redefining partnering models · example 5 – india unit of a retail multi-national ediscovery...
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Redefining Partnering Models
14 Nov 2014
Redefining Partnering Models
Narayanan Sampath
Head – India Business Unit Infosys BPO
Example 1 – India’s largest Telecom Company
Runs its own Captive Shared Service Center
Has outsourced selected services to partner • Order Processing, Invoice Processing, Collection Accounting, Financial Reporting
• For India & International operations
Blended (or Hybrid Model)
Partly Captive – Partly Outsourced
Example 2 – An Engineering Company
Supporting the acquisition of business in US and Europe
• Set up offshore unit in India & Poland – for Customer Service, Finance & Accounting, Sourcing & Procurement
• Focused on MRO spends and brought about significant savings • Developed Procurement Policy for the acquired entity
Outsourcing in a M&A scenario +
Stand-alone projects
Example 3 – A Public Sector Energy Company
Inventory Analysis & Optimization
– Review existing stocking norms for stores & spares ( ~ 250,000 SKUs)
– Recommend target stocking norms taking into account lead times, ordering
cost, inventory carrying costs, stock out, obsolete/ surplus inventory etc.
Stand-alone Transformation Project Implementation by Client
Example 4 – A Healthcare Group
• A four month assignment focused on Sourcing & Procurement
– Spend Analytics
(Normalized and cleansed data, Identify opportunities for Spend Aggregation, Vendor Rationalization, Sourcing Savings)
– Strategic Sourcing – Design Best-in-Class Procurement organization
• Follow-up - Setting up a Procure to Pay SSC
Stand-alone Transformation Project
Follow up with Outsourcing
Example 5 – India Unit of a Retail Multi-national
eDiscovery (litigation support) - Legal Process Outsourcing
– Electronic documents - Analysis, verification & extraction
– Scanning, indexing, OCR of paper documents
– Organize documents in folder structure, index & make them searchable
– Hosting documents on a platform
– Retrieval and reviews
Process Outsourcing
Example 6 – A leading Food & Beverages Company in the Middle East
Assessment of the existing Finance & Accounting Shared Service Center
– Benchmarking against best in class
– Recommendations to improve
Benchmarking
Example 7 – Infosys Group
HRO Process – Hire to Retire Processes
– 165,000 employees across the globe
– Recruitment, Training & Development, Performance Management, Reporting &
Analysis, Payroll processing, HR Help Desk
Finance & Accounting
– Order to Cash, Procure to Pay, Record to Report
Captive Operation
Summary
• Indian companies have a choice of different models
• Wealth of experience in working with global & Indian corporations – An
opportunity to adapt global best practices… in the Indian context
• Leverage global presence that can support operations across the globe – moving
into new geographies/ Mergers & acquisitions
• Technology as an enabler
• Flexibility
10
Spotlight
Transformation of Public Services
Income Tax Department
Centralized Processing Centre
Thank You!