request for proposal for supply of internet banking...

Request for Proposal

For

Supply of Internet banking Self-Service

Kiosks

RFP Reference Number: BCC/EB/105/IBK/130

Dated : 23rd April, 2013

Bank of Baroda e-business Department

7th Floor, Baroda Sun Tower

C-34, G-Block, Bandra Kurla Complex

Bandra (East), Mumbai - 400051

F RFP for – Installation & Commissioning of Internet Banking Self-Service Kiosks

Bank of Baroda, e-Business Department, Mumbai - 400051

Important Dates

# Particulars Date and Time lines

1 Issuance of RFP Document by Bank 24.04.2013

2 Last date of submission of any query and reporting any error 02.05.2013

3 Pre-bid Meeting Date 04.05.2013 (11 am IST)

4 Last date of Submission of BIDs 15.05.2013 (3 Pm IST )

5 Date of opening of eligibility bid 15.05.2013 (4 Pm IST )

6 Opening of Technical Bid 16..05.2013 (12.30 Pm IST)

6 Announcement of Technical Qualifiers and Opening of Commercial Bid 21.05.2013 (4 Pm IST)

N.B: The above dates are tentative and subject to change without any prior notice or intimation. Bidders are

requested to confirm time & venue -1- day prior to any scheduled event.

Important Clarifications:

1. ‘Bank’ means ‘Bank of Baroda’

2. ‘Vendor’ means the respondent to the RFP document.

3. ‘RFP’ or ‘Tender’ means the Request for Proposal document.

4. ‘Recipient’ or ‘Respondent’ or ‘Bidder’ means to whom the RFP document is issued by the Bank.

5. ‘Offer’ means response to RFP document submitted by Recipient to the Bank

This document is meant for the specific use by the Company / person(s) interested to participate in the current

Tendering process. This document in its entirety is subject to Copyright Laws. Bank of Baroda expects the bidders or

any person acting on behalf of the bidders strictly adhere to the instructions given in the document and maintain

confidentiality of information. The bidders will be held responsible for any misuse of information contained in the

document, and liable to be prosecuted by the Bank In the event that such a circumstance is brought to the notice of

the Bank. By downloading the document, the interested party is subject to confidentiality clauses.



Section – A: Introduction and Disclaimer

A.1 Introduction

This request for proposal document (‘RFP document’ or RFP) has been prepared solely for the purpose of enabling Bank of Baroda (‘Bank’) to select a vendor for supply of -50- Internet Banking Kiosks with proviso to optionally increase that number up to -100-.

The RFP document is not a recommendation, offer or invitation to enter into a contract, agreement or other arrangement in respect of the solutions. The provision of the solutions is subject to appropriate documentation being agreed between the Bank and ultimately the eventual successful Systems Integrator.

A.1 Information Provided The RFP document contains statements derived from information believed to be reliable at the date obtained; but does not purport to provide all of the information that may be necessary or desirable to enable an intending contracting party to determine whether or not to enter into a contract or arrangement with the Bank in relation to the solutions. Neither the Bank nor any of its employees, agents, contractors, or advisers gives any representation or warranty, express or implied, as to the accuracy or completeness of any information or statement given or made in this RFP document.

A.2 Recipients The RFP document is intended for the information of the party(ies) to whom it is issued (“the Recipient” or “the Respondent”) and no other person or organization.

A.3 Confidentiality The RFP document is confidential and is not to be reproduced, transmitted, or made available by the Recipient to any other party without the Bank’s express written permission. The RFP document is provided to the Recipient on the basis of the undertaking of confidentiality given by the Recipient to the Bank. The Bank may update or revise the RFP document or any part of it. The Recipient acknowledges that any such revised or amended document is received subject to the same terms and conditions as this original and subject to the same confidentiality undertaking.

A.4 Disclaimer Subject to any law to the contrary, and to the maximum extent permitted by law, the Bank and its officers, employees, contractors, agents, and advisers disclaim all liability from any loss or damage (whether foreseeable or not) suffered by any person acting on or refraining from acting because of any information including forecasts, statements, estimates, or projections contained in this RFP document or conduct ancillary to it whether or not the loss or damage arises in connection with any negligence, omission, default, lack of care or misrepresentation on the part of the Bank or any of its officers, employees, contractors, agents, or advisers.



The Bank and its officers, employees, contractors, agents and advisers disclaim any liability, pecuniary or otherwise that may accrue or arise from any loss or damage (whether foreseeable or not) suffered by any person acting on or refraining from acting due to the information contained herein and/or by virtue of copying, adopting, reproducing, any of the material which may be the copyright material or any other Intellectual Property of a third party who may claim ownership of the same.

A.5 Costs Borne by Respondents All costs and expenses incurred by Respondents in any way associated with the development, preparation, and submission of responses, including but not limited to attendance at meetings, discussions, etc. and providing any additional information required by the Bank, will be borne entirely and exclusively by the Respondent.

A.6 No Legal Relationship No binding legal relationship will exist between any of the proponents and the Bank until execution of a contract.

A.7 Recipients’ Obligation to Inform Itself It is the Recipient’s responsibility to conduct any necessary investigation and analysis regarding any information contained in the RFP document and the meaning and impact of that information.

A.8 Evaluation of Offers Indicative selection criteria have been specified in Para B. 26 of this document. However, as a condition of responding, each Recipient acknowledges and accepts that the Bank in its absolute discretion may apply whatever selection criteria it deems appropriate in the selection of the vendor/supplier organization.

A.9 Errors and Omissions Each Recipient should notify the Bank of any error, omission, or discrepancy found in this RFP document. Notification should be made to the address found in Section B.5 – Requests for Information.

A.10 Acceptance of Terms A Recipient will, by responding to the Bank with a submission, be deemed to have accepted the terms of this Introduction and Disclaimer.



Section B: Lodgement of RFP Submission

B.1 Lodgement of RFP Submission

B.1.1 RFP Submission Closing Date RFP responses must be submitted by parties listed below not later than at 3.00 p.m. (Indian Standard Time – GMT +5:30) by 15th May 2013. RFP Submission Details B.1.2 RFP responses must be submitted as follows: The bid must be enclosed in ONE (1) master envelope. Each submission must be in its own sealed and signed envelope as under:

The bid will have three (3) sealed and signed envelopes containing: 1. One envelope containing the ELIGIBILITY bid along with the stipulated supporting documents plus the EMD instrument and the instrument / evidence of price of the RFP. Any bid not containing the stipulated supporting documents and instruments will be summarily rejected at this stage

2. One envelope containing the TECHNICAL bid in the prescribed format along with the required / supporting documents and bill of material and price masked commercial bill of material (no prices be given in the technical bid only the masked price template showing the complete bill of material item-wise is to be given. Any bid containing prices in the technical bid will be rejected forthwith) Bank reserves the right to seek any further clarification / documents deemed necessary, in its sole and absolute discretion, for completing the technical evaluation by the Bank. This envelope must also contain a soft copy of the eligibility and technical bid in PDF format and restricted for any editing / change

3. One envelope containing the COMMERCIAL bid in the prescribed format.

4. All submissions must be supplied to Bank of Baroda RFP Evaluation Team in a sealed envelope superscribed “Bank of Baroda –RFP Evaluation Team – “Internet Banking Self Service Kiosks” and addressed to:

Asst. General Manager (e-business) Bank of Baroda Baroda Sun Tower, 7th floor

C-34, G-Block, Bandra Kurla Complex Bandra (East) MUMBAI - 400 051



In ALL cases:

Copies of the RFP responses must be submitted before the aforementioned closing time mentioned above.

Faxed or emailed copies of any submission are not acceptable and will be rejected by the Bank.

All separate copies of RFP submission and attachments must be provided in sealed envelopes or satchels marked confidential.

All pages of the Offers/bids/submissions must contain page numbers (in ‘Page No. 'X of Y' format), Seal and Sign of the appropriate authority.

Please note that all evaluations and selection of successful bidder will be on the basis of written and signed bids only.

B.2 Registration of RFP Submission Upon the receipt of a submission, the Bank will register the RFP response. Only complete submissions will be considered. Incomplete or partial submissions will not be considered and will be rejected. All submissions, including any accompanying documents, will become the property of the Bank. Hence, submission of response to the RFP will be deemed as Respondents’ license, and grant all rights to the Bank to reproduce the whole or any portion of their submission for the purpose of evaluation, notwithstanding any copyright or other intellectual property right that may subsist in the submission or accompanying documents.

B.3 Late RFP Submission Policy On-time submission of responses is strongly encouraged and recommended. RFP submissions lodged after the lodgment deadline will be documented by the Bank and may be considered and evaluated by the evaluation team at the absolute discretion of the Bank. However, the Bank has no obligation to accept or act on any reason for a late RFP response. The Bank has no liability to any Respondent who lodges a late RFP submission for any reason whatsoever including RFP responses taken to be late only because of another condition of responding. Respondents are to provide detailed evidence to substantiate the reasons for a late RFP submission.

B.4 RFP Submission Validity Period RFP responses must remain valid and open for evaluation, according to their terms, for a period of at least six (6) calendar months from the time the RFP closes on the deadline for lodgment of RFP submissions.

B.5 Requests For Information / Clarification Respondents are required to direct all communications related to this RFP either through e-mail or through written documents to:



Asst. Gen Manager (e-business) Bank of Baroda Baroda Sun Tower, 7th floor C-34, G-Block, Bandra Kurla Complex Bandra (East) MUMBAI - 400 051 [email protected]

All questions relating to the RFP, technical or otherwise, must be addressed to the above addresses. Interpersonal communications will not be entertained. All queries/clarifications requested must be addressed in the following format only in MS-EXCEL 97-2003/2007 work book format. Format of Request for Clarifications Name of the Respondent/Bidder: Date: Contact Person from Respondent/Bidder in case of need. Name: Designation: Mail ID: Tel No:

S. No Reference from RFP Section (If From RFP) Question/Issue Bank’s Comments

Volume & Section Ref Page No

1

2

The queries need to be e-mailed as an attachment to: [email protected] with “RFP query-Internet Banking Self Service Kiosk” in the subject line. The Bank will not answer any communication initiated by the Respondents -3- business days prior to the date of Pre-bid meeting. However, the Bank may in its absolute discretion seek additional information or material from any Respondents after the RFP closes and all such information and material provided will be taken to form part of that Respondent’s response.

mailto:[email protected]



The Bank may in its absolute discretion engage in discussion or negotiation with any Respondent (or simultaneously with more than one Respondent) after the RFP closes to improve or clarify any response.

B.6 Notification The Bank will notify Respondents in writing (as soon as practicable) about the outcome of its RFP submission including if the Respondent’s submission has been rejected. The Bank is not obliged to provide any reasons for any such rejection.

B.7 Submission of Bids The bids shall be in three parts viz.

(a) Eligibility Proposal; (b) Technical Proposal; and (c) Commercial Proposal. Each proposal – Eligibility, Technical and Commercial Proposals - shall be submitted in separate sealed envelopes super-scribing “Eligibility proposal for supply of Internet Banking Self Service Kiosk”, “Technical proposal for Supply of Internet Banking Self Service Kiosk ” and “Commercial proposal for Supply of Internet Banking Self Service Kiosk” on top of the respective envelopes containing eligibility, technical and commercial bid. These separate sealed envelopes should be put together in a sealed master envelope super-scribing “Proposal for Supply of Internet Banking Self Service Kiosk ”. All the Envelopes (inside the Master Envelope) should have the following information: 1. Name of the bidder : 2. Type of offer : eligibility/technical/commercial 3. Date of submission:

Please note that in following cases Bank may reject the Bids from the vendor:

I. Submission of Bid after the Date/Time stipulated in this RFP Document.

II. Misleading / incomplete information.

III. Bid submission without bidder's Name.

IV. Price information given in other than ‘Commercial Bid envelop’.

V. Improper Drafts / Banker’s Cheque for RFP Document Fee or EMD/Bank Guarantee.

VI. Submission of improper Documentation.

VII. Envelopes are not in order as directed in this document.



B.8 Opening of Bids: Opening of Bids shall be strictly as per schedule under this RFP and no request for change in date shall be

entertained. The Eligibility Proposal will be opened and evaluated first for determining the eligibility of each bidder. Only those bidders who meet the minimum eligibility conditions will have their Technical Proposals opened and evaluated next. The Eligibility Proposal must contain the following:

1. Eligibility Proposal along with all supporting documents evidencing fulfillment of each line item of eligibility duly signed by appropriate authority

2. Bid security of Rs. 5.00 Lakhs, in the form of Demand Draft/ Banker’s cheque/ Bank Guarantee issued by a reputed Bank in India (other than Bank Of Baroda ) in the format enclosed and valid for-3-months from the last date of submission of the Commercial bid Bank Guarantee should be attached (as per the format mentioned in Annexure–I) issued by a scheduled commercial bank favouring Bank of Baroda, corporate office, Mumbai.

3. RFP price of Rs.25,000.00, in the form of a demand draft/pay order issued by a scheduled commercial bank favouring Bank of Baroda, payable at Mumbai, in case the RFP document is not purchased from the Bank but downloaded from the website. In case of non payment of this fee, the offers will not be opened/considered.

Technical Bid will be opened only if the Bidder is found Qualified as per Eligibility Criteria as per stipulation of this RFP document. Commercial Proposal shall be opened only for the short-listed bidders who have secured the cut-off mark of 70% in the Technical Evaluation process. Please Note technical evaluation shall broadly cover the following (Details as per Annexure D):

(a) Submissions made by bidders in their response to this RFP as per the response template given. (b) Site visits and demonstration of fulfillment of requirements as given in this RFP to the Bank’s

evaluation team; (c) Oral/PPT presentation made by the bidders

Thus, Commercial bids will be opened only for those bidders who secure a minimum of 70% score in technical evaluation as per Annexure D. The final selection of the vendor will be based on lowest price bid. In case only one participant bidder gets 70% or more marks, then next bidder will also be selected for commercial evaluation. In case none of the participant bidders scores more than 70% marks in the Technical Evaluation, the commercial bid of only top 2 bidders on the basis of technical evaluation will be opened and the one having the “least price” will be invited for further negotiation of the contract.



Technical Proposal The Technical Proposal (TP) should be complete in all respects and contain all information asked for in this document. It is mandatory to submit the technical details in the prescribed formats duly filled in, along with the offer.

The Bank, at its discretion, may not evaluate a TO in case of non-submission or partial submission of technical

details.

The TP must be submitted in an organized and structured manner. No brochures/leaflets etc. should be submitted in loose form. The TP should comprise of following:

1. Covering letter on the prescribed format (Annexure-A) 2. Confirmation of Eligibility Criteria (Annexure-B) 3. Confirmation of Functional Specifications (Annexure-C) 4. Confirmation of Technical Specifications (Annexure-D) 5. Compliance to RFP terms and conditions (Annexure – E) 6. Reference Site details (Annexure-F) 7. Unpriced Bill of material (Annexure – H) 8. Compliance Certificate (Annexure – I) 9. Bid Security of Rs. 5.00 Lakhs, in the form of Demand Draft/ Banker’s cheque/ Bank Guarantee

(Bank Guarantee Format as per Annexure-J) 10. Documentation (Product Brochures, leaflets, manuals etc.) 11. Solution architecture

Commercial Proposal:

Commercial proposal should give all the relevant price information in line with “Price Composition”. No information should be kept blank and no options should be quoted. Offer should be in strict conformity with the format as given in Annexure–H. For any line item for which the bidder does not wish to charge separately, the bid must indicate a zero price

Price Composition

The price quoted should be in Indian rupees only.

The prices offered shall be on a fixed price basis and should not be linked to the any Foreign exchange component



The Prices offered should be inclusive of following:

Cost of the equipment (Cost of touch screen monitor, Key board, kiosk terminal , CPU etc)

Cost of integration with our system (APIs etc. for integration with Bank's CBS system Finacle)

Transportation and forwarding charges to respective sites

Insurance to cover the equipment from transit period till installation. (If installation is delayed, the insurance cover should be available up to minimum 30 days from the date of delivery)

Installation & commissioning charges, Training, etc., if any,

One year comprehensive onsite maintenance warranty covering all parts, service, and visits to the concerned branch/es.

AMC for two years post 1 year warranty.

Annual Maintenance Charges for each year over a span of 2 years covering all parts, service, and visits to the concerned branches, (after expiry of one year comprehensive onsite warranty) should be mentioned in the Annexure-H. Service Tax on AMC will be paid extra by Bank at prevailing rates.

Refusal/failure to commit supply of Internet Banking Self Service Kiosk as per offer may result in disqualification of the vendor from this process as well as other procurements of Bank and also forfeiting of EMD.

The TCO should include all the components mentioned in the Bill of Material format as mentioned in Annexure–G without any deviations. No option should be given in the offer.

Erasures or Alterations

Technical details must be completely filled up. The corrections or alterations, if any, should be authenticated.

In the case of the corrections/alteration are not properly authenticated, the offer will be rejected.

There should be no hand-written material, corrections or alterations in the offer. Technical details must be completely filled up containing correct technical information of the product being offered. Filling up of the forms using terms such as “OK”, “accepted”, “noted”, “as given in brochure/manual” are not acceptable to the Bank. Offers not adhering to these guidelines may not be accepted by the Bank.

Offer Validity Period

The offer should remain valid for a period of at least 180 days from the date of the submission of offer. The vendor may modify or withdraw its offer after its submission, provided that written notice of the modification or withdrawal is received by Bank prior to the closing date and time prescribed for submission of offers. No offer can be modified by the vendor, subsequent to the closing date and time for submission of offers. A copy of the Commercial Proposal template masking the prices is to be submitted along with the Technical Proposal.



All the relevant pages of the proposals (except literatures, datasheets and brochures) are to be numbered and be signed by authorized signatory on behalf of the Bidder. The number should be a unique running serial no. across the entire document. The bidder has to submit a soft copy of the respective components (Eligibility, Technical and Commercial) of the proposal in CDs/DVDs in the respective sealed folders/envelops in Non-editable Adobe pdf format. It should be noted that in case of any discrepancy in information submitted by the bidder in hard-copy and soft-copy, the hard-copy will be given precedence. However, in case of non-submission of any hard copy document, if the same is found submitted in the soft-copy, Bank of Baroda reserves right to accept the same at its discretion. All evaluations will be carried out on the basis of hard copy submissions.

B.9 Bid Security, Cost of RFP, Performance Bank Guarantee: B.9.1 BID SECURITY:

A) The bidder shall furnish, as part of its Eligibility bid, a bid security for an amount of Rs 5,00,000/= (Rupees Five Lacs Only) in the form of a Demand Draft/ Banker’s cheque/ Bank Guarantee issued by a reputed Bank in India(except Bank Of Baroda ) in the format enclosed and valid for-3-months from the last date of submission of the Commercial bid . The Bid Security should be enclosed in original with the "Eligibility Bid".

B) The successful Bidder's bid security will be discharged upon the Bidders signing the contract & furnishing the performance security. Unsuccessful Bidder's bid security will be returned as promptly as possible but not later than 30 days after the declaration of the successful bidder. No interest will be payable on bid security amount.

C) The bid security may be forfeited: (i) If a bidder withdraws its bid during the period of bid validity; or (ii) In case of a successful Bidder, if the Bidder fails:

a) To sign the Contract within the stipulated time: or b) To furnish Performance Security within the stipulated time and valid till the end of warranty

period.

B.9.2 COST OF RFP: A complete set of Bidding documents (in hard copy and/or soft copy) may be purchased / submitted by any of eligible vendors from this office upon payment of a non refundable fee of Rs. 25,000/- (Rupees Twenty Five Thousand Only), in the form of a Demand Draft / Banker’s Cheque in favour of Bank of Baroda payable at Mumbai. The same is available on our Bank’s website, www.bankofbaroda.com and can be downloaded from the website. In case the Bid document is downloaded from the website, the price of Bidding document in the form of a non refundable Demand Draft / Banker’s Cheque for Rs. 25,000/- in favour of Bank of Baroda payable at Mumbai will have to be included in the Eligibility Bid. The Bids shall be addressed and submitted to: The Asst General Manager (e-Business) Bank of Baroda Baroda Sun Tower, 7th floor C-34, G-Block, Bandra-Kurla Complex Bandra (East) Mumbai 400 051

http://www.bankofbaroda.com/



The bids (arranged as mentioned above) are to be submitted at the 7th floor of the Baroda Sun Tower, e-Business Department , with appropriate labels, at the above address before the due date & time as specified and got registered. The bid submitted anywhere else will not be entertained. It may be noted that all queries, clarifications, questions etc., relating to this RFP, technical or otherwise, must be in writing only and should be to the nominated point of contact. Bidders should provide their e-mail address in their queries without fail. The bidder will submit an undertaking specifying that the bidder has obtained all necessary statutory and obligatory permission to carry out project works, if any. The proposal should be prepared in English in MS Word format. The e-mail address and phone/fax numbers of the bidder should also be indicated on the sealed cover. Formats of Bids: The bidders should strictly use the formats prescribed by the Bank in the RFP for submitting the eligibility bid; the technical and the commercial bids.

B.9.3 Performance Bank Guarantee:

Successful vendor also has to furnish a Performance bank guarantee of 10% of the total project value. issued

by any Scheduled Commercial Bank in India (other than Bank of Baroda) in favour of Bank of Baroda.

Performance bank guarantee has to remain valid up to 3 months after the expiry of the contract. In case of

extension of contract the successful vendor has to extend the Bank guarantee for the extended period

(exceeding three months of the currency of contract) as per stipulation in the SLA.

B.10 General Terms and Conditions B.10.1 Adherence to Terms and Conditions: The bidders who wish to submit responses to this RFP should note that they should abide by all the terms and conditions contained in the RFP. If the responses contain any extraneous conditions put in by the respondents, such responses may be disqualified and may not be considered for the selection process. B.10.2 Execution of SLA/NDA: The vendor will execute (a) a Service Level Agreement, which would include all the services and terms and conditions of the services to be extended as detailed herein and as may be prescribed by the Bank; and (b) Non-disclosure Agreement. The Vendor will execute the SLA and NDA within one month from the date of acceptance of Letter of Appointment.

B.10.3 Other terms and conditions: Bank of Baroda reserves the right to: • Reject any and all responses received in response to the RFP • Waive or Change any formalities, irregularities, or inconsistencies in proposal format delivery



• Extend the time for submission of all proposals • Select the most responsive bidder (in case no bidder satisfies the eligibility criteria in totality) • Select the next most responsive bidder if negotiations with the bidder of choice fail to result in an

agreement within a specified time frame. • Share the information/ clarifications provided in response to RFP by any bidder, with any other

bidder(s) /others, in any form. • Cancel the RFP/Tender at any stage, without assigning any reason whatsoever.

B.10.4 Substitution of Project Team Members:

During the assignment, the substitution of key staff identified for the assignment will not be allowed

unless such substitution becomes unavoidable to overcome the undue delay or that such changes are

critical to meet the obligation. In such circumstances, the vendor can do so only with the concurrence of

the Bank by providing other staff of same level of qualifications and expertise. If the Bank is not satisfied

with the substitution, the Bank reserves the right to terminate the contract and recover whatever

payments made by the Bank to the vendor during the course of this assignment besides claiming an

amount, equal to the contract value as liquidated damages. However, the Bank reserves the right to insist

the vendor to replace any team member with another (with the qualifications and expertise as required

by the Bank) during the course of assignment.

B.11 Professionalism:

The vendor should provide professional, objective and impartial advice at all times and hold the Bank’s

interests paramount and should observe the highest standard of ethics while executing the assignment.

B.12 Adherence to Standards:

The vendor should adhere to laws of the land and rules, regulations and guidelines prescribed by various

regulatory, statutory and Government authorities

B.13. The Bank reserves the right to conduct an audit/ongoing audit of the services provided by the vendor.

B.14 The Bank reserves the right to ascertain information from the banks and other institutions to which the

bidders have rendered their services for execution of similar projects.

B.15 Expenses:

It may be noted that the Bank will not pay any amount/expenses / charges / fees / travelling expenses /

boarding expenses / lodging expenses / conveyance expenses / out of pocket expenses other than the

services fees as per the finally negotiated fixed price.

B.16 The bid should contain the resource planning proposed to be deployed for the project which includes,

inter-alia, the number of personnel, skill profile of each personnel, duration etc.



B.18 Liquidated Damages (LD):

The selected vendor shall start integration with Bank’s host system (Finacle CBS) and complete the integration within four weeks of the signing of the contract. For any delay in integration with Bank’s host system beyond 2 weeks from the date of Purchase Order issued by the Bank, the Bank reserves the right to charge a LD (Liquidated Damages) at the rate of Rs.5000/- per day up to a maximum LD on this account of Rs. 100,000/-. However, if there is delay beyond the above period and/or amendments thereon, due to reasons attributable to the Bank, such period will be exempted from computation of delay for the purpose of LD. The Vendor shall have to produce document showing "Reasons for delay to commence / completion of work" from the representatives of Bank of Baroda and to undertake to complete the work within next one week of confirmation of readiness by the Bank. This, however, does not preclude the Purchaser from invoking the Performance Guarantee, if warranted, as per the terms of this Bid Document. If the selected Bidder fails to complete the due performance of the contract in accordance to the specifications and conditions agreed during the final contract negotiation, the Bank reserves the right either to cancel the contract or to accept performance already made by the bidder. The Bank reserves the right to recover an amount as deemed reasonable by the Bank as Liquidated Damages for non-performance. Both the above Liquidated Damages are independent of each other and are applicable separately and concurrently. LD is not applicable for reasons attributable to the Bank and Force Majeure. However, it is the responsibility of the bidder to prove that the delay is attributable to the Bank and Force Majeure. The bidder shall submit the proof authenticated by the bidder and Bank’s official that the delay is attributed to the Bank and Force Majeure along with the bills requesting payment.

B.19 Indemnity:

Bidder shall, at its own expense, indemnify, defend and hold harmless BANK and its officers, directors, employees, representatives, agents respective directors, and assigns from and against any and all losses and liability (including but not limited to liabilities, judgments, damages, losses, claims, costs and expenses, including attorneys fees and expenses) that may be occurring due to, arising from or relating to:

(i) a breach, non-performance or inadequate performance by Bidder of any of the terms, conditions, covenants, representations, undertakings, obligations or warranties under this RFP;

(ii) the acts, errors, representations, misrepresentations, willful misconduct or negligence of Bidder, its employees in performance of its obligations under this RFP; or

(iii) any deficiency in the services of Bidder .

Bidder shall protect and save BANK against all claims, losses, damages, costs, expenses, action suits and other proceedings, resulting from infringement of any patent, trade marks, copyrights etc by the Bidder and its employee / agents.



Without prejudice to other rights and remedies available to bank , BANK shall be entitled to set-off or adjust any amounts due to BANK under this clause from Bidder against payments due and payable by BANK to the Bidder for the services rendered.

The provisions of this Clause shall survive the termination of this Agreement.

B.20 Authorized Signatory:

The selected bidder shall indicate the authorized signatories who can discuss and correspond with the Bank, with regard to the obligations under the contract. The selected bidder shall submit at the time of signing the contract, a certified copy of the extract of the resolution of their Board, authenticated by Company Secretary, authorizing an official or officials of the company or a Power of Attorney to discuss, sign agreements/contracts with the Bank. The bidder shall furnish proof of identification for above purposes as required by the Bank.

B.21 Applicable Laws and Jurisdiction of court:

The Contract with the selected bidder shall be governed in accordance with the Laws of India for the time being in force and will be subject to the exclusive jurisdiction of Courts at Mumbai (with the exclusion of all other Courts).

B.22 Cancellation of Contract and Compensation:

The Bank reserves the right to cancel the contract of the selected bidder and recover expenditure incurred by the Bank on the following circumstances:

• The selected bidder commits a breach of any of the terms and conditions of the bid/contract. • The bidder goes into liquidation voluntarily or otherwise. • An attachment is levied or continues to be levied for a period of 7 days upon effects of the bid. • The progress regarding execution of the contract, made by the selected bidder is found to be

unsatisfactory. • Supply of sub standard material will lead to cancellation of order. • The Bank reserves its right to cancel the order in the event of delay in delivery / installation /

commissioning of equipment and charge liquidated damages for the delay. • If deductions on account of liquidated Damages exceeds more than 10% of the total contract price.

After the award of the contract, if the selected bidder does not perform satisfactorily or delays execution of the contract, the Bank reserves the right to get the balance contract executed by another party of its choice by giving one month’s notice for the same. In this event, the selected bidder is bound to make good the additional expenditure, which the Bank may have to incur to carry out bidding process for the execution of the balance of the contract. This clause is applicable, if for any reason, the contract is cancelled.



The Bank reserves the right to recover any dues payable by the selected bidder from any amount outstanding to the credit of the selected bidder, including the pending bills and/or invoking Bank Guarantee, if any, under this contract or any other contract/order.

B.23 Non Payment of Professional Fees:

If any of the items/activities as mentioned in the price bid are not taken up by the Bank during the course of this assignment, the Bank will not pay the professional fees quoted by the vendor in the Price Bid against such activity/item.

B.24 Assignment:

Neither the contract nor any rights granted under the contract may be sold, leased, assigned, or otherwise transferred, in whole or in part, by the vendor, and any such attempted sale, lease, assignment or otherwise transfer shall be void and of no effect without the advance written consent of the Bank.

B.25 Subcontracting:

The vendor shall not subcontract or permit anyone other than its personnel to perform any of the work, service or other performance required of the vendor under the contract without the prior written consent of the Bank.

B.26 Vendor’s Selection/Evaluation Process:

The evaluation/selection process will be done with combination of eligibility, technical competence and commercial aspects as detailed here below.

Step 1 – Eligibility Evaluation: Step 1 will be to ascertain the eligibility of the vendor/service provider/system integrator / lead bidder to bid for the project. Only those bidders who fulfill the minimum eligibility criteria will proceed to the next step. Step 2 – Technical Evaluation: The evaluation of functional and technical capabilities of the bidders of this RFP will be completed in this step. The technical proposals only will be subjected for evaluation at this stage as per Technical Evaluation Template (Annexure-G). The bidders scoring less than 70% marks (cut-off score) in the technical evaluation shall not be considered for further selection process. Once the evaluation of technical proposals is completed, the bidders who score more than the prescribed cut-off score (70%) will only be short listed. In case, none of the participating bidders qualify on technical criteria and reach or exceed the cut-off score of 70%, then the Bank, at its sole discretion, may qualify two bidders on the basis of the top 2 scores, subject to the condition that the score difference between the 2 top scorers is not exceeding 5%. Step 3 – Commercial Proposal Evaluation: The best and firm price should only be quoted (as per the format enclosed).



a) The Vendor is requested to quote in Indian Rupees (‘INR’) only. Bids in currencies other than INR

would not be considered.

b) The prices and other terms offered by Vendors must be firm for an acceptance period of 180 days

from the last date of opening the commercial bid.

The prices quoted by the Vendor shall EXLUDE all costs such as Government levies, service tax, any other taxes, VAT, cess, excise and custom duties or similar taxes or duties, installation, insurance etc. that need to be incurred. The prices quoted will include transportation to respective sites, and insurance till completion of the acceptance by the Bank

Thus, Prices should be quoted excluding all taxes- only base prices be mentioned VAT and Service Tax are payable extra as per Invoice submitted by Vendor. The commercial proposals of technically short listed bidders will then be opened and evaluated for completeness. If the commercial quote is incomplete either for not providing quote for all required components or omitting to provide quote for a sub-component, it will be presumed that the component(s) / sub-component will be provided without any additional cost to the Bank. The Bank may, however, in its absolute discretion disqualify a bidder whose commercial quote is found to be incomplete. If it is found at any stage (before or after selection) that there is a calculation (addition, subtraction, multiplication or division) mistake, then the final totalled price, notwithstanding the mistake, will be considered as the offer price for evaluation. However, the price payable will be the lower of the “correct total” and “incorrect total”.

Example A, if the price quoted is as under: Component A: Rs. 1000/- Component B: Rs. 0589/- Component C: Rs. 2350/- Total: Rs. 4939/-

In this example, Rs. 4939/- will be taken for evaluation. However, the price payable shall be Rs. 3939/- Example B, if the price quoted is as under: Component A: Rs. 1000/- Component B: Rs. 0589/- Component C: Rs. 2350/- Total: Rs. 2939/-

In this example, the price taken for evaluation will be Rs. 2939/-. However, the price payable will also be Rs. 2939/- only

At the sole discretion and determination of the Bank, the Bank may add any other relevant criteria for evaluating the proposals received in response to this RFP. Bank may, at its sole discretion, decide to seek more information from the respondents in order to normalize the bids. However, respondents will be notified separately, if such normalization exercise as part of the technical evaluation is resorted to. B.27 Commercial Bid Evaluation Criteria It may be noted that commercial bids will be subjected to following evaluation process.



Based on the technical evaluation criteria, each bidder will be given certain marks. Only those bidders scoring 70% (70 marks out of 100) or above in the technical evaluation will be short-listed for commercial evaluation. In case none of the participant bidders scores more than 70% marks in the Technical Evaluation, the commercial bid of only top 2 bidders on the basis of technical evaluation will be opened and the one having the “least price” will be invited for further negotiation of the contract.



Section C: Back ground, Eligibility Criteria

C.1 Background Bank of Baroda is one of the largest Public Sector Banks in India and has international operations in 26 other countries. In India, the Bank consists of a branch network of more than 4200+ branches. Bank of Baroda is known as India’s International Bank and has a reputation of being at the forefront in the usage of cutting edge technologies. While Bank has a vast network of Branches, Bank’s operations are fully automated and the customers of the Bank avail of various alternate channels of delivery. Bank has decided to launch self-service e-lobbies. As part of this plan, bank has decided to install Internet Banking Self Service Kiosk 50 selected locations largely at Metro & Urban centres across India. Bank may also optionally extend installation of such Internet Banking Self Service Kiosk at more branches up to 50 in total as part of the current RFP. Bank of Baroda is proposing to install such Internet Banking Self Service Kiosk at its aforesaid branches with a view to provide “complete end-to-end self service” experience to its customers. In the process of offering such experience to its customers it is the stated objective of the Bank that the service should be fast, prompt with minimal intervention from Bank’s staff/personnel. The Bank expects the bidder to provide a solution that is most convenient to the customer and secured from all perspectives. The Bidder must include in its proposal / solution the process for efficient replacement that results in least inconvenience / disruption of services. Additionally, considering the high importance of Internet Banking Self Service Kiosk Bank desires to have a very high availability of services and therefore desires that any breakdown / downtime in the machine must be extremely low and the turn-around time for repair and maintenance must not exceed 24 hours. For this purpose, each bidder is required to commit maintaining sufficient critical spare parts inventory at each of its service and support centres, which must be indicated in the Technical proposal. We also expect the solution to provide for on-line real time /near real time status of each machine and the vendor to provide for a web based portal for lodging / raising of trouble ticket with asset tagging for each machine. Besides the web based trouble ticketing system, we expect the bidders to clearly indicate the fault resolution process including the process for lodging complaints for break downs or other problems encountered by branches in the functioning of the Self Service internet banking kiosks C.2 Eligibility Criteria Only those vendors who fulfill the following criteria are eligible to respond to the RFP. Offers received from the vendors who do not fulfill all or any of the eligibility criteria as per Annexure -B are liable to be rejected.

Note: Vendor must comply with all the above mentioned criteria. Non-compliance of any of the criteria will

entail rejection of the offer summarily. Photocopies of relevant documents / certificates should be submitted

as proof in support of the claims made along with tender. The Bank reserves the right to verify / evaluate the

claims made by the vendor independently.



Section – D: Scope of work

1.1. The Bank is looking for a vendor who can supply, install and commission Internet Banking Self Service Kiosk (hereinafter referred to as IBK) and also maintains them during warranty period of 1 year and post-warranty AMC for 2 years including hardware part replacement, OS upgrade etc. without any extra cost to Bank.

1.2. The Bank is planning to purchase -50- IBK with a clause to increase requirement up to 100 IBK during the currency of the contract under this RFP. The Bank desires to have these IBKs integrated with our Bank’s WAN.

1.3. The Bank proposes to install these IBK terminals/kiosks at e-lobbies/ customer lobbies within Bank’s branch and also at 24 by 7 customer lobbies either adjoining the branch or independent lobbies

1.4. The successful vendor will take total responsibility for supply, installation of IBKs and making them operational.

1.5. The vendor will also undertake to load Anti-virus solution, if required, without any extra cost. The Bank will provide the anti-virus solution at the time of installation.

1.6. Vendor will have to develop and implement Interface with Bank’s Core Banking System (Finacle) at their own cost.

1.7. Vendor will have 2 weeks time to integrate

1.8. Vendor will also provide a web based solution for trouble ticketing to enable branches / controlling offices to lodge complaints for breakdowns etc. and monitor status The vendor will be required to maintain adequate spare parts inventory at each of its service/support centres. For bigger cities/centres, the vendor may be required to have at least one fully functional IBK available as a standby in case of emergency.

Terms of execution of work

2.1. The delivery will be spread over a period of maximum 1 year. The first set of 50 IBKs will have to be operationalized within a period of 3 weeks from the date of signing the agreement

2.2. The vendor shall deliver IBKs at the respective sites within three weeks from the date of receiving the order from the Bank, failing which the Bank reserves its right to levy liquidated damages.

2.3. Service Level Agreements (SLAs) will have to be entered into with the Bank with uptime guarantees for all installations. SLA has to be entered after issuing of LOI.



2.4. The vendor would be responsible for timely applying/loading of all the software patches into all the individual IBKs during the Warranty and AMC period. This job has to be done as a part of Warranty and AMC support services, without any extra cost to the bank.

2.5. The vendor should obtain transit insurance cover for the IBK from their factory/godown/ warehouse to the site and such insurance cover should be available till installation of the IBK Terminals. If installation is delayed due to the Bank’s reason, the insurance must be available for minimum 30 days from the delivery of IBK.

2.6. The IBK should be upgradable to support additional services that Bank may introduce at a later date at mutually agreed cost and timeline.

2.7. No visit /service charges will be borne by the Bank for upgradation of the software/ replacement of hardware component pertaining to IBK Terminals for the purpose of enhancing their functionality to meet mandatory compliance. Any upgradation should be completed within 30 days from the date of request from the Bank.

2.8. In case of States having Road Permit /entry tax, the vendor will have to liaison with local tax authorities and branch officials at each of the locations to obtain the necessary permissions from the respective authorities. Obtaining the necessary permission will be the responsibility of the vendor. The Bank will however reimburse the amount of taxes paid, if any in this connection against production of original challans. The delivery time schedule for such locations may be enhanced by maximum one week

2.9. No additional visit charges will be paid by the Bank, whatever the reason may be.

Locations to be covered

3.1 Vendors should note that IBK Terminals being procured will be deployed on various locations as per requirements of business and the Vendor will be required to support all such installations.

3.2 The list of branches for installation will be given to successful vendor as and when the sites are identified. The Bank reserves the right to change locations by giving prior notice.

Training

4.1 Vendor shall provide onsite Handholding to be given for minimum of 2 days for each branch /24 by 7 lobby for bank staff/ customers.

Availability of Product and Spares

5.1 The product/configuration offered should be available during the validity of the purchase order including extended period. Product brochures and details should be enclosed in technical documents.

5.2 Spares for the product offered should be available for at least 4 years from date of installation.

5.3 In case the product/configuration offered is discontinued in the mean time, the vendor should provide IBK of the new model (better configuration) at the same price.



Warranty

6.1 Vendor should guarantee that the equipments delivered to the Bank are brand new, including all components. No refurbished equipment is acceptable

6.2 The vendor should also guarantee that all the software supplied by the vendor is licensed and legally obtained.

6.3 The offer must include comprehensive on-site warranty of 1 year from the date of installation and commissioning of the equipments including the replacement of spare parts.

6.4 Vendor shall be fully responsible for the manufacturer’s warranty in respect of proper design, quality and workmanship of all equipment, accessories etc. covered by the offer.

6.5 Vendor must warrant all equipment, accessories, spare parts etc., against any manufacturing defects during the warranty period. During the warranty period vendor shall maintain the equipment and repair/replace all the defective components at the installed site, at no additional charge to the Bank.

6.6 If any particular IBK is frequently becoming out of order for mechanical reasons for more than three times in a month and for two consecutive months, the Bank may ask the vendor to replace the IBK and the vendor shall replace the IBK with another brand new IBK at no extra cost to the Bank.

6.7 Warranty should not become void if Bank buys any other supplemental hardware from a third party and install it with these equipments. However, the warranty will not apply to such hardware items installed.

Annual Maintenance Contract

7.1 Should the Bank so desire, the vendor is expected to maintain the equipment supplied for at least 2 years after the expiry of warranty period. The same maintenance standards are expected during warranty period as well as during AMC period.

7.2 At the same time, the vendor is also expected to make available the spare parts for the systems for at least 2 years after the expiry of warranty period. Thereafter, vendor will give at least twelve months notice prior to discontinuation of support services.

7.3 If any of the peripherals, components etc. are not available or difficult to procure or if the procurement is likely to be delayed, the replacement shall be carried out with equipment of equivalent capacity or higher capacity at no charges to the Bank, during the currency of warranty period and AMC.

7.4 Comprehensive on-site maintenance charges, for the post warranty period (from 2nd year onwards), would form part of TCO (Total Cost of Ownership).

7.5 AMC charges will be shown both as percentage of equipment cost as well in rupee terms.

Maintenance Standard during Warranty & AMC

8.1 For IBK Terminals installed in Branch customer lobbies, the vendor should ensure 99% uptime of individual IBK Terminals (to be calculated on monthly basis taking 9 hours per day and 25 days in a month) during warranty period and post warranty maintenance contract period.



8.2 For IBK Terminals installed in 24 by 7 lobbies, the vendor must ensure 99.9% uptime of individual IBK Terminals (to be calculated on monthly basis taking 24 hours per day and 30/31 days in a month) during warranty period and post warranty maintenance contract period.

8.3 Vendor should also ensure that the maximum response time for onsite service call does not exceed four hours where call is logged before 1 p.m. The maximum response time where call is logged after 1 p.m. should not exceed 24 hours excluding Sundays and holidays.

8.4 In the event of failure of repairing the machine and making it operational beyond 24 hours from the time of logging the call, penalty of Rs. 500.00 per day per machine would be levied.

8.5 First Year warranty and post warranty AMC will cover breakdown fix (as and when required), change as and when requisitioned by the Bank The web solution for trouble ticketing should include provision for lodging all types of breakdown calls as also record of preventive maintenance carried out

8.6 Bank may recover such amount of penalty from any payment being released to the vendor.

Section-E: Payment Terms, Penalty Metrics

The terms of payment will be as follows:

No advance payment against purchase order.

90% of the value of the equipment will be paid on installation and integration of the machine.

Balance 10% of the value of the machine will be paid after three months from the date of installation and satisfactory working of the machine. However, this amount may be released early against a Bank Guarantee of equivalent amount.

Octroi/entry tax etc., if any will be reimbursed only on the production of the original receipt issued by the respective authorities. The vendor should pay such amounts and claim the reimbursement, while claiming the amount due on delivery. The claims for reimbursement of octroi, otherwise, are liable to be rejected.

If any penalty is imposed for non-payment of octroi, the same shall be borne by the vendor.

AMC Charges will be payable half-yearly in advance.

Centralised Call Login Facility

The vendor should provide a centralised call login facility (Through Telephone) with 24x7 access for Bank

/branches/offices.

Vendor should also provide web based platform for lodgment of complaints with proper call logging facilities

and status/ time of resolution.



Manuals and documentation

The vendor shall provide complete technical documentation, brochures, user manuals etc. for the machine supplied. All the manuals shall be in English and the documentations should be clearly indicative of machines supplies.

Pre-delivery factory inspection

Bank will carry out pre-delivery inspection of Internet Banking Kiosks at the vendor’s factory or point of dispatch. Reference site visit may be conducted by officials of Bank, if required. Bank would also carry out a pilot in 5 branches of its choice for up to one month before releasing orders for complete/regular deployment

Repeat Order

In case the Bank could complete the entire quantity of 50 IBK terminals before the said period, the Bank would have option to place order of IBK beyond that quantity not exceeding 100.

Dispute Resolution

a. The VENDOR and the BANK shall endeavor their best to amicably settle all disputes arising out of or in connection with the Contract in the following manner:

b. The Party raising a dispute shall address to the other Party a notice requesting an amicable settlement of the dispute within seven (7) days of receipt of the notice.

c. The matter will be referred for negotiation between authorized representative of the BANK and of the vendor . The matter shall then be resolved between them and the agreed course of action documented within a further period of 15 days.

d. In case any dispute between the Parties, does not settle by negotiation in the manner as mentioned above, the same may be resolved exclusively by arbitration and such dispute may be submitted by either party for arbitration within 30 days of the failure of negotiations. Arbitration shall be held in Mumbai and conducted in accordance with the provisions of Arbitration and Conciliation Act, 1996 or any statutory modification or re-enactment thereof. Each Party to the dispute shall appoint one arbitrator each and the two arbitrators shall jointly appoint the third or the presiding arbitrator.

e. The “Arbitration Notice” should accurately set out the disputes between the parties, the intention of the aggrieved party to refer such disputes to arbitration as provided herein, the name of the person it seeks to appoint as an arbitrator with a request to the other party to appoint its arbitrator within 45 days from receipt of the notice. All notices by one party to the other in connection with the arbitration shall be in writing.

f. The arbitrators shall hold their sittings at Mumbai. The arbitration proceedings shall be conducted in English language. Subject to the above, the courts of law at Mumbai alone shall have the jurisdiction in respect of all matters connected with the Contract / Agreement even though other Courts in India may also have similar jurisdictions. The arbitration award shall be final, conclusive and binding upon the Parties and judgment may be entered thereon, upon the application of either party to a court of competent jurisdiction. Each Party shall bear the cost of preparing and presenting its case, and the cost of arbitration, including fees and expenses of the arbitrators, shall be shared equally by the Parties unless the award



otherwise provides.

g. The VENDOR shall not be entitled to suspend the Service/s or the completion of the job, pending resolution of any dispute between the Parties and shall continue to render the Service/s in accordance with the provisions of the Contract/Agreement notwithstanding the existence of any dispute between the Parties or the subsistence of any arbitration or other proceedings.

Force Majeure

Notwithstanding the above provisions, the Successful bidder shall not be liable for penalty or termination for

default if and to the extent that its delay in performance or other failure to perform its obligations under the

Contract is the result of an event of Force Majeure. For purposes of this clause, "Force Majeure" means an

event beyond the control of the Bidder and not involving the Bidder's fault or negligence and not

foreseeable. Such events may include, but are not restricted to, wars or revolutions and epidemics. If a Force

Majeure situation arises, the Bidder shall promptly notify the Bank in writing of such condition and the cause

thereof. Unless otherwise directed by the Bank in writing, the Bidder shall continue to perform its obligations

under the Contract as far as is reasonably practical, and shall seek all reasonable alternative means of

performance not prevented by the Force Majeure event.

Termination for Default

The Bank, without prejudice to any other remedy for breach of Contract, by written notice of default sent to

the Bidder, may terminate this Contract in whole or in part, if the Bidder fails to perform any obligation(s)

under the Contract.

In the event of the Bank terminating the Contract in whole or in part, the Bank may procure, upon such terms

and in such manner, as it deems appropriate, services similar to those undelivered, and the Bidder shall be

liable to the Bank for any excess costs for such similar services.

Confidentiality

This document contains information confidential and proprietary to the Bank. Additionally, the

vendors will be exposed by virtue of the contracted activities to the internal business information of the

Bank. Disclosures of receipt of this RFP or any part of the aforementioned information to parties not directly

involved in providing the services requested could result in the disqualification of the vendors, premature

termination of the contract, and / or legal action against the vendors for breach of trust.

Selected vendor will have to sign a legal non-disclosure agreement with the Bank before starting the

project.



The vendor (and his employees) shall not, unless the Bank gives permission in writing, disclose any part or

whole of this RFP document, of the proposal and/or contract, or any specification, plan, drawing, pattern,

sample or information furnished by the Bank (including the users), in connection therewith to any person

other than a person employed by the bidder in the performance of the proposal and/or contract. Disclosure

to any such employed person shall be made in confidence and shall extend only as far as may be necessary

for purposes of such performance. The employees or the third party engaged by the bidder will maintain

strict confidentiality.

The vendor, his employees and agents shall not, without prior written consent from the Bank, make any use

of any document or information given by the Bank or its Authorized personnel, except for purposes of

performing the contract award.

In case of breach, the Bank shall take such legal action as it may be advised.

Limitation of Liability

Vendor’s aggregate liability for actual direct damages shall be limited to a maximum of the Contract Value,

provided that this limit shall not apply to (1) the infringement indemnity; or (2) bodily injury (including death)

and damage to real property and tangible personal property caused by Vendor’s negligence. Vendor shall not

in any event be liable for any indirect or consequential damages, or for loss of profit, business, revenue,

goodwill, anticipated savings or data, or third party claims except with respect to bodily injury (including

death) and damage to real and tangible personal property for which Vendor is legally liable. For the purposes

of this Section, “Contract Value” at any given point in time, means the aggregate value of purchase orders

placed by Bank on the Vendor under this project.

Governing Law and Disputes

The Bid and the subsequent Contract with the selected Bidder shall be governed in accordance with

the Laws of India and will be subject to the exclusive jurisdiction of Courts in Mumbai.

Limitation on promotion

The vendor shall agree to make no reference to the Bank for the procurement of products and

services hereunder or the agreement in any literature, promotional material, brochures, sales

presentation or the like without the express prior written consent of the Bank.



Abbreviations.

RFP Request for proposal

EMD Ernest Money Deposit

TO Technical Offer

CBS Core Banking Solution

OEM Original Equipment Manufacturer

IBK Internet Banking Self Service Kiosk

SLA Service Level Agreement

AMC Annual Maintenance Contract

TCO Total Cost of Ownership

LOI Letter of Intent

VAT Value Added Tax

CPU Central Processing Unit

MOU Memorandum of Understanding

POC Proof of Concept



Section-F: Annexure and Appendices

Annexure–A

(Letter to the bank on the vendor’s letterhead) To Date:

The Asstt Gen Manager (e-Business, BCMS & BPR) Bank of Baroda Baroda Sun Tower, 7th floor C-34, G-Block, Bandra-Kurla Complex Bandra (East) Mumbai 400 051

Dear Sir,

Sub: Bank’s RFP for Internet Banking Self Service Kiosks

With reference to the above RFP, having examined and understood the instructions, terms and conditions

forming part of the RFP, we hereby enclose our offer for the supply of the equipment as detailed in your

above referred RFP. We agree to all the terms and conditions mentioned in the RFP. We also submit required

information along with documentary evidence in following format:

Parameter Response

Year of commencement for Internet Banking Self Service Kiosks business

(certificate enclosed)

Year Capital Turnover Profit

Year 1

Year 2

Year 3

No. of

support

centres

Own in cities (List to

be enclosed)

Channel partner / system

integrator / franchisees

in cities (List to

be enclosed)

No. of IBK Terminal installed in India

Original Certificate

from User/s Bank/s to

be enclosed



Number of IBK installed overseas

Original Certificate

from User/s Bank/s to

be enclosed

We further confirm that the offer is in conformity with the terms and conditions as mentioned in the RFP. We

also confirm that the offer shall remain valid for 180 days from the date of the offer.

We also understand that the Bank is not bound to accept the offer either in part or in full and that the Bank

has right to reject the offer in full or in part without assigning any reasons whatsoever.

We enclose Demand Draft/Bank Guarantee for Rs.5,00,000.00 favouring Bank of Baroda and payable at

Mumbai, towards bid security, details of the same is as under:

No. : Date : Name of Issuing Bank :

Yours faithfully,

(Name & Designation, seal of the firm)



Annexure-B

We confirm having complied with all the prescribed eligibility Criteria as under:

Eligibility Criteria Compliance

(Yes/No)

Documents

Required

Details of

proof

submitted

Bidder should be a company registered in India Certificate of

incorporation

The bidder should be in the business of supplying,

installing, commissioning and maintaining of Self-Service

Internet Banking Kiosks in India or similar business

(Kiosks, ATMs, Automatic Deposit Terminals, Cheque

Deposit terminals etc.) in India for last three years

Letter from the

Bank/s on letter

head

The bidder should have supplied, installed and

commissioned Self-Service Internet Banking Kiosks in

India in at least one Commercial Bank in India with

minimum of 50 machines installed

Letter from

Banks

The bidder should have a minimum annual turnover of

Rs 50.00 crores during each of the last three years from

similar business line such as Kiosk/ATM/Cheque Deposit

etc. supply and maintenance /support

Audited Balance

Sheets

Bidder should not have incurred loss during the last 3

years

Audited Balance

Sheets

The bidder should have support centers in minimum of

30 locations in India out of 39 Centres mentioned in

Annexure -K

Self confirmation on

company’s letter

head with name of

location/ address/

contact number of

the service centers

SIGNATURE




Annexure-C

Functional Specifications: IBK Self Service Kiosk Terminals and client software to be provided should be

capable of performing the following functions

Sr.

No

Requirements Compliance (

yes / no )

1. Bank is looking for a Self Service Internet Banking Kiosk with 18.5” TFT

LED and 65 key metal keyboard with touchpad interfaced/compatible with

the thin client system, where customer will visit and operate the kiosk in

standing position. The kiosk will have access only to dedicated URLs

specified by the bank. Other PC functions should be blocked/not

accessible to customers.

2. The kiosk should be free lobby standing model with smooth finish. No

screws, bolts/partitions visible from outside.

3. Kiosk cabinet Should be of Mild Steel (MS - min 18 gauge) with castors,

locks and should be powder coated. Bank will have the option to choose

the design, colour customization, wordings/logo etc. on the machine to

match bank’s branding requirement.

4. Customer should not have access to the operating system or other PC

functions.

5. Operating System should not BOOT from CD/ DVD.

6. Kiosk cabinet should have cooling fan of adequate capacity for Internal

cooling for ensuring trouble free service on 24x7 basis.

7. 100/1000Mbps information outlet ( RJ 45)



Annexure-D

Technical Specification

Thin client PCs Complied

If no. remarks

Functional Specifications

Required Y/ N

Operating system Windows Embedded Standard or Windows XP SP 3 or Windows 7

Browser Microsoft® Internet Explorer, Google Chrome & Mozilla

Processor VIA Eden 1.5 GHz or higher (OR) Intel Atom Processor 1.5 Ghz or higher (OR) AMD G-T52R 1.5Ghz or Higher

Memory 2 GB Flash, 1 GB DDR2 SODIMM or single channel DDR3 1066/800 SDRAM Memory support (64 MB of system RAM is reserved for video graphics usage)

Video

VIAChrome9 HC3 Integrated Graphics with support for high-resolution monitors up to 1920 x 1440 or up to 32-bit color depth, 64 MB of graphics memory (OR) Intel Media Graphics Accelerator 3150 for High Resolution Graphics (OR) AMD Radeon HD 6310 Graphics

Ports and jacks USB or PS/2, local and/or network printer support

I/O and peripheral support

2 USB 2.0 ports (in front or rear or in secure USB compartment), 1 VGA, 2 PS/2, 1 serial, 1 parallel, 1 RJ-45

Connectivity

100/1000 Gigabit Ethernet (RJ-45), TCP/IP with DNS and DHCP, Point-to-Point Protocol (PPP), Point-to-Point over Ethernet (PPPoE), Point-to-Point Tunneling Protocol (PPTP), Layer-2 Tunneling Protocol (L2TP), Wake on LAN (WOL), PXE, Server Network Time Protocol (SNTP), Simple Network Management Protocol (SNMP)

Emulations VGA only

Networking / communication

Following or equivalent - Altiris Deployment Solution (full client license), Device Manager, Thin State for image capture and redeploy, support for Client Automation

Software included Following or equivalent - Citrix ICA 11.x, Microsoft RDP 6.1, Windows Media Player 11, Enhanced Write Filter, Symantec Endpoint Protection, ThinPrint .print TCP client (available as add-on)



Server OS compatibility / support

Following or equivalent - Windows 2000/2003 Server families, Windows 2000/2003 Server Terminal Services, Windows Server 2008, Windows 2000 Advanced Server, Windows 2000 Advance Server Terminal Services, Citrix Presentation Server (up to 4.0), Citrix Metaframe Presentation Server 3.0, Citrix Metaframe XP Presentation Server, Citrix Metaframe 1.x, VMware Virtual Desktop Infrastructure using RDP

Weight & Mounting capability

CPU weight should be less than or equal to 2 kg and it should have capability to be mounted on the back side of monitor

Power Worldwide auto-sensing 100-240 VAC, 50-60 Hz energy-saving automatic power-down, surge-tolerant 50W power supply

CONSOLE 18.5" Wide TFT LED Colour Monitor (OEM Make)

KEYBOARD 65 keys metallic keyboard (heavy duty) with touchpad interfaced/compatible with thin client (OEM Make)

POINTING DEVICE Two button scroll/optical mouse with pad (OEM Make)



Annexure-E

Compliance to RFP terms & conditions

Sl

no

Terms & Condition Compliance (Y/N) Remarks

1. Eligibility Criteria

2. Scope of work

3. Terms of execution of work

4. Locations to be covered

5. Training

6. Availability of spares & standby machines

7. Warranty

8. Annual Maintenance Contract

9. Maintenance Standard during warranty & post

warranty maintenance

10. Bid price

11. Bid Security

12. Two part offer

13. Technical offer

14. Commercial Evaluation

15. Price composition

16. Erasures or alterations

17. Offer validity period

18. Opening of offers

19. Technical Evaluation



20. Commercial Evaluation

21. No commitment to accept lowest or any

tender

22. Right to alter quantity

23. Price freezing

24. Payment terms

25. Liquidated damages

26 Order cancellation

27. Centralised Call login facility and web based

solution

28. Manuals & documentation

29. Pre-delivery factory inspection

30. Repeat order

31. Dispute Resolution

SIGNATURE




Annexure-F

Reference Site Details

Reference 1 Reference 2

Name of the Bank

Address of the Bank

Contact Details (At least two contacts

are to be provided for each reference)

Contact 1 Name:

Designation:

Landline no.:

Cell no.:

E-mail id:

Contact 2 Name:

Designation:

Landline no.:

Cell no.:

E-mail id:

Name of the Core Banking Solution with

which the IBK is integrated

Total Number of Self Service Pass Book

Printing Terminals supplied



Ref. no and date of order

Quantity ordered

Quantity supplied till date

Quantity installed

Quantity operational

SIGNATURE




ANNEXURE-G Template for "Technical Evaluation" (For Bank team)

Sr No.

Particulars Item Weights

Proposal Score (0-10) 10=Best

Total Points

I) Service Provider Profile 20

II)

Relationship Management and resourcing 10

III) Industry and business process expertise 20

IV) Technical Requirements 20

V) Support infrastructure 20

VII Oral/PPT presentation made by the vendor/OEM/bidder 10

Total Score 100



Annexure-H

Commercial Bid Template

Sr.No

Description

Unit

Price

(A)

Taxes

(B)

Per

Unit

Cost

(C=A+

B)

Qty

(D)

Total

Price

(E=C*D)

1 Self Service

Internet kiosk

Terminal (with

software &

1year

warranty)

50

2 Annual

Maintenance

charges for 2nd

and 3rd year

50

3 Hand holding

support for 2

days

4 Total Cost of

Ownership(TC

O)



Total Cost of Ownership in words:

Note:

1. Unit prices as well as TCO must be quoted in WORDS AND FIGURES.

2. In case of any discrepancy, unit prices quoted in words will be considered for computation of TCO.

3. In case of Octroi on hardware /software, if application as per Government rules, it will be the

responsibility of the bidder to make payment of octroi to concerned department and the bank will

reimburse the amount of octroi actually paid, on submission of details and original receipts.

4. The prices should be inclusive of all taxes, duties, levies including Sales Tax on AMC etc. except

octroi/Entry Tax will be payable at actual.

5. Bank will not evaluate and consider any terms and conditions mentioned in the commercial bid. Bank

reserve the right to disqualify the bidder if any deviation is mentioned in the commercial bid.

6. All prices are mandatory to be quoted else bid is liable to be rejected.



Annexure- I

Compliance Certificate

To

The Asstt Gen Manager (e-Business) Bank of Baroda Baroda Sun Tower, 7th floor C-34, G-Block, Bandra-Kurla Complex Bandra (East) Mumbai 400 051

Dear Sirs,

Ref:

1. Having examined the tender document including all annexure, the receipt of which is hereby duly acknowledged, we the undersigned offer to supply, installing, commissioning and maintaining Queue Management System at Bank of Baroda in conformity with the said tender document and in accordance with our proposal and the schedule of prices indicated in the price bid and made part of this tender.

2. If our bid is accepted, we undertake to complete the project within the scheduled time lines. 3. We confirm that this offer is valid for 180 days from the last date for submission of tender document

to Bank of Baroda. 4. This bid together with your written acceptance thereof and your notification of award shall constitute

a binding contract between us. 5. We undertake that in competing for and if the award is made to us, in executing the subject contract,

we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”.

6. We agree that Bank of Baroda is not bound to accept the lowest or any bid that Bank of Baroda may receive.

7. We have never been barred/black-listed by any regulatory /statutory authority in India.

SIGNATURE




F

Annexure-J Format for Guarantee for Bid Security TO,

GENERAL MANAGER

(E-BUSINESS, CASH MANAGEMENT, BPR) BANK OF BARODA

BARODA CORPORATE CENTRE C-26, G BLOCK, BANDRA KURLA COMPLEX MUMBAI-400051

1. M/S , HAVING ITS REGISTERED OFFICE NO (HEREIN AFTER REFERRED AS 'THE VENDOR')

, THE VENDOR HAS INTER -ALIA AGREED TO FURNISH A BANK GUARANTEE FROM A SCHEDULED BANK FOR RS

………………………. (RUPEES …………. ONLY) AS SECURITY FOR COMPLIANCE WITH THE VENDOR’S OBLIGATION IN

ACCORDANCE WITH STIPULATION OF RFP NO DATED (SUBJECTED TO AWARD OF CONTRACT AND

RECEIPT OF PURCHASE ORDER) .

2. ON REQUEST OF VENDOR WE (HEREINAFTER CALLED THE BANK) DO HEREBY UNDERTAKE TO PAY TO

YOU AN AMOUNT NOT EXCEEDING …………………………………(RUPEES…………….. ONLY) AGAINST ANY NON-COMPLIANCE WITH

CONDITIONS CONTAINED IN THE PURCHASE ORDER AND SUPPLY AGREEMENT.

3. WE (ISSUING BANK) UNDERTAKE TO PAY THE AMOUNTS DUE AND PAYABLE UNDER THIS GUARANTEE

WITHOUT ANY DEMUR, MERELY ON A DEMAND FROM YOU STATING THAT THE AMOUNT CLAIMED IS DUE BY WAY OF

LOSS OR DAMAGE CAUSED TO OR THAT WOULD BE CAUSED TO OR SUFFERED BY YOU BY REASONS OF ANY BRANCH BY THE

SAID VENDOR OF ANY OF THE TERMS OR CONDITIONS CONTAINED IN THE RFP BY REASON OF THE VENDORS FAILURE TO

PERFORM THE TERMS THEREOF. ANY SUCH DEMAND ON US DURING THE CURRENCY SHALL BE CONCLUSIVE AS REGARDS THE

AMOUNT DUE AND PAYABLE BY US UNDER THIS GUARANTEE. HOWEVER, OUR LIABILITY UNDER THIS GUARANTEE SHALL BE

RESTRICTED TO AN AMOUNT NOT EXCEEDING RS. 5,00,000 (RUPEES FIVE LACS ONLY).

4. ANY NOTICE BY WAY OF DEMAND OR OTHERWISE HEREUNDER MAY BE SENT BY COURIER, OR REGISTERED POST TO OUR

LOCAL ADDRESS AND IF SEND ACCORDINGLY IT SHOULD BE RECEIVED AND DULY AND ACKNOWLEDGED BY THE BANK ON OR

BEFORE THE EXPIRY DATE OF THE GUARANTEE. 5. WE FURTHER AGREE THAT THE GUARANTEE HEREIN CONTAINED SHALL REMAIN IN FORCE DURING THE PERIOD THAT WOULD

BE TAKEN FOR THE PERFORMANCE OF THE SAID OBLIGATION AND THAT IT SHALL CONTINUE TO BE ENFORCEABLE TILL

SATISFACTORY COMPLIANCE OF THE TERMS AND CONDITIONS THEREOF BY THE VENDOR OR TILL YOU CERTIFIES THAT THE

TERMS AND CONDITIONS OF THE SAID RFP HAVE BEEN FULLY AND PROPERLY CARRIED OUT BY THE SAID VENDOR AND

ACCORDINGLY DISCHARGE THE GUARANTEE OR TILL EXPIRY DATE WHICHEVER IS EARLIER.

6. THIS BANK GUARANTEE SHALL REMAIN IN OPERATION FROM THE DATE OF ISSUE AND WE SHALL NOT REVOKE THIS

GUARANTEE DURING THE CURRENCY EXCEPT WITH YOUR PREVIOUS CONSENT IN WRITING. YOU MAY ENFORCE YOUR RIGHTS

PURSUANT TO THS GUARANTEE IN ANY COURT OR TRIBUNAL IN ACCORDANCE WITH LAWS OF INDIA.

7. WE FURTHER AGREE WITH YOU, THAT YOU SHALL HAVE THE FULLEST LIBERTY WITHOUT OUR CONSENT AND

WITHOUT AFFECTING IN ANY MANNER OUR OBLIGATION HEREUNDER TO VERY ANY OF THE TERMS AND



CONDITIONS OF THE SAID RFP OR TO EXTEND TIME OF PERFORMANCE BY THE SAID VENDOR FROM TIME TO TIME OR

TO POSTPONE FOR ANY TIME OR FROM TIME TO ANY OF THE POWER EXERCISABLE BY YOU AGAINST THE SAID VENDOR AND

TO FORBEAR OR ENFORCE ANY OF THE TERMS AND CONDITIONS RELATING TO THE SAID PURCHASE ORDER /SUPPLY

AGREEMENT AND WE SHALL NOT BE RELIEVED FROM OUR LIABILITY BY REASON OF ANY SUCH VARIATION OR EXTENSION

BEING GRANTED TO THE SAID VENDOR OR FOR ANY FORBEARANCE, ACT OR OMISSION ON YOUR PART OR ANY INDULGENCE

BY YOU TO THE SAID VENDOR.

8. THE BANK GUARANTEE SHALL NOT IN ANY WAY BE AFFECTED BY YOUR TAKING OR GIVING UP ANY SECURITIES FROM THE

VENDOR OR ANY OTHER PERSON, FIRM OR COMPANY ON ITS BEHALF OR BY THE WINDING UP, DISSOLUTION, INSOLVENCY OR

AS THE CASE MAY BE OF THE VENDOR.

9. THE BANK GUARANTEE SHALL NOT BE AFFECTED BY ANY CHANGE IN OUR CONSTITUTION OR OF THE VENDOR NOR SHALL

IT BE AFFECTED BY ANY CHANGE IN YOUR CONSTITUTION OR BY ANY AMALGAMATION OR ABSORPTION BUT WILL ENSURE TO

THE BENEFTIT OF AND BE AVAILABLE TO AND BE ENFORCEABLE BY THE ABSORBING OR AMALGAMATING COMPANY OR

CONCERN TILL EXPIRY DATE.

10. WE HAVE THE POWER TO ISSUE THIS BANK GUARANTEE IN YOU FAVOUR AND THE UNDERSIGNED HAS FULL POWER TO

EXECUTE THIS BANK GUARANTEE UNDER THE POWER OF ATTORNEY DATED ISSUED BY OUR .

NOT WITH STANDING ANYTHING CONTAINED HEREIN

1. OUR LIABILITY UNDER THIS BANK GUARANTEE SHALL NOT EXCEED RS……………………………… (RUPEES … … … … . ONLY).

2. THIS BANK GUARANTEE SHALL BE VALID UP TO ; AND

3. WE ARE LIABLE TO PAY THE GUARANTEED AMOUNT OR ANY PART THEREOF UNDER THIS BANK GUARANTEE ONLY

AND ONLY IF YOU SERVE UPON US A WRITTEN CLAIM OR DEMAND ON OR BEFORE .



Annexure - K

Name of City

(Whether service centre) Yes/No

Agra

Ahmedabad

Ajmer

Allahabad

Anand

Bangalore

Bhavnagar

Bhopal

Chandigarh

Chennai

Coimbatore

Cuttack

Deharadun

Durg

Ghandhidam

Ghandhinagar

Ghaziabad

Guwahati

Gwalior

Jamnagar

Jamshedpur

Jodhpur

Kanpur

Kolkata

Lucknow

Ludhiana

Mangalore

Meerut

Mehsana

Mumbai

Nasik

New Delhi

Pune

Raipur

Rajkot

Surat

Udaipur

Vadodara

Varanasi