reference service: a traditional desk or something else? amy burger bonnie morris

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Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

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Page 1: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Reference Service: A Traditional Desk or Something Else?

Amy BurgerBonnie Morris

Page 2: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Reference in Decline

1996 1998 2000 2002 2004 20060

500000

1000000

1500000

2000000

2500000

Transactions

Association of Research Libraries

Page 3: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

NGCSU Reference

• In decline since 2004

• Question types changing

• Why?

Page 4: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Get rid of reference desk?

desk goes here

Page 5: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Ref-olution

1876• Traditional reference

service established

1986• Barbara Ford called

for reexamination of reference desk model

Page 6: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

New Models

Roving

Consultation

OutreachVirtual

Tiered

Page 7: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Ref-olution

1992• Virginia Massey-

Burzio first proposed “tiered reference” model

Page 8: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Tiered Reference

Advantages• Efficiency• Time Management• Cost-effectiveness• Improved Service

Page 9: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Tiered Reference

Disadvantages:

• Decreased visibility• Reliability of

answers• Librarian preference

Page 10: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Reference in USG Libraries

Traditional Desk

Yes 77%

No23%

Tiered Reference

Yes

52%

No48%

Page 11: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Forms of Reference Service

Face-to-Face Email Phone Chat Text Go to Meeting0

5

10

15

20

25

30

35

Page 12: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Moving Forward

• Survey results• Original question:

traditional desk or something else?

• Continued development

• Your experiences?

Page 13: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

Thank you!

[email protected]@northgeorgia.edu