Reginald O. Terry 2201 Chautauqua Drive Apt B Durham, NC Phone: (919)519-0360 rterry2@eagles.nccu.edu

Hospitality Management Profile

Highly motivated, creative and results driven professional with over fifteen (15) years of extensive experience in the Hospitality Industry. I have experience in food service, payroll, employee training and development, public relations and strategic planning. I possess strong knowledge of social media tools as well as robust computer skills, which includes, but is not limited to proficiency in Word, spreadsheets, graphics and applications. I have exemplary writing and verbal communication skills, detail oriented and the ability to multi-task. I have excellent inter-personal and leadership skills, trouble shooting and problem solving abilities. Core Competencies include:

Food Service/Catering Management Guest Service Management Hospitality Management Strategic and Target Marketing Budgeting & Cost Control Profit & Growth Strategies Teambuilding, Training, Supervision Safety, Sanitation and Quality Control Inventory Management

______________________________________________________________________________

Education: North Carolina Central University Durham, NC

B.S., Hospitality and Tourism Administration Graduation: Dec. 2015

Durham Technical Community College Durham, NC

A.A.S, Business Administration Graduation Date: May 2012

Relevant Experience

Marketing Intern Durham Convention Center Durham, NC

Summer 2013

o Assist with daily procedures of the convention centero Manage phones, workplace emails, customer serviceo Assist with proposal & contract writing

Group Area Host Durham Bulls Athletic Park Durham, NC

Summer 2013- 2015

o Assisted with ensuring group placement in the ballparko Monitored group areas for suspicious activityo Ability to work within teams and individually

Event Planner/Parliamentarian North Carolina Comprehensive Community College

2011-2012 Student Government Association Durham, NC

o Planned business conference in the Fall/Spring for 300+ delegates and guestso Coordination of room assignments and packaged gift bagso Ensured entertainment and prizes were distributed o Maintained security and improved guests experience

Vice President Durham Technical Community College Student Senate 2011-2012 Durham, NC

o Assisted the President in facilitating business meetingso Coordinated events with the Social Committee Chairpersono Maintained records of attendance and meetingso Ensured use of Robert’s Rules of Order at all meetings

Server Carolina Ale House Durham, NC 2008-2009

o Processed food and beverage orders for guestso Made sure orders were complete and guests enjoy their experienceo Handled cash and credit card transactions for guestso Ability to work with a team to ensure guest satisfaction

Lead Server Ruby Tuesdays Durham, NC 2002-2008

o Processed food and beverage orders for guestso Made sure orders were complete and guests enjoy their experienceo Handled cash and credit card transactions for guests o Train and develop new employees for companyo Ability to work in a team environment to ensure guest satisfaction

Server/Bartender Lone Star Steakhouse Durham, NC 1998-2001

o Processed food and drink orders for guestso Ensure complete orders before taking out to guestso Handled cash and credit card transactions o Ability to work in team environment to ensure customer satisfaction

Shift Manager Pizza Hut Roxboro, NC1997-1998

o Assist with food preparations for guestso Handled cash and credit card transactionso Assist with food inventory and cost controlo Ability to manage crew of 5-10 employees a night

Other Experience

Student Worker (Work Study) North Carolina Central University Durham, NC

2014-2015

o Assist with filing, emails, and correspondence between departmentso Assist students with faxing, computers, correspondence and any other needo Develop bonds with other students and faculty

Computer Lab Monitor Durham Technical Community College Durham, NC

2011-2012

o Worked with students in creating papers and filling out applicationso Monitored student usage of computers and printers to ensure proper use of facilitieso Helped with tutoring services when neededo Started out as a work study position that turned into part time position

Student Presenter North Carolina Community College System Raleigh, NC

2010

o Presented to 80 government officials on the importance of community collegeso Spoke on behalf of the North Carolina Community Collegeso Talked about my history with community colleges and how they helped me grow

Founder/Vice President Minds That Create Durham, NC

2009-present

o Founded a student entrepreneurship organization at Durham Technical Community College

o Held workshops on how to start your own businesso Developed business plans for startup companies

Certifications and Awards

ServSafe Certification- November 2013, Purchasing- March 2014, Bar and Beverage Management- April 2014, Customer Service- April 2014, Human Resource Management 2015