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REFLECTReconciliation Action Plan 2016-2017

Icon Group

Acknowledgement of Country and Traditional OwnersIcon Group would like to acknowledge the Traditional Owners of Australian land. We pay our respects to their elders past and present and recognise their cultural heritage, beliefs and relationship with this land. We thank them for their ongoing custodianship.

TerminologyThroughout our Reconciliation Action Plan, the terms Aboriginal and Torres Strait Islander peoples, Indigenous and Traditional Owners and Custodians are used. However, we understand that some people identify with other cultural names and the terminology used in this document may not reflect the diversity of all Indigenous people.

AbbreviationsIAHA: Indigenous Allied Health AssociationNACCHO: National Aboriginal Community ControlledHealth OrganisationNAIDOC: National Aboriginal and Islander Observance CommitteeNRW: National Reconciliation WeekRAP: Reconciliation Action PlanROC: Radiation Oncology CentresRWG: RAP Working GroupTGA: Therapeutic Goods Administration

Artwork informationThe cover artwork and design was created by Amanda Hayman in collaboration with Elisa Jane Carmichael. The design was inspired by a collection of words generated by Icon Group team members. These are terms we believe encompass our vision for Reconciliation.Artwork @ Amanda Hayman

Artist Statement by Amanda HaymanI use weaving as a metaphor for Indigenous culture. Colonisation affected the continuation of cultural practices; fibres were cut and damaged, weavings unravelled and significant techniques and knowledge was lost, yet Indigenous culture is perpetual, and we have the ability to all work together to reunite, repair and strengthen threads that hold us together. During the act of weaving, I acknowledge the people who have come before us and where the skills originated. It’s a time of reflection and recognition of Australia’s history. As I weave, I also become very aware of the present; the materiality of the yarn and the energy of the company I’m with. It’s a time for unity, peace and forgiveness. As the circular form grows, it represents equality, harmony, fairness and respect. Weaving together, we can create strong relationships for a better future.

ContactOur Reconciliation Action Plan is the start of an important journey for Icon Group and we understand that working in consultation with the community is an important part of the journey. We welcome your thoughts and feedback via email to [email protected]

4 Message from the CEO – Mark Middleton

5 Our Business

8 Our RAP – Why does Icon Group want to develop a RAP?

9 The RAP Working Group

10 Our Partnerships and Current Activities

13 Relationships and Partnerships

14 Respect

15 Opportunities

16 Tracking and Progress

Contents

Message of Commitment Icon Group CEO, Mark MiddletonIcon Group, Australia’s largest provider of integrated cancer care, is an organisation built on a commitment to exceptional patient care, value adding partnerships, innovation and the wellbeing of our people. We are pleased to have established our first Reconciliation Action Plan (RAP) with these values in mind, which will serve to demonstrate the commitment we have made to reconciliation with Aboriginal and Torres Strait Islander peoples and organisations.

Icon Group is strongly committed to improving the health and wellbeing of Aboriginal and Torres Strait Islander individuals, communities and families. Our company encourages all team members to develop knowledge of Indigenous health issues and to embrace cultural competency in their day to day roles. As a national leader in the provision of cancer care we acknowledge our ability to increase equity and accessibility for Aboriginal and Torres Strait Islander peoples to the service we provide.

Our REFLECT RAP is our public commitment to setting stronger foundations to establishing relationships built on respect, and to strive diligently for equity in outcomes between Aboriginal and Torres Strait Islander peoples and the broader Australian community. This strengthens our aim to improve the health outcomes of Indigenous Australians and their families and to continually strive to ‘Close the Gap’ in health.

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At Icon Group our beliefs are simple - we want to deliver exceptional patient care, and provide access to world-class treatment to our cancer patients and pharmacy clients. We do this by investing in a great team of people to deliver our services.

These beliefs have seen us become the fastest growing provider of cancer care in Australasia since coming together as a group in 2015, and we now deliver cancer care to hundreds of thousands of Australians.

While our history may be short and productive, many of our component businesses have been pillars of the Australian healthcare community for decades.

Diversity at IconIcon Group team members were invited to complete a questionnaire designed to collect targeted information relating to the diversity of our workforce. In addition to the questionnaire, further data will be gathered from new employees. The statistical profile generated from the information, will be used to develop policies and planning for diversity initiatives within the organisation including increasing opportunities for Aboriginal and / or Torres Strait Islanders. Icon Group currently has 1711 staff nationally, with five staff who identify as Aboriginal and / or Torres Strait Islander.

Division Total StaffIcon Cancer Care 369

Epic Pharmacy Management 13

ROC 279

Slade Health 332

Core Services 96

Epic Pharmacy Services 280

Slade Dispensary 321

Icon Cancer Foundation 21

Total Headcount 1711

Our Business

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Business Unit Profile shows Icon Group team members by company

Icon Group is made up of the following businesses

Icon Cancer Care – Australia’s largest private provider of day oncology and haematology

Radiation Oncology Centres – the fastest growing radiation oncology provider nationally

Icon Integrated Cancer Centres – integrated sites providing medical oncology, haematology, radiation oncology and pharmacy

Slade – one of Australia’s largest chemotherapy compounders and hospital pharmacy businesses

Epic Pharmacy – one of the nation’s leading pharmaceutical supply businesses for the hospital, oncology and aged care sector

Business Unit Profile

350300250200150100

500

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ACTSAWAVICNSWQLD

835

382 361

8244 8

Geography Profile

The Geography Profile shows break down of Icon Group team members by State and Territory

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Icon Cancer Care Icon Cancer Care is Australia’s largest private provider of cancer care, managing more than 78,000 patient treatment visits each year through a network of more than 100 doctors. We have a proud history of pioneering private cancer care in Australia and operating best-practice day hospitals for more than 25 years. We currently employ more than 360 staff and operate six day hospitals across Queensland and South Australia. Our doctors also support private cancer care services in regional centres. Our specific focus on cancer and haematological care means we have no competing priorities. All of our people and resources are dedicated to the unique needs of our cancer and haematology patients. We are also committed to improving access to clinical research trials for patients through the reach of the Icon Cancer Foundation. Our vision is to be Australia’s first-choice provider of cancer care by 2017.

Radiation Oncology Centres (ROC) Radiation Oncology Centres (ROC), offer a comprehensive range of specialist and general radiation therapy treatment options to the Australian population. ROC has experienced enormous growth since its humble beginnings opening its doors for the first time in Toowoomba, 2007. Since integrating with the Icon Cancer Care family, ROC has grown rapidly to include over 10 centres Australia wide, with many more to come. ROC prides itself on exemplary patient and family care while pursuing technical and high quality radiation therapy treatment options. ROC, without compromise, fosters innovation, research, collaboration and multi-disciplinary patient care. Equipped with state-of-the-art technology and

experienced Radiation Oncologists, ROC offers high quality, affordable radiation therapy services and is a national leader in cancer care.

Icon Integrated Cancer Centres Icon Integrated Cancer Centres bring together medical oncology, haematology, radiation oncology and pharmacy to deliver a true end-to-end service for patients. Integrated centres deliver all aspects of a patient’s cancer treatment at one site, from diagnosis to making a patient’s chemotherapy, providing onsite pharmacy support and giving treatment – be that radiation or chemotherapy.

Slade HealthSlade Health operates four TGA (Therapeutic Goods Administration) licensed manufacturing facilities which prepare chemotherapy infusions for supply to major hospitals and day treatment facilities throughout regional and metropolitan Australia. The Slade manufacturing sites utilise leading technology to ensure all product is manufactured to the highest quality standards, and its team of over 500 people share the Icon Group’s commitment to exceptional patient care.

Epic Pharmacy & Slade PharmacyEpic Pharmacy and Slade Pharmacy are dynamic, values-driven organisations providing quality medicine and health management services to the hospital, oncology and aged care sectors. Whilst always striving to provide the best pharmacy services for patients and our corporate and not-for-profit partners, Epic and Slade are constantly exploring innovative new technologies and their application to enhanced patient care initiatives.

QueenslandROCCairns Fraser CoastGold CoastMaroochydoreSpringfieldToowoomba

ICONChermsideSouth BrisbaneSouthportTownsvilleWesleyRivercity

EPICGreenslopesToowoombaSpring HillSandgate

SLADECurrumbinGeebung

INTEGRATEDBundabergNorth Lakes

New South WalesROCGosfordWahroonga

EPICKempseyLismoreNewcastlePort MacquarieTweed

SLADEHunter ValleyHurstvilleLingardMaitlandGosfordMt Kuring-gaiNorwest

VictoriaICONMelbourne

SLADEBallanBox HillCamberwellDocklandsGeelongMelbourneMulgraveMt WaverleyNoble ParkRichmondTorontoWest Melbourne

South AustraliaICONAdelaide

EPICBurnside

Western AustraliaEPICNedlandsMurdochMt Lawley

Australian Capital TerritoryEPICDeakin

EPICBerwickFrankstonGeelongMelbourneWarragul

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We believe Icon Group is well placed to have a successful RAP because:

• Our people have expressed their interest and desire in being part of the Icon Group RAP and to see change both inside and outside the organisation

• We have a supportive work environment which includes people from a diverse range of cultural and geographic backgrounds, as illustrated in our recent employee survey. We believe this accepting culture sees us well equipped to welcome an increased number of Aboriginal and Torres Strait Islander peoples into employment opportunities within the group, and we commit to ensuring all future employment opportunities are promoted through Indigenous networks

• We have diverse opportunities across a broad range of career paths including health, administration, manufacturing, technology and transport, allowing us to provide Aboriginal and Torres Strait Islander people a wide variety of roles ranging from those which require no previous experience or qualifications all the way through to the highest of tertiary degrees. We look to partner with agencies such as Career Trackers in order to create more avenues for Indigenous people into our workplaces nationally

• Icon Group believes in providing equity and accessibility to healthcare for all Australians. We have already established a large number of centres in regional Australia to allow Australians living in those areas access to high quality health services without having to travel long distances to a capital city. We will develop partnerships with key Indigenous organisations like the National Aboriginal Community Controlled Organisation, and Indigenous Allied Health Australia, to develop strategies on how best to deliver those service.

Our RAP: Why does Icon Group want to develop a RAP?

Icon Group recognises the importance of Australia’s Aboriginal and Torres Strait Islander peoples history and cultures, and the role it plays in Australian society today. In establishing this RAP we aim to develop and show respect through acknowledging the Traditional Owners of the land across our sites and demonstrate our desire to work with community leaders where our sites are located. We believe that raising awareness and increasing knowledge within our organisation about Aboriginal and Torres Strait Islander peoples will help us serve our clientele better. We also want to turn our good intentions and goodwill into actions that make a real difference in the health sector. In that light, we are committed to working towards Closing the Gap through the services we provide but also by creating equal employment opportunities for Aboriginal and Torres Strait Islander peoples through future scholarship and mentorship programs.

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Cathie Reid, Co-Owner of Epic Pharmacy, was instrumental in the creation of the RAP Working Group once employing Dr Anita Heiss to manage the Epic Good Foundation. Anita talked through a proposed approach with Mark Middleton - CEO of Icon Group - and together they discussed the role of a Working Group and the commitment required by members. Mark invited individuals from across Icon Group whom he believed would serve the business and our RAP process best, to ensure the successful development and implementation of the RAP. Each individual currently on the Working Group accepted the invitation with enthusiasm and has participated in the process of developing the document and our plan for the future.

At the time of writing this document Dr Anita Heiss from the Wiradjuri nation of central NSW is the only Indigenous member of the working group.

To ensure effective implementation of the RAP we have developed a list of measures to track our progress. We have also appointed Toni Sisson as Senior RAP Champion to work with us as a senior member of the Icon Group Management Team. Toni is the Executive Manager of Oncology Development at Icon Consolidated Holdings. As Senior RAP Champion Toni will regularly report back to the Icon Group Executives on progress of the Reconciliation Action Plan.

The Working Group expects that each of the 87 sites of Icon Group (some sites join to form a cluster in a few areas) will nominate their own RAP Champions by the end of 2016. Champions will follow a ‘RAP Champion Brief’ and also create and resource their own sub-group (where required) to fulfil commitments on the ground.

The RAP Working Group is made up of:

Cathie Reid (Chair, Co-Founder, Epic Health Care Group)

Toni Sisson (Senior RAP Champion, Executive Manager, ROC)

Dr Anita Heiss (RAP Convenor, Manager, Epic Good Foundation)

Anne Burrow (Cancer Care, HR Manager)

Mariaan Conradie (Icon Group, Group HR Manager)

Kate Crilly (Brand and Communication, Icon Group)

Rhys Fitzgerald (Radiation Therapist, ROC/Icon Integrated Cancer Care)

Kylie Prout (Executive Director, People - SLADE)

Janelle van der Walt (Administration Manager, Icon Cancer Care)

The RAP Working Group

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In 2015, Epic Pharmacy had their first Indigenous trainee - Glenn Macdonald - graduate through their Kempsey office. Assisted by the Mid-Coast Connect branch of TAFE and financially supported by the Pharmacy Guild, Glenn graduated with a Certificate II in Community Pharmacy. He successfully completed his HSC and went onto the University of NSW to do a prep program, with broader aspirations to work in film and television. In 2016, two new Indigenous trainees - Sarah Heuston and Chloe Lovegood - have been secured with the assistance yet again of Mid-Coast direct.

In 2016 the Port Macquarie office of Epic Pharmacy also has a school-based Indigenous trainee, again partly funded by the Pharmacy Guild of Australia. Leteasha-May Tipler-Ruttley will finish years 11 and 12, complete the Certificate II in Pharmacy through TAFE, and is able to do hospital pharmacy as a Year 12 subject that counts towards her ATAR.

The Maroochydore site of ROC has a long history of community engagement with the local Gubbi Gubbi / Kabi Kabi people, having introduced an Adopted Elder program, staff completing cultural awareness

training and building signage acknowledging the local Traditional Elders as far back as 2011. The learnings from this site, purchased by the Icon Group in 2015, are now being used to build a template for all Icon Group sites in future community partnerships.

In 2015, the Epic Good Foundation - which is funded by Epic Pharmacy and sits under the Icon Group banner - announced support for, and a partnership with Hawthorn Football Club’s Indigenous Program. This commitment will continue until 2020.

On Indigenous Literacy Day 2015, Icon Group staff at central office held a Great Book Swap to raise awareness and cash for the Indigenous Literacy Foundation (ILF). In 2016, through the Epic Good Foundation, Icon Group was part of a major Reconciliation Week celebration and fundraising event in Brisbane. Titled ‘Kick On for Literacy’, the event was partnered with the ILF and raised funds for much needed literacy resources in remote communities. At the same time, the Epic Good Foundation also announced a formal partnership with the ILF and fundraising activities have been coordinated in Brisbane since then.

Pictured here are the Epic Pharmacy Team from Port Macquarie during Reconciliation WeekL-R: Eddie Nguyen, Leteasha-May Tipler-Ruttley (schools-based trainee), Melissa Brenna, Jemma Chaplin and Jacinta Walsh.

Our Partnerships and Current Activities

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In Reconciliation Week 2016, every Icon Group site was gifted an Aboriginal Wall Map from the Australian Institute of Aboriginal and Torres Strait Islander Studies, and teams were asked to decide where the map should be placed and to participate in an activity highlighting Traditional Owners of Country in each region. Thirty-three out of the 87 sites nationally participated, including:

• Icon Cancer Care – four sites

• Radiation Oncology Centres – all nine sites

• Epic Pharmacy – 13 sites

• Slade – five sites

• Integrated Centre at Northlakes

• Icon Group Head Office, South Brisbane

Staff at Slade Pharmacy, Docklands, Victoria getting artistic with their respect for Boonwurrung Country: Andrew Simaris, Jony Vaidya, Katherine McDonald, Kim Vuong, Lenisha Vagh, Kathryn Morton, Renee Hoy, Brooke Johnson, Yolanda Franklin, Giada Crivelli, Marie Moolenaar, Brooke Battistella, Tirunisa Naidu

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In NAIDOC Week 2016, in the lead up to launching our REFLECT RAP, we invited all Icon team members to participate in an online NAIDOC Quiz. Devised by our RAP Convenor, the quiz aimed to increase general knowledge of Aboriginal and Torres Strait Islander facts around health, the arts, sport, culture, history, politics and pop culture. Participants were also invited to offer a word that defined ‘Reconciliation’ for them. Those words (above) inform our vision for our RAP.

July 2016, the Epic Good Foundation co-launched Shock ‘Em!: stories of the Big River Hawks - a literacy project coordinated by Working Group member Dr Anita Heiss on behalf of EGF and in partnership with the Indigenous Literacy Foundation and the Hawthorn Indigenous Program. And in August, Epic Good supported Anita Heiss to work with St Peters Lutheran College, Indooroopilly, to raise awareness for the ILF during Book Week. A total of $4000 was generated through school activities lead by student Sam Giles.

a message fromthe RAP Working Group

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Relationships / Partnerships

Action Deliverable Timeline Responsibility

1.1 Icon Group RAP Working Group (RWG) actively monitors RAP development and implementation of actions, tracking progress and reporting

RWG oversees the development, endorsement and launch of the RAP

Ensure Aboriginal and Torres Strait Islander peoples are represented on the RWG

Meet at least twice per year to monitor and report on RAP implementation

Review Terms of Reference for the RWG

November 2016

November 2016

February, May, June, October annually

November 2017

Convenor, RAP Working Group

Icon CEO, RAP Chair and Convenor



1.2 Build internal and external relationships with Aboriginal and Torres Strait Islander peoples, stakeholders and communities

Develop a brief for RAP champions and identify RAP Champions at all key sites

Look at and document pre-existing relationships at all sites for future strategies to move forward to expand those relationships

Develop a list of Aboriginal and Torres Strait Islander peoples, communities and organisations within our sphere of influence that we could approach to connect with on our reconciliation journey

Develop a list of RAP organisations and other like-minded organisations that Icon Group could approach to connect with on our reconciliation journey

Create relationships with key Indigenous health organisations such as NACCHO and Indigenous Allied Health Australia

By November 2016

June 2017

November 2017

November 2017

June 2017, ongoing


Senior RAP Champion, RAP Champions, Site Managers

Education Partnership & Development Manager, RAP Champions

Education Partnership & Development Manager


1.3 Participate in and celebrate National Reconciliation Week (NRW)

Circulate Reconciliation Australia’s NRW resources and reconciliation materials to all staff through Icon Group

Ensure Icon Group RWG members participate in an external event to recognise and celebrate NRW

Encourage Icon Group team members attend an external NRW event

Encourage Icon Group team members nationally to participate in an internal team activity that can be promoted on social media

27th May – 3rd June 2017

May 2017

May 2017

May 2017

CEO, Convenor, Group HR Manager,


CEO, RAP Working Group, RAP Champions

CEO, RAP Working Group, RAP Champions

1.4 Raise internal awareness of our RAP

Develop and implement a plan to raise awareness amongst all staff across the organisation about our RAP commitments

Message from the CEO on all digital platforms

March 2017

NRW, NAIDOC Week 2017

Convenor with Senior RAP Champion, Social Media Manager

CEO, Convenor

Respect


2.1 Investigate Aboriginal and Torres Strait Islander cultural learning and development for Icon Group

Capture data and measure across Icon Group current level of knowledge and understanding of Aboriginal and Torres Strait Islander cultures, histories and achievement

Deliver cultural training across Icon and capture data

July 2016

By November2017

Group HR Manager

Group HR Manager

2.2 Participate in and celebrate NAIDOC Week

Raise awareness and share information amongst Icon Group staff of the meaning and theme of NAIDOC Week, including information about the local Aboriginal and Torres Strait Islander peoples and communities.

Introduce Icon Group staff to NAIDOC Week by promoting community events in local areas

Ensure Icon Group Working Group participates in an external NAIDOC Week event.

Last week of June / first week of July 2017

Mid-June until and throughout NAIDOC Week 2017

NAIDOC Week, 2017

CEO, Convenor, Senior RAP Champion, RAP Working Group, RAP Champions

Convenor, RAP Working Group, RAP Champions


2.3 Raise internal understanding of Aboriginal and Torres Strait Islander cultural protocols

Make a connection and extend an invitation to the Traditional Owners of the lands and waters in each Icon Group office local area

Scope and develop a list of local Traditional Owners of the lands and waters within Icon Group’s organisations sphere of influence

Develop and implement a plan to raise awareness and understanding of the meaning and significance behind Acknowledgement of Country and Welcome to Country protocols (including any local cultural protocols)

Organise an annual activity for sites nationally to raise awareness of their own local cultural traditions

November 2017

January 2017

January 2017

July 2017

Site Managers nationally

Manager, Social Media

Convenor

Convenor, RAP Working Group, RAP Champions

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Opportunities


3.1 Develop strategies to promote Icon Group as an employer of choice for Aboriginal and Torres Strait Islander peoples.

Capture baseline data on current Aboriginal and TorresStrait Islander employees to inform future developments

Explore partnership opportunities with Aboriginal and Torres Strait Islander organisations and others stakeholders to expand on employment opportunities

September 2017

March 2017

Group HR Manager


3.2 Investigate Aboriginal and Torres Strait Islander supplier diversity

Develop an understanding of the mutual benefits of procurement from Aboriginal and Torres Strait Islander owned businesses

Develop a business case for procurement from Aboriginal and Torres Strait Islander owned businesses

Investigate opportunities to become a member of Supply Nation

June 2017

March 2017

March 2017

Group Procurement- Commercial Operations Manager



3.3 Other opportunities Investigate the establishment of an internal Aboriginal and Torres Strait Islander professional mentoring network

November 2017 Convenor, Education Partnership & Development Manager, Group HR Manager

3.4 Strengthen our advocacy role to support health outcomes in Aboriginal and Torres Strait Islander communities

Create a list of opportunities for Icon staff to attend industry events designed to improve health outcomes for Aboriginal and Torres Strait Islander peoples including participation in and attendance at national conferences for e.g. Indigenous Allied Health Australian National Conference, Lowitja Institute of Indigenous Health Conference, World Indigenous Cancer Conference

By end January annually

Convenor, Group HR

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Tracking and Progress

Action Targets Timeline Responsibility

Build support for the RAP Define resources required to ensure deliverables are met

Define processes and capability needs to track, measure and report on RAP activities.

Complete the annual RAP Impact Measurement Questionnaire and submit to Reconciliation Australia.

February 2017

June 2017, then written report quarterly

Submit by 30th September, annually

Convenor

Convenor, Working Group

Chair, Senior RAP Champion and Convenor

Review and Refresh RAP Review / audit and refresh RAP based on learnings, challenges and achievements.

Submit draft RAP to Reconciliation Australia for formal review and endorsement.

August 2017

August 2017

Convenor with Senior RAP Champion

Convenor

Report on Icon Group RAP to relevant boards

Report quarterly on RAP progress to Direct Reports Meeting

November 2016, ongoing quarterly

CEO, Senior RAP Champion

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Icon Group Contact

Mariaan Conradie

Group HR Manager, Icon Group

Phone: 07 3347 9535

Email: : [email protected]

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