reference service: a traditional desk or something else? amy burger bonnie morris
TRANSCRIPT
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Reference Service: A Traditional Desk or Something Else?
Amy BurgerBonnie Morris
![Page 2: Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris](https://reader035.vdocuments.us/reader035/viewer/2022062619/5518ccdf55034638098b4e8b/html5/thumbnails/2.jpg)
Reference in Decline
1996 1998 2000 2002 2004 20060
500000
1000000
1500000
2000000
2500000
Transactions
Association of Research Libraries
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NGCSU Reference
• In decline since 2004
• Question types changing
• Why?
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Get rid of reference desk?
desk goes here
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Ref-olution
1876• Traditional reference
service established
1986• Barbara Ford called
for reexamination of reference desk model
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New Models
Roving
Consultation
OutreachVirtual
Tiered
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Ref-olution
1992• Virginia Massey-
Burzio first proposed “tiered reference” model
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Tiered Reference
Advantages• Efficiency• Time Management• Cost-effectiveness• Improved Service
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Tiered Reference
Disadvantages:
• Decreased visibility• Reliability of
answers• Librarian preference
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Reference in USG Libraries
Traditional Desk
Yes 77%
No23%
Tiered Reference
Yes
52%
No48%
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Forms of Reference Service
Face-to-Face Email Phone Chat Text Go to Meeting0
5
10
15
20
25
30
35
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Moving Forward
• Survey results• Original question:
traditional desk or something else?
• Continued development
• Your experiences?