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    RELY TAMPONSRELY: IT EVEN ABSORBS THE WORRY

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    JAYASHREE JAYAPAL

    JOSNA SMALLET

    NIDHIN RAJ

    NOMMANDAKH

    SANTOSH PRASAD

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    INTRODUCTION Procter & Gamble Co. is a Fortune

    500 American multinational corporation. founded in 1837

    The company is headquartered in downtown Cincinnati,Ohio..

    The company manufactures a wide range of consumergoods.

    It is 5th in Fortune's Most Admired Companies 2011 list.

    P&G is credited with many business innovationsincluding brand management and the soap opera.

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    ABOUT THE BRAND

    Tampons are used by up to 70 percent of menstruating women

    in the United States, and the average woman may use as many

    as 16,800 tampons in her lifetime.

    The safety and effectiveness of tampons is a health issue of

    vital importance for all women.

    Manufacturers, consumers and the federal government each

    have played a critical role in creating the law that regulates

    tampons in the United States today.

    This paper examines the regulation of menstrual tampons in the

    United States from their introduction to the market some twenty

    five years ago to the standards that govern them in the twentyfirst century.

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    Cont After a brief replay of the introduction of the tampon

    into the US, this paper discusses the backgroundregulatory scheme for such a medical device.

    Next, this paper traces the development of the federal

    rules regulating tampons and tampon packaging, as

    well as the battles fought in courts of law to

    accomplish this goal.

    Finally, topics related to tampon regulation are

    explored, including the debate over tampon ingredientlabeling and the preemption of state law by the federal

    regulation of tampons.

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    The Development of Tampons by Manufacturers

    While menstrual tampons had been marketed

    throughout Western Europe since the late 1930s, they

    were not introduced to the United States until decadeslater.

    In 1974, o.b. tampons were imported into the UnitedStates and test-marketed in various regions of the

    country, and in that same year, Procter & GambleManufacturing Company began test-marketing its ownbrand known as the Rely tampon.

    Tampons were well received in the United States, to

    say the least. By the end of 1979, Rely tampons weremarketed nationally, and over half a billion Rely

    tampons were sold.

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    Cont..

    As early as 1975, however, anecdotal evidencestarted to come in to manufacturers about thesuspected link between TSS and tampon use.Despite this, manufacturers conducted noresearch for five years.

    In subsequent litigation years later, it becameapparent that the manufacturers were aware ofthe connection between unnecessary absorptioncapacity of tampons and increased rates of TSS.]

    This fact would come back to haunt the

    manufacturers, leaving them liable for millions indamages to women injured by tampon use.

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    PRODUCT

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    Problems

    Almost all the cases were menstruating female

    Tampons have been around since the 1930s, and women

    have largely taken their safety for granted. But over three

    decades there has been a staggering increase in illnesses

    that were once thought of as rare, includingEndometriosis,Fibroids (growths in the uterus), Pelvic

    Inflammatory Disease, PCOS (Polycystic Ovarian

    Syndrome), and Cancer, causing some to take another

    look at those ubiquitous products.

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    Reasons

    Procter & Gamble launched a super-absorbent tampon

    called Rely. However, the super-absorbency of the productwas a result of a synthetic substance called carboxymethyl

    cellulose, which would sometimes leave a synthetic residue

    inside a womans body after the tampon had been

    removed. There was an outbreak of Toxic Shock Syndrome (TSS),

    caused by Staphylococcus aureus, a bacterium whose

    toxins are amplified by several synthetic fibers that were

    being used in tampons to increase absorbency.

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    Cont.. More than 50 women died and more than a

    thousand suffered. Rely tampons contained known cancer-causing

    agents and that the product altered the natural

    organisms found in the vagina

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    Strategy

    Media strategy increased Tampon sales

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    SOLUTIONS

    Co-operate dont aggravate. If Procter & Gamble

    had co-operated with the health authorities from the

    start it would have been able to limit the negative

    media coverage.

    Kill the brand, save the company. For companieswith numerous brands it is often better to admit

    defeat early on and terminate a brand for the sake

    of the overall reputation of the company.

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