Making relocation easy

Respect | Integrity | Empathy

Our core values are at the heart of every decision we make and every venture we undertake.

About Us

Celsium not only has the ability to provide domestic relocation services in the UK, we have a global footprint via our extensive qualified partner network.

Our core values are respect, integrity, and empathy. Understanding and trust are key to successful relationships with our clients, partners and employees, and our core values steer us towards this goal.

We are flexible and dynamic and ready to discuss your challenges to provide relevant approaches and solutions. We do not impose our services on you; instead, we prefer to consult with you to create a tailor-made solution that best fits the needs of your organisation and your employees.

Our experience and approach to working relationships, coupled with our extensive global partner network, enable us to provide five-star relocation support in any location you specify.

Celsium was founded and is led by Stuart Beaty and Shelley Lloyd, both of whom have extensive experience in the relocation field.

Stuart Beaty

Stuart has over eleven years' experience of managing both domestic and international relocations for blue chips. He has project managed outsourced HR functions in the UK and group moves within the UK and Europe. Quality and compliance, property letting, management and sales are areas of particular importance to Stuart.

Shelley Lloyd

Shelley has over ten years' experience in supply chain management. She is responsible for the selection, management and ongoing training and development of our global network partners including destination services, immigration, temporary accommodation as well as language and cultural training.

Experience

Our team members have worked with many organisations, both private and public, and across many sectors, including oil and gas, banking, technology, industry, media, and pharmaceuticals. Please see below a list of clients our employees have previous experience of supporting:

A.T. Kearney Barclays BBC BG Group BSI Group Coca-Cola Deutsche Bank

ExxonMobil Google Honeywell ING J & J Land Registry LEGO

Rolls-Royce Shire Pharmaceuticals SSI Standard Life Tata Steel Tetra Pak Toyota

Corporate Social Responsibility

Corporate Social Responsibility (CSR) is the continuing commitment by a business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large.

The main reason Celsium is committed to CSR is because acting as a responsible corporate citizen is simply the right thing to do. So how do we fulfil our commitment?

We have three core values that are fundamental to the way we operate: Respect, Integrity and Empathy.

Respect n. The appreciation of a sense of the worth of a person or an entity or a notion.

Integrity n. The quality of being honest and having strong moral and ethical principles.

Empathy n. The ability to understand the feelings, thoughts, or attitudes of another.

To fulfil our CSR commitment, we apply these values to three critical areas: Environment, Community and People.

Environment: Many businesses, both large and small, tend to use more natural resources than is necessary. Any steps we can take to reduce usage and sustain resources can only be good for society as a whole. We are committed to reducing the amount of paper we use. All of our work is carried out "in the cloud" and paper is only used if absolutely necessary; for example, presentation material. Any paper that we use or receive is recycled. All waste items are segregated so that as much material can be recycled as possible. Travel is limited to essential journeys only and by using the most efficient method as possible. Energy resources are preserved by switching off when not in use.

Community: Our Community Relationship Manager runs a programme of regular charity fund-raising events to help raise the quality of life for people within local communities. As we are based in the U.K., the majority of funds raised are channelled into U.K. charities and generally at a local level in the West Midlands. As our business naturally leads us into many other countries, we also pledge to donate a percentage of our annual revenue to selected global charities, particularly those dedicated to healthcare initiatives and research and the education of underprivileged children.

People: We are in business to deliver excellent value to our customers. We aim to maximise customer satisfaction by striving to understand our clients’ needs and building partnerships. Our core values drive us to operate in a way that safeguards against unfair business practices. Our goal is to provide world-class services and the best possible customer experience. We take pride in our flexible approach and our ability to provide solutions to complex mobility issues.

Our ability to deliver exceptional relocation services is dependent on a talented and engaged workforce. To this end, we are committed to making Celsium an employer of choice, whose employees feel valued, are treated fairly and flexibly, can develop their skills, and have a clear understanding of our business objectives. The Celsium family is created through our uncompromising belief in a healthy work-life balance and the value we place on our employees' opinions and ideas.

We aim to work actively with our partners who commit to our core values of Respect, Integrity and Empathy. We recognise the importance of our supply chain and we are committed to developing secure relationships based on mutual trust for mutual benefit.

One Point of Coordination

We work on the principle of “one point of coordination”. To this end, a dedicated Personal Coordinator is the main point of contact for both the employee and HR alike, and is responsible for coordinating the services supplied by our accredited partners throughout the duration of each relocation. Whilst your employee will be in direct contact with some of the local Subject Matter Experts (Moving, Immigration, Education, Homesearch) as their depth of knowledge and experience of the local markets is unparalleled and absolutely invaluable to the employee, the constant point of reference and management is their dedicated Personal Coordinator.

Our Network

Our service offering is a truly global provision. Our relocation management team resides in Birmingham, UK, from where our extensive network of accredited partners is coordinated and monitored. The most viable and logical business model for providing global relocation in the current market is to utilise the services of trustworthy and skilful local experts in each location. To this end, Celsium has a rigorous onboarding programme for new partners, who must meet specific criteria in terms of quality, data security, health and safety, and the environment before partnering with us. We also conduct risk-based due diligence on all partners before they are entered onto the panel.

Implementation

Celsium specialises in providing in-region and in-country customer support that combines globally consistent, top-quality mobility management services, while demonstrating an expertise in local customs and expectations. Our in-region customer support services are extended by a destination services provider network that reaches 165 countries.

Each new business implementation will recognise the risk to the company from outsourced relationships and specific areas are considered:

Contract negotiations to bring our clients competitive rates

Statement of work with clear defined roles and expectations

High level monitoring

Assignee satisfaction

Data security

Network connectivity and security

Regulatory compliance

Celsium’s Supply Chain Manager has worked with many of our partners on multiple client accounts for more than 5 years, implementing in multiple destination locations so they have a very clear understanding of her expectations to outsourcing services on behalf of our clients. Celsium will work with key stakeholders, Global Mobility Specialists and Personal Coordinators, as well as local, on the ground consultants to establish and approve a successful implementation of any client account – regardless of the host/home destinations.

Instruction

Celsium understands that cost is an important factor in the relocation offer process. We can provide cost estimates for your relocation scenarios at the early stages of job/relocation offer to assist you with your decision making.

We will share an instruction form with you so that when you are ready to offer relocation to an employee you simply complete the form and email to us; the dedicated Personal Coordinator will make contact with your employee within 24 hours of instruction to explain the process, conduct a needs analysis and set expectations.

From thereon in, the entire process is managed by our cloud-based relocation contact and task management application which our Personal Coordinators use as their principal work tool. The application allows for full customisation so workflow templates can be tailored to mirror your specific policies and SLA requirements. Of course, the benefit of using these templates lies with the fact that they allow for consistency of service provision to all of your employees.

Reporting

We appreciate that information is critical to all stakeholders throughout the relocation process. We supply the following reporting events, with usual frequency of occurrence in brackets, which can be altered to suit:

Relocation status report (monthly)

This report details the status of each employee undertaking relocation, and includes such details as instruction date, contact date, immigration status, arrival date, rental budget, lease start date, lease end date, etc., all the metrics you require to track.

KPI report (monthly)

We have a standard set of KPIs that we work to but we can agree specific KPIs with you if these are not suitable for you. We track performance over the month and submit the report to you, detailing any remedial actions necessary in the event of any non-performance.

Employee feedback report (monthly)

Once your employee has relocated and settled into their new home, we issue a link to an online employee satisfaction survey for them to complete. All results and comments are collated and provided to you within the reporting pack. Any negative comments or low scores received are addressed by our Quality Manager and Supply Chain Manager.

Issues log (monthly)

We keep a record of all issues and remedies, as required under ISO9001, and share these with you for review. Any issues or process failures are reviewed using the “5 Whys” analysis method to identify the root cause of any issue.

Exceptions report (monthly)

All exception requests are logged so that you can track trends and adjust policy, if you so wish. Cost report (quarterly and annually)

Each quarter, our Accounts team will provide you with a full transaction breakdown for each “live” employee. Annually, you will also receive a full end-of-year transaction report detailing all costs for all employees, for cost tracking and tax reporting purposes. The timing of this report is dictated by your requirements.

Quarterly review (quarterly)

Each quarter, we would like to meet face-to-face with you to discuss the ongoing cases, any issues, trends, market news, and the reporting. We are happy to conduct this meeting over the telephone, if required, but we would welcome the opportunity to meet regularly with the relevant stakeholders.

Our report styles can be tailored to your specific requirements, if needed.

Quality

Quality of service provision is paramount to a successful relocation. Due to the depth of experience that Celsium staff has, we are confident that we have created robust processes in order to minimise the risk of any adverse situations arising. As part of our commitment to ISO9001, we continually review our business processes with a view to improving them. Our partners are carefully selected and monitored through our ongoing accreditation programme that covers the areas of quality, data security, health and safety, and the environment. We also conduct risk-based due diligence on all partners before they are entered onto the panel.

Operational quality is monitored and maintained through the use of employee experience surveys that are issued once the employee has moved into their new home. Any sub-standard performance is addressed directly with the partner in question, using, if appropriate, the “5 Whys” root cause analysis method to establish exactly why the issued occurred so that suitable adjustments can be made to minimise the risk of a reoccurrence. Any instances of below par performance are entered onto an issues log for discussion at review meetings.

In addition to the above, we also have a complaints handling and escalation procedure so that any issues can be raised at any time, and not just at the end of a relocation.

Invoices and Payments

All invoicing and employee expense claim payments are executed by our specialist accounting and tax function. Relocation expense claims and invoices are verified and authorised by a Personal Coordinator who is familiar with your policies, prior to being paid. After the initial briefing call, your employee is issued with a simple relocation expense claim form that they simply complete and email back to their Personal Coordinator along with scans of the relevant receipts. Payment will be made to them within 10 working days of receipt.

We invoice you typically per employee on a monthly basis and we usually operate using a pre-agreed float from which we pay relevant relocation costs. Only agreed and contractual costs are taken from this float. For any cost invoices that do not come out of a float, our preferred payment terms are 30 days net. This is to ensure that our partners (who are often very small organisations due to the nature of the work) do not suffer from cash flow issues. Celsium supports small business and is in the process of applying to become a signatory to the Prompt Payment Code which is administered by the Chartered Institute of Credit Management on behalf of the UK Government’s Department for Business Innovation and Skills (BIS).

We are, of course, happy to discuss any of the above with you.

Our Tailor-Made Services

Celsium's services suite includes relocation, assignment management, immigration, moving services and consultancy. We offer these services in the UK and globally via the support of our accredited network partners. Our specialist Personal Coordinators based in the UK oversee the management of every single case, and quality is further maintained through our ongoing monitoring and annual compliance programmes.

Our service offering is completely flexible. One size does not fit all in today's world, so if our standard service descriptions are not quite what you are looking for, we are happy to consult with you to devise a more appropriate tailor-made solution.

Orientation

The orientation programme has been designed to provide employees and their families with the opportunity to assess the new location to identify suitable areas in which to live, either as part of a preview trip or upon arrival at their new location. By agreement with the employee (we are flexible in our approach) the overview can include a selection of example properties, school visits and information about other local services that may be of interest to the employee.

Homesearch

Following a needs assessment, an independent local property consultant will accompany the employee, and their family, if required, to visit a number of suitable rental properties. Once the employee has chosen a property, one of our ARLA* qualified Tenancy Managers negotiates the terms of the tenancy with the agent and manages the administrative process, including setting up utility, council tax and media accounts, until the employee has moved into the property.

*The Association of Residential Letting Agents is a professional and regulatory body for letting agents in the UK. ARLA raises standards within the letting and property management profession through qualifications and training, offering a range of specialist short courses and the Technical Award in Residential Letting and Property Management qualification. www.arla.co.uk

Tenancy Management

A dedicated, ARLA* qualified, Tenancy Manager will act as an intermediary between the employee and landlord and/or letting agent to assist with any queries or issues throughout the tenancy.

Subject to agreement, we can make the following payments under our tenancy management service:

Agent administration fees Security deposit Rent Utility bills Council tax Media accounts

*The Association of Residential Letting Agents is a professional and regulatory body for letting agents in the UK. ARLA raises standards within the letting and property management profession through qualifications and training, offering a range of specialist short courses and the Technical Award in Residential Letting and Property Management qualification. www.arla.co.uk

Departure Services

We will assist in closing out the rental property in order to ensure that any dilapidation claims and charges are fair and dealt with in accordance with letting industry guidelines (ARLA, TDS and similar global organisations), and to facilitate a timely return of the security deposit. Our service includes:

Serving notice to the agent or landlord Coordination of professional cleaning Cancelling utility, council tax and media accounts Local authority de-registration (where applicable) Negotiation of dilapidations claims

Temporary Accommodation

Using our carefully selected partners, we can arrange serviced accommodation that is much more comfortable than a hotel for longer stays, and more cost-effective. We manage the booking so that the stay can be extended if required. Alternatively, we can arrange and manage the more traditional hotel bookings if this is more appropriate.

Marketing Assistance

Support your employee in selling their property without the expense and uncertainty of a guaranteed price by using our Marketing Assistance service. We arrange for an estate agent to appraise the property and compile a comprehensive Marketing Report based on their findings and local market knowledge. Our report will include a property profile including negative and positive factors, a review of local competition, a valuation, a pricing suggestion, a choice of agent and appropriate sales strategy.

Marketing Assistance includes:

Instruction and management of the agent Provision of viewing feedback and offers to you and your employee Management of the legal process until sale completion Monthly updates to you and your employee Coordination any maintenance or insurance issues (subject to authorisation) Transfer / closedown of utility, media and council tax accounts

Purchase Assistance

The Home Purchase Programme has been designed to support your employee in purchasing a property whilst minimising the “running around” your employee has to do. A dedicated Personal Coordinator registers your employee’s details with relevant estate agents and arranges for property details to be sent directly to them. The Personal Coordinator arranges suitable viewing appointments for those properties your employee wishes to view. The Personal Coordinator supports and advises the employee throughout the whole of the search and purchase process to completion. The service includes the following: Estate agent registration and follow-up (Rightmove, Zoopla, On The Market, plus up to 5 local agents directly) Viewing management Property advice and support Assistance with negotiations on the employee's purchase and chasing this through to completion Solicitor referral * IFA referral * Arranging surveys and specialist reports * Set up / transfer of utility, media and council tax accounts * Additional charges other than the Home Purchase Programme Fee apply.

Housing Cost Differentials

We can offer this service for either owned or rented properties to assess the fair and reasonable level of support you may wish to offer employees in relation to rental support, mortgage assistance and / or stamp duty payments.

A housing cost differential is the assessment of the difference between a property’s actual value and its perceived value assuming it to be in an alternative but equivalent location. Briefly, this is achieved by identifying somewhere “equivalent” in the destination area, asking a qualified surveyor to imagine that your property has been placed there and then provide an expert opinion of its value.

School Search

Our education consultant will provide parents with all the information they need to make an informed decision about their children’s future. We will provide a comprehensive report detailing potentially suitable schools in the new area and arrange for the supply of relevant prospectuses. Appointments, which can be accompanied by agreement, are made for parents to visit shortlisted schools. Where necessary, our consultant will fully support the parents with entry and appeals procedures.

Area Information Guides

We can provide professionally produced, up-to-date information guides in a basic "Concise" format or a more detailed "Essential" format.

The Concise Guide has been designed to promote an organisation’s location. It provides, in around 20 pages, all the key information required to help people decide which is the location for them and to begin to make choices about their new home.

The Essential Guide is designed to help existing employees moving within the business and recruits new to the area. It provides around 12,000 words of extensively-researched, detailed information across all topics required to make decisions about new locations and to get the moving process underway. This level of content includes extensive property information, healthcare, and information specifically aimed at helping a partner find employment in the area, together with greater detail on the range of lifestyle topics.

Guides customised to your specific requirements can be produced by agreement.

Cultural Training

Our customised programmes, are delivered by highly experienced cross-cultural trainers, and designed to give participants concrete skills and strategies for communicating effectively within the multicultural arena.

Areas that can be covered are as follows:

Values, Attitudes and Behaviour Social Styles, Courtesy, Hospitality, Listening and Conversation Business Styles, Leadership, Decision Making and Negotiating Understanding Culture Shock and How to Deal With it

Additionally, a half-day programme designed specifically for children addresses crucial country and cultural information. Expectations and concerns are explored with the children through an interactive, age appropriate program complete with games, videos, personalised children’s manual and other relevant materials. Helping children adapt to a new environment is an important part of your employees’ successful adjustment to their new country.

Language Training

We provide both general and customised foreign language training to individuals or groups. Language course content is customised to meet the participant’s needs, incorporating vocabulary relevant to job-specific and social communication goals. A thorough needs assessment is conducted to obtain the individual's / group’s goals, learning styles and needs for communication competency. We ensure that specific industry and business language is included.

Each foreign language course schedule is adapted to your requirements and can be provided at a convenient location (office, home or at a dedicated training facility), anytime and anywhere in the world.

Furniture & Appliance Rental

We provide rental furniture and appliances on either a short or long-term basis. Packages are flexible, so you can choose to furnish a whole house or just a room, and can include not only furniture items, but also general houseware including bed linens, bathroom packs, crockery, cutlery and utensil sets, electrical and audio-visual appliances, and even picture and ornament options.

Immigration

Our immigration services ensure that our clients and their employees are fully compliant with all relevant immigration rules. Our accredited partner facilitates the entire application process through a team of expert immigration advisors. Your employees are fully supported from initial consultation through to final submission of an application to the immigration authorities.

Available services cover all business immigration transactions, including:

Business visitor visas, temporary work and residence permits, entry clearances, entry visas and passports Guidance for security and medical clearance processing Visa issuance and counselling on entry and departure procedures Document procurement, including acquisition, translation, legalisation and apostilles Advice on short-term assignment planning and back-to-back assignment strategies Guidance and assistance with applications for investors Business traveller services Dependent/family member processing, ability to work, student-related matters and maintenance of status

Moving & Storage

We want your employee to be settled in at the new location with minimum delay and stress. An experienced Move Manager will plan the schedule and assist your employee in all aspects of the move in order to provide a stress-free relocation. All of this will be overseen by your dedicated Celsium Personal Coordinator.

Moving household goods internationally requires export packing, container loading, shipping, export documentation, customs and the observance of local regulations and procedures at the destination. Our partner has the resources to ship household goods door-to-door (including cars, boats, motorcycles, pets etc.), to any part of the world, no matter how remote.

For any employees wishing to move pets, we can support them in all aspects of moving the pet abroad.

Our partner is a founding member of the British Association of Removers (including both BAR’s Commercial Moving Group and Overseas Group); is a founding member of FIDI, the international removals federation that requires all members to operate to the globally-recognised FAIM (FIDI Accredited International Mover) standard, independently assessed by consultants Ernst & Young; is a founding member of OMNI (Overseas Moving Network International) a specialist global networking group for the world’s premier moving companies; and has achieved internationally-recognised standards for their services: BS EN 12522.

Our partner has 19 storage locations throughout the UK, all providing secure containerised storage in personal dedicated storage containers; and self-storage units for items to which your employees need regular, easy access. You pay only for the space you use. All warehouses are clean, dry, secure and accredited to European standard BS EN 14873. They are truly world-class facilities.

Our storage solutions comprise the following:

Full inventories Easy access Exclusive use of containers Fabric and upholstery cleaning service available (at additional cost) All services performed in accordance with European standard BS EN 14873 19 freehold locations

Expense Management

We can process payments to remove the administrative burden from you. We verify and authorise employee relocations expense claims, make expense reimbursements, and pay invoices globally, on behalf of clients.

Group Move Management

If you need to move the whole company, a department, or just a handful of employees, we can provide a range of services to help you complete the project on budget and on time.

Policy consultancy Cost estimates Accompanied area tour Information rooms Dedicated group move website Information presentations One-to-one meetings

Policy Build and Benchmarking

We have extensive experience and monitor industry trends so we are in a position to provide you with current policy and benefit trends. If you do not have a relocation policy, we can help you create one. If you would like us to benchmark an existing policy, we can research this for you.

Contact Us

If you would like to discuss any of our services, or if you have any specific queries you need assistance with, please contact us using the following details and we will be happy to assist you.

Stuart Beaty Email: stuart@celsiummobility.com Tele: 0044 7814 446294 Skype: stuart@celsiummobility

Shelley Lloyd Email: shelley@celsiummobility.com Tele: 0044 7971 400518 Skype: shelley@celsiummobility