Rediffmail Enterprise - Cloud email solutions

Product Info1

TABLE OF CONTENTS 

Executive Summary IntroductionAbout usOur customers & AwardsOur customer testimonialsRediffmail Enterprise – A snapshotRediff.com as a Preferred Solutions Partner Cloud mail SecurityCloud mail MobilityAdvanced anti-spam systemRobust Admin featuresMail user featuresBack up & restoreArchivalData MigrationAccount management & supportMail ArchitectureNetwork ArchitecturePeering for performanceCommercials

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For many organizations, IT itself is not their core competency let alone managing email services.

Yet increasingly their business emails are their critical support mechanism and one of the key driving force in today’s competitive landscape.

Executive summaryRediffmail Enterprise facilitates the email communication between a network of people, who can be your employees and your market - Customers, Agents, Consultants, Dealers or Distributors  with all the restrictions and monitoring that your business just requires.

Access your mails from anywhere at anytime, via our user friendly web mail interface on your favorite browser, or by configuring your favorite desktop email client or on any mobile OS like Android, Windows, iOS and BlackBerry. High service availability (reliability),

With High security, Dedicated infrastructure, Enterprise-class features, Powerful admin controls, and Responsive technical support, no wonder Top 500+ Indian companies use Rediffmail Enterprise and incidentally won the prestigious CIOs choice award 2014.

Rediffmail Enterprise is a cost-effective corporate emailing solution designed for organizations who would wish to utilize their valuable time and resources on some other better biz application development and research opportunities, rather then maintaining and supporting their own internal e-mail infrastructure.

On-premise hosted email can quickly raise the capital cost for hardware and recurring maintenance costs in addition to the need for skilled technicians to constantly battle the ever growing malicious viruses, software and hardware crashes, which can keep your business away from some crucial and very important information for hours.

Rediffmail Enterprise is a robust emailing system on the cloud that will handle all your heavy interoffice emails, over a secured network & will protect your sensitive communications.

This will not only save on your cost of printing & mailing regular information to your network of people, but also protect your company from the fastest growing number of Virus threats and gives you a Spam Free emailing service.

“Rediffmail Enterprise helps

you stay connected to

your market and employees”

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Rediff.com is one of the top internet companies in India. 20 MM unique users worldwide.

> 15 years Mailing Experience

96+ MnRegistered usersListed (RDF)

DoT(Govt. of India) Committees

About Rediff.com & Rediffmail Enterprise

Home grown enterprise application that is

constantly evolving

As the1st Indian representative of MAAWG (Messaging anti abuse working group) help address issues relating to SPAM originating

from India.

Part of government and technical committees which defines policies

regarding email transmission in India.

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Big Data Innovation Award for Best Enterprise Email - 2013

CIOs Choice Award for Best Enterprise Email - 2014

Award winning Cloud email service, year after year!

Our customer are 500+ Top Cos, CIOs & IT Managers

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“ Rediff’s email solution is pretty good and reliable. We are also pleased with the quality of support provided by the team at Rediff. “

PrasadVP, Ops & TechVistaar Financial

“We subscribed for Rediff enterprise mailing solution after migrating from Zimbra Exchange. We're glad to mention that Rediff's Enterprise mailing solution has benefit our organization with advanced features like Mobile client, Bulk IDs management and Attachment restrictions etc. We highly recommend Rediff Enterprise Mailing Solution“

zulquarIT ManagerCeaseFire

"Rediff's efficient services with prompt support and state of the art features, has provided trouble free e-mail environment in our organization. Today we have keepitonn.com and ebellfashions.com running on Rediff Mailing Solution platform. Highly recommendable mailing solution for Corporates."

SandipIT ManagerSystem Admin

“Coming from QLC, We evaluated many services and we are very delighted to select Rediff.com. Their 100% mail delivery, advance anti-spam, anti-virus, and complete mail sync across different devices has proved them a must-have Corporate mailing service provider. We highly recommend them to all those looking for a stable and efficient mail environment.”   

SanjeevIT Manager D.Pauls Travel & Tours

"We have been with Rediff from past two years.We're very happy with Rediff's customer support. They have been very prompt to any of our queries.”

Yatendra Head- Info TechGokaldas Exports

Testimonials from our customers

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Rediffmail Enterprise as a preferred solution partner

Rediff.com is perhaps the best available partner in the web based email solution space in India.

1. Cost effective enterprise email solution provider with flexible mail boxes that allow reallocation of space and pay for what you use.

2. Expertise – Home grown application with with over 15 years of mailing experience. The longest working web based email service in India.

3. Constantly evolving product development process to provide you cutting edge features.

4. Multiple data centers in INDIA5. Time tested technology for guaranteed delivering communication to

96+ Million users on Rediffmail platform and thousands of corporates, daily.

6. Fully integrated and managed email service with no CAPEX and reduced OPEX

7. Highly secured mailing system with encrypted data transmission and regular security audits

8. In built advanced multi layered SPAM and virus protection9. 99.9% uptime - Robust infrastructure with Data and network

redundancy to take care of any surge in email usage or growth of users and storage.

10.Easy integration with other core applications and unlimited bandwidth and data-transfer

11.Dedicated account management & responsive customer support on phone and email, with an escalation matrix to ensure help anytime, anywhere.

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Secure storageWe know how important your data is for you and hence we make sure that all your all mail data is stored at secure locations at multiple India datacenters at at Reliance DAKC, Navi Mumbai, Tata and Bharti Airtel.

Vulnerability detection systemsHacking is foiled before the process begins. It blocks the access to mails if any deviation is found from the standard email usage.

Security AuditsSystems are fortified through rigorous security drills and are up-to-date with latest security patches. They are also audited by third party tools to ensure no vulnerability is left.

Secure transmission

Since security is an inherent requirement of any business email, we provide a secure login to the mail service using 'https', where 's' stands for secured. This ensures that no unauthorized entity can intercept your information.

The email security over SSL can also be enforced when accessing mails on mail clients such as outlook, thunderbird, etc.

Rediffmail Enterprise - Security

Data leak protection in Admin control

Mail access restriction - Prevent people outside your network from accessing your email. Restrict certain users from accessing mails outside your company network or allow them to access mails only on secure channel. Control user mail access for more than 10 channels like HTTP, POP3 , IMAP etc.

Attachment and mail flow restrictions - Protect the inflow and outflow of data by framing suitable policies on the attachment and sent/received emails from a domain or an individual.

Mail monitoring - Prevent a mischief or control the quality of the mails sent or received by an individual by setting up a mail monitoring on that account.

Admin also can set rules to have your employees change their account password periodically. Decide the complexity of the password and ensure security of the email accounts.

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I P Black List Filters

INBOX JUNK

genuine mails delivered to the user

False +ves < 1 %

Incoming messages

Rediffmail / Rediffmail PRO MX cluster

2-3% messages filtered here

50-60% messages are blocked here based on the sender's IPs

reputation

Filters around 25-30%messages

Identifies the mails as:Containing Virus, Phising, 419,Viagra, bad URLS, Bulk mail, etc

Reputation based filtering

Domain Signature / RDNS Filter / Fake NDR filter

Multi-layered spam protection -With our advanced mail filters such as IP check, reverse DNS, DKIM check, content filtering, user behavior patterns, etc; your inbox will always be spam free.

Inbuilt Anti-virus - The inbuilt anti-virus is capable of preventing any day zero virus outbreak as new virus definitions are updated in real time.

Custom SPAM settings - Customize the SPAM settings for an individual or entire organization by white listing or blacklisting an email ID or domain.

Rediffmail Enterprise Advanced Anti-Spam System

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Complete synchronization across devices (Add-on)

You take an action on one device and we synchronize it across all. Get same view of your mailbox on different devices.The action you take one device is synced back with all other access devices. Admin can assign complete sync account to an individual email id from his admin panel.

Mail sync – With internet access on multiple devices becoming a norm, you can keep mails on all devices and applications like outlook, webmail, and mobile phone in sync using complete mail sync. Manage your business emails from email programs on your desktop such as Outlook and Thunderbird or from your mobile devices such as Blackberry. Rediffmail Pro gives you the flexibility to use email from PC, mobile as well as tablets. Use it from a browser or our mobile app, it works equally well.

Calendar sync – Take control of your schedule as calendar events on Outlook can also be synced on mobile and vice versa.

Contact sync – You don’t have to remember email addresses while writing a mail from mobile as contact list is also synced.

Seamless access mails anywhere – PC, Mobile phone, Tablet

Mobile application – Access your mails from anywhere you want. We have designed an app that lets you browse your emails on the go. The app is compatible with all the leading platforms such as Android, Symbian, iOS, Blackberry, Java, J2ME platforms and works on most phones and tablets

New mail notification – Don’t lose track of your important business emails. Get new mail notifications on your Smartphone/tablet as soon as they are received.

Remote wipe – Bring your own device policy has also increased the security threat. Administrator can block email access when an employee leaves the organization

Rediffmail Enterprise - MobilityWith Internet access on multiple devices becoming a norm, it is imperative that your mail is omnipresent.

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User Management 1. Add or Delete User/Email id- It enables the Administrator to add or delete a single user/ email id at any given time.

2. Search User/email id- A user/email id can be searched by providing any of his unique information like user code, branch, Email ID etc

3. User Status- Any user / email id can be ACTIVATED or DEACTIVATED by accessing his user status.

4. Access Privileges- Administrator can assign special rights and privileges to the user/email id as per the requirements.

5. Change Passwords- Administrator can change the password of any Intended user/email id.

6. Bulk Tasks - This feature enables Administrator to complete bulk/voluminous tasks at a time there by saving a lot of time. For example adding/deleting a bulk number of users/email id.

Domain Level Management

1. Login Page – Interface with your own Company Logo, business images and website link create / edit for login page / select theme

2. Password Policy – Set password for different users.3. Disclaimer – Set your own disclaimer.4. Manage Logout Link – Set which URL should the logout land on5. Manage Spam - Administrator can control SPAM filtering at domain level or

individual level.6. Attachment Restriction - Restrict attachments of specific sizes & type from

being sent / received.7. Domain / User ID Listing - Customized whitelisting of user ids/domains.

MIS Reports & Analytics

Admin gets a continuous report to help you to control the usage and costs.1. Usage of total accounts allocated to the domain2. Total usage of space3. Detailed MIS reports of all user ids created4. Mailbox quota provided to each user5. Mailbox quota used by each user per month6. List of Inactive/Disabled user ids7. Last login date and time each month

Enterprise class Admin FeaturesYour IT administrators need many different tools to protect your company’s interest. Efficiently manage the email service of your company with our easy to use control panel on the web.

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Newsletter 1. Send updates to your employees via Newsletters. You can Create/ customize, Upload and Manage the Newsletter with an easy to use WYSIWYG editor; You can also add images and links to enrich the mail.

Rediff – Value Added Services

1. Email Archival – You can archive emails received or sent by email ids on your domain

2. Full Mail Sync – Sync your mailbox across all devices.3. Calendar Sync – Sync your Calendar across all devices.4. Backup & Restore – Restore all your mails if your system crashes or your

mails are deleted5. Two way authentication – One time password for enhanced security.6. Bulk & HTML Signature – Upload Signatures in digital format.7. File Sharing – Upload files on Rediff Cloud and Share Link. Upload &

manage large files, document, images etc to the cloud and share it with your employees. This saves the bandwidth by eliminating the need to upload these files repeatedly.

8. Sync with Clients like Outlook , Thunderbird, Windows Live9. Restriction of Incoming and Outgoing - Once the restrictions are applied,

the User will no more be able to send or receive mails matching the conditions specified by Admin.

10. Mailing List - Communicate with employees faster by creating groups for e.g. you can create a group of your entire sales team members under group ID sales@yourcompanyname.com, so any email sent to this email ID will be delivered to all the members of your sales team.

11. Alias Management- Receive mails from many addresses at the same POP account.

12. Catch all - Never lose out on any business opportunity with Catch All service. A smart feature that catches all the emails sent to your company domain, even the miss-spelt ones. It's like having innumerable email IDs to receive mails at no additional cost.

13. Auto-forward Emails- an email id for which auto-forward has been set, the mails also gets delivered to the auto forwarded email id's mailbox

14. Mail Access Restriction – Restriction based on IP,LAN,Web

Enterprise class Admin Features

Request for a demo to see the complete admin features in action.1

Here is a rich email experience that lets you do more. It has all the basic features that is expected of an email service and much more.

Webmail user features

Basic Emails that auto update and show you the latest mails without having to refresh every now and then. Rich interface that lets you multi-task using tabs. Delete unwanted mails quickly with a handy delete button.

Mail filters You can organize your email efficiently through our mail filters by specifying the folders where you want to receive mails from certain people or related to certain topics. These folders are accessible even when you access your email from your mobile or tablet.

Pull mails from other accounts

Pull emails from multiple email IDs into a single email account. From this single ID, you can also choose to 'send mail as' any of the multiple IDs.

Auto forward You can forward all your important business email accounts in to an alternate email ID. It helps to backup the emails and monitor the email usage.

Custom logo & company login page

You can brand the email service with your company logo. Have a customized login page for your employees to login from. You can also use that page to show useful information or updates to your employees. Also have a custom login url like mail.yourcompanydomain.com.

Office Chat Enable an intra-domain instant messaging for enterprises. Instant messaging is integrated in webmail and users can chat from their browser window only. Once provisioned, the instant messaging gets enabled for all the users on the domain.

Also have features Manage calender & contacts, Advanced search, Vacation mail, Change themes, etc. Request for a demo to see the complete features in action.

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Complete Mail Sync on all devices (PC, mobile, laptop, tablets)

IMAP protocol makes sure that you get to see same mailbox across all the devices, be itlaptop, desktop or a mobile phone. The action you take one device is synced back with all other devices from where you are accessing your mails. For e.g. If you delete a mail from your laptop and then check your mailbox from mobile, the mail would have been deleted from mobile also.IMAP has facility where it downloads only the header of the mail which includes from address, subject line and short snippet of mail. Only when you decide to read complete mail it downloads entire mail with attachment. In POP protocol, you don’t have control which mails to download and all the unwanted mails with heavy attachments get over downloaded on your PC. IMAP protocol helps you to save your bandwidth cost by allowing you to decide which mails to download.

Calendar Sync Sync the important events across the multiple devices and also have Free/busy look up

Global Address book

The global address book is set of email addresses which are available to all email users on particular domain by default. The global address book is managed and maintained by email administrator of the domain. All the email IDs created on a particular domain are part of global address book by default. However, this address book is maintained at server and local desktop client such as outlook does not have access to it. If most of the users in an organization are using outlook to access their mails, they will not know if there are any updates to global address book.

Global address book sync

Rediff.com has developed a plugin for outlook 2007 and outlook 2010 to access global address book of the domain on desktop client. Once the user installs this plugin on his local machine, the global address book gets downloaded in outlook. User can search and send mails to other users on domain using downloaded address book. The connector plugin also makes sure that global address book on local machine is always in sync with global address book on the server automatically. When user is writing a mail, the contacts is global address can be added in ‘To’. This plugin also supports the auto-completion of email address as well as keyboard shortcuts

Chat Internal communication within the domain from within your webmail.Mobile Mail app Access your webmail on any smart device like mobile, laptop, tab : Access

mails on move Same look and feel, Check Calendar and Sync events, Mail Notification and more.

Add-on Features

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Archival as a Service

As an administrator you can store a copy of emails from important email accounts into an archival mailbox and prevent data loss.

All incoming and outgoing emails stored for anytime accessEach email, whether sent or received from any user is saved for immediate retrieval.Access to the Archival accounts is quick, easy and secure. Recover deleted emails, access emails of any user that is no longer with the company or retrieve emails for compliance purposes Create multiple archival accounts as required, to store emails of users based on designation/location etc

Powerful access to your email archival accountsAccess to archival accounts is available anywhere if you have a web browser. The web based Search makes it easy to find and recover emails based on key fields such as Sender/Recipient Names, Subject.The archival accounts are POP3 enabled and can be easily configured onto any local mail client such as MS Outlook/Outlook Express. The downloaded archived emails can be further backed-up to any local resource such as a high capacity work station, tape drive etc

Integrated with your Administrator Control PanelManaging Email archiving has never been easier and now it can be done directly from the Administrator Control Panel. This integration makes it easy to use and reduces the overall complexity. The setup process Incoming Email Archival Create a central archival mailbox which will store all received emails of selected or all user ids Outgoing Email Archival Create a central archival mailbox which will store all sent mails (sent from any mail client, web interface or mobile) of selected or all user ids

Add-on Features - Archival

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Add-on Features - Back up & Restore

Internet

Rediff Servers Backup Check

InboxSent

Custom1Custom 2

Primary mailbox Backup mailbox

InboxSent

Custom1Custom 2

Mails received

Mails sent

Mailbox structure sync (folders & Rules)

Restoration of mails

Backup Copy

An automated, scalable and very easy to operate cloud based email backup system where all the mails sent and received by the user is stored in separate system along with user’s folder structure - a replica of user’s primary mailbox. Salient features are as follows :

1. Continuous backup - Administrator now doesn’t have to worry about the periodicity of the backup. In Rediff’s email backup solution, the mails are backed up as soon as they are sent or received by the user. Even if user’s laptop crashes, administrator can restore the entire data back as without any loss of emails. 2. Device agnostic - As the users are accessing mails from different devices, it is very important for back up email data residing any of such device. Rediff’s email backup solution makes sure that all the incoming and outgoing mails of the users are backed up irrespective of device or client user is using. 3. Accidently deleted emails - Since the email backup is taken at server, even if user accidently deletes any of the mails, itstill be available in user’s backed up mailbox. Administrator can help user to restore the deleted mails. 4. Easy restoration of backed up data - The mailbox restoration is as simple as a one click of the button. Administrator just needs to specify the user’s email address and click a button to restore the data back into his primary mailbox. Moreover if user doesn’t want entire data to restored, administrator can select the time range and only the mails sent or received in specified time range will be restored to primary mailbox. This facility is particularly useful if user want to restore the deleted mail. 5. Backup policy - Most of the times, it is not necessary to maintain backup of all the old mails of the users. To Optimize the space utilization in backup mailbox; you can select a backup policy period of 3-Months, 6-months or 1 year. We will store only the mails from selected period in backup mailbox.

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Seamless transition, Migration & Account management

Data migration

If you are worried about your existing data on the on-premise system or existing service provider, you can migrate the data on Rediffmail Pro platform without any data loss, if the data is compatible with Rediff format.

Do let us know the approximate amount of data in GB to be migrated to Rediff platform.

Transitioning team

Our transitioning team handholds you to setup your emails and domain policies.

The team also conducts training and helps you with the start-up procedure.

Integration with core applications

RediffmailPro mailing solution easily integrates with business applications like CRM, ERP, active directory, advanced DLP or gateway solutions.

Dedicated account manager

Account manager - Your queries will never be unattended as a dedicated account manager is available whenever you need.

Email and phone support - Our technical customer support executives are available on phone as well as email. Our team goes the extra mile to help you with your email setup.

Escalation matrix and SLA - Aggressive SLA reflects the confidence we have on our service and a well-defined escalation matrix ensures that your query gets resolved on time.

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• Highly scalable - horizontally as well as vertically

• Robust architecture to take care of any spike in service requests

• Near zero latency in response

• Service oriented architecture

Mail Architecture

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Server load balancing

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Network Architecture

Robust infrastructure with 99.9% uptime

No single point of failure - Components in our network architecture have a counterpart. An automatic switchover makes sure that systems are up even if one of the components fails.

Data redundancy - Data is stored on high performance disks with RAIDS standard to assure that the data is copied to multiple disks and is available at the right time.

24x7 network monitoring -A dedicated network team monitors the network 24x7x365. Along with early warning systems, an uptime of up to 99.9% is assured.

Data centers at 3 different location

Secure data transactions

Peering with major ISPs

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Peering for performanceArchitecture of Peering with almost all ISP’s and Email Service providers

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jeevav@rediff.co.inDirector

Rediffmail Enterprise Online9821433192

Rediff.com India Limited (Nasdaq: REDF) Mahalaxmi Engineering Estate,

L.J. Road # 1, Mahim (West) Mumbai 400 016. India Tel: +91-22-61820000. Fax: +91-22-24455346

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