© 2013-2014 Avanade Inc. All Rights Reserved.

Redesigning How Businesses Work with Microsoft Dynamics and Mobility

Dan O’Hara: VP, MobilityMatt Joe: Chief Technology Innovation Officer, North America

Dynamics CRM

Presented 5 March 2014at Convergence 2014

Dynamics AX

1

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Avanade at a Glance

Founded in 2000 by Accenture & Microsoft

Focused on Microsoft Technologies

More than 20,000 professionals

More than 70 locations in 20 countries

Just below US $2 billion revenue

More than 20% average yearly growth since our inception in 2000

Trusted advisor to more than 800 customers in all industries

Realized an average of 95% satisfied customers

• 60+ Microsoft Partner of the Year awards received including

seven years as Microsoft Alliance Partner of the Year (jointly

with Accenture).

• Gold Windows Embedded Partner

• Computerworld’s 100 Best Places to Work in IT, 2013

• CRF Institute: Top Employers in Europe, 2013

• Training Magazine: Top 125 Global Training Organizations,

2013, 2012, 2011, 2010

• Diversity Employers Magazine: Top 100 Employers, 2012

Application Development Application IntegrationApplication Lifecycle ManagementBusiness IntelligenceCollaboration and ContentCommunicationsCustomer Relationship Management (VAR)Data PlatformDesktop and DeploymentDigital MarketingEnterprise Resource Planning  (VAR) HostingIdentity and AccessLearningManagement and VirtualizationMessagingMidmarket Solution ProviderMobilityOEMProject and Portfolio ManagementServer Platform

In 21 categories out of 25:

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The Digital Business: Work Redesigned

COLLABORATIVE AND MOBILE

ENGAGING EXPERIENCES

FLEXIBLE PROCESSES

CUSTOMER CENTRIC

DIGITALBUSINESS

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Work Redesigned: The New Customer Journey

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The World We Live In: The new enterprise

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Changing Your Approach: Customer and employee-centric applications

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Changing Your Approach: Customer and employee-centric applications

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Changing Your Approach: Customer and employee-centric applications

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Global Motorcycle Manufacturer

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Global Motorcycle Manufacturer

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Dynamics CRM

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A CRM solution that works with their customers and culture

Business situation • The company’s ability to deliver a personalized experience was hampered by the lack of ready access to customer data• Off-the-shelf solutions failed to address the way in which staff actually interacted with customers • A truly global CRM solution was critical

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Insight-enabled Loyalty: Creating a new customer experience

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Reimagining the Store

It’s a bird

!

It’s a plane!

It’s a re

tail store (w

ith

unique customer

interactions)!

Avanade Back office (Dynamics

AX Retail)

Avanade Services

Delta Service

s

Delta Security & Firewall

Wireless Internet

POS App on Plane

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Dynamics AX: Separating the POS from the store

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Delivering Dynamics AX Above the Clouds: Mobile PoS Focus

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Microsoft Dynamics AX Application DB

App DB

Retail HQ

CD

X

CD

X

SOA IIS Secure Web Services

CDX - Sync ServicesAll Standard Async Dataflows

Staff Information Flight Information Products Pricing Comp and Refund

Reasons Transaction Payment

Product master Flight settings Transactions Etc…

POS on Tablets and Phones

SQLite

Retail Back office Product Information

Mgmt. Merchandise Mgmt. Flight Setup and

Assortment Sales Audit and

Reporting

Application, Environment, and Network Security

POS on Tablets and Phones

SQLite

POS on Tablets and Phones

SQLite

POS on Tablets and Phones

SQLite

POS on Tablets and Phones

SQLite POS on

Tablets and Phones

SQLite

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Dynamics AX

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Redefining In-flight Customer Interactions: Delta wanted a mobile platform that replaced POS and offers real-time communication with corporate centers

Business situation •Wants to better connect flight staff to passengers while on the plane •Looking for cheaper, more flexible alternatives to current, single-purpose point-of-sale system •Needs to enable real-time communications between planes and airline offices on the ground

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Digital Airline Platform

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Enabling a New Kind of Customer Service

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Redesign how Your Business Works with Dynamics and Mobility

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Enabling a New Kind of Productivity

• Connected Retail: Assisted Selling on BYOD

Thank you!