reduce cycle time for student employment paperwork … support/career... · human resources payroll...
TRANSCRIPT
Project Sponsored by…Career Services
Human Resources Payroll
Reduce Cycle Time for Student Employment Paperwork Packets
BackgroundThree different departments, Career Services, Human Resources and Payroll are involved in processing an average of 542 new employment packets annually for students hired to work part-time jobs for West Texas A&M University (WTAMU).
Students employed to work for WTAMU are required by federal law, Texas A&M University System (TAMUS) and WTAMU policy to complete the employment packet. The packet includes several critical forms such as the I-9, a selective service requirement for men, the W-4, and a notice of required TAMUS training.
The contents of the packet are processed to validate its accuracy, the students eligibility to work in the USA, and to enter the employee into electronic systems for payroll, time tracking, training, and various other HR functions. Students are not to begin work until the hiring department is officially notified by HR upon finalizing all processes.
Project GoalDecrease the cycle time from an average of 7.87 working days to 3 working days
# of Days Sigma Level % outside of Specs
# of Process Steps
Before LSS 7.87 -.9086 ST 82% 19
Lean Six Sigma Project Team Members
Denese Skinner
Harvey Hudspeth
BethAnn Hoover
Becky Lopez
Kristi Neill
Lana Stevenson
Nancy Giles
Dir., Career and Counseling Services
Dir., Human Resources
Coord., Student Employment Services
Assist. Director, Human Resources
Sr. Personnel Assistant
Mgr. Payroll Services
Payroll Assistant
Master Black Belt: Bryan Glenn Dir., Purchasing
Team:
Lean Six Sigma Project Tracking
Completed - On time
Completed - Behind
Started
Analyze
1/15/12
Initial FMEA
NA
Multi-VariStudies
Improve
1/31/12
DOE (or other tool)
1/31/12
Mistake Proofing
1/31/12
Final FMEA
Control
2/15/12
Control Plan
2/15/12
Hand Off Training
2/15/12
Final Capability
2/15/12
Owner Sign-off
2/15/12
Final Project Report
+31+27Measure
12/13/11
Process Map
12/15/11
C & E Matrix
12/16/11
PreliminaryFMEA
12/16/11
Capability & MSA
12/13/11
KickoffMeeting
Project Ys are: Reduced Cycle Time
+2100
Define
11.28.11
Project YSelected
12.16.11
Business Impact Link
12/19/11
Stakeholder Requirements
11/28/11
Project Charter
0+17+170
0-4
+80+80+73
+65 +88 +100 +100 +100
Not started
Project Charter
Objective:
Benefits:
Decrease the cycle time from an average of 7.87 working days to 3 working days
Decrease the complexity of the system by reducing the number of steps in the process by 33%
The process is more efficient. Free-up staff to focus on other duties. Cost savings.
Define
Voice of the Customer - Students
• Getting paid is a need.• Having someone to help is what is important to students. • Speed of process is a need demonstrated by question #2. A
majority of respondents think the process should take 1-3 days, rather than the current average of 7.87 days.
• Student did not directly validate that reducing the complexity was a need. However, indirectly could they be saying having someone available to help is the way they reduce the complexity? Are they saying, “It is not important to me that the process is complicated or not, as long as there is someone there to help me.”
1,901 students were invited to participate in the survey. 67 responded. Return rate of 3.5%
Measure
Voice of the Customer - Employers
176 employers were asked to participate in the survey who used Student Employment Services since 9.1.11. 39 responded. Return rate of 22%.
• Speed of process is a need demonstrated by question #2 and forced ranking. A majority of respondents think the process should take 1-3 days, rather than the current average of 7.87 days.
• Reducing complexity is a need evidenced by all the responses given.
Measure
Student Employment Paperwork Process Flow Before LSS – 19 Steps
Measure
Before Minitab’s Quality Companion
SUPPLIERS INPUTS PROCESS OUTPUTS CUSTOMERS
Parents Student
Student Employment
Paperwork Process
Laws and policies are followed Employed students
WT's IT Dept.. Required internal materials Student active in BPP Employing departments
TAMUS Trained employees Student active in SSO
Federal Government Proof of eligibility to work in US
State of Texas Employment laws and policies
High Level Process Map
Measure
Process Inputs (X) Type Process Step Output (Y)Input 1: Employment packet printed C
1SES: Student Completes
Employment Packet
Completed required paperworkInput 2: Approved identification CInput 3: Pen CInput 4: Accurate federal, state and system policy requirements CInput 5: Employed student U
Process Inputs (X) Type Process Step Output (Y)Input 1: Trained staff U 2
SES: Staff Validates Packet Contents are
Complete
Paperwork completed accuratelyInput 2: Approved identification C I-9 validated
Process Inputs (X) Type Process Step Output (Y)Input 1: Runner informed of packet's location U
3SES: Packet Transported
to Personnel
Personnel gets packetInput 2: Office Coverage C
Process Inputs (X) Type Process Step Output (Y)Input 1: Completed packet C
4Personnel: Data Entered
into BPP
UIN is assignedInput 2: Computer C System has record of new employeeInput 3: BPP Software CInput 4: WT Network CInput 5: Trained Employee U
Detailed Process Map, 1 of 5Measure
Process Inputs (X) Type Process Step Output (Y)Input 1: Completed packet C
5Personnel: Enter Disabled
Vet Status and Double Check I-9
Document policies are followedInput 2: Computer CInput 3: BPP Software CInput 4: WT Network CInput 5: Trained Employee U
Process Inputs (X) Type Process Step Output (Y)Input 1: Completed packet C
6Personnel: Password
Assigned in SSO
Password for SSOInput 2: Computer CInput 3: SSO Software CInput 4: WT Network CInput 5: Trained Employee U
Process Inputs (X) Type Process Step Output (Y)Input 1: Runner informed of packet's location U
7SES: Pick Up Packet From
Personnel
Packet returned to SESInput 2: Office coverage U
Process Inputs (X) Type Process Step Output (Y)Input 1: Trained staff U 8
SES: Verifies All Info From The Department and
Student Is Correct and Complete
Validation of policy complianceInput 2: Hiring report form C
Detailed Process Map, 2 of 5Measure
Process Inputs (X) Type Process Step Output (Y)Input 1: WT network C
9SES: UIN and Training
Info is Emailed to Student
Student receives UIN
Input 2: Completed employment packet C Student can log into SSO to do their mandatory trainingInput 3: Trained Staff UInput 4: MS Outlook email CInput 5: Accurate info on training requirements CInput 6: UIN received from personnel C
Input 7: Name of department staff to receive authorization C
Process Inputs (X) Type Process Step Output (Y)Input 1: WT network C
10SES: Email Authorization To Work to Department
Department obtains UINInput 2: Verbiage template CInput 3: Trained Staff UInput 4: MS Outlook email CInput 5: UIN received from Personnel C
Input 6: Name of department staff to receive authorization C
Process Inputs (X) Type Process Step Output (Y)Input 1: Scanner C
11SES: Scan Packet into
Image Now And Link To Student
Documents permanently storedInput 2: Trained employee UInput 3: Image Now software CInput 4: Completed employment packet CInput 5: WT Network CInput 6: Image Now software CInput 7: Datatel software CInput 8: WT Network
Process Inputs (X) Type Process Step Output (Y)Input 1: Account number C
12Hiring Department:
Forward the SES Email with Account Number,
Pay Rate, and workstudy or not
Obtain account number from which to pay the studentInput 2: Pay rate C Obtain wage rate to pay the studentInput 3: Work study - yes or no CInput 4: MS Outlook CInput 5: WT Network CInput 6: Trained employee U
Detailed Process Map, 3 of 5Measure
Process Inputs (X) Type Process Step Output (Y)Input 1: Email from Department C
13Payroll: PIN is created in
BPP
In BPP for payrollInput 2: WT Network CInput 3: Access to BPP CInput 4: Chart of accounts CInput 5: Trained Employee UInput 6: Computer C
Process Inputs (X) Type Process Step Output (Y)Input 1: Access to TimeTracq C
14Payroll: Load PIN into TimeTraq and Assigns
Manager
Employee Time sheet createdInput 2: PIN CInput 3: Know Manager CInput 4: Trained Employee UInput 5: Job title CInput 6: Computer CInput 7: WT Network CInput 8: Email from Department C
Process Inputs (X) Type Process Step Output (Y)Input 1: WT Network C 15
Payroll: Email to Department and SES
Confirming BPP and SSO Activation
Confirmation EmailInput 2: Computer CInput 3: MS Outlook CInput 4: Trained Personnel U
Process Inputs (X) Type Process Step Output (Y)Input 1: DDA form C
16Personnel: (Optional
Step for Student) Student Completes Direct Deposit
Authorization (DDA) Form
Form completedInput 2: Voided check CInput 3: Employed Student U
Detailed Process Map, 4 of 5Measure
Process Inputs (X) Type Process Step Output (Y)Input 3: Computer C
17Personnel: Enters DDA
into BPP
Pay is direct depositedInput 4: Access to BPP CInput 5: WT Network CInput 6: Trained Employee U
Process Inputs (X) Type Process Step Output (Y)Input 1: Runner with knowledge of DDA location U
18SES: Pick up DDA From
Personnel
Document returned to SESInput 2: Office coverage U
Process Inputs (X) Type Process Step Output (Y)Input 2: Trained employee U
19SES: Scan DDA Into
ImageNow And Link To Student
Document in permanent storageInput 3: Image Now software CInput 3: DDA form CInput 4: Scanner CInput 5: Student's Buff ID or SS# CInput 6: Datatel software CInput 7: Computer C
Detailed Process Map, 5 of 5
Measure
Student Employment Paperwork Process
Rating of Importance to Customer >> 9 10
Proc
ess
Step
#
Process Step Process Inputs
Proc
ess
time
(Cyc
le ti
me)
Num
ber o
f Ste
ps in
the
Proc
ess
(Com
plex
ity)
Total
2 SES: Staff Validates Packet Contents are complete Input 3: Completed packet 9 9 171
8SES: Verifies All Info From The Department and Student Is Correct and Complete
Input 2: Hiring report form 9 9 171
9 SES: UIN and Training Info is Emailed to Student
Input 7: Name of department staff to receive authorization 9 9 171
10 SES: Email Authorization To Work to Department Input 5: UIN received from Personnel 9 9 171
10 SES: Email Authorization To Work to Department
Input 6: Name of department staff to receive authorization 9 9 171
Cause and Effect Matrix
Full C&E Matrix
Measure
Preliminary Failure Mode Effect Analysis
Process Step # Process Step Key Process Input Potential Failure Mode Potential Failure Effects
SEV
Potential CausesOCC
Current ControlsDET
RPN
Proc
ess
Step
What is the process step
What is the Key Process Input?
In what ways does the Key Input go wrong?
What is the impact on the Key Output Variables (Customer Requirements) or internal requirements?
How
Sev
ere
is th
e ef
fect
to th
e cu
stom
er?
What causes the Key Input to go wrong?
How
ofte
n do
es
caus
e or
FM
occ
ur?
What are the existing controls and procedures (inspection and test) that prevent either the cause or the Failure Mode? Should include an SOP number.
How
wel
l can
you
de
tect
cau
se o
f FM
?
Ris
k Pr
iorit
y N
umbe
r
8
SES: Verifies All Info From The Department and Student Is Correct and Complete
Input 2: Hiring report form Do not get the form Cannot process the final
hiring paperwork 8 Dept.. is late in getting the form to SES 7 None 7 392
8
SES: Verifies All Info From The Department and Student Is Correct and Complete
Input 2: Hiring report form Incomplete Cannot process the final
hiring paperwork 8 Dept.. is not trained 7
SES provides detailed instructions on how to complete the hiring process. Web site that contains instructions. Annual training.
7 392
13 Payroll: PIN is created in BPP
Input 1: Email from Department
Dept.. does not send the email Student does not get paid 10 Staff do not follow instructions 3 Instructions on the email from
SES. Training. Web site 10 300
2
SES: Staff Validates Packet Contents are complete
Input 3: Completed packet
Student does not know necessary info (address, how to fill out the W-5
Time delay while the student gathers the needed info 6 Naïve 8
Staff on-hand to help students as they complete the packets to answer their questions
5 240
FMEA 1 of 2Analyze
Process Step # Process Step Key Process Input Potential Failure Mode Potential Failure Effects
SEV
Potential CausesOCC
Current ControlsDET
RPN
Pro
cess
Ste
p
What is the process step
What is the Key Process Input?
In what ways does the Key Input go wrong?
What is the impact on the Key Output Variables (Customer Requirements) or internal requirements?
How
Sev
ere
is th
e ef
fect
to th
e cu
stom
er?
What causes the Key Input to go wrong?
How
ofte
n do
es
caus
e or
FM
occ
ur?
What are the existing controls and procedures (inspection and test) that prevent either the cause or the Failure Mode? Should include an SOP number.
How
wel
l can
you
de
tect
cau
se o
f FM
?
Ris
k Pr
iorit
y N
umbe
r
9
SES: UIN and Training Info is Emailed to Student
Input 2: Completed employment packet
Student does not know necessary info (address, how to fill out the W-4
Time delay while the student gathers the needed info 6 Naïve 8
Staff on-hand to help students as they complete the packets to answer their questions
5 240
13 Payroll: PIN is created in BPP
Input 1: Email from Department
Dept. does not send the email
Department does not get billed 7 Staff do not follow instructions 3 Instructions on the email from
SES. Training. Web site 10 210
1
SES: Student Completes Employment Packet
Input 2: Approved identification
Student does not come in with it The student works illegally. 10 Student not informed that they
need to bring required ID. 5
SES provides check list and hiring sheet to department that notes the requirements. SES web site has a "When you get hired section" that includes an ID section.
4 200
1
SES: Student Completes Employment Packet
Input 2: Approved identification
Student does not come in with it The student works illegally. 10 Student choose not to bring in
the ID 5
SES provides check list and hiring sheet to department that notes the requirements. SES web site has a "When you get hired section" that includes an ID section.
4 200
FMEA 2 of 2Preliminary FMEA
Full FMEA
Analyze
MSA
Measurement System Start - Time and date stamp on packet when taken from
the student End - Time and date of email from payroll confirming
access to systems
Measurement System Resolution Rule of tens: Passed Bias (is the measurement system accurate?): Issues
identified and deemed acceptable. Precision (are the measurements being taken the same
way with different users?): Issues identified and deemed acceptable.
Analyze
1511361211069176614631161
30
15
0
Indi
vidu
al V
alue
_X=7.87
UCL=29.12
LCL=0.14
1511361211069176614631161
20
10
0
Mov
ing
Ran
ge
__MR=5.82
UCL=19.02
LCL=0
150145140135130
20
10
0
Observation
Valu
es
2824201612840
LSLUSL
LSL 1USL 3
Specifications
1001010.1
Overall
Specs
Shape 1.582Scale 8.825Pp 0.07Ppk -0.18PPM 865483.11
O v erall
Student Employment Paperwork Cycle TimeI Chart
Moving Range Chart
Last 25 Observations
Capability Histogram
Weibull Prob PlotA D: 1.343, P: < 0.010
Capability Plot
Capability StudyPackets from 8.15.11 through 9.30.11
Change this to % not ppm
Analyze
Improvement Plan
Improvements
1 Obtain the required data from the department hiring the student as a toll-gate before allowing the process to be initiated.
2 Scan all documents in the employment packet upfront and house them in ImageNow where an electronic work-flow system can be implemented.
3 SES will link the FERPA form in the ImageNow system to the Registrar eliminating duplicate scanning and housing of the form.
4 Initiate the email from Personnel rather than Student Employment Services informing the student of their UIN and training requirements.
Improve
Implementation PlanImprove
Ref # Action Action by Due Date Status Completed
1 Develop New Hire Form BethAnn Hoover 2.6.12 Drafts are being circulated for input 2.9.12
2 Load ImageNow on HR staff's computers Nancy Giles 2.2.12 IT has been contacted 2.16.12
3 Train HR staff on how to use ImageNow BethAnn Hoover
Wes and Carl from IT will need to be involved as BAH does not know how to do some of what needs to be done.
2.16.12
4 Test the work flow and messaging system in ImageNow BethAnn Hoover Test has been done with test data. 2.16.12
5
Develop new email templates for use by Kristi when she sends the UIN and training email to students and departments
BethAnn Hoover and Kristi Neill 2.9.12 Kristi and BethAnn worked on this
and have the form ready to use 2.15.12
6 Request a new email address for Payroll to use. [email protected] Nancy Giles NA We do not need to do this after all 2.15.12
7Update all the forms and other email templates used to send to departments after they post a job
BethAnn Hoover 2.22.12
Form are done. But they need to be uploaded into web site. Check on non-student stuff. 4.18.12: Forms cannot be posted to website full roll-out of the process. Non-students will now all route through HR.
8 Update checklists and resources and post to the web BethAnn Hoover 2.22.12
Update process started. 4.18.12 Checklists are sent out on a case-by-case basis, but cannot be put on website until full roll-out.
9 Test a few jobs from start to finish to see if the system works BethAnn Hoover 3.23.12 Completed 4.6.12
10Schedule a meeting to let departments know of the process change
BethAnn Hoover 3.1.12 Meeting will be set for sometime week of May 14th.
Student Employment Paperwork Process Flow After LSS – 13 Steps
Before Minitab’s Quality Companion
Improve
Design Of Experiment1. Select beta-tester offices to use the newly designed
forms when hiring a student.2. Earmarked four packets to track from start to finish
through the new work-flow.3. Scan completed packets into ImageNow and initiate
the established electronic work-flow.4. Communicate among stakeholders through each
step of the process as the packets progress in the workflow.
5. Modify “New Hire Form” and ImageNow workflow process with each packet to implement agreed upon changes to the process.
6. Conduct a processes debriefing after 4 packets are completed using the new system.
Final FMEA
Full Final FMEA
Process Step # Process Step Key Process Input Potential Failure Mode Potential Failure Effects
SEV
Potential CausesOCC
Current ControlsDET
RPN
Actions Recommended Resp. Actions Taken
SEV
OCC
DET
RPN
Proc
ess
Step
What is the process step
What is the Key Process Input?
In what ways does the Key Input go wrong?
What is the impact on the Key Output Variables (Customer Requirements) or internal requirements?
How
Sev
ere
is th
e ef
fect
to th
e cu
stom
er?
What causes the Key Input to go wrong?
How
ofte
n do
es
caus
e or
FM
occ
ur?
What are the existing controls and procedures (inspection and test) that prevent either the cause or the Failure Mode? Should include an SOP number.
How
wel
l can
you
de
tect
cau
se o
f FM
?
Ris
k Pr
iorit
y N
umbe
r
What are the actions for reducing the
occurrence of the Cause, or improving detection? Should
have actions only on high RPN's or easy
fixes.
Whose Responsible
for the recommende
d action?
What are the completed actions taken with the recalculated RPN? Be
sure to include completion month/year
How
Sev
ere
is th
eef
fect
to th
e cu
stom
er?
How
ofte
n do
es
caus
e or
FM
occ
ur?
How
wel
l can
you
de
tect
cau
se o
r FM
?
Ris
k Pr
iorit
y N
umbe
r
2
SES: Staff Validates Packet Contents are complete
Input 3: Completed packet
Student does not know necessary info (address, how to fill out the W-4
Time delay while the student gathers the needed info 6 Naïve 8
Staff on-hand to help students as they complete the packets to answer their questions
5 240Training departments and providing written instructions to students
Coordinator of SES
5.16.12 Campus wide training. Forms and web site will be updated and launched the day of the training.
6 8 3 144
11
Personnel: UIN and Training Info is Emailed to Student
Input 2: Completed employment packet
Student does not know necessary info (address, how to fill out the W-4
Time delay while the student gathers the needed info 6 Naïve 8
Staff on-hand to help students as they complete the packets to answer their questions
5 240Training departments and providing written instructions to students
Coordinator of SES
5.16.12 Campus wide training. Forms and web site will be updated and launched the day of the training.
6 8 3 144
5
SES: Verifies All Info From The Department and Student Is Correct and Complete
Input 2: Hiring report form Incomplete Cannot process the final
hiring paperwork 8 Dept. is not trained 7
SES provides detailed instructions on how to complete the hiring process. Web site that contains instructions. Annual training.
4 224
Training provided in-pers. Written instructions both hard-copy and on-line. SES calls to follow up.
Coordinator of SES
5.16.12 Campus wide training. Forms and web site will be updated and launched the day of the training.
8 5 3 120
Process: Student Employment Paperwork Process Revision DateAuthor: Denese Skinner Contributors:BethAnn Hoover, Kristi Neil, Lana Stephens, rev 0 4.20.12Phone: 806.651.2345 Nancy Giles, Becky Lopez, Harvey Hudspeth
Process Owner Approval:
BethAnn Hoover 4.30.12
Process Process Step Variable NameInput / Output (I/O)
Process Specification(LSL, USL, Target)
Historic Cp / Cpk &
(date)
Measurement Technique
Historic MSA &
(date)
Sample Size
Sample Frequency
Control Method
Reaction Plan (contact / action)
Student Employment
Packet Process
SES: New Hire Form submitted New Hire Form I
LSL=NHF submitted prior to student hiring. USL=NHF submitted within 3 days of hiring
the student.
NA Visual Inspection NA 30 Every 18 weeks
Clearly articulated
policy provided with each job
posting
Retraining for hiring supervisor
Student Employment
Packet Process
SES: Staff Validates Packet
Contents are complete
Completed packet I LSL & USL=Accurately
completed packet. NA Visual Inspection NA 30 Every 18 weeks
Thorough written
instructions. Properly
trained staff.
Retraining for Career Services' staff
Student Employment
Packet Process
SES: Verifies All Info From
The Department and Student Is
Correct and Complete
Hiring Report Form I LSL & USL=Accurately
completed form NA Visual Inspection NA 30 Every 18 weeks
Thorough written
instructions. Properly
trained hiring department.
Retraining for hiring supervisor
Student Employment
Packet Process
SES: Scan Employment
Packet and New Hire Form into
Image Now
Scanning I LSL & USL=Clear Scan NA Visual Inspection NA 30 Every 18 weeks
Fully operational scanner.
Trained staff
Repair scanner. Retrain Career Services' staff.
Control PlanControl
Hand-off training• Training luncheon hosted on May 16, 2012 by
Student Employment Services, HR and Payroll to explain the new process. Anyone who hires student employs will be invited
and encourages to attend.
• Written documentation of process steps and requirements are updated and provided via Student Employment Services’ web site or in hard copy.
• One-on-one training for supervisors who did not attend the luncheon or newly employed supervisors.
Control
Final CapabilityControl
108642
LSL USL
LSL 1Target *USL 3Sample Mean 6.05088Sample N 30StDev (Within) 2.19755StDev (O v erall) 2.17869
Process Data
C p 0.15C PL 0.77C PU -0.46C pk -0.46
Pp 0.15PPL 0.77PPU -0.47Ppk -0.47C pm *
O v erall C apability
Potential (Within) C apability
PPM < LSL 0.00PPM > USL 1000000.00PPM Total 1000000.00
O bserv ed PerformancePPM < LSL 10769.12PPM > USL 917478.59PPM Total 928247.71
Exp. Within PerformancePPM < LSL 10216.25PPM > USL 919292.30PPM Total 929508.55
Exp. O v erall Performance
WithinOverall
Process Capability of After LSS
Owner Sign-offControl
Ref # Document Update Actions Required
(be specific) Action by Due Date Status Completed
1 New process flow chart
Internal consciences that the new process is acceptable and can be executed
LSS team 1.13.12Team meeting held and agreement unanimously obtained
4.13.12
2 Supervisor Training
Schedule training to roll-out the new process to stakeholders. Develop training that is sustainable and flexible
LSS team 2.15.12The training is being developed and is scheduled to be hosted on 5.14.12
5.14.12
3 Data Collection
Use the data collection system established to monitor and report on outcomes. Quarterly reports submitted
Hoover 2.15.12Initial data collection system is in the process of collecting the initial data
5.30.12
Final Project ReportControl
# of Days Sigma Level
Standard Deviation
% outside of Specs
# of Process
Steps
Before LSS 7.87 -.9086 ST 5.36 82% 19
After LSS 6.09 -1.40 ST 2.18 93%13
32% reduction
Project Goal: Decrease the cycle time from an average of 7.87 working days to 3 working days
• Hard money savings of $946.55 annually.• Improved opportunity to be in compliance with
Federal and State regulations.• Improved Standard Deviation of the process
Next Steps• Look for ways to speed up background checks. Background
checks were not required of all student employees until LSS examined the process and implemented mandatory checks for all student employees.
• Request modifications be made to TimeTraq to allow students to be entered in advance of their start date without triggering the generation of a timesheet.
• Request modifications to be made to BPP automate emails to students and managers when key processes are completed containing UINs and access detail.
• Look for opportunities to streamline the employment packet process for international students, re-hired students, and students that work multiple jobs on campus.
• Design a system that has an electronic employment packet that can be completed on line. This will eliminate the scanning step in the process. The I-9 and the W-4 will be the only forms that cannot be virtualized.
Contact Information:Denese Skinner, MEd, LPC-S
Director, Career and Counseling ServicesWest Texas A&M University
PO Box 60728Canyon, TX 79016
Web site for the project http://www.wtamu.edu/student-support/cs-
fac-staff-lean-six-sigma.aspx