job description and application pack2020/21

REP FOR NUCO REP FOR NUCOREP FOR NUCO

REP FOR NUCO REP FOR NUCOREP FOR NUCOWANT TO BECOME A REP? REP FOR NUCOREP FOR NUCO

WE ARE NUCO / 1

- DANNY NUGENT, MANAGING DIRECTOR

“The first 8 years of NUCO have been incredible, the next chapter now begins. We are aiming higher than ever and we want you to be part of this.”

Started in 2012, NUCO is now the UK’s biggest and best student snowsports operator.

Repping for NUCO, you would work at the core of our business: our student snowsports arm ‘We Are NUCO’ but you’ll also be involved in our wider family of brands and partners:

• NUCO Holidays inc. NUCO Out of Office - offering graduate and young professionals trips.

• Point 6 - The new event arm of NUCO, specialising in large student events and festivals.

• BUCS - We are the only official snowsports partner of BUSC which includes BUDS and Main Event.

who are nuco?

WE ARE NUCO / 2

WHY DO REPS LOVE REPPING FOR US?

we wanted to know...

don’t just take our word...98% of reps rate their enjoyment of repping as 4/5* and every year hundreds of reps return for the annual dose of Alpine fun. Why? Because they love the experience.

‘Socialising, meeting the passengers and creating a connection with them, hearing their funny stories from their

day during room rounds. Those things really made this job a pleasure. Being

surrounded by the beautiful mountains also helped’

‘The fact that you get to meet so many amazing like minded people and have

the best time with them’

‘Making people happy and creating their best holiday’

‘The skiing, the snow, the beer, the vibes’

“what’s the best thing about repping? ”

WE ARE NUCO / 3

� Organise the loading, departure and safe journey of coach passengers from the UK to resort, and back.

� Manage arrivals and departures of passengers to ensure the smoothest of services.

� Assist beginners to their lessons.

� Join passengers on their nights out to host the evening and get the vibe right.

� Look out for passengers safety during their nights out, with night patrol.

� Link up NUCO Resort Support and passengers, helping with ad hoc tasks as Resort Runner.

� Deliver critical information and industry leading customer service during room rounds.

� Help with the set up and delivery of some of the most exciting events in the alps.

� Socialise with passengers as the friendly face of NUCO to ensure they get the most from their trip.

The role of a NUCO Resort Rep is totally varied from week to week and that is part of the fun! Typically a rep’s role will include:

Work with the best in the business: with a rep team who are consistently highly rated scoring 4.4 star for their service in 2019/20.

WHAT DOES A REP DO?

WE ARE NUCO / 4

*Last year over £2000 was paid in bonus to reps for exceptional customer service.

On average reps work 3 weeks a season, but this varies from 2 up to 7 or more. Our schedules are ideal for fitting in around work and study.

But it’s much more than that, during your time at NUCO you’ll also:

Insurance Return travel Subsistence budget*plus bonuses

Accommodation Equipment hireLift Pass

� Make new friends, memories and experiences that will last a lifetime!

� Attend events such as NUCO Ball and Rep Week

� Have access to partner discounts offering up to 40% off!

� Be a part of the vibrant snowsports community

� Get a truly varied experience including the opportunities for promotion which look great on your CV.

WHAT DO REPS GET?

each week you’ll get:

Set over a long weekend in Autumn, the office and all successful applicants travel to Val Thorens.

During this action packed weekend will train you on everything you’ll need to know for the season, cover lots of transferable skills and give you a chance to get to know us and each other.

You’ll leave the Training Weekend not only with the skills and knowledge you’ll need but the confidence and enthusiasm that will ensure your success.

Activities include: interactive workshops, presentations, mock room rounds, resort orientation, team building exercises, bowling, quizzes, cheese and wine and much more. It will be like no training you’ve done before, and we are proud of that!

TRAININGWEEKEND

WE ARE NUCO / 5

At NUCO we don’t like doing things by half......so in order to have the best rep team possible, our experience tells us that completing our industry leading Training Weekend in the Alps, maintains our incredibly high standard of reps who enter the season running.

90% of reps said it was useful to hold training in the Alps instead of the UK last year.

WE ARE NUCO / 6

A NUCO REP IS SOMEONE...

are you the right fit?

who goes out of their way“Our rep was literally amazing and went above and beyond for us … she was so friendly and was a big factor in our holiday being so great”- LUSSC PASSENGER

who is flexible“I’ve had a fantastic time working flexibly with NUCO and would love to be able to do more next season - Thank you!”- REP FEEDBACK

who is friendly“Our room rep is now a close friend. If that doesn’t speak for her approachability and likeability then I don’t know what could”- SKUM PASSENGER

who is organised“Our Rep was amazing. Very friendly and did all she could to make our trip even better. Helped to organise a group meal for us one evening in a restaurant she recommended.”- LEEDS MEDICS AND DENTIST PASSENGER

who gets stuck in‘Our room rep was brilliant and wanted to get involved with us’

- KENT PASSENGER

who loves skiing/boarding“To call the mountains home is 100% a highlight in my books”

- REP FEEDBACK

“All our reps in resort did a great job and really made the trip for both the committee and all our passengers”- TUDSS COMMITTEE

who is committed to providing great customer service

WE ARE NUCO / 7

HOW TO APPLY

1 Submit your application form online

2 Your application will be individually assessed over the summer

3 We will let you know if you have been successful or not as soon as we can

4 You’ll take part in an online group interview

5 Places will be offered out on Training Weekend

6 Attend Training Weekend over in the snow

7 You’ll get confirmation of your working weeks

8 Time to join us in the mountains!

� Show us your personality!

� Go into detail on 1 or 2 past experiences you think are relevant to the role from work, sport, uni or anything else.

� It doesn’t need to be too serious, crack a joke but avoid being crude.

Top tips

8 steps to repnucotravel.com/reps

Don’t miss out, get your application in now:

If you have any questions email reps@nucotravel.com or give us a call.

WE ARE NUCO / 8

FAQSFAQS

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FAQSFAQSFAQS I’m keen to work as many

weeks as possible next season – what can you offer me?On average a NUCO Rep will do 3 weeks a season; however for those keen to work more, we have up to 6 weeks available over December and January and 3 weeks at Easter. We will do our best to give you a great allocation of weeks. Sadly, unlike a traditional season we cannot offer a whole winter, one resort jobs.

I have a full time job / university course will I still be able to work?Yes, the vast majority of our reps have other commitments and work our peak weeks around these.

What are the minimum weeks reps must be able to work?The minimum requirements this season are one key winter week and one key March week i.e:

D11 - Dec. 11th -> Dec. 19th and/or...

J01 - January 1st -> January 9th

-------- AND: ---------

M19 - March 19th -> March 27th and/or...

M26 - March 26th -> April 3rd

The more of these key weeks you’re available for the better for your application and hopeful allocation! If you can’t make these minimum requirements please get in touch to see if we can work anything out.

Is my attendance on the Training Weekend obligatory?Yes, to maintain our high standards and to ensure all new reps have the best possible start, we require all new reps to attend the full weekend.

I’ve been allocated two weeks in row, will I need to travel back to the UK and back out to resort again? Will both weeks be in the same resort?Usually you won’t be required to travel back to the UK and would remain in resort / transfer to your second resort.

I’m on a snowsports committee travelling with NUCO, do I still need to apply and attend training weekend?Yes, for the purpose of repping every application is treated equally so the usual deadlines and standards apply and we expect the same commitment to training and role. However for committee members travelling with us, we can offer a little flexibility on the minimum weeks required.

Do you need to be able to speak French or Spanish?Though a second language isn’t a requirement to work for NUCO, it is advantageous both for your application and allocation.

How much do I get paid? Do I get an employment contract?At no point in time do NUCO employ their resort staff. Reps are contracted as suppliers and are paid a weekly subsistence rate as part of their service agreement (details of which are above). Reps are then required to invoice us for the work that they complete once they return to the UK and pay any applicable tax directly to HMRC as required.

SEE YOU ON THE MOUNTAINS?- team nuco

WE ARE NUCO / 9

FAQSFAQS

FAQSFAQSFAQSFAQSFAQSFAQS

FAQSFAQSFAQS I am a ski / board instructor

can I work for NUCO?All of NUCO’s lessons and workshops are run by third party suppliers so we don’t hire instructors. So your role would be as a usual NUCO rep.

I’m not a very good skier / snowboarder, does that matter?A basic understanding of the sport and industry is useful, however NUCO doesn’t assess your ability to ski / board. It’s actually a great way to learn, as provided there is space, and your rota doesn’t clash, you can join lessons for free.

Why do I have to pay to attend the Training Weekend?Although we would love to offer the Training Weekend for free, this is unfortunately not possible. We do however try to keep it as reasonable as possible and give you the best value for money. Last year Training Weekend cost £99 and included travel, accommodation, cheese and wine night, snacks and refreshments

and as much other stuff that we can manage, are all included. This year we expect the price to be between £75 - £100 depending on the format and transport to Training Weekend.

Can I request which resorts / groups I rep?In short no, we will allocate you based on your location in the UK, skills, experience, suitability, resort requirements etc and as such we don’t take requests from reps. It is also worth noting; to provide the best quality reps we avoid allocating reps with potential distractions (i.e. their old / current group, boyfriends / girlfriends, where their family is on holiday etc)

I’m really keen to be in the mountains next season so I’m hedging my bets and pursuing rep work with both NUCO and their competitor(s). Is this okay?We can’t speak for our competitors but from our point of view it isn’t appropriate. We require a

commitment from you including to our minimum availability requirements, which would likely clash with the requirements of a competitor.

Is there anything else that I need, in order to be a NUCO rep?You need a smartphone in a good, working condition; one that is capable of installing and running a number of apps required for the role as a rep.

What impact will coronavirus have on the season?Nobody know the exact implications of coronavirus on the ski season or travel more generally, we are planning to run our season as normally as possible and manage potential changes as required. As reps you will play a vital role in helping us with this and at all times your safety will be of paramount importance.

In relation to Training Weekend, we plan for this to happen as usual in France but are also looking at options in the UK should this not be viable.