request for proposal # 91408 temporary staffing for ... for proposal # 91408 temporary staffing for...

Head Office: 1 Executive Drive. Suite # 285. Somerset New Jersey. 08873-4003 Phone. 888-99-TSCTI (87284)

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Request for Proposal # 91408

Temporary Staffing for Administrative Services 22nd Century Technologies, Inc.

Submitted To:

Ms. Cali Jones

Purchasing Department

Email: [email protected]

Submitted By:ed By:

Eva Gaddis-McKnight, Administrator

22nd Century Technologies, Inc.

1, Executive Drive, Suite # 285

Somerset, NJ 08873

Telephone No: 888-99-TSCTI (87284)

Fax No. 501-421-3750

Mailto: [email protected]

Response To:

Invitation to Negotiate (ITN) Number 1602JCSA

Temporary Labor Services

Due Date: Sep 22, 2016


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Invitation to Negotiate ITN NO: 1602JCSA Temporary Labor Services


TABLE OF CONTENTS

COVER LETTER ................................................................................................................................. 2

ACKNOWLEDGEMENT FORM ...................................................................................................... 4

1. EXPERIENCE AND QUALIFICATIONS OF PROPOSER ....................................................... 6

2. PROJECT STAFF QUALIFICATIONS/EXPERIENCE........................................................... 30

3. OVERALL RESPONSIVENESS OF PROPOSAL ..................................................................... 41

4. CONFORMANCE TO ITN’S PREFERRED CONDITIONS AND REQUIREMENTS ........ 55

ACKNOWLEDGEMENT TO ADDENDUM .................................................................................. 57

COPY OF LICENSE TO CONDUCT BUSINESS IN THE STATE OF FLORIDA ................... 58


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COVER LETTER

Attn: Cali Jones Date: Sep 22, 2016

Purchasing Department

12479 Research Parkway

Orlando, FL 32826-3248

22nd Century Technologies, Incorporation (22nd Century) is pleased to respond to ITN No:1602JCSA for

Temporary Labor Services issued by University of Central Florida (UCF).

22nd Century is a matured staffing company, certified as ISO 9001:2008 with over 19 years of experience in

providing Temporary Labor Services to government agencies. 22nd Century was incorporated in 1997 in New

Jersey as S-Corporation. Since inception we are focused to providing temporary Labor services to Federal, State,

County and Local Agencies. With D&B Open rating score of 92, we have been successfully serving customer

with high level of customer satisfaction. 22nd Century has successfully delivered $200M+ of temporary labor

services with more than 4 million hours of contractual staffing to federal, state and local agencies.

Our staffing approach takes pride in building long term relationships with our clients in order to fully understand

their needs and goals. As one of the premier staffing agencies across US, we have distinguished ourselves as a

personable and professional firm. Our success is directly dependent on the success of our clients so we strive to

use our industry expertise to make the perfect match in staffing, recruiting and candidate placement. 22nd Century

maintains a database of more than 390,000 consultants, available as needed with more than 80 recruiters, data

miners and research analysts, working round the clock to identify the market demand and expand consultant’s

database.

Experience in State of Florida:

We have developed strong bonding with State of FL and are currently holding following technical contracts:

School Board of Broward County, FL Orange County Public Schools, FL

Miami Dade County Public Schools, FL Hillsborough County Public Schools, FL

Florida International University, FL Palm Beach County FL

Jackson Health System FL Citizen Insurance, State of FL

Statewide Department of Management Services, FL

We have a strong presence in Education domain industry. Some of our prestigious clients to whom we have

delivered quality staffing services are as follows:

University Clients

Southern Illinois University, IL University of Edwardsville, IL

State Universities Retirement System of Illinois, IL Clemson University, SC

Miami University, OH Florida International University, FL

University of Maryland, MD James Madison University, VA

University of Central Florida, FL University of Massachusetts, MA

University of Texas Medical Branch, TX University of Oklahoma, OK

University of Arizona, AZ University of Maryland University College, MD

School Clients

Charleston County School District, SC School Board of Broward County, FL

Beaufort County School District, SC Baltimore County Public Schools, MD

Douglas County School District, CO Tucson Unified School District, AZ

Naval Postgraduate School, CA; PA State System of Higher Education, PA

Community College of Aurora, CO Department of Education, MD

Montgomery College, MD Department of Education, NJ


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The attached 22nd Century’s response addresses all requirements identified in this ITN. We acknowledge the

issued addendum 1 and agree to all the rules, procedures, terms and conditions specified in this ITN.

Should you have any questions regarding this proposal, please feel free to contact me.

Sincerely

Eva Gaddis-McKnight, Administrator



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ACKNOWLEDGEMENT FORM


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1. EXPERIENCE AND QUALIFICATIONS OF PROPOSER

1. Describe why your company believes it can provide and is qualified to provide temporary labor services as

described in this ITN. Highlight any major features, functions, value-adds, and areas of support that

differentiate your service from your competition.

22nd Century Response: 22nd Century is a matured

Staffing company appraised at CMMI Level 3 and

certified as ISO 9001:2008, ISO 20000-1:2011, and ISO

27001:2005 with over 19 years of experience providing

similar temporary Labor services to various government

agencies across the nation. 22nd Century was

incorporated in 1997 in New Jersey as S-Corporation

with a vision to become a market leader in selling

Temporary Labor Services to public and private sector.

We have presence in 49 states and with D&B Open rating

score of 92, we have been successfully serving huge

customer base with high customer satisfaction. We are

currently holding more than 150 staffing contracts with

various government agencies across the nation. Our

commitment to be transparent and straight forward

throughout the placement process has helped us build

solid client and contractor. 22nd Century maintained in-

house dataset of 400,000 resumes which is growing every day. There are 130,000 prescreened applicants similar

to services given in ITN throughout the US, of which nearly 47,000 are available in Florida. In 2015, we

assigned nearly 900 temporary workers in administrative, clerical and professional level of the skill sets. 22nd Century provide the best talent, resources, experience and market expertise to its customers. Through more

than 19 years of industry experience, we understand in-depth of staffing needs in government sector. 22nd

Century’s entire organizational focus is towards delivering world class staffing servics to customers. Therefore, a

relentless pursuit of defect eradication is a mission that touches every dimension of 22nd Century’s business. We

specialize in the placement of professionals in direct hire, permanent hire, temp to hire, temp to permanent

positions with short and long term contract assignments. Our team has been delivering in a time-efficient, yet

highly professional manner and makes us fully capable to provide the required staffing and general staffing

services to the University as and when required. Our adequate and successful prior experience in temporary

staffing, cultivating skills and brilliant teams, will provide our clients an exceptional resources all time.

Some of our key features are listed below:

Right Person, at Right Place and at Right time.

The highest level of integrity, dedication and commitment.

Exceptional ability to inspire, train and motivate staff.

Highly competent and skilled recruiting team.

Competitive and flexible pricing model.

Knowledge and experience in industry that helps you to achieve growth in your business.

Quick turnaround, quality talent and an in-depth understanding of procurement processes

Volume of Clients

22nd Century has presence in 49 states having 29 state staffing contracts and has served over 150 Staffing

Services contracts with various government and commercial agencies. Below is the demonstration of our

contracts with various clients across US.

22nd Century Value

Our Vision – Customer Satisfaction through Motivated Staff

Our Commitment – Right People, Right Time, Right Price Strengths

ISO 9001:2008 Certified Recruitment Process

Resume Database of 400,000+ Consultants across US

80+ Recruiters

1100+ Workforce

D&B Open Rating Score 92 and DNB Financial Score 80

Experience

19+ Years’ Experience Providing Temporary Employees

150+ Temporary Services contracts

29 State-Wide Staffing Contracts.

More than 20,000 placements

Quality & Certifications

ISO 9001:2008, 20000-1:2011, ISO 27001:2011


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Federal

US Air Force House of Representative Department of Interior Department of States

IRS, Department of Treasury

Federal Maritime Commission Department of Veteran Affairs Department of Homeland Security

Department of Labor Environmental Protection Agency

Department of Navy Department of Agriculture

Defense Logistics Agency Department of the Army Department of Commerce Federal Aviation Authority

Department of Health Department of Commerce Department of Justice Department of Transportation

Department of Energy US Marine Corps Defense Language Institute

State

State of Alabama State of New Mexico State of Tennessee State of Minnesota

State of Colorado State of North Carolina State of Texas State of South Dakota

State of Connecticut State of Mississippi State of Utah State of South Carolina

State of Iowa State of Ohio State of Vermont State of Montana

State of Florida State of Oklahoma State of Washington State of Michigan

State of Maryland State of Pennsylvania State of New Jersey State of Rhode Island

State of Nevada State of Arkansas State of California State of Wyoming

County/ City

City of Palo Alto (CA) City of Milwaukee (WI) Kansas City (MO) City of Memphis (TN)

Orange County (CA) City of Nashville (TN) Maricopa County (AZ) City of Mesa (AZ)

Arapahoe County (CO) City of Phoenix (AZ) Miami-Dade County (FL) Fauquier County (VA)

Baltimore County (MD) City of Portland (2) (OR) Nashville County (TN) Harford County (MD)

Broward County (FL) City of Tacoma (WA) New Castle County (DE) Prince George County (MD)

City of Alexandria (VA) Clark County (NV) Wake County (NC) Suffolk County (NY)

City of Bellevue (WA) County of Hawaii (HI) Oakland County (MI) City of Durham (NC)

City of Henderson (NV) Dade County (MI) Palm Beach County (FL) Pinal County (AZ)

Agency

California Multiple Award Schedules

Maricopa County Community College D

Hillsborough County Public Schools (FL)

Department of Finance & Administration (TN)

Pennsylvania State System of Higher Education (PA)

Fort Worth Independent School District (TX)

United Nations Development Programme

Washington Metropolitan Area Transit Authority (DC)

Montgomery College (MD) Arlington County School Board Wayne State University (MI) University of Mississippi

LIPA (NY) Douglas County School District Orange County Public Schools Human Resource Management (WA)

County Of Sacramento (CA) United Nations Population Fund University of West Virginia (WV) Department of Transportation (OR)

Florida International University

Judicial Council of California North County Transit District (CA)

School District of Greenville County

AHCCCS (AZ) San Antonio Water System (TX)

Community Transit (WA) Iowa Communications Network (IA)

Southern Illinois University Metro-North Railroad (NY) University of Oklahoma (OK) Wayne County Airport Authority (MI)

Board of Water Supply (HI) Miami University (OH) Sound Transit (WA) University Of Texas Medical Branch

Central New Mexico Community College (NM)

Eugene Water & Electric Board (OR)

Upper Rio Grande Workforce Development Board (TX)

Beaufort County School District (SC)

22nd Century Experience in providing Similar Services: 22nd Century has a great experience of providing

temporary labor services to various government agencies across the nation. We have evolved in-house

methodology and processes to handle government staffing contracts. Since inception, we have secured number


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of similar staffing services contracts with various state, county and local agencies. Below table shows our

similar temporary staffing services experience with various government agencies across the US:

State Clients

State of Delaware, DE State of Colorado, CO

State of Nebraska, NE State of Utah, UT

State of Missouri , MO State of Arizona, AZ

Other Agencies

Superior Court of California – County of Orange, CA San Diego Association of Governments, CA

City of Anaheim, CA Washoe County, NV

Tucson Unified School District, AZ Community College of Aurora, CO

City of Redmond, WA Portland Development Commission, OR

Community Transit, WA Seattle School District, WA

Birdville Independent School District, TX Housing Authority of the City of El Paso, TX

James Madison University, VA Virginia Housing Development Authority, VA

Department of Revenue, NH University of Missouri, MO

Connecticut Resources Recovery Authority, CT County of Hawaii, HI

City of Ocala, FL UNICEF, NY

Chicago Transit Authority, IL Department of Health and Mental Hygiene, MD

City of Milwaukee, WI Energy Trust Fund, WI

Montgomery Housing Authority, AL Office of Temporary and Disability Assistance, NY

Southern Illinois University, IL Governor’s Office of Storm Recovery, NY

University of Maryland University College, MD West Chester Department of Health, NY

Commercial Clients

Raytheon Hewlett Packard

SRA International Supervalu

Energy Future Holdings Bank of America

United Parcel Services Becton Dickinson

22nd Century Experience Supporting Similar Job Titles:

The following figure describes our experience in providing similar Job Title Support to various clients as

required by UCF.

Job Classification

22nd Century Performance References

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Administrative

Accounting

Support Staff

Training

Information Technology

Professionals

Light Industrial

Technical

Skilled Trades

General Maintenance

Figure 1: 22nd Century Experience Supporting Similar Job Titles


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22nd Century offers to provide the following unique functions to the UCF that sets us apart from our

competition and will allow us to deliver better value to the University.

Local Office in FL: We are locally available at our office suited at 390 N. Orange Avenue, Suite 2300,

Orlando, FL, 32801. This will help us in delivering services on time and entertaining all requests and issues

immediately.

Presence in State of Florida: We have strong local presence in State of FL by having various similar

temporary personnel services contracts in State of FL. Our ability to network within the local community

and user groups gives us the edge to attract, hire and retain superb consultants throughout the US. We have

developed strong bonding with State of FL by providing/ provided excellent services and holding following

state contracts:

o School Board of Broward County, FL

o Orange County Public Schools, FL

o Miami Dade County Public Schools, FL

o Hillsborough County Public Schools, FL

o Florida International University, FL

o Palm Beach County FL

o Jackson Health System FL

o Citizen Insurance, State of FL

o Statewide Department of Management Services, FL

Past Experience with similar Labor Categories: We have provided similar services to various clients all

across US. Below are some of the prestigious clients where we are providing similar services as required

by UCF is shown in figure 1 above.

Inimitable Account Management Team: We follow well defined and documented team management

approach for handling such contracts to ensure that contract requirements are supported. We will assign

the UCF a dedicated Account Management team to ensure the right delivery of services and needs are

fulfilled with huge UCF satisfaction. Our Account Manager & Account Executives will work very closely

with the UCF and 22nd Century’s on-site staff.

Strong Experience working with Universities: We are preferred vendor in government as well as

education sectors of providing Staffing services. We have got excellent experience with Universities by

providing services or have a number of contracts with Universities all over US:

University of Oklahoma, OK Inter-University Council Purchasing Group, OH

Wayne State University, MI Miami University, OH

University Of Texas Medical Branch, TX Agricultural and Technical State University, NC

West Virginia University, WV Clemson University, SC

University of Maryland University College, MD Southern Illinois University, IL

Figure 2. 22nd Century Experience with University Clients

Past Experience Providing Temporary Labor services: The figure shows some of prestigious contract

where we are providing temporary services.

Non IT - Temporary Staffing Services, State of AZ Superior Court of CA - Temporary Personnel Service

Temporary Personnel Services, State of Alabama NCTD On Call Temporary Staffing Services, CA

SANDAG - Temporary Staffing Services, CA City of Denver -Non-IT Temporary Personnel Services, CO

State of Delaware (Non-IT) Temporary Employment Services, DE

County of Hawaii, HI - Temporary Staffing Services

SIUE - Temporary Employee Services, IL University of MO - Temporary Employee Services


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Office of Administration, Temporary Clerical Services, MO

State of Nebraska - Temporary Professional Employment Services

OTDA - Temporary Personnel Services NY UNICEF - LTA--Temporary Staffing Services (Administrative Assistants), NY

City of Durham - Temporary Staffing EWEB - Temporary IT Support Services, OR

State System of Higher Education - Temporary Personnel Services, PA

PASSHE QCC-LAV-15 Temporary Personnel Services, PA

Housing Authority of Elpaso - Temporary Employment Services, TX

Non-IT Temporary Employment Service, UT

Figure 3. List of 22nd Century Temporary Labor Contract

Well Defined Recruitment Approach: Our experience, proven through the successful management of

temporary labor contracts supporting federal, state and local clients in various states, has shown that each

step is essential for recruitment success, no matter how great the hiring volume or how deep the logistical

complexity. Our recruitment team consists of 80+ recruiters, data miners and research analysts, having

average experience of 6+ years recruiting professionals to support our customers. We proactively recruit

and maintain full pipeline preferably local qualified candidates who are readily available to start work on

contracts.

Business Partnerships: We have developed strategic partnerships with leading providers of open-standard

software platforms, which have enabled us to provide premium-quality services to our clients through early

access to new technologies as well as preferred access to training & technical support.

Ability to staff work request/ task orders immediately/ Gigantic Resume Database: We understand

the importance of the initiatives taken by the UCF and we are committed to provide our best resources.

22nd Century has excellent resources in its resume database pool for various categories required by the

UCF. 22nd Century has more than 47,000 highly proficient and experienced candidates in our resumes

database as required by UCF, local to the state of FL. We keep on updating this database enabling us to

meet requirements of client with short-term notice.

Well Established & Financially Stable Company: 22nd Century is financially stable and rapidly growing

company having annual revenue of $51M for the year 2015, with total revenue of over $200 Million since its

inception. 22nd Century currently has a credit line of $6M, and has the required financial capacity to provide

the services. We don’t have any short term or long term debts. 22nd Century assures UCF that it has the

necessary financial capacity, working capital, and other resources to perform the contract without assistance

from any outside source

Staffing Firm that Delivers the Right Employee: Our engagement process is focused on our clients and

their business needs. This consultative approach, known as our Perfect Fit Program, details from start to


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finish how our staffing firm selects the perfect candidate for client’s organization. The Perfect Fit Program

includes five phases, which are customized to most effectively service your account.

Customer Analysis - We document & understand our client’s business needs and determine the

services that will make staffing process more efficient and effective.

Sourcing - Our professional recruiters quickly identify the most qualified candidates using their

industry knowledge and the extensive networks of our staffing firm.

Screening - At 22nd Century, we get to know each candidate beyond just their resume. We find out

the skills and qualities that will achieve the perfect fit for your position.

Selection - To complete the hiring process, we ensure all forms, screening and certifications are verified

before the employee starts.

Performance Monitoring - We continually monitor our performance and the performance of our

employees to make sure you are continually satisfied with our service

Sourcing Methodology: Our sourcing methodology has helped us develop a fine tuned process to get the

best qualified and equipped candidates meeting the customer’s technical and soft skills. Our search

capability entails all necessary industry experience, strong relationships at national level and wide access

to a database of candidates.

Awards & Recognition: With D&B Open rating score of 92, we have been successfully serving customer

with high customer satisfaction. The following are industry recognitions received by 22nd Century:

Top Diversity Owned Businesses in the U.S

Top 100 8(a) Businesses in the U.S

Forbes Best Software Company to work

Washington Technology in Top 25 8(a) Companies

Washington Technology Fast 50 Federal Contractor

Inc. 500 fastest growing

Five-Time Inc. 500 Honor ROLL Award

Top 100 New Jersey Companies

CRN 100 fast growth

Software Magazine Fastest Growing

Following figure describes the features and the benefits of our proposed solution.

Features of 22nd Century Solution Benefits to UCF

Strong presence in State of FL Understanding of State of FL rules, procedure and regulation, and will use this advantage to provide best resources matching UCF’s needs

Presence in 49 states Nationwide temporary staffing firm can draw upon its extensive pool of national and local resources to quickly respond to UCF’s staffing needs.

400,000+ pre-vetted candidates in our internal resume database. 100,000+ pre-vetted candidates that match the skill sets required by the UCF

Access to qualified resources at competitive rates. Immediately provide replacement to ensure successful execution of the program requirements.

ISO 9001 based Recruitment process ISO mandated repetitive quality process provides a consistent quality response to UCF’s requirement and exceed customer expectations in service delivery.

Account Manager with 10+ years’ experience in managing Temporary Personnel Services contracts with State & Local agencies.

Confidence that the UCF Temporary Labor Services requirement will be managed effectively and successfully, and issues will be resolved quickly.

Figure 4. Our approach offers quantifiable and measurable benefits to UCF

22nd Century offers UCF a mature staffing solution that can provide the qualified resources needed to support

UCF’s demanding temporary staffing requirement. With an access to 100,000+ pre-vetted candidates that


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match UCF staffing requirements, we can provide these resources within 24 hours after staffing requisitions

are issued. By selecting 22nd Century, UCF will have a partner with a proven combination of staffing

experience

2. Provide an overview and history of your company. Describe the organization of your company that

includes the organizational structure. 22nd Century Response: Founded in 1997 in Somerset, New Jersey, 22nd Century has almost two decade of

experience in providing Temporary Labor Services on over 150 contracts with federal, state, and local agencies.

We have proven capabilities to offer the UCF a managed and responsive staffing solution to support its mission

objective. As one of the premier temporary employment agencies in public sector, we have distinguished

ourselves as a personable and professional firm. Our team has been delivering in a time-efficient, yet highly

professional manner that makes us fully capable to provide the required services to the UCF as and when

required. Our success is directly dependent on the success of our clients so we strive to use our industry

expertise to make the perfect match in staffing, recruiting and candidate placement. Our best practices approach

will allow us to provide quality labor services on schedule and within budget to the UCF. We have the

resources, experience, expertise and proven processes to provide the UCF with a complete staffing services.

22nd Century’s entire organizational focus is towards delivering world class labor services to customers.

Therefore, a relentless pursuit of defect eradication is a mission that touches every dimension of 22nd Century’s

business.

Past Experience: We have excellent experience and a pool of highly skilled and experienced candidates for all

labor categories under various service categories. The following table list the similar services provided to some

of our prestigious clients.

Job Classification

22nd Century Performance References

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Administrative

Accounting

Support Staff

Training


Professionals

Light Industrial

Technical

Skilled Trades

General Maintenance

Organization of Company:

With our experience in serving on 150+ similar temporary staffing contracts, we learned that a well-defined

organization is key to success of any such contract. To ensure the success of this contracts, we will allocate a

dedicated Local Account Manager Mr. Sandeep Singh, who have vast experience in handling educational

clients’ requirement in past and will be responsible to handle the UCF’s temporary labor Services. This hands-

on approach by our Senior Management will ensure prompt resolution of all issues that might arise, and

demonstrates 22nd Century’s total commitment towards the success of the contract. We follow team


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management approach for handling such staffing contracts. We have proven organization structure of dedicated

team having excellent experience & huge understanding of similar temporary labor services, which will take

care of our bids against task order, statements of work to be accurate, responsive and prompt.

# Name Title Experience

1 Sandeep Singh Account Manager 10+ years of Account, Contract & Project Management

2 John Alfieri Account Executive 8+ years of account management

3 Lissangella De Leon Employee Care Manager 10+ years of recruitment management

4 Jessica Duncan Recruitment Manager 10+ years of human resource management

5 Sandy Croft Sr. Recruiter 8+ years of staffing

The following table identifies all the resources assigned to these services and their dedication to UCF.

Management Personnel Roles & Responsibilities

Sandeep Singh, Account Manager

Key person for managing contract signed with the University and interacting with the UCF’s Project Manager.

Ensuring & track the UCF requirements.

Educate existing/ new Account Executive with the UCF requirements.

Quarterly meetings with the UCF to monitor 22nd Century contract performance

To know 22nd Century standing & performance on the contract.

Weekly meeting with Back Office Staffing Operation & Employee Care Team to give update on 22nd Century performance & upcoming activities under contract.


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Ensuring that Monthly Compliance Reports are being submitted in time to the UCF and sending weekly dashboard reports to Executive Management

John Alfieri, Account Executive

Writing Synopsis on the UCF requisition which includes Overview of the UCF Contract. Domain Specific skills required Desired to have skills

Working with recruitment manager to ensure quality of candidates Selection process.

Coordinating consultant interviews with UCF.

Monthly meeting with UCF management. To know about upcoming activities. To understand UCF requirement. To know about 22nd Century Staff performance. Share vacation plans for 22nd Century Staff working on UCF projects.

Resolving difficult situations with 22nd Century Staff working on UCF projects.

Time to time meeting with onsite consultants.

Lissangela De Leon, Employee Care Manager

Responsible for 22nd Century employee care, a unique role which resulted in long retention of our consultants. Manage consultants at the UCF sites. Key person to keep consultants motivated and up to date. Take care of consultant’s requests/ issues and resolve all the requests.

Works closely with Contract Administrator and Account Executive to follow the progress of project.

Ensure consultant are up to date with latest work techniques and get those required trainings.

Create training request for the staff.

Jessica Duncan, Recruitment Manager

Key person for managing staffing of UCF requisitions.

Ensuring and tracking the staffing requirement of the UCF.

Setting up milestone of each activity to complete the UCF submittals within 2-3 days.

Training and skill enhancement to existing and new recruiters on UCF staffing requirements

Arranging and managing interview schedule between UCF and consultant. Sandy Croft, Senior Recruiter

Preparing job description for posting on the job sites & send to 22nd Century internal staff. Search suitable candidates using: Candidate database (Dice, Monster, Career Builder, internal database). Send job requirement to consultant’s network in internal database.

Formatting resumes as per UCF requirement.

Arranging interviews and tests. Evaluating soft skills, inter personal skills and team qualities and Submittal of qualified candidate to Recruitment Manager.

Team of 5 Recruiters Searching for resumes on the company database as well as job boards and social media sites like LinkedIn

Using recruitment tools such as Monster, CareerBuilder and other job boards

Managing the complete recruiting cycle

Figure 5. 22nd Century’s proposed staff with their key responsibilities

3. Provide information on your company size, industrial track record, financial stability, and years in

business, etc. 22nd Century Response: 22nd Century has provided similar Temporary labor services to 150+ government

customers during the last 19 years and achieved 100% success. We have our dedicated Account Manager

working collaboratively with our eCare (Human Resources) group to assume full responsibility for managing

the staff we recruit to work and ensure that the recruiting requirements are met within the agreed-upon Service

Level Agreement. To ensure that the qualified candidates are hired and retained, 22nd Century uses proven

approach, processes and tools practiced for nearly 19 years to recruit Temporary labor with skills required for

the contract. With a Dun & Bradstreet open rating score of 92, we are serving our clients with high customer


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satisfaction by providing exceptional competence, quality, and commitment. We have a successful track record

of establishing and maintaining long-term partnerships with our customers that result in superior, cost-effective,

objective accomplishments. Our services are supported by ISO 9001:2008 certifications.

Organizational Strength Operational Strength

Incorporated in 1997 150+staffing contract across the nation

ISO 9001:2008 Certified 1100+ Internal Staff

92% D&B Credit rating Recruitment &Staffing Division has 337 people

Presence in 49 States 4M Billed Hours for Labor Services

Inc.500-Fastest Growing Company Delivered $200M+ Temporary Labor Services

CNR-Fastest Growing Company 47,000 similar prescreened profiles Local to FL

22nd Century has people, process, Technologies, experience and infrastructure available to complete this

contract at high success rate, below given is the snapshot of `the resource availability with 22nd Century to

exceed the expectation level of UCF.

Dedicated Recruitment & Staffing Division: Recruitment & Staffing division at 22nd Century consist 337

people including Recruitment Executives, Account management, Employee care department, Training

Department, IT department etc.

Internal Pool: 22nd Century has a staff of over 1100 people experienced in various skills. 22nd Century

regularly checks on project end dates of these consultants and submit those, whose projects are going to end.

In parallel, we share the requirements with our consultants by posting them on our internal web site for

internal referrals. Internal resume Database: 22nd Century

maintains a robust, company-wide proprietary

candidate database, in its internal database

system called (ZONIAC). For nearly over 19

years, 22nd Century has been building a

database of the world’s most sought-after

professionals from diverse backgrounds and

domains. Our candidate database populated

over 400,000 resumes from entry level to

executive level and every day thousands more

are added to our database via our website and

e-mail. Out of 400,000 resumes there are over

130,000 pre-screened profiles for Job classification similar to this ITN of which nearly 47,000 are available in

FL Resumes are automatically entered into our database for categorization by profession, education,

certification, pay rate, GPA, years of experience, special skills, location, testing scores, licensing, and

availability etc.

Local Employment Agencies : We have registered our company with local employment agencies and post the

job requirement there. We also use resumes of qualified candidates registered with these local employment

agencies and we also have maintained a large network of Subcontracts that help us to accomplish any work

order in limited span of time.

22nd Century continues t o service throughout the USA, with offices in multiple states and

countries 22nd Century has the ability to service clients t h a t operate across U.S. Through our


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network and alliances, 22nd Century has also serviced clients across the globe. Our head office address

and other locations are given below:

Locations:

NJ address 1 Executive Drive, Suite 285 ,Somerset, NJ 08873 VA Address 8251 Greensboro Drive, Suite 250, McLean, VA 22102

CO Address 1624 Market Street Suite 202, Denver, CO 80202 WA Address 2524 55th Ave SE ,Olympia, WA 98501

OH Address 2601 Commons Blvd, Suite 130, Beavercreek, Ohio UT Address 7251 South 300 West , Midvale, UT 84115

AL Address 60 Commerce Street, Suite 550, Montgomery AL, 36104

IN Address 251 E. Ohio Street, Suite 1100,Indianapolis, IN, 46204 GA Address 2300 Lake Park Drive, Suite 215, Smyrna, GA 30080

CA Address 2875 Michelle Drive, Suite 100, Irvine, CA 92606

MA Address 155 Federal Street, Suite 700, Boston, MA, 0211

MN Address Capitol Professional Building 590 Park Street, Suite 6, St. Paul, MN 55103

FL Address 390 N. Orange Avenue, Suite 2300,Orlando, FL, 32801

Industrial Track Record:

Below is the description of Industry We Serve:

Domains Services Clients

Education domain Provide technology solutions to K-12, colleges and universities. Working with educators to create technology integration programs that maximize the significant investments made in computer hardware and software.

Providing IT Services and Solutions to K-12 in 20+ different states

Supporting State and Universities Retirement Systems

Providing technology solutions to Universities and colleges in 15+ different states and Cities

Naval Postgraduate School, CA

Department of Education, MD

Department of Education, NJ

Douglas County School District, CO

Charleston County School District, SC

Orange County Public Schools, FL

Baltimore County Public Schools, MD

School Board of Broward County, FL

PA State System of Higher Education, PA

State Universities Retirement System of Illinois, IL

Tucson Unified School District, AZ

James Madison University, VA

Clemson University, SC

Florida International University, FL

University of Edwardsville, IL

Southern Illinois University, IL

University of Maryland, MD

University of Texas Medical Branch, TX

University of Oklahoma, OK

University of Central Florida, FL

University of Massachusetts, MA

University of Arizona, AZ

University of Maryland University College, MD

Miami University, OH

Central New Mexico Community College, NM

Community College of Aurora, CO

Montgomery College, MD


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Health domain Helping states implement and manage their complex health and human services (HHS) programs. We serve as a trusted, long term partner to government organizations in numbers of states across the nation.

Supporting Medicare & Medicaid Services (CMS) implementation in 9 different states

Supporting State-Based Exchange systems for ACHAA in 5 states

Supporting Veteran Affairs HAC for EDI and Healthcare Claims

Core Competencies in programs with MITA, MECT, Exchanges, HL7 standards, EHR, ACHAA, HAC, Grants etc. along with in IT Services and Solutions

Modernization of the enrollment and eligibility systems for Medicaid, Child Health Insurance Program, Food Assistance, TANF and Subsidized Child Care

Supporting complete SDLC and data analysis for MNsure IT Solution

State of Alabama - Department of Public Health, CARES

State of California – CDCR CCHCS, CALPERS

State of MA - Center for Health Information and Analysis

State of Washington – Department of Social & Health Services, WA

National Institutes of Health, MD

Department of Human Services, MI

Department of Human services, MS

Department of Human Services, OR

Naval Medical Center, CA

Texas Health and Human Services Commission, TX

Department of Health, NY

Department of Health and Human Services, SC

Department of Health and Human Services, SC

Department of Social & Health Services, TX

Department of Health and Human Services, NC

Department of Health and Human Service – State of South Carolina, North Carolina, Delaware, Oregon, New Hampshire, Wisconsin and Virginia

Aviation and Transportation

Provide states and cities with domain experience, technology leadership, and robust delivery methodology that enables to cut costs on transportation and logistics while boosting customer satisfaction.

Providing Application development

services to aviation department

Providing IT Solution to majority of

Department of Transportation in 20+

states

Supporting Transit Authorities and Port

Authorities on State, City and County

levels

City of Phoenix Aviation Department - AZ

Washington Metropolitan Area Transit Authority, DC

Department of Transportation, DC

Department of Transportation, WA

Transit Administration, MD

Department of Transportation, OR

Department of Transportation, NC

Department of Transportation, MA

Department of Transportation, TX

Department of Transportation, MN

Metropolitan Government of Nashville and Davidson County, Nashville, TN

Port Authority of Allegheny County

Massachusetts Port Authority

Justice and Public Safety

Provide agencies with right technology that enables personnel to do their jobs better, faster and smarter, making communities and individuals safer.

Providing IT Services and Solutions to

Administrative Office of the Courts in 10+

different states

Supporting State and Universities

Retirement Systems

Providing staffing solutions to

Universities and colleges in 7 different

states

Administrative Office of the Courts, NJ

Department of Judiciary, MD

Los Angeles Superior Court, CA

Texas Office of the Attorney General, TX

Administrative Office of the Courts, CA

Department of Judiciary, NJ

Department of Justice, PA

Superior Court of California, CA

Judicial Information Center (JIC)

Financial domain Work closely with the agencies to understand their business needs in order to identify and

City of Austin, TX


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provide in-demand IT solution. We offer experienced in the areas of strategic, transactional, operational, technical and professional administration.

Providing solutions to the Department of

Financial Services in 12+ States.

Supporting multiple Department of

Administration on all state and local

levels.

Helping several City Housing Authorities,

Governor’s Offices and others to

manage state and city programs to

improve life of their citizens.

Department of Financial Services – FL, MS,

Department of Administrative Services – OH, OR, RI

Southern California Association of Governments, CA

Comptroller of Public Accounts, TX

Department of Revenue, WA

Internal Revenue Services, DC

Wells Fargo Bank, CA

JP Morgan Chase

Bank of America

Office of Management and Enterprise Services, OK

Governor’s Office of the Storm Recovery (GOSR), NY

Financial Stability: 22nd Century is financially stable and rapidly growing company having annual revenue

of $51M for the year 2015, with total revenue of over $200 Million since its inception. 22nd Century currently

has a credit line of $6M, and has the required financial capacity to provide the services. We don’t have any

short term or long term debts.

Years in Business:22nd Century is a matured staffing company with over 19 years of experience providing

temporary labor services.

4. Provide financial information on your company (e.g., annual report, 10-K). 22nd Century Response: 22nd Century assures UCF that it has the necessary financial capacity, working

capital, and other resources to perform the contract without assistance from any outside source. Placed below is the copy of its financial statements for the past two (2) years.


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5. List three accounts that have similar needs to UCF. University and/or College accounts would be a plus. Proposers must include:

a) Company/University name and address

b) Services rendered and length of service

c) Contact information for reference

22nd Century Response: We have extensive experience in managing a network of resources and providing

well qualified temporary professional to various prestigious clients. Below table demonstrates our experience

performing similar Temporary Labor Services at some of our prestigious clients are placed below:

Name of Client Community College of Aurora, State of Colorado.

Address 16000 E. Centre Tech Pkwy., Aurora, CO

Contact information Name: Debbie Irvine Phone#: 303-360-4823 Email: [email protected]

Services rendered Temporary Employee Service

Length of Service May 2012 – Apr 2018

Detailed description of the work performed: State of CO seeks an experience and qualified vendor for providing temporary employee services to the State. The State of Delaware, CO (State) developed a contract for providing temporary employment services to all State of CO agencies and its political subdivisions (i.e. colleges, school districts, cities and counties etc.). We have a strong presence in state of CO as we have provided number of candidates to Community College of Aurora for the positions including, but not limited to, Administrative Assistant, Accounting, Training, Light Industrial, Support Staff Customer Service Specialist, Information Technology, Equipment Operator, Skilled Trades, Maintenance Worker and many more.

Name of Client Southern Illinois University

Address Edwardsville, IL 62026

Contact information Name: Shelly Albert Phone#: 618-650-3265 Email: [email protected]

Services rendered Temporary Employment Services

Length of Service May 12 – Ongoing

Detailed description of the work performed: We have entered in to the contract with Southern Illinois University Edwardsville to provide temporary employee services, including the Edwardsville campus, the School of Dental Medicine in Alton, and the East St. Louis Higher Education Campus. We have placed many candidates in field of Administrative Support, Accounting, Training, Professionals, Light Industrials, Technical and maintenance Support

Name of Client Clemson University - State of SC

Address Clemson, South Carolina 29634

Contact information Name: Richard A Futrell Email Address: [email protected] Phone#: 864-365-0420

Services rendered Staffing Services

Length of Service 01 Nov 2011 – 30 Sep 2016

Detailed description of the work performed: The State of SC, Information Technology Management Office (ITMO) was soliciting bids to establish fixed price contracts for Temporary Staff Augmentation Services. 22nd Century is providing the augmentation of a UGU’s information technology related staff paid on an hourly basis. We have placed candidates at Clemson University under this contract with State of SC


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2. PROJECT STAFF QUALIFICATIONS/EXPERIENCE

1. List the total number of employees, include job titles and experience of individual(s) who will be assigned

to the UCF account; include resume(s). 22nd Century Response: 22nd Century will provide a team of 5 dedicated key employees to the UCF who

will manage contract with the UCF, and perform as per UCF requirements. All the proposed key employees

are highly skilled and equally experienced full time employees of the 22nd Century. Our dedicated Account

Manager and Account Executive will work closely with the UCF. The list of key employees illustrating there

name, title and relevant experience is:

# Name Title Experience

1 Sandeep Singh Account Manager 10+ years of Account Management

2 John Alfieri Account Executive 8+ years of Account Management Support

3 Lissangella De Leon Employee Care Manager 10+ years of Recruitment Management

4 Jessica Duncan Recruitment Manager 10+ years of Human Resource Management

5 Sandy Croft Sr. Recruiter 8+ years of Staffing

Resumes of the above mentioned key employees are placed below for UCF consideration:


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SANDEEP SINGH, ACCOUNT MANAGER

Summary

Sandeep is an innovative and resourceful Account manager with over 10 years of strong Account and Contract

Management experience. He has extensive experience in developing relationships with all levels of

management, clients and user groups. He has successfully led various contracts with State of MD such as CATS

II and CATS + Program for State of Maryland, MHBE, and WSSC. He possesses excellent working experience

with complete Recruitment Lifecycle starting from quality hiring process includes coordinating interviews with

client, selection till the successful accomplishment of project milestone. He holds strong experience of handling

practically all aspects of temporary Staffing Services related business with expertise in handling contracts for

State and Local Agencies as well as for commercial sector clients. He has amply established productive,

professional relationships with key personnel in assigned customer accounts. He possesses expertise in direct

liaison with clients to ensure the fulfillment of contract requirements. He is extensively experienced in handling

similar services with various clients such as but not limited to University of Maryland (MD), VHDA (VA),

WMATA (DC), Palm Beach County (FL), Department of Education (MD) and many more clients.

Core Competencies

Execute complete programs, with content from subject-matter experts that include collateral, field

engagement tools, detailed competitive analysis, press and PR engagement, sales training, lead generation,

success stories, and event marketing

Doing web-based research, cold calling for identifying prospects and subsequent follow-ups.

Understand the requirements of the qualified accounts/opportunities/clients, Firm up a unique value

proposition addressing the opportunity, present the same to the decision makers in the account, negotiate

and firm up the contract. Doing marketing research on prospects.

Keeping track of past and present prospects using relevant CRM techniques and marketing material.

Creation of scripts. Putting together white papers and case studies on services provided by company

Expert in talent change performance management organizational design and development compensation

policy development training development employee/ labor relations & union avoidance.

Vast experience in initiating, planning, executing, monitoring and controlling, closing, maintaining and

supporting staffing contracts/ projects.

Well-developed leadership planning and execution skills with the ability to motivate and lead others in the

pursuit of corporate goals and objectives.

Good understanding of state, federal government contracts setting contracts, negotiating, maintaining and

success completion of various staffing contract. Excellent presentation and intangible selling skills.

Substantial experience in designing, implementing and managing full-scale sales and marketing plan

geared to state/local government clients.

Proven experience in developing repeatable services and recruitment processes to insure creative sourcing

of qualified candidates through a wide variety of channels including direct sourcing, internet, employee

referrals, community involvement, job fairs and internal employee database.

Education

PGDIM, International Marketing

Professional Experience

Client Name Position Duration

22nd Century Technologies, Inc. Account Manager 2008 - Present

HCL Account Manager 2004 - 2008

Telefocus Communications Field Manager Aug 1999 – Feb 2004


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JOHN ALFIERI, ACCOUNT EXECUTIVE

Summary

John is an innovative and resourceful Account Executive with over 8 years of enriched experience in the

strategic planning, identification of opportunities, and development of new services. He is detail oriented with

extensive experience in developing relationships with all levels of management, clients and user groups. He

has worked for more than decade with State Government as an employee and consultant. He has an experience

in handling similar requisition from the State of Delaware, Governor’s Office of the Storm Recovery, UNICEF

and many others. He possesses proficiency to identifying potential new clients and business opportunities and

to persuade new customers to place business with the company. He has been able to successfully achieve &

exceed targets under contracts with various federal, state and local agencies across US. He has expert level

knowledge and working experience to coordinates the involvement of company personnel, including support,

service and management resources, in order to meet account performance objectives.

Core Competencies

Extensive experience in RFP review, proposal preparation, negotiation of price, terms and

conditions and administration of contracts from award through contract close-out.

Execute complete programs, with content from subject-matter experts that include collateral, field

engagement tools, detailed competitive analysis, press and PR engagement, sales training, lead generation,

success stories, and event marketing

Extensive expertise in talent change performance management organizational design and development

compensation policy development training development employee/labor relations and union avoidance.

Expertly provided technical design leadership and oversight for team.

Understand the requirements of the qualified accounts/opportunities/clients, Firm up a unique value

proposition addressing the opportunity, present the same to the decision makers in the account, negotiate

and firm up the contract. Doing marketing research on prospects.

Vast experience in managing complex business situations and developing distributed enterprise solutions

involving multiple disparate technology platforms.

Excellent experience of initiating, planning, executing, monitoring and controlling, closing, maintaining

and supporting staffing contracts/ projects.

Well-developed leadership planning and execution skills with the ability to motivate and lead others in the

pursuit of corporate goals and objectives.

Well understanding of state, federal government contracts setting contracts, negotiating, maintaining and

success completion of various staffing contract.

Accomplished contract negotiations, closing, and service skills at the highest executive levels.

Persistent account management, prospecting/ business development techniques and persuasive selling

strategies. Amply provided project status to customers and management.

Work with project team and stake holders on risk analysis and mitigation strategies.

Proactively communicate with other development teams and architects to ensure consistency of design and

conformance to architecture guidelines; excellent presentation and intangible selling skills.

Organized plans of action for special events; delegated necessary positions for specific events related with

contract.

Education

Bachelors - Psychology


Client Name Position Duration

22nd Century Technologies Inc. Accounts Executive Sep 12 – Till date

Precision Task Group, AL Senior Technical Engineer Jun 07 – Sep 12


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LISSANGELA DE LEON, HR EXECUTIVE

Summary

Lissangela De Leon is an accomplished, result driven Human Resource Executive with over 10 years of

experience focused on US staffing. She has expertise in account management, staffing support and resource

management. She is expert in cold calling/ head hunting/ salary negotiation. She possesses expert level

knowledge and working experience in Internet recruitment sites like DICE, MONSTER, HOTJOBS and

CareerBuilder. She is fully conversant with the Software development life cycle process and expert level of

knowledge of CRM, invoicing, timesheet-tracking and payment to consultants, rate negotiations, contract

writing and negotiations. She has proven ability to interface between engineers and the sub venders to ensure

deliverables and excellent communicator with demonstrated success-building relationships with clients and the

consultants.

Core Competencies

Extensive experience in staff augmentation and recruiting in various domain, placed candidates for both

temporary and permanent positions in many fortune 500 and government and federal clients.

Expertise in the areas of Resourcing, Head Hunting, Internet Research, Rate Negotiation, Technical

Support, and Establishing Processes. Involved in every stage of recruitment process.

Self-motivated team player with excellent communication and organizational skills, with exceptionally

good abilities to rapidly learn new concepts together with excellent interpersonal skills.

Managed both off shore and on shore recruiting team.

Strong working knowledge of Boolean Searches in targeting the right candidates.

Use of Community & User Groups like linkedin.com, groups.yahoo.com, groups.google.com,

raigslist.org.

Succeeded and specialized expert in locating those rare, hard-to-find candidates.

Recruited consultants for various Client-industries such as: Chemical, Pharmaceutical, Manufacturing,

Banking, E-Commerce, Automotive, Software, Financial Services, Market Data, Healthcare, Educational,

Insurance, Telecom, Wireless, etc.

Expert level knowledge and working experience of Vendor Management Systems for tracking candidate

submissions (IQ Navigator, Peopleclick, Maestro, Fieldglass/ Insite).

Worked in operating systems like Windows 95/98/NT/XP, Linux, UNIX, Dos.

Expert level Knowledge of 1099, W2, Corp-Corp and per diem.

Expert level Knowledge of Customer Relation Management, invoicing, timesheet-tracking and payment

to consultants, rate negotiations, contract writing and negotiations.

Top-notch consultant with strong work Ethic, excellent interpersonal skills and Communication skills.

Education

Associates of Liberal Arts


Client Position Duration

22nd Century Technologies, Inc. HR Executive Feb 13 – Present

MDU Communications, Totowa, NJ HR Assistant Mar 08 – Jan 13

BC International, Totowa, NJ Customer Service Relations Sep 06 – Mar 08

C.A.S.A. Day Care, Paterson, NJ Teacher’s Assistant Jun 06 – Dec 06

Nordstrom, Paramus, NJ Sales Jun 04 – Jun 06


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JESSICA DUNCAN, RECRUITMENT MANAGER

Summary

Jessica Duncan is highly skilled Recruitment Manager with over 10 years of excellent experience in staffing

and recruiting management. Her specializations include employee selection and recruitment. She has been

extensively working with Information Technology firms. She has proficiently worked in Human Resources

staffing business, with successfully achieving targets and handling a large number of clients, including Fortune

500 corporations. She possesses expertise in recruitment process and resource management, sourcing strategies,

recruitment process improvement and up gradation and compliance management. She is extensively

experienced in handling various clients including State of MD, State of NY, UNDP NY, Southern Illinois

University (IL), Central New Mexico Community College (NM), Housing Authority of the City of El Paso

(TX), Community College of Aurora (CO), Department of Transportation (TX, MS), North County Transit

District (CA), Department of Human services (MS, OR), etc. She will be the key person for managing staffing

need of the State requisitions to ensure and track the staffing requirements of the State. She is excellent in

arranging and managing interview schedules between the clients and consultants.

Core Competencies

Expert in recruitment process and resource management, sourcing strategies, recruitment process

improvement and up gradation and compliance management.

Proficient working on Requirements based on temporary administrative support such as administrative

assistant, clerk, office assistant, receptionist, accountant, and many more

Handling entire resource operation fulfillment functions for Global Delivery Center in India

Team building and Management.

Expert in in-house recruitment & placing H1B candidates on Bench with different skill sets

Interacting with Hiring Manger of End Client and discussing about the requirements with the team and the

sourcing needs of them and fulfilling them.

Expert in recruitment at times using Dice and Monster and other job portals

Teach how to drive and managed the entire recruiting process starting with identifying the requirement,

posting positions on internet/ intranet, job boards, etc., sourcing resumes, finding and screening candidates

to extending the offers and closing the positions successfully to the juniors.

Handling entire resource operation fulfillment functions for Global Delivery Center.

Additional skills include Zoniac, C-Pas, Web Pas, Lotus Notes, Monster, DICE, Net Temps, Jobs Ahead

and other Software and Tools related to Recruitments, MS Office, MS Outlook, and MS Excel.

Education

Bachelor of Science Business Administration

Certificate in Management Foundations



22nd Century Technologies, Inc. Recruitment Manager Aug 13 – Present

FEMA/ DHS/ ICF International Recruitment Manager Sep 12 – Jul 13

Wells Fargo, Frederick Recruitment Specialist Oct 11 – Sep 12

Navy Federal Credit Union Recruitment Specialist Aug 07 – Dec 10

Brainard Consulting LLC Recruitment Specialist Mar 06 – Aug 07


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SANDY CROFT/ SENIOR RECRUITER

Summary

Sandy Croft is a skilled staffing professional with over 8 years of robust experience in Recruitment and Data

mining including 8 years’ experience in Direct/Indirect Recruitment/Sales for US based clients. He got

extensive experience in recruiting for the US market, experience working in a fast paced environment. He has

handled sourcing assignments for full-time, contract and temporary employees, for both in-house corporate

staffing requirements as well as for clients. He holds expertise in the areas of Resourcing, Head Hunting,

Internet Research, Rate Negotiation, Technical Support, and Establishing Processes. He got strong

understanding and massively worked on US market. He has expertise in recruiting people on various

Administrative, Clerical, Financial and other IT positions. He is self-motivated team player with excellent

communication and organizational skills with excellent interpersonal skills.

Core Competencies

Extensive experience in recruiting for the US market, experience working in a fast paced environment

In his positions as a Recruiter, he drove and managed the entire recruiting process starting with identifying

the requirement, posting positions on internet/ intranet, job boards, etc., sourcing resumes, finding and

screening candidates to extending the offers and closing positions successfully

Strong in various internet databases (Monster.com, Dice.com, Careerbuilder.com, Yahoo Hot Jobs.), as well

as other traditional and non-traditional recruiting and sourcing methods

Staffed entire projects from inception till completion, and managed/monitored the project for Resourcing

needs. Mentoring junior recruiters in developing a service oriented attitude directed towards candidate’s

development and post-placement follow-up.

Expert in sourcing candidates from user groups, internal database, web pages, active and passive candidates,

and typical job boards (Dice, Headhunter, Hotjobs, Monster.com, and Craiglists, etc.).

Expert in ensuring pre-qualified candidates that their needs and expectations (visa sponsorship, comp

packages: salary, Location/ relocation, work environment, executive and management structure, etc.) were

commensurate with clients’ needs and work environment.

Expert in providing candidate feedback to hiring managers including reasons that the interview process

needed to be streamlined, market conditions that affected their hiring process.

Expert in creating a list of short, medium and long-term requirements and used as a baseline for evaluating

internal and external methodologies and tools.

Education

Bachelor of Technology – Computer Sciences and Engineering



22nd Century Technologies, Inc. Sr. Recruiter Aug 11 – Present

Infojini Consulting Sr. Recruiter Apr 11 – Jun 11

22nd Century Technologies, Inc. Sr. Recruiter Jan 06 – Apr 11

BillCorp Inc. Data Management Executive Sep 05 – Dec 06

Mideast Management Systems Inc. BPO Executive May 03 – Nov 05


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2. Clearly identify the skill sets your staff is capable of providing, and clearly indicate if subcontractors or

sub-consultants will be used. Identify special projects they have staffed, any membership in professional

organizations relevant to the performance of this contract. Also indicate how the quality of staff over the

term of the agreement will be assured.

22nd Century Response: In addition to providing services to Government clients, we also have excellent

experience in providing temporary and contract services for industrial companies such as Federal/ State Clients,

Education, Defense, Transport, Security, Courts, Aviation, Homeland Security, Health, Banking & Finance,

Insurance, Information Technology, Revenue, Supermarket Chains, Electronics and Telecommunication

industries. 22nd Century has successfully provided temporary staffing services such as Administrative Support,

Clerical support, Accountant Support, Cashier Support, Office Support, Application Programming, Food

Service Area Support, Parking Support, Ground Services Support and many more. We are preferred vendor in

government as well as education sector and possess extensive staffing experience of providing staffing services.

We have preferred recruiters from the top Business schools. Our manpower has the experience of working on

a variety of contracts of varying degree of complexity and is constantly trained to maintain excellence.

Following table demonstrates our staffing capabilities by providing highly skilled resources for various

services:

Category: General Services

Administrative Assistant Executive Assistant

Office Manager Receptionist

Administrative Clerk Accounting Clerk/ Accountant

Accounting Technician File Clerk

Sales Executive Tax Examiner

Micro Strategy Consultant Bookstore Clerk

Legal Assistant Production Associate/ Operator

Customer Service Patient Relations Coordinator Patient Administration Chief

Data Entry Operator Support Analyst

Cash handler Production Associate/ Operator

Collections Specialist Patient Administration Chief

Bioinformatics Analyst Support Analyst

Home Service/Data Entry Specialist Cash Services Representative

Master Motor Carrier Specialist Educational Specialist

Electronic/Manufacturing Technician Job Scheduler/ Events Attendant

Field System Support Material Handler/ Controller

General Professional Assembly Technician/ Worker

Security Services Officer Machine Operator

Parking & Events Attendant Document Imaging - Materials Scanner/ Imaging

Document Imaging - Materials Prepper Mailroom Assistant

Utility Worker Under 50 lbs. Grounds Keeper

Food Services Cook

Port of Entry Agent Packager

Forklift operator Paralegal

Port of Entry Technician Custodian

Security Investigator Senior Security Services Officer

Light Industrial Heavy Industry

Skilled Trades Medical Office Support


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Field System Support Receptionist

Warehouse Administrator Patient Advices

We derive our strength from our richly experienced and competent team of candidates. We have a dedicated

team of talented Project Managers, Technical Leaders, Administrative Assistants, Office Managers, Database

Administrators, System Administrators, Business Analysts, Administrative/ File/ Accounting Clerks,

Accounting/Customer Services Technicians, Data Entry Operators, Heavy/ Light Industrial workers with

substantial experience in diversified domains. We have a blend of the industry best administrative and

managerial resources available makes us fully capable to provide the UCF with complete staffing solutions.

Our manpower has the experience of working on a variety of contracts of varying degree of complexity and is

constantly trained to maintain excellence.

Areas of Expertise in Information Technology Sector:

22nd Century Consultants have expertise in their skills areas which makes them comfortable and fully capable

to provide services under any domain related to their skill set.

Technology Skills Area

Microsoft & Web Technologies

Visual Studio 6.0/.NET, Visual Interdev, SQL Server, VBScript, Java/J2EE, Java Script, XML, ASP.NET/VB.NET/ADO.NET, Microsoft Office SharePoint (MOSS), Domino/Notes, MS Transaction Server, ASP, ActiveX, Active Directory, XML, Web Services, VC++, HTML/DHTML

Business Analysis Requirement analysis, Cost-benefit analysis, risk identification/management, IBM Rational Suite, DOORS, Clear Quest, VISIO, iGraphics

Project Management PMP certified, Project management, Risk management, Resource planning, Cost Analysis, Documentation and Communication

Databases/ Modeling Oracle, Sybase, Informix, MS-SQL Server, MySQL, DB2, Access, MYSQL, Oracle E-Business Suite, RationalRose, UML, Erwin ERX

Web/ Application Server/ Middleware

IIS, Weblogic, Websphere, Apache, PWS, JWS, COM/DCOM/CORBA, EAI, MQ-Series, WEB Services, Tuxedo

GIS ArcIMS, ArcXML, ArcGIS Schematics ESRI, ESRI Server ESRIArc GIS 9/9.3, ArcFM,ERDAS, ENVI, USGS TetraCorder, ESRI Engine (ArcObjects), ENVI, ERDAS Imagine (Multi Sensor Fusion)

Telecomm System Analysis

Broadcast System Analysis, Cable Assemblies, Inbuilding System Design, RF Field Measurement, Interference Studies, RF Safety, System Design, AM Skirts, Mechanical Design, Microwave, Program Management, Tower Mapping, Full Turn Key Solutions

ERP/ EPM Oracle ERP, PeopleSoft CRM/ HRMS/ FM/ EPM/ CS, PeopleTools, SAP HR/ Financials/ Logistics

SharePoint Microsoft Office SharePoint Server 2007, SharePoint Portal Server 2003/2007/2010,SharePoint Designer 2007/2010, Web Parts, Microsoft InfoPath 2007/2005/2003,Windows Workflow Foundation, Business Data Catalog, Form Services, Excel Services, K2 Black pearl

LAN/ WAN/ WEB SERVER

LAN/WAN – Cisco, Novell, Microsoft, Server security (NT/Windows2000, Active Directory), Network security (firewalls, intrusion detection, etc.), Network protocols- TCP/IP, DHCP, DNS, WINS, SNMP, SMTP, NAT (Infrastructure, Network Server, Composite Baseline Analysis), Network planning and topology – Windows NT/2000, HP-UX, Solaris, Linux, UNIX

Desktop/ PC Support Installing/ configuring/ troubleshooting/ repairing PC hardware and peripherals, PC desktop applications and software, Novell Client 4.91, Remote Desktop Management and Windows 2003 Server

OOP/ OOD C++, Java/J2EE, Java Swing/AWT, Applets, JavaScript/Jscript/VB Script, JSP/Servlets, EJB/JB, PowerBuilder, DELPHI

Mainframe IBM mainframe, z/OS, JCL, TSO/ISPF, system utilities, COBOL 370, CICS, COBOL, ADABAS/ Natural, Endeavor, RACF, N20, CA7, EOS,CA-ADSO, IBM/DB2 for OS390,COBOL/ DC

System Administration

Analyzing system logs, identifying potential issues, integrating new technologies, routine audits of systems and software, applying operating system updates, configuration changes, Installing and configuring new hardware, user account information, Answering technical queries, security, documenting the configuration of the system, System performance tuning

Data Warehouse Informatica, COGNOS, Business Objects, Brio, TERADATA

Reporting Crystal Report, MSSQL Reporting services, DataDynamic Active Reports


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Testing Quick Test Pro, LoadRunner, WinRunner, TestDirector, RationalRobot, Rational Test Manager, Performance Studio, QA Run, QA Director

Figure 6. Specialized Areas of Expertise Subcontractor Support: 22nd Century is not opting of any subcontractor support under this RFP. 22nd Century’s Special Projects: The key area of 22nd Century’s business is staffing Services. Our more

than 80% of 22nd Century consultants are currently supporting federal, state and county agencies across US.

With highly skilled professionals, 22nd Century is capable of providing full spectrum of staffing services. 22nd

Century is consistently providing superb services throughout different geographic locations in 49 states of US

includes State of FL, IL, CA, NY, NC, SC, NJ, MA, WA, MS, OH, UT and MD. Below case studies illustrates

22nd Century’s vast management & operational experience in providing temporary employment services:

Case Study #1

Client: State of Delaware, DE (State) Project Title: Temporary Employment Services

Duration: May 2013 – Ongoing # of FTE’s: 10+

Description: State of Delaware seeks an experience and qualified vendor for providing temporary employment services to the State. The State of Delaware, DE (State) developed a contract for providing temporary employment services to all State of Delaware agencies and its political subdivisions (i.e. colleges, school districts, cities and counties etc.). We have a strong presence in state of DE and have provided number of candidates to State for the positions including, but not limited to, Accountant, Accounting Clerk/Technician, Applications Programmer, Chief Clerk, Office Support Assistant, Office Manager, Food Service Worker, Account Technician, Cashier, Application Analyst, Admin Clerk, Office Support Specialist, Office Administrator, Cook, Bldg Service Worker, Bldg Service Supervisor, Grounds Worker, Parking Support. 22nd Century Account management team is successfully handling all the operations at State.

Case Study #2

Client: State of Nebraska, NE (State) Project Title: Temporary Employee Services

Duration: Apr 12 – Ongoing # of FTE’s: 8+

Description: The State of Nebraska (State) seeks an experienced and qualified vendor for providing temporary professional employment services to the State agencies. We have entered into this contract with State Purchasing Bureau as a qualified firm for providing various top-notch staffing services for State Purchasing Bureau and other linked divisions. Our Account management team is working with State in order to manage the operations and candidate placements successfully without an issue. We have a strong presence in state of DE and have provided number of candidates to State for the positions including, but not limited to, Administrative Assistant, Office Assistant, Switchboard Operator, File Clerk, Data Entry Clerk, Clerk, Receptionist, Customer Service Administrative Specialist, Equipment Operator, Maintenance Worker and many more.

Case Study #3

Client: Community College of Aurora, CO (College) Project Title: Temporary Professional Employment Services

Duration: May 2012 – Ongoing # of FTE’s: 15+

Description: The Community College of Aurora, CO (College) seeking an experienced and qualified vendor for providing temporary professional employment services to the College. We have entered into this contract with Community College of Aurora, CO as a qualified firm for providing temporary professional employment services on various positions including, but not limited to, Senior Accountant, junior Accountant, Accounting Clerk, Clerical Assistant, Chief Clerk, Office Support Specialist, Office Manager, Food Service Support, Food Service Cashier, Application Analyst, Admin Clerk, Office Support Specialist, Office Administrator, Cook, Field Support, Bldg Service Supervisor, Grounds Worker, Parking Services Assistant. Our account management team has managed all the project operations and in timely delivering all the services at College.

Case Study #4

Client: Connecticut Resources Recovery Authority, CT Project Title: Temporary Professional Employment Services

Duration: Jun 2012 – Present # of FTE’s: 6+

Description: Connecticut Resources Recovery Authority, CT has maintained a list of qualified firm to receive temporary professional employment services on various positions. As one of the qualified vendors, we have provided Administrative Assistant, Office Assistant, Switchboard Operator, File Clerk, Data Entry Clerk, Clerk, Receptionist, Customer Service Administrative Specialist, Sales


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Tax Administrative Specialist, Equipment Operator, Maintenance Worker and many more, to the Connecticut Resources Recovery Authority, CT over the years. Our Account management team keep a track of all the services being provided at client location and ensure quality support with 100% customer satisfaction.

Case Study #5

Client: United Parcel Services (UPS) Project Title: Temporary Employment Services

Duration: June 13 – Ongoing # of FTE’s: 100+

Description: UPS seeking temporary services for its various location across the US. UPS has entered into contract with various vendors to receive temporary services for various positions. We have provided Temporary Services on various positions to the UPS including, but not limited to, Administrative Assistant, Office Assistant, Switchboard Operator, File Clerk, Data Entry Clerk, Clerk, Receptionist, Customer Service Administrative Specialist, Food Service Area Supervisor, Cook, Head Cook, Food Service Cashier, Food Service Sanitation Laborer, Food Service Worker, Kitchen Helper, Bldg Service Worker, Grounds Worker, and Parking Services Agent.

Case Study #6

Client: Bank of America Project Title: Temporary Professional Services

Duration: 2010 – 2014 # of FTE’s: 10

Work Performed: Bank of America was seeking professional services for its various location across US. 22nd Century is providing administrative as well as office assistance services to the BOA in the numerous of projects. We have provided following Temporary Employment Services on various positions with the various offices of Bank of America such as Administrative Support, Accountant, Tax Accountant, Clerk Support, Cashier, Call Centre Executive etc.

Enforce Work and Quality Standards

Our Account Manager, will also serve in the capacity of Quality Manager. The Account Manager will

continuously monitor staff performance, project progress and service-level goals. All candidates performance,

project deliverables, including monthly reports, will be read and approved by the Account Manager and issues

arising in the quality of deliverables will be monitored and proactively resolved by the Account Manager.

22nd Century will maximize the use of performance monitoring, trend analysis, monthly progress reporting,

and resource management to communicate effectively contract-related information to UCF staff to support their

strategic planning and decision-making activities. These performance monitoring, trend analysis, and resource

management processes will be ongoing; detect potential and actual problem areas; and allow the Account

Manager maximum lead-time to reallocate resources and re-establish priorities to resolve issues in a timely

manner. These processes also affect financial contract performance, work completed, work in progress,

challenges, and overall project progress. All these project components play a role in UCF strategic planning

and decision-making. The processes that 22nd Century will implement will provide the real-time data needed

for effective, efficient, and timely planning and decision-making.

22nd Century recognizes that the key to management of quality services begins with clear articulation and

development of quality processes and procedures for project execution. 22nd Century is an ISO 9001:2008,

20000 & 27001 quality certified organization and is currently maintaining Standard Operating Procedures

(SOPs) for the management and update of their regional office policies and procedures. 22nd Century has the

expertise to develop and maintain quality SOPs. At task order inception, we will begin developing and

maintaining quality SOPs to guide task order execution. When changes occur, documentation will be updated

throughout the organization and appropriate notification will be issued to impacted parties. The benefits

associated with our approach to documentation management include:

Increased efficiency through faster identification of potential solutions, thereby increasing the problem

solving capacity of resources

Allowing reuse of existing knowledge and solutions

Enabling self-service for easy-to-access solutions to end user via the Web


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Accelerating ramp-up time for new hires through delivery of web-based training methodologies and

standardization of help desk policies and procedures

Controlling costs by using the information in the knowledge database to standardize and develop repeatable

processes to ensure accuracy


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3. OVERALL RESPONSIVENESS OF PROPOSAL

OVERALL RESPONSIVENESS OF PROPOSAL TO SATISFY SCOPE/PROJECT APPROACH

1. Describe your company’s capacity in providing services in all temporary labor areas, including non-

management, management and technical categories. Also, how do you propose to deliver these services to

UCF in a timely manner? 22nd Century Response: To address the essential components of the scope of services of the UCF we have

enormous contract vehicle, excellent experience with various counties with similar Temporary Labor Services

Contracts, inimitable account management team, experienced recruiters & data miners and gigantic resume

database for each geographical location which makes us fully capable and unique from other firms. 22nd

Century offers the following advantages to the UCF that help us to provide efficient services and allow us to

deliver better value to the UCF:

Local Office in FL: We are locally available at our office suited at 390 N. Orange Avenue, Suite 2300,

Orlando, FL, 32801. This will help us in delivering services on time and entertaining all requests and issues

immediately.

Presence in State of Florida: We have strong local presence in State of FL by having various similar

temporary personnel services contracts in State of FL. Our ability to network within the local community

and user groups gives us the edge to attract, hire and retain superb consultants throughout the US. We have

developed strong bonding with State of FL by providing/ provided excellent services and holding following

state contracts:

o School Board of Broward County, FL

o Orange County Public Schools, FL

o Miami Dade County Public Schools, FL

o Hillsborough County Public Schools, FL

o Florida International University, FL

o Palm Beach County FL

o Jackson Health System FL

o Citizen Insurance, State of FL

o Statewide Department of Management Services, FL

Past Experience with similar Labor Categories: We have provided similar services to various clients all

across US. Below are some of the prestigious clients where we are providing similar services as required

by UCF:

22nd Century Clients Job Titles

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Administrative

Accounting

Training

Support Staff


Professionals

Light Industrials

Technical

Skilled Trades

General maintenance


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Inimitable Account Management Team: We follow well defined and documented team management

approach for handling such contracts to ensure that contract requirements are supported. We will assign

the UCF a dedicated Account Management team to ensure the right delivery of services and needs are

fulfilled with huge UCF satisfaction. Our Account Manager & Account Executives will work very closely

with the UCF and 22nd Century’s on-site staff.

Strong Experience working with Universities: We are preferred vendor in government as well as

education sectors of providing Information Technology services. We have got excellent experience with

Universities by providing services or have a number of contracts with Universities all over US:

University of Oklahoma, OK Inter-University Council Purchasing Group, OH

Wayne State University, MI Miami University, OH

University Of Texas Medical Branch, TX Agricultural and Technical State University, NC

West Virginia University, WV Clemson University, SC

University of Maryland University College, MD Southern Illinois University, IL

Figure 7. 22nd Century Experience with University Clients

Past Experience Providing Temporary Labor services: The figure shows some of prestigious contract

where we are providing temporary services.

Non IT - Temporary Staffing Services, State of AZ Superior Court of CA - Temporary Personnel Service

Temporary Personnel Services, State of Alabama NCTD On Call Temporary Staffing Services, CA

SANDAG - Temporary Staffing Services, CA City of Denver -Non-IT Temporary Personnel Services, CO

State of Delaware (Non-IT) Temporary Employment Services, DE

County of Hawaii, HI - Temporary Staffing Services

SIUE - Temporary Employee Services, IL University of MO - Temporary Employee Services

Office of Administration, Temporary Clerical Services, MO

State of Nebraska - Temporary Professional Employment Services

OTDA - Temporary Personnel Services NY UNICEF - LTA--Temporary Staffing Services (Administrative Assistants), NY

City of Durham - Temporary Staffing EWEB - Temporary IT Support Services, OR

State System of Higher Education - Temporary Personnel Services, PA

PASSHE QCC-LAV-15 Temporary Personnel Services, PA

Housing Authority of Elpaso - Temporary Employment Services, TX

Non-IT Temporary Employment Service, UT

Figure 8. List of 22nd Century Temporary Labor Contract

Well Defined Recruitment Approach: Our experience, proven through the successful management of

temporary labor contracts supporting federal, state and local clients in various states, has shown that each

step is essential for recruitment success, no matter how great the hiring volume or how deep the logistical

complexity. Our recruitment team consists of 80+ recruiters, data miners and research analysts, having

average experience of 6+ years recruiting professionals to support our customers. We proactively recruit

and maintain full pipeline preferably local qualified candidates who are readily available to start work on

contracts.

Business Partnerships: We have developed strategic partnerships with leading providers of open-standard

software platforms, which have enabled us to provide premium-quality services to our clients through early

access to new technologies as well as preferred access to training & technical support.


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Ability to staff work request/ task orders immediately/ Gigantic Resume Database: We understand

the importance of the initiatives taken by the UCF and we are committed to provide our best resources.

22nd Century has excellent resources in its resume database pool for various categories required by the

UCF. 22nd Century has more than 100,000 highly proficient and experienced candidates in our resumes

database as required by UCF, local to the state of FL. We keep on updating this database enabling us to

meet requirements of client with short-term notice.

Well Established & Financially Stable Company: 22nd Century is financially stable and rapidly growing

company having annual revenue of $51M for the year 2015, with total revenue of over $200 Million since its

inception. 22nd Century currently has a credit line of $6M, and has the required financial capacity to provide

the services. We don’t have any short term or long term debts. 22nd Century assures UCF that it has the

necessary financial capacity, working capital, and other resources to perform the contract without assistance

from any outside source

Staffing Firm that Delivers the Right Employee: Our engagement process is focused on our clients and

their business needs. This consultative approach, known as our Perfect Fit Program, details from start to

finish how our staffing firm selects the perfect candidate for client’s organization. The Perfect Fit Program

includes five phases, which are customized to most effectively service your account.

Customer Analysis - We document & understand our client’s business needs and determine the

services that will make staffing process more efficient and effective.

Sourcing - Our professional recruiters quickly identify the most qualified candidates using their

industry knowledge and the extensive networks of our staffing firm.

Screening - At 22nd Century, we get to know each candidate beyond just their resume. We find out

the skills and qualities that will achieve the perfect fit for your position.

Selection - To complete the hiring process, we ensure all forms, screening and certifications are verified

before the employee starts.

Performance Monitoring - We continually monitor our performance and the performance of our

employees to make sure you are continually satisfied with our service

Sourcing Methodology: Our sourcing methodology has helped us develop a fine tuned process to get the

best qualified and equipped candidates meeting the customer’s technical and soft skills. Our search

capability entails all necessary industry experience, strong relationships at national level and wide access

to a database of candidates.

Following table describes the features and the benefits of our proposed solution.

Features of 22nd Century Solution Benefits to UCF

Strong presence in State of FL Understanding of State of FL rules, procedure and regulation, and will use this advantage to provide best resources matching UCF’s needs


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Presence in 49 states Nationwide temporary staffing firm can draw upon its extensive pool of national and local resources to quickly respond to UCF’s staffing needs.

400,000+ pre-vetted candidates in our internal resume database. 100,000+ pre-vetted candidates that match the skill sets required by the UCF

Access to qualified resources at competitive rates. Immediately provide replacement to ensure successful execution of the program requirements.

ISO 9001 based Recruitment process ISO mandated repetitive quality process provides a consistent quality response to UCF’s requirement and exceed customer expectations in service delivery.

Account Manager with 10+ years’ experience in managing Temporary Personnel Services contracts with State & Local agencies.

Confidence that the UCF Temporary Labor Services requirement will be managed effectively and successfully, and issues will be resolved quickly.

Figure 9. Our approach offers quantifiable and measurable benefits to UCF

22nd Century offers UCF a mature staffing solution that can provide the qualified resources needed to support

UCF’s demanding temporary staffing requirement. With an access to 100,000+ pre-vetted candidates that

match UCF staffing requirements, we can provide these resources within 24 hours after staffing requisitions

are issued. By selecting 22nd Century, UCF will have a partner with a proven combination of staffing

experience.

22nd Century’s Management Approach: 22nd Century’s Management Structure and National Account

management approach provides exceptional 22nd Century’s Management Structure and National Account

management approach provides exceptional service availability, reliability, and security at competitive costs,

visible to UCF’s management, at a very low-risk level. We will overcome the technical challenges of this

program stemming from the dispersed nature of support, operating across diverse locations. 22nd Century’s

overall Project Management Approach (PMA), based on defining clear and distinct tasks request and

responsibilities coupled with focused management oversight, allows us to effectively coordinate, maintain and

control multiple project activities at multiple customer locations. Our integrated PMA has evolved from the

key lessons learned over our 19 years of experience working on similar contracts with various Government and

local agencies. These include the need for detailed project plans, clearly defined expectations, experienced

Account managers, appropriately skilled staff, realistic budgets, and effective communication. Our PMA will

significantly enhance our ability to manage program successfully and effectively. Improved project

prioritization to achieve program outcomes, including improved ability to identify relationships amongst

projects and the need for integration.

22nd Century will use an integrated Task Order Request (TOR) management approach, as illustrated in Figure

10 below that drives task planning, staffing, organizing, directing, conducting, producing, monitoring, and

reporting for each TOR and contract-wide programs to ensure performance and completion of deliverables.

This standard operating procedure is flexible and can be tailored to the needs of each individual task, and it

easily accommodates both standard and short notice tasks requirements.


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Figure 10. 22nd Century’s integrated TOR Management Approach. Ensure performance and completion of

deliverables to UCF without affecting cost

We have successfully applied these procedures on several other contracts, similar in size and scope to this

contract. Key features of 22nd Century TOR management is:

High quality deliverables

Increased efficiencies in resourcing

Improved stakeholder management and satisfaction through more streamlined and coordinated engagement

processes

Consistent risk mitigation strategies across projects

Coordinated response (across all activities) to high level changes in direction

Strengthened capacity for contingency planning

Improved decision making information and more streamlined reporting processes

Task Order Management Plan and Execution

22nd Century’s defined TOR management methodology provides UCF with a low-risk and high-quality

staffing services to multiple TOR at different locations. To plan and implement this process, the Account

Manager will develop and follow our detailed, standard TOR-PMP. The TOR-PMP is based on standard

management processes tailored to the requirements of the TOR.


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Figure 11. Task Order Project Management Plan. Helps in successfully achieving UCF objectives within

budget

The TOR-PMP will govern all task activities and specify organization, roles, and responsibilities for all tasks.

It will be updated regularly to reflect changes in requirements or improvements in our processes. The Account

Manager is responsible for tracking implementation of all activities specified in the TOR-PMP, including

milestones and activities supporting TOR requirements.

Resource Requirements and Allocation

Our AM will maintain a roster of administrative and clerical support personnel within our program staff who

can respond to high priority unplanned activities. Upon notification of an unplanned activity, our management

team will determine the skill makeup of the response team and then select the members from our roster. Our

team has the breadth of resources to both absorb staff in downturns and provide additional staff to meet

emergent requirements. We consider staffing of emergent requirements to be a program risk, and our PMO will

develop mitigation plans to respond quickly when an unplanned activity occurs.

Communication and Monitoring Process

Our communications approach will ensure that we maintain clear, complete, and interactive dialog with UCF

Management team. Our Account Manager, Mr. Sandeep Singh will be the sole point of contact for all type of

communication with the UCF. He will be responsible for all aspects of the contract and all requests submitted.

We understand that proper communication plays an important role in successful implementation and execution

of any project. We are focused on taking care of UCF’s best interest and ensure that we are delivering the most

effective level of service, innovative solutions that bring value to UCF, billing them properly and timely only

then will all the other stuff (profits, cash flow and anything else) will automatically fall into place. 22nd

Century’s Account Management team focus on providing only the best quality support and the right solution

that meets UCF’s needs.

Components of our Task Order Project Management Plan

Component General Description of TOR-PMP Content

Task Order Plan Means to achieve objectives – quality reviews, organization, staffing, task management, etc.

Task order scope of Administrative activities and processes based on the UCF requirement.

Process for problem/issue tracking, resolution, escalation, and lessons learned

Deliverable Management Contents, format, recipients of the Monthly/Periodic Status Reports and Progress reports

Schedule of Leave/Training and Replacement/Substitution of staff as per Submission Timeframe

Task order activity definition, estimation, schedule development, change control

Risk Management List, analysis, and tracking of TOR risk, implications, and impact

Risk severity and likelihood; elimination, mitigation, strategies; contingency plans

Quality Management Project Team QC responsibilities; defined role for non-billable corporate Quality Manager

Plan for QC processes, peer reviews, audits and client feedback mechanism

Performance

Management

Collection and tracking of key parameters to monitor TOR work performance; measure and evaluate

results

Minimum performance threshold; performance reporting requirements

Staffing & Training TOR staffing goals, processes, workflow, methods, and responsibilities

Tracking and continuous improvement of staff performance on the contract

Planning for staff accession, retention, professional growth, training

Communication Lines of communication with our AM and Leads, UCF management, project Team members


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We have a well-defined communication and evaluation process in-place with substantial flexibility in

implementing, evaluating, reporting and coordination to meet all UCF requirements for the purpose. Our

Account Manager leading the account management team works diligently with UCF to identify its needs and

to provide best resources for those needs using continuous effective communication channels. We vigorously

follow up on all projects to ensure client/consultant compatibility and satisfaction and we monitor progress to

ensure successful completion of each assignment. Continual detailed feedback from both employees and clients

ensures that we are meeting our goals and helps us to improve our consultant benefits and service offerings.

Evaluate Performance of all Resources including Human Resources

22nd Century will maximize the use of performance monitoring, trend analysis, monthly progress reporting,

and resource management to communicate effectively contract-related information to UCF staff to support their

strategic planning and decision-making activities. These performance monitoring, trend analysis, and resource

management processes will be continuous, and detect potential and actual problem areas, which allow the

Account Manager to maximum lead-time to reallocate resources and re-establish priorities to resolve issues in

a timely manner.

We use regular reporting mechanisms to ensure that there is a two-way flow of information for effective

personnel management. The communication process will consist of weekly/monthly status reports, project

status meetings, and periodic face-to-face project reviews. Our Account Executive follows up with our

consultants on a regular basis to obtain the required information. Performance will be measured at the

individual, task, and project levels. Practices and performance levels are defined as either management –

measures performed by the Account Manager to oversee and coordinate work – and measures performed by

22nd Century Staff. 22nd Century measures service quality using defined quantitative and qualitative methods

established with, and agreed to by the customer, and monitored and managed using automated and manual tools

that provide 22nd Century management and real-time visibility into our processes and ongoing work.

Collect and Manage Time and Attendance

22nd Century uses QuickBooks Premier accounting software to record financial transactions and uses

QuickBooks Time and Expense to collect and record time and attendance information. The accounting and

timesheet systems are reviewed on an annual basis by our auditors, as part of our annual audit. The timesheet

information is automatically imported into the QuickBooks Premier accounting system. The QuickBooks

accounting system allows project based accounting which includes segregation of costs by project and indirect

pool. The system separates and collects direct and indirect costs. Through the use of the QuickBooks

Accounting System, contracts are assigned individual project codes where direct costs are accumulated. Indirect

costs are identified and then allocated to the appropriate cost pool. Indirect costs are then distributed to final

cost objectives based upon the procedures approved by the DCMA. The accounting system allows for monthly

project status reporting to be provided to account manager to effectively manage their contract or contracts.

2. Describe how urgent requests are handled. 22nd Century Response: 22nd Century has very good experience of handling situations for urgent requests

during the execution of contract. To overcome such situation, as a practice we keep a back-up pool of candidates

for important roles that can be put on the project at short notice as and when demand arises. 22nd Century has

an approach to fill specialty positions that may arise is listed as below:


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Internal resume Database: 22nd

Century maintains a robust, company-

wide proprietary candidate database, in

its internal database system called

(ZONIAC). For nearly over 19 years,

22nd Century has been building a

database of the world’s most sought-

after professionals from diverse

backgrounds and domains. Our

candidate database populated over

400,000 resumes from entry level to

executive level and every day

thousands more are added to our

database via our website and e-mail.

Out of 400,000 resumes there are over 130,000 pre-screened profiles for Job classification similar to this RFP

of which nearly 47,000 are available in FL Resumes are automatically entered into our database for

categorization by profession, education, certification, pay rate, GPA, years of experience, special skills,

location, testing scores, licensing, and availability etc.

Local Employment Agencies: We have registered our company with local employment agencies and post the

job requirement there. We also use resumes of qualified candidates registered with these local employment

agencies and we also have maintained a large network of Subcontracts that help us to accomplish any

work order in limited span of time.

3. Provide an explanation of how background checks will be processed.

22nd Century Response: Being a CMMI level 3 company, we have well-defined and documented

background check policy. Under this policy, depending upon the client requirement, candidates are subjected

to compulsory pre-employment background checks. At 22nd Century, every consultant is required to provide

at least three positive professional references which will be cross-checked for selected candidate, depending

upon city requests. Our reference checks process includes steps that must be taken to uncover any drug

problems and criminal history. Under this policy, depending upon the college requirement, candidates are

subjected to compulsory pre-employment background checks. Following are the important steps followed in

this regard:

Background Checks for candidates are conducted for:

Criminal Record Search

Office of Foreign Asset Control

Sexual Offender Database Search

Social Security Trace Search

Driving Record Background Checks

Education Verification

The candidate is notified and is required to sign a consent and authorization form as to the procedures set forth

in the Background Check Policy. An independent agency is mandated the task to perform background check

on the candidates. The agency after performing the checks provides the results to 22nd Century. 22nd Century

notifies the client in writing regarding the result of the background checking conducted for a candidate. The

candidates successfully clearing the background check proceed to join the client. We use the services of

“Sterling Information Systems” for all background checks except Drug Test. For drug test, we use the services

of “Quest Diagnostics”.


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4. Describe your process of vetting employees to meet the needs of the university; including professional

appearance, reliability and workplace skills. 22nd Century Response:

22nd Century ensure that the qualified temporary employees are available as per the UCF’s requirements,

22nd Century will use its proven and proactive approaches, processes and tools practiced for over 19 years, to

provide staff with required skills. We employ a meticulous screening process, combining our understanding

of the requirement and similar experience in staffing government organizations. Our methodology leverages

decades of experience supporting the government to ensure we staff the requirements with personnel who

meet UCF’s requirements, bring the right experience, and has the required qualifications.

22nd Century has a proven and established ISO 9001 certified Recruitment Process which helps us to

consistently exceed client’s regulatory and other quality requirements. We will use this ISO 9001 based 10 step

recruitment process to meet UCF’s temporary employment needs. Our experience is proven through the

successful management of over 150 staffing contracts supporting various state, county and local agencies in 42

states across US. Our technical recruiting team consists of 80+ technical recruiters, data miners and research

analysts supporting 22nd Century customers. 22nd Century proactively recruits and maintains a full pipeline

of qualified candidates ready to hire for UCF Labor requirement. Our recruitment team works closely with our

Account Manager to understand UCF’s requirements to provide best match. We believe in proactive & reactive

recruitment approach.

Proactive Approach: We work proactively by building database before the contract is awarded to 22nd

Century which matches our client needs.

Step1 – Understanding Client: After securing the Temporary Labor Services contract, 22nd Century identifies

team and defines responsibilities for each member for the contract. The very first step in this process is that

Account Manager drafts a report about understanding of the client. This report gives input to Recruitment

Manager about the nature of work at client site. It also details out UCF’s future needs and explains about the

location parameters.

Step 2 – Building Network: Based on the input received from Account Manager, the recruiting team starts the

pro-active approach to identify the resources internally and externally to build database for the client. This work

includes making calls to candidates introducing our new client and establishing a relationship with them.

Reactive Approach: The work is initiated as soon as we get the staffing requirement from the UCF. The

staffing requirement is immediately entered into our centralized recruiting portal, Zoniac. The Account

Manager understands the requirement of the UCF a based upon the staffing requirement received from them.

This includes an understanding of the project requirements, SOW, environment, qualification, experience,

mandatory and desirable skill set requirement. The Accounts Manager drafts a requisition about the requirement

and submits the requirement in Zoniac along with sending it to the Recruitment Manager. The Recruitment

Managers assigns this requirement to the dedicated recruitment team for the UCF. From there, recruitment team

source the candidate using one of following methods:

Internal Staff: 22nd Century has a staff of over 1100 people experienced in various IT/Non IT skills. 22nd

Century regularly checks on project end dates of these consultants and submit those, whose projects are

going to end.

Internal Referrals: In parallel, we share the requirements with our consultants by posting them on our

internal web site for internal referrals.

Internal Resume Database: 22nd Century has an internal database of more than 400,000 pre-screened

resources, and more than 100,000 candidates meet the job descriptions provided by the UCF. The database


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is growing every day as we work proactively on building database after understanding our client’s

requirements.

Job Sites: 22nd Century has accounts with popular job websites, such as Monster, Dice, Indeed,

CareerBuilder, etc. This provides an access to a wide pool of resources across nation.

Local Employment Agencies: We register our company with local employment agencies and post the job

requirement there. We also receive resumes of qualified candidates registered with that agency.

After finding the 4 –5 candidates per requirement, the screening process is triggered.

Methodology and tools used to ensure consistency: To ensure consistent best fit, 22nd Century uses ten-step

recruiting framework also referred to as our recruitment productivity process, breaks recruitment down into ten

clearly-identifiable steps. The factors that make our process unique are the way we execute these steps and

22nd Century’s long established, proven staffing experience. Staffing is a 22nd Century core competency

executed according to best practices developed through industry analysis and optimization.

Figure 12. Our 10 step recruitment approach will help State in recruiting and retention of candidates with a

fast pace thus minimizing the project start time.

There are management controls throughout the process. Each of the ten steps has its own key metrics, and team

members are held accountable for performance against them. We report on metrics every day, making

adjustments to ensure that we deliver client’s objectives as productively as possible. This selective recruitment

policy ensures that only the best of the software industry are inducted and they provide cost-effective solutions

to the challenging information technology needs to meet up to our customer’s satisfaction.

22nd Century Recruitment Process and Responsiblities:

Recruitment Process Responsibility

Client Requisition

Analyze State staff requisition and write synopsis of the requisition

Submit position description and client requirements in Zoniac tools

Account Manager


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Identify Consultant

Assign to 22nd Century team lead through Zoniac tool

Check if there is matching skilled consultant available “on bench”

Identify existing skill sets and candidates within 22nd Century Zoniac database

Share job profile to all consultants by posting it on our website and sending mailer to approved consultants for referrals

Post job to external job sites (22nd Century website, Dice, Monster, CareerBuilder)

Recruiting Manager

Pre-Screening & Security Prescreening

Prescreening

Execute a comprehensive prescreening that confirms previous experience, motivation, salary, skill level, and potential team-fit. Pre-Screening includes online test and internal tools

Discuss salary requirements and relocation needs with candidates and update in Zoniac

Evaluate attitude and aptitude by discussing team scenarios

Provide 22nd Century overview and explain benefits Security Prescreening

Review existing clearances

Check references

Conduct basic background checks

Recruiting Team and Qualified Screening Team Employee Care

Interview

Technical Skill Evaluation

Conduct initial assessment of the candidate’s technical qualifications

Conduct detailed technical interviews based on job requirement Soft Skills Evaluation

Evaluate candidate’s communication, creativity, analytical thinking, diplomacy, flexibility, change-readiness, problem solving, leadership, team building, and listening skills

Recruitment team and Qualified Screening team

Evaluation

Prepare the feedback form to summarize the results of the interview and update Zoniac with qualified consultants

Relay interview results to the consultants

Check consultant’s references

Account Manager/ Technical Recruitment Team

Consultant presentation and Setting up Client Interview

Create skill matrix matching required skills with experience of consultants to present consistent skill summary to State

Submit resumes with a Skill summary of the selected consultants and references to UCF

Discuss interview schedule with hiring manager for pre-qualified consultants

Set face to face or telephone interview depending upon the UCF’s requirements

Recruitment team Account Manager

Final Security Screening

Conduct criminal, credit and background check including driving record and sexual offender database search

Conduct drug check for selected consultants

Verification of employment, education, certifications and licenses

Employee care

Offer

Complete all due diligence before extending an offer to successful consultants

Extend the offer

Share candidate’s decision or initial response with hiring managers

Submit Security Forms to UCF

Employee care

Joining

Inform the joining date of the candidate to UCF

Conduct e-Verification

Candidate joins the project on specified date

Employee care Account manager

Ongoing Support and Training

Conduct training on need/ project basis Employee care


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Update PDP (Personal Development Plan) of each consultant

Figure 13. Step by step process to recruit candidates for successfully achievement of UCF mission

Stringent Screening Process for Ensuring Quality Personnel Ensuring the proper qualifications of prospective support team members is paramount. 22nd Century employs

a meticulous screening process, combining our understanding of the environment, customer, and requirements

with our relevant experience in staffing federal organizations. Our recruiting team has ample experience

supporting Government operations, ensuring we staff the requirements with personnel who meet the clearance

requirements, bring the right experience, and qualification requirements. 22nd Century utilizes a rigorous

screening approach to ensure prospective employees have the proper qualifications.

Prescreening

Execute a comprehensive prescreen that confirms motivation, salary, skill level, clearance, and potential

team fit for client culture

Provide 22nd Century overview and explain benefits

Evaluate general aptitude

Technical Skills Evaluation

TechChek (Technical Proficiency Profile Testing) / Online Technical Test

Interview - Conduct detail technical interviews based upon client’s requirement.

Check effective communication, creativity, analytical thinking, problem solving, and

leadership skills

Prepare the feedback form by filling results of the interview

Target Interview Objectives - Our key objectives of the interview process are to find resources which match

The District’s requirements and have the following competencies:

The ability to quickly grasp the UCF’s mission and culture

Technical expertise with matching or exceeding100% of required skills

Cultural fit

Good analytical and proven success in career

Energy agency experience including knowledge of sustainable alternative energy initiatives and Energy

association memberships

Background Check - 22nd Century has a well-defined and documented Background Check Policy. Under

this policy, depending upon the client requirement, candidates are subjected to compulsory pre-employment

background checks. Following are the important steps followed in this regard:

Background Checks for consultants are conducted for:

Criminal Record Search

Drug Test

Professional certifications and licenses verification

Driving Record Background Checks.

Education Verification

Employment Verification

Sexual Offender Database Search

Social Security Trace Search

The consultant is notified and is required to sign a consent and authorization form as to the procedures

set forth in the Background Check Policy.

An independent agency is mandated the task to perform background check on the consultants.


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The agency after performing the checks provides the results to 22nd Century.

22nd Century notifies the client in writing regarding the result of the background investigation conducted

for a consultant

The consultants successfully clearing the background check proceed to join the client.

Reference Check - Every candidate is required to provide at least three professional references. We do

reference check on candidates prior to submittal to verify the information provided in the resume. Reference

checks enables us to minimize the risk of frauds, thefts, industrial espionage, operation disruptions, property

destruction, and reputation damage. 22nd Century recruiters get pre-approval from candidates for their

reference check. We verify the following information during reference check.

Employment Verification

Dates of employment

Position held with the employer

Salary

Use of Staffing Portal: 22nd Century uses a staffing portal called “Zoniac” which provides us an easy interface

for our Technical Recruiters and account management team. Figure 14 is a screen shot of our Zoniac

implementation. Zoniac provides very tight collaboration in various teams included in the whole process. Our

recruitment manager keeps a close eye on the recruitment process using Zoniac. It provides various tools and

features such as, requirement status, number of requirements currently opened, assigned recruiters, submissions

made by particular recruiter, etc.

Figure 14. Zoniac Dashboard: An end to end recruitment tool, which provide easy interface to our recruitment

and accounts team.

Personnel Training, Skills Development and Certification Process: 22nd Century provides internal and

external management and technology training for all our professionals. In fact, we differentiate ourselves from

our peers by making significant training investments in our people. We mandate 40 hours of training per year

for our staff. Training costs are reimbursed internally and not by our clients. Training is our primary means to

(1) re-culture current staff, (2) institutionalize our successful project approach, (3) train staff how to leverage

Team assets, and (4) grow our staff’s knowledge base. Our team commitment to this training approach, and its

proven success, is evident in the following:


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Our internal training budget exceeded $1 million in 2014

Tuition and training reimbursement is provided up to $5,400 per year per employee and participation is

encouraged in professional associations and conferences

Conduct 3 “boot camps” per year with 16 training sessions to bring our new staff members up to speed

with Team/Project specific processes, ITIL, CMMI, ISO, and PMI best practices

Leadership development program, available to project staff with high potential

Organizational Training Plan (OTP) based on project, organizational, and individual training needs.

5. What is your company’s fill percentage and lead time to get an employee ready to work? 22nd Century Response: 22nd Century has 99% of fill rate and we take 1 week of time to get an employee

ready to work.


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4. CONFORMANCE TO ITN’S PREFERRED CONDITIONS AND REQUIREMENTS


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ACKNOWLEDGEMENT TO ADDENDUM


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COPY OF LICENSE TO CONDUCT BUSINESS IN THE STATE OF FLORIDA


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Sep 27, 2016

request for proposal # 91408 temporary staffing for ... for proposal # 91408 temporary staffing for...

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