renewal leadership development coaching program officer as coach tips from a coach on using...
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Renewal • Leadership Development • Coaching
Program Officer as Coach
Tips from a CoachOn Using Conversations To Build Capacity
ByPamela McLean, Ph.D.
Renewal • Leadership Development • Coaching
About Hudson InstituteAbout The Hudson Institute Over 20 years as leaders in coach training and coaching services,
significant industry experience
Global reach with 200 senior coaches worldwide
Practitioners, authors and researchers in the field of coaching, including The Handbook of Coaching, The Adult Years, and LifeLaunch: A Passionate Guide to the Rest of Your Life
Frederic Hudson, Ph.D., founded The Hudson Institute in 1986 and prior to this he was Founding President of the Fielding Graduate University
Pamela McLean, Ph.D., CEO, is an organizational psychologist, author and leadership coach
The Hudson Institute is a certified woman-owned business
Renewal • Leadership Development • Coaching
Today’s Conversation
• Practicing Presence• Deepening Our Listening• Leading From Behind• Developing a Learner’s Mindset• Q&A
Renewal • Leadership Development • Coaching
What is Presence?PRESENCE creates the possibility of a very different
conversation and a fresh approach to change and learning.
PRESENCE requires deep listening, being open beyond one’s preconceptions and historical ways of making sense.
PRESENCE requires we let go of the need to control in order to access new possibilities
Senge, Scharmer, Jaworski & Flowers, Presence: Human Purpose and the Field of the Future
Renewal • Leadership Development • Coaching
Practicing Presence• Noticing our inner dialogue --- judgments, agendas• Clearing the daily clutter in our mind• Preparing to be present• Welcoming an open conversation• Modeling our full focus of attention• Inviting their full focus
Renewal • Leadership Development • Coaching
Engaging with Presence• Tell me what’s most on your mind.
• Tell me what’s most important for me to know.
• Talk about your passion for this.
• Is there something else we should explore?• What aren’t we discussing that we ought to spend some
time on?
• What possibilities are in ‘dream phase’?• What challenges are you having in your organization
that are important for us to think through together?
Renewal • Leadership Development • Coaching
Reflection
Reflection: Any awareness of situations in the past week that drew you into a fully present space?
Renewal • Leadership Development • Coaching
What is Deep Listening?DEEP LISTENING is far more than hearing the words that are
spoken
DEEP LISTENING requires we move beyond our selves (my reactions, judgments, interests, agendas, etc)
DEEP LISTENING notices what is said, how it’s said, what isn’t said
DEEP LISTENING creates space for empathy, collaboration, clarification, innovation, exploration and more
Renewal • Leadership Development • Coaching
Practicing Deep Listening
• Practice curiosity– Use the phrase “I’m curious” to get started
• Notice the energy shifts in the client’s responses
• Ask without knowing – Notice how often you have the answer before you
ask the question
• Ask rather than telling
Renewal • Leadership Development • Coaching
Engaging with Deep Listening
• Keep your questions simple …
– What do you want?
– Where are we?
– What’s next?
– What do you see as the obstacles?
– What have you learned?
– What are your worries?
– What do you need to explore this further?
Renewal • Leadership Development • Coaching
Reflection
Reflection: A situation or two this past week when you were aware of listening at a deeper, unbiased level?
Renewal • Leadership Development • Coaching
What is ‘Leading From Behind’?
LEADING FROM BEHIND reminds us client comes first
LEADING FROM BEHIND reminds us the client must find their own solutions if it’s going to work
LEADING FROM BEHIND helps in uncovering challenges, concerns and issues
LEADING FROM BEHIND shifts us from offering our solutions to hearing, encouraging their thought
Renewal • Leadership Development • Coaching
Practicing Leading from Behind
• Notice your tendency to ‘tell’
• Notice how often you give advice on a daily basis
• Notice how often advice gets ignored
• Notice the level of your desire to ‘fix’ things
Renewal • Leadership Development • Coaching
Engaging with LFB Position
• Ask, don’t tell
– You mentioned a concern, should we explore this?
– Do you have a sense of the support you have?
– Does this fit with your current initiatives?
– How does this project interface with the challenges you mentioned on the homefront?
– What’s going to be toughest here?
– Any sense of the resources you’ll need to implement?
Renewal • Leadership Development • Coaching
Reflection
Reflection: A situation or two this past week when you were were way ahead of your customer and leading toward the solution?
A situation or two this past week when you were in the Leading From Behind stance?
Renewal • Leadership Development • Coaching
What is Learner Mindset?
Marilee Adams & Marshall Goldsmith, Change Your Questions, Change Your Life
Judger Learner
Win-lose relationshipsFeels separate from othersFears differencesDebatesCriticizesListens for right/wrong; differencesFeedback perceived as rejectionSeeks to attack or defend
Win-win relationshipsFeels connected with othersValues differencesDialoguesCritiquesListens for facts, commonalitiesFeedback perceived as worthwhileSeeks to resolve and create
Renewal • Leadership Development • Coaching
Judger Learner
What’s wrong?Who’s to blame?How can I prove I’m right?How can I protect my turf?How can I be in control?How could I lose?How could I get hurt?Why is that person so clueless and frustrating?
What works?What am I responsible for?What are the facts?What’s the big picture?What are my choices?What’s useful about this?What can I learn?What’s possible?
Marilee Adams & Marshall Goldsmith, Change Your Questions, Change Your Life
Engaging with Learner’s Mindset
Renewal • Leadership Development • Coaching
Reflection
Reflection: A situation or two this past week when you were in the Judger stance?
A situation or two this past week when you were in the Learner stance?
Renewal • Leadership Development • Coaching
Questions, Comments, Thoughts?