E-region Gabrovo

Document interchange between regional administration,

municipalities within the region and de-concentrated state administrations

for administrative service delivery

Regional Administration - Gabrovo

2

E-Government and e-services – what to do first?

E-Adm inistration

O ne-Stop Shop

w eb services

C itizensBusiness

W EB Brow ser

C itizensBusiness

Doc Flow and Task Control

w eb Server

Applications

E-Adm inistration

Com m unication Channels

3

Why the administrations need to communicate?

Shorten the administrative services delivery terms

Fewer documents required for a service (most of them are automatically provided)

Implement inter-administration „One-stop-shop“ service model

Deliver on-line e-services

4

Implementation of “one-stop shop”

All necessary documents for complex (integrated) service are provided by the Originating administration from its partners

The Customer requests Integrated services from his local or most convenient administration. There he also receives the result.

Originating administration

Partner administrations

Citizens / Business

Request for integrated service

Do

cum

ent

inte

rch

ang

e

5

Inter-Administration Connectivity – Benefits for our

customers Submit and receive documents on most convenient place

Avoid movement between different offices within an administration or between administrations

Implementation of new communication technologies improves access to services, security and reliability.

6

E-Region Gabrovo

Powered by the partnership of

Development started: April 2003 Technical implementation: June 2003 Official launch: January 2004

7

E-Region Gabrovo: Governance

Decision of The Council for Regional Development

Drawing up rules for electronic document interchange

Education and consultation of employees Supervision and control

8

E-Region Gabrovo: Stages

Building a team of specialists from all partner administrations;

Drawing up an operation flow sheets for all services; New blanks and forms; Intra-Organization documents – rules, orders; Software and hardware implementation; Development and signing of agreements between the

partners; Establishment of reliable electronic communication

channel between the partners; Test period – minimum 3 months; Official launch.

9

Technical Requirements

Total computerization of Front and Back Offices Implementation of Document Flow and Control

System Communication channel – Internet, National

Government Network Communication software for data interchange

between document flow systems

10

What We Did In 2003?

E-Region Gabrovo project developed and implemented the first in Bulgaria Document interchange infrastructure between Regional and Municipal administrations

Based on this project in 2005 Municipality Gabrovo developed a project for Integrated administrative services, followed by municipalities Dryanovo and Tryavna in 2006

11

E-Region Gabrovo: Basic Infrastructure

Citizen

Citizen

Citizen

Citizen

Request for integrated service

Regional Administration

Gabrovo Dryanovo Tryavna Sevlievo

Doc

u F

low

Municipal Administrations

12

Model of Document Interchange System Compressed

and Encrypted DocumentDocFlow System

Administration X

Signed Document in standard

format (ex. Pdf, doc, odt, etc.

Preparation andDigital signing

Compression And Encryption

Registration in System Y

Compressed and Encrypted

Document

DecryptionDecompression

Inte

r-O

rgan

isat

ion

Tra

nspo

rtInternetprotocolsBased on

TCP/IP - HTTP, SMTP, etc.

SignedMetadata

(BDML)

Signed Document in standard

format (ex. Pdf, doc, odt, etc.

Signed Metadata(BDML)

Document InterchangeBetween X and Y

DocFlow System Administration Y

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Electronic document – Data structure

Formal description – system readable document description

The document in electronic form

Tasks for this document, resolutions, workflow, etc.

Links and relations to other documents

Formal Description

Tasks, Resolutions, Notes,Terms, Prices, etc.

Route and execution data

Attached originals: elec

Attached originals -Electronic documents or

scanned copies -THE DOCUMENT IN ELECTRONIC FORM

Attached originals – electronic documents or scanned images: THE

DOCUMENT IN ELECTRONIC FORM

Links to other documents

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Document interchange basics – Language for document formal description - BDML

XML-based formal document description Ensures proper recognition of exchanged documents metadata,

originals and requested services<xs:element name="Header">

<xs:annotation><xs:documentation>Header Part</xs:documentation></xs:annotation><xs:complexType>

<xs:sequence><xs:element name="Version" type="xs:string"/><xs:element name="MessageType" type="MessageType"/><xs:element name="MessageDate" type="xs:date"/><xs:element name="Sender" type="Corespondent"/><xs:element name="Receiver" type="Corespondent"/><xs:element name="SenderSystemInfo" type="SenderSystemInfo" minOccurs="0"/>

</xs:sequence>

15

E-Region Gabrovo: Infrastructure

The Internet

Municipality Dryanovo

Server

PC PC PC

Ethernet

Acstre Office ServerServer

PC PC PC

Ethernet

Acstre Communicator

Municipality Tryavna

Acstre Office Server

Server

PC PC PC PC PC PC

Ethernet

ACSTRE Communicator

Municipality Sevlievo

Acstre Office Server

Server

PC PC PC PC PC PC

Ethernet

ACSTRE Communicator

Regional Administration - Gabrovo

Acstre OfficeServer

Municipality Gabrovo

Server

PC PC PC PC PC PC

Ethernet

Acstre Communicator

Acstre Office Server

Acstre Communicator

.

Acstre E-Signature

ACSTRE Office ServerServer

PC PC PC

Ethernet

ACSTRE Communicator

National Park “Central Baklan”

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Infrastructure abilities

Citizen

Citizen

Citizen

Citizen

Request for Integrated service

Administration 1

Doc

Inte

rcha

nge

Administration 2 Citizen

Citizn

Request forIntegrated Service

Remote document Submission

Remote document submission

17

E-Region in practice: Infrastructure for Integrated Administrative Services

(Municipality Gabrovo)

Gabrovo Regional Court – By Information Services PLC

Server

Regional AdministrationMunicipality Gabrovo

Internet

PC PC PC

Ethernet

Server

PC PC PC

Ethernet

Inf. System

National Revenue Agency- Directorate Gabrovo

Acstre OfficeMunicipality Gabrovo

PC PC PC PC PC PC

Ethernet

VPN PPTP

Town-hall Popovtsi

Acstre OfficeServer

Server

PC PC PC PC PC PC

Ethernet

AcstreCommunicator

Gabrovo

ACSTRE OfficeServer

Server

PC PC PC PC PC PC

Ethernet

Acstre

Communicator

.

AcstreE-Signature

e-mail, E-Sign

Acstre Communicator, E-Sign

Acstre Communicator,E-Sign

e-mail, E-Sign

e-mail, E-SignVPN via Intranet toMunicipality Gabrovo

Info System

e-mail e-mailRemote access to MunicipalInformation Systems

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Remote Document Submission

On-line services, accessible via Web interface

Communication software for connection between DocFlow systems of administration and business customers

Submit Documents via another administration (regional, municipal). No requirements for technical resources and knowledge by citizens, widely accessible.

19

Threats /Administrative/

Difference in names, required documents and process flows in same type administrations

Different, non-unified blanks and forms and nomenclature of documents

Front-Office employees must learn specifics for all service requests to other administrations

“Fear From The Dark” – Learning How To Trust ITU-T X.509 (PKI) Infrastructure and E-Signed documents

20

Threats /Technical/

Information Security, Digital ID management Application and data availability Backup and disaster recovery Finding well-trained IT experts with will to

work for the Administration

In fact, due to great technology development, we can easily assume that there are NO noticeable technological threats.

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Something often ignored

All infrastructure developed should keep all the information exchanged long enough to ensure proper export to information systems of the Archives.

Archive’s information and digital data storage systems should appear in near future

22

2007: Electronic Government Act Single collection and creation of data

The administrative bodies .... have no right to require from citizens and organizations the provision or proof of data, which has once been provided. They are obliged to collect the data from the original administrator.

Automatically generated notification

The original data administrator sends automatically the data to all administrative bodies, which by the rule of law support this data and have declared their willingness to receive it.

23

Saving Tax-Payer’s Money

Use GNU/GPL software in

addition of commercial one Implement local PKI CAs for

Intra-administration purposes Cooperate and involve universities and

other “high-tech” communities

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GNU / GPL – Useful and reliable? A short example: www.kolab.org:

“Kolab was created for the needs of the German Federal Office for Information Security (BSI) by contract in 2002-2004 and is used there in a heterogenous environment. November 2005 Kolab won the Linux New Media Award: Category 'Best Groupware Server'“

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The Unlimited Potential Of Free Software

In our IT infrastructure: Server OS:

E-Mail, Antispam, Antivirus:

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The Unlimited Potential Of Free Software

In our IT infrastructure: Internet services:

Development platforms:

Databases:

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The Unlimited Potential Of Free Software In our IT infrastructure:

Groupware, project management:

Backup:

Network management and monitoring:

Security:

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Your opinion: Centralized e-services...Administration

Administration

Integrated

Data Interchange

Environment

Public Services Delivery organizations (e.g. electric distribution) Public offices (notary, etc.)

Na

tion

al Porta

l

CIT

IZE

NS

BU

SIN

ES

S

29

... Or mixed / distributed ones?

Administration

Info Systems

Communication environment

National Data Storages

Access and synchronization services

Administration

Regional / MunicipalWEB portal

Info Systems

Citizen

Business

Citizen

Citizen

Service

Service

Service

Service

Inte

hra

ted

se

rvic

es

National Data Storages

Access and synchronization services

30

Thank YouThank You

For Your Kind For Your Kind

AttentionAttention

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