Progress monthly hotline report

Reproductive Health Association of Cambodia (RHAC)

Mar 18, 2014 Lesson Learnt Workshopat InSTEED by RHAC

038 6 17 17 171

Project SummaryImprove Access to Quality SRH Services Among Young People in Cambodia: provide phone counseling to the target groups to educate them related to Comprehensive Sexual Reproductive Health and avoid drug use.PurposeYoung people, factory workers and MSM of all sexual orientations have access to information on sexuality and to clinic/counseling on SRH services through hotline counseling.RHAC Hotline counseling089 333 990 Ms. Samnang088 7 107 107 Mr. Vibol

038 6 17 17 17Technical Supported by INSTEED Verboice IVR system, VerboiceCounselorsFlow of Hotline counseling by Verboice

................................................. .................................... 089 333 990 088 7 107 107 ...........................................Topic of hotline counseling set up into IVR system The Starting of IVR system, Verboice:

1. Communicate with InSTEED since May 20132. Set up the contents to upload in IVR 3. IVR system(Verboice) functioning is in December 20134. Hotline counseling is supported by RFSU-RHAC5. Radio broadcasting FM 95MHz on hotline counselor (from May 2013) & IVR system Verboice (from December 2013)

Why We Chose Verboice?It is an open source on web based platformUser friendly interface, easy to backup data, easy to manage and customizable report (export toExcel)Free to useChallengesDifficult to communicate with mobile operator to get the number for IVR system as well as setting up the IVR system in the platform through EZECOM. So this project got delayed until December 2013.

What problem do we want to solve?So far we have not encountered any problems.

Progress monthly hotline report (counselor and Verboice)Note: In Dec: Counselor = 307 calls; Verboice= 442 callsFrom May to Nov has only hotline counselorsUp to now, Verboice = 614 calls13AcknowledgementThanks to InSTEED for the technical support for IVR, without InSTEED we wouldnt be able to accomplished this much.Thanks to CamGSM and Metfone for providing the number to us for free. 089 333 990 (3cents/min), 088 7 107 107Thank you for your attention!