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REGIONAL BUSINESS REVIEW BOOTH COLLEGE OF BUSINESS AND PROFESSIONAL STUDIES
CONTENTS ARTICLES:
Assessing the New Search Engines for Information Support in Business Research . Stephen Allen
Measuring Technical Efficiency and Total Factor Productivity: An Application to Cotton Production Chakrahorzp, SlIkant Misra. Phillip Johllson
The Expectations Gap in Auditing Tanya CotTelt
Emotional Intelligence: Is It a Valid Theory? Y. Cole. EIi=abeth 1. Ro=ell
Desk Rage and Other Violent Acts at Work: Legal and Practical Issues to Consider in Keeping Your Small Business Employees from Killing Each Other and You Delane." 1. Kirk. Geralyn M. Frallklin
Why and How Auditors Should Use Face-to-Face Communication to Detect Deception n/Tall.\· Pierce. Carol Roeper
The Efficacy of Competition? C. Von Bergell. Barloll' Soper
Customer Value: Marketing's Latest, Greatest, and Perhaps Ultimate Mantra James"L Walker
BOOK REVIEWS:
The Invisible Heart, by Russell Roberts Jasoll White
Managing in the Next Society, by Peter Drucker Christopher Richards
Rich Dad, Poor Dad,by Robeli T. Kiyosaki David Smith
The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Perfonnance, by P. Pande, R. Neuman, and R. Cavanagh Tina A. CofTelt
Available online at www.nwmissouri.edu
VOLUME 22 MAY 2003
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CONTENTS
RTICLES: Assessing the New Search Engines for Information Support in Business Research 1 Stephen Allen
Measuring Technical Efficiency and Total Factor Productivity: An Application to Cotton Production 11 Kalyan Chakraborty. Sukant Misra. Phillip Johnson
The Expectations Gap in Auditing 28 Tonya Coffelt
Emotional Intelligence: Is It a Valid Theory? 42 Amy Y. Cole. Elizabeth J. Rozell
Desk Rage and Other Violent Acts at Work: Legal and Practical Issues to Consider in Keeping Your Small Business Employees from Killing Each Other and You 54 Delaney J. Kirk. Geralyn M. Franklin
Why and How Auditors Should Use Face-to-Face Communication to Detect Deception 68 Tiffany Pierce. Carol Roever
The Efficacy of Competition? 82 c. w. Von Bergen. Barlow Soper
Customer Value: Marketing's Latest, Greatest, and Perhaps Ultimate Mantra 94 James L. Walker
BOOK REVIEWS: The Invisible Heart, by Russell Roberts 106 Jason White
Managing in the Next Society, by Peter Drucker 108 Christopher Richards
Rich Dad, Poor Dad, by Robert T. Kiyosaki 110 David Smith
The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance, by P. Pande, R. Neuman, and R. Cavanagh 112 Tina A. Coffelt
Available online at www.nwmissourLedu
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