Remote Agent setting

721to 1

722to 1

740to 1

748

744to 1

745to 1

412

747 741to 1

74210 or 11 are

recommended

743

Network settingIP addressSubnet maskGateway address

Detail setting (press “Change”)DNS addressProxy server (If used)

REv setting

Connection

RA setting

Reboot

In Action => In pause

If the connection setting is not correct, W67-224 will be displayed.TM412 will spend about 4 to 5 minutes at the first connection.

Re-confirmation OKReboot “Send error history” in Admin mode

:If necessary:Admin setting:Test mode setting

MaintenanceRemote Agent

1

799to 10

Firmware Update the firmware to Ver97.18.3

Confirmation and Troubleshooting for Remote Agent connection 1

Remote Agent settings

W67 error

No error

Re-confirm all of settingsTM412

Open the file

Wait 5minutesInsert USB key

Perform TM413

[YYYY/MM/DD HH:MM:SS, remoteagent.c, INFO, 637, <0000> successful completion]

RA activation done

[YYYY/MM/DD HH:MM:SS, remoteagent.c, ERROR, 771, <2500> [connection] invalid authentication type or invalid USER/PASS 407]

Ask IT person about server protection Protocol: HTTPS Port: 443 Request Method of PROXY: CONNECT METHOD URI: risoremoteagent.com (202.248.103.148)

Yes Server protection

No

Ask IT person to release the protection

Connect a laptop using same IP, DNS, Cable with the ComColorOpen the Command prompt

Go to Next page2

MaintenanceRemote Agent

Confirmation and Troubleshooting for Remote Agent connection 2

Ping risoremoteagent.com

Feedback 202.248.103.148

No address feedback Ask IT person if DNS is correct

Proxy login requirement

Set up Proxy address and port into the web browser

Enterhttps://risoremoteagent.com

No

Yes

No

[TEST] is displayed

Required

Yes

No

[TEST] is displayed

Overwrite Proxy address and Port into the ComColor

Back to TM412

Domain 　Network pass is

required

No

Proxy addressPortLogin userPasswordincorrect

Currently another Proxy is required

Back to Network setting in Admin mode

Yes

Proxy address or Port are incorrect

Back to Network setting in Admin mode

Ask IT person if server has Mac address protection

MaintenanceRemote Agent

3