ref syllabus airport management

L a r f re n c e a ro n a u t i q u e

Advanced Master (MS) Airport Management

2013

Programme

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Mastre

Spcialis MS

www.enac.fr 1

ADVANCED MASTER (MS) AIRPORT MANAGEMENT

The Mastre Spcialis (MS) in Airport Management was set up in 1989 by ENAC in response to requests from professionals in this eld.

The role played by todays airports has become particularly important after the liberalisation of air transport and the privatisation of airport services, which impact directly on the national economy.

Our internationally recognised programme re ects the changing needs of our industry and covers all areas of aviation.

As such emphasis is laid on conception, design and operations, safety and security contents, environmental issues, quality of service and the strategic management of airports.

As a leading provider of global aviation solutions and professional development programmes, ENAC develops human capital for tomorrows air transport industry. Thus the (MS) Airport Management aims precisely at training and preparing these specialists.

O B J E C T I V E S

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Mastre

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ADVANCED MASTER (MS) Airport Management

MSAirport

Management

The (MS) Airport Management is a one-year full time programme organised into 2 parts:

Academical and Theoretical: six-months of intensive in-class lectures

Throughout this period, case studies will be treated Weekly exams will be conducted to validate each module Airport visits will be organised

Practical training in a professional environment: six-months internship in a professional environment, either in France or abroad.

A tutor from the host organisation supervises this training.

It gives rise to a nal written report, which must be defended in front of a coeducational jury composed of instructors, the company delegate and professionals.

P r o g r a m m e


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Academic Part (From October to March)

The academical and theoretical part is composed of 16 modules (1 - 2 weeks each).

Module Director Hr

AM01 Aircraft and Air Transport System Pascal DUVAL ENAC 30h

AM02 International and European Civil Aviation Law Yves LAVIGNEWAT World

Assets Transition

30h

AM03 Air Transport Economics and Management Nathalie LENOIR,Louis THWAITES

ENAC/Universit Concordia (Montral)

30h

AM04 Air Transport Security Mathieu GUALINO ENAC 30h

AM05 Sustainable Development Didier VERGEZ ENAC 30h

AM06 Conception and Operation of Aerodrome Master PlanJorge GONZALEZ GODINEZ ENAC 60h

AM07 Airport Certi cation and Safety Patrick DISSET DSAC/SUD 30h

AM08 Passenger and Freight Terminals Management Dominique CHAVANNE ADP-i 30h

AM09 Development of Extra-Aeronautical Airport Activities Christophe GIRARDAroports

de Lyon 30h

AM10 Team Management Anne Marie SCHAAL / Marc RAYNAL

ENAC/ MR

International30h

AM11 Human Resource Management in airports Marc RAYNAL MR International 30h

AM12 Airport Financial Management Jean-Franois VERDIE/Jean Michel VERNHES

ESCT / Aroport de

Toulouse Blagnac

60h

AM13 Airport Operations and Service Quality Valrie SENENTZ Aroports de Paris 60h

AM14 Ground Handling Michel RAGOT Consultant 34h

AM15 Communication and Crisis Management Martine DEL BONO BEA 30h

AM16 Airport Strategy Jean-Franois GUITARDAroports

de Nice 60h

Total 20 weeks 604h


Mastre

Spcialis MS

MS Airport

Management

Droit de lAviation Civile et du Transport Arien

4

PresentationIntroduction to the Aircraft and the Air Transport System.

Pedagogical objectives:The student will acquire basic knowledge about the aircraft, ight techniques, and meteorological incidents, aircraft construction and current aspects that concern the economics of air transportation.

Content: Air Transport System Importance of aeronautical meteorology Aircraft and ight principles Air traf c control Aircraft performances Aircraft manufacturing Introduction to the airport environment Introduction to regional aviation The airlines in daily operation

Methods: Lectures Case study

Duration: 1 week (30 hours)

Dates:7 until 11 October 2013

Common with the MS-MTA, Air Transport Management

Lecturers: Experts from

ENAC Air Transport Department and practicing professionals

Academic reference: M. Pascal DUVAL (ENAC)

Aircraft and Air Transport SystemAM01


Mastre

Spcialis MS



Common with the MS-AM, Airport Management



Chair:Pascal DUVAL

Academic reference: Pascal DUVAL (ENAC)

MS Airport

Management


www.enac.fr 5

PresentationOverview of the principal actors and juridicial processes governing International and European Civil Aviation.

Pedagogical objectives:To discover who are the governing institutions and actors, plus the juridical structure of civil aviation.To be knowledgeable of the effects of community policy on air transport and its repercussions on the main actors.

Content: ICAO: Chicago Convention: Sources and fundamental

rules of civil aviation laws Regulation of the French civil aviation French Airports: creation, status, decentralisation,

operating charges, ground handling, state aids. International Airport. EU Regulation, overview & applicability. Protection of air passenger Traf c law, bilateral agreements, OPEN SKIES and

aircraft Leasing agreement Cape Town Convention


International and European Civil Aviation Law





the French Civil Aviation Authority and practicing professionals

Chair: M. Yves LAVIGNE, WAT World Assets Transition


AM02


Mastre

Spcialis MS

MS Airport

Management



Common with the MS-AM, Airport Management



Chair:Pascal DUVAL

Academic reference: Pascal DUVAL (ENAC)


6

PresentationThe Air Transport Economics and Management module is to enable students to recognise key economic concepts and how they are used in the air transport business for decision making, in the short, medium or long term.

Pedagogical objectives:To appreciate the key economic factors of provision and demand for Air Transport, in relation to these theories.To recognise the cost and price structure of airports and airlines in activities such as pricing and revenue management and route economics.To understand how economic fundamentals have a strong in uence on industry structure and pro tability.

Content: Introduction to Air Transport Economics Demand for Air Transport Airline Planning and Organisation Airline Cost Structures Provision of nance Airline Regulation The trend towards Alliances and Consolidation Introduction to Airline Marketing Pricing and Revenue Management International Economics and Aviation Air Transport Forecasting Cost bene t analysis







Chair: M. Louis THWAITES (University Concordia - Montral)


Air Transport Economics

and ManagementAM03


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Spcialis MS

MS Airport

Management

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Dates:4 until 8 November 2013




Chair: M. Matthieu GUALINO (ENAC)


PresentationProtection of aircraft and airports against acts of unlawful interference.

Pedagogical objectives:Become aware of and sensitive to security problems speci c to airlines and airports.

Content: Legislative framework Airport and airline company security management Human Resource Management Management of response to acts of unlawful

interference Financial resource management Material resource management Quality Control management Emergency plans; a counter to against acts of unlawful

interference

Methods: Lectures

Air Transport SecurityAM04


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Spcialis MS

MS Airport

Management

8

PresentationThe adaptation of air transport system to issues concerning sustainable development.

Pedagogical objectives:Focusing on sustainable development of air transport issues:In an international context, being aware of global policy about air transport sustainable development.Being able to identify the environmental impact of air transport activities.Being able to de ne and put into practice appropriate solutions to control pollution due to air transport activities.

Content: International Environmental Protection Policies in

context of Air Transport Air Transport and Global Climate Change Local Air Quality Aircraft noise impact Aircraft Eco-Ef ciency Operative measures to Reducing Nuisances Economic Instruments Challenges of alternative fuels Development and sustainable operation of an airline Development and sustainable operation of an airport

Methods: Lectures Practical work Case study

Sustainable DevelopmentAM05



Common with the MS-MTA, Transport Management

Lecturers: Experts and

professionals

Chair: M. Didier VERGEZ (ENAC)

Academic reference:M. Pascal DUVAL (ENAC)


Mastre

Spcialis MS

MS Airport

Management

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Duration: 2 weeks (60 hours)



the French civil aviation Authority and practicing professionals.

Chair: M. Jorge GONZALEZ GODINEZ (ENAC)


PresentationIntegrating concerns of operating an aircraft safely within the conception of an aerodrome.

Pedagogical objectives:To acquire the knowledge of aeronautical notions of safety, accessibility and air traf c operations.To identify different infrastructural means, systems and aero-nautical and radio-electric constraints on the airside.To be in a position to manage these infrastructures.To be able to conceive a Master Plan with the help of traf c and capacity forecast.

Content: Aircraft characteristics and performances: Runway

design and operations Taxiways, Air Traf c areas Traf c axes, movement areas Aeronautical surface pavements Access roads Network Building concept Aeronautical meteorology Traf c Forecasts Airport capacity Airport ATM services Listing of the operational safety policies Ground Handling and safety practices Work and task management Master Plan and Zoning Environmental Impact statements for aerodromes Costs and maintenance

Methods: Lectures Practical work Case study Airport Visit

Conception and Operation of an Aerodrome Master Plan

AM06


Mastre

Spcialis MS

MS Airport

Management


10


Dates:

2 until6 December 2013


French Civil Aviation Authority and practicing professionals

Chair: M. Patrick DISSET (DSAC/SUD)


PresentationThis module presents theoretical aspects related to Safety and Airport Certi cation

Pedagogical objectives:In this module the student will learn the basic concepts of safety in airport operations as well as the necessary procedures to obtain the Airport ICAO Certi cation.The European and International regulatory context will be analysed and the management tools such as Safety Management System will be studied (SMS).

Content: Safety concepts in terms of Accidents Analysis International Policy and European Safety Safety operations on the movement area Management and Safety on the runway and apron

areas Establishing a standard operating procedures (SOP) Safety Management System (SMS) and feedback Impact assessments on safety Aircraft Rescue and Fire Fighting Service (ARFFS) Wildlife Hazard Management Unit (WHM) Aerodrome Emergency Plan (AEP) and Event Noti cation Safety on worksites

Methods: Lectures Debate

Airport Certification and SafetyAM07


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Spcialis MS

MS Airport

Management

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Dates:

9 until 13 December 2013

Lecturers:Experts from


Chair:M. Dominique CHAVANNE (ADP-i)


PresentationIntroduction to the passengers and freight terminals, its conception, processes and evolution.

Pedagogical objectives:To understand the problems and issues of air passenger and freight terminals, taking into account the treatment of passen-gers, baggage and cargo.To develop creative solutions and designs in the conception of terminals.To sketch out the solutions for the future.

Content: Panorama of world terminals Concept of terminals Ef cient & iconic terminals Terminal planning Schedule, cost & organisation of terminal project Speci c equipment in terminals New terminal technologies Terminal architecture Sustainable terminals


Passengers and Freight Terminals Management

AM08


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Spcialis MS

MS Airport

Management

12


Dates:16 until 20 December 2013



Chair: Christophe GIRARD(Aroports de Lyon)


PresentationDeveloping extra aeronautical activities on platforms to nance airport development.

Pedagogical objectives:To become aware of the importance of extra aeronautical activities for the economy of the airport and the quality of passenger services.

Content: Management of commercial activities and real states. Development of commercial areas and advertisement Car parks and public transport facilities Food and Beverages Car Rental Business


Development of Extra Aeronautical Airport Activities

AM09


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Spcialis MS

MS Airport

Management

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Dates:6 to 10 January 2014

Lecturer: Marc RAYNAL,

former Director HR of Airbus China, HR and talents task force coordina-tor (American Chamber of Commerce in France) and Expert of Toulouse Business School.


PresentationThe team managers role and management approaches in a cross-cultural environment.

Pedagogical objectives:To get to know ones own de nition of managers role, open up to others.To understand and perceive the business culture of others (EU, USA, Asia)To communicate in an adapted way with people of different cultures.To take into account the expectations from the future team members having a different culture and adapt the required pro le to the aspirations of the candidates.To anticipate and/or manage the communication problems caused by cross-cultural differences.

Content: Perception of the role of leaders and managers Basic knowledge of cultural differentiations and trans-

lation into business practices Connection with participants own values at work Ways of communicating with others in the most dif -

cult situations for a manager. Recruitment interviews in a cross cultural context Performance appraisal interviews in a cross cultural

context

Methods: Lectures Interactive animation Brainstorming Simulations

Team ManagementAM10


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MS Airport

Management

14


Dates:13 until 17 January 2014


practicing professionals.

Chair: Marc RAYNAL


PresentationThis module presents the current trends of Human Resource Management (HRM) and the airports environment speci cities from the point of view of the Manager and the candidate.

Pedagogical objectives:To know the different career prospects on a airport.To give methods of effective people management (internal communication, training process, skills management, etc.)To understand the relation between Social actors and their impact on Air Transport System.To be able to prepare oneself to the process of integration in professional life according to geographical and cultural variations.

Content: HRM systems: ADP Aroports de Paris & Schiphol

Airport Social and Societal responsibility Real-time HRM in Airports People management: internal communication, training

process, skills management and GPEC (Workforce, Competency Planning and Development approach)

The Social Actors and Partners in Airports environment

People management dashboards and their monitoring

Internal and international mobility policy management Jobs pertaining to the airport sector Preparing and conducting an HR interview

Methods: Lectures Case study Role play

Human Resource Managementin Airports

AM11


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Spcialis MS

MS Airport

Management

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Dates:20 until 31 January 2014

Lecturers: Practitioners from

DGAC and other institutions (ACI, Airports), Faculty from Toulouse Business School

Chair: M. Jean-Michel VERNHES (CEO, Toulouse-Blagnac Airport) M. Jean-Franois VERDIE, (Lecturer, TBS, Toulouse)


PresentationIntroduction of the nancial aspects in aviation industry.

Pedagogical objectives:The key objective is to provide the students a set of concepts and tools to enable them to understand the economic and nancial aspects of airport management.

Content: International economic situation of Airports. Accounting and Taxation for Airports. Airports Financial Statements Analysis. Airports revenues and operating expenses: detailed

analysis of an Airports income statement. Capital Budgeting in Airport Industry. The Business Plan of an Airport. Financing Airports: from private equity to structured

nance. Management Accounting: Balanced Scorecards and

short-term management.


Airport Financial ManagementAM12


Mastre

Spcialis MS

MS Airport

Management

16

PresentationOperating an airport platform in view of attaining a high level of customer satisfaction.

Pedagogical objectives:To understand the operating modes of the various stakeholders on airport platform.To know the organisational structure and relations between the different services and/or actors. To understand the main procedures, ensure the continuity of operations and meet the challenges of customer satisfaction.

Content: Operation of passenger terminals Relationship between Airports / Airlines Principal axes of customer satisfaction The airport security Air eld Information System The case of a regional airport Performance and reliability of equipment Resource Management Police at border control in airport International Operations Customer Relationship Collaborative Decision Making (CDM) Terminal operations and passenger Flow Management

Methods: Lectures Airport visit Case study

Airport Operation and Service QualityAM13


Dates:3 until 14 February 2014



Chair: Mme. Valrie SENENTZ(Aroports de Paris)



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Spcialis MS

MS Airport

Management

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Dates:17 until 21 February 2014



professionals.

Chair: M. Michel RAGOT (Consultant)


PresentationIntroduction to the functions and activities of ground handlers.

Pedagogical objectives:To give students a complete knowledge of the services provided by ground handlers, its socio-economic issues, problems and relationship with the airport authorities.To understand the dimension of competition in this eld.

Content: General information on ground handling IATA documents, the contract support SGHA. (Standard

Ground Handling Agreement) The ground cargo handling Handling and safety aspects for stopover passengers Socio-economic management of ground handlers The ight track processing

Methods: Lectures Airport visit Case study

Ground HandlingAM14


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Spcialis MS

MS Airport

Management

18

Communication and Crisis ManagementAM15

PresentationCommunication and crisis management.

Pedagogical objectives:Learn how to respond to a crisis linked to a major event involving stakeholders of the international aviation community. Students will focus on communication strategy to be developed in the rst hours and days following a major aircraft accident.

Content: Introduction to crisis management The role of the aircraft manufacturer The airline company and the Family assistance Plan Communication with the Victims Families The Airport and the Crisis management plan The media and the air crash The Air safety investigation

Methods: Lectures Visit to a crisis management center Case study


Dates:

3 until 7 March 2014Common with the MS-MTA Air Transport Management

Lecturers:Experts of the

Of ce Bureau of Investigations and Analysis for Civil Aviation Safety (BEA), practicing professionals and journalists

Chair: Mme. Martine

DEL BONO (BEA)



Mastre

Spcialis MS

MS Airport

Management

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Dates:10 until 21 March 2014Some courses are common with the MS-MTA, Air Transport Management


professionals.

Chair:M. Jean-Franois GUITARD(Aroport de Nice)


PresentationThis module provides a strategic overview in the way airports are operated.

Pedagogical objectives:To identify the key success factors for an airport and acquire the methodology for the implementation of a strategic approach.

Content: Strategic approach of a major airline company Strategic approach of an airport Marketing as the key development factor for an airport CRM Positioning of a regional platform SNC Lavalins market position Low Cost model COHOR- allocation of slots Airport evolutions: roles and changes at Brussels Airport service quality Future of cargo airports (Chteauroux case) Business plan as the key factor for airport strategy Relationship of the airports and its neighbourhood

Methods: Lectures Case study Airport Visit

Airport StrategyAM16


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Spcialis MS

MS Airport

Management

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Professional Openings

Training given through the Mastre Spcialis (MS) in Airport Management prepares students to hold the full range of positions of responsibility within airport management:

Operations

Marketing

Management

Finance

Human resources.


Mastre

Spcialis MS

MS Airport

Management

www.enac.fr 21

Prerequisites

Generally, candidates for admission into a Mastre Spcialis (MS) programme, must already hold a degree at the college entry level of [Bac + 5] or [Bac + 4 & 3 years of professional experience after Bac + 4].

However, it is possible to apply with a Bac + 4 level, despite having no professional experience, but the number of places for candidates in this (exceptional) category is very limited.

For the Mastre Spcialis (MS) in Airport Management, the following are considered, among others:- Masters degree from an engineering or business school- Other university degree (Master 2, DESS, DEA or non-French MSc equivalents) in law, economics or business.

Particular consideration will be given to candidates who have completed work placements with airports, airlines, travel agents or aircraft construction companies

Note: A French BAC is comparable to a High School diploma. + 3 are the numbers of years of extra studies, usually a college

or university environment.

Conditions for admission

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L a r f re n c e a ro n a u t i q u e

2013

Ecole Nationale de lAviation CivileDirection des Etudes

7 avenue Edouard BelinBP 54005

31055 Toulouse cedex 4Tl. + 33 (0) 5 62 17 40 00

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ref syllabus airport management

Documents

module airport visits

crisis management martine

management nathalie

professional environment

quality of service

p r o g r

areas of aviation

todays airports