Universiti Teknologi Mara

PET’S HOUSE

September 2011 – January 2012

GROUP MEMBERS:

NAZIHAH BT MOHD ZAID (2010861136)

NOR AMIRA ADILA BT A.RAHMAN (2010877606)

NURUL NADIAH BINTI AHMAD NAZRI (2010242168)

ENT 300

AC220 3H

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CONTENT

1.0 INTRODUCTION

1.1 Executive Summary

1.2 Purpose

1.3 Business Background

1.4 Owner’s Background

2.0 ADMINISTRATION PLAN

2.1 Organizational Chart

2.2 Lists of Administrative Personnel

2.3 Schedule of Tasks and Responsibilities

2.4 Schedule of Remuneration

2.5 List of Office Equipment and Supplies

2.6 Administration Budget

3.0 MARKETING PLAN

3.1 Profile of Services

3.2 Target Market

3.3 Market Size

3.4 Competition

3.5 Market Share

3.6 Sales Forecast

3.7 Marketing Strategies

3.8 Marketing Budget

4.0 OPERATIONAL PLAN

4.1 Operational Process

4.2 Process Flow Chart

4.3 Capacity planning

4.4 Lists of Equipment

4.5 Layout Plan of Operational and Office

4.6 Overhead Budget

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5.0 FINANCIAL PLAN

5.1 Project Implementation Cost

5.2 Sources of Financing

5.3 Table of Depreciation

5.4 Loan Amortization Schedule

5.5 Hire Purchase Repayment

5.6 Cash Flow Pro Forma

5.7 Profit and Loss Pro Forma

5.8 Balance Sheet Pro Forma

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1.0 INTRODUCTION

We are planning to form a partnership business which consists of three

partners. We decided to provide services for pets and pet’s owner to make their life

easier in handling the pets. The name of our company is ‘PET’S HOUSE’. It shows

that our highest priority is to give genuine care and comfort our ‘patient’ and pet

resort guest so that they feel like home. ‘PET’S HOUSE’ is located at a shop lot in

Saujana Impian, Kajang. The business will start the fully operation on 1st Jan 2012.

1.1 EXECUTIVE SUMMARY

PET’S HOUSE is a full service animal facility dedicated to consistently providing

high customer satisfaction by rendering excellent services, quality pet care, and

furnishing a fun, clean, enjoyable atmosphere at an acceptable price. We will

maintain a friendly creative work environment which respects diversity, ideas, and

hard work.

The timing is right for starting this new venture. Animals are playing a large role in

our lives, and working people are choosing to provide them with a good life. Loving

families with active pets and an active conscience are in search of better lives for

their pets and peace of minds for themselves, causing busy animal lovers to flock to

an ever-growing number of animal day care facilities across the nation. For customer

convenience, in addition to day care, PET’S HOUSE will include overnight care,

wash your own pets, pets grooming, animal wellness, pet portraits, gift and pet

specialty product, all in one facility.

To achieve our objectives, PET’S HOUSE is seeking RM 230,000. This amount

did not include the money received from entrepreneur fund from Bank Negara

Malaysia under Entrepreneur Fund Scheme amount RM 100,000 and all the partner

contribution of RM 80,000. This loan will be paid back from the cash flow of the

business within seven years, collateralized by the assets of the company, backed by

personal integrity, experience and a contractual guarantee from the owner. Start up

cost will be used to purchase fixed asset of RM 100,000. The remainder will be used

for supplies, advertising, and cash on hand.

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1.2 PURPOSE

The business plan is specially prepared for bankers and suppliers to convince

them about our business in order to raise capital and obtain support for the venture.

The purpose of the business plan is to seek for a business loan of RM120, 000

in order to launch the operation of our business ‘PET’S HOUSE’. The ‘PET’S

HOUSE’ start-up cost will be approximately RM300, 000 which will include the rent

of the shop lot, buying the assets and other expenses associated with the opening of

the business. The assets needed to run the business are animal cages, pet’s spa

equipments, medical equipments, accessories, and animal’s food.

The other alternative to raise fund is by the help from the government

agencies such as Bank Kerjasama Rakyat Malaysia which offered Youth Business

Scheme. Bank Negara in addition also offered a scheme called ‘New Entrepreneurs

Fund 2’. The aim the scheme is offered to help the new entrepreneurs to start the

business either a new business or develop an existing one. All the amount of loan

borrowed will be settle down within 7 years time.

1.3 COMPANY BACKGROUND

Our main service is to provide personal service in beautiful surrounding to

ensure that the ‘PET’S HOUSE’ is your pet’s home. Our company is planning to

offer variety types of services such as pet’s care, sales and provide animal’s

equipment, treatment, provide services from the veterinarians and pet’s spa. All the

service is only offer to several types of animals like cats, dogs, sugar gliders, rabbits,

hamster, and tortoise. We choose to provide the service to this group of animals

because this group of animals are the most preferable pets among the pet lovers in

Malaysia. This decision also takes into the consideration of result from a survey

made by us toward residential area nearby.

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As a new company in this industry, we chose to form a business in the form

of partnership. This is because this form of business is easy to set u a few formalities

and easier to secure financial assistance from financial institution compared to sole

proprietorship. There are several advantages to form a business in partnership such as

equity can be increase through enlisting additional partners. Second, business risk

can be reduced and distributed among partner and the third is in case of losses, each

partner will share the burden equally according to the capital contributed in the

business. In addition, a lot of ideas, talents, and skills can be pooled together for

better management and the responsibility of managing and handling the business can

be divided equally among partners.

Our company’s strengths are, we are providing more variety of new services

to pets and pet’s owners compare to our competitors in this industry. The

introduction of some new services such as the delivery of pets if the owner did not

have time to come and take the pets and we will be collaborated with the

veterinarians from the government hospital that will help us in managing the pets.

Moreover, our company is located at a strategic area where many residential area

nearby. These will attract the pet’s owner to choose us to handle their pets as they do

not have to go far to get treatment for their pets. Other strength is, we are linked to

several government agencies which are related to our business. These will help us in

managing our business so that the business is running smoothly.

Our weakness is, we are maybe affected by some bad issues that occurred recently

like the ‘PET KNODE’ issue. This issue will make the pet’s owner be aware to send

their pets to our shop to get treatment. To overcome this issue, we will give free

treatment or services to 50 first customers that come to our shop. By doing this,

customers can value our service through what they are experienced during receiving

the service from us. As the result, we might get good perception from our potential

customers. Another issue is, to employ employees that have experienced in handling

pets and lacking of pet’s care skill. To overcome this problem, the employees

employed will be sent for training regarding to pets care and so on. When the

employees have the knowledge on how to handle the pets at the shop, these will

result in efficiency.

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1.4 OWNER’S BACKGROUND

This company is set up by three partners. Below are the details of the three

partners.

Name Ayu Sarah binti Roslan.

Age 28 years old.

Address No 28, Jalan Galaxy, Taman Perumahan Kuching, Kajang,

Selangor.

Telephone No 010 – 4467000.

Status Married.

Relevant Qualification Graduated from Putra University of Malaysia (Bachelor In

Veterinary).

Working Experienced Currently work as veterinarian at Hospital Kajang.

Name Nora Elena binti Jason Abdullah.

Age 27 years old.

Address 4B-08-57,Green Condominium, Petaling Jaya,Selangor.

Telephone No 017- 3663663.

Status Single.

Relevant Qualification Graduated from MARA University of Technology

(Bachelor in Business Administration).

Working Experienced Worked as Marketing Executive at AEON BHD.

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Name Hannah Irwan.

Age 25 years old.

Address 2-3-4, Riana East Condo, Wangsa Melawati, Kuala Lumpur.

Telephone No 013 – 3369312.

Status Single.

Relevant

Qualification

Graduated from MARA University of Technology (UiTM)

(Bachelor in Accounting).

Post Graduate Student at National University of Malaysia

(Master in Business Administration).

Working Experienced Currently work with Maybank Bhd.

2.0 ADMINISTRATION PLAN

As a pets care centre we also have our own mission and vision that we must to achieve during run the business.

2.0.1 Mission

The mission of Pet’s House is to provide genuine care and comfort of our customers .We exist to attract and maintains customers as well as 10% in 3 years. When we adhere to this maximum, everything else will fall into place. Our services will exceed the expectation of our customers and give services at reasonable price.

2.0.2 Vision

To be among the highest quality pets care centre in Kajang within 8 years and have a branch for every state in Malaysia for the next 20 years.

2.0.3 Objective

To create superior value with customers and image in first 3 years. To develop sustainable, profitable start-up business.

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2.1 ORGANIZATIONAL CHART

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MANAGER

ADMINISTRATIVEMANAGER

MARKETINGMANAGER

OPERATIONMANAGER

VETERINARIAN

VETERINARIAN

ASSISTANT

SHOP ASSISTANT

CLEANER

FINANCIAL MANAGER

2.3 LISTS OF ADMINISTRATIVE PERSONNEL

POSITION NO. OF STAFF

Manager 1Administrative Manager 1

Marketing Manager 1

Operation Manager 1

Financial Manager 1

Veterinarian 1

Veterinarian Assistant 1

Shop Assistant 2

Cleaner 2

*Operation hour at 10 am – 9 pm (Monday to Friday)

10 am – 5 pm (Saturday to Sunday)

2.4 SCHEDULE OF TASK AND RESPOSIBILITIES

POSITION TASKS AND RESPONSIBILITIES

Manager To plan, implement and control the overall management of the business.

To plan monitor the strategic progress of the business.

To be accountable for the overall performance of the business.

Administration Manager Recruit worker Arrange the worker line and do

specification duties for worker due to their position.

Make task schedule for staffMarketing Manager To plan strategic marketing Operation Manager Control the service processFinancial Manager To prepare financial statement and express

opinionVeterinarian Do health checking on pets that is left

overnightVeterinarian Assistant Help the veterinarian to do her dutiesShop Assistant Refill the stocks to be soldCleaner Make sure the shop in clean condition

2.5 SCHEDULE OF REMUNERATION

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POSITION NO

MONTHLY SALARY

(RM)

EPF11%(RM)

SOCSO2%

(RM)

TOTAL AMOUNT

(RM)

Manager 1 3000 330 60 3390

Administrative Manager

1 2000 220 40 2260

Marketing Manager

1 2000 220 40 2260

Operation Manager

1 2000 220 40 2260

Financial Manager 1 2000 220 40 2260

Veterinarian 1 1200 132 24 1356

Veterinarian Assistant

1 700 77 14 791

Shop Assistant 2 1400 154 28 1582

Cleaner 2 1100 121 22 1243

2.6 LISTS OF OFFICE EQUIPMENTS AND SUPPLIES

Items Quantity Price/Unit (RM) Total (RM)Computer 1 3000 3000

Stationery 1 set 60 60

Telephone 1 40 40

2.7 ADMINISTRATION BUDGET

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Items Fixed Asset(RM)

Monthly Expenses(RM)

Other Expenses(RM)

Land & Building 230000

Furniture 80000

Fixtures & Fitting 5000

Equipment 3000

Salary ( EPF & SOCSO)

1450

Rent 2400

Utilities 500

Office Supplies 100

Business Registration 2000

Business Licence 5000

TOTAL 318000 4450 6000

3.0 MARKETING PLAN

Marketing is the process of planning and executing the conception, pricing,

promotion, and distribution of goods, services, and ideas to create exchanges with

targets groups that satisfy customer and organizational objectives.

Before we sell the product or services, we need to study the basic needs and

wants of customers. It is because the main objective of marketing concept is

customer satisfying. To satisfy the customers, the good should be easy to get on the

time when it is needed. Besides, the price should be reasonable. If not, sales will be

decrease and not expand.

The major concept of our company is to sell the effectiveness and also to satisfy

needs and wants by customer as well as contributing towards profit for the business.

The major function of these marketing plan are buying, selling, transportation,

storing, grading, financing risk, and gathering information on the customer’s needs.

3.1 PROFILE OF THE SERVICES OFFER

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General Services

i. Day care – provided only during the office hour

ii. Overnight care – leave your pets as long as necessary for 24 hour care and

attention

iii. Gift shop – provide specialty pet- related gifts

iv. Wash your own pet – provide tubs, brushed, safe shampoo, dryer, apron for

client who bring their pets in to wash.

v. Pet portraits – On- site portrait opportunities.

Medical Services

i. General Treatment

ii. Breeder and Mating services

iii. Urine analysis

iv. Dental services

v. General treatment

Pets Food and Accessories

i. Basic food – Friskies, Wellpets, Pedigree, Alex, Ono

ii. Healthy food - Regal or Premium Edge

iii. Supplement - Blackwood, Cat Eyes, oxbow, 8 in 1 rabbit vita

iv. Collar, leash

v. Toys

Pet Fashion Boutique

i. T- shirt, dress,

ii. Hood and Shoes and stocking

iii. Jackets and coats

iv. Shoes and stocking

v. Carrier/ porch

Professional Grooming and Spa

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i. Brushing and bathing

ii. Trim and styling

iii. Pet massage

iv. Spa treatment and service (aromatherapy, hydro-massage, doggy facial, fur

colouring, pet pawdicure, teeth brushing, doggy workout)

v. Pets skin consultation

Pet Wellness

i. Dogs and cats training

3.2 TARGET MARKET

We will not be successful waiting for the customer to come to us. Instead, we

must focus on the specific target market segments whose needs match our offering.

Focusing on targeted segments is the key for our future. We are targeting based on

four basis of segmentation which are demographic, geographic, psychographic, and

behavioural.

Demographic :

Our target market consists of pet’s owner that have the financial capabilities

to care for their pets in an elaborate manner. Most will be from double income homes

with high profile jobs that require an extensive amount of time away from the home.

Our target market consists of men and female primarily between the ages of 35 and

65. They live in the upscale suburbs surroundings the metropolitan area. Our market

segment customers will lead a lifestyle in which their pets play a large part and these

pets are often seen as “children” by their owners

Geographic :

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We have chosen our target market because they own the pets and have the

ability to afford a service. We are aware that our service is an extra in life, not a

necessity. We anticipate and expect to cater to the upper- class citizen within our

geographical area. We chose this group because they are most likely to have pets

who would consider a member of the family. Considering the rise in income and

population, coupled with the increased spending for pet-related item and services, the

demand for pet services can only increase.

Psychographic :

Our company target is depends on the personality of our customers whether

he or she likes to have pets or not. This is important because if less people like to

have pets, we will incur loss for this business.

3.3 MARKET SIZE

Our market size at the beginning is situated at Saujana Impian Kajang,

Selangor Darul Ehsan. The location of the business is near to the city. The great

decision in choosing the locations is for customers convenient to obtain the services

from us especially for customer around Kajang, Cheras and Bangi.

We divided our customer into 3 categories. There are local people, small

retailer, and people out of Kuala Lumpur.

We make assumption that local people will demand for services compared to

small retailer and people out of Kuala Lumpur that will demand for more other

services provided. The calculation of our market size is based on the following:

Market Segment Location

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Local People In the area of Kajang.

Small Retailer In the area of Kajang.

Out of Kuala Lumpur and

Selangor.

People Out of Kuala Lumpur Out of Kuala Lumpur and

Selangor.

1. Local People:

-Number of Local People per month: 55

-Amount Spend For Each People: RM 450

-Market Size: RM 24,750

2. Small Retailers:

- Number of Small Retailer per month: 35

-Amount Spend For Small Retailer: RM 550

-Market Size: RM 19,250

3. People Out of Kuala Lumpur And Selangor:

- Number of Local People per month: 30

-Amount Spend For Each People: 400

-Market Size: RM 12,000

Total Market Size:

= RM 24,750 + RM 19,250 + RM 12,000

= RM 56,000

3.4 COMPETITION

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ADDRESS WEAKNESSES STRENGTH

Chong And Wong Enterprise.

16A, Jalan 1/7, Bandar Teknologi Kajang, 43500, Semenyih, Selangor.

- Too expensive.

- Not strategic

location.

- Near to junk yard.

- Establish company.

- Have many

branches.

- Good

infrastructures.

Everise Veterinary Clinic.

16, Jalan KP1/3, Kajang Prima, 43000 Kajang, Selangor.

- Too expensive.

- Live stocks do not

properly taken care.

- Parking problems.

- Have many loyal

customers.

- Offer variety of

services.

- Good in managing

the company.

Reliance Veterinary Clinic & Surgery.

No. 8, Jalan Seksyen 1/18, Taman Kajang Utama, 43000 Kajang Selangor.

- Staff did not have

knowledge in pet’s

care.

- Parking problems.

- Limited services

provided.

- Have many

branches.

- The shops look

attractive.

- Strategic location.

ST. Angel Animal Medical Centre (Kajang Sdn Bhd).

No. 20, Jln Desa Bunga Raya, Desa Bunga Raya 43000 Kajang Selangor.

- Not strategic

location.

- Too expensive.

- The premise didn’t

look attractive.

- Establish company.

- No parking

problem.

- High quality of

services.

3.5 MARKET SHARE

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No. Name And Address Of

The Business.

Before Entering

The Market

(per month).

After Entering The

Market ( per month).

% RM % RM

1 Chong And Wong Enterprise.

16A, Jalan 1/7, Bandar Teknologi Kajang, 43500, Semenyih, Selangor.

35 19,600 33 18,480

2 Everise Veterinary Clinic.

16, Jalan KP1/3, Kajang Prima, 43000 Kajang, Selangor.

20 11,200 18 10,080

3 Reliance Veterinary Clinic & Surgery.

No. 8, Jalan Seksyen 1/18, Taman Kajang Utama, 43000 Kajang Selangor.

20 11,200 14 7,840

4 ST. Angel Animal Medical Centre (Kajang Sdn Bhd).

No. 20, Jln Desa Bunga

Raya, Desa Bunga Raya

43000 Kajang Selangor.

25 14,000 21 11,760

5 Pets House,

16, Jalan Impian Perdana 1, Saujana Impian, 43000 Kajang, Selangor.

- - 14 7,840

TOTAL 100 56,000 100 56,000

3.6 SALES FORECAST

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Estimates Sales Of The Pets House For The Year 2012.

MONTH ESTIMATES SALES (RM)

January 56000

February 76230

March 78900

April 78900

May 86980

June 83456

July 85732

August 81900

September 93210

October 78900

November 75347

December 88900

Total 961455

ESTIMATES SALES OF PETS HOUSE FOR THE SECOND AND THE THIRD

YEAR (2013, 2014)

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Estimated sales for the year 2013 Increase by 20%*

RM 1,153,746

Estimated sales for the year 2014 Increased by 35%*

RM 1,298,654

*based on the first year sales

3.7 MARKETING STRATEGIES

Our marketing strategy is a simple one: satisfied customers are our best

marketing tool. When a customer leaves our business with a happy pet knowing that

it has a fulfilled day, our name and service will stand on its own.

3.7.1 SERVICES STRATEGIES

Offer several multiples services, 24 hour care and customers convenient at

one location.

All the customers will be treated equally

Emphasize the customers satisfaction

3.7.2 PRICING STRATEGIES

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Pricing varies on the size of the pets, condition of the cost, behaviour of the

pets, and service desired.

Exception are made for the elderly, behaviorly challenged, disabled or other

pets that may become overly stressed while being groomed.

PET HOUSE will be priced at the upper edge of what the market will bear,

competing with similar types of services in the area.

Competitive and affordable

Below are the price guidelines for pets of average size and behaviour,

groomed on a regular basis.

CATS LARGE DOGS (50 – 90 lb)

RM 45 Bath/ Brushout / standard lion

clip if desired.

RM 55 Bathing shorthair

RM 65 bathing long hair

RM 75 clipping

RM 80 + extra styling breeeds

SMALL DOGS (up to 20 lb) EXTRA LARGE DOGS

RM 40 bathing RM 55 minimum shorthair

RM 45 clipping RM 70 minimum longhair bath

RM 50 extra styling breeds RM 90 minimum heavy coat breeds

MEDIUM DOGS

RM 45 bathing

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RM 55 clipping

RM 65 + extra styling breeds

3.7.3 DISTRIBUTION STRATEGIES

We are providing our services directly to our customers in our shop

This will make us more focus on customer’s demand

sellers customer

sellers small retailer

3.7.4 PROMOTIONAL STRATEGIES

We will host a open house with a business card drawing for one free service.

We will offer discount after a specified number of visits for the six months to

establish a client base.

For examples

a. 10 times wash your pets = one free day care visits gift certificate

b. 10 times day care visits = one free overnight visit gift certificate

c. 10 times overnight visit = one free wash your own gift certificate

d. Giving promotional item such as Frisbees, collar, mugs ,etc with our

business logo imprinted to 3months loyal customers

e. Multiples pets from the same family = family discount rate

Our other promotional strategies are

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Signboard – for premises

Business cards – provide business cards so that customers can easily

can make appointment to get the services offer

Advertising brochure – distribute to large businesses for bulletin

board,

Offering 10% discount for a limited time to build a client base.

Direct mail will be sent to registered pets owners in the Kajang area..

Brochure – distribute to residential area nearby, National Zoo, local

veterinarians, and suppliers

Web page creation - platform for customers to know about our

business.

3.8 MARKETING BUDGET

Estimation of marketing expenses

Item RM

Transportation(motor vehicle) one-off payment RM 26,000.00

Signboard (2 units) one-off payment RM 317.00

Business card RM 153.90

Promotional Item RM 432.00

Advertising Brochure RM 250.00

Brochure RM 357.00

Total RM 27, 509.90

4.0 OPERATIONAL PROCESS

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Pet’s House wants to set itself apart from other animal service facilities that may

offer one or two types of services. The focus of Pet’s House is its day care and

overnight care service. However, the services we provide will be above and beyond

what our competitor can offer. We will offer wide range of services to the selected

pets which are cat, dog, rabbit, hamster, sugar glider and tortoise. Services are as

follows :

1. Day care.

Customer can just walk-in our store and left their pets for us to care until they

come back from work. For cats, dogs and rabbits, we will put the pet in a

cage called ‘house’. Every ‘house’ has a clean atmosphere and contains a toy

so that pets will feel comfortable. Then, we will feed, wash, and groom the

pet once a day. For other type of pets, we will monitor their food and cleans

their cage. This service is only provided during the office hour.

2. Overnight care

This service is provided for pet’s owners that need to leave their pets for a

longer time due to reasons that cannot be avoid such as if they have to fly

overseas or they do not want to bring along their pet for a long trip. Our shop

gives them the services that they need. Customers can walk-in to our shop to

discuss about the period of time they will be leaving their pets and then just

give their pets to us. We will take good care of them. We will provide them a

‘house’ and same as the day care service, we will feed, wash, groom and

monitor the pet. We will accompany the pet for a walk if needed. For small

typed pets, we will monitor their food and cleans their cages.

3. Wash your own pet

This service is a unique service that we have. We provide a place and

complete equipment for pet’s owners to wash their pets.

4. Pet portraits

Pet’s owner who wishes to keep a perfect picture of their pet, Pet’s House is

the place. We provide a experienced photographer to take the pictures.

5. Medical treatment

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We will provide medical treatment for pets that is left for day care and

overnight care and also for customer who wish to consult our veterinarian.

6. Gift shop and other products offered

Customers can get the variety of gift from out shop and ask our staff about

any suitable product that they want for their pets.

4.2 Process Flow Chart

Legend :

Symbol Activity Description

Operation Activity that modify, transform or give added

value to the input.

Transportation Movement of materials or goods from one place

to another.

Inspection Activity that measure the standard or quality.

Activity chart for Day care and Overnight Service

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Greet the customerDiscuss about which services they wantGet the relevant information from the customerBrief the customer about terms and conditionsGet the agreement from the customer regarding terms and conditionsSend the customer to the doorStaff will take their pet to the ‘house’Provide the pet with food and waterWash and groom the pet or wash the cage for small typed petMonitor the pet and do medical checkingGive the pet back to their ownerGet feedback from the customerMake amendment accordingly

4.3 Capacity Planning

Direct Labour Planning Schedule

No Position No of staff

required

Salary/Monthly

(RM)

EPF 11%

(RM)

Socso 2%

(RM)

Total (RM)

1. Operation Manager 1 2000 220 40 22602. Shop Assistant 2 700*2=1

400154 28 1582

3. Cleaner 2 550*2=1100

121 22 1243

4. Veterinarian 1 1200 132 24 13565. Assistant

Veterinarian1 700 77 14 1582

Total 7 6400 704 128 80234.4 LISTS OF EQUIPMENT

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Entrance

Type Item Price (RM)

Quantity Total (RM)

Grooming Grooming equipment 1350.00 1 1350.00Oster Crygogen-X Blade 4.90 3 14.70Universal Slicker Brush 4.90 3 14.70Medium Slicker Brush 3.90 3 11.70Deluxe Deshedder 3.90 3 11.70Hand Dryer 22.90 2 45.80

Spa Spa equipment 1600.00 1 1600.00Standard hydrobath 120.00 2 240.00Pedicure Station machine 98.00 2 196.00Comb 3.90 3 11.70Oster Cordless Nail Filer 90.00 2 180.00Simpsons Deluxe Large Nail Clipper

100.00 2 200.00

Medical Medical equipment 3100.00 1 3100.00Dental care – Tooth 0.80 200 160.00Dental care – Toothpaste 0.60 150 90.00Surgical instruments ( set ) 55.00 3 165.00

General Cage for Cats 45.00 20 900.00Cage for Dogs 65.00 20 1300.00DSLR camera 2500 1 2500.00Canon Photo Printer 270 1 270.00Total 12361.30

4.5 LAYOUT PLAN OF OPERATIONAL AND OFFICE

Shop Lot 1 for Services

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Shop Lot 2 for Products

4.6 OPERATIONAL BUDGET

Item Fixed Asset (RM)

Monthly Expenses (RM)

Other Expenses

(RM)Equipment 12361.30Opening Inventory ( 1st month)

45000.00

Wages + EPF + SOCSO 8023.00Utilities 500.00Shop rent 2400.00Deposit for rent 2400.00Deposit for utilities 500.00Total 12361.30 55923.00 2900.00

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For small pets

WaitingArea

Staff Room

Storage Area

Cage for Cat

Cage for DogsCage for Dogs

Washing Area

Veterinar Area

Grooming Area

Leash for dog

Gon

dol

a

Gondola

Gondola

Gondola

Gondola

Gondola

GondolaG

ondo

la

Dog’s Product

Cat’s Product

Hamster’s Product

Rabbit’s Product

Sugar Glider’s Product

Tortoise’s Product

Storage Area

Office

Staff Room

Cou

nter G

ift

Gift

Gift

Entrance

Door to next shop lot

Back Door