report manager 4.3 launch
DESCRIPTION
What’s New in Report Manager See all the new features in N-able Report Manager! Report Manager delivers reporting power and ease of use you’re unlikely to find anywhere else. See why Report Manager is a perennial Partner favorite. In just 20 minutes we’ll show you: · New features & data in the latest release of Report Manager · How to include custom branding for each end customer · How to make reporting automated and easy · Which reports MSPs value the most · How reporting can be an important customer touch pointTRANSCRIPT
What’s New in Report ManagerKaren Recoskie
Product Manager
© 2014 N-able Technologies, Inc. All rights reserved.
© 2014 N-able Technologies, Inc. All rights reserved.
Webinar FAQ• Time expectation: 20 minutes• Question window is open• This will be recorded and posted
within the next week
Phone: 1-888-200-4200Access Code: 14152951
Agenda• Why is reporting important? • Which reports MSPs value the most• Demo of new features! • Q&A
© 2014 N-able Technologies, Inc. All rights reserved.
The Importance of ReportingCommon challenges• Many IT providers choose not to do reporting at all, citing the
high cost and intense effort. • In some cases, they deploy techs on site to further the
relationship and “show” the work. This is an expensive and non-optimal solution.
Reporting promotes…• The ideal go-to relationship• On-going repeat business. • You as the first choice when your customers need something
new.
© 2014 N-able Technologies, Inc. All rights reserved.
How does Report Manager deliver this?
• More than 40 reports provided out-of-the-box highlight crucial IT insights
• Integrates data across systems• Maintain history for compliance requirements• Scheduling options automate the process• Customizable reports allow you to tell the story you need to tell. • Have a meaningful discussion with your customers about the health
of their environment and what you’ve done for them…• The following back-ups were completed….• The following patches were applied…. • X% of machines are currently up-to-date• These tickets were closed in X time…• Breakdown of current disk usage reveals…. • Our technicians completed the following
tasks….
© 2014 N-able Technologies, Inc. All rights reserved.
Top Reports Recommended by N-able Partner Development Specialists
© 2014 N-able Technologies, Inc. All rights reserved.
• The Executive Summary ReportA scorecard report showing the business value of the services you have delivered
• Capacity Planning ReportIdentify devices approaching utilization limits
• AV Status ReportConsolidated reporting of all your antivirus solutions
• Ticket Summary ReportThis report leverages your PSA and provides a high level summary of open tickets versus closed, average time to resolution, and open ticket age, as well as specific details for each ticket opened within the report period.
• Network Assessment ReportProvides a complete summary of a customer or prospect’s environment by pulling asset, capacity planning, and security status information from the N-central Professional and Essential agents.
New Features in Report Manager 4.3Just Released on May 26, 2014
• Help Desk Manager Support• Executive Summary• Ticket Summary Report
• Customer Level Branding• Available for Reports Admin, Product Admin, SO Admin and
Customer Admin• Enable/Disable for SO and Customer• Includes Customer Search
• Scheduled Reports - control delivery options • Configurable Exports – improved trimming feature• Installation - Requirements Checker improvements• Windows® 2012 R2 Support
© 2014 N-able Technologies, Inc. All rights reserved.
Demo
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
Questions?
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
Thanks for Attending
• Questions? [email protected]• Sign up for a free trial at N-able.com. • Slides will be available at:
www.slideshare.net/N-ableSlides/
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.
Legal Information
N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive property of N-able Technologies, Inc. and its affiliates. For a complete list of N-able’s trademarks, service marks, and logos, please visit http://www.n-able.com/trademarks.aspx . All other trademarks or works mentioned herein are used for identification purposes only and may be or are intellectual property of their respective companies. N-able Technologies and SolarWinds Worldwide, LLC are not affiliated with any of the respective companies.
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.