report on
TRANSCRIPT
Report OnImplementation Of Management Information System on Navana
Builders LTD.
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A Report on Implementat ion o f Management System: Navana
Bu i lders LTD.
Course Title: Management Information SystemCourse Code: MIS- 405Submitted to: Sharmin Islam Lecturer Business Administration
Submitted By: MD.Shafiul Azam Khan ID- 091200235 MD. Maruf Hossain ID- 073200045 Farjana Jesmin ID- 073200037 Golshan Ara ID- 071200015 Saiful Islam ID- 081200159
Submission Date: 09 January 2012
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Letter of Transmittal
06 January 2012
Sharmin IslamLecturerEastern UniversityDhanmondi, Dhaka-1205.
Subject: Apply to accept report on “Implementation of management information system on Navana Builders LTD.”.
Dear Mam,
The report at your hand is on “Implementation of management information system on Navana Builders LTD.”. You assigned us to prepare this report as a part of the Principles of MIS-405 course requirement.While preparing this report, we have tried to follow your instruction given in the class. Our report contains an overall observation on “Implementation of management information system of Navana Builders LTD”. Here we try to give and overall idea about that organization’s implementation or use of management information system by conducting interview.
Finally, we are grateful to you for giving us a nice opportunity to work on this report, which we have considered as a great chance for us to develop our knowledge.
Sincerely yours,
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------------------------------------ -------------------------- MD.Shafiul Azam Khan Md. Maruf Hossain ------------------------------ -------------------------Farjana Jesmin Golshan Ara
------------------------------ Saiful Islam
Acknowledgement
Making a report is such a thing of pleasure. But doing this is also a tuff thing. With the
help of some people we finally were able to finish the task that was assigned to us by the
course instructor. While doing this report we faced some problems and with the help of
those people we overcame those problems. For that, we are really grateful to some guys.
And we want to acknowledge our gratitude to them.
First of all we would like to thank the almighty Allah who has given us the required
knowledge and the power to finis this report. Then we would like thank the course
instructor Sharmin Islam who assigned us such an interesting task to do. We are also very
grateful to her because she followed us to the right way to complete a difficult task. Her
assistance was remarkable and very fruitful. She provided sufficient information when
needed.
We would like to acknowledge the employee of Navana Builders limited for their sincere
cooperation while preparing this report. Specially, we would like to give thanks Mr.
Abdul Latif Khan (APC), Mr. Saidul Islam Sr. Executive (MIS) for his cordial co-
operation.
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Many friends contributed with ideas and suggestions that enhanced this report. We would
like to thank the people who provided discerning comments and suggestion.
Finally we owe a debt to many people who helped us finish the report. In short, we hope
the dedication of this report to them can acknowledge and offset the sacrifice they have
had to make.
EXECUTIVE SUMMARY
As a student of Management Information System course, our respected teacher Sharmin
Islam has authorized us to make a report on “Implementation of management information
system on Navana Builders LTD”. Our main objective was to learn about implementation
of management information system in Bangladesh from practical field. At first, we have
selected an organization then we have prepared a question paper by some questions. We
have contacted with Mr. Abdul Latif Khan (APC), Mr. Saidul Islam Sr. Executive (MIS)
for collecting data of Navana Builders LTD.
At the start, in businesses and other organizations, internal reporting was made manually
and only periodically, as a by-product of the accounting system and with some additional
statistic(s), and gave limited and delayed information on management performance.
Previously, data had to be separated individually by the people as per the requirement and
necessity of the organization. Later, data and information was distinguished and instead
of the collection of mass of data, important and to the point data that is needed by the
organization and was stored.
In their infancy, business computers were used for the practical business of computing
the payroll and keeping track of accounts payable and accounts receivable As
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applications were developed that provided managers with information about sales,
inventories, and other data that would help in managing the enterprise, the term "MIS"
arose to describe these kinds of applications
Table of contents
Executive summary 5
1.0 Introduction 7
1.1 Objective of the report 7 1.2 Scope 7 1.3 Limitation 7 1.4 Origin of the report 7 1.5 Area 7
1.6 Source of information 7
2.0 Company Profile 8-9
2.1Description of the organization & its business 8-9
3.0 Navana’s MIS 10-113.1 Overwiew of MIS3.2Definition of MIS 10 3.3Navana’s Management Information System 11
4.0 Input, Process & Output 12-15
4.1 The Current System of sales department 12 4.2 Requirements of the sales department 12 4.3 Sales Department Users Perspective 13
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4.4 Sales Use Case Activity Diagram 15
5.0 Technology Fetures 16-22
5.1Software 16
5.2 Network 18 5.3 Devices 19 5.4 Communication System: 22
6.0 Importance of Management Information System 23 7.0 Conclusion & Recommendation 24 7.1 Recommendation: 24
7.2 Conclusion:
1.0 INTRODUCTION
1.1 Objective of the report
1.1.1 To study the implementation of MIS of the organization
1.1.2 To study the MIS & its benefits of the organization
1.1.3 To study the procedure of MIS of the organization
1.2 Scope
Our main objective of doing this report is to observe implementation and procedure of
MIS of an organization. We are doing this report on Navana Builders LTD.
1.3 Limitation
A significant part of the study is based on interviewing. However comprehensive
organization information could have been covered if some more time could be allocated
for the study. Some vital information could not be obtained due to the organizational
secrecy to sensitive information to outsider.
1.4 Origin of the report
Our course instructor of Management Information System has given this report. Because,
this report is a part of MIS- course. We got the idea and learnt to prepare a report.
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1.5 Area
The information’s we have used are form the organization named Navana Builders
limited.
1.6 Source of information
Primary Sources: We have taken some information from the lecture sheet
of our course instructor.
Secondary Sources: We have collected some information from an
individual of the company.
2.0 Company Profile
2.1 Description of the organization & its business
Navana Builders Ltd. is one of the leading real estate companies in Bangladesh. It
specializes in developing exclusive apartment complexes in prime locations of
the Dhaka city. Navana is also an active member of Real Estate & Housing Association
of Bangladesh (REHAB) and ISO 9001:2008 Certified.
Navana Builders Ltd. has become a trusted name in the real estate sector in Bangladesh.
From its very inception, the company has won the confidence and goodwill of its clients
achieving a yearly turnover of taka 400 million.
Navana Builders Ltd uses the highest quality building materials and finishing products to
ensure durability and customer satisfaction. Main concentration of Navana has been in
the prime, attractive locations of Banani, Baridhara, Dhanmondi, Uttara and Mid Town of
Dhaka city, the emphasis being on sound construction and aesthetic design.
At present, Navana Builders Ltd has Two Hundred and seventy three (273) apartment
building projects at hand in the most prestigious areas of the city such as Gulshan,
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Banani, Baridhara, Dhanmondi Uttara and Mid Town. Eighty Seven (87) completed
apartment buildings have already been handed over to its clients.
Departments at Navana have reputation as a reliable real estate company that gives high
priority to customer desire and needs, has been created through the hard work and
dedication of its work force. Instead of just stressing on good academic qualification
which is compulsory for the executive level employees, Navana has selected its staff
based on their intelligence, creativity and innovation!
Administration and Logistic – Navana has a professional & highly
skilled Administration team to co-ordinate all departments of the company
Logistical services include repair maintenance facilities such as plumbing
and prompt troubleshooting. Permanent maintenance personnel ensure that
the apartments are in good condition.
Accounts and Finance – Navana has an experienced team in this
department headed by senior most cost and management accounting
professionals of Bangladesh.
Sales, Marketing and Customer Service - One of the strongest point of
Navana is it efficient Customer Service Department. This department
gives personal attention to each client and is known for the prompt,
effective action
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Engineering & Design - Navana has developed in house design team for
architectural, structural, planning & electrical design. Navana has one
hundred engineers in construction and development team in addition to its
Quality Control, Monitoring & Evaluation and Construction management
personnel with many senior level professionals, engineers, architects,
planners trained at home and abroad and eminent personalities of the
country.
3.0 Navana’s MIS
3.1 Overview of MIS
At the start, in businesses and other organizations, internal reporting was made manually
and only periodically, as a by-product of the accounting system and with some additional
statistic(s), and gave limited and delayed information on management performance.
Previously, data had to be separated individually by the people as per the requirement and
necessity of the organization. Later, data and information was distinguished and instead
of the collection of mass of data, important and to the point data that is needed by the
organization and was stored.
In their infancy, business computers were used for the practical business of computing
the payroll and keeping track of accounts payable and accounts receivable As
applications were developed that provided managers with information about sales,
inventories, and other data that would help in managing the enterprise, the term "MIS"
arose to describe these kinds of applications. Today, the term is used broadly in a number
of contexts and includes (but is not limited to): decision support systems, resource and
people management applications, project management and database retrieval application.
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3.2 Definition of MIS
An 'MIS' is a planned system of the collecting, processing, storing and disseminating data
in the form of information needed to carry out the functions of management. In a way it is
a documented report of the activities those were planned and executed.
3.3 Navana’s Management Information System
In Navana, all data of a project are stored in their MIS. Specially, we can talk about
lands, constructions, sales and human resources.
Land: Papers & documents of Rajuk, land owner info. , land agreements are
stored and preserved in MIS database.
Construction: Progress info. , project current status, material requisitions are take
place in MIS database.
Sales: Rate chart, client info, and sales info are maintained and stored by MIS.
Human Resource Management: Employee info (official, personal or any
respective info.), payroll system of HR are also keep in MIS database.
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As definition of management information system, while management needs any
subsidiary documents or any query or any other information, then Navana’s MIS submits
or delivers that information to the authority.
4.0 Input, Process & OutputAs, Navana is a big organization with several departments, so, we just go for its sales
department. Below we have just discussed about the sales input, processing and output on
MIS.
4.1 The Current System of sales department
Firstly a user logged into the Navana’s MIS.
Enter the entire sales department module.
Select a menu item to find information what he/she want.
Can enter the client query if the client is new.
Can see the client follow up (installment/booking) information for the existing
client.
Can see the project information and the rate chart of the project.
Can see the over all sales information, sales status and also can add for temporary
sold.
Sales concern person gives responsibility of job task as assignment and also sales
target to the sales person of the sales department.
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Generate the necessary sales report.
4.2 Requirements of the sales department
Login form
Menu for selecting item
To input client query
To see client follow up (installment/booking) information
To see project information
To see rate chart of the project
To see sales information
To input temporary sold
Assign sales target and assignment to the sales person
And also generate the necessary sales report.
4.3 Sales Department Users Perspective
To understand the sales module for the sales department, a diagram or outline is needed
to access or manipulate the sales module.
For this there are mainly two types of user is in sales module:
Sales Person, who can access the sales management.
Administrative User, who can customize the interface, reports on the sales
module according to fulfill the requirements of the sales department.
In use case modeling their used three terms like:
Actor, user of the use case modeling
System, Processing task requested by the user
Goal, achieved by the user or requested result by the user.
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In Sales Use Case Modeling, Sales person is the main user of sales department. (Fig-01)
described the elaboration of Use Case Modeling for sales department.
Sales PersonSales Person
Project Information
Project Information
Client Information
Client Information
Sales Information
Sales Information
Job TaskJob Task
Project DetailsProject Details
Rate ChartRate Chart
Client QueryClient Query
Follow up (Booking / Installment
Status)
Follow up (Booking / Installment
Status)
Temporary Sold
Temporary Sold
Sales StatusSales Status
AssignmentAssignment
Sales TargetSales Target
Log InLog In
Actor GoalSystem
Fig-01: Sales Use Case Diagram
To see the Sales Use Case Diagram, sales user can easily understand about their
responsibility and access permission on the sales module of the sales department.
How the sales use case model working process is described on the sales use case
sequential model.
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4.4 Sales Use Case Activity Diagram
According to the sales use case diagram and the sales use case sequential model, user can
easily understand the process.
But if he/she wants to take the following use case activity diagram then he/she will get
the clear concept of the activity of the over all process, what he/she will do in the sales
department, which is at (Fig-02).
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Display Front Page
Enter User Name & Password
Check User Information with Privilege
Display Front Page with User Information
Correct?
Yes
No
Select Menu
Check Form, Check Requested Data in the Database
Have Record
?Yes
No
Show Interface with Requested Data
Show Interface
Anything Else?
Yes
No
Start
EndFig-02: User Activity Diagram
5.0 Technology Features
5.1 Software
Total software can be divided into 2 parts. They are-
1. Main Server software.
2. Client PC’s software.
Main server’s software is also divided into many parts. They are-
Operating System
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Database
Exchange Server
Domain/Workgroup- Domain
Others
Operating System: In main server’s operating system, they use Windows Server
2008 software. Windows Server 2008 is one of Microsoft Windows' server lines
of operating systems. Released to manufacturing on February 4, 2008, and
officially released on February 27, 2008.
Database: Navana’s database is maintained by Microsoft SQL Server 2008.
Microsoft SQL Server is a relational model database server produced by
Microsoft. Its primary query languages are T-SQL and ANSI SQL.
Exchange Server: There is another name of exchange server is “Internal mail
server” that is maintained by Microsoft Exchange Server 2003. Microsoft
Exchange Server is a messaging and collaborative software product developed by
Microsoft. It is part of the Microsoft Servers line of server products and is widely
used by enterprises using Microsoft infrastructure solutions. Exchange's major
features consist of electronic mail, calendaring, contacts and tasks; support for
mobile and web-based access to information; and support for data storage.
Domain/Workgroup- Domain: Between Domain and Workgroup, Navana use
Domain in their main server. A domain name is an identification label that defines
a realm of administrative autonomy, authority, or control in the Internet, based on
the Domain Name System (DNS).
Others: The other organizational software which are used in main server that is
made by their MIS dept.
Client PC’s software are dived into 3 parts. They are-
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Operating System: In client PC’s operating system; they use Windows XP
professional and Windows 7. Windows XP is a line of operating systems
produced by Microsoft for use on personal computers, including home and
business desktops, laptops, and media centers. It was released in 2001. The name
"XP" is short for "eXPerience". On the other hand, Windows 7 is the latest public
release version of Microsoft Windows, a series of operating systems produced by
Microsoft for use on personal computers, including home and business desktops,
laptops; notebooks, tablet PCs, and media center PCs.
Organizational Software: The organizational software which are used in main
server that is made by their MIS dept.
Others: In other software, they use MS Office 2003, MS office 2007. Microsoft
Office is an office suite of interrelated desktop applications, servers and services
for the Microsoft Windows and Mac OS X operating systems.
5.2 Network
A computer network allows sharing of resources and information among devices
connected to the network. Computer networks can be classified according to the
hardware and software technology that is used to interconnect the individual devices
in the network, such as Optical fiber, Ethernet, Wireless LAN, HomePNA, Power line
communication.
Scale
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Networks are often classified as Local Area Network (LAN), Wide Area Network
(WAN), Metropolitan Area Network (MAN), Personal Area Network (PAN), Virtual
Private Network (VPN), Campus Area Network (CAN), Storage Area Network
(SAN), etc. depending on their scale, scope and purpose.
In Navana Builders LTD., they use Metropolitan Area Network. A metropolitan area
network (MAN) is a network that connects two or more local area networks or
campus area networks together but does not extend beyond the boundaries of the
immediate town/city. Routers, switches and hubs are connected to create a
metropolitan area network.
Network topology
Computer networks may be classified according to the network topology upon which
the network is based, such as bus network, star network, ring network, mesh network,
star-bus network, tree or hierarchical topology network. Network topology signifies
the way in which devices in the network see their logical relations to one another. The
use of the term "logical" here is significant. That is, network topology is independent
of the "physical" layout of the network.
In Navana, they have STAR topology, because their computers are connected each
other with hubs and switches.
5.3Devices
Optical Fiber: An optical fiber (or fiber) is a glass or plastic fiber that carries light
along its length. Fiber optics is the overlap of applied science and engineering
concerned with the design and application of optical fibers. Optical fibers are widely
used in fiber-optic communications, which permits transmission over longer distances
and at higher bandwidths (data rates) than other forms of communications.
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Media Converter: Fiber media converters are simple networking devices that make
it possible to connect two dissimilar media types such as twisted pair with fiber optic
cabling. They were introduced to the industry nearly two decades ago, and are
important in interconnecting fiber optic cabling-based systems with existing copper-
based, structured cabling systems. They are also used in MAN access and data
transport services to enterprise customers.
Network Switch: A network switch is a computer networking device that connects
network segments. It is a network bridge that processes and routes data at the data
link layer (layer 2) of the OSI model. Switches that additionally process data at the
network layer (layer 3 and above) are often referred to as Layer 3 switches or
multilayer switches.
Unshielded Twisted Pair (UTP) Cable: UTP cable is also the most common cable
used in computer networking. Ethernet, the most common data networking standard,
utilizes UTP cables. Twisted pair cabling is often used in data networks for short and
medium length connections because of its relatively lower costs compared to optical
fiber and coaxial cable.
Connector: Connector is a device that attaches a cable to the computer, switch, hub
or any other devices.
Network Diagram:
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5.4 Communication System:
Internal System: In Navana the internal communication system is basically based
on their internal network which is linked up 3 administrative buildings. But, there are
also some ways to do internal communication. They are-
Exchange mail: By using MS Exchange Server 2003, the employees are
connected with server through providing user name and password. Then, they can
open their mail box where they can see new messages, send new messages, check
previous messages or also can do scheduling. It is normally used for internal
formal communication.
Intercom: Employees are also use intercom to do verbal communication inside
the organization.
External System: For external communication, they are provided cell phone by the
organization. By that, they can contact with various stakeholders. Grameen Phone is
a corporate partner of Navana.
6.0 Importance of Management Information System
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The overall purpose of MIS is to provide profitability and related information to help
managers and staffs understand business performance and plan its future direction.
IMPORTANCE OF MIS:
MIS is always management oriented and keeps in view every level of
management and gets the desired information.
Integrated - refers to how diff components (sub systems) are actually
tied up together. e.g.: diff departments of organization linked together.
Useful for planning - as every organization makes log-term and short-
term plans with the help of information like sales & production, capital
investments, stocks etc management can easily plan..
Effective MIS helps the management to know deviations of actual
performance from pre-set targets and control things.
It’s important for increasing efficiency.
MIS provides updated results of various departments to management.
MIS is highly computerized so it provides accurate results.
MIS adds to the intelligence, alertness, awareness of managers by
providing them information in the form of progress and review reports
of an ongoing activity.
Helps managers in decision- making.
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7.0 Conclusion & Recommendation
7.1 Recommendation:
1. E-business: Electronic business, commonly referred to as "e-business", may be
defined as the utilization of information and communication technologies (ICT) in
support of all the activities of business. It will be possible for Navana, if they
maintain web base MIS system.
2. Outer Dhaka:
a. Online networking system: If they go for establishing corporate office
outside Dhaka, then the existing network system will be much costly to
maintain MIS. In that case, they can turn their existing network system to
online networking system.
b. Web based application: In that case, they have to install web based
application and software.
7.2 Conclusion:
A management information system (MIS) is a subset of the overall internal controls
of a business covering the application of people, documents, technologies, and
procedures by management accountants to solve business problems such as costing a
product, service or a business-wide strategy. Management information systems are
distinct from regular information systems in that they are used to analyze other
information systems applied in operational activities in the organization.
Academically, the term is commonly used to refer to the group of information
management methods tied to the automation or support of human decision making,
e.g. Decision Support Systems, Expert systems, and Executive information systems.
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Bibliography:
www. Google .com
http://en.wikipedia.org
http://www.navana-bd.com/
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