regulators qos approach itu t.e800 (highlights)

8/17/2019 Regulators QoS Approach ITU T.E800 (Highlights)

1/32

I n t e r n a t i o n a l T e l e c o m m u n i c a t i o n U n i o n

ITU-T Series ETELECOMMUNICATIONSTANDARDIZATION SECTOROF ITU

Supplement 9(12/2013)

SERIES E: OVERALL NETWORK OPERATION,TELEPHONE SERVICE, SERVICE OPERATION ANDHUMAN FACTORS

Supplement 9 to ITU-T E.800-series

Recommendations (Guidelines on regulatoryaspects of QoS)

ITU-T E-series Recommendations – Supplement 9


2/32

"#$%# &%'&("&' (&)*++&,-.#"*,'OVERALL NETWORK OPERATION, TELEPHONE SERVICE, SERVICE OPERATION AND HUMAN

FACTORS

",#&(,.#"*,./ *0&(.#"*,-1234353647 &89::;&89:<=141>?@ A>6B373647 C64C1>434D .EF34375>?53647 &89:G;&8

=141>?@ A>6B373647 C64C1>434D I71>7 &89J:;&89?5364 62 3451>4?5364?@ 51@1AK641 71>B3C17 &89G:; ,IFM1>34D A@?4 62 5K1 3451>4?5364?@ 51@1AK641 71>B3C1 &89N"451>4?5364?@ >6I534D A@?4 &89O:;&89OH#6417 34 4?5364?@ 73D4?@@34D 7P751F7 &89Q:;&89 ,IFM1>34D A@?4 62 5K1 3451>4?5364?@ 51@1AK641 71>B3C1 &89H+?>353F1 F6M3@1 71>B3C1 ?4E AIM@3C @?4E F6M3@1 71>B3C1 &8

*0&(.#"*,./ 0(*R"'"*,' (&/.#",= #* )S.(=",= .,- .))*$,#",= ", #S&",#&(,.#"*,./ #&/&0S*,& '&(R")&

)K?>D34D 34 5K1 3451>4?5364?@ 51@1AK641 71>B3C1 &8J34D ?4E >1C6>E34D C?@@ EI>?53647 26> ?CC6I4534D AI>A6717 &8J

$#"/"T.#"*, *U #S& ",#&(,.#"*,./ #&/&0S*,& ,V*(W U*( ,*,%#&/&0S*,X .00/").#"*,'

=141>?@ &84?5364?@ 51@1AK641 71>B3C1 &8

#(.UU") &,=",&&(",=+1?7I>1F145 ?4E >1C6>E34D 62 5>?223C &8GH:;&8L:LU6>1C?7534D 62 5>?223C &8L:N;&8L:H-151>F34?5364 62 5K1 4IFM1> 62 C3>CI357 34 F?4I?@ 6A1>?5364 &8L9:;&-151>F34?5364 62 5K1 4IFM1> 62 C3>CI357 34 ?I56F?53C ?4E 71F3%?I56F?53C 6A1>?5364 &8=>?E1 62 71>B3C1 &8LG:;&8LHH-1234353647 &8N::;&8NGH#>?223C 14D3411>34D 26> "0%415Y6>Z7 &8NL:;&8N"'-, 5>?223C 14D3411>34D &8O::;&8OGH+6M3@1 415Y6>Z 5>?223C 14D3411>34D &8OL:;&8O

\$./"#X *U #&/&)*++$,").#"*, '&(R")&'] )*,)&0#'^ +*-&/'^ *_`&)#"R&'.,- -&0&,-._"/"#X 0/.,,",=

#1>F7 ?4E E1234353647 >1@?51E 56 5K1 [I?@35P 62 51@1C6FFI43C?5364 71>B3C17 &+6E1@7 26> 51@1C6FFI43C?5364 71>B3C17 &8Q9:;&8Q*Ma1C53B17 26> [I?@35P 62 71>B3C1 ?4E >1@?51E C64C1A57 62 51@1C6FFI43C?5364 71>B3C17 $71 62 [I?@35P 62 71>B3C1 6Ma1C53B17 26> A@?4434D 62 51@1C6FFI43C?5364 415Y6>Z7 U31@E E?5? C6@@1C5364 ?4E 1B?@I?5364 64 5K1 A1>26>F?4C1 62 1[I3AF145^ 415Y6>Z7 ?4E 71>B3C17

*#S&( &8H::;&8HHH",#&(,.#"*,./ *0&(.#"*,

,IFM1>34D A@?4 62 5K1 3451>4?5364?@ 51@1AK641 71>B3C1 &899 ,V*(W +.,.=&+&,#

"451>4?5364?@ 415Y6>Z F?4?D1F145 &8G9::;&8G9H

For further details, please refer to the list of ITU-T Recommendations.


3/32

E series – Supplement 9 (12/2013) 3

Supplement 9 to ITU-T E-series Recommendations

Supplement 9 to ITU-T E.800-series Recommendations(Guidelines on regulatory aspects of QoS)

Summary

'IAA@1F145 H 56 "#$%# &8Q::%71>317 (1C6FF14E?53647 A>6B3E17 DI3E1@3417 64 >1DI@[I?@35P 62 71>B3C1 b\6'c ?4E 35 26CI717 64 14E%56%14E \6' ?7 A1>C13B1E MP 5K1 I71F6E1>4 F6M3@1 ?4E M>6?EM?4E 71>B3C178 ,15Y6>Z A1>26>F?4C1 37 6I573E1 5K17IAA@1F1458

History

&E35364 (1C6FF14E?5364 .AA>6B?@ '5IEP =>6IA $43[I1 "-d 98: "#$%# &%Q:: 71>317 'IAA@8 H J:9


4/32

33 E series – Supplement 9 (12/2013)

U*(&V*(-#K1 "451>4?5364?@ #1@1C6FFI43C?5364 $4364 b"#$c 37 5K1 $4351E ,?53647 7A1C3?@3i1E ?D14C51@1C6FFI43C?53647^ 3426>F?5364 ?4E C6FFI43C?5364 51CK46@6D317 b")#7c8 #K1 "#$ #1@1'5?4E?>E3i?5364 '1C56> b"#$%#c 37 ? A1>F?4145 6>D?4 62 "#$8 "#$%# 37 >17A6473M@1 26> 75IE6A1>?534D ?4E 5?>322 [I1753647 ?4E 377I34D (1C6FF14E?53647 64 5K1F Y35K ? B31Y 56 51@1C6FFI43C?53647 64 ? Y6>@EY3E1 M?7378#K1 V6>@E #1@1C6FFI43C?5364 '5?4E?>E3i?5364 .771FM@P bV#'.c^ YK3CK F1157 1B1>P 175?M@37K17 5K1 56A3C7 26> 75IEP MP 5K1 "#$%# 75IEP D>6IA7 YK3CK^ 34 5I>4^ A>6EIC15K171 56A3C78#K1 ?AA>6B?@ 62 "#$%# (1C6FF14E?53647 37 C6B1>1E MP 5K1 A>6C1EI>1 @?3E E6Y4 34 V#'. (17"4 76F1 ?>1?7 62 3426>F?5364 51CK46@6DP YK3CK 2?@@ Y35K34 "#$%#g7 AI>B31Y^ 5K1 41C A>1A?>1E 64 ? C6@@?M6>?53B1 M?737 Y35K "'* ?4E "&)8

,*#&"4 5K37 AIM@3C?5364^ 5K1 1hA>177364 j.EF34375>?5364j 37 I71E 26> C64C3714177 56 51@1C6FFI43C?5364 ?EF34375>?5364 ?4E ? >1C6D43i1E 6A1>?534D ?D14CP8

)6FA@3?4C1 Y35K 5K37 AIM@3C?5364 37 B6@I45?>P8 S6Y1B1>^ 5K1 AIM@3C?5364 F?P C64 A>6B373647 b56 147I>1^ 18D8^ 3451>6A1>?M3@35P 6> ?AA@3C?M3@35Pc ?4E C6FA@3?4C1 Y3YK14 ?@@ 62 5K171 F?4E?56>P A>6B373647 ?>1 F158 #K1 Y6>E7 j7K?@@j 6> 76F1 65K1> 6M@3DjFI75j ?4E 5K1 41D?53B1 1[I3B?@1457 ?>1 I71E 56 1hA>177 >1[I3>1F14578 #K1 I71 62 7ICK Y7IDD175 5K?5 C6FA@3?4C1 Y35K 5K1 AIM@3C?5364 37 >1[I3>1E 62 ?4P A?>5P8

",#&//&)#$./ 0(*0&(#X ("=S#'

"#$ E>?Y7 ?55145364 56 5K1 A6773M3@35P 5K?5 5K1 A>?C53C1 6> 3FA@1F145?5364 62 5K37 AIMI71 62 ? C@?3F1E "451@@1C5I?@ 0>6A1>5P (3DK58 "#$ 5?Z17 46 A6735364 C64C1>434D 5K1 ?AA@3C?M3@35P 62 C@?3F1E "451@@1C5I?@ 0>6A1>5P (3DK57^ YK15K1> ?771>51E MP "#$ F5K1 AIM@3C?5364 E1B1@6AF145 A>6C1778.7 62 5K1 E?51 62 ?AA>6B?@ 62 5K37 AIM@3C?5364^ "#$ K?E 465 >1C13B1E 4653C1 62 3451@@1 MP A?51457^ YK3CK F?P M1 >1[I3>1E 56 3FA@1F145 5K37 AIM@3C?53648 S6Y1B1>^ 3FA@1F145K37 F?P 465 >1A>17145 5K1 @?5175 3426>F?5364 ?4E ?>1 5K1>126>1 75>64D@P I>D1E 56 C6E?5?M?71 ?5K55A]eeYYY835I8345e"#$%#e3A>e8

"#$ J:9G.@@ >3DK57 >171>B1E8 ,6 A?>5 62 5K37 AIM@3C?5364 F?P M1 >1A>6EIC1E^ MP ?4P F1?47 YK A>36> Y>35514 A1>F377364 62 "#$8


5/32


Table of Contents

Page

9 'C6A1 8888888888888888888888888888888888888888888888888888888888888888888888

J (121>14C1788888888888888888888888888888888888888888888888888888888888888888

< *B1>B31Y 62 [I?@35P 62 71>B3C1 888888888888888888888888888888888888888888888

G =@6M?@ CK?@@14D17888888888888888888888888888888888888888888888888888888

L '1@1C534D 5K1 ?AA>6A>3?51 >1DI@?56>P ?AA>6?CK 88888888888888888888888888 L89 *A53647 ?4E A>34C3A@17 888888888888888888888888888888888888888888888

N UI4E?F145?@7 62 [I?@35P 62 71>B3C1 >1DI@?5364888888888888888888888888888888888888888888 N89 `I75323C?53647 26> [I?@35P 62 71>B3C1 >1DI@?5364 888888888888888888888 N8J 0?>?F151>7 ?4E 5?>D157 88888888888888888888888888888888888888888888888 N8< .C53B35317 34 [I?@35P 62 71>B3C1 >1DI@?5364 88888888888888888888888888

O (1C6FF14E1E ?AA>6?CK 88888888888888888888888888888888888888888888888888888 O89 '1>B3C1 @1B1@ ?D>11F1457 8888888888888888888888888888888888888888888

Q 'A1C32P34D A?>?F151>7^ @1B1@7 ?4E F1?7I>1F145 F15K6E7 88888888888888888888 Q89 0?>?F151>7 888888888888888888888888888888888888888888888888888888888 Q8J U6>FI@?5364 62 5K1 5?>D15 @1B1@7 88888888888888888888888888888888888 Q8< +1?7I>1F145 F15K6E7 8888888888888888888888888888888888888888888888888 Q8G (1A6>534D 88888888888888888888888888888888888888888888888888888888888

.AA14E3h " ; /375 62 51@1C6FFI43C?53647 >1DI@?56>P M6E317 888888888888888888888888

_3M@36D>?AKP88888888888888888888888888888888888888888888888888888888888888888


6/32


7/32


Supplement 9 to ITU-T E-series Recommendations

Supplement 9 to ITU-T E.800-series Recommendations(Guidelines on regulatory aspects of QoS)

1 Scope

#K37 7IAA@1F145 A>6B3E17 DI3E1@3417 64 >1DI@?56>P ?7A1C57 62 \I?@35P 62 '1>B3CK1>1 37 56 ?77375 >1DI@?56>7 6> ?EF34375>?53647 YK6 411E 56 ?CK31B1 E173>1E @1B1F6>1 ")# 71>B3C17 I4E1> 5K13> aI>37E3C53648#K37 7IAA@1F145 26CI717 64 14E%56%14E \6' ?7 A1>C13B1E MP 5K1 I71> YK14 I734D F?4E M>6?EM?4E 71>B3C178 ,1B1>5K1@177^ 5K1 DI3E?4C1 A>6B3E1E 34 5K37 C6>>17A64E34D@P M1 I71E 26> 5>?E35364?@ Y3>1%M6I4E ?4E @1D?CP 71>B3C178 ,15Y6>Z A1>26>F?4C1 37 6I573E1 5K1 7C6A1 62 5K37 7IAA@1F1458

2 References

k"#$%# &8Q::l (1C6FF14E?5364 "#$%# &8Q:: bJ::Qc^ Definitions of terms related to qualityof service.

k"#$%# &8Q:?C51>3753C7 C?4 M1 F1?7I>1E MP 6Ma1C53B1 F1?47 b18D8^? E1@?P C6I451>c8 \6' 37 2>1[I145@P C642I71E Y35K 1@1F1457 62 415Y6>Z A1>26>F?4Cb73D4?@@34Dc 2I4C53647 3473E1 5K1 415Y6>Z7 ?>1 76F153F17 >121>>1E 56 ?7 j71>B3C1E17C>3M1 5K1 A1>26>F?4C1 62 2I4C5364?@ 71>B3C17 34 415Y6>Z @?P1> F6E1@78 "4C642I7364^ \6' 37 62514 F6>1 A>1C371@P 1hA>1771E ?7 j14E%56%14E \6'j8.465K1> C642I7364 7K6I@E M1 ?B63E1E YK14 415Y6>Z C6I451>7 ?4E Z1P A1>26>F?4CbW0"7c ?>1 M>6IDK5 3456 E37CI773647 ?M6I5 \6'8 ,15Y6>Z C6I451>7 ?>1 B14E6>% A?>?F151>7 YK3CK C?4465 M1 75?4E?>E3i1E EI1 56 5K13> A>6h3F35P 56 7A1C323C 3FF?a6>35P 62 75?4E?>E3i1E W0"7 ?>1 E17C>3M34D ,0 A?>?F151>7 ?4E 64@P ? B1>P @3F351W0"7 ?>1 5>I@P >1@?51E 56 14E%56%14E \6'8UI>5K1>F6>1^ 5K1 14E%56%14E \6' 5K?5 37 A1>C13B1E ?5 5K1 I71> 3451>2?C1^ YK7IFF?>3i34D 5K1 CK?>?C51>3753C7 62 5K1 I4E1>@P34D 34%71>B3C1 F1E3? 75>1?F7^ 7K626> 5K1 \6' 62 464%I53@3i?5364 75?D17 62 ")# 71>B3C17^ YK3CK E17C>3M1 5K1 bCI77I>>6I4E34D ")# 71>B3C17 6221>1E MP 71>B3C1 A>6B3E1>7 5K?5 ?>1 6I573E1 5K1 ?C5I?5K?5 ?>1 62 3451>175 ?4E C64C1>4 56 5K1 I71>7^ 18D8^ [I?@35P ?4E C645145 62 3426>F?53357 21?5I>17^ 5K1 C645>?C5I?@ C64E353647 6221>1E MP 5K1 71>B3C1 A>6B3E1>^ AE6CIF145?5364^ ?4E 71>B3C1 7IAA6>5 ?251> C645>?C5 Y35K CI756F1>7 b711 k"#$%# &8Q71>B3C1 A?>?F151>7 26> 7IAA6>534D 71>B3C1 ?7A1C57c8


8/32

J E series – Supplement 9 (12/2013)

Figure 1 – Factors influencing customer satisfaction

#K1 b?B1>?D1c I71> A1>C1A5364 62 14E%56%14E \6' C?4 M1 ?771771E MP 7IMa1C53B1 5B1>P C675@Pm 5K1>126>1^ 6Ma1C53B1 F15K6E7 K?B1 M114 E1B1@6A1E 5K?5 K1@A 562 \6' MP 6Ma1C53B1 F1?7I>1F145 566@78 #K1 F675 A>6F34145 1h?FA@1 K?7 M175?4E?>E3i1E 34 kM%"#$%# 08QN \6' ?77177F145 62 B63C1 71>B3C17m 5K37 37 5K1 7ICC1776> 62 kM%"#$%# 08QPerceptualevaluation of speech quality c8 *Ma1C53B1 F1?7I>1F145 F15K6E7 26> 65K1> 71>B3C17 ?>1 ?B?334 kM%"#$%# `8JGOl b26> B3E16c8 "4 ?EE35364^ A?>?F15>3C F6E1@7 K?B1 M114 E1B1@26> 5K1 1753F?5364 62 5K1 14E%56%14E \6' A1>C13B1E MP 5K1 ?B1>?D1 I71>^ 18D8kM%"#$%# =89:Ol b26>a priori 5>?47F377364 A@?4434Dc 6> 5K1 kM%"#$%# 089Jhhl%71>317 ?77177F145 62 75>1?F34D F1E3?c (1C6FF14E?536478#K1 I71> A1>C1A5364 62 [I?@35P 37^ K6Y1B1>^ 465 @3F351E 56 5K1 6Ma1C53B1 CKF?4%F?CK341 3451>2?C1^ 7IFF?>3i1E 34 5K1 \6' C64C1A58 VK?5 C6I457 26> 14E I71>7 35K?5 5K1P A1>764?@@P 1hA1>314C1 EI>34D 5K13> I71 62 ? 51@1C6FFI43C?5364 71&hA1>314C1 b\6&c^ 5K1>126>1^ 5?Z17 3456 ?CC6I45 ?EE35364?@ 7IMa1C53B1 A?>?F15I71> 1hA1C5?53647 ?4E 2>6F 5K1 C6451h5^ 34 YK3CK 5K1 I71> 37 1FM1EE1E EI>34D 5K1

5PA3C?@ 1h?FA@17 62 C6451h5%>1@?51E 342@I14C17 M134D A1>764?@ F66E ?4E 14BC6B1>7 5K1 A651453?@ E37C>1A?4CP M15Y114 5K1 71>B3C1 6221>1E ?4E 34E3B3EI?@ I721?5I>17 3456 5K1 71>B3C18

4 Global challenges

V35K 5K1 F6B1 2>6F 5>?E35364?@ 415Y6>Z7^ YK3CK Y1>1 M?71E 64 E1E3C?51E 71>B371A?>?51 415Y6>Z7 26> 1?CK 71>B3C1^ 56Y?>E7 3451D>?51E b5>?47A6>5c 71>B3C17 64 5>?47A6>5 342>?75>IC5I>1^ YK3CK E1@3B1>7 ?@@ b5>?47A6>5c 71>B3C17 B3? ? 734D@?CC177 415Y6>Z ?4E ? I43231E 76%C?@@1E M?CZM641^ A>1%E12341E 5>?47F377364 A M1C6F1 ? F?a6> CK?@@14D18"4 5>?E35364?@ 415Y6>Z7^ ?@@6C?5364 62 5>?47F377364 3FA?3>F1457 Y?7 M?71E 64 ? 7C64C1A5] >176I>C17 K?E M114 E3B3E1E 3456 5K1 76%C?@@1E 3451>4?5364?@ CK51>F34?534D 4?5364?@ 415Y6>Z7 b34C@IE34D 51>F34?@7c Y35K K1?BP >1DI@?536 A?CZ15%M?71E 415Y6>Z [I?@35P A?>?F151> >1[I3>1F1457 ?>1 A>155P FICK I4E12341E ?437 5K?5 5K1 >17A6473M3@35P 26> 14E%56%14E \6' K?7 M114 @675m M?73C?@@P^ 34 ?4FI75 M1 C6473E1>1E ?7 ?AA@3C?53647 1h1CI51E 34 5K1 51>F34?@ E1B3C17m "0 415Y6>Z71@2 75?4E34D 14E%56%14E \6'^ MI5 64@P 5>?47A6>5 C@?7717^ YK3CK 14?M@1 \6' E322#K1 B31Y 64 \6' >1@?51E CK?@@14D17 E1A14E7 75>64D@P 64 5K1 >6@1 62 5K1 75?Z1K6Standards development organizations (SDOs) @3Z1 5K1 "#$%# 6> 5K1 &I>6A1?#1@1C6FFI43C?53647 '5?4E?>E7 "47535I51 b'"c 6> 5K1 "451>415 &4D3411>34D #?7Z U6>

customer satisfaction

trends advertising

QoS(technical)

QoS(non-technical)

NetworkPerformance

TerminalPerformance Point of Sale

CustomerCare

tariffs,costs

customer expectation of QoS


9/32

E series – Supplement 9 (12/2013) <

5K1 C6@@1C53B1 Z46Y@1ED1 ?4E 1hA1>5371 Y35K >17A1C5 56 5K1 \6' >1@?51E A>6MCK?4D1 62 A?>?E3DF7 34 415Y6>Z7 ?4E 51>F34?@7 ?4E ?@76 Y35K 5K1 ?7A1C57 62 A@>1DI@?5364 62 14E%56%14E \6'8 S6Y1B1>^ '-*7 ?>1 C645>3MI5364%E>3B14^ YK3CK75?Z1K6@E1>7 E1C3E1 56 >1@P 64 34EI75>P 75?4E?>E7 34751?E 62 D@6M?@@P >1C6D75?Z1K6@E1>7 Y37K 56 Z11A C645>6@ 62 5K13> 3451@@1C5I?@ A>6A1>5P ?4E 2I>5K1>176I>C17 34 D@6M?@@P >1C6D43i1E 75?4E?>E7^ 5K14 5K1>1 37 465 B1>P FICK 26> '-*756 C64B34C1 34EI75>P @1?E1>7^ 26> 1h?FA@1^ 34 E1E3C?51E 1B1457 7ICK ?7 C6421>14CNetwork equipment manufacturers M?73C?@@P K?B1 56 >1@P 64 5K1 \6' >1@?51E A1>>1[I1757 b62 415Y6>Z ?4E 7P751F 2I4C53647c 2>6F 415Y6>Z 6A1>?56>7 ?4E 71>B3C1 A>6415Y6>Z 1[I3AF145 F?4I2?C5I>1>7 Y6I@E A?>53C3A?51 34 5K1 \6' Y6>Z 62 '-*7 34 75?4E?>E3i1 5K1 \6' ?4E A1>26>F?4C1 >1[I3>1F1457 M15Y114 71B1>?@ A?>5317 34B6@B1 MI7341778 $426>5I4?51@P^ 26> F?4P 415Y6>Z 1[I3AF145 F?4I2?C5I>1>7 5K1>1 37 46 B3735K1 7K6>5%51>F YK3CK Y6I@E F?Z1 5K1F A?>53C3A?51 34 5K1 Y6>Z 62 '-*7 >1@?51E 55K1 >15I>4 62 34B175F145 b(6"c 2>6F 5K37 Z34E 62 14D?D1F145 C?4465 1?73@P M1 71148Terminal device manufacturers ?>1 C642>6451E Y35K ? F?77 F?>Z15 56E?P8 "4 5K1 A?75^ 575?4E?>E7 Y1>1 26> 1h?FA@1 5?>D1534D F343FIF ?55?CKF145 >1[I3>1F1457^ YK3CK Y1>K?>F 5K1 415Y6>Z8 ,6Y?E?P7^ 5K1>1 ?>1 51>F34?@ 75?4E?>E7 YK3CK 5?>D15 5K1 A67762 K3DK%@1B1@ 14E%56%14E \6' 56 5K1 CI756F1>8 #K37 37 ? CK?@@14D1 26>

F?4I2?C5I>1>7 734C1 5K1 ?CC1A5?4C1 62 51>F34?@7 34 5K1 F?>Z15 37 M?71E 64 65K1> 265K1> 2I4C53647 62 51>F34?@7 b@3Z1 +0< A@?P1>7^ =0'^ 15C8c^ ?AA@3C?53647 ?B?3@b@3Z1 D?F17^ 15C8c ?4E M>?4E >?5K1> 5K?4 14E%56%14E \6' ; ?5 @1?75 34 5K1 23>75 A A34Z AK641njc8Network operators and service providers ?>1 2?C1E Y35K 5K1 41C17735P 62 KID1 34B175F1457342>?75>IC5I>1 ?4E ?CC177 51CK46@6DP8 #K1P ?>1 @3Z1@P 56 >1?C5 A?>53?@@P MP 3?4E A?>53?@@P MP >?536434D 1h37534D C?A?C35P8 U>6F 5K13> A1>7A1C53B1^ 5>?223?4 3FA6>5?45 >6@1^ 34C>1?734D 5K1 1223C314CP Y35K YK3CK 6A1>?56>7 C?4 F?4?DC?A?C35P8 j#K1 ?AA>6A>3?514177 62 E3221>145 ?AA>6?CK17 56 5>?223C F?4?D1F145 37 ,15 ,1I5>?@35P E1M?518 =3B14 5K1 C645>6B1>73?@ 4?5I>1 62 5K37 E1M?51^ 35 37 3FA6>5K?5 5>?223C F?4?D1F145 K?7 ?@Y?P7 M14123C3?@ ?7A1C57 56 358 "5 37 C6FF64@P I

A>651C5 7?215P%C>353C?@ 5>?223C 7ICK ?7 C?@@7 56 5K1 1F1>D14CP 71>B3C178 #K1YK15K1> 5>?223C F?4?D1F145 37 ?CC1A5?M@1 34 A>34C3A@1^ MI5 YK15K1> A?>53CI@F?4?D1F145 C?I71 C64C1>48j9 _I5 ?@76 5K1>1 >1F?347 5K1 [I175364 YK15K1> 415Y6>Z 6A1>?56>7 ?4E 71>B3C1 A>6B3465 I71 5>?223C F?4?D1F145 ?7 ? Y1@C6F1 F15K6E 56Y?>E7 7IAA>17734D C6FA153576%C?@@1E jI4%F?4?D1Ej b3818^ 465 E3221>1453?534D M15Y114 5>?223C 5PA17^ 76I>C"451>415 6> 34K3M3534D 5K1 A6773M3@35P 62 C645145 6> ?AA@3C?5364 A>6B3E1>7 Y3345>6EIC34D 41Y 3446B?53B1 A>6EIC578 *A1434D ?CC177 ?4E C6>1 A?CZ15 415Y6>Z7 Y3@@ A>6M?M@P 465 A>6B3E1 5K1 >1B14I17 56 F?5CK 5K1 KID1 34B175F1457 F1415Y6>Z 6A1>?56>7 ?4E 71>B3C1 A>6B3E1>7 Y3@@ ?3F ?5 A>6B3E34D 71>B3C17 64 53571@28 U>6F 5K1 M1D34434D 62 5K1 E1B1@6AF145 62 41h5 D141>?5364 415Y6>Z7 b,=,7c5K1 F3E%9HH:7 Y35K 5K1 '" A>6a1C5 #"0S*, 5K1 6I5C6F1 62 YK3CK 234?@@P Y?7 K"#$ Y6>Z 34 5K1 ,=,%='"^ 415Y6>Z 6A1>?56>7 ?4E 71>B3C1 A>6B3E1>7claimed 5K?5 5K1 76%C?@@1jDI?>?4511E \6'j bYK3CK 37 64@P ? 75?53753C?@ DI?>?4511c >1[I3>17 71>B3C1 E3221415Y6>Z7m 34 2?C5 26> 5K1 415Y6>Z 5K37 Y6I@E M1 >?5K1> ? 5>?223C C@?77 E3221>71>B3C17 5K14 >1[I17534D ? C1>5?34 5>?47A6>5 C@?77 2>6F 5K1 415Y6>Z8

ffffffffffffffffffff9 j*2C6Fg7 ?AA>6?CK 56 415 41I5>?@35Pj K55A]ee75?Z1K6@E1>7862C6F86>D8IZeC647I@5?53647e415%

41I5>?@35Pe75?51F145e8


10/32

G E series – Supplement 9 (12/2013)

Regulators and administrations 34 D141>?@ ?>1 CK?@@14D1E Y35K 5K13> >17A6473M3@ A>651C5364 M134D ?221C51E MP 5K1 >?A3E 345>6EIC5364 62 B14E6>%7A1C323C 41Y 71>56 5?Z1 3456 ?CC6I45m 34 ?EE35364 5K1P ?>1 ?@76 >1[I3>1E 56 75>3Z1 ? M?@?4C1C6FA1535364 ?4E 342>?75>IC5I>1 C6FA1535364 56 ?EE>177 5K1 CK?@@14D17 ?776C3?5415Y6>Z J8 "4 5K1 1?>@P E?P7 62 5K1 F6B1 56Y?>E7 14E%56%14E 71>B3C17 M134D 46 @6423h1E^ Y1@@%Z46Y4 A@?526>F^ 35 753@@ 711F1E 56 M1 2?3>@P 1?7P 56 >1[I3>1 5K A>6B3E1 \6' 465 @177 5K?4 34 5K1 "'-, 1>?m K6Y1B1>^ 56E?P^ 35 37 1?7P 56 @671 5K

A>6A>315?>P 71>B3C17^ A>6B3E1E MP B?>36I7 415Y6>Z 6A1>?56>7 ?4E 71>B3C1 A>6B3>17A1C53B1@P 6221>1E \6'8 #K1 >1?@ A>6M@1F 711F7 56 M1 5K?5 71>B3C17 ?>1 465 7Y6I@E F1?4 5K?5 26> 3451>C6441C5364 7C14?>367 b641 62 5K1 F?a6> >17A6473M3@3531762 5K1 F?34 AI>A6717 62 5K1 "#(7c 641 Y6I@E 411E 7A1C323C 71>B3C1 ?D>11F1457 26> 1415Y6>Z%3451>2?C1 b,,"c8"4 C645>?75^ >1DI@?56>7 ?4E ?EF34375>?53647 K?B1 7114 34 5K1 >1C145 A?75 5K?5 5K1 IK?7 @1E 56 5K1 C>1?5364 62 41Y 71>B3C17 6221>1E j6B1> 5K1 56Aj b18D8^ 'ZPA1c^ Y6A1>?56>7 ?4E 71>B3C1 A>6B3E1>7 ?>1 ?4 3FA6>5?45 2?C56> C645>3MI534D 56 5K1 1C65K13> >17A1C53B1 C6I45>317m 71>B3C17 64 5K1 "451>415 C?4 M1 C>1?51E^ 3FA>6B1E1?CK 34E3B3EI?@ Y35K34 5K1 @1D?@ C6451h5 Y35K6I5 >175>3C536478)6471[I145@P^ >1DI@?56>7 ?4E ?EF34375>?53647 K?B1 56 5?Z1 ? C@671 @66Z ?5 5K1 YK3CK ?CC177 56 5K171 71>B3C17 34 C6FA?>3764 56 5K1 ?CC177 56 5K1 "451>415 37 M15K1 ?CC177 5K1>1 F?P M1 ? C1>5?34 A1>C145?D1 62 5K1 M?4EY3E5K 6> 62 5K1 C?A?C64%415 71>B3C17 YK3CK 5K14 ?>1 465 ?B?3@?M@1 26> ?CC177 56 5K1 "451>415m 73F3 M?CZM641 62 5K1 415Y6>Z 6A1>?56> F?P 71>B1 26> M65K 5K1 A>6B37364 62 5K13> AbYK3CK ?>1 34514E1E 56 71CI>1 5K13> >1B14I17c ?4E 26> 5K1 C?>>3?D1 62 6A14 "451>D3B17 @6Y1> >1B14I17cm 5K37 F?P @1?E 56 ? 514E14CP 56 D3B1 @6Y1> A>36>35P 56 5K)647IF1>7 ?>1 CK?@@14D1E YK14 I734D 51@1C6FFI43C?5364 71>B3C17 34 5K13> A1>76E37C>1A?4CP M15Y114 ?EB1>5371E ?4E ?C5I?@ E1@3B1>P 7A11E7 62 5K1 415Y6>Zc8 "4 M15Y114 5K1 &I>6A1?4 )6FF377364 ?4E 5K1 _6EP 62 &I>6A1?4 (1DI@?56>7 26> &)6FFI43C?53647 b_&(&)c^ 5K1 411E 26> C@1?> ?4E 5>?47A?>145 C6FFI43C?5364 62 \6' A??4E 415Y6>Z F?4?D1F145 A>?C53C17 K?7 M114 ? >1CI>>145 5K1F18

j)647IF1>7 F?P 465 M1 ?M@1 56 E151C5 5K1 ?C5I?@ ?AA@3C?53647 62 E37C>3F34?534D 51CK43[I17 ?4E 234E 35 E3223CI@5 56 E37534DI37K M15Y114 5K1 1221C57 62 5>?223C F?64 \6' 2>6F 5K1 1221C57 62 65K1> [I?@35P E1D>?E34D 2?C56>78 U6> 3475?4C1^ ? C66M71>B34D 5K?5 5>?223C 37 >6I5341@P 5K>655@1E F?P 465 Z46Y YK15K1> 5K37 37 EC?I71E MP 65K1> 2?C56>7 7ICK ?7 415Y6>Z C64D175364^ YK3CK 37 @1?E34D 56 5K1 E1D&B14 32 k415Y6>Zl 6A1>?56>7 6> "'07 ?>1 >1[I3>1E 56 E1C@?>1 YK3CK 5>?223C F?4?D1?4E A6@3C317 ?>1 M134D I71E^ C647IF1>7 F?P 234E 35 E3223CI@5 56 ?C5 IA64 7ICK 3 A>171451E 34 ? K3DK@P 51CK43C?@ Y?P YK3CK E617 465 1hA@?34 5K1 g>1?@ Y6>@E3FA6>5?45 56 F64356> 5K1 1221C53B14177 62 5>?47A?>14CP ?4E \6'8j< "4 51CK43C?@ 51>F7 5K1 D@6M?@ CK?@@14D17 C?4 M1 7IFF?>3i1E ?7 26@@6Y7]-I1 56 5K1 E>?F?53C 34C>1?71 34 F6M3@1 C6FFI43C?5364^ M65K 34 51>F7 62 5K1 4IFM1E1B3C17 ?4E 62 5K1 B6@IF1 62 >1[I1751E >176I>C17 35 37 [I351 @3Z1@P 5K?5 F3D>?5KPM>3E C6441C53647 Y35K 1h37534D Y3>1%M6I4E ?4E 5>?E35364?@ 415Y6>Z7 ?4E41D@1C51E ?4E ?AA>6A>3?51 \6' 75?4E?>E7 Y3@@ 465 M1 175?M@37K1E 6> 1426>C1E8

ffffffffffffffffffffJ "#$ ='(9: _175 0>?C53C1 =I3E1@3417 26> &4?M@34D *A14 .CC177^

http://www.itu.int/ITU-D/treg/Events/Seminars/GSR/GSR10/consultation/index.html 8< _&(&) (17A6471 56 5K1 &$ )6FF377364g7 C647I@5?5364 64 5K1 6A14 "451>415 ?4E 415 41I5>?@


11/32

E series – Supplement 9 (12/2013) L

'1>B3C1 E3221>1453?5364 34 F6E1>4 A?CZ15 M?71E 415Y6>Z7 37 2?C3@35?51E Y35K^ 18'IM7P751F b"+'c^ YK3CK 34 357 \6' A?>5 37 M?73C?@@P ? >176I>C1 ?@@6C?5364 566@71>B3C17 ?>1 465 E12341E 6> 75?4E?>E3i1E YK3CK F?Z17 "+' @177 2@1h3M@1 26> 71>?C>677 FI@53A@1 A?CZ15 415Y6>Z78 "+' 37 I4E1> 5K1 76@1 C645>6@ 62 5K1 E =140>6a1C5 b "#$ F1FM1>7 37 5K1>126>1 B1>P @3F351E8#K1>126>1^ 5K1 F?34 51CK43C?@ A?>?F151>7 56 C6473E1> Y3@@ M1]o 7A11E bE?5? 5K>6IDKAI5c 62 5K1 ?CC177 415Y6>Zo C64D175364 34 5K1 M?CZM641o 14E%56%14E E1@?P b@?514CPco E1@?P%B?>3?5364 ba3551>co A?CZ15 @677 b@677 62 3426>F?5364c8#K171 A?>?F151>7 K?B1 FI@53A@1 2?C157 E1A14E34D 64 YK3CK Z34E 62 D?51Y?3451>C6441C5 "0 415Y6>Z7] a3551> 37 5K1 B?>3?5364 34 E1@?P M15Y114 E3221>14C6FA147?5364 bMP E1%a3551> MI221>7c C64B1>57 a3551> 3456 ?4 ?EE35364?@ E1@?P Y34C>1?71 56 I4?CC1A5?M@1 B?@I17m A?CZ15 @677 F?P M1 C64C1?@1E 56 ?4 1h513426>F?5364 37 @6758_?E 51>F34?@ 3FA@1F145?53647 F?P E175>6P >1?764?M@1 A1>26>F?4C1 E1@3B1>1E 2>I71>7 Y3@@ 465 M1 ?M@1 56 aIED1 5K1 E3221>14C1 34 14E%56%14E \6'8#K?5 @1?E7 56 5K1 CI>>145 A6@3CP CK?@@14D17]=3B14 >?A3E D>6Y5K 34 5K1 I71 62 5K1 415Y6>Z^ 5K1>1 37 ? 411E 56 C6473E1> 41Y ?AA4?5364?@ 75>?51D317 6> >1DI@?56>P 2>?F1Y6>Z7 ?>6I4E 5K1 FI@53%2?C151E C64C1A5 M1 >1[I3>1E 56 715 ?4E Z11A 5K1 >3DK5 M?@?4C1 M15Y114 71>B3C1 ?4E 342>?75>IC?EE>177 5K1 CK?@@14D17 ?776C3?51E Y35K \6' 64 5K1 51@1C6FFI43C?5364 415Y6>Z8"4 A?>53CI@?>^ 34 6>E1> 56 C64534I1 A>6B3E34D ?E1[I?51 \6'^ 415Y6>Z 6A1>?56>7 ?4E 7C@?3F 56 411E ? C1>5?34 5>?223C F?4?D1F145 6B1> 34C>1?734D@P C64D1751E 415Y34C@IE1 E?5? >175>3C53647^ 5>?223C 5K>655@34D^ 23@51>34D ?4Ee6> 5K1 I71 62 E?5?5K1 C?A 37 1hC11E1E^ CI756F1>7 6> 14E I71>7 F?P M1^ Z46Y34D@P 6> 465^ C642>6451E Yj"451>415 ?CC177j A>6B3E1E 56 5K1F 37 46 @64D1> "451>415 ?CC177^ MI5 ? 71>B3C1 A>5K37 F3DK5 K?B1 3FA@3C?53647 @3Z1 >1EIC1E 7A11E^ ?EE35364?@ I476@3C351E 711451>34D Y>64D $(/7^ MI5 ?@76 F6>1 71>36I7 71>B3C1 >175>3C536478

5 Selecting the appropriate regulatory approach

5.1 Options and principles

#K1>1 ?>1 26I> A6773M@1 1@1F1457 34 ? >1DI@?56>g7 ?AA>6?CK 56 \6']o *M5?3434D ?AA>6A>3?51 3426>F?5364 64 5K1 @1B1@ 62 \6' ?4E 3E14532P34D 5K

#K37 37 1771453?@ 734C1 Y35K6I5 5K1 ?AA>6A>3?51 3426>F?5364 5K1 65K1> 1I4E1>5?Z14m

o 0IM@37K34D 3426>F?5364 64 \6' A1>26>F?4C1 76 5K?5 CI756F1>7 C?4 M1 M1551> 3o "FA6734D >1DI@?53647 64 A1>26>F?4C1 7ICK ?7 >1[I3>1E F343FIF @1B1@7 ?

C6FA147?5364mo $4E1>5?Z34D ? C6475>IC53B1 E3?@6DI1 Y35K 5K1 6A1>?56> C64C1>41E 56 14C6

3FA>6B1F14578


12/32

N E series – Supplement 9 (12/2013)

#K1>1 ?>1 M?73C?@@P 5Y6 ?@51>4?53B1 ?AA>6?CK17]o . >1DI@?5364 6>3145?51E ?AA>6?CK YK1>1]

; (1A6>534D 37 56 5K1 >1DI@?56>m ; 01>26>F?4C1 5?>D157 ?>1 715 34 >1DI@?53647m ; U3417 ?>1 A?P?M@1 56 5K1 >1DI@?56> 32 5?>D157 ?>1 465 ?CK31B1E8

o . CI756F1> 6>3145?51E ?AA>6?CK YK1>1] ; (1A6>534D 37 56 5K1 CI756F1>m ; #?>D157 ?4E F343FIF A1>26>F?4C1 @1B1@7 ?>1 D3B14 34 C645>?C57m ; )6FA147?5364 26> A66> A1>26>F?4C1 37 A?P?M@1 56 5K1 ?221C51E CI756F1>8

"4 5K1 1?>@P 75?D17 62 F?>Z15 E1B1@6AF145^ 5K1 >1DI@?5364 6>3145?51E ?AA>6?AA>6A>3?51 32 5K1 A1>26>F?4C1 37 A66> ?4E 5K1 26CI7 37 64 ?CK31B34D ? M?73C A1>26>F?4C18 "4 ? @?51> 75?D1 62 E1B1@6AF145^ 5K1 CI756F1> 6>3145?51E ?AA>6?CK76 5K?5 5K1 >1DI@?56> C?4 >1EIC1 357 34B6@B1F145 ?4E 5K1 6A1>?56> 37 AI7K1E>1@?53647K3A Y35K 5K1 CI756F1>8'15534D A1>26>F?4C1 5?>D157 411E7 56 M1 5>1?51E Y35K C?>1 ?4E 5K1 E37534C5364 M1@1B1@ 62 A1>26>F?4C1 ?4E 5K1 E173>1E @1B1@ 411E7 56 M1 F?345?341E C@1?>@P85K1>1 37 ? F343FIF @1B1@ 62 [I?@35P 7A1C3231E 34 ? F?>Z15 Y35K @355@1 C6FA1535>1D?>E1E ?7 ?4 ?CC1A5?M@1 @1B1@8 "5 F3DK5 M1 M1551> 135K1> 465 56 715 ? 5?>D1?CK31B1E A1>26>F?4C1 @1B1@7^ 6> 56 715 5Y6 @1B1@7 ; ? F343FIF ?4E ? E173>1E @1B\6' >1DI@?5364 K?7 ? C675 ?4E 5K1 C6757 7K6I@E M1 ?771771E ?D?3475 5K1 M1412357826CI71E YK1>1 5K1>1 ?>1 Z46Y4 A>6M@1F7 ?4E A>6M@1F7 ?>1?7 CK?4D1 76 5K1>1 42@1h3M3@35P8 #K1 7?F1 @1B1@ 62 1226>5^ 18D8^ 5K1 7?F1 >1[I3>1F1457 26> F1?7I>7K6I@E 465 M1 ?AA@31E 56 ?@@ A6773M@1 A?>?F151>7 ?7 5K37 37 411E@177@P 1hA14YK1>1 35 35CK17^ 465 1B1>PYK1>1j8 S3DK175 1226>5 @1B1@7 7K6I@E M1 26CI71E 6 M65K 3FA6>5?45 56 CI756F1>7 ?4E YK1>1 A1>26>F?4C1 37 A66> 6> F675 ?5 >37Z8"5 37 17A1C3?@@P K1@A2I@ 32 5K1 @1D?@ 7P751F ?@@6Y7 >1DI@?53647 56 34C@IEE1C373647 ?4E E151>F34?53647 MP 5K1 >1DI@?56> Y35K6I5 411E34D 56 D6 5K>6IDK 5K26> >1B3734D ? >1DI@?53648 U6> 1h?FA@1^ 5K1 >1DI@?5364 C6I@E 34C@IE1 ? 26>>1DI@?56> F?P >1B371 5K1 @375 62 A?>?F151>7^ 5?>D15 @1B1@7 6> >1A6>534D >1[I3>D3B34D < F645K7 Y>35514 4653C1 56 5K1 6A1>?56>7j8

6 Fundamentals of quality of service regulation

#K37 C@?I71 A>6B3E17 ?4 6B1>B31Y 62 5K1 2I4E?F145?@7 62 [I?@35P 62 71>B3C1 >1DI A?>5 62 5K37 C@?I71^ 76F1 E1234353647 ?4E 51>F346@6DP ?>1 345>6EIC1E8o \I?@35P 62 71>B3C1 37 E12341E ?7 5K1 jC6@@1C53B1 1221C5 62 71>B3C1 A

E151>F3417 5K1 E1D>11 62 7?5372?C5364 62 ? I71> 62 5K1 71>B3C1j bk"#$%# &8Q71>B3C1 >1DI@?5364 37 A?>5 62 CI756F1> A>651C5364m K6Y1B1>^ CI756F1> A>

5K?4 [I?@35P 62 71>B3C1 >1DI@?5364 ?4E C6B1>7^ 26> 1h?FA@1^ 7?@17 ?C5>176@I5364 A>6C1EI>17 ?4E E37C6441C5364 A6@3C3178 UI>5K1>F6>1^ [I?@35P 67?F1 ?7 415Y6>Z A1>26>F?4C1^ YK3CK 37 C64C1>41E 465 Y35K I71> 1hA1>3175?4E?>E7 26> 415Y6>Z E173D48


13/32

E series – Supplement 9 (12/2013) O

o #K1 51>F jA?>?F151>j 37 I71E 56 E17C>3M1 5K1 E1234353647 62 F1?7I>1F1457 565?>D15 37 E12341E ?7 ? A651453?@ B?@I1 b6> ? >?4D1 62 B?@I17c 26> ? A?>?F1>1?CK1E 32 [I?@35P 37 56 M1 >1D?>E1E ?7 7?5372?C56>P8 #K>11 C@?7717 62 A?I71> 1hA1>314C1] jCI756F1> 3451>2?C1j A?>?F151>7^ j415Y6>Z 342>?75>IC5I>1j Aj71>B3C1 2I4C5364?@35Pj A?>?F151>7 6>D?43i17 A?>?F151>7 ?CC6>E34D 56 71>BB63C1^ '+'^ 15C8c >?5K1> 5K?4 MP 6A1>?56> 5PA1 b23h1E Y3>1@177^ Y3>1@341^ Y35K C6FA?>?M3@35P M15Y114 C6I45>317 ?4E C64737514CP 34 5K1 5>1?5F145 62

o 0?>?F151>7 ?>1 4?F1E ?CC6>E34D 56 5K1 7?F1 C64B1453647 3>>17A1C53B1 62 4?F1E 34 E3221>145 C6I45>3178 .7 7ICK^ j>?51j E123417 5K1 2>1[I14CP 62 ?C53647^26> 5K1 A>6A6>5364 62 ?C53647 5K?5 7ICC11E^ ?4E j53F1j F1?47 5K1 ?B1>?D1 5?C53647 5K?5 7ICC11E8

6.1 Justifications for quality of service regulation

\I?@35P 62 71>B3C1 >1DI@?5364 ?3F7 ?5]o K1@A34D CI756F1>7 56 F?Z1 3426>F1E CK63C17mo CK1CZ34D C@?3F7 MP 6A1>?56>7mo I4E1>75?4E34D 5K1 75?51 62 5K1 F?>Z15m

o F?345?3434D 6> 3FA>6B34D [I?@35P 34 5K1 A>1714C1 62 C6FA1535364mo F?345?3434D 6> 3FA>6B34D [I?@35P 34 5K1 ?M714C1 62 C6FA1535364mo K1@A34D 6A1>?56>7 56 ?CK31B1 2?3> C6FA1535364m ?4Eo F?Z34D 3451>C6441C51E 415Y6>Z7 Y6>Z Y1@@ 56D15K1>8"4 ?EE35364^ 76F1 DI3E?4C1 A>34C3A@17 5K?5 Y6I@E K1@A >1DI@?56>7 71@1C5 A?>?F1?7I>1F1457 56 M1 AIM@37K1E ?4E 5?>D157 56 M1 715 ?>1]o 0?>?F151>7 56 M1 F64356>1E 7K6I@E >1@?51 56 5K1 ?7A1C5 62 71>B3C17 5K?5

3FA?C5 64 I71>7m 5K1P 7K6I@E M1 Y1@@ E12341E ?4E M1 C675%1221C53B1 56>1?764^ ?7 2?> ?7 A6773M@1 5K1P 7K6I@E K?B1 F15K6E7 62 F1?7I>1F145 5K?5 ?> MP 5K1 6A1>?56>78 #K1P 7K6I@E ?@76 >12@1C5 E3221>14C17 34^ 26> 1h?F

D16D>?AK3C ?>1?7 MI5 7K6I@E M1 C647375145 M15Y114 71>B3C178o +1?7I>1F1457 56 M1 AIM@37K1E 7K6I@E >1@?51 56 ?7A1C57 62 71>B3C17 5K?E3>1C5@P b465 5K1 I4E1>@P34D 51CK43C?@ C?I71c8 0IM@3C?5364 62 F1?7I>1F15K?5 5K1P >1?CK M14123C3?>317^ 5K?5 5K1P ?>1 1?73@P I4E1>7566E Y35K6I5 M5K?5 5K1P ?@@6Y 26> C6FA?>3764 M15Y114 6A1>?56>78

o #?>D157 56 M1 715 7K6I@E >1@?51 56 5K1 [I?@35P I71>7 Y?458 #K1P 7K6I@CI756F1> CK63C17 M15Y114 [I?@35P ?4E A>3C18 UI>5K1>F6>1^ B?@I17 411E 565K>6IDK 7I223C3145 3426>F?5364 7ICK ?7 1?>@31> F1?7I>1F1457 MP 6A1>?56>7C6I45>317 6> A>6A671E 34 3451>4?5364?@ 75?4E?>E78

"5 Y?7 E37CI771E 5K?5 76F1 B?>3?53647 62 75?4E?>E A?>?F151>7 F?P M1 41C177?>P E17A1C323C 735I?5364 34 ? C6I45>P 6> 71C56>8 .7 ? >17I@5^ 5K1 F1?7I>1F1457 62 ? A?>?F15

E37534DI37K M15Y114]o +?>Z15 71DF1457] \I?@35P 62 71>B3C1 F?P M1 E3221>145 26> A>3B?51 C647IF1

@?>D1 MI73417717 6> 26> YK6@17?@1 ?4E >15?3@ 6221>34D78o (1A6>534D ?>1?7] .465K1> E37534C5364 F?P 411E 56 M1 C>1?51E 32 5K1>1 ?>1

Y35K @3Z1@P E3221>14C17 34 [I?@35P^ 7ICK ?7 >I>?@ ?4E I>M?4 ?>1?78


14/32

Q E series – Supplement 9 (12/2013)

o *A1>?56>7] *A1>?56>7 5K?5 K?B1 21Y CI756F1>7^ 5K?5 >171@@ 71>B3C17 2>6F5K?5 ?>1 465 E6F34?45 34 5K1 F?>Z15 F3DK5 M1 1h1FA51E 2>6F F64356>34D A? AIM@37K34D F1?7I>1F14578 -634D 5K37 C6I@E >1EIC1 34C64B14314C1 ?4E >1C6FF14E1E 5K?5 715534D 5?>D157 Y6I@E M1 F?34@P 41C177?>P Y35K E6F3YK1>1?7 26> 65K1> 6A1>?56>7 C6FA1535364 7K6I@E K1@A 56 >1?CK 5K1 7?F1 >17

o '1>B3C17] 0?>?F151>7 F?P ?@76 M1 7A1C323C 56 71>B3C17 7ICK ?7 B63C1^ 51"451>415^ 51@1B37364 ?4E >?E36 M>6?EC?7534D ?7 Y1@@ ?7 @1?71E @3417 ?7 5K?B1 F675 3FA?C5 64 I71>78 S6Y1B1>^ 35 37 >1C6D43i1E 5K?5 1B14 5K37 @375 F?P35 F?P 465 ?@Y?P7 M1 E173>?M@1 6> 41C177?>P 56 3FA671 [I?@35P 62 71>B3C1 5K1718

.C53B35317 34 >1@?5364 56 [I?@35P 62 71>B3C1 >1DI@?5364 5K?5 1FAK?73i1 5K1 347535I?7A1C5 62 5K171 ?C53B35317]o -123434D A?>?F151>7] VK14 E123434D A?>?F151>7^ 5K1 34B6@B1F145 62 6A1>?5

?4E E173>?M@18 S6Y1B1>^ 35 ?@76 K?7 56 M1 4651E 5K?5 5K1>1 37 ? >37Z 51h1>C371 I4EI1 342@I14C1 ?4E 5K?5 5K1 C647I@5?5364 A>6C177 C?4 M1 @14D5K>1DI@?56> 411E7 56 1h1>C371 75>64D @1?E1>7K3A YK3@1 147I>34D 5K?5 75?Z1K

o '15534D 5?>D157] #?>D157 ?>1 46>F?@@P 715 MP 5K1 >1DI@?56> M?71E 64 C64F64356>34D 62 ?4 6A1>?56>g7 E?5?8 S6Y1B1>^ 5K1 >1A6>5 A63457 56 5K1 A676A1>?56>7 C6I@E ?@76 715 5K13> 6Y4 5?>D157 ?4E M1 6M@3D1E 56 AIM@37K 5K

o +?Z34D F1?7I>1F1457] U6> jCI756F1> 3451>2?C1j ?4E j415Y6>Z 342>?75>IC5I>1j AF1?7I>1F1457 ?>1 C64B143145@P F?E1 MP 6A1>?56>7^ YK1>1?7 F?4P j71>B3C1 2I A?>?F151>7 ?>1 M175 F?E1 MP 1h51>4?@ F1?7I>1F145 ?D14C317 6> MP I71>7 C6FA?>3764 ?4E >1EIC1 5K1 C675 62 F1?7I>1F14578

o .IE3534D F1?7I>1F1457] +1?7I>1F1457 C6I@E M1 73D41E 622 MP 71436> 1FA@j71@2%C1>5323C?5364j A>6C177^ ?IE351E MP 1h51>4?@ ?D14C317 34C@IE34D 34CK1CZ1E MP >1DI@?56>7 5K1F71@B178 "FA6>5?45 C6473E1>?53647 ?>1 C6757 b26?4E 5K1 6A1>?56>c ?4E 5K1 1221C53B14177 62 ?IE3578

o 0IM@37K34D F1?7I>1F1457] +1?7I>1F1457 7K6I@E M1 AIM@37K1E MP 5K1 >1DI@C6FA?>37647 M15Y114 6A1>?56>78 #6 73FA@32P 5K1 5?7Z 5K1 4IFM1> 62 F1?7I> AIM@37K1E C6I@E M1 >1EIC1E8

o &47I>34D C6FA@3?4C1] #K1 >1DI@?56> F?P 75?>5 Y35K >1C6FF14E?53647 ?4E 6M@3D?53647 32 5K1 >1C6FF14E?53647 ?>1 3FA6>5?45 ?4E A>?C53C?@^ MI5 5KY3@@34D 56 5?Z1 A?>58 . >?4D1 62 51CK43[I17 1h3757 5K?5 5K1 >1DI@?56> C?4 ?j4?F34D ?4E 7K?F34Dj 75>?51D317 56 53DK51> >1DI@?5364^ 234?4C3?@ A14?@53E>?753C @1D?@ 1426>C1F14578 .7 ? D141>?@ A>34C3A@1^ 35 37 >1C6FF14E1E 5?4E 1426>C1F1457 7K6I@E M1 D>?EI?51E ?4E A>6A6>5364?@8


15/32

E series – Supplement 9 (12/2013) H

Table 1 – List of proposed parameters

Customer interface Network infrastructure Service functionality

98 )I756F1> C6FA@?3457IMF377364 >?51

G8 )6B1>?D1 Q8 )?@@ 715 IA >?536

J8 )I756F1> C6FA@?345>176@I5364 53F1

L8 '1>B3C1 7IAA@P 53F1 H8 )?@@ >15145364 >?536

71>B3C1 C?@@ ?47Y1>>?536

N8 U?I@5 >1A6>5 7IMF377364 >?51 9:8 /3751434D B63C1 [I?@3

O8 U?I@5 >1A?3> 53F1 998 R?@I1 ?EE1E 71>B3C1 C??47Y1> >?536

9J8 +177?D1 5>?47F377364 >?5369?47F377364 >?5369G8 0?CZ15 5>?47F377364 >?519L8 -?5? 5>?47F377364 C?A?C35P

6.2 Parameters and targets

\I?@35P 62 71>B3C1 >1DI@?5364 C?4 K?B1 71B1>?@ ?3F7 5K?5 aI7532P 35m 76F1 ?>1 F6C6FA1535364 37 75>64D^ ?4E 65K1>7 ?>1 F6>1 3FA6>5?45 YK14 C6FA1535364 37 Y1?Z8 #Ko S1@A34D CI756F1>7 56 F?Z1 3426>F1E CK63C178 #K1 A>3C1 37 ?4 3FA6>5?45 2?C5

71>B3C1^ MI5 64C1 CI756F1>7 K?B1 7155@1E 64 5K1 A>3C1 5K1P Y?45 5K1 M175 5K?5 A>3C18 "4E11E^ [I?@35P C?4 M1 F6>1 3FA6>5?45 5K?4 A>3C1^ 17A1C3?CI756F1>7^ M1C?I71 A>6M@1F7 Y35K [I?@35P ?>1 F6>1 @3Z1@P 56 M1 C675@P8 MI4E@1E 56D15K1>^ Y35K 641 A>3C1 C6B1>34D 71B1>?@ 71>B3C17^ 5K1 [I?@355K1 71>B3C17 C?4 342@I14C1 CK63C17 D>1?5@P8 0IM@37K34D [I?@35P @1B1Y35K 5K378

o )K1CZ34D C@?3F7 MP 6A1>?56>78 *A1>?56>7 76F153F17 F?Z1 C@?3F7 34 ?EB1>5K13> 71>B3C17 6> 5K1 71>B3C17 62 5K13> C6FA15356>78 0IM@37K34D [I?@3

A16A@1 56 CK1CZ 5K37 ?4E K1@A 56 147I>1 ?CCI>?51 C@?3F78o $4E1>75?4E34D 5K1 75?51 62 5K1 F?>Z158 U3DI>17 ?M6I5 >6@@%6I5 F3DK5 465

K6Y Y1@@ A6@3C317 ?>1 7ICC11E34D] 5K1P 7?P 465K34D ?M6I5 K6Y Y1@@ 1[I3A?251> 3475?@@?53648 +64356>34D ?4E AIM@37K34D [I?@35P @1B1@7 C?4 7K6Y5K?5 C6I@E M1 23@@1E MP F?>Z15 145>P 6> 5K?5 411E 41Y A6@3C317 26> A A16A@1^ D16D>?AK3C ?>1?7 6> 6A1>?534D C64E353647 b7ICK ?7 1F1>D14C317c8

o +?345?3434D 6> 3FA>6B34D [I?@35P 34 5K1 A>1714C1 62 C6FA15353648 &B14 34 2F?>Z157 [I?@35P F3DK5 M1 A66> M1C?I71 62 >?A3E 1hA?47364 6> 6B1>75>15CK1EB?>36I7 C6I45>317 M65K 5K1 CI756F1> 3451>2?C1 ?4E 5K1 415Y6>Z 342>?75>IC5I6B1>@6?E1E EI>34D ?DD>1773B1 F?>Z1534D C?FA?3D478 )6FA1535364 C?4 ?@76 > A>3C1 CI5534D @1?E7 56 C675 CI5534Dm [I?@35P >1EIC53647 EI1 56 C675 CI5534

>1B1>71^ ?7 41Y 75?22 F3DK5 411E 56 M1 5>?341E 6> E121>>1E 34B175F1457 F3 M>6IDK5 26>Y?>E8 0IM@37K34D [I?@35P @1B1@7 ?4E K?B34D 5?>D157 C?4 K1@34 5K171 C?7178


16/32

9: E series – Supplement 9 (12/2013)

o +?345?3434D 6> 3FA>6B34D [I?@35P 34 5K1 ?M714C1 62 C6FA15353648 . E6F34?45 6 M1 7IMa1C5 56 A>3C1 C645>6@7^ I4Y3@@34D 56 M6675 7IAA@P 6> 347147353B?@76 1h?F3434D ?5 @1?75 F?>Z15 ?4E 51CK46@6DP F?5I>35P^ E1F?4E 73E1 D>1@?753C35P^ C6I451>B?3@34D MIP34D A6Y1>^ C675 75>IC5I>1 ?4E F?>Z15 7K?7IAA@P 73E1 7K6>5?D178 #K14 35 F3DK5 5>P 56 F?345?34 F?>D347 MP CI5534D C[I?@35Pm 35 F3DK5 1B14 345>6EIC1 ?4 j14K?4C1Ej 71>B3C1 ?4E @6Y1> 5K1 j75?4E?>Ej 71>B3C1 56 14C6I>?D1 CI756F1>7 56 F6B1 56 5K1 j14K?4C1Ej 71>B3C1

[I?@35P @1B1@7 ?4E K?B34D 5?>D157 26> 5K1 >15?3@ 71>B3C17 62 5K1 E6F34?45F?345?34 [I?@35P 34 5K171 C?7178o S1@A34D 6A1>?56>7 56 ?CK31B1 2?3> C6FA15353648 .4 ?@51>4?53B1 6A1>?5

C>IC3?@@P 64 3451>C6441C534D Y35K 6> >171@@34D 5K1 2?C3@35317 62 ? EC6FA1535364 56 M1 2?3>^ 5K1 ?@51>4?53B1 6A1>?56> 7K6I@E D15 5K1 7?F1 [I?@2?C3@35317 ?7 5K1 E6F34?45 6A1>?56> D1578 #K37 37 B1>P E3223CI@5 56 14>1DI@?5364 62 5K1 75>IC5I>1 62 5K1 E6F34?45 6A1>?56>8 S?B34D 5?>D157 2671>B3C17 62 5K1 E6F34?45 6A1>?56> C?4 K1@A Y35K 358

o +?Z34D 3451>C6441C51E 415Y6>Z7 Y6>Z Y1@@ 56D15K1>8 .4 14E%56%14E A5K>6IDK 71B1>?@ 415Y6>Z7^ 1?CK C645>6@@1E MP ? E3221>145 6A1>?56>8 6A1>?56> K?7 >17A6473M3@35P 26> 5K1 14E%56%14E A?5K^ MI5 ? E6F34?45 6A

71>36I7 1221C5 64 14E%56%14E A?5K7 715 IA MP 65K1> 6A1>?56>78 S?B34D YK6@17?@1 71>B3C17 62 5K1 E6F34?45 6A1>?56> C?4 K1@A 56 147I>1 5K?5 14E7?5372?C56>P8

6.3 Activities in quality of service regulation

#K1 F?34 ?C53B35317 >1[I3>1E MP [I?@35P 62 71>B3C1 >1DI@?5364^ ?4E 5K1 6>D?43i?5K1F^ ?>1 C6473E1>1Em 76F1 62 5K1F C?4 M1 A1>26>F1E MP 6A1>?56>7 6> 1B14 I71>>1DI@?56>8U3DI>1 J A>6B3E17 ?4 6B1>B31Y 62 5K1 F?34 ?C53B35317 34 [I?@35P 62 71>B3C1 >1DI@?

E.800-Suppl.9(13)_F02

)647I@534D75?Z1K6@E1>7

-123434DF1?7I>1F1457

'15534D 5?>D157

+?>Z34DF1?7I>1F1457

.IE3534DF1?7I>1F1457

0IM@37K34DF1?7I>1F1457

&47I>34DC6FA@3?4C1

(1B31Y34D?CK31B1F1457

'Should the fault repair time(FRT) be measured?'

'The FRT is the average t imetaken to repair reported faults'

'The FRT should not be morethan 1.5 days'

'The FRT has been measured to be 1.375 days'

'Has the fault repair time beenmeasured accurately?'

'The FRT has been measured to be 1.4 days'

'Encouragement and/orenforcement'

'Should FRT continue to bemeasured?'

(1A1?51B1>P

>1B31Y A1>36E

(1A1?51B1>P

>1A6>534D A1>36E

Figure 2 – Activities in quality of service regulation


17/32


7 Recommended approach

Information gathering and selection of parameters

(1DI@?56>7 7K6I@E 26@@6Y ? C6FM341E ?AA>6?CK 62]o /3751434D 26> A>6M@1F7 5K>6IDK 5K1 A>177^ 5K>6IDK 6CC?7364?@ F11534D7

5K>6IDK F64356>34D 5K1 C6FA@?345 75?53753C7 62 5K1 6A1>?56>7mo (1[I3>34D >1DI@?> >1A6>534D ?D?3475 A?>?F151>7 Y35K M65K K3DK 3FA6>5?

#K1 71@1C5364 62 5K171 A?>?F151>7 Y3@@ CK?4D1 6B1> 53F1 ?4E Y3@@ 411E 56C6757 62 F64356>34D ?4E >1A6>534D8 "2 C6757 ?>1 @6Y M1C?I71 A1>26>F?4C1 C1?73@P ?4E CK1?A@P^ 18D8^ ?I56F?53C?@@P Y35K34 5K1 415Y6>Z 5K14 5K1 AC?4 M1 34C@IE1E ?4PY?P^ MI5 32 5K1P >1[I3>1 1h5>? 1hA14E35I>1 7ICK ?7 571@1C5364 7K6I@E M1 FICK F6>1 E37C>3F34?534D8

#K37 C6I@E M1 C?@@1E ? j@3DK5 56ICKj ?AA>6?CK^ 3818^ 641 5K?5 26CI717 64 AI7K34C@671> 56 5K1 C647IF1> 64 377I17 YK1>1 5K1>1 ?>1 A>6M@1F7 ?4E 5K?5 ?B63E7 ?4 1h>1A6>534D ?D?3475 ?@@ A6773M@1 A?>?F151>78

Information publication

(1DI@?56>7 7K6I@E M65K AIM@37K 3426>F?5364 64 A1>26>F?4C1 64 357 Y1M7351 ?46A1>?56>7 56 714E 5K1 3426>F?5364 A1>36E3C?@@P 56 7IM7C>3M1>7 Y35K 5K13> M7K6I@E M1 ?7 ?CC1773M@1 ?7 A6773M@18

Target levels

'15534D 5?>D15 @1B1@7 37 A>6M?M@P 5K1 F675 E3223CI@5 ?7A1C5 62 \6' >1DI@?5364864 M65K ?4 I4E1>75?4E34D 62 YK?5 5K1 CI756F1>7 >1[I3>1 ?4E YK?5 5K1 6A1>?56> C?41hA1C51E 56 A>6B3E18 "2 5K37 37 465 C@1?>^ 5K14 35 37 M1551> 465 56 715 ? 5?>D15 M62 A1>26>F?4C1 ?CK31B1E8"2 5K1>1 37 ? D66E I4E1>75?4E34D^ 5K14 35 37 >1C6FF14E1E 715534D M65K ? F343FIF @1C6FA147?5364 37 A?P?M@1 ?4E ? E173>1E @1B1@ 26> ?CK31B34D D66E CI756F1> 7?5372

Penalties

"4 D141>?@^ 147I>34D C6FA@3?4C1 37 K3DK@P >1C6FF14E1E 34 \6' >1DI@?53648 ?AA>6?CK17 34 3FA@1F14534D [I?@35P 62 71>B3C1 >1DI@?53647 ; ?4 14C6I>?D1F145 ?AA>6?CK8 U3417 ?>1 D141>?@@P 531E 56 @3C14C1 6M@3D?5364 56 M1 ?D>11E 646A1>?56>8 U6> 5K1 >1DI@?56> 56 A>6C11E Y35K 5K1 1426>C1F145 ?AA>6?CK^ 3>1C6FF14E?53647 ?4E F6B1 56Y?>E7 6M@3D?53647 32 5K1 >1C6FF14E?53647 ?>1 3F A>?C53C?@8 #K1 >1DI@?56> C?4 ?E6A5 ? >?4D1 62 51CK43[I17^ 75?>534D 2>6F j4?F375>?51D317 56 53DK51> >1DI@?5364^ 234?4C3?@ A14?@5317 ?4E 234?@@P F6>1 E>?S6Y1B1>^ E634D 5K37 C?4 34B6@B1 1h51473B1 @1D?@ A>6C17717 ?4E F?P 5?Z1 ? @64D A14?@5317 F?P M1 D?i1551E 56 1?71 3FA@1F145?53648.7 ? D141>?@ A>34C3A@1^ 35 37 >1C6FF14E1E 5K?5 14C6I>?D1F1457 ?4E 1426>C1F1D>?EI?51E ?4E A>6A6>5364?@8"5 37 ?@76 >1C6FF14E1E 5K?5 C6FA147?5364 7K6I@E M1 A?P?M@1 56 CI756F1>7 YK6 A?>53CI@?>@P A66> A1>26>F?4C18 #K37 7K6I@E M1 ?EE>1771E 5K>6IDK 71>B3C1 C645>?C57 YK1>1 5K1 ?D>11F1457 K?B1 56 M1 ?AA>6B1E MP 5K1 >1DI@?56>8'1>B3C1 @1B1@ ?D>11F1457 7K6I@E M1 345>6EIC1E 64@P YK1>1 5K1>1 37 76F1 75?M37K6I@E 465 M1 I71E 26> 41Y 71>B3C17 ?4E 41Y 51CK46@6D317 I453@ ? >1?764?M@1 @1 M114 D?341E Y35K 5K1 51CK46@6DP8


18/32

9J E series – Supplement 9 (12/2013)

"4353?@ @1B1@7 62 C6FA147?5364 7K6I@E M1 @6Ym ?4P 7ICK A?PF1457 Y3@@ MF?4?D1F145 62 5K1 6A1>?56>7 ?4E 1hA1>314C1 37 5K?5 5K1 M141235 34 ?@1>534D F?4?D2?> 1hC11E7 5K1 B?@I1 62 5K1 7IF7 A?3E ?7 5K1P 1hA671 F?4D1>7 56 3451>4?@ C>353CC>353C?@ A?>?F151>7 5K?5 K?B1 ? 71>36I7@P E?F?D34D 1221C5 64 CI756F1>7 5K1 @1B7K6I@E >371 E1A14E34D 64 5K1 1h5145 64 5K1 A>6M@1F Y35K K3DK1> A?PF1457 56 5K?4 56 >173E1453?@ 64178 U6> 1h?FA@1^ 2?3@I>1 56 >1A?3> ? 2?I@5 Y35K34 ? 7A1C32 A14?@5P 62 7?P $'-p A1> E?P MI5 5K37 >?51 7K6I@E 465 M1 C?AA1E ?5 ? F?h3FIF 62 7?P

C64534I1 ?4E A6773M@P 5K1 >?51 A1> E?P 7K6I@E >371 32 5K1 53F1 1hC11E7 7?P 9: E?P737 411E1E 56 147I>1 5K?5 5K1 F?4?D1>7 C64C1>41E 5?Z1 ?AA>6A>3?51 751A7 56 >176@ A>1A?>1 ?E1[I?51@P 26> 5K1 A>6M@1F7 5K?5 341B35?M@P Y3@@ 6CCI>8

Constructive dialogue

VK141B1> 21?73M@1^ 5K1 >1DI@?56> 7K6I@E 14D?D1 34 C6475>IC53B1 E3?@6DI1 Y35[I?@35P A>6M@1F78 #K37 7K6I@E 465 M1 7114 ?7 ? A>6C177 62 51@@34D 5K1 6A1> MI734177 MI5 62 ?7Z34D A1415>?534D [I1753647 5K?5 Y3@@ K?B1 5K1 1221C5 62 C?I7>1B31Y ?4E >1C6473E1> 5K13> ?AA>6?CK 34 ?>1?7 Y35K 7A1C323C A>6M@1F78

7.1 Service level agreements

#K1 34C@I7364 62 j71>B3C1 @1B1@ ?D>11F1457j 34 C645>?C57 K?7 M1C6F1 A6AI@?> M?>1 465 ?@Y?P7 1221C53B1 ?7 5K1 26>FI@?5364 F?P M1 B?DI1 ?4E C6FA147?5364 51>F75?51E8 UI>5K1>F6>1 5K1 A>6C177 26> C@?3F34D C6FA147?5364 F?P M1 F?E1 1hC1773E151> C@?3F78#6 M1 1221C53B1 ? 71>B3C1 @1B1@ ?D>11F145 7K6I@E 75?51]o #K1 F343FIF @1B1@ 62 A1>26>F?4C1 6221>1E 56 5K1 CI756F1>^ 465 5K1 ?B1>?D

?CK31B1E 26> ?@@ CI756F1>78o #K1 C6FA147?5364 A?PF145 32 5K1 F343FIF @1B1@ 37 465 ?CK31B1E Y35K 5K

A>6A6>5364?@ 56 5K1 E1D>11 62 2?3@I>18#K1 F1CK?437F 26> C@?3F34D C6FA147?5364] "4 F675 C?717 C6FA147?5364 7K6I@?I56F?53C?@@P ?4E 5K1 CI756F1> 7K6I@E 465 M1 >1[I3>1E 56 F?Z1 ? C@?3F8

8 Specifying parameters, levels and measurement methods

8.1 Parameters

#K1 &I>6A1?4 #1@1C6FFI43C?53647 ,15Y6>Z *A1>?56>7g .776C3?5364 b,*c^ 5K1 &I>6A62 34CIFM145 6A1>?56>7 A>6A671E 5K1 26@@6Y34D C>351>3? 26> \6' A?>?F151>7]o \6' A?>?F151>7 7K6I@E M1 1?73@P I4E1>7566E MP 5K1 AIM@3C^ ?4E M1 I712I@

5K1F8o .@@ A?>?F151>7 ?>1 ?AA@3C?M@1 ?5 5K1 415Y6>Z 51>F34?5364 A63458 VK1>

A6773M@1^ 5K1P 7K6I@E M1 F?E1 64 5K1 CI756F1>g7 A>1F3717^ I734D 34%71>B>1?@3753C ?7 A6773M@1^ >1?@ 5>?223C >?5K1> 5K?4 5175 C?@@7 7K6I@E MF1?7I>1F1457^ YK1>1B1> A6773M@18

o 0?>?F151>7 7K6I@E M1 C?A?M@1 62 B1>323C?5364 MP 34E1A14E145 6>DB1>323C?5364 F3DK5 M1 F?E1 MP E3>1C5 F1?7I>1F1457 6> MP ?IE35 62 5KF1?7I>1F14578

o #K1 ?CCI>?CP 62 \6' A?>?F151> B?@I17 7K6I@E M1 715 56 ? @1B1@ C6473751221C53B1 ?B?3@?M@1 F1?7I>1F145 F15K6E78


19/32

E series – Supplement 9 (12/2013) 9<

o #K1 A?>?F151>7 ?>1 E173D41E 26> M65K 75?53753C?@ ?4E 34E3B3EI?@ ?AA@3CB?@I17 7K6I@E M1 E1>3B1E MP 5K1 ?AA@3C?5364 62 ? 73FA@1 75?53753C?@ 2I4B?@I178 #K1 75?53753C?@ 2I4C5364 7K6I@E M1 7A1C3231E 34 5K1 75?4E?>E8 #K1C645?34 DI3E1@3417 64 K6Y 75?53753C?@@P 73D4323C?45 7?FA@17 7K6I@E M1 7

S6Y1B1>^ F?Z34D 51757 2>6F 5K1 415Y6>Z 51>F34?5364 A6345 37 46>F?@@P 465 A>?C26CI7 37 B1>P FICK 64 ?7A1C5 62 415Y6>Z A1>26>F?4C1^ YK1>1?7 65K1> ?7A1C57 62 A1[I?@@P 6> F6>1 3FA6>5?458#K1 E123435364 62 A?>?F151>7 411E7 56 5?Z1 ?CC6I45 62 ?@@ 5K1 A6773M@1 CI756F1>5K37 37 465 1?7P8 .@51>4?53B1@P 5K1 E123435364 411E7 7A1C323C?@@P 56 1hC@IE1 CE123435364 34 465 ?AA>6A>3?518 &[I?@@P 5K1 E123435364 7K6I@E F1?7I>1 YK?5 Y3@@[I?@35P ?4E 465 ?@@6Y C3>CIF75?4C17 YK1>1 5K1 F15>3C 37 D66E MI5 5K1 A1>26>F?4CB3C1 B1>7?8 U6> 1h?FA@1^ 7IAA@P 53F1 26> ? 41Y @341 C?4465 M1 E12341E aI75 ?7 5K6>E1> M134D A@?C1E ?4E 5K1 @341 F?E1 ?B?3@?M@1 734C1 76F1 CI756F1>7 F?P 6>E1>?5 ? 7A1C323C E?51 34 5K1 2I5I>1 b18D8^ YK14 5K1P ?>1 EI1 56 F6B1 34c ?4E 465 ?7 7664 5K1F 5K1 3FA6>5?45 F1?7I>1 37 YK15K1> 5K1 Y6>Z 37 C?>>31E 6I5 64 5K1 E?51 >1[I1751E"4 76F1 C?717^ 35 F?P 465 M1 A6773M@1 56 E1B1@6A ? 7I35?M@1 E123435364m 34 5K37>1[I3>1 >1A6>534D 5K?4 56 >1[I3>1 >1A6>534D ?D?3475 ?4 34?AA>6A>3?51 E12343534C1453B1 F?P M1 C>1?51E 26> ?C53647 5K?5 >1EIC1 >?5K1> 5K?4 3FA>6B1 [I?@35P8-1234353647 62 \6' A?>?F151>7 26> \6' 62 F6M3@1 71>B3C17 ?>1 D3B14 34 k"#$%# &8 A?>?F151>7 26> 5K1 464%I53@3i?5364 75?D17 62 ")# 71>B3C17 ?>1 D3B14 34 k"#$%# &8Q:#K1 M3M@36D>?AKP A>6B3E17 ? C64C371 @375 62 "#$%# (1C6FF14E?53647^ CI>>145@PC6473E1>1E 62 K3DK 3FA6>5?4C1 26> ?CK31B34D 14E%56%14E \6' ?4E I71>7g 7?5372?C5C?4465 M1 I71E ?7 E3>1C5 M?737 26> >1DI@?56>P ?AA>6?CK178 S6Y1B1>^ Z46Y@1ED1Y3@@ 14?M@1 >1DI@?56>7 56 K?B1 F6>1 1EIC?51E E37CI773647 Y35K 6A1>?56>78

8.2 Formulation of the target levels

#K1 377I1 62 YK15K1> 56 715 ? 7A1C323C 5?>D15 @1B1@ ?4E YK15K1> 56 715 ? 734D@F343FIF ?CC1A5?M@1 @1B1@ ?4E ? E173>1E @1B1@ K?7 M114 E37CI771E 1?>@31>8

#K1 @1B1@7 26> ?DD>1D?51E A1>26>F?4C1 34B6@B34D ? 4IFM1> 62 E3221>145 6M26>FI@?51E 34 5Y6 E3221>145 Y?P7]o #K1 A1>C145?D1 62 1B1457 5K?5 1hC11E 6> 2?3@ 56 F115 ? 5?>D15 @1B1@

b18D8^ q @3417 E1@3B1>1E 34 F6>1 5K?4 p E?P7c8 "4 5K37 C?71^ p 34E3C?517 ? 5?>o #K1 4IFM1> 62 E?P7 Y35K34 YK3CK H:q 62 @3417 Y1>1 E1@3B1>1E8 "4 5K37 C?7

37 34E3C?51E8"2 C6FA147?5364 37 D634D 56 M1 D3B14^ 5K14 5K1 F1?7I>1 FI75 K?B1 ? 73FA@1 A?77 6> 1?CK 34E3B3EI?@ CI756F1>8

8.3 Measurement methods

+1?7I>1F145 F15K6E7 32 A6773M@1 7K6I@E M1 6Ma1C53B18 U6> 76F1 377I17 7ICK ?7 5KC?@@ C145>17 ?4E K1@A @3417 35 F?P 465 M1 A6773M@1 56 7A1C32P ? A?>?F151>6Ma1C53B1@P^ ?4E 7IMa1C53B1 I71> ?77177F1457 ?>1 I71E^ 18D8^ 5K1 C?@@1> 37 ?7Z156 ?77177 357 1221C53B14177 64 ? 7C?@1 62 9%L8 VK3@1 5K37 E617 D3B1 76F1 F1?7I>1 6465 7I35?M@1 26> 5K1 ?AA@3C?5364 62 A14?@5317 6> C6FA147?53648+1?7I>1F145 F?P M1 5?Z14 MP 5K3>E A?>5317 6> >1A6>51E MP 5K1 6A1>?56> 3571@28 #K7?FA@34D 6> 34C@IE1 ?@@ 1B14578 VK1>1 F1?7I>1F1457 C?4 M1 MI3@5 3456 5K1 47P751F7 ?4E M1 ?I56F?53C 5K14 71@2%>1A6>534D C6B1>34D ?@@ 1B1457 37 46>F?@@P


20/32

9G E series – Supplement 9 (12/2013)

"2 7?FA@34D 37 I71E 5K14 C6473E1>?5364 411E7 56 M1 D3B14 56 7A1C32P34D C>351>3?>1A>17145?53B1 ?4E C6FA?>?M@1 M15Y114 415Y6>Z78

8.4 Reporting

(1A6>534D 46>F?@@P 34B6@B17 ?DD>1D?51E >17I@578 #K1 [I175364 37 YK15K1> 5K1P 6B1>]o .@@ A?>57 62 5K1 415Y6>Z 6> ?DD>1D?51E 71A?>?51@P 26> E3221>145 ?>1?7mo .@@ CI756F1> 5PA17 6> >1A6>51E 71A?>?51@P 26> 7?P MI734177 ?4E >173E1453?@#K37 C?4 64@P M1 E1C3E1E 64 ? C?71%MP%C?71 M?737 5?Z34D ?CC6I45 62 5K1 @6C?[I?@35P A>6M@1F78


21/32

E series – Supplement 9 (12/2013) 9L

Appendix I

List of telecommunications regulatory bodies

"4 6>E1> 56 Z11A >1DI@?56>P 1226>57 F675 1221C53B1^ 5K1 \6' A?>?F151>7 >1A6>5F64356>1E Y3@@ K?B1 56 M1 ?E?A51E 2>6F 53F1 56 53F1 56 5?Z1 3456 ?CC6I45 CK?4D

I71> M1K?B36I> ?4E D141>?@ 5>14E7 34 76C315P8#K1>126>1^ 5K1 ?4?@P737 62 >1DI@?56>P A>?C53C17 34 65K1> aI>37E3C53647 37 M11h1>C371 ?5 ? A6345 34 53F1 YK14 1h37534D >1DI@?53647 ?>1 I4E1> >1B37364 6> 41Y175?M@37K1E8#K1>126>1^ 5K37 7IAA@1F145 E617 465 C645?34 C6A317 62 ?4P CI>>145 >1DI@?56>P A>6221>7 ? C6@@1C5364 62 @34Z7 56 >1@?51E E6CIF145?5364 34 71@1C51E C6I45>3178B1>3231E EI>34D 5K1 A>1A?>?5364 62 5K37 7IAA@1F1458 S6Y1B1>^ 7ICK @34Z7 F51FA6>?>3@P 6> A1>F?4145@P8/375 62 51@1C6FFI43C?53647 >1DI@?56>P M6E317]

.2DK?4375?4 .2DK?4375?4 #1@1C6F (1DI@?56>P .I5K6>35Pb.#(.chttp://www.atra.gov.af/index.php?lang=en

.@M?43? &@1C5>643C ?4E 0675?@ )6FFI43C?53647 .I5K6>35Pbk"#$%# 089:lc

http://www.akep.al/

.@D1>3? .I56>35r E1 (rDI@?5364 E17 067517 15#1@1C6FFI43C?53647 b.(0#c

http://www.arpt.dz/

.4D6@? #1@1C6FI43C?st17 +34375r>36 E?7#1@1C6FI43C?st17 1 #1C46@6D3?7 b+##"c

http://www.mtti.gov.ao/

.>D14534? '1C>15?>u? E1 )6FI43C?C36417 b'&)*+c http://www.secom.gov.ar/

.>F143? 0IM@3C '1>B3C17 (1DI@?56>P )6FF377364 b0'()chttp://psrc.am/en/

.I75>?@3? .I75>?@3?4 )6FFI43C?53647 ?4E +1E3? .I5K6>35Pb.)+.c

http://www.acma.gov.au/

.I75>3? .I75>3?4 (1DI@?56>P .I5K6>35P 26> _>6?EC?7534D?4E #1@1C6FFI43C?53647 b(#(%=FMSc

http://www.rtr.at/

_?K?F?7 $53@35317 (1DI@?5364 v )6FA1535364 .I5K6>35Pb$().c

http://www.urcabahamas.bs/

_?K>?34 #1@1C6FFI43C?53647 (1DI@?56>P .I5K6>35P 62_?K>?34 b#(.c

http://www.tra.org.bh/en/home.asp

_?4D@?E17K _?4D@?E17K #1@1C6FFI43C?5364 (1DI@?56>P)6FF377364 b_#()c

http://www.btrc.gov.bd/

_?>M?E67 #1@1C6FFI43C?53647 $435 b#1@1C6F7 $435chttp://www.telecoms.gov.bb/

_1@?>I7 +34375>P 62 06757 ?4E #1@1C6FFI43C?53647b+0#c

http://www.mpt.gov.by/

_1@D3IF _1@D3?4 "47535I51 26> 0675?@ 71>B3C17 ?4E#1@1C6FFI43C?53647 b_"0#c

http://www.bipt.be/

_1@3i1 _1@3i1 0IM@3C $53@35317 )6FF377364 b0$)chttp://www.puc.bz/

_1434 #>?47356>P .I5K6>35P 26> 5K1 (1DI@?5364 62 06757?4E #1@1C6FFI43C?53647 b.#(0#c

http://www.atrpt.bj/

_6@3B3?b0@I>34?5364?@'5?51 62c

'IA1>34514E14C3? E1 #1@1C6FI43C?C36417b'"##&/c

http://www.sittel.gov.bo/

_657Y?4? _657Y?4? #1@1C6FFI43C?53647 .I5K6>35P b_#.chttp://www.bta.org.bw/


22/32

9N E series – Supplement 9 (12/2013)

_>?i3@ .D14C3? ,?C364?@ E1 #1@1C6FI43C?st17b.,.#&/c

http://www.anatel.gov.br/

_>I413-?>I77?@?F

.I5K6>35P 26> "426%)6FFI43C?53647 #1CK46@6DP"4EI75>P b."#"c

http://www.aiti.gov.bn/

_6743? ?4ES1>i1D6B34?

)6FFI43C?53647 (1DI@?56>P .D14CP 62 _6743?%S1>i1D6B34? b)(.c

http://www.cra.ba/

_I@D?>3? )6FFI43C?53647 (1DI@?5364 )6FF377364 b)()chttp://www.crc.bg/index.php?lang=en

_I>Z34? U?76 .I56>351 ,?5364?@1 E1 (1DI@?5364 E17#1@1C6FFI43C?53647 b.(#&/c

http://www.artel.bf/

_I>I4E3 .D14C1 E1 (rDI@?5364 15 E1 )645>w@1 E17#r@rC6FFI43C?53647 b.()#c

http://www.arct.bi/

)?F1>664 .D14C1 E1 (1DI@?5364 E17 #1@1C6FFI43C?53647b.(#c

http://www.art.cm/

)?4?E? "4EI75>P )?4?E? b")('#c http://www.ic.gc.ca/eic/site/ic1.nsf/eng/h_00077.html

)?4?E? )?4?E3?4 (?E36%51@1B37364 ?4E#1@1C6FFI43C?53647 )6FF377364 b)(#)c

http://www.crtc.gc.ca/eng/welcome.htm

)?A1 R1>E1 ,?5364?@ )6FFI43C?53647 .D14CP b.,.)c http://www.anac.cv/

)?PF?4"7@?4E7

"426>F?5364 ?4E )6FFI43C?53647 #[email protected]>35P b")#.c

http://www.icta.ky/

)145>[email protected]>3C?4(1AIM@3C

.D14C1 CK?>Dr1 E1 @? (rDI@?5364 E17#r@rC6FFI43C?53647 b.(#c

http://www.art-rca.org/

)K?E *223C1 #CK?E314 E1 (1DI@?5364 E17 #1@1C6F7b*#(#c

http://www.otrt.td/

)6@6FM3? )6F373x4 E1 (1DI@?C3x4 E1 )6FI43C?C36417b)()*+c

http://www.crcom.gov.co/

)6F6>67 .I56>35r ,?5364?@1 E1 (rDI@?5364 E17 #3C7b.,(#")c

http://www.anrtic.co.km/

)675? (3C? 'IA1>34514E14C3? E1 #1@1C6FI43C?C36417b'$#&/c

http://sutel.go.cr/

)w51 Eg"B63>1 .D14C1 E17 #1@1C6FFI43C?53647 E1 )w51 Eg"B63>1b.#)"chttp://www.atci.ci/

)>6?53? )>6?53?4 0675 ?4E &@1C5>643C )6FFI43C?53647.D14CP bS.W*+c

http://www.hakom.hr/default.aspx?id=7

)K3@1 'IM71C>15?>3? E1 #1@1C6FFI43C?C?36417b'$_#&/c

http://www.subtel.cl/prontus_subtel/site/edic/base/port/inicio.html

)I>?s?6bU6>F1> ,15K1>@?4E7.453@@17c

_I>1?I #1@1C6FFI43C?531 v 0675 b_#v0c http://www.btnp.org/

)PA>I7 *223C1 62 &@1C5>643C )6FFI43C?53647 v 0675?@(1DI@?5364 b*)&)0(c

http://www.ocecpr.org.cy/nqcontent.cfm?a_id=767&tt=ocecpr&lang=gr

)i1CK(1AIM@3C

#K1 )i1CK #1@1C6FFI43C?5364 *223C1 bČ#yc http://www.ctu.eu/main.php?pageid=178

-1F6C>?53C(1AIM@3C 625K1 )64D6

.I56>351 E1 (1DI@?5364 E1 @? 06751 15 E17#1@1C6FFI43C?53647 EI )64D6 b.(0#)c

http://www.arptc.cd/

-14F?>Z ,?5364?@ "# ?4E #1@1C6F .D14CP b,"#.c ,"#.37 C@671E 734C1 *C56M1> N^ J:99

http://en.itst.dk/

-a3M6I53 +34375z>1 E1 @? )6FFI43C?5364 15 E1 @? )I@5I>1^CK?>Dr E17 067517 15 #r@rC6FFI43C?53647^ 06>51%0?>6@1 EI =6IB1>41F145 b+))0#c

http://www.mccpt.dj/


23/32

E series – Supplement 9 (12/2013) 9O

-6F343C? &?751>4 )?>3MM1?4 #1@1C6FFI43C?53647 .I5K6>35Pb&)#&/c

http://www.ectel.int/ntrcdominica.htm

-6F343C?4(1AIM@3C

"47535I56 -6F343C?46 E1 @?7 #1@1C6FI43C?C36417b"4E651@c

http://www.indotel.gob.do/

&CI?E6> )6471a6 ,?C364?@ E1 #1@1C6FI43C?C36417 E1@&CI?E6> b)*,.#&/c

http://www.conatel.gov.ec/

&CI?E6> +343751>36 E1 #1@1C6FI43C?C36417 P E1 @?

'6C31E?E E1 @? "426>F?C3x4 b+",#&/c

http://www.mintel.gov.ec/

&@ '?@B?E6> 'IA1>34514E14C3? =141>?@ E1 &@1C5>3C3E?E P#1@1C6FFI43C?C36417 b'"=c

http://www.siget.gob.sv/index.aspx?tipo=17

&DPA5 ,?5364?@ #1@1C6FFI43C?53647 (1DI@?56>P.I5K6>35P b,#(.c

http://www.tra.gov.eg/english/Main.asp

&75643? &75643?4 )6FA1535364 .I5K6>35P b&).c http://www.konkurentsiamet.ee/?lang=en

&5K36A3? &5K36A3?4 #1@1C6FFI43C?5364 .D14CP b.chttp://www.eta.gov.et/

U34@?4E U34437K )6FFI43C?53647 (1DI@?56>P .I5K6>35PbU")*(.c

http://www.ficora.fi/en/

U>?4C1 .I56>35r E1 (rDI@?5364 E17 )6FFI43C?53647&@1C5>643[I17 15 E17 067517 b.()&0c

http://www.arcep.fr/

=?M64 .D14C1 E1 (1DI@?5364 E17 #1@1C6FFI43C?53647b.(#&/c

http://www.artel.ga/

=?FM3? =?FM3?4 0IM@3C $53@35317 (1DI@?56>P .I5K6>35Pb0$(.c

http://www.pura.gm/

=16>D3? =16>D3?4 ,?5364?@ )6FFI43C?53647 )6FF377364b=,))c

http://www.gncc.ge/?lang_id=ENG

=1>F?4P _I4E17415i?D145I> b_,.c http://www.bundesnetzagentur.de/enid/2.html

=K?4? ,?5364?@ )6FFI43C?53647 .I5K6>35P b,).c http://www.nca.org.gh/

=>11C1 S1@@143C #1@1C6FFI43C?53647 ?4E 0675)6FF377364 b&#c

http://www.eett.gr/opencms/opencms/EETT_EN/index.html

=>14?E? &?751>4 )?>3MM1?4 #1@1C6FFI43C?53647 .I5K6>35Pb&)#&/c

http://www.ectel.int/

=I?51F?@? 'IA1>34514E14C3? E1 #1@1C6FI43C?C36417 b'"#chttp://www.sit.gob.gt/ =I341? (1DI@?56>P .I5K6>35P 26> 06757 ?4E

#1@1C6FFI43C?53647 b.(0#chttp://www.arptguinee.org/

=I341?%_377?I +34375>P 62 #1@1C6FFI43C?53647 b")=_chttp://www.icgb.org/

S?353 )64713@ ,?5364?@ E17 #1@1C6FFI43C?53647b)*,.#&/c

http://www.conatel.gouv.ht/

S64EI>?7 )6F373x4 ,?C364?@ E1 #1@1C6FI43C?C36417b)*,.#&/c

http://www.conatel.gob.hn/

S64D W64D^'.(

*223C1 62 )6FFI43C?53647 .I5K6>35P b*U).c http://www.ofca.gov.hk/

SI4D?>P ,?5364?@ +1E3? ?4E "426C6FFI43C?5364.I5K6>35P b,+SSc

http://www.nmhh.hu/

"C1@?4E 0675 ?4E #1@1C6F .EF34375>?5364 b0#.c http://www.pfs.is/default.aspx?cat_id=101

"4E3? #1@1C6F (1DI@?56>P .I5K6>35P 62 "4E3? b#(."chttp://www.trai.gov.in/

"4E64173? _?E?4 (1DI@?73 #1@1Z6FI43Z?73 "4E64173?e"4E64173?4 #1@1C6FFI43C?53647 (1DI@?56>P.I5K6>35P b_(#"c

http://www.brti.or.id/

">?4 b"7@?F3C(1AIM@3C 62c

)6FFI43C?5364 (1DI@?56>P .I5K6>35P b)(.c http://www.cra.ir/

">?[ )6FFI43C?53647 ?4E +1E3? )6FF377364 b)+)chttp://www.cmc.iq/


24/32

9Q E series – Supplement 9 (12/2013)

">1@?4E )6FF377364 26> )6FFI43C?53647 (1DI@?5364b)6F(1Dc

http://www.comreg.ie/

"7>?1@ +34375>P 62 )6FFI43C?53647 b+*)c http://www.moc.gov.il/130-en/MOC.aspx

"5?@P .I56>35{ A1> @1 =?>?4i31 41@@1 )6FI43C?i3643b.=)*+c

http://www.agcom.it/

`?A?4 +34375>P 62 "451>4?@ .22?3>7 ?4E )6FFI43C?53647b+")c

http://www.soumu.go.jp/english/index.html

`6>E?4 #1@1C6FFI43C?53647 (1DI@?56>P )6FF377364b#()c

http://www.trc.gov.jo/index.php?lang=english

W14P? )6FFI43C?53647 )6FF377364 62 W14P? b))Wchttp://www.cck.go.ke/

W6>1? b(1A862c

+34375>P 62 )6FFI43C?53647 ?4E "426>F?5364bW))c

http://www.kcc.go.kr/user/ehpMain.do

W676B6 .I56>35153 (>1DI@@?56> 3 #1@1Z6FI43Z?C36435b.(#c

http://www.art-ks.org/

/?5B3? &@1Z5>6437Z6 7?Z?>I E3>1ZC3a? b&'-c http://www.esd.lv/index.php?lang=en

/1M?464 #1@1C6FFI43C?53647 (1DI@?56>P .I5K6>35P b#(.chttp://www.tra.gov.lb/

/1765K6 /1765K6 )6FFI43C?53647 .I5K6>35P b/).c http://www.lca.org.ls/

/3M1>3? /3M1>3? #1@1C6FFI43C?53647 .I5K6>35P b/#.chttp://www.lta.gov.le/

/3MP? =141>?@ #1@1C6FFI43C?53647 .I5K6>35P b=#.chttp://www.gta.ly/ /31CK51475134 *223C1 26> )6FFI43C?53647 b.Wc http://www.llv.li/amtsstellen/llv-ak-english-page.htm

/35KI?43? )6FFI43C?53647 (1DI@?56>P .I5K6>35P b((#chttp://www.rrt.lt/en/home.html

/Ih1FM6I>D "47535I5 @Ih1FM6I>D1637 E1 >rDI@?5364 b"/(chttp://www.ilr.public.lu/

+?C?I _I>1?I 62 #1@1C6FFI43C?53647 (1DI@?5364b-'(#c

http://www.gdtti.gov.mo/eng/News/index.html

+?E?D?7C?> *223C1 +?@?D?7P Egr5IE17 15 E1 (rDI@?5364 E17#r@rC6FFI43C?53647 b*+&(#c

http://www.omert.mg/

+?@?Y3 )6FFI43C?53647 (1DI@?56>P .I5K6>35Pb+.)(.c

http://www.macra.org.mw/

+?@?P73? +?@?P73?4 )6FFI43C?53647 ?4E +I@53F1E3?

)6FF377364 b+)+)c

http://www.cmc.gov.my/

+?@3 +343751>1 E1 @? )6FFI43C?5364 15 E17 #")b+#)+#/c

http://www.mtcmtl.com/

+?@5? +?@5? )6FFI43C?53647 .I5K6>35P b+).c http://www.mca.org.mt/

+?I>35?43? .I56>351 E1 (1DI@?5364 b.(&c http://www.are.mr/

+?I>353I7 "426>F?5364 ?4E )6FFI43C?5364 #[email protected]>35P b")#.c

http://www.icta.mu/

+1h3C6 U1E1>?@ )6FF377364 62 #1@1C6FFI43C?53647b)*U&/c

http://www.cft.gob.mx/wb/Cofetel_2008/idioma

+6@E6B? ,?5364?@ (1DI@?56>P .D14CP 26> &@1C5>643C)6FFI43C?53647 ?4E "426>F?5364 #1CK46@6DPb.,()"c

http://en.anrceti.md/front

+64D6@3? )6FFI43C?53647 (1DI@?56>P )6FF377364 62+64D6@3? b)()c

http://crc.gov.mn/

+645141D>6 .D14CP 26> &@1C5>643C )6FFI43C?53647 ?4E0675?@ '1>B3C17 b&W"0c

http://www.ekip.me/eng/agency/

+6>6CC6 /g.D14C1 ,?5364?@1 E1 (rD@1F145?5364 E17#r@rC6FFI43C?53647 b.,(#c

http://www.anrt.net.ma/

+6i?FM3[I1 "47535I56 ,?C364?@ E?7 )6FFI43C?C617 E1+6i?FM3[I1 b",)+c

http://www.incm.gov.mz/

,?F3M3? ,?F3M3?4 )6FFI43C?53647 )6FF377364 b,))c http://www.ncc.org.na/


25/32

E series – Supplement 9 (12/2013) 9H

,1A?@ ,1A?@ #1@1C6FFI43C?53647 .I5K6>35P b,#.chttp://www.nta.gov.np/en/

,15K1>@?4E7 .I56>35135 )647IF145 v +?>Z5 b.)+ckA>1B36I7@P *4?2K?4Z1@3aZ1 0675 14#1@1C6FFI43C?531 .I56>35135l

https://www.acm.nl/nl/

,1Y T1?@?4E )6FF1>C1 )6FF377364 62 ,1Y T1?@?4Eb)6F)6Fc

http://www.comcom.govt.nz/

,3D1> /g.I56>35r E1 (rDI@?5364 +I@5371C56>31@@1 b.(+chttp://www.arm-niger.org/

,3D1>3? ,3D1>3?4 )6FFI43C?53647 )6FF377364 b,))c http://www.ncc.gov.ng/ ,6>Y?P ,6>Y1D3?4 0675 ?4E #1@1C6FFI43C?53647

.I5K6>35P b,0#chttp://www.npt.no/

*F?4 *F?4 #1@1C6FFI43C?53647 (1DI@?56>P .I5K6>35Pb#(.c

http://www.tra.gov.om/newsite1/

0?Z375?4 0?Z375?4 #1@1C6FFI43C?5364 .I5K6>35P b0#.chttp://pta.gov.pk/

0?AI? ,1Y=I341?

,?5364?@ "426>F?5364 .4E )6FFI43C?5364#1CK46@6DP .I5K6>35P b,")#.c

http://www.nicta.gov.pg/

01>I *>D?437F6 'IA1>B376> E1 "4B1>73x4 0>3B?E? 14#1@1C6FI43C?C36417 b*'"0#&/c

http://www.osiptel.gob.pe/

0K3@3AA3417 ,?5364?@ #1@1C6FFI43C?53647 )6FF377364b,#)c

http://portal.ntc.gov.ph/

06@?4E 0>1i17 $>ięEI W6FI43Z?Ca3 &@1Z5>643Ci41ab$W&c

http://www.uke.gov.pl/

06>5ID?@ .I56>3E?E1 ,?C364?@ E1 )6FI43C?st17b.,.)*+c

http://www.anacom.pt/

\?5?> 'IA>1F1 )6I4C3@ 62 "426>F?5364 ?4E)6FFI43C?5364 #1CK46@6DP b3C5\?5?>c

http://www.ictqatar.qa/

(6F?43? ,?5364?@ .I5K6>35P 26> +?4?D1F145 ?4E(1DI@?5364 34 )6FFI43C?53647 62 (6F?43?b.,)*+c

http://www.ancom.org.ro/en/

(I773?4U1E1>?5364

+34375>P 26> )6FFI43C?53647 ?4E "426>F?53i?536462 5K1 (I773?4 U1E1>?5364 b+347BP?ic

http://www.minsvyaz.ru/

(Y?4E? (1DI@?56>P .D14CP 26> 0IM@3C $53@35P '1>B3C17 62(Y?4E? b($(.chttp://www.rura.gov.rw/

'?IE3 .>?M3? )6FFI43C?53647 ?4E "426>F?5364 #1CK46@6DP)6FF377364 b'?IE3 .>?M3?c b)"#)c

http://www.citc.gov.sa/

'141D?@ .(#e'r4rD?@ b.(#0c http://www.artp-senegal.org/

'1>M3? (1AIM@3C .D14CP 26> &@1C5>643C )6FFI43C?5364b(.#/c

http://www.ratel.rs/

'1PCK1@@17 +34375>P 62 "426>F?5364 #1CK46@6DP ?4E)6FFI43C?5364 b+"'-c

http://www.misd.gov.sc/

'31>>? /1641 ,?5364?@ #1@1C6FFI43C?53647 )6FF377364b,.#)*+c

http://www.natcomsl.com/

'34D?A6>1 "426C6FF -1B1@6AF145 .I5K6>35P 62 '34D?A6>1

b"-.c

http://www.ida.gov.sg/

'@6B?Z3? #1@1C6FFI43C?53647 (1DI@?56>P .I5K6>35P 62 5K1'@6B?Z (1AIM@3C b#$'(c

http://www.teleoff.gov.sk/index.php?ID=9

'@6B143? 0675 ?4E &@1C5>643C )6FFI43C?53647 .D14CP 625K1 (1AIM@3C 62 '@6B143? b.0&Wc

http://www.apek.si/apek-ang

'6F?@3? +34375>P 62 06757 v )6FFI43C?5364 b+0)c http://www.somali-gov.info/

'6I5K .2>3C? "4E1A14E145 )6FFI43C?53647 .I5K6>35P 62 '6I5K.2>3C? b").'.c

http://www.icasa.org.za/

'A?34 )6F373x4 E1@ +1>C?E6 E1 @?7#1@1C6FI43C?C36417 b)+#c

http://www.cmt.es/


26/32

J: E series – Supplement 9 (12/2013)

'>3 /?4Z? #1@1C6FFI43C?53647 (1DI@?56>P )6FF377364 62'>3 /?4Z? bk"#$%# &8Q::lc

http://www.trc.gov.lk/

'IE?4 ,?5364?@ #1@1C6FFI43C?53647 )6>A6>?5364 b,#)chttp://www.ntc.gov.sd/

'Y?i3@?4E 'Y?i3@?4E 06757 v #1@1C6FFI43C?53647)6>A6>?5364 b'0#)c

http://www.sptc.co.sz/

'Y1E14 0675%6CK 51@175P>1@714 b0#'c http://www.pts.se/

'Y35i1>@?4E U1E1>?@ )6FFI43C?53647 )6FF377364b)6F)6Fc

http://www.comcom.admin.ch/

#?3Y?4^ )K34? ,?5364?@ )6FFI43C?53647 )6FF377364 b,))c http://www.ncc.gov.tw/english/index.aspx

#?4i?43? #?4i?43? )6FFI43C?5364 (1DI@?56>P .I5K6>35Pb#)(.c

http://www.tcra.go.tz/

#K?3@?4E ,?5364?@ _>6?EC?7534D ?4E #1@1C6FFI43C?53647)6FF377364 b,_#)c

http://nbtc.go.th/wps/portal/NTC/eng

#K1 U6>F1>XID67@?B (1A862 +?C1E643?

&@1C5>643C )6FFI43C?53647 .D14CP b.&Wchttp://www.aec.mk/

#6D6 .I56>35r E1 (rD@1F145?5364 E17 '1C51I>7 E1067517 15 #1@1C6FFI43C?53647 b.(#v0c

http://www.artp.tg/

#>343E?E ?4E#6M?D6

#1@1C6FFI43C?53647 .I5K6>35P 62 #>343E?E ?4E#6M?D6 b#.##c

http://tatt.org.tt/

#I>Z7 ?4E)?3C67 "7@?4E7

#1@1C6FFI43C?53647 )6FF377364 b#)"#)c http://www.telecommission.tc/

#I4373? E1 @g"475?4C1 ,?5364?@1 E17 #r@rC6FFI43C?53647E1 #I43731 b",##c

http://www.intt.tn/

#I>Z1P "426>F?5364 .4E )6FFI43C?5364 #[email protected]>35P b")#.c

http://eng.btk.gov.tr/

$D?4E? $D?4E? )6FFI43C?53647 )6FF377364 b$))c http://www.ucc.co.ug/

$Z>?341 ,?5364?@ )6FF377364 26> 5K1 '5?51 (1DI@?5364 62)6FFI43C?53647 ?4E "426>F?53i?5364 b,))"(c

http://www.nkrz.gov.ua/

$4351E .>?M

&F3>?517

#1@1C6FFI43C?53647 (1DI@?56>P .I5K6>35P b#(.chttp://www.tra.ae/

$4351EW34DE6F

*2C6F b*U)*+c http://en.wikipedia.org/wiki/Ofcom

$4351E '5?517 U1E1>?@ )6FFI43C?53647 )6FF377364 bU))chttp://www.fcc.gov/ ?4E 34E3B3EI?@ 75?517 ?5http://www.naruc.org/Commissions/

$>IDI?P $43E?E (1DI@?E6>? E1 '1>B3C367 E1#1@1C6FI43C?C36417 b$('&)c

http://www.ursec.gub.uy/

R?4I?5I #1@1C6FFI43C?53647 (1DI@?56> b#1@1C6F(1DI@?56>c

http://www.trr.vu/

R141iI1@? )6F373x4 ,?C364?@ E1 #1@1C6FI43C?C36417b)*,.#&/c

http://www.conatel.gob.ve/

R315 ,?F R3154?F #1@1C6FFI43C?5364 .I5K6>35P bR,#.chttp://www.vnta.gov.vn/

T?FM3? )6FFI43C?53647 .I5K6>35P b).Tc http://www.caz.cm/

T3FM?MY1 0675?@ v #1@1C6FFI43C?53647 (1DI@?56>P.I5K6>35P b0*#(.Tc

http://www.potraz.gov.zw/


27/32

E series – Supplement 9 (12/2013) J9

Bibliography

kM%"#$%# &8GJ9l (1C6FF14E?5364 "#$%# &8GJ9 b9HQQc^Service quality observationson a statistical basis 8

kM%"#$%# &8GJJl (1C6FF14E?5364 "#$%# &8GJJ b9HHNc^Observations oninternational outgoing telephone calls for quality of service 8

kM%"#$%# &8GJ317 'IA8Ql (1C6FF14E?5364 "#$%# &%Q:: 71>317 'IA8Q bJ::Hc^Guidelines for

inter-provider quality of service 8kM%"#$%# =89:9l (1C6FF14E?5364 "#$%# =89:9 bJ::


28/32

JJ E series – Supplement 9 (12/2013)

kM%"#$%# =89:Ol (1C6FF14E?5364 "#$%# =89:O bJ:9Gc^The E-model: acomputational model for use in transmission planning 8

kM%"#$%# =89:O89l (1C6FF14E?5364 "#$%# =89:O89 bJ:99c^Wideband E-model 8kM%"#$%# =89:Ql (1C6FF14E?5364 "#$%# =89:Q b9HHHc^ Application of the E-model:

A planning guide 8kM%"#$%# =89:Q89l (1C6FF14E?5364 "#$%# =89:Q89 bJ:::c^Guidance for assessing

conversational speech transmission quality effects not covered by the E-model 8

kM%"#$%# =89:Q8Jl (1C6FF14E?5364 "#$%# =89:Q8J bJ::Oc^Transmission planningaspects of echo cancellers 8

kM%"#$%# =89:Hl (1C6FF14E?5364 "#$%# =89:H b9HHHc^ Definition of categories ofspeech transmission quality 8

kM%"#$%# =8999l (1C6FF14E?5364 "#$%# =8999 b9HH


29/32

E series – Supplement 9 (12/2013) J<

kM%"#$%# =89:L:l (1C6FF14E?5364 "#$%# =89:L: bJ:99c^ Network model forevaluating multimedia transmission performance over InternetProtocol 8

kM%"#$%# =89:O:l (1C6FF14E?5364 "#$%# =89:O: bJ:9Jc^Opinion model for video-telephony applications 8

kM%"#$%# =89:Q:l (1C6FF14E?5364 "#$%# =89:Q: bJ::Qc^Quality of experience

requirements for IPTV services 8kM%"#$%# =89:Q9l (1C6FF14E?5364 "#$%# =89:Q9 bJ::Qc^Performance monitoring

points for IPTV 8kM%"#$%# =89:QJl (1C6FF14E?5364 "#$%# =89:QJ bJ::Hc^ Measurement-based

methods for improving the robustness of IPTV performance 8kM%"#$%# `8JGOl (1C6FF14E?5364 "#$%# `8JGO bJ::Qc^Objective perceptual

multimedia video quality measurement in the presence of a fullreference 8

kM%"#$%# 08


30/32

JG E series – Supplement 9 (12/2013)

kM%"#$%# 08Q:Ll (1C6FF14E?5364 "#$%# 08Q:L bJ::Oc^Subjective evaluation ofconversational quality 8

kM%"#$%# 08QNJl (1C6FF14E?5364 "#$%# 08QNJ bJ::9c^Perceptual evaluation ofspeech quality (PESQ): An objective method for end-to-end speechquality assessment of narrow-band telephone networks and speechcodecs 8

kM%"#$%# 08QN


31/32


32/32

SERIES OF ITU-T RECOMMENDATIONS

'1>317 . *>D?43i?5364 62 5K1 Y6>Z 62 "#$%#

'1>317 - =141>?@ 5?>322 A>34C3A@17

Series E Overall network operation, telephone service, service operation and human factors

'1>317 U ,64%51@1AK641 51@1C6FFI43C?5364 71>B3C17

'1>317 = #>?47F377364 7P751F7 ?4E F1E3?^ E3D35?@ 7P751F7 ?4E 415Y6>Z7

'1>317 S .IE36B37I?@ ?4E FI@53F1E3? 7P751F7

'1>317 " "451D>?51E 71>B3C17 E3D35?@ 415Y6>Z

'1>317 ` )?M@1 415Y6>Z7 ?4E 5>?47F377364 62 51@1B37364^ 76I4E A>6D>?FF1 ?4E 65K1> FI@

'1>317 W 0>651C5364 ?D?3475 3451>21>14C1

'1>317 / )6475>IC5364^ 3475?@@?5364 ?4E A>651C5364 62 C?M@17 ?4E 65K1> 1@1F1457 62 6I

'1>317 + #1@1C6FFI43C?5364 F?4?D1F145^ 34C@IE34D #+, ?4E 415Y6>Z F?34514?4C1

'1>317 , +?34514?4C1] 3451>4?5364?@ 76I4E A>6D>?FF1 ?4E 51@1B37364 5>?47F377364 C3>CI3

'1>317 * 'A1C323C?53647 62 F1?7I>34D 1[I3AF145

'1>317 0 #1>F34?@7 ?4E 7IMa1C53B1 ?4E 6Ma1C53B1 ?77177F145 F15K6E7

'1>317 \ 'Y35CK34D ?4E 73D4?@@34D

'1>317 ( #1@1D>?AK 5>?47F377364

'1>317 ' #1@1D>?AK 71>B3C17 51>F34?@ 1[I3AF145'1>317 # #1>F34?@7 26> 51@1F?53C 71>B3C17

'1>317 $ #1@1D>?AK 7Y35CK34D

'1>317 R -?5? C6FFI43C?5364 6B1> 5K1 51@1AK641 415Y6>Z

'1>317 p -?5? 415Y6>Z7^ 6A14 7P751F C6FFI43C?53647 ?4E 71CI>35P

'1>317 X =@6M?@ 3426>F?5364 342>?75>IC5I>1^ "451>415 A>656C6@ ?7A1C57 ?4E 41h5%D14

'1>317 T /?4DI?D17 ?4E D141>?@ 7625Y?>1 ?7A1C57 26> 51@1C6FFI43C?5364 7P751F7

regulators qos approach itu t.e800 (highlights)

Documents