REFERENCE SERVICESREFERENCE SERVICES IN IN

LIBRARIESLIBRARIES

EVOLUTION OF EVOLUTION OF REFERENCE SERVICESREFERENCE SERVICES

CONCEPT ORIGINATED IN USA IN 1875

IN INDIA REFERENCE SERVICES EVOLVED AFTER PUBLICATION OF “FIVE LAWS OF LIBRARY SCIENCE” BY DR SR RANGANATHAN IN 1931RANGANATHAN PIONEERED REFERENCE SERVICES IN INDIA AT MADRAS UNIVERSITY(1937)

PHENOMENON OF REFERENCE SERVICES ARE RELATIVELY NEW IN INDIA (30-35 YRS OLD)

ACCORDING TO ACCORDING TO Dr. S.R. RANGANATHANDr. S.R. RANGANATHAN

RIGHT CONTACT MEANS “CONTACT BETWEEN THE RIGHT READER AND THE RIGHT BOOK AT THE RIGHT TIME AND IN RIGHT PERSONAL WAY”

REFERENCE SERVICE “ESTABLISHING CONTACT BETWEEN READER AND BOOK BY PERSONAL SERVICE”

ACCORDING TOACCORDING TOHUTCHINSHUTCHINS

REFERENCE WORK INCLUDES

THE DIRECT, PERSONAL AID WITHIN A LIBRARYTO PERSONS IN SEARCH OF INFORMATION

FOR WHATEVER PURPOSE AND

ALSO VARIOUS LIBRARY ACTIVITIES ESPECIALLY AIMED AT MAKING INFORMATION

AS EASILY AVAILABLE AS POSSIBLE

EVOLUTION OF LIBRARIESEVOLUTION OF LIBRARIES

EARLY LIBRARIES STORE HOUSE OF BOOKS

MODERN LIBRARIES SERVICE INSTITUTIONS, THEY ACQUIRE MATERIAL, PROCESSES IT AND MAKE IS AVAILABLE FOR USE RATHER THAN PRESERVATION

NEED OF NEED OF REFERENCE SERVICEREFERENCE SERVICE

INITIATION OF NEW COMERS

TO HELP RESEARCH SCHOLARS

TO SERVE PASSIVE CLIENTELE

TO HELP ABSENTEE ENQUIRER

KINDS OF KINDS OF REFERENCE SERVICEREFERENCE SERVICE

SERVICE TO THE FRESH READER

SERVICE TO A GENERAL READER

READY REFERENCE SERVICE (RRS)

LONG RANGE REFERENCE SERVICE (LRRS)

RRS & LRSSRRS & LRSSRRS LRRS

TIME INVOLVED

FACT FINDING IN SHORT TIME (ON THE SPOT, WITHIN FEW MINUTES)

NO IMMEDIATE SOLUTION. IT MAY TAKE HOUR, DAYS, MONTHS OR YEARS

MATERIAL USED

REFERENCE BOOKS, DICTIONARIES, ENCYCLOPEDIAS, INDEXED, ABSTRACTS, GUIDE BOOKS ETC

MAY START WITH A REFERENCE BOOK BUT CONTINUED IN ALTERNATE BOOKS, PAMPHLETS, PERIODICALS ETC.

NATURE OF INFORMATION

AVAILABLE IN REFERENCE BOOKS

MAY BE EXTENDED TO PERIODICALS, NEWSPAPERS, RESEARCH PAPERS ETC

RENDERING RRS & LRSSRENDERING RRS & LRSSRRS

FAMILIARIZATION WITH NEW REFERENCE BOOKS SUPPLYING ITEMS ACQUAINTING THEMSELVES WITH THEIR NATURE AND SCOPE

SERVICES

TRAINING THE ENQUIRER IN FACT FINDING SETTING THE ENQUIRER ON THE RIGHT PATH FURNISHING THE EXACT INFORMATION

RENDERING RRS & LRSSRENDERING RRS & LRSSLRRS

PROBLEM IS CORRECTLY UNDERSTOOD WORKING KNOWLEDGE OF THE SUBJECT IS ACQUIRED PUBLISHED AND UNPUBLISHED SOURCES BE TAPPED HELP FROM OUTSIDE SOURCES OBTAINED

SERVICES

PROVIDING EXACT SERVICE PLACING THE ENQUIRER IN DIRECT CONTACT WITH THE SOURCE OF INFORMATION

REFERENCE LIBRARIANREFERENCE LIBRARIAN

ESSENTIAL QUALIFICATIONS OF ESSENTIAL QUALIFICATIONS OF REFERENCE STAFFREFERENCE STAFF

INTELLIGENCE

RESOURCEFULNESS INTEREST IMAGINATION, PLEASANTNESS, TACT, DEPENDABILITY, MEMORY, ALERTNESS, SPEED, PATIENCE, CO-OPERATION, COURTESY, INITIATIVE AND INDUSTRIOUSNESS

GENERAL & PROFESSIONAL KNOWLEDGE

REFERENCE MATERIALREFERENCE MATERIALACCORDING TO WG JORDON

“ THE CLEARING HOUSE OF KNOWLEDGE. THEY

ARE LIBRARY IN MINIATURE, FOCUSING INTO

SINGLE BOOK INFORMATION SCATTERED

THROUGH THOUSAND VOLUMES. THEY ARE

SHORTCUT TO LEARNING KEYS TO THE

ACCUMULATED WISDOMS OF AGES.”

REFERENCE MATERIALREFERENCE MATERIAL

CHARACTERISTICS OF CHARACTERISTICS OF REFERENCE TOOLSREFERENCE TOOLS

NOT FOR CONTINUOUS READING

MEANT FOR CONSULTATION

LACKS CONTINUOUS EXPOSITION

NOT FOR ISSUE

REQUIRED INFORMATION CAN BE LOCATED EASILY

REFERENCE MATERIALREFERENCE MATERIALDICTIONARIESENCYCLOPEDIA (GENERAL, SUBJECT WISE)

ATLAS

YEAR BOOKS / ALMANACS

BIOGRAPHICAL DICTIONARIES

HAND BOOKS / MANUALS

BIBLIOGRAPHIES

AUDIO – VISUAL SOURCES

ENCYCLOPEDIASENCYCLOPEDIASTHE ENCYCLOPEDIAS BRITANNICA [24 VOL ]

MCGRAW-HILL ENCYCLOPEDIA OF SCIENCE & TECH [15 VOL]

OXFORD JUNIOR ENCYCLOPEDIA [10 VOL]

THE ENCYCLOPEDIA OF MILITARY HISTORY [1 VOL]

PEAR’S ENCYCLOPEDIA [1 VOL]

THE BOOK OF POPULAR SCIENCE [10 VOL]

DICTIONARYDICTIONARYTHE SHORTER OXFORD DICTIONARY [2 VOL]

THE CONCISE OXFORD DICTIONARY

DICTIONARY OF MODERN ENGLISH USAGES

WEBSTER’S NEW WORLD DICTIONARY OF ENGLISH

ADVANCED LEARNERS’ DICTIONARY OF CURRENT ENGLISH

ROGET’S THESAURUS’S OF ENGLISH WORDS & PHRASES

BHARGAWA’S ENGLISH-HINDI DICTIONARY

DICTIONARYDICTIONARYTHE SHORTER OXFORD DICTIONARY [2 VOL]

THE CONCISE OXFORD DICTIONARY

DICTIONARY OF MODERN ENGLISH USAGES

WEBSTER’S NEW WORLD DICTIONARY OF ENGLISH

ADVANCED LEARNERS’ DICTIONARY OF CURRENT ENGLISH

ROGET’S THESAURUS’S OF ENGLISH WORDS & PHRASES

BHARGAWA’S ENGLISH-HINDI DICTIONARY

YEAR BOOKS & ANNUALSYEAR BOOKS & ANNUALSWHITAKER’S ALMANAC

STATESMAN’S YEAR BOOK

CSR YEAR BOOK

MANORAMA YEAR BOOK

INDIA : A REFERENCE ANNUAL (BY PUBLICATION DIVISION)

WORLD OF LEARNING (DIRECTORY OF WORLD’S UNIVERSITY, COLLEGES)BRASSY’S YEAR BOOK (ARMED FORCE YEAR BOOK)

JANE’S ALL THE WORLD AIRCRAFT

JANE’S WEAPON SYSTEMS

GUINNESS BOOK OF WORLD RECORDS

INDEX OF NEWSPAPERSINDEX OF NEWSPAPERSKEESING’S CONTEMPORARY ARCHIVES

ASIAN RECORDER

BRITISH NATIONAL BIBLIOGRAPHY

BOOKS IN PRINTS

BIBLIOGRAPHYBIBLIOGRAPHY

REFERENCE LIBRARIAN REFERENCE LIBRARIAN A KNOWLEDGE MANAGESA KNOWLEDGE MANAGES

CONCLUSION CONCLUSION

QUESTIONS TO THE CLASSQUESTIONS TO THE CLASS WHAT DO YOU MEAN BY REFERENCEWHAT DO YOU MEAN BY REFERENCE SERVICES ?SERVICES ?

WHAT ARE VARIOUS REFERENCE TOOLS ?WHAT ARE VARIOUS REFERENCE TOOLS ?

QUESTIONS BY THE CLASSQUESTIONS BY THE CLASS

??

HOME ASSIGNMENTHOME ASSIGNMENT EXPLAIN VARIOUS CHARACTERISTICS OF A EXPLAIN VARIOUS CHARACTERISTICS OF A REFERENCE LIBRARIAN .REFERENCE LIBRARIAN .

EXPLAIN TYPES OF REFERENCE SERVICESEXPLAIN TYPES OF REFERENCE SERVICES

CONCLUSION

THANK YOU !