCHANGE / MDR Charges for Issuer Bank is 1.50% as on date, the same is subject to change in future. Payout to vendor will be

done on monthly basis and will depend on actual INTERCHANGE / MDR charges as on date of transaction.

$ The above calculation are based on total transactions over five years period, in case bank goes for engagement of multiple vendors, the

volumes shall come down proportionately to the tune of number of vendors.

Bidder’s Quote

S.NO Items Details

Quote of one

NETC RFID

FASTag

Distribution

(Exclusive of

Taxes)

Tax for Column A

Quote of one

NETC RFID

FASTag (Inclusive

of Taxes)

Quantity

Total Cost

for NETC

TFID Tags

(Inclusive

of Taxes)

A

B

% of

tax

C = Tax

Amount D=A+C E *F=DxE

1 Quote for Distribution / Sale of NETC RFID FASTag

5,00,000

Bidder’s Quote

S.NO Items Details

Value in

percentage of

Transaction

Value for each

Transaction in

FASTags (Excl.

Taxes)

Tax for Column A

Value

(Inclusive of

Taxes)

Total Transaction

Value in FASTags

per Annum (In

Rupees)

A B %

of tax

C = Tax


@

1.


2.

Quote value in percentage of Transaction Value for each Transaction in NETC (RFID) FASTag

as per scope of work. (Row 1*1.50%)

Total


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Annexure – 18 (PART- III Section C- Business Associate for Sales and Distribution)

Contd….

Table – III (PART- III Section C-Business Associate for Sales and Distribution)

Total Quote for Business Associateof NETC (RFID) FASTags

Total Quote for the Contract Period (5 Years)

[Amount in Indian Rupees]

SI.

No.

Details

Total Cost of

Ownership

[inclusive of tax]

I Price details of Procurement of Approved NETC (RFID)

FASTags Table-I [Column E ]

II Price Details of for Transactions in NETC (RFID) FASTags

Table-II [Column E ]

III Total Cost of Ownership [Sum of A and B table]

Undertaking

1. Bill of material is submitted on the letter head and is signed by an Authorised Signatory

with Name and Seal of the Company.

2. We confirm that we have gone through RFP clauses, subsequent amendments and replies

to pre-bid queries (if any) and abide by the same. 3. We have not changed the structure of the format nor added any extra items. We note that

any such alternation will lead to rejection of Bid.

4. We agree that no counter condition/assumption in response to commercial bid will be

accepted by the Bank. Bank has a right to reject such bid.

5. We are agreeable to the payment schedule as per “Payment Terms" of the RFP.

Signature with seal Name:

Designation:


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Appendix-A

Instructions for Part-A Conformity to Eligibility Criteria

Instructions to be noted while preparing/submitting Part A- Conformity to Eligibility Criteria The

Proposal should be made in an organized, structured, and neat manner. Brochures / leaflets etc.

should not be submitted in loose form. All the pages of the submitted bids should be filed and

paginated (serially numbered) with seal and signature of the authorized signatory.

1) Index of all the document(s) submitted with page numbers.

2) Earnest Money Deposit (EMD).

3) Power of Attorney / Authorization letter signed by the Competent Authority with the seal of

the Bidder's Company / Firm in the Name of the person signing the tender documents.

4) Checklist as per Annexure-1.

5) Bid Covering letter as per Annexure-2.

6) Eligibility Criteria declaration with supporting Document(s) as proof for each item in

Eligibility Criteria as per Annexure-3.

7) Profile of the Company / Firm as per Annexure-4.

8) Details of Offices/Branches/Service Centers as per Annexure-5.

9) Track Record of Past Experience of Implementation and Operation of "National Electronic

Toll Collection (NETC) Solution for ISSUER Bank AND / OR, AQUIRER Bank AND / OR

BUSINESS ASSOCIATES for SALES& DISTRIBUTION OF FASTAGS ON OPEX

Model" covering Name and address of major clients and email ids, telephone numbers

(landline and mobile no), fax numbers of their Executives etc as per Annexure-7.

10) Non-Disclosure Agreement as per Annexure-8.

11) Pre Contract Integrity Agreement as per Annexure 9

12) Write up on the Work Experience / Expertise in Implementation and Operation of

“National Electronic Toll Collection (NETC) Solution for Issuer Bank and/or Acquirer Bank

and/or BUSINESS ASSOCIATES for SALES and Distribution of FASTags on Opex model".

13) Separate envelopes to be used for each part i.e.

Part I- NETC Solution for Issuer Bank

Part II – NETC Solution or Acquirer Bank

Part III – Business Associate for sale and distribution of FASTag

14) Further all these three envelopes should be placed in single larger envelopes and submitted

with heading “Submission of Bid for Implementation and Operation of National

Electronic Toll Collection (NETC) Solution for Issuer Bank and/or Acquirer Bank

and/or BUSINESS ASSOCIATES for SALES and Distribution of FASTags on Opex

model” with clearly ticking by right sign on the part for which bid is being submitted.


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Appendix-B

Instructions to be noted while preparing/submitting Part B-Technical Proposal

The Technical Proposal should be made in an organized, structured, and neat manner. Brochures /

leaflets etc. should not be submitted in loose form. All the pages of the submitted bids should be

filed and paginated (serially numbered) with seal and signature of the authorized signatory.

Technical Offer for this RFP shall be made as under:

1) Index of all the document(s) submitted with page numbers.

2) Compliance to the Detailed Scope of Work - Annexure-10 [(i),(ii) & (iii)]

3) Bidder's Response for Detailed Technical Evaluation Matrix - Annexure-11 [(i),(ii) & (iii)]

4) Technical Bid Covering Letter as per Annexure-12.

5) Details Project profile team as per Annexure-13.

6) Compliance Statement as per Annexure-14.

7) Undertaking Letter as per Annexure-15.

8) Escalation Matrix as per Annexure-16.

9) Ownership letter by the Bidder. (Undertaking letter by the Bidder taking the ownership of the

project execution in case third party is also involved in project execution either fully or

partially. The Bidder shall also submit the ownership certificate issued by the third party

clearly mentioning the extent of ownership).

10) The Bidder to submit a Certificate that the proposed Solution for “Implementation and

Operation of National Electronic Toll Collection (NETC) Solution for ISSUER Bank AND /

OR, AQUIRER Bank AND / OR BUSINESS ASSOCIATES for SALES& DISTRIBUTION

OF FASTAGS ON OPEX Model” offered by the Bidder to the Bank is correct, viable,

technically feasible for implementation and the solution will work without any hassles in all

the locations.

11) Technical Documentation (Product Brochures, leaflets, manuals, drawings).

12) A detailed list of the other Infrastructure required and any other precautions to be undertaken

should be given in detail along with the Technical Proposal.

13) Separate envelopes to be used for each part i.e.




14) Further all these three envelopes should be placed in single larger envelopes and submitted

with heading “Submission of Technical Bid for Implementation and Operation of

National Electronic Toll Collection (NETC) Solution for Issuer Bank and/or Acquirer

Bank and/or BUSINESS ASSOCIATES for SALES and Distribution of FASTags on

Opex model” with clearly ticking by right sign on the part for which bid is being submitted.


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Appendix-C

Instruction to be noted while preparing/submitting Part C-Commercial Bid

The commercial Bid should be made in an organized, structured, and neat manner. Brochures /

leaflets etc.，should not be submitted in loose form. All the pages of the submitted bids should be

filed and paginated (serially numbered) with seal and signature of the authorized signatory.

The suggested format for submission of commercial Offer for this RFP is as follows:

a) Covering Letter for Commercial Bid per Annexure-1 7.

b) Bill of Material as per Annexure-18. (Part I- Section C-NETC Solution for Issuer Bank- Table

I,II & III), (Part II – Section C -NETC Solution or Acquirer Bank- Table I) and (Part III – Section

C – Business Associate for sale and distribution of FASTag- Table I,II & III)

c) Separate envelopes to be used for each part i.e.




d) Further all these three envelopes should be placed in single larger envelope and submitted with

heading “Submission of Commercial Bid for Implementation and Operation of National

Electronic Toll Collection (NETC) Solution for Issuer Bank and/or Acquirer Bank and/or

BUSINESS ASSOCIATES for SALES and Distribution of FASTags on Opex model” with

clearly ticking by right sign on the part for which bid is being submitted.

e) Finally all these three larger envelopes should be placed in single even larger envelope and

submitted with heading “Submission of Bid for Implementation and Operation of National

Electronic Toll Collection (NETC) Solution for Issuer Bank and/or Acquirer Bank and/or

BUSINESS ASSOCIATES for SALES and Distribution of FASTags on Opex model” with

clearly ticking by right sign on the part for which bid is being submitted.


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Appendix-D

Proforma of Bank Guarantee for Contract Performance

(To be submitted on Non-Judicial stamp paper of appropriate value Purchased in the name of the

issuing Bank)

THIS GUARANTEE AGREEMENT executed at ___________ this ________ day of

_____________ 2019.

BY:

______________________ Bank, a body corporate constituted under _______________,

having its Registered Office/ Head Office at ______________, and a Branch Office at

_____________________________________________________ (hereinafter referred to as

“the Guarantor”, which expression shall, unless it be repugnant to the subject, meaning or

context thereof, be deemed to mean and include its successors and assigns)

IN FAVOUR OF:

IDBI Bank Ltd, a company registered under the Companies Act, 1956 (1 of 1956) and a

company within the meaning of Section 2(20) of the Companies Act, 2013 and a Banking

company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of

1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai –

400 005 (hereinafter referred to as “IDBI Bank” or “Bank” which expression shall unless it be

repugnant to the subject, meaning or context thereof, be deemed to mean and include its

successors and assigns).

WHEREAS (Name and address of M/s XXXX Ltd (hereinafter referred to as “the

CONTRACTOR") has undertaken for "Implementation and Operation of National Electronic Toll


BUSINESS ASSOCIATES for SALES& DISTRIBUTION OF FASTAGS ON OPEX Model” as

per their Contract dated with you

(hereinafter referred to as “the CONTRACT/Service Provider ")

AND WHEREAS in terms of the Conditions as stipulated in the Contract, the CONTRACTOR is

required to furnish, a Bank Guarantee by way of Performance Guarantee, issued by a Scheduled

Bank in India, in your favour, as per Clause of the CONTRACT, to secure due and

satisfactory compliance of the obligations by the CONTRACTOR on their part, in accordance with

the CONTRACT, (which guarantee is hereinafter called as “the PERFORMANCE

GUARANTEE)

AND WHEREAS the CONTRACTOR has approached us, (Name of the issuing Bank) for

providing the PERFORMANCE GUARANTEE,

AND WHEREAS in consideration of the fact that the CONTRACTOR is our valued constituent,

and the fact that he has entered into the CONTRACT with you, WE (Name of the Bank) having

our Registered Office at. and local office at. ‟India have agreed to

issue the PERFORMANCE GUARANTEE,

NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:


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In consideration of the above premises, the Guarantor hereby unconditionally, absolutely and

irrevocably guarantees to the Bank as follows:

The words and expressions not specifically defined shall have the same meanings as are

respectively assigned to them in the RFP document.

1. The Guarantor hereby guarantees and undertakes to pay, on demand, to the IDBI

Bank at its office at Mumbai forthwith, the sum of

`……………………………………….or any part thereof, as the case may be, as

aforesaid due to the IDBI Bank from the Service Provider, towards any loss, costs,

damages, etc. suffered by the IDBI Bank on account of default or breach of the Service

Provider in the faithful observance and performance of the terms, conditions, covenants,

stipulations, provisions of the Contract and/or the said documents, without any demur,

reservation, contest, recourse or protest or without any reference to the Service

Provider. Any such demand or claim made by the IDBI Bank, on the Guarantor shall be

final, conclusive and binding, notwithstanding any difference or any dispute between

the IDBI Bank and the Service Provider or any dispute between the IDBI Bank and the

Service Provider pending before any Court, Tribunal, Arbitrator, or any other authority.

2.The Guarantor agrees and undertakes not to revoke this Guarantee during the currency

of these presents/the said documents, without the previous written consent of the IDBI

Bank and further agrees that the Guarantee herein contained shall continue to be

enforceable until and unless it is discharged earlier by the Bank, in writing.

3. IDBI Bank shall be the sole judge to decide whether the Service Provider has failed

to perform and/or observe the terms of the Contract or the said documents or for

providing the Services by the Service Provider to IDBI Bank, and on account of the said

failure what amount has become payable by the Service Provider to the IDBI Bank

under this Guarantee. The decision of the IDBI Bank in this behalf shall be final,

conclusive and binding on the Guarantor and the Guarantor shall not be entitled to

demand IDBI Bank to establish its claim under this Guarantee, but shall pay forthwith,

the sums demanded, without any objection, whatsoever.

4. To give effect to this Guarantee, IDBI Bank, may act as though the Guarantor was

the principal debtor to IDBI Bank.

5. The liability of the Guarantor, under this Guarantee shall not be affected by:

(a) any change in the constitution or winding up of the Service Provider or any

absorption, merger or amalgamation of the Service Provider with any other company,

corporation or concern; or

(b) any change in the management of the Service Provider or takeover of the

management of the Service Provider by the Government or by any other authority; or

(c) acquisition or change in constitution of the Service Provider and/or of any of its

undertaking(s) pursuant to any law; or

(d) any change in the constitution of IDBI Bank; or

(e) any change in the setup of the Guarantor which may be by way of change in the

constitution, winding up, voluntary or otherwise, absorption, merger or amalgamation

or otherwise; or


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(f) the absence or deficiency of powers on the part of the Guarantor to give

Guarantees and/or Indemnities or any irregularity in the exercise of such powers.

(g) any variance in the terms and conditions of the said documents.

IDBI Bank shall be at liberty to make any modification or otherwise vary or alter the

said terms & conditions and/or rules or regulations concerning the said documents and

the same will not in any way discharge or otherwise vitiate or affect this Guarantee.

Notwithstanding anything contained hereinabove, the liability of the Guarantor

hereunder shall not exceed the rupee equivalent of

………………………………………. (In words).

Any act or omission, time or indulgence granted by IDBI Bank to the Service Provider

and/or Guarantor if any will also not discharge this Guarantee or otherwise vitiate or

affect or prejudice this Guarantee. Notwithstanding anything to the contrary contained

herein, and / or any indulgence shown by IDBI Bank, the Guarantee hereby furnished

shall remain in full force and effect until the ultimate balance of the entire dues of IDBI

Bank being Rs. [] under this Guarantee as aforesaid have been pain in full.

The Guarantor shall on demand make the payment without set-off and free and clear of

any deductions, charges, fees, or withholding of any nature presently or in the future

imposed, levied, collected, withheld or assessed by the Government or any political

subdivision or authority and therein and thereof.

The Guarantor confirms that a mere letter from IDBI Bank that there has been a

default/failure on the part of the Service Provider in faithfully observing and performing

the terms, conditions, covenants, stipulations, provisions, of the Contract/ the said

documents, shall without any other or further proof be final, conclusive and binding on

the Guarantor.

This Guarantee will expire on _______________ (expiry date).

However,

Any demand or claim under this Guarantee must be received by the Guarantor by

………. (Date) ([●] after the expiry date).

Notwithstanding anything to the contrary, the Guarantor hereby agrees and undertakes

to extend the validity period of this guarantee for a further period as decided by IDBI

Bank when such request is received at least 15 days before the expiry of validity period

of the Guarantee.

This Guarantee shall be binding upon the Guarantor and successors –in -interest and

shall be irrevocable.

For all purposes connected with this Guarantee and in respect of all disputes and

differences under or in respect of these presents or arising there from the courts of

Mumbai shall have exclusive jurisdiction.

IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the day,

month and year first herein above written as hereinafter appearing.

SIGNED AND DELIVERED BY

the within named Guarantor,


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______________________,

by the hand of Shri.__________,

its authorised official.


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Appendix – E

Format for Sending Pre-Bid Queries

SI.

No.

Page

No. of

RFP

Clause No RFP Clause Bidder's Query

1

2

3

4

5


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Information Security Certificate

Appendix-F

(This certificate is to be rendered on Letterhead of the bidder)

This is to certify that–

1. Hardware and the software/future upgrades being offered do not contain any kind of

malicious code such as Viruses, Trojan, and Spyware that would:-

(a) Obstruct the desired and the designed function of hardware.

(b) Cause physical damage to the user or their equipment during the usage of the equipment.

(c) Tap the information regarding network, users and information stored on the network of the

Bank or in its CBS Platform or otherwise.

(d) Culminate into software attack, theft of intellectual property rights, identity theft, theft of

equipment or information, sabotage & information extortion;

2. We undertake to be liable in case of any loss that may be caused to the Purchaser due to the

breach of any of the aforesaid assurances & representations and also for any physical damage,

loss of information, loss of reputation and those relating to copyright and Intellectual Property

Rights (IPRs), caused due to activation of any such malicious code in the hardware / software

supplied.

3. We shall make sure that the sensitive data (such as password, financial information,

biometric information, personal information, customer data, images for data entry shared by

the Bank etc.) shared by the Bank will be kept within the geographical boundaries of India.

These information/ data/ images will never travel to any network or system outside

geographical boundaries of India.

Date: (Signature of Authorized Signatory)

Place: Name and designation

Company Seal:


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Appendix -F Contract Form

THIS AGREEMENT made at………………… the ………day of ……………………. 2019

between

IDBI BANK LIMITED, a company incorporated and registered under the Companies Act, 1956 (1

of 1956) and a company under section 2 (20) of Companies Act 2013 (18 of 2013) and a banking

company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949)

and having its registered office at IDBI Tower, WTC, Cuffe Parade, Mumbai – 400 005

(hereinafter called “the Purchaser/the Bank/ IDBI Bank” which expression shall unless it be

repugnant to the subject, context or meaning thereof shall be deemed to mean and include its

successors and assigns) of the ONE PART

And

……………. (Name of Successful Bidder) of …………………… (Please specify the registered

office of the Successful Bidder) (Hereinafter called “the Vendor/ Service Provider ” which

expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed

to mean and include its successors) of the OTHER PART;

(A) Wherea as the Bank floated an Requested for Proposal dated ------------------------

(RFP) inviting bids from eligible bidders for availing following services viz.

Part I i.e. RFP for Issuer Bank Solution on Opex Model meaning Vendor for Supply,

Personalization and Delivery of RFID FASTag for NETC project of the Bank and end to

end Technology Service Provider (TSP) for NETC issuing Module Management system

under OPEX model as mentioned in detailed scope in Annexure 10(i);

Part II i.e. RFP for Acquirer Bank Solution means Vendor for managing the end to end

Acquiring business as a TSP, as mentioned in detailed scope in Annexure -10 (ii);and

Part III i.e. RFP for Business Associate for Sales & Distribution of FASTags means Vendor

for Distribution and Marketing of FASTags through various channels as mentioned in

detailed scope in Annexure -10 (iii).

(B) Whereas the Service provider emerged as successful bidder for rendering of the Services

of Part I ----------------------------and/ Part –II and or Part –III

for the sum of Rs.……………………… (Contract Price in Words and Figures)

(Hereinafter called “the Contract Price”).Please refers Section-5 of RFP.

NOW THIS AGREEEMENT WITNESSETH AND IT IS HEREBY AGREED BY AND

BETWEEN THE PARTIES HERETO AS FOLLOWS:


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1) In this Agreement words and expressions shall have the same meanings as are respectively

assigned to them in the RFP/Conditions of Contract/ Scope of work referred to with respect to

Part of Service Provider selected for providing along with the all other general terms and

conditions mentioned in the RFP..

2) The signed original copy of the RFP no. IDBI/PCell/RFP/2018-19/____, dated

__________submitted by the contractor with the purchaser shall form an integral part of this

contract form.

a. The parties hereto by way of abundant precaution do hereby agree, admit & declare that

all the contractor's representations, warranties & undertakings recorded in the RFP shall

be deemed to be incorporated and adopted herein by reference to constitute and form an

integral part of this contract form.

b. Each of the representations, warranties and undertakings of the Vendor contained in the

RFP shall be deemed to have been made as of the date hereof. In consideration of the

payments to be made by the Purchaser to the Vendor as hereinafter mentioned, the

Vendor hereby agrees and covenants with the Purchaser to provide/render the Services

and to remedy defects, if any therein, strictly in conformity in all respects with the

provisions of the Contract.

3) The Purchaser hereby agrees and covenants to pay the Vendor in consideration of the rendering

of the Services, furnish necessary undertakings, guarantees and also to remedy defects, if any

therein, the Contract price or such other sum as may become payable under the provisions of

the Contract at the times and in the manner prescribed by the Contract.

IN WITNESS WHEREOF the parties hereto have caused this Agreement to be executed on the

day, month and year first above written.

Signed and Delivered by the within named

Signature :

Name :

Date : ..........................

Signed and Delivered by .................................. the within named M/s. .................................. .................................. Date : .......................


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Appendix G

Deed of Indemnity

(To be submitted by the Successful Bidder)

On Rs. 500/- Stamp Paper

This Deed of Indemnity executed at Mumbai on the ______ day of _______ by

________________________________________<insert name of the Successful Bidder>

(hereinafter referred to as “the Obligor” which expression shall unless it be repugnant to the

context, subject or meaning thereof, shall be deemed to mean and include successors and permitted

assigns);

IN FAVOUR OF

IDBI Bank Limited, a company incorporated and registered under the Companies Act, 1956 (1 of 1956) and a company under section 2 (20) of Companies Act 2013 (18 of 2013) and a

banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of

1949) and having its registered office at IDBI Tower, WTC, Cuffe Parade, Mumbai – 400 005

(hereinafter referred to as “Bank” which expression shall, unless it be repugnant to the subject or

context or meaning thereof, be deemed to mean and include its successors and assigns)

Now, the Bank and Successful Bidder wherever the context so permits, shall hereinafter

collectively refer to as the “Parties” and individually as a “Party”.

WHEREAS

1) The Obligor has

a) offered to supply of ---------------(“Services”)as inclusively stated under sections

Service Level Expectations and Specifications Systems & Solutions;

b) Represented and warranted that they have obtained all permissions, consents, licenses,

registrations, confirmations, approvals from all authorities, both regulatory and non-

regulatory, including statutory or otherwise, local, municipal, governmental, quasi

governmental, as are required under Applicable Laws for executing the Services to the

Bank and also represented and covenanted that all above approvals shall remain in force

during contract period;

c) Represented and warranted that the aforesaid Services offered to Bank do not violate

any provisions of the applicable laws, regulations or guidelines including legal and

environmental. In case there is any violation of any law, rules or regulation, which is

capable of being remedied the same will be got remedied immediately to the

satisfaction of Bank;

d) Represented and warranted that they are authorized and legally eligible and otherwise

entitled and competent to enter into such contract(s) with Bank;

2) Bank, relying and based on the aforesaid representations and warranties of the Obligor, has

agreed to avail the services of the Obligor on the terms and conditions contained in its

Contract dated ____________________ (the Contract) with the Obligor;


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3) One of the conditions of the aforesaid Contract is that the Obligor is required to furnish an

indemnity in favor of Bank indemnifying the latter against any loss, damages or claims

arising out of any violations of the applicable laws, regulations, guidelines during the

execution of its services to Bank over the contract period as also for breach committed by the

Obligor on account of misconduct, omission and negligence by the Obligor.

4) In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and manner

and to the satisfaction of Bank as hereinafter appearing;

NOW THIS DEED WITNESSETH AS UNDER: In consideration of Bank having agreed to award the aforesaid contract to the Obligor, more

particularly described and stated in the aforesaid Contract, the Obligor do hereby agree and

undertake that:

1. The Obligor shall, at all times hereinafter, save and keep harmless and indemnified Bank,

including its respective directors, officers, and employees and keep them indemnified from and

against any claim, demand, losses, liabilities or expenses of any nature and kind whatsoever

and by whomsoever made in respect of the said Contract and any damage caused from and

against all suits and other actions that may be instituted taken or preferred against Bank by

whomsoever and all losses, damages, costs, charges and expenses that Bank may incur by

reason of any claim made by any claimant for any reason whatsoever or by anybody claiming

under them or otherwise for any losses, damages or claims arising out of all kinds of fire,

accidents, destruction, deliberate or otherwise, direct or indirect, from those arising out of

violation of applicable laws, regulations, intellectual property rights, patents, copy rights,

guidelines and also from the environmental damages, if any, which may occur during the

contract period.

2. The Obligor further agrees and undertakes that the Obligor shall, during the Contract period,

ensure that all the permissions, authorizations, consents are obtained from the local and/or

municipal, statutory, regulatory and/or governmental authorities, as may be required under the

applicable laws, regulations, guidelines, orders framed or issued by any appropriate authorities.

3. The Obligor further agrees to provide complete documentation of all sub-systems, operating

systems, systems software, utility software and other software, they are having. The Obligor shall also provide licensed software for all software services, whether developed by it or

acquired from others for performing the obligations under the Contract. The Obligor shall also

indemnify and keep indemnified IDBI against any levies / penalties / claims / demands

litigations, suits, actions, judgments, and or otherwise ion account of any default and or breach

and or otherwise in this regard.

4. If any additional approval, consent or permission is required by the Obligor to execute and

perform the Contract during the currency of the Contract, they shall procure the same and/or

comply with the conditions stipulated by the concerned authorities without any delay.

5. The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each case irrespective of the value, genuineness, validity, regularity or enforceability of the aforesaid

Contractor the insolvency, bankruptcy, re-organization, dissolution, liquidation or change in

ownership of Bank or Obligor or any other circumstance whatsoever which might otherwise

constitute a discharge of or defense to an indemnifier.

6. The obligations of the Obligor under this deed shall not be affected by any act, omission,

matter or thing which, would reduce, release or prejudice the Obligor from any of the

indemnified obligations under this indemnity or prejudice or diminish the indemnified

obligations in whole or in part, including in law, equity or contract (whether or not known to it,

or to Bank).


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7. This indemnity shall survive the aforesaid Contract.

8. Any notice, request or other communication to be given or made under this indemnity shall be

in writing addressed to either party at the address stated in the aforesaid Contract and or as

stated above. 9. This indemnity shall be governed by, and construed in accordance with, the laws of India. The

Obligor irrevocably agrees that any legal action, suit or proceedings arising out of or relating to

any this indemnity may be brought in the Courts/Tribunals at Mumbai. Final judgment against

the Obligor in any such action, suit or proceeding shall be conclusive and may be enforced in

any other jurisdiction, by suit on the judgment, a certified copy of which shall be conclusive

evidence of the judgment, or in any other manner provided by law. By the execution of this

indemnity, the Obligor irrevocably submits to the exclusive jurisdiction of such Court/Tribunal

in any such action, suit or proceeding.

10. Bank may assign or transfer all or any part of its interest herein to any other person. Obligor shall not assign or transfer any of its rights or obligations under this indemnity, except with the

prior written consent of the Bank.

The words and expressions not specifically defined shall have the same meanings as are respectively

assigned to them in the Bid Document.

IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and year first

above written.

Signed and Delivered on behalf of )

( ___________________ )

by the hand of ___________________,)

_________, the authorized official )

of the Obligor )


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Appendix H

Undertaking from OEM

To,

The Chief General Manager, IT Department

IDBI Bank Ltd

IDBI Tower, 18th Floor, WTC Complex,

Cuffe Parade, Mumbai -5.

Dear Sir,

We_______ (OEM Vendor) who are established and reputed manufacturers of Enterprise Network Management Solution (Make: ) having factories/ Depot at ______ do hereby authorize

M/s.______ (Vendor Name) to offer their quotation, negotiate and conclude the contract with you

against the above invitation for the Bid.

We hereby extend our full support for ENMS solution for entire contract period per as per terms

and conditions of the tender offered against this invitation for Bid by the above firm. During

support period, If vendor is not able to resolve the issue, support should be directly provided by us.

We also extend our service support and Assurance of availability of our equipment‟s/solutions as

per terms and conditions of the tender, to M/s. ________ (Vendor Name) for a period of Three (3) years i.e. up to ________

Dated at ______________ this ________ day of _____________2019.

Authorized Signatory

Signature :

Name :

Designation :

Name & Address of the company :

Seal of the Company :

*To be submitted on Company (OEM)‟s letterhead.