Relationship-Centred Care

• Security – to feel safe• Belonging – to feel part of

things• Continuity – to experience links

and connections• Purpose – to have a goal(s) to

aspire to• Achievement – to make

progress towards these goals• Significance – to feel that you

matter as a person

The value of the vision to the care homeMy Home Life vision provides:• Evidence of what residents

(customers) want • Vision for best practice (shared

and owned by sector)• Evidence base to articulate

decision-making• A framework for self-regulation• Evidence base for inspectors/

commissioners to assess practice• Accentuating positive

(disassociate from bad press)

1) Managing transitions

“I have lived in this residential home for two years … I have now rebuilt my life, thanks to the proprietor and staff. I now want to put the past behind me and live in the present and live as active a life as possible.”

2) Maintaining identity

“It is important for people to realise that what may seem a small matter to the management of the organisation is of great importance to some people living in a place. Everyone has different standards and tastes, but knowing the individual and their ways is helpful”

3) Creating community

“When I was not well one day, a lot of residents came up to see me as they missed me and visited me. It has helped. It is the other residents and staff together – everybody. I have more friends here.”

4) Sharing decision-making

“There is a lot of experience among us [residents] but the skills we have developed in our lives are completely wasted … There are a lot of things that residents could share if give an opportunity.”