redefining resolution: lancaster (london) hotel harriett woolfe
TRANSCRIPT
Lancaster LondonMediation and Resolution
What I’ll be covering...
• Our Company culture and why this is important for buy in
• Power Balance
• Facts and Figures & when would Mediation work?
• Why it was right for us
• Revamping your policies
• Where are we now?
Why Mediation?
2013 2014 20150
10
20
30
40
50
60
49
38
15
Disciplinary figures before Mediation
2013 2014 20150
5
10
15
20
25
30
3531
1715
1821 22
Disciplinary Mediation
Disciplinary v Mediation
14%
45%
32%
9%
Mediation Topics
Minor misconducts
Breakdown in Communication
Verbal Arguments
Disrespectful Behaviour
Where are we now?
• ‘Rising Star in Mediation’ at the PMA National Mediation Awards
2015
• On the Sunday Times Top 100 Companies to work for!
•Journey to become a Five Star Hotel in 2017/18 and Mediation is just
one of the ways we engage our employees
• Mediation is integrated into Strategy Team Goals – vital for buy in!
• Our policies reflect our Company Culture
• We don’t alienate our employees, we embrace their struggles,
difficulties and challenges
• Human Employer that truly cares