Remote Support System in Medical Corporation Group

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Agenda

1. Introduction1. Introduction

2. Model Process 2. Model Process

4. Conclusions4. Conclusions

3. Additional Features3. Additional Features

1.1 Introduction

1.2 Background

1.3 Present Situation

2.1 Objective

2.2 Benefits

2.3 Requirements

2.4 Schedule

2.5 Remote Support

2

Introduction

Is one of the main companies in Mexico dedicated to commercialization, import and distribution of health care products.

MEDICAL CORPORATION GROUP

3

Background

LOCATIONStretegically located in:

• Mexico City

• Monterrey

4

BRANDS

Background

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MAIN CUSTOMERS

SALES %

Sales to “Grupo Angeles” (27 Hospitals) 39%

Sales to “Government” (35 Hospitals) 29%

Sales to Private Sector 29%

Sales Others 3%

TOTAL 100%

Background

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Present Situation

Year 2002 Year 2009

EMPLOYEES8 employees 60 employees working directly

and 25 people working indirectly

BRANCHA small branch in Mexico City two branches strategically

located in: Mexico City and Monterrey, Nuevo Leon

SALESUSD 1MM USD 50MM

CUSTOMERS

Small Private Hospitals “Grupo Angeles” (27 hosp)

“Grupo Muguerza”

Private Hospitals

Government Hospitals

INFRASTRUCTURE

5 computers in all company 40 computers

10 handheld

3 servers

SOLUTIONS OF PROBLEMSCall a Technician System specialist to solve problem

Implement a system Remote Support for all company

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Objective

To implement a system in Medical Corporation Group that offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company.

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Benefits of Implementation

• Administrative and Operative expenses decrease

• Decrease in time of response and user’s problem solving

• Assets optimization

• Scalability and duplicity

• Low cost and faster problem solution

• Information management security and confidentiality

• Keep tracking of the support ticket’s status

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Requirements

• Server with processor Core 2 Duo de 2.0 Ghz wth 1 Gb RAM,

Operating System Windows Server 2003 R2 y 40Gb Hard Disk

• PC´s users with operating system Windows Vista, XP, Windows 2000

or OS X

• Safe Connection to internet for cable modem RDSI or ADSL 1MB of

download and 256MB of upload

• Dedicate Connection with fixed IP

• Internet Explorer 5.5 or higher that accepts coding of 128 bits or 256

bits, Mozilla 1.7 or higher, Netscape 7.2 or higher and Firefox 1.0.6 or

higher.

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Schedule of Implementation

Infrastructure(25 days)

Infrastructure(25 days)

Security and Confidentiality

(18 days)

Security and Confidentiality

(18 days)

Software Installation(22 days)

Software Installation(22 days)

Test and Validation(24 days)

Test and Validation(24 days)

Start of the SystemStart of the System

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2

3

4

5

91 DAYS

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Stages

Remote Support

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Additional Features

File Transfer

AdditionalFeatures

AdditionalFeatures

Chat

Reports

Restart and

Reconnect

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Conclusions

• 25 % Decrease in Administrative and Operative IT department expenses

• It can solved up to 80% of all the cases and support requests in the enterprise. Covering a six-month equipment support plan.

• There is full optimization and use of the current enterprise infrastructure

• The problem solving response time decrease up to 60% compared to the average time

• Problem solving performance and efficiency can be controlled and evaluated

• By analyzing the number of requests bottlenecks can be detected in the department which demands greater support within the enterprise

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Thanks…

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Security

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