A month of Experience at

PEARL OF THE PACIFICBoracay

A PRACTICUM REPORT

In Partial Fulfillment of the RequirementsFor the Subject

HRM 7

Submitted by

EDNA A. ALPUERTO

2008

TAGLINES

“Living life like heaven in

pearl of the pacific paradise

living your life in paradise”

MISSION

To make the pearl of the pacific a resort

destination venue in experiencing balance

life style programs and enhancing services

for all types of people who desire to rest,

to recreate to rejuvenate the sense of

their well being.

VISSION

To be a home, a life heaven on earth

world class resort destination with a

culture of love, happiness, peace and

respect toward humanity and Mother

Nature

COMPANY PROFILE

Lobby Area

The pearl of boracay Landholdings Corporation was

established and registered with the Securities and Exchange

Commission in 1996. It manages pearl of the pacific beach

resort. The resort opened its doors to timeshare known as

pearl pacific world of leisure in august 2000. This was

established in order to give the value clients of pearl of the

pacific the privileged of being able to enjoy their vacation

here and abroad as V.I.P.s in the resort of their dreams

around the world. It would give them a chance to live life

and enjoy it to the fullest.

People who have visited Boracay Island know that it is really

one of the best beaches in the world. Powdery white sand,

crystalline blue water and tall coconut trees make you relive

the uncivilized days.

Pearl’s mission is to give the best quality vacation in the

most beautiful place on earth for its client. We hope to be

able to preserve boracay’s pristine beauty through our eye

catching yet humble abode which is the pearl. There is no

reason why we must reinvent nature. We must be able to

preserve it and cherish it. The pearl also however does not

compromise the luxury and comfort of its clients.

Mr. Greg Sanson, Founder & president of the pearl of the

pacific will be developing other areas in the resort with

more themes and concepts. As a dreamer he believes

vacation dream can now be realized at the pearl of the

pacific.

The pacific world of leisure is initially selling time share unit.

This unit located at the hillside of the resort commanding a

magnificent view of the sea and the hills, it is in a building

(3) storey high. The pearl of the boracay landholdings,

Mother Company of the resort and time share company has

as total around 20 hectares in the island, which is planned

to be developed

The pearl of the pacific was conceptualized and developed

by Mr. Greg Sanson, president of the pearl of the boracay

landholding Inc. the designer, Buji Layog, known for his

Filipino architectural ingenuity has given a lot of luxury and

elegance to it. The lobby is truly most impressive with its

old Filipino carved stone flooring quarried from the

mountains of the Visayas. Pillars which serve to support the

native thatched “cogon” roof and pristine beach give the

Princesa Rita Restaurant and ambiance of grandeur perfect

rendezvous to in. the resort as been the most popular for

big gatherings such as weddings, cultural shows, sport

events, fashion shows, parties and conventions. The pearl of

the pacific as well acclaimed for this. A combination of Asian

and continental dishes are served in the various food outlet,

this sumptuous dishes could be also served in your room,

where you could also request for a butter to serve you like a

king

MY LIFE AT PEARL OF THE PACIFIC DURINGMY ON THE JOB TRAINING (OJT)

FOOD & BEVERAGE DEPARTMENT

March 18 when I started my on the job training (ojt) at pearl

of the pacific, on the said date I was assigned at food and

beverage section but before we go to our specific job as a

waiter / waitress one of the staff orient us about the

standard procedure of table setting and also the Mish &

Place, after we are all familiar about the dining place he

stroll us around the pearl of the pacific.

On my second day of my duty it was started a busy start on

me because that time is the fixed season because it is a

holly week.

On the next day it was the busy day until the end of holly

week which is super high season,

On the following day of my duty I served one of our guests,

but there is a rude thing happened, that the bottled water I

about to served, it was fall down on the table directly to the

guest, But I’m just lucky enough that the guest it is in good

mood and he just finished his meal before that happened.

Our dining supervisor told me that next time when I served

a bottled water I should put it in lying position in a serving

tray so that it will not fall again.

To be assigned at dining area is enjoyable experience

because you will expose and encounter different people and

you can gain knowledge but you could not without

experiencing with your self.

April 8, 2008 when I end up in dining area and I proceed to

housekeeping department.

Dining area

This was taken during serving the guest

Housekeeping Department

Maharlika suite

Offers you on excess of style and comfort. Relax in the

luxury of marble tiled bathrooms and temperature

controlled air-conditioning. Watch a sunrise from the

balcony’s breathtaking beachfront view while enjoying

breakfast.

The Deluxe room Poolside

Our spacious standard and deluxe rooms will more than

meet one’s expectation. Designed to fit the needs of various

types of tourist, they are compliments to boracay’s

authentically tropical atmosphere.

Deluxe Room Hillside

Its is equipped with private bathroom, air conditioning,

television, cable, local & international direct dialing

telephone services and it has a mini bar inside.

On my first day in house keeping department I was assigned

at deluxe poolside rooms, and it has 16 rooms. Sir Neil and

Sir Joseph teach me how to make up what is the correct

procedure of cleaning the room after 1 day of supervising

how I worked they leave me their trust.

The pool side rooms have much guest check in compare to

other Hillside and Maharlika, for a first timer like me for this

job is quite hard.

After 1 week I was assigned to Maharlika room it has 9

rooms. Maharlika room is easy to be cleaned because small

number of rooms to be cleaned.

After another week again I was shuffled at hillside To be

assigned in hillside is the most awful job I ever had in pearl

of the pacific because it is in top of the hill.

In my last four days I ask my supervisor to be assigned at

night shift and he assigned me at the linen area this was the

easiest job. My work is answering the incoming calls,

pressing the laundry.

April 21 it was my last day, after a month of being an ojt on

pearl of the pacific finally I’ve done. Being one of the ojt in

pearl of the pacific is a great experience and contribute a lot

for my well being.

Among the enjoyable and most unforgettable experiences

in my on-the-job training at Pearl of the Pacific was the fact

that I met a lot of elite people.

THIS WAS TAKEN DURING MY MAKE UP ROOM

OBSERVATIONS

Working in the Housekeeping Department & Dining Area at

Pearl of the Pacific Hotel was indeed an enriching experience

for me. The thing I enjoy most working in this business is that

the days are never the same. Every day presents a new

challenge, a new set of guests to cater to and a lot of new

people to meet.

As a Housekeeping & Waitress Personnel, I have to

related really well to people, not only to the guest of the hotel

but also with the other hotel staff. One has to be level-headed

because of all the different people you come in contact with

every day.

Because of the required duties and responsibility of

Housekeeping & Waitress personnel, he must be service and

safety oriented. He must also possess a sense of awareness,

timelines, urgency, humor, and common sense. Moreover,

certain personal qualities are required of Housekeeping &

Waitress workers include a polite manner, honesty, reliability,

efficiency and a smart appearance. Good communications skills

are essential, as it is a job for people who enjoy meeting and

helping others. Moreover, it is expected that they respond to

Guest Service Requests in a positive and timely manner. They

must also demonstrate and promote a strong commitment to

providing the best possible experience for the guests and

fellow associates and to follow dress and grooming standards

as well as maintain a courteous and friendly attitude.

RECOMMENDATION

Based on the experience gained and the exposure experienced as a

practicum student at Pearl of the Pacific, it is recommended that more training

is needed for the students especially in the areas of active listening, speaking,

service orientation, social perceptiveness and critical thinking. These are the

skills most needed in the food and hospitality industry.

Being a part of the hotel industry means being part of team who work

together for a common goal that is to give the best service that would meet the

standards the customer thus ensuring consumer satisfaction.

Indeed, my experience at Pearl of the Pacific is one learning experience of

fun and enjoyment coupled with a lot of enriching lessons which I know will help

me when I start my career in the hotel industry later on.

CONCLUSION

I conclude that Undergoing practicum training at the Pearl of the Pacific has

exposed me to a lot of actual job situations. It has helped me meet new people,

become sensitive to their needs, develop critical thinking and quick decision

making attributes, which are traits and abilities which are necessary to the

profession I have chosen to pursue.

I also had learned to develop personal qualities are required including, a

polite manner, honesty, reliability, efficiency and a smart appearance. Moreover,

I have also learned to enhance good communications skills since this is essential

to the job, jobs in the hotel industry is intended for people who love and enjoy

meeting and helping others.

The exposure I have obtained has enabled me to gain more self confidence

in meeting people and in taking on responsibility. It also has enhanced my skills

in dealing and associating with people and in working as a team for a common

goal.

WEAKNESSES

The hillside room is quite hard in term of accessibility in the

guest because it based on the top of the mountain and the

room rate is much expensive to an ordinary individual .They

also not using the proper hygiene in the kitchen because of

their utensils are not properly sanitized. The staff are not

cooperate with each other. Going along pearl of the Pacific is

hard because of the distance that could stop for other to go in

boracay.

STRONGEST

The Pearl of the Pacific is an island pioneer resort. Featuring a

beachfront restaurant, specializing in seafood grills, and a full

ocean side bar. It is a resort that can give you a relaxing

moment, the rooms are fully furnished.

Pearl of the Pacific Boracay Suite rooms are located by the

beachfront or Boracay White Beach, while the deluxe rooms

are located behind the main hotel in an exotic garden or the

panoramic view hilltop rooms. Pearl of the Pacific Boracay

Island Hotel is the only Boracay Resort on the island to offer a

chapel for that special Boracay wedding. Pearl of the Pacific

Boracay Wedding Chapel is located about 15 minutes from this

beachfront Boracay Hotel. The Chapel is located in a lush tropical

forest on Boracay Island station 1.

TYPES OF ROOMS

Deluxe Room Hillside Air Conditioning Hot Water Shower Cable TV King Sized Bed Non-Smoking Good for Two Guest

Deluxe Room Hillside Deluxe Room Hillside Deluxe Room Hillside

Deluxe Room Hillside Veranda

Deluxe Room Hillside Veranda Deluxe Hillside Restroom Deluxe Hillside Restroom

Deluxe Room Poolside Air Conditioning Hot Water Shower Cable TV King Sized Bed Non-Smoking Good for Two Guest

Deluxe Room Poolside Deluxe Room Poolside

Deluxe Room Poolside Deluxe Room Poolside

Deluxe Room Poolside Exterior Deluxe Room Poolside Exterior

Deluxe Poolside Restroom Deluxe Poolside Restroom

Maharlika Suite

Air Conditioning Hot Water Shower Cable TV King Sized Bed Ocean View Non-Smoking Balcony with Seating Area Good for Two Guest

Maharlika Suite Maharlika Suite Maharlika Suite

Maharlika Suite Restroom Maharlika Suite Restroom

Maharlika Suite Ocean View Maharlika Suite Ocean View

ROOM RATES

Breakfast Included

Room Type Low High Season Peak Season

Season

     November 01-June 15

  December 20-January 04January 24-February 01

Deluxe Room Hillside 4,200 PHP

4,950 PHP 8,800 PHP

Deluxe Room Hillside ( 3 Guest )

5,800 PHP

6,550 PHP 10,400 PHP

Deluxe Room Hillside ( 4 Guest )

7,400 PHP

8,150 PHP 12,000 PHP

Deluxe Room Poolside 4,750 PHP

5,500 PHP 9,300 PHP

Deluxe Room Poolside (3 Guest)

6,350 PHP

7,100 PHP 10,900 PHP

Deluxe Room Poolside ( 4 Guest )

7,950 PHP

8,700 PHP 12,500 PHP

Maharlika Suite 8,550 PHP

9,100 PHP 14,200 PHP

Maharlika Suite ( 3 Guest ) 10,150

PHP 10,700 PHP 15,800 PHP

Maharlika Suite ( 4 Guest ) 11,750

PHP 12,300 PHP 17,400 PHP