RedCouch HealthNet

Michael CookMatthew CoxNancy Forero

Tony GucajJohn Rosenberger

Problems

2

Limited product line

Increased competition

Constrained revenue growth

Solution

3

• HealthNet• Turnkey, hosted medical

service

• Components• Wireless medical devices &

internet gateway• Cloud storage of medical data• Web services interfaces• Web portal for patient and

care giver access

Web Portal

4

Current State

• Provisioning• Provision partitions for

HDOs

• Reporting• View enrollment,

productivity & usage statistics

• Customer Care• Tier 3 support for medical

devices

Future State

5

Deliverables

For Gloco

• Web services interface• Web administration portal• Web reporting portal• New CRM screens

For HDO

• Web administration portal

6

Entities

7

Software Solution

8

Implementation Cost - Business Justification

• One time integration costs - relatively small• $800,000• 7 full time employees

• Pilot program - profits in year one• Profitable with 20,000 patients• $25 million from device sales alone

• Predicted 80% HDO take rate• High HDO satisfaction rate strengthens

Gloco’s customer relationships

9

Financial Justification

10

Customer Savings

11

Operational Governance

12

Project Timeline

Integration/Deployment Operation

13

MONTHS

Project Success

14

Implementation

Pilot Program Participation

Pilot Program Satisfaction

Sales of Devices & Subscriptions

Training of Gloco & HDO Personnel

Success Metrics

KPI Reporting• HDOs offering HealthNet• Devices Sold• Device Activity

Employee Performance• Training Scores• Customers per minute

Employee Feedback• Ease of use• Applicability to work

activities• Responsiveness• Suggested

improvements• Simplicity

Gloco

15

Q&A

HealthNet by

Integration - CRM

Functionality (Gloco CRM)• Administrator:• Create or Delete a new HDO• Add or Delete a HDO Administrator

• Manufacturing• Assign devices to inventory

• Shipping• Assign Device to User

• Tier 3 Support• Add or Remove End User within an HDO• Add or Remove a Device to or from Inventory• Assign or Unassign a user device

Demo - Add a new user

Demo - Add a new user, continued

Demo - Add new user - create goals

Demo - Add new user - set reading plan

Demo - Tasks - Alerts