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UnitedNationsDevelopmentProgram

Kigali-RwandaOctober2,2017

REQUESTFORPROPOSAL(RFP)

UNDPislookingforaFirm/CompanytosubmitaproposalforthePROVISIONOFTRAVELMANAGEMENTSERVICES(TMS)TOUNAGENCIESINRWANDA.

PleasebeguidedbytheformattachedheretoasAnnex2,inpreparingyourproposal.ProposalsmaybesubmittedonorbeforeOctober16,201712:00PMRwandaTimeandviaemail,couriermailorfaxtotheaddressbelow:

UnitedNationsDevelopmentProgramP.OBox445Kigali,Rwanda,4KN67St,Kigali,Rwanda

Attn:HeadofProcurementUnitEmail:offers.rw@undp.org

TheproposalmustbeexpressedinEnglish,andvalidaminimumperiodof90days.Inthecourseofpreparingyourproposal,itshallremainyourresponsibilitytoensurethatitreachestheaddressaboveonorbeforethedeadline.ProposalsthatarereceivedbyUNDPafterthedeadlineindicatedabove,forwhateverreason,shallnotbeconsideredforevaluation.Ifyouaresubmittingyourproposalbyemail,kindlyensurethattheyaresignedandinthepdf.Format,andfreefromanyvirusorcorruptedfiles.ServicesproposedshallbereviewedandevaluatedbasedoncompletenessandcomplianceoftheproposalandresponsivenesswiththerequirementsoftheRFPandallotherannexesprovidingdetailsofUNDPrequirements.Theproposalthatcomplieswithallrequirements,meetsalltheevaluationcriteriaandoffersthebest value formoney shall be selected and awarded the contract. Any offer that does notmeet therequirementsshallberejected.Anydiscrepancybetweentheunitpriceandthetotalpriceshallbere-computedbyUNDP,andtheunitpriceshallprevailandthetotalpriceshallbecorrected.IftheserviceproviderdoesnotacceptthefinalpricebasedonUNDP’sre-computationandcorrectionoferrors,itsproposalwillberejected.Nopricevariationduetoescalation,inflation,fluctuationinexchangerates,oranyothermarketfactorsshallbeacceptedbyUNDPafterithasreceivedtheproposal.Atthetimeofawardofthecontract,orpurchaseorder,UNDPreservestherighttovary(increaseordecrease)thequantityofservicesand/or

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goods,byuptoamaximumtwenty-fivepercent(25%)ofthetotaloffer,withoutanychangeintheunitpriceorothertermsandconditions.AnycontractorpurchaseorderthatwillbeissuedasaresultofthisRFPshallbesubjecttotheGeneralTermsandConditionsattachedhereto.ThemereactofsubmissionofaproposalimpliesthattheserviceprovideracceptswithoutquestiontheGeneralTermsandConditionsofUNDP,hereinattachedasAnnex3.PleasebeadvisedthatUNDPisnotboundtoacceptanyproposal,norawardacontractorapurchase order, nor be responsible for any cost associated with a service provider’s preparation orsubmissionofaproposal,regardlessoftheoutcomeorthemannerofconductingtheselectionprocess.UNDP’svendorprotestprocedureisintendedtoaffordanopportunitytoappealforpersonsorfirmsnotawardedaPurchaseOrderorcontractinacompetitiveprocurementprocess.Intheeventthatyoubelieveyouhavenotbeenfairytreated,youcanfinddetailedinformationaboutvendorprotestproceduresinthefollowinglink:http://www.undp.org/procurement/protest.shtml.UNDPencourageseveryprospectiveserviceprovidertopreventandavoidconflictsofinterest,bydisclosingtoUNDPifyou,oranyofyouraffiliatesorpersonnel,wereinvolvedinthepreparationoftherequirements,design,costestimates,andotherinformationusedinthisRFP.UNDPimplementsazerotoleranceonfraudandotherproscribedpractices,andiscommittedtopreventing,identifyingandaddressingallsuchactsandpracticesagainstUNDP,aswellasthirdpartiesinvolvedinUNDPactivities.UNDPexpecteditsservicesproviderstoadheretotheUNSupplierCodeofconductfoundinthislink:http://www.un.org/depts./pdf/pdf/conduct.english.pdfAll interestedcompaniesmaydownloadtheRequest forProposalandTermsofReferencedocumentsfromUNDPRwandawebsiteat:http://www.rw.undp.org/content/rwanda/en/home/operations/procurement/notices/Thankyouandwelookforwardtoreceivingyourproposal.Sincerelyyours,

RoselynSinemaniUNDPDeputyCountryDirector/Operations.

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Section2:InstructiontoProposers1Definitions

a) “Contract” refers to the agreement that will be signed by and between the UNDP and thesuccessful proposer, all the attached documents thereto, including the General Terms andConditions(GTC)andtheAppendices.

b) “Country”referstothecountryindicatedintheDataSheet.

c) “DataSheet”referstosuchpartoftheInstructionstoProposersusedtoreflectconditionsofthetenderingprocessthatarespecificfortherequirementsoftheRFP.

d) “Day”referstocalendarday.

e) “Government” refers to the Government of the country that will be receiving the servicesprovided/renderedspecifiedundertheContract.

f) “InstructionstoProposers” (Section2oftheRFP)referstothecompletesetofdocumentsthatprovidesProposerswithall informationneededandprocedurestobefollowedinthecourseofpreparingtheirProposals

g) “LOI”(Section1oftheRFP)referstotheLetterofInvitationsentbyUNDPtoProposers.

h) “MaterialDeviation”referstoanycontentsorcharacteristicsoftheproposalthatissignificantlydifferentfromanessentialaspectorrequirementoftheRFP,and:(i)substantiallyaltersthescopeandqualityoftherequirements;(ii)limitstherightsofUNDPand/ortheobligationsoftheofferor;and(iii)adverselyimpactsthefairnessandprinciplesoftheprocurementprocess,suchasthosethatcompromisethecompetitivepositionofotherofferors.

i) “Proposal”referstotheProposer’sresponsetotheRequestforProposal,includingtheProposal

SubmissionForm,TechnicalandFinancialProposalandallotherdocumentationattachedtheretoasrequiredbytheRFP.

j) “Proposer” refers to any legal entity that may submit, or has submitted, a Proposal for theprovisionofservicesrequestedbyUNDPthroughthisRFP.

k) “RFP”referstotheRequestforProposalsconsistingof instructionsandreferencespreparedby

UNDPforpurposesofselectingthebestserviceprovidertoperformtheservicesdescribedintheTermsofReference.

l) “Services”referstotheentirescopeoftasksanddeliverablesrequestedbyUNDPundertheRFP.

1 Note: this Section 2 - Instructions to Proposers shall not be modified in any way. Any necessary changes to address specific country and project information, shall be introduced only through the Data Sheet..

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m) “Supplemental Information to theRFP” refers to awritten communication issuedbyUNDP toprospectiveProposerscontainingclarifications,responsestoqueriesreceivedfromprospectiveProposers,orchangestobemadeintheRFP,atanytimeafterthereleaseoftheRFPbutbeforethedeadlineforthesubmissionofProposals.

n) “Terms of Reference” (TOR) refers to the document included in this RFP as Section 3 which

describes the objectives, scope of services, activities, tasks to be performed, respectiveresponsibilitiesoftheproposer,expectedresultsanddeliverablesandotherdatapertinenttotheperformanceoftherangeofdutiesandservicesexpectedofthesuccessfulproposer.

A. GENERAL

1. UNDPherebysolicitsProposalsinresponsetothisRequestforProposal(RFP).Proposersmust

strictlyadheretoalltherequirementsofthisRFP.Nochanges,substitutionsorotheralterationstotherulesandprovisionsstipulatedinthisRFPmaybemadeorassumedunlessitisinstructedorapprovedinwritingbyUNDPintheformofSupplementalInformationtotheRFP.

2. Submission of a Proposal shall be deemed as an acknowledgement by the Proposer that all

obligationsstipulatedbythisRFPwillbemetand,unlessspecifiedotherwise,theProposerhasread,understoodandagreedtoalltheinstructionsinthisRFP.

3. AnyProposalsubmittedwillberegardedasanofferbytheProposeranddoesnotconstituteor

implytheacceptanceofanyProposalbyUNDP.UNDPisundernoobligationtoawardacontracttoanyProposerasaresultofthisRFP.

4. UNDPimplementsapolicyofzerotoleranceonproscribedpractices,includingfraud,corruption,

collusion,unethicalpractices,andobstruction.UNDPiscommittedtopreventing,identifyingandaddressingallactsoffraudandcorruptpracticesagainstUNDPaswellasthirdpartiesinvolvedinUNDPactivities.(Seehttp://www.undp.org/content/dam/undp/library/corporate/Transparency/UNDP_Anti_Fraud_Policy_English_FINAL_june_2011.pdfandhttp://www.undp.org/content/undp/en/home/operations/procurement/protestandsanctions/forfulldescriptionofthepolicies)

5. InrespondingtothisRFP,UNDPrequiresallProposerstoconductthemselvesinaprofessional,

objectiveand impartialmanner,and theymustatall timesholdUNDP’s interestsparamount.Proposersmust strictly avoid conflictswith other assignments or their own interests, and actwithoutconsiderationforfuturework.AllProposersfoundtohaveaconflictofinterestshallbedisqualified. Without limitation on the generality of the above, Proposers, and any of theiraffiliates, shall be considered to have a conflict of interest with one ormore parties in thissolicitationprocess,ifthey:5.1 Areorhavebeenassociatedinthepast,withafirmoranyofitsaffiliateswhichhavebeen

engagedUNDPtoprovideservicesforthepreparationofthedesign,specifications,Termsof Reference, cost analysis/estimation, and other documents to be used for theprocurementofthegoodsandservicesinthisselectionprocess;

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5.2 Wereinvolvedinthepreparationand/ordesignoftheprogramme/projectrelatedtotheservicesrequestedunderthisRFP;or

5.3 Are found to be in conflict for any other reason, as may be established by, or at thediscretionof,UNDP.

Intheeventofanyuncertaintyintheinterpretationofwhatispotentiallyaconflictofinterest,proposersmustdisclosetheconditiontoUNDPandseekUNDP’sconfirmationonwhetherornotsuchconflictexists.

6. Similarly,theProposersmustdiscloseintheirproposaltheirknowledgeofthefollowing:6.1 That they are owners, part-owners, officers, directors, controlling shareholders, or they

havekeypersonnelwhoarefamilyofUNDPstaff involved intheprocurementfunctionsand/or the Government of the country or any Implementing Partner receiving servicesunderthisRFP;and

6.2 Allothercircumstancesthatcouldpotentiallyleadtoactualorperceivedconflictofinterest,collusionorunfaircompetitionpractices.

Failureofsuchdisclosuremayresultintherejectionoftheproposalorproposalsaffectedbythenon-disclosure.

7. TheeligibilityofProposersthatarewhollyorpartlyownedbytheGovernmentshallbesubjectto

UNDP’s further evaluation and review of various factors such as being registered as anindependententity,theextentofGovernmentownership/share,receiptofsubsidies,mandate,accesstoinformationinrelationtothisRFP,andothersthatmayleadtoundueadvantageagainstotherProposers,andtheeventualrejectionoftheProposal.

8. AllProposersmustadheretotheUNDPSupplierCodeofConduct,whichmaybefoundatthis

link:http://www.un.org/depts/ptd/pdf/conduct_english.pdf

B. CONTENTSOFPROPOSAL

9. SectionsofProposal

Proposersarerequiredtocomplete,signandsubmitthefollowingdocuments:9.1 ProposalSubmissionCoverLetterForm(seeRFPSection4);9.2 DocumentsEstablishingtheEligibilityandQualificationsoftheProposer(seeRFPSection5);9.3 TechnicalProposal(seeprescribedforminRFPSection6);9.4 FinancialProposal(seeprescribedforminRFPSection7);9.5 ProposalSecurity,ifapplicable(ifrequiredandasstatedintheDataSheet(DSnos.9-11),

seeprescribedForminRFPSection8);9.6 Anyattachmentsand/orappendicestotheProposal.

10. ClarificationofProposal

10.1 ProposersmayrequestclarificationsofanyoftheRFPdocumentsnolaterthanthedate

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indicatedintheDataSheet(DSno.16)priortotheproposalsubmissiondate.AnyrequestforclarificationmustbesentinwritingviacourierorthroughelectronicmeanstotheUNDPaddressindicatedintheDataSheet(DSno.17).UNDPwillrespondinwriting,transmittedbyelectronicmeansandwilltransmitcopiesoftheresponse(includinganexplanationofthequerybutwithoutidentifyingthesourceofinquiry)toallProposerswhohaveprovidedconfirmationoftheirintentiontosubmitaProposal.

10.2 UNDPshallendeavortoprovidesuchresponsestoclarificationsinanexpeditiousmanner,

butanydelayinsuchresponseshallnotcauseanobligationonthepartofUNDPtoextendthesubmissiondateoftheProposals,unlessUNDPdeemsthatsuchanextensionisjustifiedandnecessary.

11. AmendmentofProposals

11.1 AtanytimepriortothedeadlineofProposalsubmission,UNDPmayforanyreason,such

asinresponsetoaclarificationrequestedbyaProposer,modifytheRFPintheformofaSupplementalInformationtotheRFP.AllprospectiveProposerswillbenotifiedinwritingofallchanges/amendmentsandadditionalinstructionsthroughSupplementalInformationtotheRFPandthroughthemethodspecifiedintheDataSheet(DSNo.18).

11.2 InordertoaffordprospectiveProposersreasonabletimetoconsidertheamendmentsin

preparingtheirProposals,UNDPmay,atitsdiscretion,extendthedeadlineforsubmissionofProposals,ifthenatureoftheamendmenttotheRFPjustifiessuchanextension.

C.PREPARATIONOFPROPOSALS

12. Cost

TheProposer shallbearanyandall costs related to thepreparationand/or submissionof theProposal, regardless of whether its Proposal was selected or not. UNDP shall in no case beresponsibleorliableforthosecosts,regardlessoftheconductoroutcomeoftheprocurementprocess.

13. Language

The Proposal, as well as any and all related correspondence exchanged by the Proposer andUNDP,shallbewritten in the language(s)specified in theDataSheet (DSNo4). AnyprintedliteraturefurnishedbytheProposerwritteninalanguageotherthanthelanguageindicatedintheDataSheet,mustbeaccompaniedbyatranslationinthepreferredlanguageindicatedintheDataSheet.ForpurposesofinterpretationoftheProposal,andintheeventofdiscrepancyorinconsistencyinmeaning,theversiontranslatedintothepreferredlanguageshallgovern.Uponconclusionofacontract,thelanguageofthecontractshallgoverntherelationshipbetweenthecontractorandUNDP.

14. ProposalSubmissionFormTheProposershallsubmittheProposalSubmissionFormusingtheformprovidedinSection4

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ofthisRFP.

15. TechnicalProposalFormatandContentUnlessotherwisestatedintheDataSheet(DSno.28),theProposershallstructuretheTechnicalProposalasfollows:

15.1 ExpertiseofFirm/Organization–thissectionshouldprovidedetailsregardingmanagement

structure of the organization, organizational capability/resources, and experience oforganization/firm, the list of projects/contracts (both completed and on-going, bothdomesticandinternational)whicharerelatedorsimilarinnaturetotherequirementsoftheRFP,andproofoffinancialstabilityandadequacyofresourcestocompletetheservicesrequiredbytheRFP(seeRFPclause18andDSNo.26forfurtherdetails).ThesameshallapplytoanyotherentityparticipatingintheRFPasaJointVentureorConsortium.

15.2 Proposed Methodology, Approach and Implementation Plan – this section should

demonstratetheProposer’sresponsetotheTermsofReferencebyidentifyingthespecificcomponents proposed, how the requirements shall be addressed, as specified, point bypoint; providing a detailed description of the essential performance characteristicsproposed; identifying the works/portions of the work that will be subcontracted; anddemonstratinghowtheproposedmethodologymeetsorexceedsthespecifications,whileensuringappropriatenessoftheapproachtothelocalconditionsandtherestoftheprojectoperatingenvironment.ThismethodologymustbelaidoutinanimplementationtimetablethatiswithinthedurationofthecontractasspecifiedintheDataSheet(DSnos.29and30).

Proposersmustbe fullyawarethat theproductsorservicesthatUNDPrequiresmaybetransferred, immediately or eventually, byUNDP to theGovernment partners, or to anentitynominatedby the latter, in accordancewithUNDP’spolicies andprocedures. Allproposersarethereforerequiredtosubmitthefollowingintheirproposals:a) Astatementofwhetherany importorexport licencesarerequired inrespectofthe

goods to be purchased or services to be rendered, including any restrictions in thecountry of origin, use or dual use nature of the goods or services, including anydispositiontoendusers;and

b) ConfirmationthattheProposerhasobtainedlicenseofthisnatureinthepast,andhavean expectation of obtaining all the necessary licenses, should their Proposal berenderedthemostresponsive.

15.3 ManagementStructureandKeyPersonnel–Thissectionshouldincludethecomprehensive

curriculumvitae(CVs)ofkeypersonnelthatwillbeassignedtosupporttheimplementationof theproposedmethodology,clearlydefining therolesandresponsibilitiesvis-à-vis theproposedmethodology.CVsshouldestablishcompetenceanddemonstratequalificationsinareasrelevanttotheTOR.

In complying with this section, the Proposer assures and confirms to UNDP that thepersonnelbeingnominatedareavailablefortheContractonthedatesproposed.Ifanyofthekeypersonnellaterbecomesunavailable,exceptforunavoidablereasonssuchasdeath

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ormedical incapacity,amongotherpossibilities,UNDPreservestherighttoconsidertheproposal non-responsive. Anydeliberate substitutionarising fromunavoidable reasons,includingdelayintheimplementationoftheprojectofprogrammethroughnofaultoftheProposershallbemadeonlywithUNDP’sacceptanceofthejustificationforsubstitution,andUNDP’sapprovalofthequalificationofthereplacementwhoshallbeeitherofequalorsuperiorcredentialsastheonebeingreplaced.

15.4 Where the Data Sheet requires the submission of the Proposal Security, the Proposal

SecurityshallbeincludedalongwiththeTechnicalProposal.TheProposalSecuritymaybeforfeitedbyUNDP,andrejecttheProposal,intheeventofanyoranycombinationofthefollowingconditions:

a) IftheProposerwithdrawsitsofferduringtheperiodoftheProposalValidityspecified

intheDataSheet(DSno.11),or;b) IftheProposalSecurityamountisfoundtobelessthanwhatisrequiredbyUNDPas

indicatedintheDataSheet(DSno.9),or;c) InthecasethesuccessfulProposerfails:

i. tosigntheContractafterUNDPhasawardedit;ii. tocomplywithUNDP’svariationofrequirement,asperRFPclause35;oriii. tofurnishPerformanceSecurity,insurances,orotherdocumentsthatUNDPmay

require as a condition to rendering the effectivity of the contract thatmay beawardedtotheProposer.

16. FinancialProposals

TheFinancialProposalshallbepreparedusingtheattachedstandardform(Section7).Itshalllistallmajorcostcomponentsassociatedwiththeservices,andthedetailedbreakdownofsuchcosts.AlloutputsandactivitiesdescribedintheTechnicalProposalmustbepricedseparatelyonaone-to-onecorrespondence.AnyoutputandactivitiesdescribedintheTechnicalProposalbutnot priced in the Financial Proposal, shall be assumed to be included in the prices of otheractivitiesoritems,aswellasinthefinaltotalprice.

17. Currencies

AllpricesshallbequotedinthecurrencyindicatedintheDataSheet(DSno.15).However,whereProposalsarequotedindifferentcurrencies,forthepurposesofcomparisonofallProposals:

a) UNDPwillconvertthecurrencyquotedintheProposalintotheUNDPpreferredcurrency,in

accordancewiththeprevailingUNoperationalrateofexchangeonthelastdayofsubmissionofProposals;and

b) Intheeventthattheproposal foundtobethemostresponsivetotheRFPrequirement isquotedinanothercurrencydifferentfromthepreferredcurrencyasperDataSheet(DSno.15), then UNDP shall reserve the right to award the contract in the currency of UNDP’spreference,usingtheconversionmethodspecifiedabove.

Proposalssubmittedbytwo(2)ormoreProposersshallallberejectediftheyarefoundtohaveanyofthefollowing:

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a) theyhaveatleastonecontrollingpartner,directororshareholderincommon;orb) anyoneofthemreceiveorhavereceivedanydirectorindirectsubsidyfromtheother/s;orc) theyhavethesamelegalrepresentativeforpurposesofthisRFP;ord) theyhavearelationshipwitheachother,directlyorthroughcommonthirdparties,thatputs

them in a position to have access to information about, or influence on the Proposal of,anotherProposerregardingthisRFPprocess;

e) theyare subcontractors toeachother’sProposal,ora subcontractor tooneProposalalsosubmitsanotherProposalunderitsnameasleadProposer;or

f) anexpertproposedtobeintheteamofoneProposerparticipatesinmorethanoneProposalreceivedforthisRFPprocess.ThisconditiondoesnotapplytosubcontractorsbeingincludedinmorethanoneProposal.

18. DocumentsEstablishingtheEligibilityandQualificationsoftheProposer

TheProposershallfurnishdocumentaryevidenceofitsstatusasaneligibleandqualifiedvendor,using the forms provided under Section 5, Proposer Information Forms. In order to award acontract to a Proposer, its qualifications must be documented to UNDP’s satisfaction. Theseinclude,butarenotlimitedto,thefollowing:a) That,inthecaseofaProposerofferingtosupplygoodsundertheContractwhichtheProposer

didnotmanufactureorotherwiseproduce, theProposerhasbeendulyauthorizedby thegoods’manufacturerorproducertosupplythegoodsinthecountryoffinaldestination;

b) ThattheProposerhasthefinancial,technical,andproductioncapabilitynecessarytoperformtheContract;and

c) That,tothebestoftheProposer’sknowledge,itisnotincludedintheUN1267/1989ListortheUNIneligibilityList,norinanyandallofUNDP’slistofsuspendedandremovedvendors.

19. JointVenture,ConsortiumorAssociation

IftheProposerisagroupoflegalentitiesthatwillformorhaveformedajointventure,consortiumorassociationatthetimeofthesubmissionoftheProposal,theyshallconfirmintheirProposalthat : (i) theyhave designatedonepartytoactasa leadentity,dulyvestedwithauthoritytolegallybindthemembersofthejointventurejointlyandseverally,andthisshallbedulyevidencedbyadulynotarizedAgreementamongthelegalentities,whichshallbesubmittedalongwiththeProposal; and (ii) if theyareawarded the contract, the contract shallbeentered into,byandbetweenUNDPandthedesignatedleadentity,whoshallbeactingforandonbehalfofallthememberentitiescomprisingthejointventure.AftertheProposalhasbeensubmittedtoUNDP,theleadentityidentifiedtorepresentthejointventureshallnotbealteredwithoutthepriorwrittenconsentofUNDP.Furthermore,neithertheleadentitynorthememberentitiesofthejointventurecan:

a) Submitanotherproposal,eitherinitsowncapacity;norb) AsaleadentityoramemberentityforanotherjointventuresubmittinganotherProposal.

The description of the organization of the joint venture/consortium/association must clearlydefinetheexpectedroleofeachoftheentityinthejointventureindeliveringtherequirements

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oftheRFP,bothintheProposalandtheJointVentureAgreement.AllentitiesthatcomprisethejointventureshallbesubjecttotheeligibilityandqualificationassessmentbyUNDP.Wherea jointventure ispresenting itstrackrecordandexperience inasimilarundertakingasthoserequiredintheRFP,itshouldpresentsuchinformationinthefollowingmanner:

a) Thosethatwereundertakentogetherbythejointventure;andb) Thosethatwereundertakenbytheindividualentitiesofthejointventureexpectedtobe

involvedintheperformanceoftheservicesdefinedintheRFP.Previouscontractscompletedbyindividualexpertsworkingprivatelybutwhoarepermanentlyorweretemporarilyassociatedwithanyofthememberfirmscannotbeclaimedastheexperienceofthejointventureorthoseofitsmembers,butshouldonlybeclaimedbytheindividualexpertsthemselvesintheirpresentationoftheirindividualcredentials.Ifajointventure’sProposalisdeterminedbyUNDPasthemostresponsiveProposalthatoffersthebestvalueformoney,UNDPshallawardthecontracttothejointventure,inthenameofitsdesignated lead entity. The lead entity shall sign the contract for and on behalf of all othermemberentities.

20. AlternativeProposalsUnlessotherwisespecifiedintheDataSheet(DSnos.5and6),alternativeproposalsshallnotbeconsidered. Where the conditions for its acceptance are met, or justifications are clearlyestablished,UNDPreservestherighttoawardacontractbasedonanalternativeproposal.

21. ValidityPeriod

ProposalsshallremainvalidfortheperiodspecifiedintheDataSheet(DSno.8),commencingonthesubmissiondeadlinedatealsoindicatedintheDataSheet(DSno.21).AProposalvalidforashorterperiodshallbeimmediatelyrejectedbyUNDPandrenderednon-responsive.Inexceptionalcircumstances,priortotheexpirationoftheproposalvalidityperiod,UNDPmayrequest Proposers to extend the period of validity of their Proposals. The request and theresponsesshallbemadeinwriting,andshallbeconsideredintegraltotheProposal.

22. Proposer’sConference

When appropriate, a proposer’s conferencewill be conducted at the date, time and locationspecifiedintheDataSheet(DSno.7).AllProposersareencouragedtoattend.Non-attendance,however,shallnotresultindisqualificationofaninterestedProposer.Minutesoftheproposer’sconferencewillbeeitherpostedontheUNDPwebsite,ordisseminatedtotheindividualfirmswhohaveregisteredorexpressedinterestwiththecontract,whetherornottheyattendedtheconference. No verbal statement made during the conference shall modify the terms andconditions of the RFP unless such statement is specifically written in the Minutes of theConference,orissued/postedasanamendmentintheformofaSupplementalInformationtotheRFP.

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D.SUBMISSIONANDOPENINGOFPROPOSALS

23. Submission23.1 The Financial Proposal and the Technical Proposal Envelopes MUST BE COMPLETELY

SEPARATEandeachofthemmustbesubmittedsealedindividuallyandclearlymarkedontheoutsideaseither“TECHNICALPROPOSAL”or“FINANCIALPROPOSAL”,asappropriate.EachenvelopeMUSTclearlyindicatethenameoftheProposer.TheouterenvelopesshallbeartheaddressofUNDPasspecifiedintheDataSheet(DSno.20)andshallincludetheProposer’snameandaddress,aswellasawarningthatstate“nottobeopenedbeforethetime and date for proposal opening” as specified in the Data Sheet (DS no. 24). TheProposer shall assume the responsibility for themisplacementorprematureopeningofProposalsduetoimpropersealingandlabelingbytheProposer.

23.2 ProposersmustsubmittheirProposalsinthemannerspecifiedintheDataSheet(DSnos.

22and23).WhentheProposalsareexpectedtobeintransitformorethan24hours,theProposermustensurethatsufficientleadtimehasbeenprovidedinordertocomplywithUNDP’sdeadlineforsubmission.UNDPshallindicateforitsrecordthattheofficialdateandtime of receiving the Proposal is the actual date and timewhen the said Proposal hasphysicallyarrivedattheUNDPpremisesindicatedintheDataSheet(DSno.20).

23.3 ProposerssubmittingProposalsbymailorbyhandshallenclosetheoriginalandeachcopy

of the Proposal, in separate sealed envelopes, duly marking each of the envelopes as“OriginalProposal”and“CopyofProposal”asappropriate.The2envelopesshallthenbesealedinanouterenvelope.ThenumberofcopiesrequiredshallbeasspecifiedintheDataSheet(DSNo.19).Intheeventofanydiscrepancybetweenthecontentsofthe“OriginalProposal”andthe“CopyofProposal”,thecontentsoftheoriginalshallgovern.Theoriginalversion of the Proposal shall be signed or initialed by the Proposer or person(s) dulyauthorized to commit the Proposer on every page. The authorization shall becommunicated throughadocumentevidencing suchauthorization issuedby thehighestofficialofthefirm,oraPowerofAttorney,accompanyingtheProposal.

23.4 ProposersmustbeawarethatthemereactofsubmissionofaProposal, inandof itself,

impliesthattheProposeracceptstheGeneralContractTermsandConditionsofUNDPasattachedheretoasSection11.

24. DeadlineforSubmissionofProposalsandLateProposals

ProposalsmustbereceivedbyUNDPattheaddressandnolaterthanthedateandtimespecifiedintheDataSheet(DSnos.20and21).UNDPshallnotconsideranyProposalthatarrivesafterthedeadlineforsubmissionofProposals.AnyProposalreceivedbyUNDPafterthedeadlineforsubmissionofProposalsshallbedeclaredlate,rejected,andreturnedunopenedtotheProposer.

25. Withdrawal,Substitution,andModificationofProposals

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25.1 ProposersareexpectedtohavesoleresponsibilityfortakingstepstocarefullyexamineindetailthefullconsistencyofitsProposalstotherequirementsoftheRFP,keepinginmind that material deficiencies in providing information requested by UNDP, or lackclarity in thedescriptionof services tobeprovided,may result in the rejectionof theProposal. The Proposer shall assume the responsibility regarding erroneousinterpretationsorconclusionsmadebytheProposerinthecourseofunderstandingtheRFPoutofthesetofinformationfurnishedbyUNDP.

25.2 AProposermaywithdraw,substituteormodifyitsProposalafterithasbeensubmitted

bysendingawrittennoticeinaccordancewithClause23.1,dulysignedbyanauthorizedrepresentative,andshallincludeacopyoftheauthorization(oraPowerofAttorney).Thecorresponding substitution or modification of the Proposal must accompany therespectivewrittennotice.AllnoticesmustbereceivedbyUNDPpriortothedeadlineforsubmissionandsubmittedinaccordancewithRFPClause23.1(exceptthatwithdrawalnotices do not require copies). The respective envelopes shall be clearly marked“WITHDRAWAL,”“SUBSTITUTION,”orMODIFICATION”.

25.3 ProposalsrequestedtobewithdrawnshallbereturnedunopenedtotheProposers.25.4 No Proposalmay bewithdrawn, substituted, ormodified in the interval between the

deadlineforsubmissionofProposalsandtheexpirationoftheperiodofproposalvalidityspecifiedbytheProposerontheProposalSubmissionFormoranyextensionthereof.

26. ProposalOpening

UNDPwillopentheProposalsinthepresenceofanad-hoccommitteeformedbyUNDPofatleasttwo(2)members.Ifelectronicsubmissionispermitted,anyspecificelectronicproposalopeningproceduresshallbeasspecifiedintheDataSheet(DSno.23).

TheProposers’names,modifications,withdrawals,theconditionoftheenvelopelabels/seals,thenumberoffolders/filesandallothersuchotherdetailsasUNDPmayconsiderappropriate,willbeannouncedattheopening.NoProposalshallberejectedattheopeningstage,exceptforlatesubmission,forwhichtheProposalshallbereturnedunopenedtotheProposer.

27. Confidentiality

Information relating to the examination, evaluation, and comparison of Proposals, and therecommendationofcontractaward,shallnotbedisclosedtoProposersoranyotherpersonsnotofficiallyconcernedwithsuchprocess,evenafterpublicationofthecontractaward.AnyeffortbyaProposertoinfluenceUNDPintheexamination,evaluationandcomparisonoftheProposals or contract award decisions may, at UNDP’s decision, result in the rejection of itsProposal.IntheeventthataProposerisunsuccessful,theProposermayseekameetingwithUNDPforadebriefing. The purpose of the debriefing is discussing the strengths and weaknesses of theProposer’ssubmission,inordertoassisttheProposerinimprovingtheproposalspresentedtoUNDP.ThecontentofotherproposalsandhowtheycomparetotheProposer’ssubmissionshall

13

notbediscussed.

E.EVALUATIONOFPROPOSALS

28. PreliminaryExaminationofProposals

UNDP shall examine the Proposals to determine whether they are complete with respect tominimum documentary requirements, whether the documents have been properly signed,whetherornottheProposerisintheUNSecurityCouncil1267/1989Committee'slistofterroristsandterroristfinanciers,andinUNDP’slistofsuspendedandremovedvendors,andwhethertheProposalsaregenerallyinorder,amongotherindicatorsthatmaybeusedatthisstage.UNDPmayrejectanyProposalatthisstage.

29. EvaluationofProposals29.1 UNDPshallexaminetheProposaltoconfirmthatalltermsandconditionsundertheUNDP

GeneralTermsandConditionsandSpecialConditionshavebeenacceptedbytheProposerwithoutanydeviationorreservation.

29.2 TheevaluationteamshallreviewandevaluatetheTechnicalProposalsonthebasisoftheir

responsivenesstotheTermsofReferenceandotherdocumentationprovided,applyingtheevaluationcriteria,sub-criteria,andpointsystemspecified intheDataSheet (DSno.32).EachresponsiveProposalwillbegivenatechnicalscore.AProposalshallberenderednon-responsive at this stage if it does not substantially respond to the RFP particularly thedemandsoftheTermsofReference,whichalsomeansthatitfailstoachievetheminimumtechnicalscoreindicatedintheDataSheet(DSno.25).AbsolutelynochangesmaybemadebyUNDPinthecriteria,sub-criteriaandpointsystemindicatedintheDataSheet(DSno.32)afterallProposalshavebeenreceived.

29.3 In the second stage, only the Financial Proposals of those Proposers who achieve the

minimum technical scorewill be opened for evaluation for comparison and review. TheFinancial Proposal Envelopes corresponding to Proposals that did notmeet theminimumpassingtechnicalscoreshallbereturnedtotheProposerunopened.Theoverallevaluationscorewillbebasedeitheronacombinationofthetechnicalscoreandthefinancialoffer,orthelowestevaluatedfinancialproposalofthetechnicallyqualifiedProposers.TheevaluationmethodthatappliesforthisRFPshallbeasindicatedintheDataSheet(DSNo.25).

WhentheDataSheetspecifiesacombinedscoringmethod,theformulafortheratingoftheProposalswillbeasfollows:

RatingtheTechnicalProposal(TP):

TPRating=(TotalScoreObtainedbytheOffer/Max.ObtainableScoreforTP)x100

RatingtheFinancialProposal(FP):

14

FPRating=(LowestPricedOffer/PriceoftheOfferBeingReviewed)x100TotalCombinedScore:

(TPRating)x(WeightofTP,e.g.70%)

+(FPRating)x(WeightofFP,e.g.,30%)

TotalCombinedandFinalRatingoftheProposal

29.4 UNDPreservestherighttoundertakeapost-qualificationexerciseaimedatdetermining,toits satisfaction the validity of the information provided by the Proposer. Such post-qualificationshallbefullydocumentedand,amongthosethatmaybelistedintheDataSheet(DSNo.33),mayinclude,butneednotbelimitedto,alloranycombinationofthefollowing:

a) Verification of accuracy, correctness and authenticity of information provided by the

Proposeronthelegal,technicalandfinancialdocumentssubmitted;b) ValidationofextentofcompliancetotheRFPrequirementsandevaluationcriteriabased

onwhathassofarbeenfoundbytheevaluationteam;c) Inquiry and reference checking with Government entities with jurisdiction on the

Proposer,oranyotherentitythatmayhavedonebusinesswiththeProposer;d) Inquiryandreferencecheckingwithotherpreviousclientsonthequalityofperformance

onongoingorpreviouscontractscompleted;e) Physical inspectionof theProposer’soffices,branchesorotherplaceswherebusiness

transpires,withorwithoutnoticetotheProposer;f) Qualityassessmentofongoingandcompletedoutputs,worksandactivitiessimilartothe

requirementsofUNDP,whereavailable;andg) OthermeansthatUNDPmaydeemappropriate,atanystagewithintheselectionprocess,

priortoawardingthecontract.

30. ClarificationofProposalsToassistintheexamination,evaluationandcomparisonofProposals,UNDPmay,atitsdiscretion,askanyProposerforaclarificationofitsProposal.UNDP’srequestforclarificationandtheresponseshallbeinwriting.Notwithstandingthewrittencommunication,nochangeinthepricesorsubstanceoftheProposalshallbesought,offered,orpermitted,except toprovide clarification, and confirm the correctionof anyarithmeticerrorsdiscoveredbyUNDPintheevaluationoftheProposals,inaccordancewithRFPClause32.AnyunsolicitedclarificationsubmittedbyaProposer in respect to itsProposal,which isnotaresponsetoarequestbyUNDP,shallnotbeconsideredduringthereviewandevaluationoftheProposals.

31. ResponsivenessofProposal

UNDP’s determination of a Proposal’s responsiveness will be based on the contents of the

15

Proposalitself.

Asubstantially responsiveProposal isonethatconformstoall theterms,conditions,TORandotherrequirementsoftheRFPwithoutmaterialdeviation,reservation,oromission.

If a Proposal is not substantially responsive, it shall be rejected by UNDP and may notsubsequently be made responsive by the Proposer by correction of the material deviation,reservation,oromission.

32. Nonconformities,ReparableErrorsandOmissions

ProvidedthataProposal issubstantiallyresponsive,UNDPmaywaiveanynon-conformitiesoromissionsintheProposalthat,intheopinionofUNDP,donotconstituteamaterialdeviation.ProvidedthataProposalissubstantiallyresponsive,UNDPmayrequesttheProposertosubmitthe necessary information or documentation, within a reasonable period of time, to rectifynonmaterial nonconformities or omissions in the Proposal related to documentationrequirements. Suchomission shall not be related to any aspect of theprice of the Proposal.FailureoftheProposertocomplywiththerequestmayresultintherejectionofitsProposal.ProvidedthattheProposalissubstantiallyresponsive,UNDPshallcorrectarithmeticalerrorsasfollows:a) if there is adiscrepancybetween theunitpriceand the line item total that is obtainedby

multiplyingtheunitpricebythequantity,theunitpriceshallprevailandthelineitemtotalshall be corrected,unless in theopinionofUNDP there is anobviousmisplacementof thedecimalpointintheunitprice,inwhichcasethelineitemtotalasquotedshallgovernandtheunitpriceshallbecorrected;

b) if there isanerror ina total corresponding to theadditionor subtractionof subtotals, thesubtotalsshallprevailandthetotalshallbecorrected;and

c) ifthereisadiscrepancybetweenwordsandfigures,theamountinwordsshallprevail,unlesstheamountexpressedinwordsisrelatedtoanarithmeticerror,inwhichcasetheamountinfiguresshallprevailsubjecttotheabove.

If theProposerdoesnot accept the correctionoferrorsmadebyUNDP, its Proposal shall berejected.

F.AWARDOFCONTRACT

33. RighttoAccept,Reject,orRenderNon-ResponsiveAnyorAllProposals

UNDPreservestherighttoacceptorrejectanyProposal,torenderanyoralloftheProposalsasnon-responsive, and to reject all Proposals at any time prior to award of contract, withoutincurringanyliability,orobligationtoinformtheaffectedProposer(s)ofthegroundsforUNDP’saction.Furthermore,UNDPshallnotbeobligedtoawardthecontracttothelowestpriceoffer.UNDP shall also verify, and immediately reject their respective Proposal, if the Proposers arefound to appear in the UN’s Consolidated List of Individuals and Entities with Association to

16

TerroristOrganizations, intheListofVendorsSuspendedorRemovedfromtheUNSecretariatProcurementDivisionVendorRoster,theUNIneligibilityList,andothersuchliststhatasmaybeestablishedorrecognizedbyUNDPpolicyonVendorSanctions.(Seehttp://www.undp.org/content/undp/en/home/operations/procurement/protestandsanctions/fordetails)

34. AwardCriteria

Prior to expiration of the period of proposal validity, UNDP shall award the contract to thequalifiedProposerwiththehighesttotalscorebasedontheevaluationmethodindicatedintheDataSheet(DSnos.25and32).

35. RighttoVaryRequirementsattheTimeofAward

AtthetimeofawardofContract,UNDPreservestherighttovarythequantityofservicesand/orgoods,byuptoamaximumtwentyfivepercent(25%)ofthetotaloffer,withoutanychangeintheunitpriceorothertermsandconditions.

36. ContractSignature

Withinfifteen(15)daysfromthedateofreceiptoftheContract,thesuccessfulProposershallsignanddatetheContractandreturnittoUNDP.

Failure of the successful Proposer to complywith the requirement of RFP Clause 35 and thisprovisionshallconstitutesufficientgroundsfortheannulmentoftheaward,andforfeitureoftheProposalSecurityifany,andonwhichevent,UNDPmayawardtheContracttotheProposerwiththesecondhighestratedProposal,orcallfornewProposals.

37. PerformanceSecurity

Aperformancesecurity,ifrequired,shallbeprovidedintheamountandformprovidedinSection9andbythedeadlineindicatedintheDataSheet(DSno.14),asapplicable.WhereaPerformanceSecurity will be required, the submission of the said document, and the confirmation of itsacceptancebyUNDP,shallbeaconditionfortheeffectivityoftheContractthatwillbesignedbyandbetweenthesuccessfulProposerandUNDP.

38. BankGuaranteeforAdvancedPayment

ExceptwhentheinterestsofUNDPsorequire,itistheUNDP’spreferencetomakenoadvancedpayment(s)oncontracts(i.e.,paymentswithouthavingreceivedanyoutputs).IntheeventthattheProposerrequiresanadvancedpaymentuponcontractsignature,andifsuchrequestisdulyacceptedbyUNDP,andthesaidadvancedpaymentexceeds20%ofthetotalproposalprice,orexceedtheamountofUSD30,000,UNDPshallrequiretheProposertosubmitaBankGuaranteeinthesameamountastheadvancedpayment.AbankguaranteeforadvancedpaymentshallbefurnishedintheformprovidedinSection10.

39. VendorProtest

17

UNDP’svendorprotestprocedureprovidesanopportunityforappealtothosepersonsorfirmsnotawardedapurchaseorderorcontractthroughacompetitiveprocurementprocess. IntheeventthataProposerbelievesthatitwasnottreatedfairly,thefollowinglinkprovidesfurtherdetailsregardingUNDPvendorprotestprocedures:

http://www.undp.org/content/undp/en/home/operations/procurement/protestandsanctions/

18

InstructionstoProposers

DATASHEET

The following data for the services to be procured shall complement, supplement, or amend theprovisionsintheInstructiontoProposers.InthecaseofaconflictbetweentheInstructionstoProposers,theDataSheet,andotherannexesorreferencesattachedtotheDataSheet,theprovisionsintheDataSheetshallgovern.

DSNo.2

CrossRef.toInstruc-tions

Data

SpecificInstructions/Requirements

1 ProjectTitle: TRAVELSERVICES

2 TitleofServices/Work: PROVISIONOFTRAVELMANAGEMENTSERVICESTO–UNAGENCIESINRWANDA

3 Country/RegionofWorkLocation:

RWANDA

4 C.13 LanguageoftheProposal: ☒English☐French☐Spanish☐Others(pls.specify)________________________

5 C.20 ConditionsforSubmittingProposalsforPartsorsub-partsoftheTOR

☐Allowed

☒Notallowed

6 C.20 ConditionsforSubmittingAlternativeProposals

☒Shallnotbeconsidered

7 C.22 Apre-proposalconferencewillbeheldon:

Time:Clickheretoentertext.Date:Clickheretoenteradate.Venue:_____________________TheUNDPfocalpointforthearrangementis:

2AllDSnumberentriesintheDataSheetarecitedasreferenceintheInstructionstoProposers.AllDSnos.correspondingtoaDatamustnotbemodified.Onlyinformationonthe3rdcolumnmaybemodifiedbytheuser.Iftheinformationdoesnotapply,the3rdcolumnmuststate“N/A”butmustnotbedeleted.

19

Clickheretoentertext.Address:________________________Telephone:_______________Facsimile:____________________E-mail:

8 C.21 PeriodofProposalValiditycommencingonthesubmissiondate

☐60days☒90days☐120days

9 B.9.5C.15.4b)

ProposalSecurity ☐RequiredAmount:Clickheretoentertext.Form:Clickheretoentertext.☒NotRequired

10 B.9.5 AcceptableformsofProposalSecurity3

☐BankGuarantee(SeeSection8fortemplate)☐AnyBank-issuedCheck/Cashier’sCheck/CertifiedCheck☐Othernegotiableinstrument☐Cash(exceptionally,ifnoneoftheotherformsarefeasible)☐Others[pls.specify]

11 B.9.5C.15.4a)

ValidityofProposalSecurity [indicateno.ofdays,butminimumof90]daysfromthelastdayofProposalsubmission.ProposalSecurityofunsuccessfulProposersshallbereturned.

12 AdvancedPaymentuponsigningofcontract

☐Alloweduptoamaximumof____%ofcontract4☒Notallowed

13 LiquidatedDamages ☒Willnotbeimposed☐Willbeimposedunderthefollowingconditions:

Percentageofcontractpriceperdayofdelay:______Max.no.ofdaysofdelay:______AfterwhichUNDPmayterminatethecontract.

14 F.37 PerformanceSecurity ☐RequiredAmount:______________________Form:_________________________

3Suretybondsorotherinstrumentsissuedbynon-bankFinancialInstitutionsareleastpreferredbyUNDP.Unlessstatedotherwise,theyshallbeconsideredunacceptabletoUNDP.

4IftheadvancedpaymentthattheBidderwillsubmitwillexceed20%ofthePriceOffer,orwillexceedtheamountofUSD30,000,theBiddermustsubmitanAdvancedPaymentSecurityinthesameamountastheadvancedpayment,usingtheformandcontentsofthedocumentinSection10

20

☒NotRequired

15 C.17,C.17b)

PreferredCurrencyofProposalandMethodforCurrencyconversion

☒UnitedStatesDollars(US$)☐Euro☐LocalCurrencyReferencedatefordeterminingUNOperationalExchangeRate:1/10/2017

16 B.10.1 Deadlineforsubmittingrequestsforclarifications/questions

3daysbeforethesubmissiondate.

17 B.10.1 ContactDetailsforsubmittingclarifications/questions5

FocalPersoninUNDP:MbasaRugiganaAddress:UNDPRWANDA Facsimile: FaxNo.:_____________________E-mailaddressdedicatedforthispurpose:mbasa.rugigana@undp.org

18 B.11.1 MannerofDisseminatingSupplementalInformationtotheRFPandresponses/clarificationstoqueries

☒DirectcommunicationtoprospectiveProposersbyemailorfax

☒DirectcommunicationtoprospectiveProposersbyemailorfax,andPostingonthewebsite6UNDPRwandawebsite

19 D.23.3 No.ofcopiesofProposalthatmustbesubmitted[iftransmittedbycourier]

Original:1Copies:1

20 D.23.1D.23.2D.24

ProposalSubmissionAddress UnitedNationsDevelopmentProgrammeP.OBox445Kigali,Rwanda,4KN67St,Kigali,Rwanda

Attn:HeadofProcurementUnitEmail:offers.rw@undp.org

21 C.21D.24

DeadlineofSubmission DateandTime:October16,201712:00PM

5ThiscontactpersonandaddressisofficiallydesignatedbyUNDP.Ifinquiriesaresenttootherperson/soraddress/es,eveniftheyareUNDPstaff,UNDPshallhavenoobligationtorespondnorcanUNDPconfirmthatthequerywasofficiallyreceived.

6Postingonthewebsiteshallbesupplementedbydirectlytransmittingthecommunicationtotheprospectiveofferors.

21

22 D.23.2 AllowableMannerofSubmittingProposals

☒Courier/HandDelivery☒ElectronicsubmissionofBid7

23 D.23.2D.26

ConditionsandProceduresforelectronicsubmissionandopening,ifallowed

☒OfficialAddressfore-submission:UnitedNationsDevelopmentProgramme

P.OBox445Kigali,Rwanda,4KN67St,Kigali,RwandaAttn:HeadofProcurementUnitEmail:offers.rw@undp.org

☒Freefromvirusandcorruptedfiles☒Format:PDFfilesonly,passwordprotected☐PasswordmustnotbeprovidedtoUNDPuntilthedateandtimeofBidOpeningasindicatedinNo.24☐Max.FileSizepertransmission:5MB]☐Max.No.oftransmission:[1]☒No.ofcopiestobetransmitted:[1]☐Mandatorysubjectofemail:[specify]☒VirusScanningSoftwaretobeUsedpriortotransmission:☐DigitalCertification/Signature:☒TimeZonetobeRecognized:GM+2☐Otherconditions:

24 D.23.1 Date,timeandvenueforopeningofProposals

DateandTime:October16,201712:00PMVenue:UNDP

25 E.29.2E.29.3F.34

EvaluationmethodtobeusedinselectingthemostresponsiveProposal

☐LowestfinancialofferoftechnicallyqualifiedProposals(i.e.,offersthatarerated70%andabove)

☒CombinedScoringMethod,usingthe70%-30%distributionfortechnicalandfinancialproposals,respectively,wheretheminimumpassingscoreoftechnicalproposalis70%

☐CombinedScoringMethod,using60%-40%distributionfortechnicalandfinancialproposals,respectively,whereminimumpassingscoreoftechnicalproposalis60%.

26 C.15.1 RequiredDocumentsthatmustbeSubmittedtoEstablishQualificationofProposers(In“CertifiedTrueCopy”formonly)

☒ Company Profile, which should not exceed fifteen (15)pages, including printed brochures and product cataloguesrelevanttothegoods/servicesbeingprocured☐MembersoftheGoverningBoardandtheirDesignationsduly certified by the Corporate Secretary, or its equivalentdocumentifBidderisnotacorporation

7Ifthiswillbeallowed,securityfeatures(e.g.,encryption,authentication,digitalsignatures,etc.)arestrictlyrequiredandmustbeenforcedtoensureconfidentialityandintegrityofcontents.

22

☐ List of Shareholders and Other Entities FinanciallyInterestedintheFirmowning5%ormoreofthestocksandotherinterests,oritsequivalentifBidderisnotacorporation☒TaxRegistration/PaymentCertificateissuedbytheInternalRevenueAuthorityevidencingthattheBidderisupdatedwithitstaxpaymentobligations,orCertificateofTaxexemption,ifanysuchprivilegeisenjoyedbytheBidder☒CertificateofRegistrationofthebusiness,includingArticlesof Incorporation,orequivalentdocument ifBidder isnotacorporation☒Tradenameregistrationpapers,ifapplicable☐ Local Government permit to locate and operate in thecurrentlocationofofficeorfactory☒ Official Letter of Appointment as local representative, ifBidder is submitting a Bid in behalf of an entity locatedoutsidethecountry☐ Quality Certificate (e.g., ISO, etc.) and/or other similarcertificates,accreditations,awardsandcitationsreceivedbytheBidder,ifany☐Environmental Compliance Certificates, Accreditations,Markings/Labels, and other evidences of the Bidder’spractices which contributes to the ecological sustainabilityandreductionofadverseenvironmentalimpact(e.g.,useofnon-toxic substances, recycled raw materials, energy-efficientequipment,reducedcarbonemission,etc.),eitherinitsbusinesspracticesorinthegoodsitmanufactures☐ Patent Registration Certificates, if any of technologiessubmittedintheBidispatentedbytheBidder☐ Plananddetailsofmanufacturingcapacity, ifBidder isamanufacturerofthegoodstobesupplied☐CertificationorauthorizationtoactasAgentinbehalfoftheManufacturer, or Power of Attorney, if bidder is not amanufacturer☒LatestAuditedFinancialStatement(IncomeStatementandBalanceSheet)includingAuditor’sReportforthepast3years☒StatementofSatisfactoryPerformancefromtheTopthree(3)ClientsintermsofContractValuethepast3years☐ListofBankReferences(NameofBank,Location,ContactPersonandContactDetails)☐All information regardinganypastandcurrent litigationduringthelastfive(5)years,inwhichthebidderisinvolved,indicatingthepartiesconcerned,thesubjectofthelitigation,the amounts involved, and the final resolution if alreadyconcluded.

23

27 OtherdocumentsthatmaybeSubmittedtoEstablishEligibility

ValidRSSBClearanceandRRATaxClearance

28 C.15 StructureoftheTechnicalProposal(onlyifdifferentfromtheprovisionofSection12)

29 C.15.2 LatestExpecteddateforcommencementofContract

Immediately

30 C.15.2 Expecteddurationofcontract(TargetCommencementDateandCompletionDate)

12months(onlyrenewabletwice)

31 UNDPwillawardthecontractto:

☐OneProposeronly☒OneormoreProposers,dependingonthefollowingfactors:[clarifyfullyhowandwhywillthisbeachieved.PleasedonotchoosethisoptionwithoutindicatingtheparametersforawardingtomultipleProposers]

32 E.29.2F.34

CriteriafortheAwardofContractandEvaluationofProposals

☒LowestfinancialofferoftechnicallyqualifiedProposals(i.e.,offersthatarerated70%andabove)

33 E.29.4 Post-QualificationActions ☒Verificationofaccuracy,correctnessandauthenticityoftheinformation provided by the bidder on the legal, technicalandfinancialdocumentssubmitted;☐ValidationofextentofcompliancetotheITBrequirementsandevaluationcriteriabasedonwhathassofarbeenfoundbytheevaluationteam;☒ Inquiryand referencecheckingwithGovernmententitieswithjurisdictiononthebidder,oranyotherentitythatmayhavedonebusinesswiththebidder;☒Inquiryandreferencecheckingwithotherpreviousclientson the quality of performance on ongoing or previouscontractscompleted;☒Physicalinspectionofthebidder’splant,factory,branchesor other placeswherebusiness transpires,with orwithoutnoticetothebidder;☐ Testing and sampling of completed goods similar to therequirementsofUNDP,whereavailable;and☐Others

34 ConditionsforDeterminingContractEffectivity

☐UNDP’sreceiptofPerformanceBond☐UNDP’sreceiptofProfessionalIndemnityInsurance☒Others:Paymentafterdelivery

24

35 OtherInformationRelatedtotheRFP8

SummaryofTechnicalProposalEvaluationFormsProposerswhilepreparingtheirtechnicalproposalsMUSTfollowtheorderasperevaluationformbelow.TechnicalEvaluationCriteria

Summary of Technical ProposalEvaluationForms

ScoreWeight

PointsObtainable

CompanyA B C D E

Form1CompanyProfile/Reputation/Experience

30% 300

Form2 ProposedWorkPlanandBusinessApproach 50% 500

Form3 Personnel 20% 200 Total 100% 1,000

Evaluationformsfortechnicalproposalsfollowonthenexttwopages.Theobtainablenumberofpointsspecifiedforeachevaluationcriterionindicatestherelativesignificanceorweightoftheitemintheoverallevaluationprocess.TheTechnicalProposalEvaluationFormsare:

Form1:CompanyProfile/Reputation/ExperienceForm2:ProposedWorkPlanandBusinessApproachForm3:Personnel

8 Where the information is available in the web, a URL for the information may simply be provided.

25

TechnicalProposalEvaluation Pointsobtainable

Company

Form1 A B C D EExpertiseofFirm/OrganizationSubmittingProposal(CompanyProfile/Reputation/Experience)1.1 Reputation/Experience of Organization and Staff

(Competence/Reliability)

1.1.1 5YearsofExperienceinTravelTradeBusiness 20

1.1.2 OrganizationChartoftheTravelAgency 5 1.1.3 Total Volume of Ticket Sale for the last 3 years

(Indicatethenumbers-donotattachcopies)15

1.1.4 ReferenceCheckList/ClientList 15 1.1.5 Copy of the audited financial reports including

balance sheet for last 3 years (attach auditrecommendationsonly)

15

1.2 GeneralOrganizationalCapabilitywhich is likely toaffect implementation (i.e. loose consortium,holding company or one firm, size of the firm /organization, strength of project managementsupport

1.2.1 NumberofTicketsyourcompanyissuedlastyearforthese26destinations

30

1.2.2 What other International Institutions do you workwithapartfromtheUNAgencies?

30

1.2.3 OverallNumberofComputers thatareused for theTicketingpurposeintheTravelAgency

25

1.2.4 Proof of Communication Services : Internet, E-mail,Telephone,Fax,copiersetc.

30

1.2.5 Total current office space (in sq. ft.) of the TravelAgency

20

1.2.9 EmergencyContactPersonround-the-clock(Yes/No)(detail description of contact person and that ofalternate)

10

1.2.10 Abilitytohandletravelrelatedtoemergencymedicalevacuation/staffevacuationfromthecountry.Explainonaseparateheading

20

26

1.2.11 Do you have contingency Plan? Yes/No. If yes, howdoesitwork?

10

1.2.12 FinancialStrengthbasedonthe2016balanceSheet&P&LAccount.

15

1.3 Extent to which any work would be subcontracted(subcontracting carries additional risks which mayaffect project implementation, but properly done itoffersachancetoaccessspecializedskills.

5

1.4 Additional Quality Assurance Procedure the travelagency put in place to ensure quality of servicesprovided(thetravelagencytoexplain)

25

1.5 Specialized Knowledge and technology adopted inTravelBusiness

10

TotalForm1 300

27

TechnicalProposalEvaluationForm2

PointsObtainable

CompanyA B C D E

ProposedWorkPlanandBusinessApproach2.1 TravelReservations: 2.1.1 Numberofdays taken to issuea ticket from

thedateofconfirmedbooking 45

2.1.2 NumberofhourstakentodeliverissuedtickettotheUNAgencies(aspersection7) 30

2.1.3 Are you able to provide tickets during theemergencytravelofUNStaff?Yes/No,Ifyes,withinhowmanyhours?

25

2.2 AbilitiestoserveallUNAgenciesatthesametime 45

2.3 DescribeSystemofbilling/invoicesandabilityto provide Statement of account, financialreportofticketsaleonquarterlybasis.

20

2.4 Number of credit days provided by yourcompanyforsettlementofbills/invoices 20

2.5 Abilitytoupgradeticketsfromoneclasstotheothers.(YesorNo).Ifyeshowwillitbedone? 70

2.6 Ability to provideminimum3 quotations forsamedestinationwithin24hours(YesorNo).IfYesdescribedindetail.

70

2.7 SupportServices: 2.7.1 Doyouprovidehotelreservationservicesin20

majorcitiesaroundtheGlobe?Pleaseprovideproof.

35

2.7.2 DoyouprovideassistanceforUNstaff’sVISAprocessing/obtaining?Yes/No, Ifyes,howdoyouplantodo?

25

2.8 TowhatdegreedoestheOfferorunderstandthetask?(ResponsetotheFRPrequisites) 45

2.9 HoursofBusinessOperationsofTravelAgencyfortheUNAgencies 20

2.10 Timetakentorefundthepriceofthecancelledticketforpersonaltravels,ifpaidinadvance 20

2.11 NumberofBranchesyourAgencyhasinKigali 5 2.12 Numberof Branches yourAgencyhas in the

majorcitiesinRwanda 5

2.13 Isthepresentationclearandisthesequenceofactivities? 20

TotalForm2 500

28

TechnicalProposalEvaluationForm3

PointsObtainable

CompanyA B C D E

Personnel3.1 Branch/Operations Manager in UN

Agenciesx1(PleaseattachCV)

3.1.1 RequiredQualification:Minimum Master Degree preferably inManagement /or Bachelors Degree with 9yearsofexperience

1X20=20

3.1.2 Experience in Travel Trade for minimum 7Years (for masters degree) and 9 years forBachelorsdegree)

4

3.1.3 Training Experience in for example,AMADEUS/Ticketing software and others(pleaselistthemwithcertificate)

4

3.1.4 Language:FluencyinspokenandwritteninEnglishandFrench(KnowledgeofotherUNlanguageswillbeadvantage)

3

3.1.5 Current Supervisory Role and Number ofstaffsupervisions

2

3.1.6 Analyticskill(toanalyzeastowhichoptionsisbestamongavailablerout)

2

3.1.7 ProblemSolvingSkill 2 SubTotalof3.1 3.2 TravelerCounselorsx2(pleaseattachCVs) 3.2.1 RequiredQualification:

Minimum Bachelor Degree preferably inManagement

2X5=10

3.2.2 Experience in Travel Trade for minimum 5Years 3

3.2.3 Training Experience in AMADEUS/Ticketingsoftware and others (please list themwithcertificate)

3

3.2.4 Language:FluencyinspokenandwritteninEnglish (Knowledge of other UN languageswillbeadvantage)

3

3.2.5 Proven record of inter personnel andcommunicationskill 3

SubTotalof3.2

29

3.3 TicketingOfficerx4(pleaseattachCVs)UNmay request additional Number of staffdependingonthevolume

4X30=120

3.3.1 RequiredQualification:Education: Minimum of Intermediate LevelofPass

3

3.3.2 ExperienceinInternationalTicketingServices 3

3.3.3 Training Experience in AMADEUS/Ticketingsoftware and others (please list them withcertificate)

3

3.3.4 Language:FluencyinspokenandwritteninEnglish

3

3.3.5 Ability to provide cheapest price for anyroute

3

3.3.6 AbilitytoprovideoptionsforItinerary 3 SubTotalof3.3 3.4 Number of Staff to be assigned for ticket

deliveryforUNAgencies 3

TotalForm3 200

Section3:TERMSOFREFERENCE(ToR)9

TravelManagementServices

ApplicationType: ExternalvacancyProjecttitle: TravelManagementServicesCategory: OperationsApplicationDeadline: 16October2017Typeofcontract: ContractforProfessionalServicesExpectedstartingdate: ImmediatelyDurationofassignment: 12monthsOnsiteservices(InsideUNPremises)

WillberequestedonDemandfromUNagencies

30

AnnexIIITermsofReference(TOR)TravelManagementServices1.0Introduction:The United Nations wishes to solicit Proposals from Travel Agencies/Travel Management CompaniescapableofprovidingTravelManagementServices,includingairtravelreservations,ticketingandrelatedinformation reporting services to United Nations Organizations in Kigali, Rwanda. The agency (s) willsupport travel requirements for the UNDP, UNICEF, UNFPA, FAO, WFP, WHO, OHCHR, OCHA, ILO,UNCTAD,UN-HABITAT,IFAD,UNIDO,ITC,UNESCO,UNIFEM,UNHCR,ECA,ITU,UNCDF,UNEP,UNAIDS.Theseorganizationsasawholewillbehereinafterreferredtoas“theUNorganizations”,andindividuallyas “each UN organization” or their own acronyms. The Travel Agencies/TravelManagement ServicesCompanywillbehereinafterreferredtoas“theTMSContractor”.TheTermsofReference(TOR)describestheresponsibilitiestobeundertakenbythesuccessfulcontractor.The successful contractor (s)will sign Long TermAgreement (LTA)withUNDP on behalf of otherUNOrganizationsbutUNOrganizationswillmanagepaymentsandallservicesindividually.TheTMSContractorwillperformthecoreactivityofprovidingtravelrelatedservicestoUnitedNationsstaff.ThesearedelineatedundertheSectionbelow“ServicesrelatedtoCoreTMSactivities”.TheSectionentitled “Method of Operation” describes the fashion in which the UNwishes the TMS operator toprovidetheservices. Inaddition,theSectionentitled“ManagementInformationReporting”describestheUN’s requirements for the TMS contractor to provide all related reports. Finally, the last Sectionentitled“OtherTerms”describessomeotherrelatedcontractualterms.PARTIServicesRelatedToCoreTravelManagementServices(TMS)Activities

1. General Description: The TMS Contractor shall provide all personnel, equipment, systems,

materials,supervision,andotheritemsandservicesnecessarytoperformcomprehensivetravel

managementservicesasdefinedhereinathisowncost.

a) TheTMSContractorwillcomplywithallaspectsoftheUN’stravelpolicyasdefinedinAnnexB

andasadvisedbyeachorganization(eachorganizationhasvariantsofthispolicy)orasrevisedperiodicallybytheUNorganizations.

b) TheTMSContractorshallbookallreservationsforOfficialTravelatthelowestfaresandratesthat

areconsistentwithintheentitlementoftheapplicabletravelpolicyincludingnegotiatedrates,withUN’spreferredsuppliers.

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c) The TMS Contractor will verify all itinerary data, class service and airfare amounts prior toreleasingtraveldocuments.

2. Travel Reservations: The TMSContractor shall provide core travel reservations and ticketing

services for all official travel (and personal travel booked in conjunctionwith official travel if

authorized)ifrequired.

3. UseofLowestFare:TheTMSContractorwillfareallitinerariesinaccordancewiththeUNtravel

policy using all carrier-approved fare construction principles, including one-way ticketing. All

itinerarieswillbepricedbytheTMSContractor’sowninternationalratespecialists,inadditionto

carrier rate desks. Whenever possible, the TMSContractorwill offer the traveller lower-cost

alternativestospecificitinerariesrequestedusingalternateairlinesand/orroutingsincompliance

with the UN policy. Each alternative will be itinerary-specific and include estimated savings

available.TheUNorganizationsreservetherighttorequiretheuseofspecificairlinesoffering

negotiateddiscounts totheUN.TheTMSContractormayberequiredtoenter intoCorporate

AgreementswithAirlinesfordiscountedfaresfortheUNOrganizations.

4. TicketIssuance:TheTMSContractorwillissueticketseitherforpickupbyOrganizationtravellers’

or their authorized representatives. Tickets and other travel documents will be available in

accordancewith the standards agreed to with the TMS Contractor, but no less than two (2)

businessdaysbeforedateofdeparture.UndernocircumstanceswilltheTMSContractorrelease

atickettoatravelleronofficialtravelwithoutaproperlyapprovedtravelauthorization(TA).

a) Acopyoftheitineraryistobeincludedinthefinaldocumentation.Thisitineraryshallincludethe

name, phone number, rate, confirmation number and location of hotels booked by the TMSContractorateachlocationaswellasamountsofPersonalPortions(thatproportionofthetravelundertakenbythetravellerforwhichtheorganizationbearsnoresponsibilityandwhichwillbepaid for directly by the traveller). The TMS Contractor shall, where applicable, provide alltravellerswithlastseatavailability,advanceseatassignments,andadvanceboardingpassesonallairlinesforwhichtheTMScanoffertheseservices.

b) TheTMSContractorwillnotifytravellerswhendocumentsarereadyforpick-up.

5. VoidsandRefunds:TheTMSContractorwillvoidticketswherepossibletoavoidachargetothe

UNOrganizations.Wherecompleterefundsareobtained, theTMSContractorwillprocessthe

refund within the reporting week received. The TMS Contractor will process partial refunds

requiringfarecalculationasexpeditiouslyaspossibleandwithin30daysofreceipt.

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6. UnusedNon-RefundableTickets:TheTMSContractorwillprovidetheUNwithareportshowing

allunusednon-refundabletickets.TheTMSContractorwillputinformationintravellerprofiles

regarding the value of unused non-refundable tickets and will adopt procedures to assist

travellersinusingthevalueofsuchtickets.

7. Amenities:TheTMSContractorwilladvisetravellers’ofanycarrier-providedamenities,including

butnotlimitedtolimousinetransfersorcomplimentarystop-overspaidbycarrier(STPC)hotels.

8. TravelRestrictionsandSecurityClearances:TheTMSContractorwillstoreandupdatemonthly

traveladvisoryinformation.

9. ExcessBaggage:TheTMSContractorwilladvisetravellers’ofexcessbaggagerulesandfees,which

mayvarywiththecountryoforigin.

10. Insurance:Provideinformationaboutinsuranceandbaggageinsurance,ifrequested.

11. EmergencySupport:TheTMSContractorwillconductPassengerNameRecord(PNR)searches

andtraveller’snotificationsasdirectedbytheUNincasesofhijackings,coups,bombings,natural

disasters,andothersecurity-relatedincidents.TheTMSContractorshallrenderotherspecialized

assistance as required by the UN in emergency situations. The TMS Contractor will provide

additionalassistanceasrequestedbytheUN insuchsituationsandcomplywithallapplicable

restrictionsandregulationsimposedbytheUN.

a) TheTMSContractorwillhavethecapabilitytooperatewithin24hoursfromanoffsitelocationin

caseofanemergency.

b) TheTMSContractorwillbeablere-routecallstoanalternatelocationstaffedwithcross-trainedpersonnel.

c) TheTMSContractorwillfurtherprovideafterhourscontactsforkeymanagementpersonnelas

mutuallyagreed.

12. Travellers’Profiles:TheTMSContractorwillcreateandupdatetravellers’profilesforfrequent

travellersandverifytheinformationwiththetravelleratthetimeeachnewbookingisinitiated.

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13. BudgetAssistance:TheTMSContractorwillprovideeachUNorganizationwith informationto

assisttheUNindevelopingtravelexpensebudgetsbyprovidingfareestimatesandrelatedimpact

analysesasperUNorganization.

14. CustomerSatisfaction:TheTMSContractorwillprovidecustomersatisfactionsurveycontentfor

reviewbytheUNanddeveloplistsoffrequenttravellersandotherwisecooperatewithperiodic

satisfactionsurveysconductedbytheUN.

15. Complaint Tracking and Resolution: The TMS Contractor will respond to all complaints by

investigatingandexplaining,inwriting,theirunderlyingcause.Finalresponsetotravellerswill

explain the causes of the problem and detail specific steps that have been taken or will be

undertakentopreventrecurrenceoftheproblem.TheTMSContractorwillmakeagoodfaith

efforttoresolvedisputesandmisunderstandingsinfavouroftheUNtravelmanagementandUN

travellers. The copies of all complaints received and the TMSContractor’swritten responses

should be provided to the designated travelmanager of eachUNOrganization and/or at the

requestofthatmanager,heldforreviewandsummarizedduringquarterlyperformancereviews.

The Organization may also request that the TMS contractor keep a log of all other service

comments received from travellers and share that logwith theUN. Reportsmustdistinguish

betweenTMSContractorerrorsandothertypesofincidents.

16. AssistanceatMeetings:SupportofUNmeetingsheld inUnitedNationsfacilities inregardsto

flight reservations and/ or change of reservations during the course of the meeting may be

requested.

17. Personal Travel: Upon request by a staff member, the TMS Contractor may assist the UN’s

personnelandtheirdependentsinarrangingpersonaltravelatthelowestapplicablefaresand

ratesorasotherwiserequested,consistentwitheachtraveller’srequirements.TheUNisnotto

be involved in anyway in personal travel arrangements. Collection of amounts due and any

refundsforthesepersonaltravellegsaretobearrangeddirectlybetweenTMSContractorand

theUN’s personnel and collected prior to releasing the ticket. In the event personal travel is

undertakeninconjunctionwithofficialtravel,theTMSContractorwillclearlydocumentthecost

and routings of personal portions of combined trips on all itinerary/invoices, and provide

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ManagementInformationSystems(MIS)reportsonsuchtripswhenrequestedbytheUN.The

TMS Contractor will ensure that arranging personal travel does not interfere with arranging

officialtravel.

18. NegotiationofFaresandRates:TheUNnegotiatesonitsownbehalfforspecialairandhotel

discountsandshallbefreetonegotiatesucharrangements,includingnetrates,withallsuppliers

under this Contract and /or request the TMS contractor to negotiate on behalf of the UN.

However,asaninitialtask,itisexpectedthattheTMSContractor,incollaborationwiththeUN

Organizations, carries direct negotiationwith some airlines based on travel volume of all UN

agenciesinRwandaleadingtotheestablishmentoflong-termairlineagreementsdetailingspecial

discountedUNrates,accesstobusinesslounges,upgrades,prioritycheck-in,etc.Uponrequest

oftheUN,theTMSContractormaybecalleduponbytheUNtoprovidedataorotherassistance

tosupportsuchnegotiationsincluding,butnotlimitedto,evaluationoftravelpatternstoidentify

opportunitiesforimproveddiscountnegotiations;toassistthevendorcontacts;andtoprovide

specialMISreports.TheTMSContractorwilladministerfaresandratesobtainedthroughsuch

directUNnegotiation.UndernocircumstanceswilltheTMSContractoractonbehalfoftheUN

in any contract negotiations without the UN’s expressed authority. In addition, the TMS

Contractor should continuously provide assistance to support these long-term agreements

throughevaluationoftravelpatterns.TheTMSContractorwouldbe lookedatasthebusiness

consultantoftheUNAccountandasconstantlyidentifyingopportunitiesforimproveddiscounts

andbenefits.

Messengerservices

19. TicketDelivery:TheTMSContractorwilldeliverticketstotravellersattheirOffices,residences

orKigaliInternationalAirportorFutureBugeseraAirport.

20. AirportMeetandGreet:TheUNarrangesairportmeetandgreetassistanceforeligibleseniorUN

officials/visitorsattheKigaliInternationalAirport.Onoccasions,theUNmayrequestassistance

withthis.

OperationalSupport

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21. Clericalsupport–Visas:AssisttheVisaUnitintheUNOrganization,intermsoftheprovisionof

the TMSContractor supplied, suitably qualified clerk,with all travel documents including visa

applicationsandpassportrenewalsasandifdirected/requestedbyeachUNorganization.The

TMS Contractorwill research and advise on document requirements based on the travellers’

nationalityanddestinations.UndertheUNsupervision,theTMSContractorprovidedclerkwill

obtain all necessary travel documents, including visas and national passports required for

travellers,unlessapersonalappearanceisrequiredtoobtainsuchdocuments

22. Clerical support – Travel: Assist the UN Organizations in the form of the provision of one

contractorsupplied,suitablyqualifiedclerk,andanyrequiredmessengersupportfortheTravel

unitoftheUNOrganizations.

PARTIIMethodofOperation

23. On-SiteOffice: TheTMSContractormaybe requested tooperateanon-siteoffice located in

KigaliatanyUNAgencyoffice,asagreedwiththeUNduringthetermofanyensuingContract.

SuchfacilitiesmustbeusedexclusivelyforperformanceofservicesundertheContract.Theoffice

willbeestablishedandmanagedbytheTMSContractorandwillbefullyaccreditedandlicensed.

24. UseofUNFacilities: TheUN’sfacilitiesaretobeusedexclusivelyforperformanceofservices

undertheContract.OnlyTMSContractorstaffandmanagementpersonnelprovidingservicesto

theUNwillbelocatedonUNpremises.

25. Rent:UNAgencythatrequirestheTMSContractorservicestobeinhousewillnotchargeany

rent.

26. ConditionofUNControlledSpace:TheUNexpectstheTMSContractortotakeallofficespacein

an“asis”conditionandreturnitinthesameconditionattheexpirationofthecontract;andto

beaccountableforanydamageconsideredinexcessoffairwearandtear.

27. Renovation:TheUNwillconsiderproposalsandsuggestionsforrenovationduringthetermof

thecontract.

28. HoursofOperation:TheTMSContractorshall:

a) Providefullservicesattheon-sitelocationsMondaytoFridaybetween0830and1800hours.(

ForonlyUNAgenciesthatrequiresitelocations)

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b) ObserveonlyholidayswhichareobservedbytheUNorganizationsinRwandaastheUNshall

notifyitsTMSContractorannually;

c) Notify theUN of names and telephone numbers of the TMS Contractor’s personnelwho areavailableduringoffbusinesshours,onweekendsandholidaystoprovideorassistwithservicesifneeded,forofficialandemergencytravel;

29. TechnologyandTelecommunications:TheTMSContractorwillprovidealltelecommunications

andreservationstechnologyasrequiredtosupportallservicesunderthisContract.

a) TheTMSContractorwillproduceandmaintaincompletetelephoneperformancereportsforeach

locationand/orfortheUNAccountasawhole.

b) TheTMSContractorwillsupporttheUNinitiativestodecreasethepercentageofbookingsmadeduring face-to-face meetings and migrate toward a greater use of the telephone and otherelectronic means for planning travel. The TMS Contractor will assist in communicating thebenefitsofothermethodsoftravelbookingtotravellers.ThesuccessfulTMSContractorshallandhavethecapabilitytoservetravellersrequestinginpersonreservationsassistanceeitherwalk-inorbyappointmentaswellasbytelephoneorbyelectronicmethodssuchase-mailorfax.ItisunderstoodthattheUNcannotwarrantthepercentageoftripsthatwillbeprocessedthroughvarious means. The TMS Contractor should have contingency plans for handling changingvolumes. The TMS Contractor will maintain records of transactions conducted in person, bytelephone,byemailandbyfaxandprovidereportsontrendsinbookingmethodstotheUNonrequest.

c) TheTMSContractorshallprovidecapabilitiestoproducecamerasandpassportphotographsat

theon-sitelocation.

30. Responsivenesstoclients’request:

a) The TMS Contractor will acknowledge walk-in travellers within one (1) minute of arrival and

estimate themaximumwaiting time based on volume at the time. The TMS Contractorwillprovideassistancewithinthemaximumtimespecified.

b) TheTMSContractorwillansweratleasteightypercentoftelephonecallswithintwentyseconds.

c) The TMS Contractor will accept reservations and requests for travel information through

electronicmail.Alltravelcounselorswillhavee-mailaccess.Alle-mailrequestswillberespondedtowithintwohoursofreceiptduringnormalbusinesshours.Whatevertheformofrequest,theoverallturnaroundtimebetweentherequestandtheproposedbookingshallbeasfollows:1)forrequestsbefore12p.m.,areplybeforecloseofbusinessofthesamedayand2)forrequestsafter12p.m.,areplyby9a.m.thefollowingday.

PaymentforOfficialTravel

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31. Invoices:ThecontractorshallprovideautomatedinvoicesforeachUNorganization,onamonthlybasisorasrequestedbytheUNorganizations.32. Refunds:TheTMSContractorshallprocessanyrefundsduetotheUNforunusedorlosttickets,MiscellaneousChargeOrders(MCOs),unusedPTAs(PrepaidTicketAdvice)anddowngrades. TheTMSContractorwillvoidand/orreissueticketswheneverpossibleinsteadofrefunding.Inaddition,theTMSwillcommunicatetheglobalannualrefundtobegivenbacktoindividualUNagenciesbasedon total turnover realizedwith themduring the courseofeachyear. This refundcaneitherbereceived cashor changed into flight ticket tobeusedby eachAgencyon its choice. The TMS is thenrequestedtoprovidethebaseforthecalculationofsuchGlobalRefund.PaymentforPersonalTravelPortions33. Billing to Individuals forPersonalTravelPortions:All chargesassociatedwithpersonal travelportionsofofficialtrips,includingalltransportationandfeesforpassportandvisaservices,shallbebilleddirectly to travelers and excluded from invoices presented to the UN. The UNwill not be liable forexpensesrelatedtopersonaltravelportionsandreservestherighttoauditalltravelrecordstoverifytheaccuracyofallocatedcostsbetweenofficialandpersonalcharges.34. FormsofPaymentAcceptedforPersonalTravelPortions:TheTMSContractorshallacceptallmajorcreditcardsandpersonalchecksforsuchpersonalexpenses.35. PointofSaleChargeforPersonalTravelPortions:TheTMSContractorwillprovideamechanismfor allocating costs for personal portions to individuals and charging them at the point of sale. Themechanismforallocatingcostswillprovideforautomatedtrackingandreconciliation.Personnel36.GeneralRequirementsforPersonnel:TheTMSContractorshallprovideallnecessarypersonnelinthe number stipulated in the RFP who will provide prompt, courteous and efficient service at thededicatedofficewithintheUNpremises.Orattheirofficelocations.IfstaffarerequestedatUNagencypremises theTMSwill submit thestaffing structure for theOffice located in theUNBuilding.All staffassignedtotheUNaccountwhetherattheTMSofficeorinUNPremisesshallbefluentinoralandwrittenEnglish. Fluency of the TMS contractor’s staff in other official UN languages will be viewed as anenhancement. If travel volumes change, the UNmay request a change in the number of personnelassignedtotheUNAccountwithinthirty(30)days.TheTMSContractorwillbeheldresponsiblefortheoutputsofitsstaff.Exceptionally,uponrequest,theTMSContractorwillprovideinformationregardingthelevelsofproductivityofallindividualstaffaswellasteamsassignedtospecificUNOrganizations.37. Experience Requirements for Personnel: Minimum experience requirements for TMS ContractorpersonnelassignedtotheUNaccountare:

a) 2 Travel Counselors: Travel counselors will have a minimum of five years’ experience withpredominantlycomplexinternationaltravel.

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b) 1InternationalRateSpecialists:TheInternationalratesspecialistswillhaveaminimumoffiveyears of specialized experience in international rates and fare construction including complexinternationalroutings.

c) 1 OperationsManager: The operations manager will have a minimum of eight (8) years of

supervisoryexperience.38. BackgroundChecksonPersonnel:TheUNreservestherighttodobackgroundchecksonany/alltravelproviderstaffthatareassignedtotheUNAccount.TheUNtakingupsuchbackgroundchecksornot,innowaydiminishestheTMSContractor’sobligationsandliabilitiesconcerningitspersonnel.39. UNRighttoInterview:TheUNhastherighttointerviewallprospectivededicatedstaffandtorequestreplacementofanyTMSContractoremployeeforreasonablecause.40. SubcontractingofPersonnel:TheTMSContractorwillnotsubcontractanyserviceswithoutpriorexpresspermissionfromtheUN.41. Staffing Levels – Scheduling: The TMS Contractor shall use all appropriate means, includingcomputerized scheduling routines, to anticipatepeakbookingperiodsandadjust its staff accordingly.Cross-trained staffmay also be used as necessary to assist inmeeting periods of peak travel servicedemand.42. Cross-UtilizationofPersonnel:TheTMSContractorshallaugmentand/orcrossutilizepersonnelasnecessarytomeetallservicestandardsatalltimes,includingduringbothdailyandannualpeaktravelperiods.ItisexpectedthattheTMSContractorwillarrangeshiftsinamannerthatwillminimizetheneedforovertime.Hoursofoperationmentionedinthiscontractreferonlytohoursavailablefordirecttraveleraccess. TheTMSContractorwillprovideaquarterlystaffingplantotheUNandpromptnoticeofanysignificantunderstaffingduetounexpectedpeaksintravelvolumeorabsenteeism.43. The TMS Contractor shall not compensate or incite employees in any manner that wouldencourage them to increase the cost of UN travel, or thatwould otherwise be inconsistentwith UNpoliciesandobjectives.44. TrainingforPersonnel:TheTMSContractorwillprovidetrainingannually(ormorefrequentlyasagreedwiththeUN)onUNpolicies,procedures,programmes, internationalfaresandrates,GDSskillsandcustomerserviceinamulti-culturalenvironment.ProgrammeandAccountManagement45.TMSContractorshalladviseandconsultwiththeUNregardingallmattersreasonablypertainingtobusinesstravel,includingbestpractices.46. AccountManager:TheTMSContractorshallprovideanAccountManagertoactastheliaisonfortheUNtoansweranyquestions in regards toTMSContractorServicesand tocoordinate tacticalandstrategicinitiativesfortheUN.

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47. IdentifyingSavingsOpportunities:TheTMSContractorshallassisttheUNinmonitoringsavingopportunities;provideadvice/recommendationsondiscountingforair,hotels,car,groupsandmeetings,restriction waivers, Internet fares, and other techniques to reduce travel expenses; and providebenchmarking of savings and practices for air, hotel and car based on other large TMS Contractorcustomerprogrammes;48. PerformanceReviews:TheTMSContractorshallofferquarterlyormorefrequentperformancereviewstoevaluateanddiscusscontractmanagement,includingserviceandsavingsobjectives,industrytrends,specificserviceissues,travelpolicyandperformancebenchmarks.

a) The TMS Contractor will provide proposed detailed agenda at least two weeks prior to themeeting.TheUNwilladdtotheagendaasappropriate.

b) After eachmeeting, the TMS Contractor will submit a follow up report detailing actions and

proposed timetables for improving service.Each subsequent reviewmeetingwillbeginwithareview of the TMS Contractor’s progress in meeting commitments from prior performancereviews.

49. Senior Management Participation: The TMS Contract shall make representatives of seniormanagement,otherwisenotdedicated to theUNaccount,available forquarterlymeetings. TheTMSContractorshouldidentifythenameandtitleoftheseniormanagerresponsiblefortheprogramme,withatleastonebackupindividual.50. Service Performance Quarterly Meetings: The TMS Contractor will attend meetings on aquarterly basis, or on another schedule set by the UN, to review the following aspects of serviceperformance:

a) ServiceLevelsandStandards,includingCustomerSatisfaction:TheTMSContractorwillpresentreports which address performance against all agreed service standards. The goal of suchdiscussionswillbetoagreeonappropriateresponsestospecificsituationsandidentifyoveralltrendsandopportunitiestoimproveservicesandtoagreeoncorrectiveactionplansasneeded.

b) Service Costs and Productivity Issues: The TMS Contractor will review costs and revenues

associatedwith theaccount;productivityof specific individualsandgroups;andallothercostdriversfortheaccount.Thepartieswilldiscussopportunitiesforreducingdirectcostsandagreeuponappropriateactionstostreamlineoperationswithoutreducingservicelevelsorsatisfaction.Uponrequest,theTMSContractorwillprovideaseparateanalysisofperformanceagainstbudgetforanyoneormoreUNOrganizationsandfortheUNaccountasawhole.

c) Withinfourbusinessdaysfollowingeachsuchmeeting,theTMSContractorwillsubmitminutes

ofthemeetingwhichspecificallyidentifyallagreed-uponactionstobeundertakenbytheTMSContractorortheUN,togetherwithspecifictimelinesforeachdeliverable.

d) Priortoeachmeeting,theTMSContractorwillprepareanagendawhichsummarizestheprimary

topicsandobjectivesofthemeetingaswellasthestatusofallpendingdeliverables.TheTMSContractor will e-mail the agenda to the Travel Managers at least 2 days in advance of themeeting.

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AccountManagementTheTMSContractorshallprovideaccountmanagementsupportincluding,butnotlimitedto:51. NewProductsandServices:TheTMSContractorwilladvisetheUNofnewTMSContractortravelproductsandservicesandnewthirdpartytravelproductsandservices.52. ManagementInformation(MI)ReportProduction:ProvideanalysisofMIreportsandimpactontheUN’stravelmanagementprogramme.53. Business Plan and Resulting Key Performance Indicators (KPIs), including a timeline foraccomplishingspecificobjectives.TheintentofthesedocumentsshallbetoidentifyareasoftheUN’stravelprogrammethatcanbetargetedforsavings/improvementandtheassociatedcostandtimelinesassociatedwitheachtask.ThepartieswillrevisetheBusinessPlanperiodicallyasmutuallyagreed.TheTMSContractorwillprovidemonthlyprogressreportsonperformanceagainsttheBusinessPlan.54. PerformanceReviews:Inadditiontointernalmeasurementsofperformance,theUNretainstheright to require independent evaluationof the TMSContractor’s performance. TheUNmay contractindependentthirdpartiestoauditTMSContractorservicelevelsand/ortosupporteffortstomanagetheTMSContractor.TheTMSContractorwillcooperatefullywithanythirdpartyauditandagreesthatallinformationsharedwiththeUNmaybesharedwiththecontractedthirdpartycontractor.55. Financial Audit: The UNwill require that the TMS Contractor retain all financial documentsrelatedtothecostandrevenuesofitsaccountforaperiodofatleastfivecalendaryearsfollowingtheterminationofanyagreementwiththeTMSContractor.TheUNwillhavetherighttoauditanyofthesefinancial records or documents at any time during the TMS contract and for five years beyond itsexpiration.IntheeventthatanyfinancialauditidentifiesrevenueswhichtheTMSContractorfailedtocreditproperlyorerrorsinreportingexpenses,thentheTMSContractoragreestoreimbursetheUNforanysuchshortfalloroverage,plusthecostoftheaudit,plusinterestontheamountofsuchdiscrepancydatingtotheoriginaldiscrepancy.Interestwillbecalculatedat9%perannum.56. FareAudits:TheTMSContractoragreestocooperatewithperiodicindependentauditsofairfaresoffered.TheTMSContractorwillreimbursetheUNforanyamountsbywhichfaresofferedtotravelershaveexceededthelowestapplicablefareidentifiedbythethirdpartyauditorwithinthecontextofUNtravelpolicy.57. Errors:Ifthepercentageoferrorsdiscoveredforaparticularperiodexceedstwopercent,theUNwillmultiplytheaveragedollaramountoftheerrorsdiscoveredbytheauditbythepercentageofpassengername records (PNRs) containingerrors and the total transactions for theperiod. TheTMSContractorwillreimbursetheUNforthisamount.Toillustrate,iftheaverageerroris$50andtheerroroccurson3%ofallPNRs,theamountdueforaperiodwith1,000transactionswouldbe$1,500($50times3%times1,000).58. Pro-activeServiceEvaluationProgramme:TheTMSContractorshallmaintainanindependentserviceevaluationprogrammetoidentifyandpreventproblemsbeforetheyinconveniencetravelers.TheTMSContractorshallalsoprovideanannualevaluationofopportunitiestoreduceoperatingcosts.PARTIII

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ManagementInformationReporting59. ManagementInformationReportingSystem:TheTMSContractorshallprovideamanagementinformationreportingsystemcapableofproducingforeachUNorganizationallmanagementinformationreportsspecifiedbytheUN,aswellasadditionalcustomizedreportswhichmayberequestedduringtheContractperiod.60.QuarterlyReports:TheTMSContractorshallprovide,onaquarterlybasis,thefollowingreporttoeachUNAgencies:

Date TICKETNUMBER

PASSANGERNAME ROUTING Total

FareCorporateDiscount

INVOICENO ANDUNAGENCY…………

TOTAL

61. MISStandardReports:TheMISsystemmustbecapableofproducingreportsandprovidedatainspreadsheetformatonthefollowing:

a) TravelVolumeandCosts–fortheentireUNAccountand/orindividualUN–ticketsissuedandrefundsprocessed;averageticketprice;topcitypairs;classofservice;andhotelandcarrentalbookings.

b) Faresavingsthroughuseofnegotiatedfaresandcreativeticketingbymarketandbycarrier.

c) Airlinemarketshareoverallandbytopdestination.

d) Bookings and utilization of discounts for by country, city, property and chain; number of

reservations and room nights booked; shows savings achieved through negotiated rates;contractorshouldabletoreportonpercentageofhotelbookingsusingnegotiatedrates;

e) TheUNmay require the TMS Contractor to offer new reports, information systems, updated

formats,ortomodifyexistingreports.

f) ExistingreportswillbemodifiedwithintwoweeksofrequestwhenalldatarequiredforanewreportisavailableinthesystemsusedbytheTMSContractor.

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62. Pre-TripReports:TheUNrequirespre-tripdatashowingthecurrentstatusofallreservationsinadditiontoticketeddata, includingtraveler’s location. Uponrequest,theTMSContractorwillprovidedailyoremergencyreportsindicatingthewhereaboutsofallOrganizationtravelerssortedbyUNAgency.TheTMSContractorwillproduceemergencyreportswithintwohoursofrequest.63. ContractorPreparedReportsviae-mail:Uponrequest,theTMSContractorwillpreparereportsandsendthemtothedesignatedUNpersonnelviae-mail.64. SpecialReports:TheTMSContractorwillpreparespecialreportsandanalysistoassisttheUNinreconcilingretroactivediscountsorrebatesreceiveddirectlyfromtheairlinestoUNticketpurchases.65. AdditionalReports:TheUNmayrequestadditional reportsatany timeduring the termof itsagreement and the TMS Contractor will provide such reports on terms to be agreed at the time ofimplementationofthecontract.66. Summary of Data:All data must be capable of being sorted and shown separately for eachOrganizationandsummarizedfortheentireUNAccount.67. RefundReport:TheTMSContractorwillprovidetheUNwithaweeklyrefundreportbrokendownper UN organization that lists all tickets forwhich refunds have been applied or credited, aswell asMiscellaneousChargeOrders(MCOs)thathavebeenissuedforpartiallyrefundedticketsinanelectronicformat acceptable to theUN. The TMSContractorwill notify theUNof all savings achieved throughdowngradesofticketsforofficialtravel.TheTMSContractorwillalsoprovidereportsonthetotalamountofchargesindispute.PerformanceReportingTMSContractorwillprovidethefollowingreportsontheperformanceofitsagentsdedicatedtotheUN.68. Telephone Performance Report: including number of calls taken and percentage of callsansweredwithintwentysecondsfortheentireUNAccount,specificlocations,andindividualcounselors.Weeklyreportsshouldalsoincludeabreakdownofcallresponsetimebyhalfhoursegments;69. ReportsofResponseTimetoE-MailReservation–highlightsfailuretomeetcontractstandards;70. ReportofTimeto In-PersonReservations. Withseparatereportonwalk-inandappointmenttransactions;71. Report of Passport/Visa Activities – number of trips for which the TMS Contractor advisedtravelersofpassportorvisa-relatedrequirementandactionstaken;72. ReportofStatusofRefunds–ongoingstatusreporttoallowtrackingofrefunds,identifystalecreditrequestsandenabletheUNtorespondtoinquiriesfromdepartments;73. PerformanceandServiceStandardReports–showingtheTMSContractorperformanceagainstallagreedservicemetrics,includingtravellersurveys,reservationists’productivity,etc.

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PARTIVOtherTerms74. Termination: EitherpartymayterminateanyensuingContract, inwholeor inpart,upononehundredandtwentydaysnotice,inwriting,totheotherparty.SettlementofDisputeswillbedetailedintheContractitself.75. TransitionalService:IntheeventanyensuringContractisterminatedforanyreasonotherthanterminationbyTMSContractorfortheUN’sbreach,orexpiresbyitsowntermsandasuccessortravelmanagementcompanyisselectedbytheUN,theTMSContractorwill,ifrequestedbytheUNtodoso,continuetoprovideservicesasprovidedforunderthisContract,foraperiodoftimenottoexceedonehundredtwenty)days(the“TransitionalServices”)effectiveonthefirstdayfollowingexpirationofthisContractor the lastdayof thenoticeperioddefinedabove, (the"TransitionalServicePeriod").At theoptionoftheUN,andonitsspecificrequestandwithadvancenoticetotheTMSContractor,allorpartofTransitionalServicesmaybediscontinuedbytheUNatanytimeuponnolessthansixtydayspriorwrittennoticetoTMSContractor.

a) Subjecttodataprotectionrequirementsandtoobtainingthenecessaryconsentsfromtravelerstotransferpersonaldatatoanewsupplier,attherequestoftheUNandatnocosttotheUN,otherthancostsimposedbythirdparties,suchcostsrequiringadvancenoticetoandapprovalbytheUN,theTMSContractorwilltransferand/orprovideaccesstotheUNand/oritsdesignatedsuccessortravelmanagementcompanyorcompaniesalltheUNtraveldataincludingpassengernamerecords(“PNRs”)andprofilesintheformatassuchdataappearsontheTMSContractor’ssystems.UnlessagreedotherwisebytheUN,theTMSContractorwillnottickettheUNtravelerPNRsfortravelbookedmorethanonemonthafterthetransitioninwhichthesuccessortravelmanagementcompanycommencesservicefortheUN,including,butnotlimitedto,UNmeetingsandgrouptravel.

b) TheTMSContractormayatitsoptionreleasededicatedstaffwillingtostaywiththeUN’saccount

and requestedby theUN fromany restrictiveemploymentagreements, subject to local laws.ExceptasmayberequiredbylocallawsandexceptforthirdpartyimposedfeesorcostswhichhavebeenapprovedandacceptedbytheUN,theTMSContractorwillnotimposeontheUNorthesuccessorTMSCompany,anyspecialoradditionalfeesorcostsinvolvedinorrelatedtothetransfer of Services, including but not limited to, equipment de-installation, severance foremployees,leaseholdobligations,datatransferorhandoff,managementtimecooperatingwiththenewtravelcompany,orothertimerelatedtotheorderlytransferofbusinesstothenewtravelmanagementcompany.

Disclaimers76. NoMinimumGuarantee:TheUNwillnotguaranteeanyminimumquantityoftravelpurchasesunderanysubsequentContract.77. NoExclusivity:AlthoughitistheUN’sintenttouseasingleTMSContractor,theUNreservestheright toenterconcurrently intoadditionalcontractswithother travelagencies,airlinesorsuppliersofservicesforanyoralloftheservicescoveredbytheContract.

44

45

AnnexIVPROPOSALSUBMISSIONFORMDearSir/Madam,HavingexaminedtheSolicitationDocuments,thereceiptofwhichisherebydulyacknowledged,we,theundersigned, offer to provide Travel Services for UN Agencies for the sum asmay be ascertained inaccordancewiththePriceScheduleattachedherewithandmadepartofthisProposal.Weundertake,ifourProposalisaccepted,tocommenceandcompletedeliveryofallservicesspecifiedinthecontractwithinthetimeframestipulated.DocumentstoaccompanytheTechnicalProposal: CompanyProfile(notmorethan15pages) Jointventureinformation(ifapplicable) MembersofGoverningBoard RDBRegistrationcertificate RRAValidtaxclearance

RSSBValidclearance PermittoOperatebusinessinthelocation IATAlatestcertificate

EvidenceofexperienceinTravelServicesManagementThepast3yearsauditedFinancialStatementi.e.certifiedbalancesheetsofthelastthreeyears

PreviousContractswithUNorotherInternationalOrganizations ProofofallianceswithAirlinesotherTravelAgents(inthecountryandabroad)ProposedStaffCVs WeagreetoabidebythisProposalforaperiodof120daysfromthedatefixedforopeningofProposalsintheInvitationforProposal,anditshallremainbindinguponusandmaybeacceptedatanytimebeforetheexpirationofthatperiod.WeunderstandthatyouarenotboundtoacceptanyProposalyoumayreceive.Datedthisday/month ofyearSignature(Inthecapacityof)DulyauthorizedtosignProposalforandonbehalfof

46

AnnexVPRICESCHEDULETheContractorisaskedtopreparethePriceScheduleasaseparateenvelopefromtherestoftheRFPresponseasindicatedandaspertheformatinSection7.Allprices/ratesquotedmustbeInclusiveofVAT.ThePriceSchedulemustprovideadetailedcostbreakdown.Provideseparatefiguresforeachfunctionalgroupingorcategory.Estimatesforcost-reimbursableitems,ifany,suchastravel,andoutofpocketexpensesshouldbelistedseparately.Inadditiontothehardcopy, ifpossiblepleasealsoprovidetheinformationonCDwithyourcompanynamedisplayedclearlyonit.

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Section4:ProposalSubmissionForm9

[insert:Location][insert:Date

To: HeadofProcurementUnitUNDPRwandaDearSir/Madam: We,theundersigned,herebyoffertoprovideprofessionalservicesfor[insert:titleofservices]inaccordance with your Request for Proposal dated [insert: Date] and our Proposal. We are herebysubmittingourProposal,which includes theTechnicalProposalandFinancialProposal sealedunderaseparateenvelope.

Weherebydeclarethat:a) Allthe informationandstatementsmadeinthisProposalaretrueandweacceptthatany

misrepresentationcontainedinitmayleadtoourdisqualification;b) WearecurrentlynotontheremovedorsuspendedvendorlistoftheUNorothersuchlists

ofotherUNagencies,norareweassociatedwith,anycompanyorindividualappearingonthe1267/1989listoftheUNSecurityCouncil;

c) Wehavenooutstandingbankruptcyorpendinglitigationoranylegalactionthatcouldimpairouroperationasagoingconcern;and

d) Wedonotemploy,noranticipateemploying,anypersonwhoisorwasrecentlyemployedbytheUNorUNDP.

Weconfirmthatwehaveread,understoodandherebyaccepttheTermsofReferencedescribing

thedutiesandresponsibilitiesrequiredofusinthisRFP,andtheGeneralTermsandConditionsofUNDP’sContractforProfessionalServices.

WeagreetoabidebythisProposalfor[insert:periodofvalidityasindicatedinDataSheet]. Weundertake,ifourProposalisaccepted,toinitiatetheservicesnotlaterthanthedateindicatedintheDataSheet.

9 Nodeletionormodificationmaybemadeinthisform.AnysuchdeletionormodificationmayleadtotherejectionoftheProposal.

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WefullyunderstandandrecognizethatUNDPisnotboundtoacceptthisproposal,thatweshall

bearallcostsassociatedwithitspreparationandsubmission,andthatUNDPwillinnocaseberesponsibleorliableforthosecosts,regardlessoftheconductoroutcomeoftheevaluation. Weremain,

Yourssincerely,

AuthorizedSignature[Infullandinitials]: NameandTitleofSignatory: NameofFirm:

ContactDetails:

[pleasemarkthisletterwithyourcorporateseal,ifavailable]

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Section5:DocumentsEstablishingtheEligibilityandQualificationsoftheProposer

ProposerInformationForm10

Date:[insertdate(asday,monthandyear]ofProposalSubmission]RFPNo.:[insertnumber]

Page________of________pages

1.Proposer’sLegalName[insertProposer’slegalname]

2.IncaseofJointVenture(JV),legalnameofeachparty:[insertlegalnameofeachpartyinJV]

3.ActualorintendedCountry/iesofRegistration/Operation:[insertactualorintendedCountryofRegistration]

4.YearofRegistration:[insertProposer’syearofregistration]

5.CountriesofOperation 6.No.ofstaffineachCountry 7.YearsofOperationineachCountry

8.LegalAddress/esinCountry/iesofRegistration/Operation:[insertProposer’slegaladdressincountryofregistration]

9.ValueandDescriptionofTopthree(3)BiggestContractforthepastfive(5)years

10.LatestCreditRating(ifany)

11. Briefdescriptionoflitigationhistory(disputes,arbitration,claims,etc.),indicatingcurrentstatusandoutcomes,ifalreadyresolved.

12.Proposer’sAuthorizedRepresentativeInformation

Name:[insertAuthorizedRepresentative’sname] Address:[insertAuthorizedRepresentative’sname]Telephone/Faxnumbers:[insertAuthorizedRepresentative’sname]EmailAddress:[insertAuthorizedRepresentative’sname]13.AreyouintheUNPDList1267.1989orUNIneligibilityList?☐YESor☐NO

10 The Proposer shall fill in this Form in accordance with the instructions. Apart from providing additional information, no alterations to its format shall be permitted and no substitutions shall be accepted.

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14.Attachedarecopiesoforiginaldocumentsof:

☐AlleligibilitydocumentrequirementslistedintheDataSheet☐IfJointVenture/Consortium–copyoftheMemorandumofUnderstanding/AgreementorLetterofIntenttoformaJV/Consortium,orRegistrationofJV/Consortium,ifregistered☐IfcaseofGovernmentcorporationorGovernment-owned/controlledentity,documentsestablishinglegalandfinancialautonomyandcompliancewithcommerciallaw.

JointVenturePartnerInformationForm(ifRegistered)11

Date:[insertdate(asday,monthandyear)ofProposalSubmission]

RFPNo.:[insertnumber]

Page________of_______pages

1. Proposer’sLegalName:[insertProposer’slegalname]

2. JV’sPartylegalname:[insertJV’sPartylegalname]

3. JV’sPartyCountryofRegistration:[insertJV’sPartycountryofregistration]

4.YearofRegistration:[insertParty’syearofregistration]

5.CountriesofOperation 6.No.ofstaffineachCountry 7.YearsofOperationineachCountry

8.LegalAddress/esinCountry/iesofRegistration/Operation:[insertParty’slegaladdressincountryofregistration]

9.ValueandDescriptionofTopthree(3)BiggestContractforthepastfive(5)years

10.LatestCreditRating(ifany)

1. Briefdescriptionoflitigationhistory(disputes,arbitration,claims,etc.),indicatingcurrentstatusandoutcomes,ifalreadyresolved.

13. JV’sPartyAuthorizedRepresentativeInformation

Name:[insertnameofJV’sPartyauthorizedrepresentative]Address:[insertaddressofJV’sPartyauthorizedrepresentative]Telephone/Faxnumbers:[inserttelephone/faxnumbersofJV’sPartyauthorizedrepresentative]EmailAddress:[insertemailaddressofJV’sPartyauthorizedrepresentative]14.Attachedarecopiesoforiginaldocumentsof:[checkthebox(es)oftheattachedoriginal

11 The Proposer shall fill in this Form in accordance with the instructions. Apart from providing additional information, no alterations to its format shall be permitted and no substitutions shall be accepted.

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documents]

☐AlleligibilitydocumentrequirementslistedintheDataSheet☐ArticlesofIncorporationorRegistrationoffirmnamedin2.☐Incaseofgovernmentownedentity,documentsestablishinglegalandfinancialautonomyand

compliancewithcommerciallaw.

52

Section6:TechnicalProposalForm

TECHNICALPROPOSALFORMAT

INSERTTITLEOFTHESERVICES

Note:TechnicalProposalsnotsubmittedinthisformatmayberejected.Thefinancialproposalshouldbeincludedinseparateenvelope.NameofProposingOrganization/Firm: CountryofRegistration: NameofContactPersonforthisProposal:

Address: Phone/Fax: Email:

SECTION1:EXPERTISEOFFIRM/ORGANISATIONThissectionshouldfullyexplaintheProposer’sresourcesintermsofpersonnelandfacilitiesnecessaryfortheperformanceofthisrequirement.AllcontentsofthissectionmaybemodifiedorexpandeddependingontheevaluationcriteriastatedintheRFP.1.1BriefDescriptionofProposerasanEntity:Provideabriefdescriptionoftheorganization/firmsubmittingtheproposal,itslegalmandates/authorizedbusinessactivities,theyearandcountryofincorporation, types of activities undertaken, and approximate annual budget, etc. Includereferencetoreputation,oranyhistoryoflitigationandarbitrationinwhichtheorganisation/firmhasbeeninvolvedthatcouldadverselyaffectorimpacttheperformanceofservices,indicatingthestatus/resultofsuchlitigation/arbitration.1.2. Financial Capacity: Provide the latest Audited Financial Statement (Income Statement andBalanceSheet)dulycertifiedbyaPublicAccountant,andwithauthenticationof receivingby theGovernment’sInternalRevenueAuthority.Includeanyindicationofcreditrating,industryrating,etc.1.3.TrackRecordandExperiences:Providethefollowinginformationregardingcorporateexperiencewithinthelastfive(5)yearswhicharerelatedorrelevanttothoserequiredforthisContract.Nameofproject

Client ContractValue

Periodofactivity

Typesofactivities

undertaken

StatusorDate

Completed

ReferencesContactDetails(Name,Phone,

53

Email)

SECTION2-APPROACHANDIMPLEMENTATIONPLAN

ThissectionshoulddemonstratetheProposer’sresponsivenesstotheTORbyidentifyingthespecificcomponentsproposed,addressingtherequirements,asspecified,pointbypoint;providingadetaileddescription of the essential performance characteristics proposed; and demonstrating how theproposedmethodologymeetsorexceedstherequirements.2.1. Approach to the Service/Work Required: Please provide a detailed description of themethodology forhow theorganisation/firmwill achieve theTermsofReferenceof theproject,keepinginmindtheappropriatenesstolocalconditionsandprojectenvironment.2.2.TechnicalQualityAssuranceReviewMechanisms:ThemethodologyshallalsoincludedetailsoftheProposer’sinternaltechnicalandqualityassurancereviewmechanisms.2.3 Implementation Timelines: The Proposer shall submit a Gantt Chart or Project Scheduleindicatingthedetailedsequenceofactivitiesthatwillbeundertakenandtheircorrespondingtiming.2.4. Subcontracting: Explain whether any work would be subcontracted, to whom, how muchpercentage of the work, the rationale for such, and the roles of the proposed sub-contractors.Specialattentionshouldbegiven toprovidingaclearpictureof the roleofeachentityandhoweveryonewillfunctionasateam.2.5.Risks/MitigationMeasures:Pleasedescribethepotentialrisksfortheimplementationofthisprojectthatmayimpactachievementandtimelycompletionofexpectedresultsaswellastheirquality.Describemeasuresthatwillbeputinplacetomitigatetheserisks.2.6.ReportingandMonitoring:PleaseprovideabriefdescriptionofthemechanismsproposedforthisprojectforreportingtotheUNDPandpartners,includingareportingschedule.2.7.Anti-CorruptionStrategy:Definetheanti-corruptionstrategythatwillbeappliedinthisprojecttopreventthemisuseoffunds.Describethefinancialcontrolsthatwillbeputinplace.2.8.Partnerships:Explainanypartnershipswithlocal,internationalorotherorganizationsthatareplannedfortheimplementationoftheproject.Specialattentionshouldbegiventoprovidingaclearpictureoftheroleofeachentityandhoweveryonewillfunctionasateam.Lettersofcommitmentfrompartnersandanindicationofwhethersomeorallhavesuccessfullyworkedtogetheronotherpreviousprojectsisencouraged.2.9StatementofFullDisclosure: This is intendedtodiscloseanypotentialconflict inaccordance

54

withthedefinitionof“conflict”underSection4ofthisdocument,ifany.2.10Other:Anyothercommentsorinformationregardingtheprojectapproachandmethodologythatwillbeadopted.

55

SECTION3:PERSONNEL3.1ManagementStructure:Describetheoverallmanagementapproachtowardplanningandimplementingthisactivity.Includeanorganizationchartforthemanagementoftheprojectdescribingtherelationshipofkeypositionsanddesignations.3.2StaffTimeAllocation:Provideaspreadsheetwillbeincludedtoshowtheactivitiesofeachstaffmemberandthetimeallocatedforhis/herinvolvement.(Note:ThisspreadsheetiscrucialandnosubstitutionofpersonnelwillbetoleratedoncethecontracthasbeenawardedexceptinextremecircumstancesandwiththewrittenapprovaloftheUNDP.Ifsubstitutionisunavoidableitwillbewithapersonwho,intheopinionoftheUNDPprojectmanager,isatleastasexperiencedasthepersonbeingreplaced,andsubjecttotheapprovalofUNDP.Noincreaseincostswillbeconsideredasaresultofanysubstitution.)3.3QualificationsofKeyPersonnel.ProvidetheCVsforkeypersonnel(TeamLeader,Managerialandgeneralstaff)thatwillbeprovidedtosupporttheimplementationofthisproject.CVsshoulddemonstratequalificationsinareasrelevanttotheScopeofServices.Pleaseusetheformatbelow:Name: PositionforthisContract: Nationality: Contactinformation: CountriesofWorkExperience: LanguageSkills: EducationalandotherQualifications: SummaryofExperience:Highlightexperienceintheregionandonsimilarprojects.RelevantExperience(Frommostrecent):Period:From–To Nameofactivity/Project/funding

organisation,ifapplicable:JobTitleandActivitiesundertaken/Descriptionofactualroleperformed:

e.g.June2004-January2005 Etc. Etc. Referencesno.1(minimumof3):

NameDesignationOrganizationContactInformation–Address;Phone;Email;etc.

Referenceno.2 NameDesignationOrganizationContactInformation–Address;Phone;Email;etc.

Referenceno.3 NameDesignationOrganizationContactInformation–Address;Phone;Email;etc.

Declaration:

56

Iconfirmmyintentiontoserveinthestatedpositionandpresentavailabilitytoserveforthetermoftheproposedcontract.Ialsounderstandthatanywilfulmisstatementdescribedabovemayleadtomydisqualification,beforeorduringmyengagement.___________________________________________________________________________SignatureoftheNominatedTeamLeader/MemberDateSigned

57

Section7:FinancialProposalForm12

TheProposerisrequiredtopreparetheFinancialProposalinanenvelopeseparatefromtherestoftheRFPasindicatedintheInstructiontoProposers.The Financial Proposal must provide a detailed cost breakdown. Provide separate figures for eachfunctionalgroupingorcategory.Anyestimatesforcost-reimbursableitems,suchastravelandout-of-pocketexpenses,shouldbelistedseparately.Incaseofanequipmentcomponenttotheserviceprovider,thePriceScheduleshouldincludefiguresforbothpurchaseandlease/rentoptions.UNDPreservestheoptiontoeitherlease/rentorpurchaseoutrighttheequipmentthroughtheContractor.The format shown on the following pages is suggested for use as a guide in preparing the FinancialProposal.Theformatincludesspecificexpenditures,whichmayormaynotberequiredorapplicablebutareindicatedtoserveasexamples.A. CostBreakdownperDeliverables*No Destination Airline ProposedItinerary EconomicClassin

USD(Provideconditions)

Commentsifany

1 NAIROBI WB KGLNBOKGL

KENYAAIRWAYS KGL-NBO-KGL

RWANDAAIR KGL-NBO-KGL

2 BUJUMBURA WB KGLBJMKGL

KENYAAIRWAYS KGL-BJM-KGL

RWANDAAIR KGL-BJM-KGL

3 ARUSHA WB KGLJROKGL

RWANDAAIR KGL-JRO-KGL

4 JOHANNESBURG WB KGLJNBKGL

KQ KGL-NBO-JNB-NBO-

KGL

RWANDAAIR KGL-JNB-KGL

KENYAAIRWAYS KGL-NBO-JNB:RT

SOUTHAFRICAN KGL-JNB-KGL

12 Nodeletionormodificationmaybemadeinthisform.AnysuchdeletionormodificationmayleadtotherejectionoftheProposal.

58

ETHIOPIANAIRLINES KGL-ADD-JNB:RT

5 ADDISABEBA ET KGLADDKGL

ETHIOPIANAIRLINES KGL-ADD-KGL

6 BRAZAVILLE ET KGLADDBZVADDKGL

KQ KGL-NBO-BZV-NBO-

KGL

RWANDAAIR KGL-BZV-KGL 7 MAPUTO KQ KGLNBOMPMNBO

KGL

KENYAAIRWAYS KGL-NBO-MPM:RT

8 CAPETOWN WB//SA KGLJNBCPTJNBKGL

_ _ 9 ENTEBBE U7//WB KGLEBBKGL

RWANDAAIR KGLEBBKGL 10 HARARE ET KGLADDHREADDKGL KQ KGL-NBO-HRE

11 MOMBASA WB KGL-MBA-KGL

12 DARESSALAM WB/PW KGL-NBO-DAR-NBO-KGL

_ _ 13 ZANZIBAR KQ KGL-NBO-ZNZ-NBO-

KGL

_ _ 14 COTONOU ET KGL-ADD-COO-ADD-

KGL

RWANDAAIR KGL-COO-KGL 15 LAGOS ET KGL-ADD-LOS-ADD-

KGL

RWANDAAIR KGL-LOS-KGL

59

16 ABIDJAAN ET KGL-ADD-ABJ-ADD-KGL

RWANDAAIR KGL-ABJ-COO-KGL 17 ACCRA ET KGL-ADD-ACC-ADD-

KGL

RWANDAAIR KGL-ACC-KGL

18 BAMAKO ET KGL-ADD-BKO-ADD-KGL

RWANDAAIR KGL-COO-BKO-COO-

KGL

19 DOUALA ET KGL-ADD-DLA-ADD-

KGL

RWANDAAIR KGLDLAKGL 20 KINSHASHA KQ KGL-NBO-FIH-NBO-

KGL

ET KGLADDFIHADDKGL 21 JUBA ET KGLADDJUBADDKGL RWANDAAIR KGLJUBKGL 22 Dakar ET KGLADDDLAADDKGL

KQ KGLNBODLANBO

KGL

23 LIBRIVILLE ET KGLADDLBVADDKGL RWANDAAIR KGLLBVKGL 24 LOME ET KGLADDLFWADD

KGL

_ _

25 NDJAMENA ET KGLADDNDJADDKGL _ _

26 YAOUNDE KQ KGLNBONSINBOKGL

ET KGLADDNSIADDKGL 27 KHARTOUM KQ KGL-NBO-KRT-NBO-

KGL

ET KGLADDKRTADDKGL

60

28 DUBAI RWANDAAIR KGLDXBKGL

ET KGLADDDXBADDKGL

KENYAAIRWAYS

KGLNBODXBNBOKGL

29 CAIRO ET KGLADDCAIADDKGL KENYA

AIRWAYSKGLNBOCAINBOKGL

No Destination Airline ProposedItinerary

1 BANJUL KENYAAIRWAYS

KGL-NBO-LOS-BJL:RT

2 DAKAR ETHIOPIANAIRLINES

KGL-ADD-DKR:RT

KENYAAIRWAYS KGLNBODKR-RT

3 CONAKRY ETHIOPIANAIRLINES

KGL-ADD-CKY:RT

4 MONROVIA KENYAAIRWAYS

KGL-NBO-ROB:RT

5 ABIDJAN ETHIOPIANAIRLINES

KGL-ADD-ABJ:RT

KENYAAIRWAYS

KGL-NBO-ABJ:RT

6 OUAGADOUGO KENYAAIRWAYS

KGL-NBO-OUA:RT

ETHIOPIANAIRLINES

KGL-ADD-OUA:RT

No Destination Airline ProposedItinerary

1 MONTREALKQ//KLM KGL-AMA-YUL-AMS-

KGL

BRUSSELSAIRLINES KGLBRUYUL

2 VANCOUVER KQ//KLM KGLNBOAMSYVR

AMSNBOKGL

KLM KGL-AMS-YVR:RT

3 WASHINTON ET KGLADDIADADDKGL

KLM KGL-AMS-WAS:RT

4 LOSANGELESKQ//KLM KGLNBOAMSLAX

AMSNBOKGL

KLM KGL-AMS-LAX:RT

TURKISHAIRLINES KGL-IST-LAX:RT

61

5 NEWYORK SN//AA KGL-BRU-JFK-BRU-KGL

KLM KGL-AMS-JFK:RT

QATARAIRWAYS KGL-DOH-JFK:RT

TURKISHAIRLINES KGL-IST-JFK:RT

6 ATLANTA KLM KGL-AMS-ATL-AMS-KGL

_ _ 7 WASHINTON SN//UA KGL-BRU-IAD-BRU-KGL

_ _ 8 CHICAGO SN//UA KGL-BRU-ORD-BRU-

KGL

_ _

No Destination Airline ProposedItinerary 1 DELHI ET KGL-ADD-DEL-ADD-

KGL

2 BOMBAY ET KGL-ADD-BOM-ADD-

KGL

3 BANGKOK KQ KGL-NBO-BKK-NBO-

KGL

4 HONGKONG KQ KGL-NBO-HKG-NBO-

KGL

No Destination Airline ProposedItinerary 1 BRUSSELS ET KGLADDBRUADD

KGL

SN KGL-BRU-KGL

TURKISHAIRLINES KGL-BRU-KGL

QATARAIRWAYS KGL-DOH-BRU:RT

2 PARISET KGLADDCDGADD

KGL

KLM KGL-AMS-PAR:RT

QATARAIRWAYS KGL-DOH-PAR:RT

3 LONDON ET KGLADDLHRADDKGL

KLM KGL-AMS-LON:RT

TURKISHAIRLINES KGLISTLONRT

QATARAIRWAYS KGL-DOH-LON:RT

4 ROME ET KGLADDFCOADDKGL

KLM KGL-AMS-FCO:RT

QATARAIRWAYS KGL-DOH-FCO:RT

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TURKISHAIRLINES KGLISTFCPRt

5 GENEVA SN KGLBRUGVABRUKGL KLM KGL-AMS-GVA:RT

TURKISHAIRLINES KGL-IST-GVA:RT

6 AMSTERDAM KLM KGL-AMS-KGL _ _ 7 FRANKFURT ET KGL-ADD-FRA-ADD-

KGL

_ _ 8 MUNIC KLM KGL-AMS-MUC-AMS-

KGL

_ _ 9 BERLINE KLM KGL-AMS-BER-AMS-

KGL

_ _ 10 VIENNA KLM KGL-AMS-VIE:RT TURKISH

AIRLINESKGL-IST-VIE:RT

63

Section8:FORMFORPROPOSALSECURITY

(ThismustbefinalizedusingtheofficialletterheadoftheIssuingBank.Exceptforindicatedfields,nochangesmaybemadeonthistemplate)

To: UNDP [InsertcontactinformationasprovidedinDataSheet]

WHEREAS[nameandaddressofContractor](hereinaftercalled“theProposer”)hassubmittedaProposaltoUNDPdatedClickheretoenteradate.,toexecuteServices……………..(hereinaftercalled“theProposal”):

ANDWHEREAS it has been stipulatedby you that the Proposer shall furnish youwith a BankGuaranteebyarecognizedbankforthesumspecifiedthereinassecurityintheeventthattheProposer:

a) FailstosigntheContractafterUNDPhasawardedit;b) WithdrawsitsProposalafterthedateoftheopeningoftheProposals;c) FailstocomplywithUNDP’svariationofrequirement,asperRFPinstructions;ord) FailstofurnishPerformanceSecurity,insurances,orotherdocumentsthatUNDPmayrequireas

aconditiontorenderingthecontracteffective.ANDWHEREASwehaveagreedtogivetheProposersuchthisBankGuarantee:

NOWTHEREFOREweherebyaffirmthatwearetheGuarantorandresponsibletoyou,onbehalf

oftheProposer,uptoatotalof[amountofguarantee][inwordsandnumbers],suchsumbeingpayableinthetypesandproportionsofcurrenciesinwhichthePriceProposalispayable,andweundertaketopayyou,uponyourfirstwrittendemandandwithoutcavilorargument,anysumorsumswithinthelimitsof[amountofguaranteeasaforesaid]withoutyourneedingtoproveortoshowgroundsorreasonsforyourdemandforthesumspecifiedtherein.

Thisguaranteeshallbevalidupto30daysafterthefinaldateofvalidityofbids.

SIGNATUREANDSEALOFTHEGUARANTORBANK

Date.......................................................................................................................NameofBank.........................................................................................................Address.................................................................................................................

64

Section9:FORMFORPERFORMANCESECURITY13

(ThismustbefinalizedusingtheofficialletterheadoftheIssuingBank.Exceptforindicatedfields,nochangesmaybemadeonthistemplate)

To: UNDP [InsertcontactinformationasprovidedinDataSheet]

WHEREAS[nameandaddressofContractor](hereinaftercalled“theContractor”)hasundertaken,inpursuanceofContractNo.Clickheretoentertext.datedClickheretoenteradate.,toexecuteServices……………..(hereinaftercalled“theContract”):

ANDWHEREASithasbeenstipulatedbyyouinthesaidContractthattheContractorshallfurnishyouwithaBankGuaranteebyarecognizedbankforthesumspecifiedthereinassecurityforcompliancewithhisobligationsinaccordancewiththeContract:

ANDWHEREASwehaveagreedtogivetheContractorsuchaBankGuarantee:

NOWTHEREFOREweherebyaffirmthatwearetheGuarantorandresponsibletoyou,onbehalfoftheContractor,uptoatotalof[amountofguarantee][inwordsandnumbers],suchsumbeingpayableinthetypesandproportionsofcurrenciesinwhichtheContractPriceispayable,andweundertaketopayyou,uponyourfirstwrittendemandandwithoutcavilorargument,anysumorsumswithinthelimitsof[amountofguaranteeasaforesaid]withoutyourneedingtoproveortoshowgroundsorreasonsforyourdemandforthesumspecifiedtherein.

Thisguaranteeshallbevaliduntiladate30daysfromthedateofissuebyUNDPofacertificateofsatisfactoryperformanceandfullcompletionofservicesbytheContractor.

SIGNATUREANDSEALOFTHEGUARANTORBANKDate.......................................................................................................................NameofBank.........................................................................................................Address.................................................................................................................

Section10:FormforAdvancedPaymentGuarantee14

13 If the RFP requires the submission of a Performance Security, which shall be made a condition to the signing and effectivity of the contract, the Performance Security that the Proposer’s Bank will issue shall use the contents of this template 14 This Guarantee shall be required if the Contractor will require advanced payment of more than 20% of the contract amount, or if the absolute amount of the advanced payment required will exceed the amount of USD 30,000, or its equivalent if the price

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(ThismustbefinalizedusingtheofficialletterheadoftheIssuingBank.Exceptforindicatedfields,nochangesmaybemadeonthistemplate)

_____________________________[Bank’sName,andAddressofIssuingBranchorOffice]Beneficiary: _________________[NameandAddressofUNDP]Date: ________________ADVANCEPAYMENTGUARANTEENo.: _________________Wehavebeeninformedthat[nameofCompany](hereinaftercalled"theContractor")hasenteredintoContractNo.[referencenumberofthecontract]dated[insert:date]withyou,fortheprovisionof[briefdescriptionofServices](hereinaftercalled"theContract").Furthermore,weunderstandthat,accordingtotheconditionsoftheContract,anadvancepaymentinthesumof[amountinwords]([amountinfigures])istobemadeagainstanadvancepaymentguarantee.AttherequestoftheContractor,we[nameofBank]herebyirrevocablyundertaketopayyouanysumorsumsnotexceedingintotalanamountof[amountinwords]([amountinfigures])15uponreceiptbyusofyourfirstdemandinwritingaccompaniedbyawrittenstatementstatingthattheContractorisinbreachofitsobligationundertheContractbecausetheContractorhasusedtheadvancepaymentforpurposesotherthantowardprovidingtheServicesundertheContract.Itisaconditionforanyclaimandpaymentunderthisguaranteetobemadethattheadvancepaymentreferredtoabovemusthavebeenreceivedby theContractoron itsaccountnumber___________at[nameandaddressofBank].ThemaximumamountofthisguaranteeshallbeprogressivelyreducedbytheamountoftheadvancepaymentrepaidbytheContractorasindicatedincopiesofcertifiedmonthlystatementswhichshallbepresented tous. This guarantee shall expire, at the latest,uponour receiptof themonthlypaymentcertificate indicating that the Consultants have made full repayment of the amount of the advancepayment,oronthe__dayof___________,2___,16whicheverisearlier.Consequently,anydemandforpaymentunderthisguaranteemustbereceivedbyusatthisofficeonorbeforethatdate.ThisguaranteeissubjecttotheUniformRulesforDemandGuarantees,ICCPublicationNo.458._____________________

[signature(s)]Note: Allitalicizedtextisforindicativepurposesonlytoassistinpreparingthisformandshallbedeleted

fromthefinalproduct. offer is not in USD, using the exchange rate stated in the Data Sheet. The Contractor’s Bank must issue the Guarantee using the contents of this template. 15 The Guarantor Bank shall insert an amount representing the amount of the advanced payment and denominated either in the currency/ies of the advanced payment as specified in the Contract. 16 Insert the expected expiration date. In the event of an extension of time for Completion of the Contract, the Contractor would need to request an extension of this Guarantee from the Guarantor Bank. Such request must be in writing and must be made prior to the expiration date established in the Guarantee. In preparing this Guarantee, the Contractor might consider adding the following text to the form at the end of the penultimate paragraph : “The Guarantor Bank agrees to a one-time extension of this Guarantee for a period not to exceed [six months] [one year], in response to the Contractor’s written request for such extension, such request to be presented to the Guarantor Bank before the expiry of the Guarantee.

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Section11:ContractforProfessionalServices

THISISUNDP’STEMPLATEFORCONTRACTFORTHEPROPOSER’SREFERENCE.ADHERENCETOALLTERMSANDCONDITIONSISMANDATORY.

[PLEASEATTACHHERETOTHE.PDFVERSIONOFTHECONTRACTFORPROFESSIONALSERVICESANDTHEGENERALTERMSANDCONDITIONS]

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Date_____________DearSir/Madam,Ref.:______/_______/______[INSERTPROJECTNUMBERANDTITLEOROTHERREFERENCE]TheUnitedNationsDevelopmentProgramme(hereinafterreferredtoas"UNDP"),wishestoengageyour[company/organization/institution], duly incorporated under the Laws of _____________ [INSERTNAMEOFTHECOUNTRY] (hereinafterreferredtoasthe"Contractor") inordertoperformservices inrespectof___________[INSERTSUMMARYDESCRIPTIONOFTHESERVICES](hereinafterreferredtoasthe"Services"),inaccordancewiththefollowingContract:1. ContractDocuments1.1 ThisContractissubjecttotheUNDPGeneralConditionsforProfessionalServicesattachedheretoas

AnnexI.TheprovisionsofsuchAnnexshallcontroltheinterpretationofthisContractandinnowayshallbedeemedtohavebeenderogatedbythecontentsofthisletterandanyotherAnnexes,unlessotherwiseexpresslystatedundersection4ofthisletter,entitled"SpecialConditions".

1.2 The Contractor and UNDP also agree to be bound by the provisions contained in the following

documents,whichshalltakeprecedenceoveroneanotherincaseofconflictinthefollowingorder:

a) thisLetter; b)theTermsofReference[ref.......dated........],attachedheretoasAnnexII; c)theContractor'sProposal[ref......,dated........] d)TheUNDPRequestforProposal[ref……,dated……]1.3 AlltheaboveshallformtheContractbetweentheContractorandUNDP,supersedingthecontents

ofanyothernegotiationsand/oragreements,whetheroralorinwriting,pertainingtothesubjectofthisContract.

2. ObligationsoftheContractor2.1 TheContractorshallperformandcompletetheServicesdescribedinAnnexIIwithduediligenceand

efficiencyandinaccordancewiththeContract.2.2 TheContractorshallprovidetheservicesofthefollowingkeypersonnel: NameSpecializationNationalityPeriodofservice ............................................... ...............................................

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2.3 Any changes in the above key personnel shall require prior written approval of

____________________________________[NAMEandTITLE],UNDP.2.4 TheContractorshallalsoprovidealltechnicalandadministrativesupportneededinordertoensure

thetimelyandsatisfactoryperformanceoftheServices.2.5 TheContractorshallsubmittoUNDPthedeliverablesspecifiedhereunderaccordingtothefollowing

schedule: [LISTDELIVERABLES] [INDICATEDELIVERYDATES] e.g. Progressreport ../../.... ............... ../../.... Finalreport ../../....2.6 AllreportsshallbewrittenintheEnglishlanguage,andshalldescribeindetailtheservicesrendered

undertheContractduringtheperiodoftimecoveredinsuchreport.Allreportsshallbetransmittedby theContractorby_________ [MAIL,COURIERAND/ORFAX] to theaddress specified in9.1below.

2.7 TheContractorrepresentsandwarrantstheaccuracyofanyinformationordataprovidedtoUNDP

forthepurposeofenteringintothisContract,aswellasthequalityofthedeliverablesandreportsforeseenunderthisContractinaccordancewiththehighestindustryandprofessionalstandards.

OPTION1(FIXEDPRICE)3. PriceandPayment3.1 In full consideration for the complete and satisfactory performance of the Services under this

Contract,UNDPshallpaytheContractorafixedcontractpriceof________[INSERTCURRENCY&AMOUNTINFIGURESANDWORDS].

3.2 ThepriceofthisContractisnotsubjecttoanyadjustmentorrevisionbecauseofpriceorcurrency

fluctuationsortheactualcostsincurredbytheContractorintheperformanceoftheContract.3.3 PaymentseffectedbyUNDPtotheContractorshallbedeemedneithertorelievetheContractorof

itsobligationsunderthisContractnorasacceptancebyUNDPoftheContractor'sperformanceoftheServices.

3.4 UNDPshalleffectpaymentstotheContractorafteracceptancebyUNDPoftheinvoicessubmitted

bytheContractor totheaddressspecified in9.1below,uponachievementof thecorrespondingmilestonesandforthefollowingamounts:

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MILESTONE AMOUNT TARGETDATE Upon..... ...... ./../.... ......... ...... ../../.... Invoicesshallindicatethemilestonesachievedandcorrespondingamountpayable. OPTION2(COSTREIMBURSEMENT)3. Priceandpayment3.1 In full consideration for the complete and satisfactory performance of the Services under this

Contract,UNDPshallpaytheContractorapricenottoexceed__________[INSERTCURRENCY&AMOUNTINFIGURESANDWORDS].

3.2 Theamountcontainedin3.1aboveisthemaximumtotalamountofreimbursablecostsunderthis

Contract. The Breakdown of Costs in Annex _______ [INSERT ANNEX NUMBER] contains themaximumamountspercostcategorythatarereimbursableunderthisContract.TheContractorshallreflectinhisinvoicestheamountoftheactualreimbursablecostsincurredintheperformanceoftheServices.

3.3 TheContractorshallnotdoanywork,provideanyequipment,materialsandsupplies,orperformany

other serviceswhichmay result inanycosts inexcessof theamountunder3.1orofanyof theamounts specified in the Breakdown of Costs for each cost category without the prior writtenagreementof_________________[NAMEandTITLE],UNDP.

3.4 PaymentseffectedbyUNDPtotheContractorshallbedeemedneithertorelievetheContractorof

itsobligationsunderthisContractnorasacceptancebyUNDPoftheContractor'sperformanceoftheServices.

3.5 TheContractorshallsubmitinvoicesfortheworkdoneevery___________[INSERTPERIODOFTIME

ORMILESTONES]. OR3.5. The Contractor shall submit an invoice for ______________________ [INSERT AMOUNT AND

CURRENCYOFTHEADVANCEPAYMENTINFIGURES&WORDS]uponsignatureofthisContractbybothpartiesandinvoicesfortheworkdoneevery______________[INSERTPERIODOFTIMEORMILESTONES].

3.6 ProgressandfinalpaymentsshallbeeffectedbyUNDPtotheContractorafteracceptanceofthe

invoicessubmittedbytheContractortotheaddressspecifiedin9.1below,togetherwithwhateversupporting documentationoftheactualcostsincurredisrequiredintheBreakdownofCostsormayberequiredby UNDP. Such payments shall be subject to any specific conditions forreimbursementcontainedintheBreakdownofCosts.

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4. Specialconditions4.1 TheresponsibilityforthesafetyandsecurityoftheContractoranditspersonnelandproperty,

andofUNDP’spropertyintheContractor’scustody,restswiththeContractor.4.2 Theadvancepaymenttobemadeuponsignatureofthecontractbybothpartiesiscontingentupon

receiptandacceptancebyUNDPofabankguaranteeforthefullamountoftheadvancepaymentissuedbyaBankandinaformacceptabletoUNDP.

4.3 Theamountsofthepaymentsreferredtoundersection3.6aboveshallbesubjecttoadeductionof

___________________________ [INSERT PERCENTAGE THAT THE ADVANCE REPRESENTSOVERTHETOTALPRICEOFTHECONTRACT]%(...percent)oftheamountacceptedforpaymentuntilthecumulativeamountofthedeductionssoeffectedshallequaltheamountoftheadvancepayment.

4.4 Owingto[..........................],Article(s)[.........]oftheGeneralConditionsinAnnexIshallbeamended

toread/bedeleted.5. Submissionofinvoices5.1 AnoriginalinvoiceshallbesubmittedbymailbytheContractorforeachpaymentundertheContract

tothefollowingaddress: .................……………………………………………………………………………………………………………….5.2 InvoicessubmittedbyfaxshallnotbeacceptedbyUNDP.6. Timeandmannerofpayment6.1 Invoicesshallbepaidwithinthirty(30)daysofthedateoftheiracceptancebyUNDP.UNDPshall

makeeveryefforttoacceptaninvoiceorsoadvisetheContractorofitsnon-acceptancewithinareasonabletimefromreceipt.

6.2 AllpaymentsshallbemadebyUNDPtothefollowingBankaccountoftheContractor: ______________________[NAMEOFTHEBANK] ______________________[ACCOUNTNUMBER] ______________________[ADDRESSOFTHEBANK]7. Entryintoforce.Timelimits.7.1 TheContractshallenterintoforceuponitssignaturebybothparties.7.2 TheContractor shall commence the performanceof the Services not later than ______ [INSERT

DATE] and shall complete the Services within _____________ [INSERT NUMBER OF DAYS ORMONTHS]ofsuchcommencement.

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7.3 All time limits contained in thisContract shallbedeemed tobeof theessence in respectof theperformanceoftheServices.

8. Modifications8.1 AnymodificationtothisContractshallrequireanamendmentinwritingbetweenbothpartiesduly

signed by the authorized representative of the Contractor and __________ [NAME AND TITLE]UNDP.

9. Notifications ForthepurposeofnotificationsundertheContract,theaddressesofUNDPandtheContractorare

asfollows:

FortheUNDP:

NameDesignationAddressTel.No.Fax.No.

Emailaddress:

FortheContractor:

NameDesignationAddressTel.No.Fax.No.

Emailaddress:If theabove termsand conditionsmeetwith youragreementas theyare typed in this letter and in theContractDocuments,pleaseinitialeverypageofthisletteranditsattachmentsandreturntothisofficeoneoriginalofthisContract,dulysignedanddated. Yourssincerely, [INSERTNAMEANDDESIGNATION]

For[INSERTNAMEOFTHECOMPANY/ORGANIZATION]AgreedandAccepted:

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Signature____________________________Name: __________________________Title:____________________________Date:_____________________________

UNDPGENERALCONDITIONSOFCONTRACTFORSERVICES

1.0 LEGALSTATUS:TheContractorshallbeconsideredashavingthelegalstatusofanindependentcontractorvis-à-vistheUnitedNationsDevelopmentProgramme(UNDP).TheContractor’spersonnelandsub-contractorsshallnotbeconsideredinanyrespectasbeingtheemployeesoragentsofUNDPortheUnitedNations.2.0 SOURCEOFINSTRUCTIONS:

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The Contractor shall neither seek nor accept instructions from any authority external to UNDP inconnectionwiththeperformanceofitsservicesunderthisContract. TheContractorshallrefrainfromanyactionthatmayadverselyaffectUNDPortheUnitedNationsandshallfulfillitscommitmentswiththefullestregardtotheinterestsofUNDP.3.0 CONTRACTOR'SRESPONSIBILITYFOREMPLOYEES:TheContractorshallberesponsiblefortheprofessionalandtechnicalcompetenceofitsemployeesandwill select, for work under this Contract, reliable individuals who will perform effectively in theimplementationofthisContract,respectthelocalcustoms,andconformtoahighstandardofmoralandethicalconduct.4.0 ASSIGNMENT:TheContractorshallnotassign,transfer,pledgeormakeotherdispositionofthisContractoranypartthereof,oranyoftheContractor'srights,claimsorobligationsunderthisContractexceptwiththepriorwrittenconsentofUNDP.5.0 SUB-CONTRACTING:IntheeventtheContractorrequirestheservicesofsub-contractors,theContractorshallobtainthepriorwrittenapprovalandclearanceofUNDPforallsub-contractors.TheapprovalofUNDPofasub-contractorshallnotrelievetheContractorofanyofitsobligationsunderthisContract.Thetermsofanysub-contractshallbesubjecttoandconformtotheprovisionsofthisContract.6.0 OFFICIALSNOTTOBENEFIT:TheContractorwarrantsthatnoofficialofUNDPortheUnitedNationshasreceivedorwillbeofferedbythe Contractor any direct or indirect benefit arising from this Contract or the award thereof. TheContractoragreesthatbreachofthisprovisionisabreachofanessentialtermofthisContract.7.0 INDEMNIFICATION:The Contractor shall indemnify, hold and save harmless, and defend, at its own expense, UNDP, itsofficials,agents,servantsandemployeesfromandagainstallsuits,claims,demands,andliabilityofanynatureorkind,includingtheircostsandexpenses,arisingoutofactsoromissionsoftheContractor,ortheContractor'semployees,officers,agentsorsub-contractors,intheperformanceofthisContract.Thisprovisionshallextend,interalia,toclaimsandliabilityinthenatureofworkmen'scompensation,productsliabilityandliabilityarisingoutoftheuseofpatentedinventionsordevices,copyrightedmaterialorotherintellectualpropertybytheContractor,itsemployees,officers,agents,servantsorsub-contractors.TheobligationsunderthisArticledonotlapseuponterminationofthisContract.8.0 INSURANCEANDLIABILITIESTOTHIRDPARTIES:8.1 TheContractorshallprovideandthereaftermaintaininsuranceagainstallrisksinrespectofitspropertyandanyequipmentusedfortheexecutionofthisContract.

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8.2 TheContractorshallprovideandthereaftermaintainallappropriateworkmen'scompensationinsurance,ortheequivalent,withrespecttoitsemployeestocoverclaimsforpersonalinjuryordeathinconnectionwiththisContract.8.3 The Contractor shall also provide and thereafter maintain liability insurance in an adequateamounttocoverthirdpartyclaimsfordeathorbodilyinjury,orlossofordamagetoproperty,arisingfromorinconnectionwiththeprovisionofservicesunderthisContractortheoperationofanyvehicles,boats,airplanesorotherequipmentownedorleasedbytheContractororitsagents,servants,employeesorsub-contractorsperformingworkorservicesinconnectionwiththisContract.8.4 Exceptfortheworkmen'scompensationinsurance,theinsurancepoliciesunderthisArticleshall:8.4.1 NameUNDPasadditionalinsured;8.4.2 Includeawaiverof subrogationof theContractor's rights to the insurance carrier against theUNDP;8.4.3 ProvidethattheUNDPshallreceivethirty(30)dayswrittennoticefromtheinsurerspriortoanycancellationorchangeofcoverage.8.5 TheContractorshall,uponrequest,providetheUNDPwithsatisfactoryevidenceoftheinsurancerequiredunderthisArticle.9.0 ENCUMBRANCES/LIENS:TheContractorshallnotcauseorpermitanylien,attachmentorotherencumbrancebyanypersontobeplacedonfileortoremainonfileinanypublicofficeoronfilewiththeUNDPagainstanymoniesdueortobecomedueforanyworkdoneormaterialsfurnishedunderthisContract,orbyreasonofanyotherclaimordemandagainsttheContractor.10.0 TITLETOEQUIPMENT:TitletoanyequipmentandsuppliesthatmaybefurnishedbyUNDPshallrestwithUNDPandanysuchequipmentshallbereturnedtoUNDPattheconclusionofthisContractorwhennolongerneededbytheContractor.Suchequipment,whenreturnedtoUNDP,shallbeinthesameconditionaswhendeliveredtotheContractor,subjecttonormalwearandtear.TheContractorshallbeliabletocompensateUNDPforequipmentdeterminedtobedamagedordegradedbeyondnormalwearandtear.11.0 COPYRIGHT,PATENTSANDOTHERPROPRIETARYRIGHTS:11.1 ExceptasisotherwiseexpresslyprovidedinwritingintheContract,theUNDPshallbeentitledtoallintellectualpropertyandotherproprietaryrightsincluding,butnotlimitedto,patents,copyrights,andtrademarks,withregardtoproducts,processes, inventions, ideas,know-how,ordocumentsandothermaterialswhichtheContractorhasdevelopedfortheUNDPundertheContractandwhichbearadirectrelation to or are produced or prepared or collected in consequence of, or during the course of, theperformance of the Contract, and the Contractor acknowledges and agrees that such products,documentsandothermaterialsconstituteworksmadeforhirefortheUNDP.11.2 To the extent that any such intellectual property or other proprietary rights consist of any

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intellectualpropertyorotherproprietaryrightsoftheContractor:(i)thatpre-existedtheperformancebytheContractorofitsobligationsundertheContract,or(ii)thattheContractormaydeveloporacquire,ormayhavedevelopedoracquired,independentlyoftheperformanceofitsobligationsundertheContract,theUNDPdoesnotandshallnotclaimanyownershipinterestthereto,andtheContractorgrantstotheUNDP a perpetual license to use such intellectual property or other proprietary right solely for thepurposesofandinaccordancewiththerequirementsoftheContract.11.3 AttherequestoftheUNDP;theContractorshalltakeallnecessarysteps,executeallnecessarydocumentsandgenerallyassistinsecuringsuchproprietaryrightsandtransferringorlicensingthemtotheUNDPincompliancewiththerequirementsoftheapplicablelawandoftheContract.11.4 Subject to the foregoing provisions, allmaps, drawings, photographs,mosaics, plans, reports,estimates,recommendations,documents,andallotherdatacompiledbyorreceivedbytheContractorundertheContractshallbethepropertyoftheUNDP,shallbemadeavailableforuseorinspectionbytheUNDPatreasonabletimesandinreasonableplaces,shallbetreatedasconfidential,andshallbedeliveredonlytoUNDPauthorizedofficialsoncompletionofworkundertheContract.12.0 USEOFNAME,EMBLEMOROFFICIALSEALOFUNDPORTHEUNITEDNATIONS:TheContractorshallnotadvertiseorotherwisemakepublicthefactthatitisaContractorwithUNDP,norshalltheContractor,inanymannerwhatsoeverusethename,emblemorofficialsealofUNDPorTHEUnitedNations,oranyabbreviationofthenameofUNDPorUnitedNationsinconnectionwithitsbusinessorotherwise.13.0 CONFIDENTIALNATUREOFDOCUMENTSANDINFORMATION:InformationanddatathatisconsideredproprietarybyeitherParty,andthatisdeliveredordisclosedbyoneParty(“Discloser”)totheotherParty(“Recipient”)duringthecourseofperformanceoftheContract,andthatisdesignatedasconfidential(“Information”),shallbeheldinconfidencebythatPartyandshallbehandledasfollows:13.1 Therecipient(“Recipient”)ofsuchinformationshall:13.1.1 usethesamecareanddiscretiontoavoiddisclosure,publicationordisseminationoftheDiscloser’sInformationasituseswithitsownsimilarinformationthatitdoesnotwishtodisclose,publishordisseminate;and,13.1.2 usetheDiscloser’sInformationsolelyforthepurposeforwhichitwasdisclosed.13.2 Provided that the Recipient has a written agreement with the following persons or entitiesrequiringthemtotreattheInformationconfidentialinaccordancewiththeContractandthisArticle13,theRecipientmaydiscloseInformationto:13.2.1 anyotherpartywiththeDiscloser’spriorwrittenconsent;and,13.2.2 theRecipient’semployees,officials,representativesandagentswhohaveaneedtoknowsuch Information for purposes of performingobligations under theContract, and employees officials,representativesandagentsofanylegalentitythatitcontrols,controlsit,orwithwhichitisundercommon

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control,whohaveaneedtoknowsuch InformationforpurposesofperformingobligationsundertheContract,providedthat,forthesepurposesacontrolledlegalentitymeans:13.2.2.1 a corporateentity inwhich thePartyownsorotherwise controls,whetherdirectlyorindirectly,overfiftypercent(50%)ofvotingsharesthereof;or,13.2.2.2anyentityoverwhichthePartyexerciseseffectivemanagerialcontrol;or,13.2.2.3fortheUNDP,anaffiliatedFundsuchasUNCDF,UNIFEMandUNV.13.3 TheContractormaydiscloseInformationtotheextentrequiredbylaw,providedthat,subjecttoandwithoutanywaiveroftheprivilegesandimmunitiesoftheUnitedNations,theContractorwillgivetheUNDPsufficientpriornoticeofarequestforthedisclosureofInformationinordertoallowtheUNDPtohaveareasonableopportunitytotakeprotectivemeasuresorsuchotheractionasmaybeappropriatebeforeanysuchdisclosureismade.13.4 TheUNDPmaydiscloseInformationtotheextentasrequiredpursuanttotheCharteroftheUN,resolutionsorregulationsoftheGeneralAssembly,orrulespromulgatedbytheSecretary-General.13.5 TheRecipientshallnotbeprecludedfromdisclosingInformationthatisobtainedbytheRecipientfromathirdpartywithoutrestriction,isdisclosedbytheDisclosertoathirdpartywithoutanyobligationof confidentiality, is previously knownby theRecipient, or at any time is developedby theRecipientcompletelyindependentlyofanydisclosureshereunder.13.6 These obligations and restrictions of confidentiality shall be effective during the term of theContract,includinganyextensionthereof,and,unlessotherwiseprovidedintheContract,shallremaineffectivefollowinganyterminationoftheContract.14.0 FORCEMAJEURE;OTHERCHANGESINCONDITIONS14.1 In the event of and as soon as possible after the occurrence of any cause constituting forcemajeure,theContractorshallgivenoticeandfullparticularsinwritingtotheUNDP,ofsuchoccurrenceorchangeiftheContractoristherebyrenderedunable,whollyorinpart,toperformitsobligationsandmeet its responsibilities under this Contract. The Contractor shall also notify theUNDPof any otherchanges inconditionsor theoccurrenceofanyevent that interferesor threatens to interferewith itsperformanceofthisContract.OnreceiptofthenoticerequiredunderthisArticle,theUNDPshalltakesuchactionas, in its solediscretion; it considers tobeappropriateornecessary in thecircumstances,including the granting to the Contractor of a reasonable extension of time in which to perform itsobligationsunderthisContract.14.2 IftheContractorisrenderedpermanentlyunable,wholly,orinpart,byreasonofforcemajeuretoperformitsobligationsandmeetitsresponsibilitiesunderthisContract,theUNDPshallhavetherighttosuspendorterminatethisContractonthesametermsandconditionsasareprovidedforinArticle15,"Termination",exceptthattheperiodofnoticeshallbeseven(7)daysinsteadofthirty(30)days.14.3 ForcemajeureasusedinthisArticlemeansactsofGod,war(whetherdeclaredornot),invasion,revolution,insurrection,orotheractsofasimilarnatureorforce.

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14.4 TheContractoracknowledgesandagreesthat,withrespecttoanyobligationsundertheContractthattheContractormustperforminorforanyareasinwhichtheUNDPisengagedin,preparingtoengagein,ordisengaging fromanypeacekeeping,humanitarianorsimilaroperations,anydelaysor failuretoperformsuchobligationsarisingfromorrelatingtoharshconditionswithinsuchareasortoanyincidentsof civil unrest occurring in such areas shall not, in and of itself, constitute force majeure under theContract..15.0 TERMINATION15.1 Either partymay terminate this Contract for cause, inwhole or in part, upon thirty (30) daysnotice,inwriting,totheotherparty.TheinitiationofarbitralproceedingsinaccordancewithArticle16.2(“Arbitration”),below,shallnotbedeemedaterminationofthisContract.15.2 UNDPreservestherighttoterminatewithoutcausethisContractatanytimeupon15dayspriorwrittennoticetotheContractor,inwhichcaseUNDPshallreimbursetheContractorforallreasonablecostsincurredbytheContractorpriortoreceiptofthenoticeoftermination.15.3 IntheeventofanyterminationbyUNDPunderthisArticle,nopaymentshallbeduefromUNDPtotheContractorexceptforworkandservicessatisfactorilyperformedinconformitywiththeexpresstermsofthisContract.15.4 ShouldtheContractorbeadjudgedbankrupt,orbeliquidatedorbecomeinsolvent,orshouldtheContractormakeanassignment for thebenefitof its creditors,or shouldaReceiverbeappointedonaccount of the insolvency of the Contractor, the UNDPmay,without prejudice to any other right orremedy it may have under the terms of these conditions, terminate this Contract forthwith. TheContractorshallimmediatelyinformtheUNDPoftheoccurrenceofanyoftheaboveevents.16.0 SETTLEMENTOFDISPUTES16.1 Amicable Settlement: The Parties shall use their best efforts to settle amicably any dispute,controversyorclaimarisingoutofthisContractorthebreach,terminationorinvaliditythereof.Wherethepartieswishtoseeksuchanamicablesettlementthroughconciliation,theconciliationshalltakeplaceinaccordancewiththeUNCITRALConciliationRulesthenobtaining,oraccordingtosuchotherprocedureasmaybeagreedbetweentheparties.16.2 Arbitration:Anydispute,controversy,orclaimbetweenthePartiesarisingoutoftheContractorthebreach,termination,orinvaliditythereof,unlesssettledamicablyunderArticle16.1,above,withinsixty(60)daysafterreceiptbyonePartyoftheotherParty’swrittenrequestforsuchamicablesettlement,shallbereferredbyeitherPartytoarbitrationinaccordancewiththeUNCITRALArbitrationRulesthenobtaining. The decisions of the arbitral tribunal shall be based on general principles of internationalcommerciallaw.Forallevidentiaryquestions,thearbitraltribunalshallbeguidedbytheSupplementaryRulesGoverningthePresentationandReceptionofEvidenceinInternationalCommercialArbitrationoftheInternationalBarAssociation,28May1983edition.Thearbitraltribunalshallbeempoweredtoorderthereturnordestructionofgoodsoranyproperty,whethertangibleorintangible,orofanyconfidentialinformationprovidedundertheContract,ordertheterminationoftheContract,ororderthatanyotherprotectivemeasuresbetakenwithrespecttothegoods,servicesoranyotherproperty,whethertangibleor intangible, or of any confidential information provided under the Contract, as appropriate, all inaccordance with the authority of the arbitral tribunal pursuant to Article 26 (“Interim Measures of

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Protection”)andArticle32 (“FormandEffectof theAward”)of theUNCITRALArbitrationRules. Thearbitral tribunal shall have no authority to award punitive damages. In addition, unless otherwiseexpresslyprovidedintheContract,thearbitraltribunalshallhavenoauthoritytoawardinterestinexcessoftheLondonInter-BankOfferedRate(“LIBOR”)thenprevailing,andanysuchinterestshallbesimpleinterestonly.ThePartiesshallbeboundbyanyarbitrationawardrenderedasaresultofsucharbitrationasthefinaladjudicationofanysuchdispute,controversy,orclaim.17.0 PRIVILEGESANDIMMUNITIES:NothinginorrelatingtothisContractshallbedeemedawaiver,expressorimplied,ofanyoftheprivilegesandimmunitiesoftheUnitedNations,includingitssubsidiaryorgans.18.0 TAXEXEMPTION18.1 Section7of theConventionon thePrivilegesand Immunitiesof theUnitedNationsprovides,inter-aliathattheUnitedNations,includingitssubsidiaryorgans,isexemptfromalldirecttaxes,exceptchargesforpublicutilityservices,andisexemptfromcustomsdutiesandchargesofasimilarnatureinrespect of articles importedor exported for its official use. In theevent any governmental authorityrefuses torecognizetheUnitedNationsexemption fromsuchtaxes,dutiesorcharges, theContractorshallimmediatelyconsultwiththeUNDPtodetermineamutuallyacceptableprocedure.18.2 Accordingly,theContractorauthorizesUNDPtodeductfromtheContractor'sinvoiceanyamountrepresentingsuchtaxes,dutiesorcharges,unlesstheContractorhasconsultedwiththeUNDPbeforethepaymentthereofandtheUNDPhas,ineachinstance,specificallyauthorizedtheContractortopaysuchtaxes,dutiesorchargesunderprotest.Inthatevent,theContractorshallprovidetheUNDPwithwrittenevidencethatpaymentofsuchtaxes,dutiesorchargeshasbeenmadeandappropriatelyauthorized.19.0 CHILDLABOUR19.1 TheContractorrepresentsandwarrantsthatneitherit,noranyofitssuppliersisengagedinanypracticeinconsistentwiththerightssetforthintheConventionontheRightsoftheChild,includingArticle32thereof,which, interalia,requiresthatachildshallbeprotectedfromperforminganyworkthat islikelytobehazardousortointerferewiththechild'seducation,ortobeharmfultothechild'shealthorphysicalmental,spiritual,moralorsocialdevelopment.19.2 Anybreachof this representation andwarranty shall entitleUNDP to terminate this ContractimmediatelyuponnoticetotheContractor,atnocosttoUNDP.20.0 MINES:20.1 TheContractor represents andwarrants thatneither it nor anyof its suppliers is actively anddirectlyengagedinpatentactivities,development,assembly,production,tradeormanufactureofminesorinsuchactivitiesinrespectofcomponentsprimarilyutilizedinthemanufactureofMines.Theterm"Mines"meansthosedevicesdefined inArticle2,Paragraphs1,4and5ofProtocol IIannexedtotheConventiononProhibitionsandRestrictionsontheUseofCertainConventionalWeaponsWhichMayBeDeemedtoBeExcessivelyInjuriousortoHaveIndiscriminateEffectsof1980.20.2 Anybreachof this representation andwarranty shall entitleUNDP to terminate this Contract

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immediatelyuponnotice to theContractor,withoutany liability for terminationchargesoranyotherliabilityofanykindofUNDP.21.0 OBSERVANCEOFTHELAW:The Contractor shall comply with all laws, ordinances, rules, and regulations bearing upon theperformanceofitsobligationsunderthetermsofthisContract.22.0 SEXUALEXPLOITATION:22.1 TheContractor shall take all appropriatemeasures toprevent sexual exploitationor abuseofanyonebyitorbyanyofitsemployeesoranyotherpersonswhomaybeengagedbytheContractortoperformanyservicesundertheContract.Forthesepurposes,sexualactivitywithanypersonlessthaneighteenyearsofage,regardlessofanylawsrelatingtoconsent,shallconstitutethesexualexploitationandabuseofsuchperson.Inaddition,theContractorshallrefrainfrom,andshalltakeallappropriatemeasurestoprohibititsemployeesorotherpersonsengagedbyitfrom,exchanginganymoney,goods,services,offersofemploymentorotherthingsofvalue,forsexualfavorsoractivities,orfromengaginginanysexualactivitiesthatareexploitiveordegradingtoanyperson. TheContractoracknowledgesandagreesthattheprovisionshereofconstituteanessentialtermoftheContractandthatanybreachofthisrepresentationandwarrantyshallentitleUNDPtoterminatetheContractimmediatelyuponnoticetotheContractor,withoutanyliabilityforterminationchargesoranyotherliabilityofanykind.22.2 The UNDP shall not apply the foregoing standard relating to age in any case in which theContractor’s personnel or any other personwhomay be engaged by the Contractor to perform anyservicesundertheContractismarriedtothepersonlessthantheageofeighteenyearswithwhomsexualactivityhasoccurredandinwhichsuchmarriageisrecognizedasvalidunderthelawsofthecountryofcitizenshipofsuchContractor’spersonnelorsuchotherpersonwhomaybeengagedbytheContractortoperformanyservicesundertheContract.23.0 SECURITY:

23.1 TheContractorshall:(a) Put in place an appropriate security plan and maintain the security plan, taking into

accountthesecuritysituationinthecountrywheretheservicesarebeingprovided;(b) Assume all risks and liabilities related to the Contractor’s security, and the full

implementationofthesecurityplan.

23.2 UNDPreservestherighttoverifywhethersuchaplanisinplace,andtosuggestmodificationstotheplanwhennecessary.Failure tomaintainand implementanappropriatesecurityplanas requiredhereundershallbedeemedabreachofthiscontract.Notwithstandingtheforegoing,theContractorshallremainsolelyresponsibleforthesecurityofitspersonnelandforUNDP’spropertyinitscustodyassetforthinparagraph4.1above.24.0AUDITSANDINVESTIGATIONS:

24.1 EachinvoicepaidbyUNDPshallbesubjecttoapost-paymentauditbyauditors,whetherinternalorexternal,ofUNDPortheauthorizedagentsoftheUNDPatanytimeduringthetermoftheContractandforaperiodofthree(3)yearsfollowingtheexpirationorpriorterminationoftheContract.TheUNDP

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shallbeentitledtoarefundfromtheContractorforanyamountsshownbysuchauditstohavebeenpaidbytheUNDPotherthaninaccordancewiththetermsandconditionsoftheContract.ShouldtheauditdeterminethatanyfundspaidbyUNDPhavenotbeenusedaspercontractclauses,thecompanyshallreimbursesuchfundsforthwith.Wherethecompanyfailstoreimbursesuchfunds,UNDPreservestherighttoseekrecoveryand/ortotakeanyotheractionasitdeemsnecessary.

24.2 The Contractor acknowledges and agrees that, at anytime, UNDPmay conduct investigationsrelatingtoanyaspectoftheContract,theobligationsperformedundertheContract,andtheoperationsoftheContractorgenerally.TherightofUNDPtoconductaninvestigationandtheContractor’sobligationtocomplywithsuchaninvestigationshallnotlapseuponexpirationorpriorterminationoftheContract.The Contractor shall provide its full and timely cooperationwith any such inspections, post-paymentaudits or investigations. Such cooperation shall include, but shall not be limited to, the Contractor’sobligationtomakeavailableitspersonnelandanydocumentationforsuchpurposesandtogranttoUNDPaccesstotheContractor’spremises.TheContractorshallrequireitsagents,including,butnotlimitedto,theContractor’sattorneys,accountantsorotheradvisers,toreasonablycooperatewithanyinspections,post-paymentauditsorinvestigationscarriedoutbyUNDPhereunder.25.0 ANTI-TERRORISM:

25.1TheContractoragreestoundertakeallreasonableeffortstoensurethatnoneoftheUNDPfundsreceived under this Contract are used to provide support to individuals or entities associated withterrorismandthattherecipientsofanyamountsprovidedbyUNDPhereunderdonotappearonthelistmaintainedbytheSecurityCouncilCommitteeestablishedpursuanttoresolution1267(1999).Thelistcanbeaccessedviahttp://www.un.org/Docs/sc/committees/1267/1267ListEng.htm.Thisprovisionmustbeincludedinallsub-contractsorsub-agreementsenteredintounderthisContract.26.0 AUTHORITYTOMODIFY:

PursuanttotheFinancialRegulationsandRulesofUNDP,onlytheUNDPAuthorizedOfficialpossessestheauthoritytoagreeonbehalfofUNDPtoanymodificationoforchangeinthisAgreement,toawaiverofany of its provisions or to any additional contractual relationship of any kind with the Contractor.Accordingly,nomodificationorchangeinthisContractshallbevalidandenforceableagainstUNDPunlessprovided by an amendment to this Agreement signed by the Contractor and jointly by the UNDPAuthorizedOfficial.