regulation no 173-2009 classification of tourist...
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~~6-A }~6+ ~JI,flJ FEDERAL NEGARIT GAZETA
r _____ ,-__ ,OF TilE FEDERAL DEMOCRA TIC REPUBLIC OF,,'CT"HC'"OOPO'A,O-_____ ,
hrlr I'U::I'lH' 'I",,')' f:'l'C Iii 16'" VearNo.14 MI'l Nl'1 1",'1:+ III ru '}.r. ADDIS ABABA S" M.«h 2010
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RegulUlion No, I 7JI2009 Classification of Tourist Facilities Council of
Ministers 5200
Coundlof Minislers RegulalionNo. f7J12009
COUNCIL OF MINISTERS REGUlA TIONS ON
CUSSIFICA TION OF TOURIST FAClJ.lTIES
This Regulation is issued by the Council of Ministers
pursuant to Article 5 of the Definition of Powers and
Duties of the Executive Organs of the Federal Democratic
Republic of Ethiopia Proclamation No. 47112005.
I. Short Tille
This Regulation may be cited as the "Classification of
Tourist Facililies Council of Ministers Regulation No.
17312009".
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In this Regulation, unless the context requires
otherwise:
11 "tourist facility" means a hotel. motel, lodge,
pension or reSlaurant;
21 "tourist" means any person visiting a place other
than that in which he has his usual place of
residence, for at least 24 hours, but nO! mOrC than
one year, and whose main purpose of visit is other than following a remunerated occupation;
31 "dassification" means the system of mting to
assure quality standards of the services of hotels.
motels, lodges, pensions and restaurants;
41 "hotel" means an establishment otTering lodging,
food, and beverage and, as may be needed,
recreational, conference and similar facilities to
tourists and other clients:
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"motel" means an establishment which is located in a town, a suburb or alongside a highway and offering lodging, vehicle parking and, as may be needed, food and beverage to tourists and other clients; "lodge" means an .. establishment located in a natural surrounding . and offering lodging, food and beverage, and as may be needed, recreational, conference and similar services to tourists and other clients;
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1-m~OZJP:r POZf,pClI J!'C~r tm· f ""8/ "restaurant" means an establishment offering food and beverage services to tourists a.nd ;fl
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other clients; .
"certificate" means a certificate given to a tourist facility to certify its classification;'
"emblem of standard" means an insignia given to a tourist facility to show its c lassi fication;
"service" means service provided by a tourist facility to- customers in considerations of
. payment;
"Ministry" and "Minister" means the Ministry and Minister of Culture and Tourism, respectively;
"person" means any natural or juridical person;
14/ any expression in the masculine gender includes the feminine.
II.r1r ,ehnr?A:: 3. Objective
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The objective of this Regulation shall be to support and r~gulate tourist facilities so that they can improve quality of service and maintain internationally accep.table standards.
Scope of Application This Regulation shall be applicable to all tourist facilities in Ethiopia that have to be classifie~.
Classification of Tourist Facilities
II Hotels that meet the prescribed 'criteria shall be classified as follows:
' a) I
five star + deluxe hotel;
b) five star hotel; , c) four star hotel;
d) three star hotel; ... e) two star hotel;
f) one star hotel;
g) recommended hotel.
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8. :Display of Certificate and Emblem .. . . -Any classified tourist facility shall display, at a
prominent spot of its main entrance, the certificate and emblem issued to it by the Ministry. .
9. Reclassification 11 The Ministry shall carry out a reclassification of
all classified tourist facilities every three years. 2/ The reclassification process shall be carried out
at a time convenient to the facility and its clients, and the owner of t.he facility or his agent shall answer all queries presented to him.
10. Register of Classification 11 The Ministry shall organize and maintain a
register of classification of tourist facilities . 2/ When an alteration is made to the trade name of
a tourist facility, or when its chlssification is changed, entries in the register referred to in sub-article (1) of this ArtiCle shall be adjusted accordingly.
3/ The register of classificatidn of tourist facilities shall be made accessible to the public.
Inspection 11 The Ministry shall inspect any classified tourist
facility in order to ensure that its standard is maintained.
2/ The inspection shall be conducted at a time convenient to the tourist facility and its clients, and the owner or his agent shall be obliged to answer enquires in relation to the inspection.
3/ The Ministry shall undertake inspection under this Article on its own initiatives or on the basis of customers' complaints or comments.
4/ The Ministry shall design a system for handling complaints and comments' of customers of tourist facilities.
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1/ Where a tourist facility fails to maintain the standard required for the classification indicated on its certificate of classification, a written order shall be issued to it to rectify the irregularities within a reasonable period of time to be specified by the Ministry.
2/ The certificate of classification of a tourist facility that has failed to comply with an order issued under sub-article (1) of this Article shall be cancelled. Such decision shall be communicated, in writing, to the tourist facility.
3/ If the owner of a tourist facility, the certificate of which has been cancelled, or his agent believes the cancellation to be unjustified, he may submit his complaint in accordance with Article 17 of this Regulation .
4/ If the owner of a tourist facility or his agent fails to submit his complaint in accordance with sub-article (3) of this Article or the complaint is rejected after its examination, the cancellation of the certificate shall become effective.
5/ The Ministry shall publicize the cancellation of the certificate of a tourist facility through appropriate media.
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A tourist facility, the certificate of which has been cancelled in accordance with Article 12 of this Regulation or which has ceased its operation, shall return its certificate and emblem to the Ministry.
14. Replacement of Certificate and Emblem Where a certificate or an emblem issued to a tourist facility has been damaged or lost, a replacement .. shall be given to the tourist facility, provided that evidence is presented to the Ministry in the case of a loss.
15. Fees Fees to be paid for classification and reclassification of tourist facilities and 'for the issuance and replacement of certificates and emblems shall be as prescribed in the Schedule attached to this Regulation.
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16. Compliance 11 Any tourist facility that may fall under any of
the classifications listed in Article 5 of this Regulation shall comply with the requirements prescribed in Articles 6, 8, 9(2), 11 (2) and 15 of this Regulation. .
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21 The Ministry shall, in collaboration with other relevant executive organs, ensure compliance of the requirements referred to in sub-article (1) of this Article.
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17. Handling of Grievances
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11 The Ministry shall establish a committee to investigate grievances relating to the classification and reclassification of tourist facilities and the cancellation of certificates.
21 Any person aggrieved by the classification or redassification of a tourist facility or the cancellation of a certificate may, within 30 days, lodge his complaints with the committee establishe~ in accordance with sub-article (1) of this Article.
31 The Committee shall investigate the complaint and submit its recommendation to the Minister within 45 days.
Power to Issue Directives The Ministry may issue directives necessary for the implementation of this Regulation. Repeal The Council of Ministers Regulation NO.209/1995 is hereby repealed.
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Tourist facilities classified pursuant to the Regulation repealed under Article 19 of this Regulation shall be re-c1assified following the effective date of this Regulation.
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21. Effective Date
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This Regulation shall come into force up on the date of publication in the Federal Negarit Gazeta.
Done at Addis Ababa, this 5th day of March, 2010. Ir-'i.h IrOq fl,,,:,,, ~:f. 1-, KliK "r.
MELES ZENA WI
00,,,, f/. S''e PRIME MINISTER OF THE FEDERAL DEMOCRATIC
REPUBLIC OF ETHIOPIA .. PA+P'kf ~~?"'e ,I£'Fht?lI.f'e &TlIl1h
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I SCHEDULE OF FEES
I Certificate aassification Emblem (Issuance
Types of Tourist or (Issuance or or No. Facility Reclassification Replacement) Replaceme
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I Hotels, Motels and Lodges
1.1 up to 25 rooms 1000 1200 50 1.2 from 26 to 50 1500 1200 50
rooms 1.3 from 51 to 100 1750 1200 50
rooms 1.4 from 101 to 200 2000 1200 50
rooms 1.5 from 201 to 400 2500 1200 50
, rooms 1.6 above 400 2750 1200 50
rooms 2 Restaurant 500 1200 50
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