remote moderated usability testing
TRANSCRIPT
Remote moderatedusability testing
• usability/UX specialist at Evozon;
• certified trainer and speaker.
Andreea Popescu
• usability testing
• definition
• methods
• remote moderated usability testing
• definition
• choosing users for this method
• creating scenarios
• tools to use
• creating report
agenda
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usability testing
–INTERACTION-DESIGN.ORG
“Usability testing is the practice of testing how easy a design is to use on a group of
representative users.”
• person moderated
• remote moderated
• unmoderated from the distance
• guerrilla testing
METHODS
usability
usability
useful
satisfying
efficient
effective
accesable
learnable
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remote moderated
–USERTESTING.COM
“A remote moderated usability study is when a moderator provides target users with
activities to complete using a design or interface.”
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• users who are in another city/state/country.
• a moderator can easily answer to participants questions.
• saves money and time (compared with the one moderated in person).
• multiple tests in a minimal amount of time.
PROS
• technical problems that can occur the session testing.
• misunderstanding of the task and the impossibility of being there to show it.
• if you want to see the user’s mimic and body it’s not really easy to observe them.
• users need to install special softwares.
CONS
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5 users to identify almost 85% of usability problems, 15 to identify 99% of them.
screening questions general questions: e.g. where are you from
specific questions: e.g. how frequently do you
• come up with tasks;
• prioritise tasks;
• turn tasks into scenarios;
• sign the agreement to record user’s screen;
• start remote moderated;
• be there for your user, but not help him/her;
• capture insights.
METHOD FLOWS
• an instant messaging app that provides online text message, audio and video chat services and possibility to share the screen. (e.g. Skype)
• a screen recorder application. (e.g. AV Recorder & Screen Capture)
• paper and pencil.
TOOLS TO USE
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• user report:
• user profile (e.g.: age, job, typology, tools, what makes her/him significant user, questions summary etc.);
• general suggestions for scenarios;
• extra suggestions (independent from scenarios).
• overall report:
• users overview;
• general suggestions for scenarios;
• extra suggestions (independent from scenarios);
• moderator suggestions.
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questions?
thank you.