Role description

Cairns and Hinterland Hospital and Health Service

Role detailsRole title Member – Community

Consultation CommitteeSalary Sitting fee applies

Status (temp/perm) Temporary (January 2019 – December 2019)Mid term recruitment

Closing date 11 January 2019

Unit/Branch Communications and Engagement

Division/ Hospital and Health Service/ Hospital

Office of the Chief Executive Cairns and Hinterland Hospital and Health Service

Contact name Nadine Pinto, Consumer and Community Engagement Officer

Location Spence St, Cairns Contact number 07 4226 3345

Queensland Health’s visionBy 2026 Queenslanders will be among the healthiest people in the world.

Our valuesThe staff and patients at Cairns and Hinterland Hospital and Health Service have helped develop a set of shared values that guide our behaviours and decision making in our workplaces. These values underpin our daily work, the strategies of our Health Service and help deliver Queensland Health’s vision.

At CHHHS, we demonstrate that we care about the challenges facing our patients and colleagues by taking time to walk in their shoes. Compassion is delivered with a warm hello, a smile, by genuinely listening and following through on concerns.

At CHHHS, we value accountability at all levels as it builds trust in our organisation, our people and our services. When we live up to our responsibilities, we earn respect from the people and communities we have made a commitment to.

At CHHHS, we value a respectful approach to our work and care as it builds strong relationships and trust. We encourage you to treat others as you’d like to be treated.

Date Reviewed:

At CHHHS, we rely on our integrity to guide us when the choice isn’t an easy one to make. It ensures we are making decisions that are transparent, truthful and for the greater good of our patients, colleagues and communities.

Your employer— Cairns and Hinterland Hospital and Health Service The Cairns and Hinterland Hospital and Health Service (CHHHS) has the responsibility of providing

public hospital and health services to a population of approximately 250,000 people. The primary catchment of the CHHHS covers an area of 142 900 square kilometres from Tully in the south, Cow Bay in the north and Croydon in the west. The outer western region of our Service encompasses extremely remote communities.

The CHHHS is committed to improving the health and wellbeing of all people in Far North Queensland by providing high quality acute healthcare services. Our staff are a part of the community we serve, and we strongly believe that health outcomes are enhanced by involving our community in the planning and evaluation of local health services.

Our Vision and PurposeTo provide world-class health services to improve the social, emotional and physical well being of people in Cairns and Hinterland and the North East Australian region through: Holistic, innovative and responsive models of patient care Caring, skilled and dedicated staff Partnerships providing internationally recognised education and research Equitable, integrated and sustainable services Engage and understand our community’s diverse needs

For more information on the strategic direction of Cairns and Hinterland Hospital and Health Service go to https://www.health.qld.gov.au/__data/assets/pdf_file/0033/663099/chhhs-strat-plan-17.pdf

The Communications and Engagement Team develops and delivers key communications and engagement across the Health Service including public affairs, consumer engagement, client relationship management, internal staff communications, website management, advertising, publication production, sponsorships and event management.

For further information visit the website: http://www.health.qld.gov.au/cairns_hinterland/

Your opportunityMembers of the Community Consultation Committees will provide advice and assistance from a consumer and/or carer perspective while advocating for the communities in their respective catchment areas on identified needs and priorities to inform health services in accordance with the engagement objectives from the Cairns and Hinterland Hospital and Health Service Strategic Plan 2018–2022.

There are mid term vacanicies for the location-based Community Consultation Committees - Cassowary Coast (1), and Trinity (2) hubs. There are four (4) vacancies on the Aboriginal and Torres Strait Islander Health Community Consultation Committee.

Your roleThe Committees will consult, engage and advocate on behalf of consumers and community groups to:

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support community participation and identify community healthcare priorities

provide advice to inform and enhance the cultural capability of local health services

increase positive interactions between community members and the Health Service

collectively identify and prioritise health needs of the Cairns and Hinterland area

provide advice on appropriate systems of information sharing between the community and the Health Service

complement the patient journey through participating in the development of health service consumer satisfaction surveys.

enhance community knowledge, understanding and access to preventative health services

provide specialist consumer advice to support community perspectives that guide the development, implementation and review of the Health Service’s strategic and operational plans

provide collective solutions, via the consumer’s networks to address health service delivery challenges

collectively monitor and feedback emerging community issues and priorities through the Consumer and Community Engagement Coordinator and the Community Advisory Group

communicate the value and benefits of consumer and community engagement for both the community and the Health Service

assist the Board in its communication and engagement with Health Service stakeholders

support initiatives, activities and projects as agreed with the Health Service.

Frequency of meetingsMeetings are held quarterly for three hours.

Orientation and TrainingConsumer Representatives will be offered training and support to fulfil their role on the Community Consultation Committee.

Payment and ReimbursementConsumer Representatives will be reimbursed for their time in accordance with the Cairns and Hinterland Hosptial and Health Service Community Representative Remuneration Policy.

Mandatory qualifications/Professional registration/Other requirementsNil required

How you will be assessed?You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under ‘Your role’, the ideal applicant will be someone who can demonstrate the following:

Be a current or past consumer, carer/family member or community person who has first-hand

experience of Cairns and Hinterland Hospital and Health Service health care service delivery.

Be active in the community, with strong community networks and a sound understanding of local or

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regional issues.

Has the capacity to reflect on and present community issues, rather than focusing on personal concerns or individual issues.

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Your applicationPlease provide the following information to the panel to assess your suitability:

Complete either the Expression of Interest Application Kit for Cassowary Coast, Hinterland and Trinity or the Expression of Interest Application Kit for Aboriginal and Torres Strait Islander Health.

Your current CV or resume, including the names and contact details of two referees. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current/immediate/past supervisor

How to applyPlease provide the information requested above to: chhhs-engagement@health.qld.gov.au

Additional information Applications will remain current for the 2018-2019 Community Consultation Committee term. Future vacancies may be filled through this recruitment process. Pre-employment screening, including criminal history and discipline history checks, may be undertaken

on persons recommended for employment. Roles providing health, counselling and support services mainly to children will require a blue card, unless otherwise exempt.

Applicants will be required to give a statement of their employment as a lobbyist within one (1) month of taking up the appointment. Details are available at https://www.qld.gov.au/gov/system/files/documents/lobbyist-disclosure-policy.pdf?v=1454302064

Organisational Chart

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