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Removing the Human SPOF Justin Huff [email protected] Tim Wilfong [email protected]

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Page 1: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Removing the Human SPOF

Justin Huff

[email protected]

Tim Wilfong

[email protected]

Page 2: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

What is Picnik?

Page 3: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge
Page 4: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Early Picnik Operations:A One-Man Show

(mostly)

Page 5: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Don't Try This at Home, Kids

Page 6: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Humans are part of the system!

Page 7: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

No single person should ever control exclusive knowledge of, or access to, a critical system.

Page 8: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Complete failure is not the only kind of component fault

Page 9: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

When do you expand the team?

Page 10: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Sooner is Better

Page 11: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Acceptable Risk

Page 12: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Avoid adding a new SPOF with a new hire

Page 13: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Hiring

Page 14: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

At ur interviewz testing my skillz

Page 15: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

It's time to grow up!

Page 16: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Oh yeah:

Automate, Automate,Automate!

Page 17: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Good Documentation is Key

Page 18: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Things Change

Be Flexible

Page 19: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge
Page 20: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Next step: Google scale!

Page 21: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Questions?

Page 22: Removing the Human SPOF Presentation - O'Reilly Mediaassets.en.oreilly.com/1/event/44/Removing the Human SPOF... · 2010-06-24 · No single person should ever control exclusive knowledge

Thank you!

Images used under Creative Commons Attribution 2.0 Generic license:

6/15/10

Image URLhttp://www.flickr.com/photos/helico/404640681/http://www.flickr.com/photos/zappowbang/1548058686/http://www.flickr.com/photos/fncll/135465558/http://www.flickr.com/photos/cursedthing/2221808168/http://www.flickr.com/photos/moria/3076393/http://www.flickr.com/photos/deerwooduk/579761138/

Slide #479

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