replacement guide for hughesnet voice equipment - support...your pc/router directly to the hughesnet...

Replacement Guide for HughesNet® Voice Equipment

TABLE OF CONTENTS

Preparing to replace your HughesNet ATA ................. 5

Disconnect the old ATA .......................................... 7

Connect and power up the new ATA ....................... 11

Wait for ATA to become operational ....................... 14

Check ATA operation ............................................ 15

If you need assistance .......................................... 18

Pack the old ATA for return to Hughes ................... 19

Ship the package ................................................. 21

Track the return package ...................................... 22

Check return shipment status ............................... 22

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Follow these instructions to replace an Analog Telephone Adapter (ATA) with a new one. In these instructions, old ATA refers to the ATA that needs to be replaced, and new ATA refers to the replacement ATA.

Upon receipt of the new ATA, you have 30 days to activate your replacement ATA with your current Voice service. If the replacement ATA is not activated within 30 days, you may experience service interruption.

IMPORTANT: Pay special attention to any information indicated by

or

Before you begin, make sure you can access the Internet by connecting your PC/router directly to the HughesNet modem. Once you can access the Internet, proceed to the instructions. If you cannot access the Internet, call Customer Service toll free at 1-866-347-3292 to get the issue resolved before proceeding further.

NOTICE

NOTICE

5

Preparing to replace your HughesNet ATA

1. Identify your current ATA model number from the images below.

2. Unpack your new ATA and take note of the MAC address printed on the bottom.

Important—Keep the following items:

Box and packing material to return the old ATA to Hughes.

UPS return label for prepaid shipment of the old ATA back to Hughes.

Cisco SPA122 InnoMedia MTA6328 InnoMedia MTA8328

6

3. Identify the modem model currently connected to your ATA. Examples provided below:

• Ethernet ports outlined in red.

• All diagrams moving forward will use the HT2000W

Figure 1. HT1000/HT1100 Figure 2. HT2000W

7

Disconnect the old ATA

If you currently have a Cisco SPA122, refer to Figure 3.

If you currently have an InnoMedia MTA6328, refer to Figure 4.


1. Disconnect the PC/router from the ATA.

2. Disconnect the power to the ATA.

3. Disconnect the ATA from the HughesNet modem.

4. Disconnect your phone cord from the ATA.

5. Set the old ATA and its power supply aside. (Pages 19–22 explain how to return the old ATA and power supply to Hughes)

Note:

• The ATA does not have a power (off-on) switch.

• There are several models of the HughesNet satellite modem (see Figure 1 and Figure 2) and yours may look slightly different from the model pictured in the following figures.

8

HughesNet satellite modem

Cisco SPA122

Phonecord

Ethernetcable

Transmitcable

DCpowercord

DCpowercord

Ethernetcable

Figure 3. Disconnecting the Cisco SPA122

9Figure 4. Disconnecting the InnoMedia MTA6328


InnoMedia MTA6328

PhonecordEthernet

cable

Transmitcable

DCpowercord

DCpowercord

Ethernetcable


InnoMedia MTA8328

Phonecord

Ethernetcable


Ethernetcable

Transmitcable

DCpowercord

11

Connect and power up the new ATA



Model numbers are located on the bottom of the ATA unit.

1. Connect the new ATA from the yellow WAN port on the ATA to the HughesNet modem LAN port.

2. Plug the phone into the Phone 1 port of the new ATA. On the InnoMedia MTA6328, Phone 2 is not supported. Do not connect anything to Phone 2.

3. Connect the ATA’s power supply adapter on the rear panel of the ATA (DC 5V POWER).

Plug the power plug into the surge protector or power outlet last. This is to avoid static electricity discharges that could shock you and/or damage the ATA.

4. Plug the power supply into your electrical outlet.



**Do not connect yourPC/router at this time

PhonecordEthernet

cable

Transmitcable

DCpowercord

DCpowercord

Ethernetcable

InnoMedia MTA6328


InnoMedia MTA8328

Phonecord

Ethernetcable


Ethernetcable

Transmitcable

DCpowercord

**Do not connect yourPC/router at this time

14

Wait for the ATA to become operational

When you plug in the power adapter, the new ATA will begin the activation process. Activation is complete when the LED lights match Figure 8 for the MTA6328 and Figure 9 for the MTA8328.

During the activation time, you will not be able to use the phone(s) connected to the ATA.

Do not unplug the ATA power cord during installation.

NOTICE

15

Figure 8. MTA6328 Figure 9. MTA8328

Check ATA operation

Identify your new ATA model below. When your ATA has completed activation your LED lights should match Figure 8 or Figure 9.

Note: Activation can take up to 10 minutes to complete.

1. Once the LEDs are steady, check for a dial tone.

• If you do not receive a dial tone, proceed to page 18.

2. Connect your PC/Router to the Green LAN port on the new ATA as shown in Figure 10 or Figure 11.

3. Check your Internet access.

16Figure 10. Connecting PC/router to MTA6328

Transmitcable


InnoMedia MTA6328

PhonecordEthernet

cableDCpowercord

DCpowercord

Ethernetcable

17Figure 11. Connecting PC/router to MTA8328

InnoMedia MTA8328

Phonecord

Ethernetcable


Ethernetcable

Transmitcable

DCpowercord

18

If you need assistance

If you have a question or need assistance, call HughesNet Customer Care toll-free at 1-866-347-3292. Please read this book in its entirety before calling Customer Care.

If you cannot complete the replacement procedure, it may be that the replacement was not authorized or that the 30-day authorization period has expired.

When contacting Customer Care, mention that you are calling about the HughesNet Voice ATA replacement program and describe the issue you are experiencing.

Note: You will need to provide the following information:

• RMA number from the UPS return label. (See Figure 12)

• Your site account number (SAN) found on your HughesNet bill.

• The MAC address of your new InnoMedia ATA.

19

Pack the old ATA to return it to Hughes

Return the old ATA to Hughes within 30 days from the date the new ATA is shipped to you using the supplied prepaid shipping label. Please return your old ATA, old power supply, and any cables you are not using.

1. Pack the old ATA, power supply, and cables in the packing material and box that the new ATA was shipped in.

2. Tightly seal the box with packaging tape. (Use only packaging tape.)

3. Place the UPS return label (to Hughes Network Systems) on the box so it covers the old label with your address on it.

Note: Record your Return Material Authorization (RMA) number. You will need it for any inquiry. Also record the tracking number if you want to track the return shipment to Hughes. The RMA number and tracking number both appear on the UPS return label, as shown in Figure 12.

20Figure 12. Return label

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Ship the package

To ship the equipment, take the box to any staffed UPS location or give the box to any UPS driver. Do not take the box to a UPS Drop Box—it will not fit.

You can find UPS locations online at www.ups.com/dropoff.

1. Enter your address.

2. Select the type of location you want to search for. Staffed UPS locations include those designated as:

• The UPS Store

• UPS customer centers

• UPS Alliance locations

• Authorized shipping outlets

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3. Click the Select button and the locations of the preferred centers will be displayed on a map.

If a pickup is required, call UPS at 1-800-742-5877. Say “send a package” and then “schedule a pickup”. Be prepared to give the full UPS tracking number.

You can track the return package online at www.ups.com with the tracking number.

You can check the status of your return shipment online at http://rmastatus.HughesNet.com. You will need your site account number (SAN) or RMA number. The RMA number appears on the return label, as shown in Figure 12.

Track the return package

Check return shipment status

Copyright © 2017 Hughes Network Systems, LLC

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Trademarks

HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All other trademarks are the property of their respective owners.

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1040097-0001 Revision C August 29, 2017

ATA

ModemPower ComputerPhone

Setup Snapshot1. Power off your devices, then connect them to the ATA.2. Power on your devices and wait for 10 minutes.3. After 10 minutes, check for a dial tone.4. Once you hear the dial tone, your phone service is ready to use.

replacement guide for hughesnet voice equipment - support...your pc/router directly to the hughesnet...

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