regular board of directors meeting monday, august 7, 2017 ...gohart.org/board pdfs/august 7, 2017...

R E G U L A R B O A R D O F D I R E C T O R S M E E T I N G Monday, August 7, 2017, 9:00 AM

County Center 2nd Floor Board Room

601 E. Kennedy Blvd.; Tampa, FL 33602 Information not viewable is available upon request - phone: 813-384-6552

or e-mail: [email protected]

AGENDA TAB

CALL TO ORDER AND PLEDGE OF ALLEGIANCE

1. APPROVAL OF MINUTES a. Public Hearing on the FY2017 Proposed Program of Projects and Regular Board of Directors

Meeting Minutes ~ July 17, 2017 ............................................................................................. 1-1

b. Special Board of Directors Meeting Minutes ~ July 17, 2017 ............................................... 1-10

PUBLIC INPUT ON AGENDA ITEMS (3 MINUTES PER SPEAKER) PRESENTATIONS HART Success Plan – New Mission, Vision and Outcome Goals Mark Aesch, CEO, TransPro Overview: This presentation will provide an overview of the HART FY 2018 Success Plan, an actionable strategic plan that is the culmination of several months of planning and focused attention by HART leadership. Overview of Proposed FY2018 Budget Jeffrey C. Seward, Chief Financial Officer Overview: Staff will be presenting a brief overview of the current proposed FY2018 budget. Mission MAX Overview and Implementation Steve Feigenbaum, Director of Service Development Marco Sandusky, Director of Government & Community Relations Overview: Since mid-June, HART staff has conducted over 40 outreaches and a public hearing on the proposed system redesign resulting from the HART Comprehensive Operations Analysis (COA). The proposed system redesign, known now as Mission MAX (Modernizing and Aligning for Excellence), rationalizes the transit network, incorporates input from the public, and sets the foundation to better meet current and future mobility needs with coordinated HART services.

mailto:[email protected]

Hillsborough Transit Authority Board of Directors Meeting Agenda August 7, 2017

TAB REGULAR MEETING continued This presentation supports Action Item 2c- Resolution #R2017-08-33 ~ Approval of the Proposed Service Changes and TDP

2. APPROVAL OF ACTION ITEMS NOT REVIEWED BY HART BOARD COMMITTEES a. Resolution #R2017-08-31 ~ Authorizing the Chief Executive Officer to Award a Contract for

Banking Services to Florida Community Bank N.A. (Ten-Year Contractual Period: Four-Year Base with Three Two-Year Options).......................................................................................... 2-1 Jeffrey Seward, Chief Financial Officer Overview: HART is in need of banking services in order to conduct our daily operational financial needs to include daily deposits, incoming and outgoing wire transfers, and check disbursements for accounts payable and payroll transactions.

b. Resolution #R2017-08-32 ~ Authorizing the Chief Executive Officer to Award a Contract for Merchant Services to First Data Corporation (Ten-Year Contractual Period: Four-Year Base with Three Two-Year Options)................................................................................................... 2-4 Jeffrey Seward, Chief Financial Officer Overview:

Merchant Services solutions is used to provide customers the option of conducting transactions using credit or debit cards to purchase products. Currently, HART sells products via its website, ticket vending machines, and at transit centers with about 50% of these sales being made by credit/debit cards. HART is in need of Merchant services which is required to facilitate these credit/debit card transactions.

c. Resolution #R2017-08-33 ~ Authorize the Chief Executive Officer and HART Staff to Implement a Transit Service Program Resulting from the HART Comprehensive Operations Analysis (COA) and Public Outreach Activities per Board Resolution #R2017-06-26 of June 5, 2017; with Service Changes to be Implemented on October 8, 2017 .................................. 2-7 Marco Sandusky, Director of Government and Community Relations Overview: The HART consultant team and staff have developed a proposed service plan for October 8, 2017 implementation that meets affordability within the FY2018 budget and begins the process of developing a transformational network of public transportation services. The proposed service plan emphasizes two major concerns voiced by HART patrons: faster travel time and greater frequency.

CHAIR’S REPORT ................................................................................................................. verbal

CHIEF EXECUTIVE OFFICER’S REPORT ...................................................................... verbal

GENERAL COUNSEL’S REPORT ..................................................................................... verbal 3. REPORTS FROM HART BOARD REPRESENTATIVES

a. Tampa Historic Streetcar, Inc. Board of Directors ................................................................... 3-1

Hillsborough Transit Authority Board of Directors Meeting

Agenda August 7, 2017

TAB REGULAR MEETING continued 4. STATUS REPORTS

a. Financial Highlights .................................................................................................................. 4-1

b. Ridership and Productivity Report............................................................................................ 4-4 PUBLIC INPUT REGARDING GENERAL CONCERNS (3 MINUTES PER SPEAKER)

OLD BUSINESS

NEW BUSINESS

BOARD MEMBERS’ COMMENTS

5. MONTHLY INFORMATION REPORTS a. Key Performance Indicators ..................................................................................................... 5-1 b. Procurement and Contracts Administration .............................................................................. 5-5 c. Marketing Services .................................................................................................................. 5-6 d. Community Programs ............................................................................................................... 5-8 e. Maintenance Activities ............................................................................................................. 5-9 f. Operations Activities .............................................................................................................. 5-11 g. Administrative Division .......................................................................................................... 5-14

ADJOURNMENT

THE HART BOARD PACKET IS AVAILABLE ONLINE AT WWW.GOHART.ORG

http://www.gohart.org/

Hillsborough Transit Authority Regular Board of Directors Meeting

July 17, 2017

1-1

Board Members Present (12) Staff Present Wallace Bowers Brian Allan Councilmember Cheri S. Donohue Danielle Arthur Mickey Jacob Brooke Basquit Karen C. Jaroch Joan Brown Commissioner Pat Kemp Christina Buchanan Richard A. McClain Michael A. Burnett C. John Melendez III Lucien Campillo Commissioner Lesley “Les” Miller Lynda Crescentini Commissioner Sandra Murman Katharine Eagan Kathleen Shanahan Steve Feigenbaum Councilman Mike Suarez Kenyatta Lee Commissioner Stacy White Sandra Morrison Lena Petit Board Members Absent (1) Ruthie Reyes Burckard Bryan L. Crino Keith Sanders Marco Sandusky Cyndy Zambella Others Present David Smith, GrayRobinson Vanessa Adame Andy Bowen, Jones Worley David Carter Michael Case, TBARTA Cameron Clark, Hillsborough County Gary Cloyd, Transit Advocate Violet Cummins Liza Grudin, 1501 Alder Way, Brandon, FL 33510

Mitch Perry, Florida Politics Chris Weber, Westshore Alliance

Sign-in sheets are attached. CALL TO ORDER The meeting was called to order at 9:00 a.m. by Chair Lesley “Les” Miller. PLEDGE OF ALLEGIANCE Pledge of Allegiance followed.

P U B L I C H E A R I N G O N T H E F Y 2 0 1 7 P R O P O S E D P R O G R A M O F P R O J E C T S

Director Murman moved and Director Jaroch seconded a motion to open the Public Hearing on the FY2017 Proposed Program of Projects. All Board members present voted aye. The motion passed unanimously.


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Mr. Jeff Seward, Chief Financial Officer, presented the resolution. Director Shanahan arrived at 9:02 a.m. PUBLIC INPUT ON PUBLIC HEARING ITEM (3 MINUTES PER SPEAKER)

No one signed up to speak. ACTION ITEM

Resolution #R2017-07-27 ~ Authorizing Approval of the Proposed Program of Projects (POP), Holding a Public Hearing to Receive Input on the Proposed Projects, and Applying for and Accepting all FY2017 Federal Transportation Funding Director Kemp moved and Director Murman seconded approval of Resolution #R2017-07-27 ~ Authorizing Approval of the Proposed Program of Projects (POP), Holding a Public Hearing to Receive Input on the Proposed Projects, and Applying for and Accepting all FY2017 Federal Transportation Funding. All Board members present voted aye. The motion carried unanimously. Director Murman moved and Director Bowers seconded a motion to close the Public Hearing on the FY2017 Proposed Program of Projects. All Board members present voted aye. The motion carried unanimously. REGULAR BOARD OF DIRECTORS MEETING CALL TO ORDER

The meeting was called to order at 9:05 a.m. by Chair Lesley “Les” Miller. APPROVAL OF MINUTES Director Murman moved and Director Kemp seconded approval of the June 5, 2017 Regular Board of Director meeting minutes. All Board members present voted aye. The motion carried unanimously. PUBLIC COMMENT ON AGENDA ITEMS (3 MINUTES PER SPEAKER) No one signed up to speak. ELECTION OF HART REPRESENTATIVE TO TBARTA BOARD OF DIRECTORS David Smith, General Counsel, explained that per the new law that took effect on July 1, the HART governing Board is required to appoint from its membership a voting member to the TBARTA governing board by August 15. The appointed member shall serve a 2-year term with not more than three consecutive terms being served by any person. He opened nominations from the floor. Director Kemp nominated Director Murman. Director Donohue nominated Director Shanahan.


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Director Suarez arrived 9:08 a.m. Director Kemp explained that she feels it is significantly important to have the person representing the HART Board be an elected official as the elected representatives are held accountable by the public. Director Donohue explained that she nominated Director Shanahan, because she is not an elected official as there are many times when officials have other duties and a non-elected representative may be able to bring a fresh set of eyes. Director Shanahan stated she appreciated the nomination and that the initial integrity and purpose of the restructuring of TBARTA is bringing constituents beyond a single voice and this is a very important step in terms of a regional approach for transportation. She withdrew her name from the nomination. Director Jacob agreed with Director Donohue as he noted that there is a loss of confidence in elected officials in the community and nominated Director Melendez. Director Melendez thanked Director Jacob for the nomination and remarked that, had he not been nominated, he would have supported Director Murman for this position. Director Kemp pointed out that the Governor has four appointees on the TBARTA Board that would be open to non-elected representatives. She stated that Director Murman is a good choice for this position due to her experience with MPO, TBARTA, and legislature. Director Suarez asked about the structure of the TBARTA Board. Cameron Clark, Assistant Attorney for Hillsborough County, said the TBARTA Board has five Commissioners, the Mayors for St. Petersburg and Tampa, a representative from PSTA and HART Boards, and four gubernatorial appointees. He noted that this means the TBARTA Board will have a majority of elected officials. Director Suarez inquired whether there will be a BOCC appointee. Mr. Clark responded affirmatively. Director Suarez agreed that it is important to have a mix of elected officials and non-electeds on the TBARTA Board of Directors. Director White commented that votes are never easy and noted that Hillsborough County is central to the transportation discussion. He supported the nomination of Director Murman. Chair Miller reported that BOCC will make their appointment on July 19 and agreed that having a non-elected representative serve on the TBARTA Board of Directors would be a good change. He supported the nomination of Director Melendez. Director Murman stated that Pinellas County will have two Commissioners on the TBARTA Board and legislatively, they would have the strength and power. She thanked Director Kemp for the nomination. Director Murman indicated that the comment regarding loss of confidence was difficult to hear. She said,


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in her opinion, the newly restructured TBARTA will help strengthen the direction the Premium Transit Plan is headed. Director Donohue explained that her reasoning behind nominating a non-elected representative was to give the opportunity to expand the viewpoint on the TBARTA Board. Director Kemp clarified that there are four gubernatorial appointees which will provide the input from private citizens and that she is concerned that Hillsborough will not be on equal footing with Pinellas which she feels will be extremely important. She urged the Board to support Director Murman’s nomination. Director Jaroch noted that the Governor appointees are limited to the regional business community leaders which excludes citizens and subject matter experts. She supported Director Melendez for this position. Director Murman expressed her concern that the Board is being short-sighted. She withdrew her nomination and re-nominated Director Shanahan. Director Shanahan accepted the nomination. She noted that the regional debate has been going on for 20 years and that state and federal funding has been lost as well as the ability to be a next generation region due to the non-regional approach. Director Shanahan explained that one intent behind the reboot of TBARTA was to focus on a way to direct funds and support advocacy for federal funding through the strength of a regional approach. She commented that she does not have the same reach as an elected official in legislative power or engaging the community. Director Shanahan suggested sending a note to the Governor’s office suggesting a few names of citizens who would be suited for appointment. Director Murman agreed and observed that Pasco and Pinellas receive more funding than HART. She noted that Senator Latvala changed the PSTA Board so it consisted of only elected representatives. Director Bowers moved and Director Suarez seconded the motion to close the nominations. All Board members present voted aye. The motion carried unanimously. Director Melendez thanked the Board again for his nomination and stated that he is committed to strengthening HART through whatever means he is able. Director Murman asked if Director Melendez’ term on the HART Board of Directors has expired. She pointed out that if he is not re-appointed, HART may be required to conduct another election of a representative to the TBARTA Board of Directors. Directors Bowers, Jacob, Jaroch, and Miller voted for Director Melendez as the HART Board representative to the TBARTA Board of Directors. Directors Donohue, Kemp, McClain, Murman, Suarez, and White voted for Director Shanahan as the HART Board representative to the TBARTA Board of Directors. The vote passed 6 to 4 in favor of Director Shanahan.


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Director Suarez moved and Director Bowers seconded a motion to appoint Director Melendez as alternate. All Board members present voted aye. The motion carried unanimously. PRESENTATION Proposed Ad Valorem Tax Millage Rate for FY2018 Pursuant to Florida Statute 200.65, HART has 35 days from receipt of the certified property value to advise the Property Appraiser of its proposed (not to exceed) millage rate, of its rolled-back rate and the date, time, and place at which a public hearing will be held to consider the proposed millage rate and the tentative budget (pursuant to Florida Statute 129.03). Mr. Seward presented an overview of the proposed Ad Valorem Tax Millage Rate for FY2018. A full copy of the presentation is available upon request from the Clerk of the Board at [email protected].

This presentation supports Action Item 3a- Resolution #R2017-07-30 ~ Certifying the Proposed Ad Valorem Tax Millage Rate for the Fiscal Year 2018 Budget Mr. Seward explained the rollback rate on Director Shanahan’s request. 2016 Sustainability Performance Metrics Thomas Jones, Environmental Program Manager provided a summary of progress made since the inception of HART’s sustainability program. This presentation reports the status of Key Performance Indicators established in 2014 and provides an outlook for future improvement opportunities. A full copy of the presentation is available upon request from the Clerk of the Board at [email protected]. Director Jaroch referenced slides 16 and 17 and asked where the water is purchased from. Mr. Jones explained the majority of water is from City of Tampa and Northwest comes from Hillsborough County. Director Jaroch asked whether staff has identified corrective actions to avoid overcharges occurring due to supply lines or other errors in the future. Mr. Jones stated that Finance is addressing how to move forward with checks and balances from month to month. Director McClain noted that the data presented is historical and asked if there are any forecasts for 2017 and 2018. Mr. Jones responded there are no forecasts at this time as it is a large data set. Director Shanahan noted that the report is subject matter relevant to younger demographics and suggested it published somewhere. She asked if HART has any solar and encouraged staff to locate a P3 for installation on solar. Mr. Jones explained that staff has been engaging with solar energy systems and the Facilities Assessment will provide input for implementation of solar power systems.




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Director Jacob agreed with Director Shanahan regarding telling the story more effectively from a Marketing and PR standpoint. Director Melendez agreed with Director Jacob and Director Shanahan and added that he looked at the Sustainability page on gohart.org and felt that the information was a little dry. Mr. Jones commented that he has begun discussions with staff regarding being more communicative and disseminating the information. Ms. Eagan noted that staff is in the process of creating an overall marketing plan. She added that HART gets credibility when speaking with private business partners regarding sustainability. Ms. Eagan explained that the website provides the opportunity for each department area experts to update and modify the content and staff is working on making the process more formalized. Director Kemp stated she is pleased to hear that there is progress on installing solar panels and asked how many CNG buses are currently in the fleet. Mr. Jones reported there are current 22 CNG buses and 25 more will arrive within the next six months. Director Kemp confirmed there are still approximately 140 diesel vehicles and asked about the increase in electricity consumption with CNG being used. Mr. Jones explained that the gas needs to be compressed and the compressors use electricity. Director Kemp suggested including the electricity consumption as part of the total cost of natural gas. Mr. Jones indicated that it is included. Director Kemp stated she was glad that recycling was also being considered. Mr. Jones agreed that it is a material issue for HART and he has been looking at opportunities for improvement in anticipation of a rate increase in solid waste disposal. APPROVAL OF CONSENT AGENDA Director Jaroch moved and Director Jacob seconded a motion to approve the Consent Agenda. All Board Members present voted aye. The motion passed unanimously. ACTION ITEMS NOT REVIEWED BY HART BOARD COMMITTEES Resolution #R2017-07-30 ~ Certifying the Proposed Ad Valorem Tax Millage Rate for the Fiscal Year 2018 Budget Director Suarez moved and Director Bowers seconded a motion to approve Resolution #R2017-07-30 ~ Certifying the Proposed Ad Valorem Tax Millage Rate for the Fiscal Year 2018 Budget. All Board Members present voted aye. The motion passed unanimously. CHAIR’S REPORT


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Chair Miller had no report. Director Murman left at 10:13 a.m. CHIEF EXECUTIVE OFFICER’S REPORT Proposed Mission, Vision and Goals Ms. Eagan provided a brief overview on the proposed mission, vision, and goals which will be the building blocks for the Agency’s scorecard. A full copy of the presentation is available upon request from the Clerk of the Board at [email protected]. Ms. Eagan reviewed current outreach efforts in preparation for the July 26 Public Hearing. She explained that the August 7 Board meeting will have an action item that will include a recommendation for the Board to move forward with comments received incorporated. Ms. Eagan added that staff has been making modifications in response to patron feedback and advised that there will be some alternate options explored for express routes. GENERAL COUNSEL’S REPORT Mr. David Smith, HART General Counsel, had no report. STATUS REPORTS Chair Miller referred the Board members to the materials in the packet. PUBLIC INPUT David Carter, Temple Terrace, discussed Route 51LX and explained that the ridership has improved in the morning. He explained that the Route 6 is the only local bus serving Temple Terrace and suggested that more service on Routes 6 and 21LX and another stop at the park will alleviate the pressure on Route 6 and allowing the bus to reach downtown more quickly. Mr. Carter asked the Board to reconsider discontinuing the 21LX. Director Jaroch asked whether Mr. Carter is in a HyperLINK service zone. Mr. Carter stated he is not. Gary Cloyd, Transit Advocate, reviewed the transportation conversations that have occurred since May 2016 and suggested that the biggest need is momentum. He encouraged the elected officials to continue to promote transportation and housing as the two areas are linked. Vanessa Adame, Walk Bike Tampa, stated that Walk Bike Tampa supports transit and discussed a project titled “Vision Zero” which promotes pedestrian and cyclist safety in the Tampa Bay area. She asked HART to consider working with Walk Bike Tampa to assist in spreading the message. Director Shanahan asked how HART can help.



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Ms. Adame explained that she has been car free for over a year and she uses a bus to travel between Tampa and Saint Petersburg. She noted that the intersections can be very dangerous and approximately two thirds of accidents involve automobiles and pedestrians. Director Shanahan thanked Ms. Adame and stated she appreciates the issue being raised. She suggested staff will be able to work with Walk Bike Tampa. Director Jacob reported he has been working with the organization for about three years to help develop policy and ideas and supports HART assisting them in promoting their safety message. Ms. Eagan stated she and Marco Sandusky, Director of Director of Government & Community Relations, will discuss further. She suggested a presentation on Vision Zero be provided to the Board in the future. NEW BUSINESS Director Karen Jaroch discussed various Emerging Technologies such as rideshare and Autonomous Vehicles. A full copy of the presentation is available upon request from the Clerk of the Board at [email protected] Director Melendez stated he will be looking at the information as a launch point for topics he would like to expand on. Director Jaroch suggested the information might be a topic for the Legislative and Strategic Planning Committee. Director Shanahan agreed with incorporating the discussion into long-term planning. She advised validating the research prior to making it a public document in the future. Ms. Eagan reported that staff will have presentations for the Autonomous Vehicle contract on July 31 and are discussing using the award for this year’s State of Transit. Director Jacob noted that his industry frequently needs to change with new technologies and indicated this is an opportunity to change the way public transit is defined. Director Kemp reported she has read extensively on AVs and their future and emphasized the importantce of considering transit, right-of-way, and the role of the agency. Director Jaroch thanked the Board for their comments. Director Donohue reported that she rode the 21LX with some constituents and that the patrons are recruiting others to ride the bus. Chair Miller confirmed that Emerging Technologies will be discussed further at the LSP Committee meeting. OLD BUSINESS There was no old business.



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ADJOURNMENT The meeting adjourned at 10:51 a.m. ATTEST Commissioner Lesley “Les” Miller, Chairperson HART Board of Directors Councilmember Mike Suarez, Secretary HART Board of Directors

David L. Smith, Esquire HART Board General Counsel

PUBLIC COMMENT

WHEN ADDRESSING THE BOARD, please state your name and

NAME CONTACT INFORMATION GENERAL COMMENT

COMMENT ON AGENDA

ITEM

PUBLIC HEARING ON FY2017 PROPOSED PROGRAM OF PROJECTS AND REGULAR BOARD OF DIRECTORS MEETING

JULY 17, 2017

david carter 8137353830 ✔

Gary Cloyd 813-360-9974 ✔

vanessa Adame 727-385-3357 ✔

PUBLIC COMMENT


COMMENT ON AGENDA

ITEM


JULY 17, 2017

STAFF, VISITORS AND MEDIA

NAME ADDRESS*If Hart Employee – please write “Employee”

PHONE NUMBER

Danielle Arthur Employee 6517Christina Buchanan Employee 6575

Lena Petit Employee 6552Brooke Basquit Employee 6385

Mitch Perry Florida PoliticsLynda Crescentini Employee 6592

Gary Cloyd Transportation Advocate 813-360-9974Steve Feigenbaum Employee 6559

Brian Allan Employee 6614LIza Grudin 1501 Alder Way, Brandon, FL 33510 239.220.4138

Michael A. Burnett Employee 813-495-1601lucien campillo employee 6482violet cummins 5813 Falconcreek Pl 813-391-8137


17, 2017JULY


PHONE NUMBER

Joan Brown HART 3580Andy Bowen Jones Worley 8132589123

cyndy zambella hart 6583keith sanders hart 3846423Michael Case TBARTA On Filecameron clark hillsborough county 8132725670chris weber westshore alliance on file

Sandra Morrison HART 3689Marco Sandusky

Hillsborough Transit Authority Special Board of Directors Meeting

July 17, 2017

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Board Members Present (11) Staff Present Wallace Bowers Brian Allan Councilmember Cheri S. Donohue Danielle Arthur Mickey Jacob Brooke Basquit Karen C. Jaroch Joan Brown Commissioner Pat Kemp Christina Buchanan Richard A. McClain Michael A. Burnett C. John Melendez III Lucien Campillo Commissioner Lesley “Les” Miller Katharine Eagan Kathleen Shanahan Steve Feigenbaum Commissioner Stacy White Kenyatta Lee Councilman Mike Suarez Sandra Morrison Lena Petit Board Members Absent (2) Ruthie Reyes Burckard Bryan L. Crino Jeff Seward Commissioner Sandra Murman Keith Sanders Marco Sandusky Cyndy Zambella

Others Present David Smith, GrayRobinson Andy Bowen, Jones Worley Gary Cloyd, Transportation Advocate Violet Cummins, 5813 Falconcreek Pl. Liza Gruden, 1501 Alder Way, Brandon, FL, 33510 Chris Weber, Westshore Alliance

Sign-in sheets are attached. CALL TO ORDER The meeting was called to order at 10:51 a.m. by Chair Lesley “Les” Miller. PUBLIC INPUT ON AGENDA ITEM (3 MINUTES PER SPEAKER) No one signed up to speak. PRESENTATION Potential HART Millage Rate Changes Mr. Seward presented a historical perspective on the HART millage rate, the potential impacts of increasing the millage rate, and correlated those impacts to HART’s current and future operating and capital funding needs. A full copy of the presentation is available upon request from the Clerk of the Board at [email protected]. Ms. Eagan clarified that the needs plan and the capital plan are built on the principles of the TDP and COA. She explained that the direction at the June 5 Board meeting was to bring information on how a change in the millage rate would impact funding and what those funds would be allocated toward.



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Director Shanahan asked if the $10 million referenced on slide 8 reflects the full cost being borne by HART. Ms. Eagan stated that the cost shown would support a broad and robust ferry service; however, HART does not have any obligation. She reported that the $26 million reflects purchasing additional vessels based on a long range plan. Director Shanahan asked for the corollary SG&A in terms of capital funds. Mr. Seward indicated it has not yet been totally calculated. Director Shanahan inquired whether a millage adjustment comes directly to HART. Mr. Seward responded affirmatively. Director Shanahan asked for clarification on the special districts listed on slide 4. Mr. Seward stated those are organizations such as fire districts, special water districts, and CRAs. Director McClain asked who originally capped the millage at 4.95. Mr. Seward reported the Board made the decision. Ms. Eagan added that the 2008-2011 rates listed on slide 3 are the rollback rates. Director McClain observed that the last slide was titled “10 Year Unfunded Needs” and asked to confirm the total listed reflects unfunded and funded. Ms. Eagan explained that the total reflects the costs for additional service which would be added from a needs plan. She clarified that this is the delta between fulfilling a big needs plan and what would be accrued on the .5 mill ad valorem. Chair Miller asked Mr. Smith if the procedural steps for increasing the millage would be:

1- Board Approval 2- County Commissioner Approval 3- City of Tampa and Temple Terrace City Council Approval

Mr. Smith confirmed the steps and reported that it would then return to the County for a referendum. Director McClain asked the timeframe for the process. Chair Miller explained the referendum would likely be on the 2018 ballot and asked if the Supreme Court would also need to review the language. Mr. Smith advised the referendum could be placed on the ballot as it is crafted and would only need to be reviewed if it is challenged.


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Chair Miller observed that the approval process would need to be completed by late spring or early summer 2018 for the 2018 ballot. Director McClain commented that an increase would not be in effect until 2019 or 2020. Director Jacob asked if all jurisdictions would need to approve and what the process would be if one declined the increase. Mr. Smith explained that the increase is essentially amending the Charter and if one of the member jurisdictions does not agree, they are opting out of HART. Director Jaroch reported that the City of Lakeland in Polk County has opted for an additional millage rate solely for city transit and asked if the City of Tampa could do a referendum increasing special ad valorem tax to supplement service within the city limits. Mr. Smith reported that is not something currently contemplated by the charter and he would need to do further research to determine whether such an arrangement is allowed by the statute authorizing the existence. He added that HART has to have to have a uniform rate, and he would be concerned that HART would run afoul of that requirement. Director Jaroch observed that HART currently receives grants from the city and asked if they would have the ability to grant money to HART, apart from the charter as a new taxing district, for specific service requests. Mr. Smith advised the city and HART could enter into an interlocal agreement for unique investments. Director Jaroch asked if Temple Terrace could do the same to fund services such as the express route. Mr. Smith agreed. Director Jaroch observed that DOT provides funding for regional projects and noted that the transportation issue is very polarized between those who want and need transit and those who do not feel they would benefit and therefore do not want taxes increased. She explained that if the municipalities had the ability to raise the millage rate, the issue would not need to pass the hurdles of all local governing bodies and could simply be a referendum for the specific municipality. Mr. Smith advised that the county is also looking at some of these issues as well. Director Suarez commented that Hillsborough is an urban county and that the city should have involvement in future planning. He indicated that this is not typically an issue; however, there are times when it is forgotten that the city has an economic interest in ensuring that HART is successful. Director Suarez reported that other cities and counties across the nation use a sales tax to fund transit. He noted that the Board shares great experiences and ideas, but does not move forward to get a better system and options for our citizens. that it is important to come together to understand the individual needs for the cities and the county as well as the region. Director White left at 11:13 a.m.


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Director Suarez observed that HART is limited by the size of the county and the millage rate; so although there are several different ways to serve the community, the financial constraints make it difficult to implement them. He suggested that perhaps the TBARTA representative can help and that he feels Director Shanahan will be a very good advocate. Director Suarez noted that even if the millage rate is raised, HART will still need to catch up to the needs of the community. Director Kemp requested a broader presentation showing how funding is done in other Florida counties as well as at comparable agencies nationwide and listed several metropolitan areas that have sales taxes, higher millage rates, and designated county funding invested in transit. Ms. Eagan advised staff will pull state data and TDP sources for national agencies. Director Kemp suggested asking Hillsborough County to designate funds as all other agencies in Florida are funded in the same way. Director Melendez supported Director Kemp’s request. Director Shanahan cautioned against asking voters for more money before ensuring the system is running well. She advised that there will need to be justification and validation and noted that fiscal constraint drives efficiencies. Director Kemp noted that other agencies evaluated their systems when not driven by funding. She added that she agrees with Director Shanahan that there needs to be a plan before going to the voters; however, noted that there has not been enough investment in transit which has left missed opportunities. Ms. Eagan explained that historically, service was evaluated every one or two years and long-term funding was not incorporated, and the current plan is to incorporate years 5-10 of the TDP into a capital plan which would involve the MPO more heavily. Chair Miller reviewed the Board requests of staff:

- Director Jaroch requested information on municipalities with dedicated funds for millage rate and for staff to look into Lakeland.

- Director Kemp asked for starting a long range plan and a presentation on funding throughout the state and comparable across country.

Chair Miller noted that Director Suarez raised some concerns regarding the ability of municipalities to tax themselves. He explained that there was a discussion in legislature to examine affording cities with a high population to the ability to place their own ballot measures although the delegation did not move forward. Director Suarez observed that the delegation wanted to eliminate entities such as CRAs and would like to have both the city and county attorneys research whether a referendum can be put on the ballot that effects only the City of Tampa sales tax. Director Kemp stated that an opinion from the attorneys would be useful, although she is familiar with the issue and it would fall under bifurcated jurisdictions and is currently prohibited.


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ADJOURNMENT The meeting adjourned at 11:31 a.m. ATTEST Commissioner Lesley “Les” Miller, Chairperson HART Board of Directors Councilmember Mike Suarez, Secretary HART Board of Directors

David L. Smith, Esquire HART Board General Counsel

STAFF, VISITORS AND MEDIA


PHONE NUMBER

Danielle Arthur Employee 6517Christina Buchanan Employee 6575

Lena Petit Employee 6552Brooke Basquit Employee 6385Kenyatta Lee Employee

Ruthie Reyes Burckard EmployeeGary Cloyd Transportation Advocate 813-360-9974

Steve Feigenbaum Employee 6559Brian Allan Employee 6614LIza Grudin 1501 Alder Way, Brandon, FL 33510 239.220.4138

Michael A. Burnett Employee 813-495-1601lucien campillo employee 6482violet cummins 5813 Falconcreek Pl 813-391-8137

SPECIAL BOARD OF DIRECTORS MEETING

17, 2017JULY


PHONE NUMBER

Joan Brown HART 3580Andy Bowen Jones Worley 8132589123

cyndy zambella hart 6583keith sanders hart 3846423Jeff Seward Employee

Marco Sandusky Employeechris weber westshore alliance on file

Sandra Morrison HART 3689

PUBLIC COMMENT

WHEN ADDRESSING THE BOARD, please state your name and


COMMENT ON AGENDA

ITEM


JULY 17, 2017

PUBLIC COMMENT


COMMENT ON AGENDA

ITEM


JULY 17, 2017


August 7, 2017

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BOARD ACTION ITEM Resolution #R2017-08-31 ~ Authorizing the Chief Executive Officer to Award a Contract for Banking Services to Florida Community Bank, N.A. (Ten-Year Contractual Period: Four-Year Base with Three Two-Year Options) OVERVIEW HART is in need of banking services in order to conduct its daily operational financial needs to include daily deposits, incoming and outgoing wire transfers, and check disbursements for accounts payable and payroll transactions. FINANCIAL IMPACT Funding for this contract is HART general revenues as appropriated in the FY2017 and future HART operating budget. PROCUREMENT CONSIDERATION On January 26, 2017, Request for Proposal (RFP) RFP-23512C was issued for Banking Services. The solicitation was posted on HART website and Demand Star and accessed by 38 firms or individuals. Two proposals were received by the February 24, 2017, 2:00 p.m. due date. Three technical review factors were cumulatively valued at 800 points with 200 points for pricing. Points are broken down by element as follows:

• 200 Points – Qualifications of the Firm and/or Team

• 200 Points – Qualifications of the Staff

• 400 Points – Work Plan

• 200 Points – Price On March 27, 2017 evaluation packets were given to the Evaluation Committee members for each member to independently evaluate the proposals. Technical proposals were reviewed by Lisa Barco, Manager of Accounting, Emmanuel Nunez, Manager of Retail Sales & Revenue, Darlene Lollie, Procurement Analyst, Laura Jean Flowers, Finance Support Specialist and Shpresa Zenku, Revenue Center Manager, Pinellas Suncoast Transit Authority. On May 17, 2017 the Evaluation Committee met to discuss its initial findings. The purpose of this meeting is to provide the Evaluation Committee the opportunity to rescore, based upon discussions and findings by the group. The goal of this meeting was to identify the highest ranked proposal and make a recommendation for award to the highest ranked firm.


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A summary of the evaluation scoring is provided below:

Cadance Bank

Florida Community Bank

TOTAL TECH SCORE (Max Score 800 Points) 590 720 PRICE (Max Score 200 Points) 87 200 TOTALS (Tech + Price = 1000 Points Max) 677 920 RANKINGS 2 1

Prices are determined to be fair and reasonable and in line with the Agency’s independent cost estimate. Further, Florida Community Bank, N.A. adequately demonstrated that it has the capacity to perform the work and is, therefore, eligible for award. NEXT STEPS Upon the Board of Directors’ approval of this action item, staff will enter into negotiations with Florida Community Bank, N.A. to receive Best and Final Offer (BAFO). Prepared by: Joan Brown, Director of Financial Operations

Al Burns, Director of Procurement & Contract Administration

Reviewed by: Jeffrey Seward, Chief Financial Officer

Approved by: Katharine Eagan, AICP, Chief Executive Officer

Attachment: Resolution #R2017-08-31

ATTACHMENT

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RESOLUTION NO. #R2017-08-31

A RESOLUTION AUTHORIZING THE CHIEF EXECUTIVE OFFICER TO AWARD A CONTRACT FOR BANKING SERVICES TO FLORIDA COMMUNITY BANK, N.A. (TEN-YEAR CONTRACTUAL PERIOD: FOUR-YEAR BASE WITH THREE TWO-YEAR OPTIONS) WHEREAS, the Hillsborough Transit Authority (HART) has a need for ongoing banking services; and WHEREAS, HART issued a Request for Proposal under RFP-23512C in compliance with HART’s procurement policies; and WHEREAS, two proposals were received and evaluated by an Evaluation Committee in accordance with the solicitation provisions; and WHEREAS, Florida Community Bank, N.A. provided the most advantageous proposal, price and other factors considered and was determined to have the capacity to perform the contract; and WHEREAS, the prices were determined to be fair and reasonable; and WHEREAS, funding for these services will be appropriated in the annual operating budget; NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT: Section 1. The Chief Executive Officer is authorized to award a contract for Banking Services to Florida Community Bank, N.A. (ten-year contractual period: four-year base with three two-year options). Section 2. Proper officers of HART are authorized to do all things necessary and required in order to implement the terms of the aforementioned contract. Section 3. This resolution shall take effect immediately upon its adoption. PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY ON AUGUST 7, 2017. ATTEST: Commissioner Lesley “Les” Miller, Chairperson

HART Board of Directors

Councilmember Mike Suarez, Secretary HART Board of Directors

David L. Smith, Esquire

HART Board General Counsel


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BOARD ACTION ITEM Resolution #R2017-08-32 ~ Authorizing the Chief Executive Officer to Award a Contract for Merchant Services to First Data Corporation (Ten-Year Contractual Period: Four-Year Base with Three Two-Year Options) OVERVIEW Merchant Services solutions is used to provide customers the option of conducting transactions using credit or debit cards to purchase products. Currently, HART sells products via its website, ticket vending machines, and at transit centers with about 50% of these sales being made by credit/debit cards. HART is in need of Merchant services which is required to facilitate these credit/debit card transactions. FINANCIAL IMPACT Funding for this contract is HART general revenues, as appropriated in the FY2017 and future HART operating budget. PROCUREMENT CONSIDERATION On January 26, 2017, Request for Proposal (RFP) RFP-23512C was issued for Banking Merchant and P-Card Services. The solicitation was posted on HART website, Demand Star, and was accessed by 38 firms or individuals. Two proposals were received by the February 24, 2017, 2:00 p.m. due date. Three technical review factors were cumulatively valued at 800 points with 200 points for pricing. Points are broken down by element as follows:

• 200 Points – Qualifications of the Firm and/or Team

• 200 Points – Qualifications of the Staff

• 400 Points – Work Plan

• 200 Points – Price On March 27, 2017, the Evaluation Committee members received the evaluation packages to independently evaluate the proposals. Technical proposals were reviewed by the Lisa Barco, Manager of Accounting, Emmanuel Nunez, Manager of Retail Sales & Revenue; Darlene Lollie, Procurement Analyst; Laura Jean Flowers, Finance Support Specialist; and Shpresa Zenku, Revenue Center Manager, Pinellas Suncoast Transit Authority. After the evaluation meeting it was discovered that First Data Corporation required a separate agreement as they are a separate entity from Florida Community Bank. Therefore, the merchant services portion of the solicitation was omitted and the Agency turned this into sole source procurement for the following reasons: in order for HART to fulfill contract obligations with INIT, the prime contractor for the regional fare collection project, First Data is the only solution that will support the Regional Fare Collection Project as designed by INIT for PCI-DSS compliance. In order to assure that the Authority provides an electronic fare collection system that complies with


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PCI standards and meets project deadlines, First Data Corporation must be acquired on all components. NEXT STEPS Upon the Board of Directors’ approval of this action item, staff will enter into negotiations with First Data Corporation to receive Best and Final Offer (BAFO). Prepared by: Joan Brown, Director of Financial Operations

Al Burns, Director of Procurement & Contract Administration

Reviewed by: Jeffrey Seward, Chief Financial Officer


Attachment: Resolution #R2017-08-32

ATTACHMENT

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A RESOLUTION AUTHORIZING THE CHIEF EXECUTIVE OFFICER TO AWARD A CONTRACT FOR MERCHANT SERVICES TO FIRST DATA CORPORATION (TEN-YEAR CONTRACTUAL PERIOD: FOUR-YEAR BASE WITH THREE TWO-YEAR OPTIONS) WHEREAS, the Hillsborough Transit Authority (HART) has a need for ongoing merchant services; and WHEREAS, HART issued a Request for Proposal under RFP-23512C in compliance with HART’s procurement policies; and WHEREAS, two proposals were received and evaluated by an Evaluation Committee in accordance with the solicitation provisions; and WHEREAS, it was determined that First Data Corporation required a separate agreement as they are a separate entity from Florida Community Bank, this was turned into a sole source procurement; and WHEREAS, the prices were determined to be fair and reasonable; and WHEREAS, funding for these services will be appropriated in the annual operating budget; NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT: Section 1. The Chief Executive Officer is authorized to award a contract for Merchant Services to First Data Corporation (ten-year contractual period: four-year base with three two-year options). Section 2. Proper officers of HART are authorized to do all things necessary and required in order to implement the terms of the aforementioned contract. Section 3. This resolution shall take effect immediately upon its adoption. PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY ON AUGUST 7, 2017. ATTEST: Commissioner Lesley “Les” Miller, Chairperson

HART Board of Directors

Councilmember Mike Suarez, Secretary HART Board of Directors




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BOARD ACTION ITEM Resolution #R2017-08-33 ~ Authorize the Chief Executive Officer and HART Staff to Implement a Transit Service Program Resulting from the HART Comprehensive Operations Analysis (COA) and Public Outreach Activities per Board Resolution #R2017-06-26 of June 5, 2017; with Service Changes to be Implemented on October 8, 2017 OVERVIEW The HART consultant team and staff have developed a proposed service plan for October 8, 2017 implementation that meets affordability within the FY2018 budget and begins the process of developing a transformational network of public transportation services. The proposed service plan emphasizes two major concerns voiced by HART patrons: faster travel time and greater frequency. FINANCIAL IMPACT It is estimated that the proposed COA service plan will save HART approximately $5.8 million over the FY 2017 service level. In addition, it is estimated that the proposed COA service plan will reduce the peak-hour fleet by approximately 40 vehicles allowing vehicles that have exceeded their 12-year life to be taken out of revenue service. BACKGROUND The last significant HART COA was conducted in FY2003 and implemented in April 2004. Normal practice in the public transportation industry is to conduct a COA every 8 to 10 years. Since the 2004 COA implementation, HART and the public transportation industry have changed. Following a decade of steady ridership growth, ridership at HART and most U.S. transit properties is declining. Competition from transportation networking companies, fuller employment, lower fuel prices, and changing public tastes have combined to erode ridership. On the revenue side, HART revenues, particularly ad valorem, have failed to keep pace with costs as healthcare costs, wages, and essential capital needs rise. HART proposes a service plan that reorganizes service along the lines that most riders have expressed a preference for: faster travel time and greater frequency. Ineffective routes have been proposed for deletion while additional resources are added to existing routes and new routes that better line up with demand. FY2018 service levels should be regarded as the baseline for HART. A baseline that builds HART service to more of a grid with high frequency routes. The funded portion of the Transit Development Plan (TDP) will propose new routes and improved frequency. If enacted, the TDP will increase the number of routes with 15 minute or better frequency from three in FY2018 to ten (five North-South and five East-West) by FY2024. These service changes have aimed to minimize the impact on HARTPlus clients. Based on a review of paratransit trips in the past six months, approximately 7.2% of paratransit clients may have trips impacted by the change in coverage resulting from the service redesign. The impacted clients may have the option of finding an alternate destination within the paratransit zone and have the option of using Sunshine Line service for their trip. HART staff plans to conduct outreach directly to those individuals.


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Many modifications to the initial service proposal have come via public input.

Prepared by: Steve Feigenbaum, Director of Service Planning

Reviewed by: Ruthie Reyes Burckard, Chief Operating Officer

Approved by: Katharine Eagan, AICP, Chief Executive Officer Attachments: I. Resolution #R2017-08-33 II. Final Revised Proposal (initial proposal, public input and revisions) III. Final Revised Proposal (map) IV. Summary of Revised Proposal (list) V. List of Outreach Activities June-July 2017 VI. Discussion of Major Themes from Feedback and Proposal Revisions VII. Title VI Service Equity Analysis VIII. Comprehensive Operations Analysis (CAO) Report (Provided as a separate due to size)

ATTACHMENT I

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A RESOLUTION AUTHORIZING THE CHIEF EXECUTIVE OFFICER AND HART STAFF TO IMPLEMENT A TRANSIT SERVICE PROGRAM RESULTING FROM THE HART COMPREHENSIVE OPERATIONS ANALYSIS (COA) AND PUBLIC OUTREACH ACTIVITIES PER BOARD RESOLUTION #R2017-06-26 OF JUNE 5, 2017; WITH SERVICE CHANGES TO BE IMPLEMENTED ON OCTOBER 8, 2017

WHEREAS, the Hillsborough Transit Authority (HART) is the public transportation provider for Hillsborough County, Florida; and

WHEREAS, “Maximize Financial Condition and Connect the County and Region” are

two of the strategic goals of HART; and WHEREAS, HART has developed a transformative transit service plan or Comprehensive Operations Analysis; and

WHEREAS, HART has engaged the public in an extensive outreach program; NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT:

Section 1. Authorize the Chief Executive Officer and HART Staff to implement a Transit Service Program Resulting from the HART Comprehensive Operations Analysis (COA) and Public Outreach Activities per Board Resolution #R2017-06-26 of June 5, 2017; with Service Changes to be Implemented on October 8, 2017.

Section 2. Proper officers of the Hillsborough Transit Authority are authorized to do

all things necessary and required in order to implement the service plan. Section 3. This resolution shall take effect immediately upon its adoption.

PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY ON AUGUST 7, 2017. Commissioner Lesley “Les” Miller Jr., Chairperson HART Board of Directors ATTEST: __________ Councilmember Mike Suarez, Secretary HART Board of Directors



ATTACHMENT II

Final Revised FY 2018 Proposal (Initial Proposal, Public Input and Revisions)

Route Initial ProposalComments on

ProposalProposal Revisions

1

• Increase frequency to every 15 minutes weekdays south

of Hillsborough Ave.; every 30 minutes north of

Hillsborough Ave., with new stops

• Downtown: Route would travel on Florida Ave. and

Tampa St. to Whiting St., with new stops

• University area: Route would run along Fletcher Ave.,

with the area north of Fletcher served by HyperLINK

• Yukon Transfer Center: Stop at the center would be

moved to Florida Ave.

5 support, 20 against,

1 suggestion

• Increase frequency to every 15

minutes weekdays for the entire route

• New proposed Route 42 will travel

on Busch Blvd., Linebaugh Ave., and

15th St. from Yukon Transfer Center,

then loop to Skipper Rd./Bearss Ave.

and Bruce B. Downs Blvd. to University

Area Transfer Center

2

• Route 2: would be removed and replaced by

MetroRapid, which would increase

frequency to every 12 minutes weekdays

• Some current Route 2 stops would be added to

MetroRapid

4 against, 1 suggestion

4

• Downtown/South Tampa: Route 4 would be removed

and replaced by Route 19 from Marion Transit Center to

Britton Plaza Transfer Center

• South Tampa: Route 4 would be replaced by new all-day

limited express route (360LX) would run from Britton Plaza

to MacDill AFB

• South Tampa: Would also be served by HARTFlex

9 against, 2

suggestions

5

• University area: Route would run along Fowler Ave., with

new stops

• North of Fowler: Connections would be available

through HyperLINK

• University area: Stops on USF campus would be served

by the USF Bull Runner and HyperLINK

2 support, 4 against

6

• University area, Temple Terrace: Route would run on

56th St. from Netp@rk Transfer Center to Fletcher Ave.,

with new stops. Stops on USF campus would be served by

the USF Bull Runner and HyperLINK (50th St. would be

served by Route 39).


7

• Route 7: Would now run between Downtown and HCC-

Dale Mabry campus (Connections from HCC to Citrus Park

would be provided on Routes 36 and 39)

• Hyde Park: Route would shift from Howard/Armenia to

North Blvd via Columbus Ave. (Route 14 would serve

Howard/Armenia to Swann)

• West Tampa Transfer Center: Route would no longer

enter Transfer Center

4 against, 2

suggestions

8 No changes 2 suggestions

Due to unresolved safety concerns, the

deviations at Progress Village will be

removed, and the route will stay on

78th St. and Progress Blvd.

9

• East Tampa: Route would serve 30th St., starting at

Hillsborough Ave., with new stops

• Route 16 would serve Waters Ave. stops, Route 1 would

serve Florida Ave. stops, and Route 45 would serve

Linebaugh/15th St.

• All stops: Weekend service would begin an hour earlier –

at 6 a.m.

4 against, 2

suggestions

ATTACHMENT II




10

• West Tampa: Route 10 would be removed and replaced

by new Route 11 for

connections between Downtown Tampa and International

Plaza

• Cypress Point: Western section of existing Route 10,

including MacDonald

Training Center, Tampa Housing Authority and Social

Security Office would

be served by HARTFlex

6 against

11• New route: Would run from downtown to Main St.,

Spruce St. and International

Plaza, with new stops

2 supportImplementation of new Route 11

delayed until FY19

12• Increase frequency to every 15 minutes weekdays 5 a.m.-

7 p.m.

Increased frequency to every 15

minutes delayed until FY19

14

• Increase frequency to every 30 minutes on weekdays 6

a.m.-8 p.m.

• Hyde Park: Route would run down Howard/Armenia to

Swann (North Blvd. stops would be served by Route 7.

Route 30/Kennedy Blvd. would provide access to the

Marion Transit Center.)

• Weekday and Saturday service would start at 6 a.m.

• Sunday service would be added

1 suggestion

15

• East Tampa: Eastern end of the route would run from

Columbus Dr. north to

Netp@rk Transfer Center on 50th St., with new stops.

Route would no longer

serve Orient Road Jail.


16

• Every 30 minutes on weekdays

• Sulphur Springs: Route would extend east to Rowlett

Park

• Sunday service would be added

• Saturday service would shift to hourly

• Yukon Transfer Center: Route would no longer enter

Transfer Center


17• New route: Would cover part of Route 19 from Britton

Plaza Transfer Center to

O’Brien/Idaho

18• Route 18: Would be removed and replaced by Route 9

with connections also

available through HyperLINK

16 against

19

• Downtown: Route would shift from Transitway to Florida

Ave./Tampa St.

• Hyde Park: Route would shift slightly from Cleveland to

Swann Ave. after serving Tampa General Hospital

• South Tampa: Route would end at Britton Plaza Transfer

Center

• Service would expand to 10 p.m. weekdays

• Service would start at 5 a.m. weekdays

• Hyde Park/Davis Island: Return trips to downtown would

utilize stops on S. Plant Ave. and Platt St. to transfer at

Hyde Park Ave.

• South Tampa: Proposed Route 17 would serve the area

south of Britton Plaza

23 against

Route will travel on Cleveland Ave

rather than Swann Ave. in the

southbound direction and serve the

Lighthouse for the Blind directly on

Platt in the northbound direction.

Northbound trips will serve Tampa

General Hospital.

20X No changes 2 against, 1 suggestion

ATTACHMENT II




21LX • Route 21LX: Would be removed and replaced by Route 6 7 againstMorning trips on the 51X will serve

the Temple Terrace Park and Ride

22X

• Dover/Brandon: Route would be removed with Route 46

providing service from

Dover to Brandon Mall. Routes 8, 25LX, 60LX and 360LX

would provide service

from Brandon Mall to downtown

8 against

24X

25LX

• Would operate with similar schedule, with some

adjustments

• Added stops in Downtown Tampa

• Proposed all-day Route 360LX would provide

connections between Brandon Mall, Downtown Tampa,

Britton Plaza and MacDill Air Force Base


4 suggestions

27LX

• Downtown Service: Route 27LX would be removed with

alternative service

available on 24X, 25LX, 60LX and 360LX

• Brandon: Routes 8, 37, 46 and 31 would connect at the

Brandon Mall

• All-day, 30-minute service would be provided by a

combination of Routes 60LX

and 360LX


28X

• Route would be removed. TBARTA’s commuter vanpools

would be available –

call 800-998-RIDE or

http://tbarta.com/en/vanpooling/commuter/vanpool

4 against

30

• Downtown: Minor route shift from Transitway to Florida

Ave./Tampa St.

• Airport: Route would run from downtown/Marion

Transit Center to Tampa International Airport

• New Route 60LX would provide service to the Northwest

Transfer Center

1 suggestion

31 No changes 3 against

32

• West Tampa: Route would no longer use the West

Tampa Transfer Center.

Transfers would take place on Dale Mabry Hwy.

• Orient Park: Route would no longer shift onto Broadway

• Route would be expanded to run from Netp@rk Transfer

Center to Tampa International Airport. Service from

Netp@rk Transfer Center to the Mango Walmart would be

provided by the new Route 38.

1 support, 1 against, 1

suggestion

33• University Area: Route would run straight along Fletcher

Avenue, with connections available through HyperLINK2 support, 11 against

Route 33 will replace part of the

MetroRapid and travel to Hidden

River/Telecom Park Area from

University Area Transit Center

34 • Increase frequency to every 15 minutes weekdays

Increased frequency to every 20

minutes in FY18; every 15 minute

frequency delayed until FY19

36

• South Tampa: Route would provide service to Britton

Plaza Transfer Center and

the new all-day express route (360LX) would serve Britton

Plaza to MacDill AFB

every hour

6 against, 4

suggestions

Route will travel Himes Ave. between

Busch Blvd. and M. L. King Jr. Blvd. and

then travel Lois Ave./Tampa Bay Blvd.

to make connections with Route 7 at

the HCC - Dale Mabry Campus

ATTACHMENT II




37

• East Tampa/Brandon: Route would run from Netp@rk

Transfer Center to the

Brandon Mall

• Brandon: Service from the Brandon Mall to Brandon

Hospital would be provided

by Route 46 and HyperLINK

10 against, 1

suggestion

38• East Tampa/Mango: New route running from the

Netp@rk Transfer Center to

the Mango Walmart

1 against, 2

suggestions

39

• Temple Terrace: Route would be expanded to Harney

Road, with new stops

• Temple Terrace: Route would split into alternating trips,

east of 56th Street:

1. 50th St./Puritan Rd./Sligh Ave. 2. Davis/Bullard Pkwy.

• Lowry Park Central: Route would no longer serve Yukon

Transfer Center

• East Tampa: Service to Netp@rk Transfer Center would

be provided by Route 6

• Route would run hourly on weekdays and Saturdays

4 against, 5

suggestions

Route will not have alternating trips to

Bullard Pkwy./Harney Rd. segment and

will only use the 50th St./Puritan

Rd./Sligh Ave. segment. Route will run

every 30 minutes on Saturdays

41

• West Tampa/East Tampa: Route would be removed and

replaced by Route 34,

running along Hillsborough Ave. and connecting West

Tampa to Netp@rk

• Woodland Terrace/Lowry Park Central: Sligh Ave. would

now be served by

three routes: 9 on 30th St., 12 on 22nd Ave. and 45 on

Rome/North Blvd.

10 against, 1

suggestion

42

New route 42 will travel north of

Fletcher on Nebraska, Skipper

Rd./Bearrs Ave., and Bruce B. Downs.

to UATC and Yukon Transfer.

45

• East Tampa/University Area: Route would serve Yukon

Transfer center, and run

on 15th St. between Linebaugh Ave. and University Area

Transit Center

• North Tampa: Route would run on Florida Ave. between

Waters and Linebaugh

• Carrollwood: Route would shift from Himes Ave. to Dale

Mabry Hwy.

• University Area: HyperLINK service available within zone


suggestions

Route will end at Yukon Transfer

Center with new proposed Route 42

traveling Skipper Rd./Bearss Ave. via

15th St from Yukon Transfer Center to

University Area Transfer Center

46

• All-day, hourly service would be provided by Routes

60LX and 360LX, from

Westfield-Brandon Transfer Center to downtown

• Palmetto Beach and Causeway Blvd segments removed

• Brandon: Route would now serve Brandon Regional

Hospital

• Sunday service would be added (hourly)

24 against, 5

suggestions

ATTACHMENT II




47LX

• South County: Route 47LX would be removed.

Alternative is Route 31, providing

connection from South County to Brandon, with available

connections to

downtown on 360LX and 60LX.

• Connection to 24X available at Gibsonton Dr. and US 41

provides direct

service to Downtown Tampa and MacDill to replace 47LX

12 against

51X• Wesley Chapel: Would add service from the new Florida

Hospital/Wesley Chapel Park ‘N Ride to downtown4 suggestions

Morning trips on the 51X will serve

the Temple Terrace Park and Ride

53LX

• Route 53X would be removed. Transfer from Route 31 to

Route 24X at

Gibsonton Dr. at US 301 replaces express service to and

from Downtown Tampa

(with connection to MacDill AFB)

• All-day express connections available on 360LX and 60LX

18 against, 5

suggestions

57

• University Area/East Tampa: Route 57 would be

removed and replaced by Route 6 for connections from

the Netp@rk Transfer Center to the University Area

Transit Center

• Temple Terrace: Connections to Davis Road/Temple

Terrace Blvd. would be

provided by Route 39

• University area: North of Fletcher direct to your door

service would be provided

through HyperLINK

• University area: Stops on USF campus would be served

36 against, 3

suggestions

60LX

• New all-day, hourly, limited-stop service serving the

Northwest Transfer Center,

Tampa International Airport, Downtown Tampa and

Brandon Mall


suggestions

On Sunday, Route 60LX will only run

between Northwest Transfer Center

and Tampa International Airport

61LX

• Route would be removed and replaced by 60LX,

providing all-day, hourly,

limited-stop service between Northwest Transfer Center,

Tampa International

Airport, Downtown Tampa and Brandon Mall

200X

• Route would be removed. TBARTA’s commuter vanpools

would be available –

call 800-998-RIDE or

http://tbarta.com/en/vanpooling/commuter/vanpool


suggestions

275LX

• New all-day, hourly, limited-stop service provided on

weekdays from the

University Area Transit Center to Downtown Tampa and

Tampa International Airport

3 supportImplementation of new Route 275LX

delayed until FY19

360LX

• New all-day, hourly, limited-stop service would connect

Brandon Mall,

Downtown Tampa, Britton Plaza and MacDill Air Force

Base

1 suggestion

On Sunday, Route 360LX will only run

between MacDill A.F.B. and Britton

Plaza Transfer Center

Metro-

Rapid

• Increase frequency to every 12 minutes weekdays -

route would be combined

with Route 2

• MetroRapid would now serve some Route 2 stops

1 support, 6

suggestions

Route between University Area Transit

Center and Hidden River/Telecom Park

Area will be replaced with the

extended Route 33

ATTACHMENT II




HART-Flex

• HARTFlex Brandon would be replaced by HyperLINK

• HARTFlex South Tampa is being adjusted north to

Cypress to cover part of the

current Route 10

• South County, Town ‘N Country and Northdale Flex

would have no changes


4 suggestions

MISC General comments (not route-specific)

134 total

(20 support, 25

against, 51

suggestions)

Total Comments= 472 + 44 duplicates*

*instances where the same comment was received from the same person multiple times; these are only counted one time above.

ATTACHMENT III

ROUTE BENEFITS DESCRIPTION

1

More FrequencyShorter Trip TimesMore Direct Service

• Increase frequency to every 15 minutes weekdays on the entire route• Downtown: Route would travel on Florida Ave. and Tampa St. to Whiting St.,

with new stops• University area: Route would run along Fletcher Ave., with the area north of

Fletcher served by HyperLINK and new Route 42• Yukon Transfer Center: Stop at the center would be moved to Florida Ave.

2Greater EfficiencyMore FrequencyShorter Trip Times

• Route 2: would be removed and replaced by MetroRapid, which would increasefrequency to every 12 minutes weekdays

• Approximately 7 stops would be added to MetroRapid in each direction

4Greater EfficiencyShorter Trip TimesMore Direct Service

• Downtown/South Tampa: Route 4 would be removed and replaced by Route 19from Marion Transit Center to Britton Plaza Transfer Center

• South Tampa: Route 4 would be replaced by new all-day limited express route(360LX) would run from Britton Plaza to MacDill AFB

• South Tampa: Would also be served by HARTFlex

5Shorter Trip TimesMore Direct Service

• University area: Route would run along Fowler Ave., with new stops• North of Fowler: Connections would be available through HyperLINK• University area: Stops on USF campus would be served by the USF Bull Runner

and HyperLINK


• University area, Temple Terrace: Route would run on 56th St. from Netp@rkTransfer Center to Fletcher Ave., with new stops. Stops on USF campus would beserved by the USF Bull Runner and HyperLINK (50th St. would be served by Route 39).

7More Direct Service Shorter Trip Times

• Route 7: Would now run between Downtown and HCC-Dale Mabry campus(Connections from HCC to Citrus Park would be provided on Routes 36 and 39)

• Hyde Park: Route would shift from Howard/Armenia to North Blvd viaColumbus Ave. (Route 14 would serve Howard/Armenia to Swann)

• West Tampa Transfer Center: Route would no longer enter Transfer Center

8 More Direct Service • Due to unresolved safety concerns, deviations at Progress Village would beremoved, and the route would stay on 78th St. and Progress Blvd.

REVISED FY2018 SYSTEM REDESIGNProposed Implementation: October 2017

HART is proposing route and schedulemodifications that would go into effectin October 2017. The proposed networkwould improve the experience for mostof our customers by offering:

• More Frequency on Core Routes• Shorter Trip Times• More Direct Service• Greater Efficiency

7.31.17

Thank you for riding HART, and please see the information belowdescribing how your specific bus route would be affected. Pleasealso reference maps to review the proposed changes. All proposedmodifications are subject to change. Following the public inputperiod, final proposed changes will be presented to the HARTBoard for review and approval August 7, 2017. This summaryincludes revisions to the proposal that have been made as a resultof public comment and operational considerations.

Attachment IV

Visit goHART.org/TDP for additional outreach opportunities and more information.


9Shorter Trip TimesBetter Service

• East Tampa: Route would serve 30th St., starting at Hillsborough Ave., with new stops• Route 16 would serve Waters Ave. stops, Route 1 would serve Florida Ave. stops,

and Route 45 would serve Linebaugh/15th St.• All stops: Weekend service would begin an hour earlier – at 6 a.m.

10Greater EfficiencyMore Direct Service

• West Tampa: Route 10 would be removed• Cypress Point: Western section of existing Route 10, including MacDonald

Training Center, Tampa Housing Authority and Social Security Office wouldbe served by HARTFlex

14

More Frequency • Increase frequency to every 30 minutes on weekdays 6 a.m.-8 p.m.• Hyde Park: Route would run down Howard/Armenia to Swann (North Blvd. stops

would be served by Route 7. Route 30/Kennedy Blvd. would provide access tothe Marion Transit Center.)

• Weekday and Saturday service would start at 6 a.m.• Sunday service would be added

15Shorter Trip TimesGreater Efficiency

• East Tampa: Eastern end of the route would run from Columbus Dr. north toNetp@rk Transfer Center on 50th St., with new stops. Route would no longerserve Orient Road Jail.

16More FrequencyBetter ServiceShorter Trip Times

• Every 30 minutes on weekdays• Sulphur Springs: Route would extend east to Rowlett Park• Sunday service would be added• Saturday service would shift to hourly• Yukon Transfer Center: Route would no longer enter Transfer Center

17 Better Service • New route: Would cover part of Route 19 from Britton Plaza Transfer Center toO’Brien/Idaho using Manhattan Ave. only

18 Greater Efficiency • Route 18: Would be removed and replaced by Route 9 with connections alsoavailable through HyperLINK

19

Shorter Trip TimesMore FrequencyBetter ServiceMore Direct Service

• Downtown: Route would shift from Transitway to Florida Ave./Tampa St. • Hyde Park: Route would travel on Cleveland St. in the southbound direction and

serve Lighthouse for the Blind directly on Platt in the northbound direction.Northbound trips would serve Tampa General Hospital.

• South Tampa: Route would end at Britton Plaza Transfer Center• Service would expand to 10 p.m. weekends• Service would start at 6 a.m. Sundays• Hyde Park/Davis Island: Trips from downtown would include a walking transfer

from Cleveland St. to Platt St. or a non-walking connection at Armenia Ave. atSwann Ave.

• South Tampa: Proposed Route 17 would serve the area south of Britton Plaza

20X • No changes

21LX Greater Efficiency • Route 21LX: Would be removed. Morning trips on the 51X would serve theTemple Terrace Park and Ride. Route 6 would also be an available alternative.

22X Greater EfficiencyBetter Service

• Dover/Brandon: Route would be removed with Route 46 providing service fromDover to Brandon Mall. Routes 8, 25LX, 60LX and 360LX would provide servicefrom Brandon Mall to downtown

24X25LX

Greater Efficiency • Would operate with similar schedule, with some adjustments• Added stops in Downtown Tampa• Proposed all-day Route 360LX would provide connections between Brandon

Mall, Downtown Tampa, Britton Plaza and MacDill Air Force Base



27LXGreater EfficiencyMore Frequency

• Downtown Service: Route 27LX would be removed with alternative serviceavailable on 24X, 25LX, 60LX and 360LX

• Brandon: Routes 8, 37, 46 and 31 would connect at the Brandon Mall• All-day, 30-minute service would be provided by a combination of Routes 60LX

and 360LX

28X Greater Efficiency • Route would be removed. TBARTA’s commuter vanpools would be available –call 800-998-RIDE or http://tbarta.com/en/vanpooling/commuter/vanpool

30Shorter Trip TimesMore Direct ServiceBetter Service

• Downtown: Minor route shift from Transitway to Florida Ave./Tampa St.• Airport: Route would run from downtown/Marion Transit Center to

Tampa International Airport • New Route 60LX would provide service to the Northwest Transfer Center

31 • No changes

32

Shorter Trip TimesMore FrequencyBetter Service

• West Tampa: Route would no longer use the West Tampa Transfer Center.Transfers would take place on Dale Mabry Hwy.

• Orient Park: Route would no longer shift onto Broadway• Route would be expanded to run from Netp@rk Transfer Center to

Tampa International Airport. Service from Netp@rk Transfer Center to the MangoWalmart would be provided by the new Route 38.


• University Area: Route would run straight along Fletcher Avenue, replacing part ofMetroRapid to from UATC to Hidden River/Telecom Park Area. Connections wouldbe available through HyperLINK.

34 More Frequency • Increase frequency to every 20 minutes weekdays

36

Shorter Trip TimesMore Frequency

• South Tampa: Route would provide service to Britton Plaza Transfer Center andthe new all-day express route (360LX) would serve Britton Plaza to MacDill AFBevery hour

• West Tampa: Route would travel Himes Ave. Between Busch Blvd. and MLK Blvdand then travel Lois Ave./Tampa Bay Bldv. to make connections with Route 7 atthe HCC- Dale Mabry campus

37Better Service • East Tampa/Brandon: Route would run from Netp@rk Transfer Center to the

Brandon Mall• Brandon: Service from the Brandon Mall to Brandon Hospital would be provided

by Route 46 and HyperLINK

38 Better Service • East Tampa/Mango: New route running from the Netp@rk Transfer Center tothe Mango Walmart

39 Better ServiceFaster Trip Times

• Lowry Park Central: Route would no longer serve Yukon Transfer Center• East Tampa: Service to Netp@rk Transfer Center would be provided by Route 6

41 Greater EfficiencyBetter Service

• West Tampa/East Tampa: Route would be removed and replaced by Route 34,running along Hillsborough Ave. and connecting West Tampa to Netp@rk

• Woodland Terrace/Lowry Park Central: Sligh Ave. would now be served bythree routes: 9 on 30th St., 12 on 22nd Ave. and 45 on Rome/North Blvd.

42 Greater Efficiency • University area north of Fletcher: New route would travel north of Fletcher onNebraska, Skipper Rd./Bearrs Ave., and Bruce B. Downs. to UATC and Yukon Transfer



45

Faster Trip TimesMore Direct Service

• East Tampa/University Area: Route would end at Yukon Transfer Center withnew proposed Route 42 traveling Skipper Road/Bearrs Ave. via 15th St. fromYukon to UATC

• North Tampa: Route would run on Florida Ave. between Waters and Linebaugh• Carrollwood: Route would shift from Himes Ave. to Dale Mabry Hwy.• University Area: HyperLINK service available within zone

46More FrequencyBetter Service

• All-day, hourly service would be provided by Routes 60LX and 360LX, fromWestfield-Brandon Transfer Center to downtown

• Palmetto Beach and Causeway Blvd segments removed• Brandon: Route would now serve Brandon Regional Hospital• Sunday service would be added (hourly)

47LXGreater Efficiency • South County: Route 47LX would be removed. Alternative is Route 31, providing

connection from South County to Brandon, with available connections todowntown on 360LX and 60LX.

• Connection to 24X available at Gibsonton Dr. and US 41 provides directservice to Downtown Tampa and MacDill to replace 47LX

51XBetter Service • Wesley Chapel: Would add service from the new Florida Hospital/Wesley

Chapel Park ‘n Ride to downtown. Morning trips on the 51X would serve theTemple Terrace Park ‘N Ride

53XGreater EfficiencyMore Frequency

• Route 53X would be removed. Transfer from Route 31 to Route 24X atGibsonton Dr. at US 301 replaces express service to and from Downtown Tampa(with connection to MacDill AFB)

• All-day express connections available on 360LX and 60LX

57

Greater EfficiencyBetter ServiceMore Direct Service

• University Area/East Tampa: Route 57 would be removed and replaced by Route 6for connections from the Netp@rk Transfer Center to the University Area Transit Center

• Temple Terrace: Connections to Davis Road/Temple Terrace Blvd. would be provided by Route 39

• University area: North of Fletcher direct to your door service would be providedthrough HyperLINK

• University area: Stops on USF campus would be served by the USF Bull Runner

60LX Better Service • New all-day, hourly, limited-stop service serving the Northwest Transfer Center,Tampa International Airport, Downtown Tampa and Brandon Mall

61LXGreater EfficiencyMore FrequencyBetter Service

• Route would be removed and replaced by 60LX, providing all-day, hourly,limited-stop service between Northwest Transfer Center, Tampa InternationalAirport, Downtown Tampa and Brandon Mall. On Sunday, trips would only runbetween Tampa International Airport and Northwest Transfer Center.

200X Greater Efficiency • Route would be removed. TBARTA’s commuter vanpools would be available –call 800-998-RIDE or http://tbarta.com/en/vanpooling/commuter/vanpool

360LXMore FrequencyFaster Trip Times

• New all-day, hourly, limited-stop service would connect Brandon Mall, Downtown Tampa, Britton Plaza and MacDill Air Force Base. On Sunday, routewould only run between MacDill AFB and Britton Plaza Transfer Center.

MetroRapid

More FrequencyBetter Service

• Increase frequency to every 12 minutes weekdays - route would be combinedwith Route 2

• MetroRapid would now serve approximately 7 additional stops in each direction• MetroRapid between UATC and Hidden River/Telecom Park Area will be replaced

with the extended Route 33

HARTFlex

Greater EfficiencyBetter Service

• HARTFlex Brandon would be replaced by HyperLINK• HARTFlex South Tampa is being adjusted north to Cypress to cover part of the

current Route 10• South County, Town ‘N Country and Northdale Flex would have no changes



11 More Direct Service • New route: Would run from downtown to Main St., Spruce St. and InternationalPlaza, with new stops

12 More Frequency • Increase frequency to every 15 minutes weekdays 5 a.m.-7 p.m.

34 More Frequency • Increase frequency to every 15 minutes weekdays

275LX More Direct ServiceFaster Trip Times

• New all-day, hourly, limited-stop service provided on weekdays from theUniversity Area Transit Center to Downtown Tampa and Tampa International Airport

DELAYED TO FY2019

ATTACHMENT V

List of Outreach Activities June-July 2017

Wed, June 14, 2017 Presentation to the MPO Citizens Advisory Committee Wed, June 14, 2017 Walk/Bike Tampa event – Hillsborough County Center (5pm-8:30pm) Mon, June 19, 2017 Presentation to MPO Technical Advisory Committee Mon, June 19, 2017 COA/TDP Workshop at HCC Southshore Campus (10am-12pm) Tue, June 20, 2017 Marion Transit Center Outreach (6:30am-8:30am) Tue, June 20, 2017 Marion Transit Center Outreach (4pm-6pm) Wed, June 21, 2017 University Area Transit Center Outreach (6:30am-8:30am) Wed, June 21, 2017 University Area Transit Center Outreach (4pm-6pm) Thu, June 22, 2017 Northwest Transfer Center Outreach (6:30am-8:30am) Thu, June 22, 2017 Northwest Transfer Center Outreach (4pm-6pm) Fri, June 23, 2017 Presentation to Transportation Disadvantaged Coordinating Board Sun, June 25, 2017 Multicultural Family event – Waterworks Park (11am-7pm) Mon, June 26, 2017 South County Transportation Town Hall Tue, June 27, 2017 Marion Transit Center Outreach (6:30am-8:30am) Tue, June 27, 2017 Marion Transit Center Outreach (4pm-6pm) Tue, June 27, 2017 COA/TDP Workshop at CDC of Tampa (6pm-8pm) Wed, June 28, 2017 University Area Transit Center Outreach (6:30am-8:30am) Wed, June 28, 2017 University Area Transit Center Outreach (4pm-6pm) Wed, June 28, 2017 Town ‘N Country Regional Library Outreach (5:30pm-7pm) Thu, June 29, 2017 West Tampa Transfer Center Outreach (6:30am-8:30am) Thu, June 29, 2017 West Tampa Transfer Center Outreach (4pm-6pm) Mon, July 2, 2017 Radio Interview – Sustainable Living on WMNF Community Radio Thu, July 6, 2017 Brandon Mall Transfer Center Outreach (6:30am-8:30am) Thu, July 6, 2017 Brandon Mall Transfer Center Outreach (4pm-6pm) Thu, July 6, 2017 COA/TDP Workshop at Kate Jackson Community Center (6pm-8pm) Fri, July 7, 2017 netp@rk Transfer Center Outreach (6:30am-8:30am) Fri, July 7, 2017 netp@rk Transfer Center Outreach (4pm-6pm) Mon, July 10, 2017 COA/TDP Workshop at University Area CDC (6pm-8pm) Tue, July 11, 2017 Britton Plaza Transfer Center Outreach (6:30am-8:30am) Tue, July 11, 2017 Britton Plaza Transfer Center Outreach (4pm-6pm) Wed, July 12, 2017 Yukon Transfer Center Outreach (6:30am-8:30am) Wed, July 12, 2017 Yukon Transfer Center Outreach (4pm-6pm) Wed, July 12, 2017 MacDill Transportation Fair – MacDill AFB (11am-1pm) Wed, July 12, 2017 Presentation to Westshore Alliance Transportation Committee Sat, July 15, 2017 Hillsborough Co. Neighborhoods Conference – East Tampa (8am-2:30pm) Sat, July 15, 2017 Brandon Back to School Bash – Brandon Mall (10am-3pm) Sat, July 15, 2017 Radio Interview – Pete Edwards Show on WTMP Classic Hip Hop Mon, July 17, 2017 Mt. Olive A.M.E Church Outreach (6pm-8pm) Tue, July 18, 2017 Kings Point Forum – Kings Point, Sun City Center (1pm-2:30pm) Thu, July 20, 2017 Radio Interview – “About the Town” on WSCQ FM Sun City Center Sat, July 22, 2017 Presentation to National Federation of the Blind Sun, July 23, 2017 East Tampa Outdoor Market – Al Barnes Jr. Park (1pm-4pm) Wed, July 26, 2017 Public Hearing – HART Office, Ybor City (5:30-7pm)

ATTACHMENT VI

Discussion of Major Themes from Feedback and Proposal Revisions

This attachment describes revisions to the FY 2018 HART Proposed Transit System Redesign. The proposal was vetted with the public between mid-June and July 26. During this period, 40 outreach activities took place and the public submitted many comments on the proposal. Every change in the proposal generated some feedback; however, the quantity of feedback did center on a smaller subset of topics. This document discusses those in more detail and the rationale for the revisions to the proposal.

Service North of Fletcher (Routes 1, 18, 33, 57)

The proposal to straighten out the Route 33, the Route 1 and removal of the Route 18 and 57 left customers north of Fletcher with HyperLINK as the one remaining service option. After receiving comments on this service and reviewing the need, the Route 45 is split at Yukon Transfer Center. The northern portion from Yukon Transfer Center becomes a new Route 42 that travels north of Fletcher on Nebraska, Skipper/Bearrs and Bruce B Downs.

ATTACHMENT VI

Route 8

Due to unresolved safety concerns, the deviations at Progress Village will be removed, and the route will stay on 78th St. and Progress Blvd.

Routing Change of Route 19

The Route 19 segment on Westshore Blvd. south of Britton Plaza was removed due to low ridership and high cost per boarding. The segment on south of Britton Plaza on Manhattan Ave. is replaced by the new Route 17.

The proposal to modify the Route 19 in the segment north of Britton Plaza was revised as a result of public comment. The Route will travel on Cleveland Avenue rather than Swann Avenue in the southbound direction and serve the Lighthouse for the Blind directly on Platt in the northbound direction. The northbound trips will serve Tampa General Hospital. Southbound trips will need to make connection at Hyde Park Avenue to go to Tampa General Hospital.

ATTACHMENT VI

Express Service From Brandon (24X, 25LX, 27LX)

The proposal to add stops in Downtown Tampa for Routes 24X and 25LX while operating a similar schedule, and to remove Route 27LX remains intact. All-day 30-minute service from Brandon Mall to Downtown Tampa would be provided by a combination of Routes 60LX and 360LX, with additional service to Downtown Tampa available on Route 8.

The route 24X will become an LX. Routes 24LX and 25LX will serve downtown on Kennedy Blvd. (AM) and Jackson St (PM). This will allow individuals to be dropped off in downtown and other patrons connecting all over the county to go to MacDill AFB with base credentials. Traffic Signal Priority will be on the vehicles assigned to the 24LX/25LX through the Connected Vehicle Pilot Project partnership with THEA. This will allow for efficient travel times to get in and out of downtown quickly.

Route 36 Routing Change

Route will travel Himes Ave between Busch Blvd and M.L. King Jr. Blvd to make connections with Route 7 at the HCC Dale Mabry Campus. The route was originally proposed to travel on Dale Mabry. Due to bus stop infrastructure improvements required on Dale Mabry, and the opportunity for FDOT-funded infrastructure improvements, the proposed rerouting on Dale Mabry will not take place in FY 2018.

ATTACHMENT VI

Route 39/57 Routing Change

Route 39 will not have alternating trips to Bullard Pkwy/Harney Rd segment and would only use the 50th St/Puritan Rd/Sligh Ave segment. Route would run every 30 minutes on Saturdays. The proposal to alternate segments was removed due to concerns about confusion in operating the alternating segments and reducing the level of service on the 50th St/Puritan Rd/Sligh Ave segment. Service in the Bullard Pkwy/Harney Rd would be returned in the future.

Route 46/Route 37 Routing

Route 46 will operate between Dover Park and Ride and Brandon Mall, while serving the Brandon Hospital. Route 37 will travel directly to the Brandon Mall for faster trip times and connections from the Route 46. The proposal removes Route 46 segments serving Palmetto Beach and Causeway Blvd. With 1.1 boardings per service mile and less than 15 boardings per service hour, the existing Route 46 is one of the lowest performing local routes in the HART network. The modification of the 46 preserves the most productive segments of the route.

Route 51X/Route 21LX

The 51X morning trips will serve the Temple Terrace Park and Ride. This will provide service to customers of the 21LX (which is being removed). The afternoon alternative for 21LX riders to the Temple Terrace Park and Ride will be the Route 6.

ATTACHMENT VI

South County (Routes 47LX and 53 LX)

Route 47LX would be removed. This route currently travels from SouthShore to Downtown Tampa, with two trips in the morning and two trips in the evening. The trip takes approximately 70-80 minutes. This removal is based on low ridership and poor productivity. Route 47LX has averaged only 63 passengers per day on 4 trips. The average cost per passenger per trip is $9.46 (nearly twice the system wide cost per passenger trip of $5.00), and has a farebox recovery of only 10.5% for the route cost of approximately $150,000 annually. Access from SouthShore to Apollo Beach and Gibsonton would still be available through Route 31, and to Downtown Tampa through a connection at Westfield Brandon Mall on Routes 8, 60LX and 360LX.

Route 53LX would be removed. This route currently travels from South County to Westfield Brandon Mall, with 24 trips a day. This removal is based on extremely low ridership and poor productivity. Route 53LX has averaged only 108 passengers per day on 24 trips, for an average of less than 5 passengers per trip. This is by far the poorest productivity of any express route in the HART system. The average cost per passenger per trip is $18.66 (nearly quadruple the system-wide cost per passenger trip of $5.00), and has a farebox recovery of only 5.5% for the route cost of approximately $511,000 annually. Access from Kings Point and Sun City Center to Westfield Brandon Mall would still be available through HARTFlex South County and connecting to the Route 31 at HCC – SouthShore.

HARTFlex South County would remain with no changes. This walk-up service provides circulation in South County on Monday through Friday along a fixed route down S.R. 674. Trip reservations are also available for destinations within the service zone. The HARTFlex provides connectivity to the Route 31 at HCC – SouthShore in order to reach Westfield Brandon Mall.

HARTPlus coverage would not be affected. HARTPlus paratransit service for people with disabilities is connected to the routing and schedule of HART local fixed-route buses. Because express service is not included in the paratransit service area, there is no coverage loss for HARTPlus customers in the South County area.

60LX and 360LX Sunday Service

Route 60LX and 360LX would run normally on Monday through Saturday. On Sundays, only a limited segment of the route would run. The 60LX will only operate between Northwest Transfer Center and Tampa International Airport on Sundays and the 360LX will only run between MacDill AFB and Britton Plaza Transfer Center on Sundays. The total operating savings is approximately $250,000.

200X

The 200X is a route that had previously been funded through an FDOT grant. That funding ran out and HART has funded the route for the last year and a half. The Route is the second lowest in the HART network with less than 8 boardings per service hour.

ATTACHMENT VI

MetroRapid/Route 2/Route 33

A number of comments regarding the consolidation of Route 2 into MetroRapid are concerned with the location of stops. Stop locations are under review. It is estimated that approximately 7 stops will be added in each direction to MetroRapid and determination of these stops will take into consideration data on boardings, and wheelchair boardings for the route 2.

The Route 33 will take part of the MetroRapid and travel between Hidden River/Telecom Park area and UATC.

HARTFlex

The proposal to expand the South Tampa FLEX north to Cypress remains intact. This modification of the South Tampa FLEX serves the western section of Route 10 (which is being removed) to include connections to the MacDonald Training Center, Tampa Housing Authority and Social Security Office.

The proposal to eliminate the Brandon FLEX remains intact. The approximate per passenger trip cost for HARTFlex Brandon is $14, whereas the per trip cost for HyperLINK (as it exists today) is $10. Modifications of the HART HyperLINK service are being considered for deployment in October 2017, including reducing the customer fare and increasing connection points within the zone.

ATTACHMENT VI

Delayed Service Proposals

New Route 11 implementation

The operating cost of implementing this new route is approximately $777,000 annually. This new route would run from downtown to Main Street, Spruce Street, and International Plaza. There is significant growth occurring in this corridor, however some developments in the area will not come to fruition until late 2018 or 2019 (such as the West River development, where North Blvd apartments has been demolished). Additionally, this new route will require placement of new bus stop infrastructure.

Due to these considerations and fiscal constraints in FY 2018, implementation to this route will be delayed to FY 2019.

Increase Frequency to 15 minutes on the Route 34

The frequency on the Route 34 will improve to 20 minutes, rather than 15 minutes as originally proposed. The additional operating cost of going from 20 minute frequency to 15 minute frequency on this route is approximately $900,000 annually.

Due to fiscal constraints in FY 2018, the frequency of Route 34 will improve to 20 minutes in FY 2018 (rather than 15 minutes, as originally proposed) and the improvement from 20 minutes to 15 minutes will be delayed to FY 2019.

Increase Frequency to 15 minutes on the Route 12 The operating cost of implementing this frequency improvement is approximately $570,000 annually.

Due to fiscal constraints in FY 2018, this frequency improvement will be delayed to FY2019

275LX The operating cost of implementing this new route is approximately $924,000 annually. This new route would run from UATC to MTC via I-275.

Due to fiscal constraints in FY 2018, implementation to this route will be delayed to FY2019.

ATTACHMENT VII

Title VI Service Equity Analysis

Overview

FY 2018 Transit System Redesign (for implementation October 8, 2017)

HART is focused on improving the efficiency of its routes and the overall transit system. In 2017, HART work with Tindale Oliver and Associates to conduct a Comprehensive Operations Analysis. This process involved identifying and pruning unproductive routes/segments and consolidating routes that are so close together that they are duplicative. The goal of the redesign was a more efficient, grid-based system that delivers a high quality customer experience by:

Improving existing travel times for most riders, especially on longer trips Improving directness of travel for most riders, especially on routes that travel on major

corridors Focusing service on productive corridors with high demand, rather than infrequent

service spread out far across the service area Connecting major activity centers with frequency and speed to improve the existing

rider experience and attracting new riders

On June 5, 2017, the HART Board authorized staff to conduct outreach on the proposed redesigned network. In June and July, HART collected public input, holding over 40 outreaches and a Public Hearing on July 26, 2017. Outreach activities were held in accessible locations throughout the service area, and included outreach to Title VI populations and availability of language assistance, in accordance with the HART Language Assistance Program. Comments on the plan were collected and reviewed and the proposal was revised (where feasible) based on public comment.

As described further in this document, the proposed FY 2018 Transit System Redesign service program resulting from the HART Comprehensive Operations Analysis and public outreach activities does not have a disparate impact on minority communities or a disproportionate burden on low income communities.

Title VI Requirements

Title VI of the Civil Rights Act of 1964, Section 601 states:

“No persons in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

It is HART’s objective to avoid, minimize or mitigate disproportionately high and adverse impacts on minority and low income populations. As a recipient of financial assistance from the Federal Transit Administration (FTA), HART is required to comply with Title VI of the Civil Rights Act of 1964 by evaluating service and fare changes at the planning and programming

ATTACHMENT VII

stages to determine whether those changes have discriminatory impacts, including disparate impacts on minority populations and/or disproportionate burden on low-income populations.

HART Title VI Policies

The current HART Title VI program received FTA concurrence in November 2015. HART Policies on Major Service, Disparate Impact, and Disproportionate Burden were approved by the HART November 4, 2013. This proposed service change constitutes a major service change.

Findings

The proposed FY 2018 Transit System Redesign service program resulting from the HART Comprehensive Operations Analysis and public outreach activities does not have a disparate impact on minority communities or a disproportionate burden on low income communities. The below Title VI summary table, pulled using the FDOT Transit Boardings Estimation and Simulation Tool (TBEST), shows that the percentage of service to minority and low income populations will increase with the proposed FY 2018 system.

Title VI System Comparison - Walk Access Summary

HART FY 2017 HART FY 2018

% of Total % of Total Total Population

Minority Population 32.30% 33.90%

Limited English Proficiency (LEP) Population 10.50% 10.90% LEP - Spanish Speaking 8.60% 9.00% LEP - French Speaking 0.10% 0.10% LEP - Chinese Speaking 0.10% 0.10% LEP - Korean Speaking 0.00% 0.10% LEP - Creole Speaking 0.20% 0.20% LEP - No High School Education 9.10% 9.40%Total Households

Low Income Households 30.00% 31.50%

Total Employment Service Employment 63.80% 64.30% Commercial Employment 27.90% 27.60% Industrial Employment 8.30% 8.00%

Due to the size of the file, Attachment VIII – Comprehensive Operations Analysis is provided separately on the gohart.org website at the following link:

http://gohart.org/Board%20PDFs/Attachment%20VIII%20-%20COA.pdf


August 7, 2017

3-1

REPORT FROM HART BOARD REPRESENTATIVES Tampa Historic Streetcar, Inc. ~ July 2017

The Tampa Historic Streetcar, Inc. (THS) Board of Directors held its regular meeting on July 19, 2017. The Board approved the minutes from the June 21, 2017 regular Board meeting.

The following is a recap of the key items that were discussed:

President English reviewed the 2017 Annual Streetcar Assessment presentations and the additional funding being offered by the Downtown and Channel CRAs.

Ms. Eagan discussed potential options to increase ridership with the additional funding.

Director Dohring Ahern reported on an opportunity for THS to be incorporated into the Winter Village by decorating a streetcar as a Polar Express for transportation between Ybor and the Village.

The Board members received the monthly compliance reports.

If you wish to view the Board packet for the THS Board of Directors Meetings in their entirety, please visit http://www.tecolinestreetcar.org/board/ths_board_packet.pdf

Prepared by: Christina Buchanan, Administrative Assistant II - Executive

Approved by: Michael English, THS Board President

http://www.tecolinestreetcar.org/board/ths_board_packet.pdf


August 7, 2017

4-1

STATUS REPORT ~ FINANCIAL HIGHLIGHTS Period Ending June 30, 2017

Key Information Points:

We are 75% through the Fiscal Year with our target to trend as closely to that as possiblewith expenditures.

Year to date operating expenses are at 80% of the annual budget but when normalized forone time impacts and spread upfront costs evenly through the year they are at 77%.

Key Takeaways:

Fare revenues continue to track down with correlated ridership decreases – will continueto monitor;

Salary expenditures are tracking higher than the target at 85% which is partially due to thefront-loaded ATU retro-pay adjustment that occurred in December – when normalized byremoving that upfront cost, salaries are trending at 82%;

Fringes continue outpacing our target and will continue to be monitored; as discussed, thisis being driven primarily by medical claims and we are looking at options for FY2018 tochange this trend;

Operational Contract Services is tracking near target at 78% with front-loaded annualpayments on several contracts; when normalized for a 12-month period, this category isspending slightly below target at 72%;

Utilities are running higher than the target at 82% due to WIFI on the buses.

Fuel and Parts & Supplies have been running below the targets (57% and 60% respectively)


August 7, 2017

4-2

% of Budget % of BudgetAnnual YTD Budget to collected Annual YTD collected Budget Actual Actual to date Budget Actual to date

Operating Revenues:Total Fare (Cash) Revenues $4,717,010 $2,959,450 ($1,757,560) 63% $4,659,140 $3,035,991 65%Total Pass Revenues 12,614,728 $7,873,304 (4,741,424) 62% 12,542,271 8,424,091 67%Advertising Income 755,770 601,936 (153,834) 80% 774,942 700,190 90%Interest Income 84,466 97,159 12,693 115% 43,726 55,615 127%Other Income 476,683 421,869 (54,814) 89% 562,776 204,914 36%Ad Valorem 34,788,573 37,498,478 2,709,905 108% 34,884,712 34,775,923 100%Federal Operating Grants 12,342,000 502,227 (11,839,773) 4% 9,793,406 681,795 7%State Operating Grants 5,827,256 4,872,250 (955,006) 84% 5,319,707 2,728,402 51%Local Operating Grants 650,000 558,504 (91,496) 86% 650,000 537,500 83%Tampa Historic Streetcar, Inc. 458,877 486,775 27,898 106% 350,939 221,207 63%Fund Balance - Operating 0 0 (0) 0% (1,556,140) 0 0%

Total Operating Revenues $72,715,363 $55,871,952 ($16,843,411) 77% $68,025,479 $51,365,628 76%

% of Budget % of BudgetAnnual YTD Budget to expended Annual YTD expended Budget Actual Actual to date Budget Actual to date

Operating Expenses:Salaries and Wages $36,735,562 $31,199,335 ($5,536,227) 85% $36,954,492 $28,821,663 78%Fringe Benefits 10,529,491 10,896,663 367,172 103% 10,914,596 8,820,597 81%Fuel and Oil 5,199,962 2,965,979 (2,233,983) 57% 4,895,138 3,352,948 68%Parts and Supplies 4,720,641 2,852,104 (1,868,537) 60% 3,470,399 3,081,857 89%Operational Contract Services 4,600,701 3,608,200 (992,501) 78% 2,878,443 2,289,968 80%Administrative Contract Services 1,882,290 1,128,824 (753,466) 60% 1,122,529 621,036 55%Legal Services 610,595 251,203 (359,392) 41% 481,715 232,824 48%Marketing and Printing 691,477 340,268 (351,209) 49% 638,250 273,374 43%Insurance Costs 3,042,804 1,299,282 (1,743,522) 43% 2,677,419 3,336,763 125%Utilities 1,010,530 824,811 (185,719) 82% 857,290 663,047 77%Taxes and Fees 229,304 123,787 (105,517) 54% 764,521 549,191 72%Other Expenses 3,462,006 2,378,203 (1,083,803) 69% 2,370,687 1,826,198 77%

Total Operating Expenses $72,715,363 $57,868,659 ($14,846,704) 80% $68,025,479 $53,869,466 79%

All Mode Major Revenues

Fiscal Year 2017

Fiscal Year 2017

All Mode Major Expenses

Fiscal Year 2016

Fiscal Year 2016


August 7, 2017

4-3

Cash in the Bank Overview HART’s cash is managed in two accounts; for the primary account HART utilizes the State of Florida’s local government investment pool, Florida PRIME, as its primary source of cash holdings. Considered low-risk and conservative in its investment strategy, Florida PRIME allows HART to attain a higher yield compared to that of a typical bank cash-flow concentration account. The second account is a concentration account at Bank of America for receiving deposits and managing Payroll and Accounts Payable disbursements. The graphic below depicts the “cash on hand” as of the day listed, as it is fluid and changes day to day.

Prepared by: Joan Brown, Director of Financial Operations

Reviewed by: Jeffrey C. Seward, Chief Financial Officer


Account Total

Bank of America 2,477,538.90$ SBOA 12,995,322.80$ Total 15,472,861.70$

CURRENT CASH BALANCE 15,472,861.70$

CASH ON HAND (as of 6/30/17)


August 7, 2017

4-4

STATUS REPORT Ridership and Productivity ~ June 2017 June 2017 Ridership June 2017 all mode ridership declined 6.5% compared to June 2016 and all mode ridership is off 7.0% for the nine months of FY 2017.

Mode June 2016

June 2017

Percentage Change

Total Year FY 20161

Total Year FY 2017

Percentage Change

Local, MetroRapid, & Express Bus2

1,083,213 1,007,055 -7.0% 10,678,500 9,866,877 -7.6%

Weekday 893,308 802,434 -10.2% 7,528,184 7,921,675 5.2% MetroRapid 48,211 40,289 -16.4% 393,260 384,079 -2.3% Total Weekday Local 941,519 842,723 -10.5% 7,921,444 8,305,754 4.9%

Express 20,586 19,479 -5.4% 168,469 174,850 3.8% Saturday 92,886 86,700 -6.7% 874,654 878,385 0.4% Sunday 94,821 58,153 -38.7% 630,720 670,446 6.3% Streetcar 18,424 19,043 3.4% 222,497 230,301 3.5% Paratransit3 11,779 11,775 0.0% 117,864 117,657 -0.2% Taxi Voucher4 3,531 6,582 86.4% 15,706 47,876 204.8% Flex5 7,394 7,021 -5.0% 67,014 65,194 -2.7% Total All Modes 1,124,341 1,051,476 -6.5% 11,101,581 10,327,905 -7.0%

Highlights • June 2017 fixed route ridership is down 7.0% compared to June 2016. Year-to-date bus

ridership is down 7.6% compared to the same time period of FY 2016.

• June 2017 streetcar ridership is up 3.4% compared to June 2016. Year-to-date streetcarridership is up 3.5% compared to the same time period of FY 2016.

• June 2017 HARTPlus ridership was unchanged compared to June 2016. Year-to-dateHARTPlus ridership is down 0.2% compared to the same time period of FY 2016.

• June 2017 Taxi Voucher rides were 6,582 compared to 3,531 in June 2016. When addedto HARTPlus, there was a net gain of 3,047 for June paratransit trips. For the year-to-date,combined HARTPlus and Taxi Voucher are up 31,963 or +23.9% over HARTPlus andTaxi from the same period last year.

• June 2017 HARTFlex ridership was down 5.0% compared to June 2016. Year-to-dateHARTFlex ridership is down 2.7% compared to the same time period of FY 2016.

1 Fiscal Year runs October 1 through September 30. 2 Local and connector, express, and streetcar ridership are taken from HART Finance Department GFI reports. 3 HART Operations Department Trapeze reports. 4 Taxi invoice 5 HART Operations Trapeze reports


August 7, 2017

4-5

Cost per Passenger Cost per passenger is presented as non-audited numbers and subject to restatement. Cost per passenger can vary when presented as a single month because expenses encumbered will vary depending on items acquired and billing cycles. Year-to-date is more pertinent and will ‘smooth out’ as the year progresses.

Bus + Flex Month*

Bus + Flex FY 2016 - 17*

Paratransit Month*

Paratransit FY 2016 - 17*

FY 2016 – Oct. – June $4.93 $4.54 $29.55 $29.55

FY 2017– Oct. – June

$5.55 $5.06 $32.37 $28.30

% Change 12.6% 11.4% 9.5% -4.8% *Not adjusted to revenue

Ridership and Productivity Reports On the following ridership and productivity report (Attachment), service is broken into three groups: local routes, express routes, and flex routes. Each group is ranked ‘first to worst’ for the current fiscal year in passengers per revenue hour. Routes in red are routes that fall 60% or below the average for their group. Routes in blue are routes that are 75% or above the average for the group. Paratransit Reports

Paratransit Riders – June

June Disabled Patrons

Personal Care

Attendants Companions Children Total

Passengers

Subscriptions

Wheelchair

Trips

2016 10,265 1,351 139 24 11,779 5,525 3,042 2017 10,281 1,258 229 7 11,775 4,854 3,315

% Change 0.2% -6.9% 64.7% -70.2% 0.0% -12.2% 9.0%

Trip Cancellations – June

Type of Cancellation

June 2016

June 2017

% Change

Advanced Cancellations 1,440 1,448 0.6% Same Day Cancellations 1,011 1,110 9.8% No Shows 214 240 12.1% Patron/Dispatch Error Cancellations 59 67 13.6% Other Cancellations 21 6 --71.5% Total Trip Cancellations/No Shows 2,745 2,871 4.6% Total Suspensions Per No-Show Policy 1 2 100.0%


August 7, 2017

4-6

Trip Purpose - June

June Employment Education Medical/

Hospital/Adult Day Care

Recreation Shopping Church Other

2016 1,737 827 5,640 1,117 448 324 1,686

2017 1,620 688 5,727 1,070 615 389 1,666

% Change -6.3% -16.8% 1.5% -4.2% 37.3% 20.1% -1.2%

HARTPlus Certifications – June

June Certified Total Certified 2016 108 3,111

2017 98 3,474 ± Change -9.3% 11.7%

On-Time Performance – June*

June Month** Year-to-Date** 2016 89.8% 84.0% 2017 98.9% 97.6%

± % Change 10.1% 16.2%

*On-Time window reset in August 2016 from 30 – 10 to 30 - 0 **FY 2015 monthly and year-to-date restated for consistency of methodology

Prepared by: Steve Feigenbaum, Director of Service Development


Approved by: Katharine Eagan, AICP, Chief Executive Officer Attachment: Ridership and Productivity Report

HAR

T Services Ridership Sum

mary

June 2017Attachm

ent M

on

thly

Rid

ersh

ip C

om

pa

riso

n

Yea

r-to

-Da

teJ

un

eJ

un

e

FY

20

16

FY

20

17

HA

RT

Servic

eF

Y 2

01

6 F

Y 2

01

7%

Ch

an

ge

Rid

ersh

ipR

idersh

ip%

Ch

an

ge

Fix

ed R

oute B

us

10

,67

8,5

00

9,8

66

,87

7-7

.6%

1,0

83

,21

3

1,0

07

,05

5-7

.0%

TE

CO

Streetcar

22

2,4

97

23

0,3

01

3.5

%1

8,4

24

19

,04

33

.4%

AD

A P

aratransit

11

7,8

64

11

7,6

57

-0.2

%1

1,7

79

11

,77

50

.0%

Tax

i Vouch

er1

5,7

06

47

,87

62

04

.8%

3,5

31

6,5

82

86

.4%

HA

RT

Flex

67

,01

46

5,1

94

-2.7

%7

,39

47

,02

1-5

.0%

All M

od

e T

ota

l1

1,1

01

,58

11

0,3

27

,90

5-7

.0%

1,1

24

,34

11

,05

1,4

76

-6.5

%

Wheelch

airs on F

ixed

Route

36

,52

23

6,7

24

0.6

%3

,19

23

,88

52

1.7

%

Bik

es on B

uses

18

1,8

59

16

9,3

31

-6.9

%1

9,9

91

18

,62

8-6

.8%

U-P

ass Pro

gram

32

0,0

21

31

5,2

30

-1.5

%3

1,5

17

29

,24

5-7

.2%

FY

20

16

vs. F

Y 2

01

7 M

on

thly

Rid

ersh

ip C

om

pa

riso

n

Com

ple

te F

isca

l Yea

r

Ju

ne

Ju

ne

Fix

ed

Rou

te D

eta

ilF

Y 2

01

6 F

Y 2

01

7F

Y 2

01

6F

Y 2

01

7

Num

ber o

f Week

day

s1

90

19

12

22

2

Num

ber o

f Satu

rday

s4

13

94

4

Num

ber o

f Sunday

s4

34

34

4

No S

ervice o

r Em

ergen

cy C

losu

re Day

s 0

00

0

Total S

ervice D

ays

27

4

27

3

30

30

% C

ha

ng

e%

Ch

an

ge

Week

day

Rid

ership

7,5

28

,18

4

7,9

21

,67

5

5.2

%8

93

,30

8

80

2,4

34

-1

0.2

%

Week

day

Metro

Rap

id R

idersh

ip3

93

,26

0

38

4,0

79

-2

.3%

48

,21

1

40

,28

9

-16

.4%

Total W

eekday

Local R

idersh

ip7

,92

1,4

44

8

,30

5,7

54

4

.9%

94

1,5

19

8

42

,72

3

-10

.5%

Week

day

Exp

ress Rid

ership

16

8,4

69

1

74

,85

0

3.8

%2

0,5

86

1

9,4

79

-5

.4%

Satu

rday

Rid

ership

87

4,6

54

8

78

,38

5

0.4

%9

2,8

86

8

6,7

00

-6

.7%

Sunday

Rid

ership

63

0,7

20

6

70

,44

6

6.3

%9

4,8

21

5

8,1

53

-3

8.7

%

% C

ha

ng

e%

Ch

an

ge

Week

day

Averag

e Rid

ership

39

,62

2

41

,47

5

4.7

%4

0,6

05

3

6,4

74

-1

0.2

%

Week

day

Metro

Rap

id R

idersh

ip2

,07

0

2,0

11

-2

.8%

2,1

91

1

,83

1

-16

.4%

Week

day

Averag

e Exp

ress Rid

ership

88

7

91

5

3.2

%9

36

8

85

-5

.4%

Com

bin

ed W

eekday

Averag

e Rid

ership

4

2,5

78

4

4,4

01

4

.3%

43

,73

2

39

,19

1

-10

.4%

Satu

rday

Averag

e Rid

ership

21

,33

3

22

,52

3

5.6

%2

3,2

22

2

1,6

75

-6

.7%

Sunday

Averag

e Rid

ership

14

,66

8

15

,59

2

6.3

%2

3,7

05

1

4,5

38

-3

8.7

%

Calcu

lations are su

bject to

month

ly ad

justm

ent/restatem

ent

Rid

ersh

ip, F

Y 2

01

6 v

s FY

20

17

Source: HAR

T Ridership R

eports and Trapeze Scheduled Service Revenue H

our Report

Attachment

HART Services Ridership SummaryJune 2017

Attachment

FY 16 June Weekday Average

FY 17 June Weekday Average % Change

FY 17 June Saturday Average*

FY 17 June Sunday

Average*Y-T-D

Ridership

Y-T-D Bus Vehicle Trips

Y-T-D Riders per Bus Trip

Local Routes*1 Florida Avenue 3,346 3,048 -8.9% 1,755 1,240 761,481 25,245 30.22 Nebraska Avenue 2,176 2,073 -4.7% 2,117 1,660 568,110 20,303 28.04 Palma Ceia/MacDIll AFB 310 384 23.7% 74,269 5,539 13.45 40th Street 1,412 1,347 -4.6% 722 781 334,078 15,966 20.96 56th Street 3,694 3,472 -6.0% 2,280 1,863 923,309 25,166 36.77 West Tampa/Citrus Park 1,327 1,151 -13.2% 491 516 310,543 14,694 21.18 Progress Village/Brandon 1,389 1,357 -2.3% 683 359 327,044 15,190 21.59 15th Street 2,319 1,940 -16.3% 765 560 491,753 14,803 33.2

10 Cypress Street 258 211 -18.2% 42,521 5,340 8.012 22nd Street 2,390 2,141 -10.4% 1,939 1,402 627,823 24,384 25.714 Armenia Avenue 434 444 2.3% 302 105,336 8,736 12.115 Columbus Drive 1,294 1,185 -8.4% 510 603 295,415 13,774 21.416 Waters Avenue 818 744 -9.0% 434 171,961 9,271 18.518 30th Street 1,429 1,286 -10.1% 656 465 312,688 14,011 22.319 Port Tampa 1,293 1,150 -11.1% 555 508 289,467 16,202 17.930 Town 'N Country/Airport 2,011 1,842 -8.4% 1,425 973 487,989 21,076 23.231 South Hillsborough County 193 208 7.6% 43,600 4,581 9.532 Dr. Martin Luther King Jr. Boulevard 1,466 1,314 -10.4% 651 566 339,549 16,366 20.733 Fletcher Avenue 825 864 4.7% 496 323 200,974 16,643 12.134 Hillsborough Avenue 2,665 2,390 -10.3% 1,852 760 614,926 17,746 34.736 Dale Mabry/Himes 1,605 1,588 -1.1% 843 570 385,888 15,103 25.637 Brandon/Netpark 1,158 1,117 -3.5% 436 433 280,994 14,614 19.239 Busch Boulevard 2,567 2,377 -7.4% 1,300 534 606,039 17,655 34.341 Sligh Avenue 376 359 -4.5% 83,194 5,728 14.545 UATC/Rome Avenue/Westshore Plaza 1,444 1,186 -17.9% 567 424 322,223 15,184 21.246 Downtown Tampa/Brandon via Causeway Blvd. 501 543 8.3% 386 125,126 7,009 17.957 UATC/Temple Terrace/Netp@rk 661 667 0.8% 494 158,861 8,154 19.596 In-Towner - Weekdays 105 88 -16.3% 18,209 4,192 4.397 In-Towner - Weekends NA NA NA 18 1,218 440 2.8

400 Nebraska-Fletcher MetroRapid 2,137 1,831 -14.3% 384,079 21,512 17.9Group Total 41,603 38,306 -7.9% 21,675 14,538 9,688,667 414,627 23.4

FLEX Routes570 Brandon Flex 53 49 -7.5% 41 11,339 3,181 3.6571 South County Flex 22 25 13.6% 5,750 5,348 1.1572 Northdale Flex 156 127 -18.6% 50 29,578 7,048 4.2573 Town 'N Country Flex 35 31 -11.4% 7,666 2,674 2.9574 South Tampa Flex 57 48 -15.8% 10,373 4,393 2.4

Group Total 323 280 -13.3% 91 64,706 22,644 2.9

Express and Limited Express Routes* 20X Lutz Express 49 65 32.7% 11,059 749 14.8

21LX UATC/Downtown Tampa via Temple Terrace-56th 45 45 0.0% 8,297 750 11.122X Dover/Brandon Express 53 44 -17.0% 8,760 752 11.624X Fishhawk/Riverview/MacDill AFB Express 196 214 9.2% 40,403 2,244 18.0

25LX South Brandon/Mac Dill AFB Express 174 146 -16.1% 28,618 2,055 13.927LX South Brandon Express 71 58 -18.3% 14,912 936 15.928X East County Express 35 26 -25.7% 5,958 376 15.8

47LX Southshore Limited Express 58 53 -8.6% 11,691 751 15.651X New Tampa Express 42 38 -9.5% 8,390 752 11.2

53LX South County/Brandon via 301 Limited Express 95 105 10.5% 20,560 4,512 4.661LX NW County Limited Express** 35 39 11.4% 7,116 752 9.5200X Clearwater Express - R 50 53 6.0% 9,086 1,890 4.8

Group Total 903 886 -1.9% 174,850 16,519 10.6R = Reverse Commute

*Current routes only

Streetcar800 TECO Streetcar 554 575 3.8% 937 659 230,301 22,390 10.3

Calculations are subject to monthly adjustment/restatement

Source: HART Ridership Reports and Trapeze Scheduled Service Revenue Hour Report

Attachment

HAR


mary

June 2017Attachm

ent

FY 2016FY 2017

% C

hangeJun-16

Jun-17%

Change

Bus Vehicle Hours

510,522

511,152

0.12%57,484

57,682

0.34%

Bus Revenue H

ours480,368

482,842

0.52%

54,244

54,495

0.46%Bus Vehicle M

iles6,768,827

6,791,942

0.34%

766,078

766,052

0.00%Bus R

evenue Miles

6,082,347

6,115,982

0.55%687,938

690,400

0.36%

Flex Vehicle Hours

16,211

16,410

1.23%1,879

1,891

0.64%

Flex Revenue H

ours14,122

14,292

1.20%

1,626

1,645

1.17%Flex Vehicle M

iles245,346

252,789

3.03%

28,930

28,854

-0.26%Flex R

evenue Miles

187,477

189,722

1.20%21,729

21,630

-0.46%

Paratransit Vehicle Hours

84,529

90,723

7.33%9,208

9,682

5.15%

Paratransit Revenue H

ours72,695

76,906

5.79%

7,825

8,136

3.97%Paratransit Vehicle M

iles1,228,141

1,298,680

5.74%

125,914

133,966

6.39%Paratransit R

evenue Miles

1,074,550

1,125,495

4.74%109,217

114,715

5.03%

Taxi Revenue H

ours*5,246

16,132

207.51%

1,040

2,331

124.13%Taxi R

evenue Miles*

65,946

193,582

193.55%15,219

27,974

83.81%

Streetcar Vehicle H

ours9,352

10,674

14.14%

1,020

1,032

1.18%Streetcar R

evenue Hours

9,297

10,608

14.10%1,014

1,026

1.18%

Streetcar Vehicle M

iles50,049

57,205

14.30%

5,459

5,522

1.15%Streetcar R

evenue Miles

50,033

56,694

13.31%5,457

5,520

1.15%

HAR

T System Vehicle H

ours625,860

645,091

3.07%

70,631

72,618

2.81%H

ART System

Revenue H

ours581,728

600,780

3.28%

65,749

67,633

2.87%H

ART System

Vehicle Miles

8,358,309

8,594,198

2.82%941,600

962,368

2.21%

HAR

T System R

evenue Miles

7,460,353

7,681,475

2.96%839,560

860,239

2.46%

*Vehicle and Revenue hours/m

iles for Taxi Voucher are equal. Taxi program com

menced 1/1/2016.

Calcu

lations are su

bject to

mo

nth

ly ad

justm

ent/restatem

ent

Hours and M

iles by Mode

Attachment

HAR


mary

June 2017Attachm

ent R

ou

te pro

du

ctivity

, Pa

sseng

ers per R

even

ue H

ou

r & M

ile (YT

D)

Mon

thly

Yea

r-to-D

ate

FY

20

16

FY

20

17

FY

20

16

FY

20

17

Ju

ne

Pa

sseng

ers per

Pa

sseng

ers per

Pa

sseng

ers per

Pa

sseng

ers per

Loca

l Rou

tesF

Y 2

01

6F

Y 2

01

7%

Ch

an

ge

FY

20

16

FY

20

17

% C

ha

ng

eR

even

ue H

ou

rR

even

ue H

ou

rR

even

ue M

ileR

even

ue M

ile

34 - H

illsboro

ugh

Aven

ue

67,7

36

63,0

32

-6

.9%

667,5

06

614,9

26

-7

.9%

31.6

129.2

52.5

99

2.3

79

2 - N

ebra

ska A

ven

ue

63,5

52

60,7

20

-4

.5%

612,9

12

568,1

10

-7

.3%

31.2

729.0

03.0

26

2.7

69

6 -5

6th

Street

97,1

05

92,9

58

-4

.3%

974,2

51

923,3

09

-5

.2%

30.1

228.6

22.4

34

2.3

11

1 - F

lorid

a A

ven

ue

86,8

53

79,0

38

-9

.0%

851,1

85

761,4

81

-1

0.5

%30.4

127.3

92.7

71

2.4

63

9 - 1

5th

Street

57,5

39

47,9

70

-1

6.6

%551,9

85

491,7

53

-1

0.9

%30.4

727.1

32.7

76

2.4

74

16 - W

aters A

ven

ue

19,6

24

18,1

06

-7

.7%

190,8

61

171,9

61

-9

.9%

28.9

026.0

52.4

98

2.2

22

12 - 2

2n

d S

treet63,3

68

60,4

67

-4

.6%

649,0

35

627,8

23

-3

.3%

27.7

126.0

22.5

78

2.3

94

39 - B

usch

Bou

levard

66,4

05

59,6

20

-1

0.2

%644,1

87

606,0

39

-5

.9%

26.0

224.5

61.9

58

1.8

12

57 - U

AT

C/T

emp

le Terra

ce/Netp

@rk

16,3

98

16,6

45

1.5

%169,4

17

158,8

61

-6

.2%

23.8

322.2

51.2

59

1.1

77

32 - D

r. Martin

Lu

ther K

ing J

r. Bou

levard

37,2

31

33,7

65

-9

.3%

367,4

27

339,5

49

-7

.6%

22.9

821.6

81.7

86

1.6

45

5 - 4

0th

Street

36,3

84

35,6

50

-2

.0%

353,6

38

334,0

78

-5

.5%

21.9

421.5

01.8

67

1.7

56

7 - W

est Tam

pa/C

itrus P

ark

33,1

53

29,3

60

-1

1.4

%359,9

70

310,5

43

-1

3.7

%23.8

820.6

42.0

82

1.8

01

37 - W

est Bra

nd

on

/Netp

@rk

29,7

91

28,0

50

-5

.8%

302,1

81

280,9

94

-7

.0%

21.1

819.8

91.4

82

1.3

67

36 - D

ale M

ab

ry H

wy

./Him

es Aven

ue

42,1

58

40,5

78

-3

.7%

412,5

05

385,8

88

-6

.5%

19.2

317.9

61.7

30

1.6

21

18 - 3

0th

Street

36,1

63

32,7

64

-9

.4%

340,9

08

312,6

88

-8

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19.5

217.8

71.7

27

1.6

05

33 - F

letcher A

ven

ue

21,1

45

22,2

79

5.4

%209,4

88

200,9

74

-4

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17.7

717.7

01.5

38

1.4

94

15 - C

olu

mb

us D

rive

32,9

36

30,5

26

-7

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319,8

45

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AT

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ow

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ntry

/Airp

ort

53,2

67

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519,7

28

487,9

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-6

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16.8

615.8

31.2

77

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85

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rogress V

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30

327,0

44

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16.3

615.0

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01

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02

41 - S

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73

7,8

98

-4

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47

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94

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14.9

014.8

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36

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ort T

am

pa

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49

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56

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15.9

614.8

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12

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14 - A

rmen

ia A

ven

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10,8

12

10,9

72

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06

105,3

36

-6

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15.5

514.4

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29

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46

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ow

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wn

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pa/B

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don

via

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26

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312.4

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0.9

26

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yp

ress Street

5,6

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-1

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98

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alm

a C

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ill AF

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40

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53

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90

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ow

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wn

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lley - P

urp

le Lin

e2,3

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95

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61.4

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40

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ou

th H

illsboro

ugh

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nty

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45

4,5

67

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56

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00

-7

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37.6

80.3

90

0.3

56

97 - D

ow

ntto

wn

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lley - S

atu

rday

*N

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N

AN

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N

AN

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ub

lic Serv

iceN

AN

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50

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N

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AN

AN

AN

A

Sy

stem T

ota

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49

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76

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90,1

67

9,6

92,0

27

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%22.6

220.8

11.8

47

1.6

86

Blu

e = R

ou

tes perfo

rmin

g 7

5%

or h

igh

er ab

ove th

e loca

l system

avera

ge

75%

of L

oca

l System

Avera

ge

15.6

1

Red

= R

ou

tes perfo

rmin

g 6

0%

or lo

wer th

an

the lo

cal sy

stem a

vera

ge

60%

of L

oca

l System

Avera

ge

12.4

9

June

Year to

Date

FY

2016

FY

2017

FY

2016

FY

2017

FY

2016

FY

2017

% C

han

ge

FY

2016

FY

2017

% C

han

ge

Pass./R

ev H

r.P

ass/Rev

Hr.

Pass./R

ev M

i.P

ass/Rev

Mi.

TE

CO

Streetcar

18,4

24

-100.0

%222,4

97

-100.0

%23.9

34.4

5

Calcu

lations are su

bject to

month

ly ad

justm

ent/restatem

ent

*B

egan

service 1

2/1

0/1

6

Rid

ership

, FY

2016 v

s. FY

2017

Rid

ership

, FY

2016 v

s. FY

2017

Source: HAR

T Ridership R


our Report

Attachment

HAR


mary

June 2017Attachm

ent R

ou

te pro

du

ctivity

, Pa

sseng

ers per R

even

ue H

ou

r & M

ile (YT

D)

Mon

thly

Yea

r-to-D

ate

FY

20

16

FY

20

17

FY

20

16

FY

20

17

Ju

ne

Pa

sseng

ers per

Pa

sseng

ers per

Pa

sseng

ers per

Pa

sseng

ers per

FL

EX

Rou

tesF

Y 2

01

6F

Y 2

01

7%

Ch

an

ge

FY

20

16

FY

20

17

% C

ha

ng

eR

even

ue H

ou

rR

even

ue H

ou

rR

even

ue M

ileR

even

ue M

ile

North

dale F

LE

X3,5

93

2,9

84

-1

6.9

%31,4

91

29,5

78

-6

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9.3

88.5

70.7

70

0.7

38

Sou

th T

am

pa F

LE

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51

10,3

73

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4.2

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00.3

76

0.3

71

Bra

nd

on

FL

EX

1,2

71

1,2

41

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12,0

50

11,3

39

-5

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4.0

73.6

80.3

26

0.2

97

Tow

n N

' Cou

ntry

FL

EX

780

692

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1.3

%7,8

96

7,6

66

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3.0

22.9

90.2

18

0.2

10

Sou

th C

ou

nty

FL

EX

491

560

14.1

%4,8

26

5,7

50

19.1

%1.7

92.1

50.1

08

0.1

22

Sy

stem T

ota

l7,3

94

6,5

33

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%67,0

14

64,7

06

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34.5

30.3

57

0.3

41

Blu

e = R

ou

tes perfo

rmin

g 7

5%

or h

igh

er ab

ove th

e FL

EX

system

avera

ge

75%

of L

oca

l System

Avera

ge

3.4

0

Red

= R

ou

tes perfo

rmin

g 6

0%

or lo

wer th

an

the F

LE

X sy

stem a

vera

ge

60%

of L

oca

l System

Avera

ge

2.7

2

Calcu

lations are su

bject to

month

ly ad

justm

ent/restatem

ent

Rid

ership

, FY

2016 v

s. FY

2017

Rid

ership

, FY

2016 v

s. FY

2017

Source: HAR

T Ridership R


our Report

Attachment

HAR


mary

May 2017

Attachment

Rou

te p

rod

uctiv

ity, P

asse

ng

ers p

er R

ev

en

ue H

ou

r &

Mile

(YT

D)

Mo

nth

lyY

ea

r-to-D

ate

FY

20

16

FY

20

17

FY

20

16

FY

20

17

Ju

ne

Pa

ssen

gers p

er

Pa

ssen

gers p

er

Pa

ssen

gers p

er

Pa

ssen

gers p

er

Exp

ress R

ou

tes

FY

20

16

FY

20

17

% C

ha

ng

eF

Y 2

01

6F

Y 2

01

7%

Ch

an

ge

Rev

en

ue H

ou

rR

ev

en

ue H

ou

rR

ev

en

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ileR

ev

en

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ile

28X

- East C

ou

nty

Exp

ress

769

568

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6.1

%7,2

26

5,9

58

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7.5

%23.4

120.5

30.7

27

0.5

57

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- Lu

tz E

xp

ress

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41

32.8

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56

11,0

59

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517.4

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47

0.7

33

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- Fish

Haw

k/R

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90

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03

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516.6

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65

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75

27X

- Fish

haw

k/S

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th B

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87

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13.1

813.2

90.5

33

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85

22X

- Dover/B

ran

don

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ress

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76

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70

8,7

60

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14.2

213.2

40.6

91

0.5

71

21L

X - U

AT

C/T

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ple

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ow

nto

wn

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39

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97

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13.0

612.7

20.7

74

0.6

65

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ou

th B

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/MacD

ill AF

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imite

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57

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66

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91

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90.4

68

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77

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- New

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ress

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76

8,3

90

-1

.0%

9.3

89.3

70.3

25

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95

61L

X - N

W H

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gh

Lim

ited

Exp

ress

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868

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13

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79

200X

- Cle

arw

ate

r E

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63

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90.3

36

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45

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th C

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nty

/Bran

don

via

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imite

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02

10.0

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47

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24.2

90.2

26

0.2

24

Sy

stem

Tota

l19,8

64

19,4

79

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%188,3

33

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50

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%11.2

910.1

70.4

73

0.3

93

Blu

e =

Rou

tes p

erfo

rm

ing 7

5%

or h

igh

er a

bove th

e e

xp

ress sy

stem

average

75

% o

f Lo

cal S

ystem

Aver

ag

e7

.63

Red

= R

ou

tes p

erfo

rm

ing 6

0%

or lo

wer th

an

the e

xp

ress sy

stem

average

60

% o

f Lo

cal S

ystem

Aver

ag

e6

.10

*R

= R

everse C

om

mu

te Rou

te

Calcu

lation

s are sub

ject to m

on

thly

adju

stmen

t/restatemen

t

Rid

ersh

ip, F

Y 2

016 v

s. FY

2017

Rid

ersh

ip, F

Y 2

016 v

s. FY

2017

Source: H

AR

T Ridership R

eports and Trapeze Scheduled S

ervice Revenue H

our Report

Attachment

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

34 - Hillsborough Avenue2 - Nebraska Avenue

6 -56th Street1 - Florida Avenue

9 - 15th Street16 - Waters Avenue

12 - 22nd Street39 - Busch Boulevard

57 - UATC/Temple Terrace/Netp@rk32 - Dr. Martin Luther King Jr. Boulevard

5 - 40th Street7 - West Tampa/Citrus Park

28X - East County Express37 - West Brandon/Netp@rk

36 - Dale Mabry Hwy./Himes Avenue18 - 30th Street

33 - Fletcher Avenue20X - Lutz Express

15 - Columbus Drive45 - UATC/Rome Avenue/Westshore Plaza24X - FishHawk/Riverview/MacDill Express

MetroRapid30 - Town 'N Country/Airport

8 -Progress Vilage/Brandon41 - Sligh Avenue

19 - Port Tampa14 - Armenia Avenue

27LX - Fishhawk/South Brandon Express22X - Dover/Brandon Express

21LX - UATC/Temple Terrace/Downtown46 - Downtown Tampa/Brandon

25LX - South Brandon/MacDill AFB Express47LX - Southshore Limited Express

10 - Cypress Street4 - Palma Ceia/MacDill AFB

51X - New Tampa Express96 - In-Towner Trolley

61LX - NW Hillsborough Limited ExpressNorthdale FLEX

31 - South Hillsborough County200X - Clearwater Express

97 - In-Towner Trolley - Saturday53LX - South County/Brandon Limited Express

South Tampa FLEXBrandon FLEX

Town N' Country FLEXSouth County FLEX

Passengers per Revenue HourP

assen

gers p

er R

even

ue

Ho

ur p

er R

ou

teFY

20

17

(10

/1/2

01

6 -

6/3

0/2

01

7)

Local

FlexExp

ress

Attachment


August 7, 2017

5-1

MONTHLY INFORMATION REPORT Key Performance Indicators (KPIs) ~June 2017

SUMMARY This memorandum provides a report on the attainment level of the adopted organizational KPIs covering Fiscal Year 2017.

DISCUSSION At the September 26, 2016, regular Board meeting, the HART Board adopted Resolution #R2016-09-47, approval of HART Key Performance Indicators (KPIs) for the Hillsborough Transit Authority for FY 2017. The established KPIs are directly measurable and the organization’s level of attainment is updated and reported to the Board on a monthly basis (see table below).

ORGANIZATIONAL KEY PERFORMANCE INDICATORS EVALUATION PERIOD FY2017 (OCTOBER 2016 – SEPTEMBER 2017)

(TENTATIVE RESULTS)*

KPI CRITERIA TARGET

FY2017 (9 MONTH)

PERFORMANCE 06/17

Ridership Productivity

Bus Passengers per Revenue Hour

Greater than or equal to 21.8 20.43

Efficiency Gross Cost per Revenue Mile Less than or equal to

$7.10 $7.21

Safety Collisions per 100,000

Revenue Miles Less than or equal to

.55 0.59 Quality of

Service Complaints per 100,000

Passengers Less than or equal to

10.0 8.43 Quality of

Service Mean Distance Between

Vehicle Failures Greater than or equal

to 7,749 8,410 On-Time

Performance 1 Minute Early to 5 Minutes

Late at Scheduled Timepoints Greater than 81.5% 82.7%

Finance Growth of Fund Balance and

Fiscal Sustainability

Greater than or equal to 0.5% of previous year’s ending fund

balance To be reported at

year’s end *All calculations subject to restatement

Bold Italics = KPI target not met in reporting period


August 7, 2017

5-2

CONCLUSION The effective date for measurement of the proposed KPIs is FY2017, October 1, 2016 through September 30, 2017. Quality of Service (complaints), Quality of Service (Mean Distance between Vehicle Failures), and On-Time Performance are the KPI measures being met for the first nine months of Fiscal Year 2017. The KPI for Ridership Productivity, Safety, and Efficiency are not being met in the first nine months of FY 2017. Charts of the FY 2017 annual KPIs are presented as an Attachment.

Prepared by: Steve Feigenbaum, Director of Service Development


Approved by: Katharine Eagan, AICP, Chief Executive Officer Attachment: KPIs Charts

ATTACHMENT

5-3

18

19

20

21

22

23

24

25

KPI Year to Date

21.8

20.43

HART KPI: Ridership ProductivityFY 2017 - October 2016 - June 2017

Measure: Passengers per Revenue HourGreater Than or Equal to 21.8

$3.00

$4.00

$5.00

$6.00

$7.00

$8.00

$9.00

KPI Year To Date

$7.10 $7.21

HART KPI: EfficiencyFY 2017 - October 2016 - June 2017

Measure: Cost per Revenue MileLess than or Equal to $7.10

0.000.100.200.300.400.500.600.700.800.901.00

KPI Year To Date

0.55 0.59

HART KPI: SafetyFY 2017 - October 2016 - June 2017

Measure: Collisions per 100,000 Revenue MilesLess Than or Equal to 0.55

5-4

5

6

7

8

9

10

11

KPI Year To Date

10

8.43

HART KPI: Quality of ServiceFY 2017 - October 2016 - June 2017

Measure: Complaints per 100,000 PassengersLess Than or Equal to 10

6,500

7,000

7,500

8,000

8,500

9,000

KPI Year To Date

7,749

8,410

HART KPI: Quality of ServiceFY 2017 - October 2016 - June 2017

Measure: Mean Distance Between FailuresGreater Than or Equal to 7,749 Miles

75.0%76.0%77.0%78.0%79.0%80.0%81.0%82.0%83.0%84.0%

KPI Year To Date

81.5%

82.7%

HART KPI: On-Time PerformanceFY 2017 - October 2016 - June 2017

Measure: 1 Min. Early to 5 Min. Late at TimepointsGreater Than or Equal to 81.5%


August 7, 2017 _______________________________________________________________________________

5-5

MONTHLY INFORMATION REPORT Procurement & Contracts Administration ~ June 2017

A. Full & Open Acquisitions Description Procurement Method Issued

IFB-26312CG Security Surveillance System Equipment and Installation IFB 6/27/17

RFP-26321 Transit Asset Management Plan RFP 6/27/17

B. Contracts Awarded

Vendor Description Amount Insight Public Sector NetApp Network Storage $265,600.00

C. Open Contracts: There are 109 open contracts that are currently under administration, including construction Task Orders

D. Processed Purchase Orders Under $25,000 = $555,759 209 Standard Purchase Orders totaling $213,117 460 Inventory Purchase Orders totaling $342,642

E. Unauthorized Procurements

There were no unauthorized procurements made in the month of June 2017.

Prepared by: Al Burns, Director, Procurement & Contracts Administration

Reviewed by: Jeffrey C. Seward, Chief Financial Officer



August 7, 2017

5-6

MONTHLY INFORMATION REPORT Marketing Services Activities ~ June, 2017

Marketing/Advertising

Summer Blast Pass (May 22 – August 31, 2017)

Promotion: $30.00 for ages 5-18. Unlimited rides are valid on HART Local, Limited Express, MetroRapid and HARTFlex services.

Marketing and advertising consisted of: • Interior Bus Cards • Newspaper Ads

o Tampa Bay Times o Florida Sentinel Bulletin o La Gaceta o Tbt* (free edition)

• Web advertising (Tampa Bay Times, “Things to Do” section) • Social Media (Facebook) • goHART.org promotional carousel • HART email signature block (33,000+ first generation emails) • PeachJar, electronic flyers that go directly to parents of Hillsborough County Schools

There are two versions (retail and school version) of the flyer. The flyer with the cost is the retail version. The school version does not highlight the cost/value of the program.

Interior Bus Card Internet Advertising Cube


August 7, 2017

5-7

Transit Advertising Revenue

• Direct Media USA, (Transit Advertising). April was the last month of the new contract year (three years with two one year options). Revenue split was increased from 60% / 40% to 63% / 37% HART/Direct Media USA. The monthly guarantee is $54,600.

June is the second month of the second contract year. Annual guaranteed revenue is $655,200, which is an increase of 25,200 for the year. The following chart is for May and June.

• Signal Outdoor (Shelter Advertising) monthly summary: HART received revenue of

$10,475 for June (which was the last month of this annual contract year). There are 419 shelters built; 838 panels in inventory; 760, or 90.7% panels sold. Signal Outdoor actual revenue exceeded the monthly guarantee of $25 per panel. At the rate of 21.5% of sales, which is greater than the guaranteed revenue, Signal Outdoor achieved total annual sales of $1.8 million of which actual HART revenue is $390,018. The reconciliation check HART will receive in August will be $265,244.

Month Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17

# of Shelter Panels 834 838 836 838 836 834 Panels Sold 686 752 759 760 810 807 % Panels Sold 82.3% 89.8% 90.8% 90.7% 96.9% 96.8% Monthly Revenue $10,425 $10,475 $10,450 $10,475 $10,450 $10,425 Revenue to Date $124,775

• Commuter Advertising (premier provider of GPS based short form audio and text scroll advertising on transit vehicles): In June, the six month of the fourth annual contract term, (January – December 2017), a total of $1,085 in revenue was generated. Year to date revenue for this contract period is $22,470. Annual guaranteed payment to HART is $20,000. Payments since inception (in the fifth year) to HART has been $151,359.

40 Marketing Collateral and Graphic Support projects were completed in June. Marketing Graphic Technical Support primary focus was on system redesign, such as redesign of maps layout for Transit/Transfer Center stops and creation of maps for outreach events.

Prepared by: Steve Rosenstock, Sr. Manager of Marketing Services

Reviewed by: Lena Petit, Director of Executive Office and Board Support


7th contract year May 2017-April 2018

Contract Year Media Sales HART 63% Guarantee Deduction

Current month media sales 113,925.67$ 71,773.17$ 54,600.00$

Previous months' media sales 93,492.71$ 58,900.41$ 54,600.00$

Year to date media sales 207,418.38$ 130,673.58$ 109,200.00$


August 7, 2017

5-8

MONTHLY INFORMATION REPORT Community Relations ~ June 2017 Summary of Community Engagement Activities

Prepared by: Marco Sandusky, Sr. Manager of EEO and Community Programs


Outreach93%

Networking7%

June 2017 Activities by typeJune 2017 Snapshot:

• 27 activities (of which 21 were outreaches on TDP/COA)

• 872 total activity participants (approximate)

• 5 new contacts (for further engagement/collaboration)

• 22 new registered vendors (11 small businesses; 0 DBEs)


August 7, 2017

5-9

MONTHLY INFORMATION REPORT Maintenance Activities ~ June 2017

Fleet Maintenance Fixed Route

Total Miles Preventative Maintenance Completed

Demand Work Orders Completed

796,032 244 429

Paratransit



128,563 25 35

Flex Service



27,940 2 11

Streetcar Maintenance Streetcar

Total Miles/Trips Preventative Maintenance Completed


Miles- 5,722

Trips- 2,119 14 16

Facility Maintenance • Preventative maintenance tasks completed – 96• Demand work orders completed –221

Scheduled Projects • The annual fire sprinkler inspection for the HART Administrative office and Streetcar

facility.

Completed Projects • Environmental Remediation Services completed the pump out and disposal of the trench

drains and oil water separators at the 21st Avenue Operations facility, including the Heavy Maintenance and Preventative Maintenance buildings.


August 7, 2017

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Passenger Amenities

• Preventative Maintenance Tasks Completed – 59 • Demand Work Orders Completed – 92

Scheduled Projects

• The removal and disposal of the Key West style shelter located at 34th Street and 28th Avenue.

Completed Projects • Bus shelter solar light program: repaired two solar light systems for MetroRapid shelters

on Nebraska Avenue.

• Bus stop maintenance: 26 bus stops were repaired due to downed or damaged stops. One bus stop was adjusted and one stop removed for the Route 16. Repaired/replaced 21 loose or missing ID tags.

• Shelter maintenance: Replaced one broken glass panel for shelter ID #7852 for Route 2. Replaced 13 perforated panels for the MetroRapid Route 400. Removed graffiti from five various shelters. Removed and disposed of shelter ID #5226 for Route 34 due to vehicle accident.

• Preventative maintenance shelter washing: 42 shelters and 17 MetroRapid shelters were pressure washed and cleaned.

• Benches and trash receptacles: repaired 13 benches at various routes and repaired 24 trash receptacles.

Prepared by: James Fetzer, Director of Maintenance




August 7, 2017

5-11

MONTHLY INFORMATION REPORT Operations Activities ~ June 2017

• Transportation Department staff has launched a safety initiative in response to bus operator concerns as they relate to dispatch responding to bus radio calls. A single day in June yielded 300 documented radio calls from bus and van operators. The average call time was four minutes. Operations has set standard call response times depending on the priority of the call:

o Request to Talk (RTT) – 3 minutes o Priority Request to Talk (PRTT) – 1.5 minutes o Urgent Request to Talk (URTT) - >30 seconds

• Operators will continue to be instructed on the use of the Mobile Data Terminal (MDT) to communicate non-priority/urgent messages with dispatch in efforts to alleviate radio traffic. Radio traffic will be preferred and freed up for PRTT and URTT.

• Transportation Department has launched the Everbridge Communication System – Public Subscription component. The public is encouraged to subscribe to one or multiple routes for information on delays, events, and interruptions to normal scheduled operations. The information is populated and disseminated by Dispatch. Dispatch is continuing their training on the importance of input and the nature by which the system is to be utilized. The prior system had limited capabilities; however, at this time, more than 500 users have subscribed.

Operations Support Highlights

• Director of Operations Support/ADA Officer Gregory Brackin participated in the MPO’s Future Leaders in Planning (FLiP) summer training program on June 1 and 2. Participants experienced the Metro Express and the Tampa Historic Streetcar services. Information on the history of both systems was provided during the trips.

• On June 7, staff participated in the USF Autonomous Vehicle Feasibility Study Steering group. USF is starting to look at the possibly for this new type of technology to have a footprint on the USF campus. USF is incorporating lessons learned from our own AV project underway.

• Brian Allan joined HART on June 19 as the new Director of Streetcar Operations. Brian comes to us via Austin, Texas and brings over 25 years of rail experience to HART.

• Staff participated in the initial rounds of the TDP/COA Outreach. Information was disseminated along with feedback surveys collected at varies locations. The outreach efforts will go through July 26 Public Hearing.

• HART Streetcar staff hosted FDOT on June 28/29 for our quarterly site visit. City of Tampa Traffic, Safety, and Storm Water staff were present to go over upcoming improvements and maintenance items to be conduct on the Streetcar line.

Customer Service / Paratransit Monthly Highlights

• Customer Service Representatives: Two new CSRs, Sherika Garfield and Carlos Ortiz, completed bus familiarization and are full time on the phones. CSR Marcelino Mendez resigned from his position, and interviews are taking place in July.


August 7, 2017

5-12

• CSR One-on-ones: Monthly one on one meetings with Customer Service Manager and Customer Service Representatives began in June to enable feedback, suggestions and discussions of strength and learning opportunities.

• Ongoing meetings and Outreach by the Customer Service/Paratransit staff included: a review of the Detour Admin application in the new IVR system as well as a meeting with HART IT, a meeting with Jones Worley, a meeting with Transit Supervisor Steve McKinney regarding SeeClickFix, multiple meetings regarding the upcoming Comprehensive Operations Analysis (COA), training in Effective Communications – Business, the annual Hurricane Tabletop exercise, and the COMPTO Bowl-a-Thon Fundraiser.

Service Development Highlights • Four Requests for Proposal (RFP) for the autonomous vehicle project were received on

June 29. Proposals are being reviewed by the review committee. • Staff continued regular meetings with the consultant group on the Regional Transit

Feasibility Plan. The project website was updated (www.tbregionaltransit.com) and a consultant presentation, including FTA funding was presented to TMA on June 2.

• Continued work on a scope of services for potential ITS consultant assistance on the projected FY2019 – FY2020 ITS replacement projects.

• Construction of the new park and ride continued at Florida Hospital – Wesley Chapel. This park and ride is provided by the Wiregrass development as a condition of the Wiregrass Development of Regional Impact (DRI) agreement. Anticipated use of lot is mid-July

• OneBusAway usage report:

Oct. Nov. Dec. Jan. Feb. Mar. Apr. Max. Hits per Day

883,920 1,047,520 1,195,620 1,346,500 1,229,228 1,402,169 1,357,479

Max. Hits per Minute

865 1,038 1,199 1,365 1,224 1,387 1,219

Total Text 10,126 10,057 11,291 9,560 9,440 10,007 10,116

IVR (Phone) Minutes

702 715 806 1,138 1,076 1,196 1,178

Apr. May June July Aug. Sept. Max. Hits per Day 1,357,479 1,438,928 1,287,646 Max. Hits per Minute 1,219 1,279 1,178

Total Text 10,116 10,348 9,885 IVR (Phone) Minutes 1,178 1,245 1.132

OBA Unique Users for May = 41,878

http://www.tbregionaltransit.com/


August 7, 2017

5-13

County and Municipal Land Use Activities HART staff reviewed 7 City of Tampa and 24 Hillsborough County proposed projects during June 2017. Improved pedestrian access was recommended for all projects. The developer for the Villages at Crosstown is coordinating with HART to place a new stop on US 301 between Causeway Boulevard and Crosstown Expressway to meet the requirements of the zoning condition for transit. The developer proposes to build up to 3,500 residential units with up to 500,000 square feet of non-residential space.

Prepared by: Keith Sanders, Director of Bus Operations Gregory Brackin, Director of Operations Support – ADA Officer Steve Feigenbaum, Director of Service Development




August 7, 2017

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MONTHLY INFORMATION REPORT Administrative Division – June 2017 Human Resources The turnover rate is 7% for 2017 year-to-date; the rate for the same time period in 2016 was 11%. This is a 4% decrease from the previous year. HART continues to show a steady decrease in terminations month-over-month between 2017 and 2016.

June 2017 Activity

Type of Activity Bargaining NB Total New Hires 4 3 7 Rehire 0 0 0 Reinstated 0 0 0 Transfer 0 0 0 Reduction in Force 0 0 0 Voluntary Resignations 7 2 9

Retirement 1 0 1 Deceased 0 0 0 Terminations 2 1 3 Promotions 0 0 0 Reclassification 0 0 0

Grand Total: 14 6 20 As of June 30, 2017 there were 806 active (non-temporary) employees of which 129 are Non-Bargaining and 677 are Bargaining

NOTE: The reporting reflects a full calendar month.

Turnover Report – June 2017

Division # of Separations*

Bargaining Non-Bargaining Total

Executive 0 0 0 Administration 0 0 0 Finance 0 3 3 Operations 10 0 10 HART Monthly Turnover Total 10 3 13

*Includes: Voluntary Resignations, Retirement, Terminations and Death The Human Resources department participated the James Haley Veterans’ Hospital Job Fair. More than 900 applicants attended the annual event, among them 388 Veterans.


August 7, 2017

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Technology and Innovation

• The Technology and Innovation Department processed 687service tickets in the month of June. 642 were closed, 358 of those were closed via fast track (closed in less than 24 hours) and there were 45 service tickets pending as of June 30, 2017.

• The Technology and Innovation Department conducted finance and payroll training for

Microsoft Great Plains (GP) 2015. HART uses this system to gain greater control over financials, inventory, and operations.

• The Technology and Innovation Department implemented Time Matrix which is an electronic

time keeping system. The use of Time Matrix has led to improvements such as streamlining processes, implementing a paperless system, and decreased processing time for managers. The Technology and Innovation also launched Greenshades which is a web-based system for employees to retrieve their pay information via the internet or mobile device.

• The Technology and Innovation Department completed external website enhancements for

the Marketing Department. These improvements made the website more functional, engaging and appealing — providing a user friendly experience that encourages repeat visits.

• The Technology and Innovation Department deployed Jet Reports in support of Finance and

Procurement Departments. The system allows for real-time reporting of data, automated scheduling and offers an easy to use Excel interface.

Safety and Security Safety and Security conducted a tabletop exercise to discuss emergency management planning in preparation for the hurricane season. Operations, Maintenance, Finance, Executive, and Technology and Innovation departments all participated in the exercise which culminated with the revision of the Hurricane Emergency Plan.

Prepared by: Brooke Basquit, Director of Human Resources & EEO Officer Gabriel Quinones, Director of Technology & Innovation Colin Mulloy, Director of Safety

Reviewed by: Kenyatta Lee, Chief Administrative Officer


regular board of directors meeting monday, august 7, 2017 ...gohart.org/board pdfs/august 7, 2017...

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