recruiter winners brochure 2012

Supported by:

Book of the Night 2012

[email protected] | 0800 073 42 43

Visit www.eploy.co.uk to see whatour customers really say about us.

JOB POSTING & REQUISITION - CV PARSING - 360° REPORTING - 100% MOBILE ACCESS - MODERN INTERFACE - CUSTOMISABLE WORKFLOW

ONLINE RESEARCH TOOLS - ONLINE TIMESHEETS - COMPLIANCE - JOB ALERTS - INTERVIEW SCHEDULING - TASK AUTOMATION

Passionate about web technology since 1998, leading the next

generation of recruitment software & mobile working.

Reliable, cutting edge recruitment tools through your browser

Intuitive, familiar, modern interface is totally customisable for your users

Instant online access for candidates, hiring managers and vendor management

Consistently achieving unrivalled levels of customer service & support

Completely cloud based managed service for your total peace of mind

Eploy® - Evolved from years of customer feedback and innovation

We always feel we are a valued customer and not just one of many accounts. I would be happy to recommend eploy®.

inspired by you!














inspired by you!

Recruiter Awards 2012 03

s a long-term partner of Recruiter, we are proud and honoured to support the

Recruiter Awards 2012 as headline sponsor.

As an industry, especially here in the UK, we seem content not to ‘pat ourselves on the back’ or take pride in our achievements, but these Awards provide the perfect opportunity for us all to do just that.

As ever, this evening will celebrate those within our industry who innovate and work tirelessly to create exciting and ground-breaking solutions to take our industry forward.

Eploy has been at the leading edge of recruitment technology since its launch in the late 1990s and talk of ‘recruitment in the cloud’ always brings a smile to the faces of our people at all levels.

Eploy is leading the next-generation of mobile working and is the original ‘in the cloud’ recruitment solution — it’s just that it took someone else to come up with the metaphor.

While striving to promote strong values, forward-thinking ideas and integrity, we have also been increasing our support and development teams with massive internal investment, in readiness for the launch of our new and exciting system — a revolutionary new technology that brings ALL communication channels together and into your inbox.

No other recruitment solution will give you so much — allowing you to send and receive messages from anywhere and from any device with all emails monitored, connected to records and stored in your system automatically!

Send from your phone and it’s instantly visible in Eploy. Receive SMS replies and they are instantly visible in

Eploy. Flag emails on your desktop and they are automatically flagged in Eploy and connected to your contact. No email synching, importing or copying — just real-time automated progress!

As a true browser-based recruitment system, there is no need to install software for remote accessing and it is completely compatible with all mobile devices regardless of operating system. Eploy’s unique workflow engine and flexible design allows for an unrivalled level of customisation with minimum cost and short lead times.

Its impressive suite of automated recruitment tools significantly reduces

administration costs so that return on investment (ROI) is measurable in weeks rather than years.

Leading the next generation of ‘in the cloud’ technology and mobile working, Eploy provides online recruitment, vendor management and applicant tracking software to an ever expanding client list and we look forward to working with some of next year’s winners who will undoubtedly find Eploy Connect™ a huge benefit to their business.

Congratulations to those shortlisted and to this year’s ultimate winners and let us hope for an entertaining, memorable and inspiring evening.

Chris BoghTechnical directorEploy

A

A word from our Sponsor

We celebrate with those within our industry who work tirelessly to create ground-breaking solutions

Edwin Avenue, Kidderminster, Worcestershire DY11 7rATel: 0800 073 42 43Email: [email protected]














inspired by you!














inspired by you!

Recruiter Awards 2012

What a night! We hope our Book of the Night from Recruiter’s Awards for Excellence 2012,

headline sponsored by Eploy, will remind you in the days, weeks and even years to come of a wonderful evening.

If you, your team or business took home a trophy tonight, congratulations! ‘Well done’ also to our shortlisted individuals, teams and organisations. Sourcing, attracting and bringing on board the best-fit talent are the most important drivers for building world-class organisations. Your contributions are a force multiplier for UK plc and global business.

Thank you also for your contributions tonight to this year’s chosen charity, Aspire Oxfordshire. This organisation is a sterling example of Third Sector ‘can do’-ism in helping UK people back into work. And we are committed to continuing to raise the bar for our own contributions to building a

professional, dynamic recruitment community. For instance, we invite you to mark your diary now for our exciting Smart Resourcing 2013 information-and-knowledge sharing event next February in London.

We also look forward to seeing you next spring at our Recruiter Awards for Excellence 2013.

DeeDee Doke, editor, Recruiter

Your host and enter-tainer for the evening is comedian-presenter-actor Rufus Hound.

This year, Hound is being seen as a team captain on ITV1’s Mad Mad World. In 2010, BBC One viewers voted him champion of Let’s Dance for Sports Relief for his

unforgettable recreation of Cheryl Cole’s routine for her hit Fight For This Love. He has also appeared on Think Tank, Argumental, Celebrity Juice, Never Mind the Buzzcocks, Thank God You’re Here, Famous and Fearless, and presented the final Top of the Pops.


Your contributions are a force multiplier for Uk plc and global business

HOSTED BY: RUFUS HOUND

www.recruiter.co.uk

REDAcTivE MEDiA GROUp17-18 Britton StreetLondon EC1M 5TP

EDiTORiAlT 020 7880 7606

SpONSORSHip & ADvERTiSiNGT 020 7880 7607

SUBScRipTiONS To receive a regular copy of Recruiter, the leading magazine for recruitment and resourcing professionals, telephone +44 (0)20 8950 9117 or email [email protected]

© 2012 Redactive Media Group. All rights reserved. This publication (and any part thereof) may not be reproduced, transmitted or stored in print or electronic format (including but not limited to any online service, any database or any part of the internet) or in any other format in any media whatsoever, without the prior written permission of Redactive Media Group.

Redactive Media Group accepts no liability for the accuracy of the contents or any opinions expressed herein. The publishers cannot accept liability for any loss arising from the late appearance or non-publication of any advertisement for any reason whatsoever. ISSN 1475-7478


U

05

A Word From Our Sponsor 03

Welcome to the Recruiter Awards for Excellence 2012 04

The Judges 06

Recruiter Awards Roll of Honour Winners 2012 08

Recruiter Awards Roll of Honour Winners 2011 09

Best Newcomer Agency 10

Best Recruitment Agency Marketing Team 11

Best Onboarding Strategy 12

Best Embedded Recruiting Team 13

Best candidate Experience 14

Best candidate care 15

Best Employee Referral Strategy 16

Best Retail Recruitment Agency 17

Best client Service 19

Best public Sector Recruitment Agency 21

Best Temporary Recruitment Agency 22

Best Apprentice/School leaver Recruitment Strategy 23

Best Engineering Recruitment Agency 25

Best Graduate/Trainee Recruitment Strategy 26

Most Effective Employer Brand Development 27

Best profesional Services Recruitment Agency 28

Best Global/international Recruitment Strategy 31

Best international Recruitment Agency 33

Best Banking/Financial Recruitment Agency 34

Most Effective Recruitment campaign 35

Best iT Recruitment Agency 37

innovation in Recruitment 39

Best Recruitment Agency to Work For 41

Outstanding Outsourced Recruitment Organisation 42

Best Technology innovation 43

Recruiter of the Year 45

Agency of the Year 47

Best Recruitment Team 49

charity page 50

cONTENTS


THE JUDGES

Semta is an organisation focused on skills development in the engineering sector. His other experience includes time with Marks & Spencer and DHL Express.

Steve Ball, finance director, Semta

Head of human capital & recruitment sector M&A advisory house specialising in UK and cross-border sell-side transactions, he is a chartered accountant and MBA.

tim Evans, managing director, Boxington Corporate Finance

He specialises in recruiting and retaining diverse talent across the multiple jurisdictions in which legal firm Linklaters LLP operates.

Felix hebblethwaite, global diversity manager, Linklaters

He has worked both in-house with Accenture and Marks & Spencer, and latterly he was executive director for HR recruiter Digby Morgan before setting up as an independent consultant

Matthew Chester, resourcing & talent consultant

She was a member of Hays’ UK board, where her responsibilities included HR, legal and purchasing specialisms. Previously she was a managing director of Badenoch & Clark.

Lynne hardman, MD, Specialist Business Portfolio, kellan group

With more than 15 years’ talent acquisition experience, she has designed and implemented some of the most innovative and successful resourcing solutions.

isabelle hung, global head internal talent acquisition, AMS

A specialist M&A adviser to the recruitment sector, he is also a regular contributor to Recruiter and a speaker at many recruitment events.

Christopher Clark, principal, highfield Advisory

Carve is a social business consultancy that advises a wide range of in-house and agency resourcing teams on the effective, strategic use of corporate social networking.

Paul harrison, managing partner, Carve Consulting

Founder and former chief executive of Empresaria Group between 1996 and 2011. He is a former lawyer with over 16 years’ experience growing international recruitment operations.

Miles hunt, founder and former chief executive, Empresaria group

our judging panel comprises leading experts and specialists from the world of business and recruitment. We are extremely grateful for the time and input they have put in to studying the entries and selecting the cream of the crop in the recruitment sector

06


He has 15 years’ experience as a City analyst and maintains an active interest in the recruitment sector, including writing regular columns for Recruiter and participating in industry seminars.

kean Marden, head of business services equity research, Jefferies int’l

Matthew Jeffery is a former winner of the Recruiter of the Year Award, author of Recruitment 3.0 & 4.0 and is currently head of talent acquisition EMEA & global talent brand for Autodesk.

Matthew Jeffery, EMEA head of talent acquisition & global talent brand, Autodesk

He is a pioneer of internal staffing team development and passionate about internal recruitment branding, source effectiveness and clear metrics management.

Roopesh Panchasra, head of resourcing, global brands, Expedia

An interim with experience gained in the HR and talent arena, he has worked as an interim manager with highly visible brands, including Ericsson, 3, BAA, BP and the BBC.

Dorian Webb, regional talent acquisition & management specialist, Ericsson

She has over 14 years’ resourcing experience, which include Unilever and BSkyB. She is also co-manager of The FIRM (The Forum for In-house Recruitment Managers).

Emma Mirrington, head of talent, Mars Chocolate Uk

He is responsible for all hiring into the Lloyds Banking Group in the UK, including resourcing strategy, policy and delivery for all permanent, non-permanent and contractor resources.

Lindsey tasker, group resourcing director, Lloyds Banking group

She specialises in international strategy and focuses on service industries. She is a coach and mentor to senior executives within business and team development.

gail Williams, international trade adviser, Uk trade & investment

He has been with management consulting giant Deloitte for more than 12 years’ and is experienced in venture capital and private equity.

James oliver, director, Deloitte

Began recruitment career 19 years ago as a consultant in Leeds and now manages Blue Arrow Group, incorporating staffing solutions, catering and managed services.

Mark Manaton, divisional managing director, Blue Arrow group

He is also chair of the Recruitment Society, director of the Association of Graduate Recruiters and an Ambassador for the Charity Soldier On! Previous companies include GSK and RBS.

Adrian thomas, head of resourcing, Network Rail

Before TfL, he was head of resourcing at Northgate Information Solutions and over the last 17 years has held various HR and recruitment positions across the private and public sector.

Alan Mackinnon, head of recruitment delivery, transport for London (tfL)


Recruiter Awards 2012 WinnersCAtEgoRiES 2012 WiNNERS Best Newcomer Agency Annapurna hr

Best Recruitment Agency Marketing Team impact recruitment services

Best Onboarding Strategy Network rail

Best Embedded Recruiting Team Meridian Business support

Best Candidate Experience Farrer & Co

Best Candidate Care Tangent international

Best Employee Referral Strategy Lifestyle services group with Creed Communications

Best Retail Recruitment Agency Elite Associates Europe

Best Client Service sanctuary Personnel

Best Public Sector Recruitment Agency sanctuary Personnel

Best Temporary Recruitment Agency Milestone operations

Best Apprentice/School Leaver Recruitment Strategy Network rail with Work Communications

Best Engineering Recruitment Agency CBsbutler

Best Graduate/Trainee Recruitment Strategy Boots UK

Most Effective Employer Brand Development LV= with ThirtyThree

Best Professional Services Recruitment Agency goodman Masson

Best Global/International Recruitment Strategy g4s

Best International Recruitment Agency Antal international Network

Best Banking/Financial Recruitment Agency oliver James Associates

Most Effective Recruitment Campaign McCann London graduate recruitment Campaign

Best IT Recruitment Agency Nicoll Curtin

Innovation in Recruitment Boots UK

Best Recruitment Agency to Work For McCarthy recruitment

Outstanding Outsourced Recruitment Organisation Transline resource group

Best Technology Innovation TribePad by Talent on View

Recruiter of the Year Mark Kelly, sThree (Computer Futures, Dublin)

Agency of the Year Amoria Bond

Best Recruitment Team KPMg

08


Recruiter Awards2011 Winners

CAtEgoRiES 2011 WiNNERS Best Newcomer Agency Forceselect

Best Diversity Recruitment Strategy E.oN

Best Niche Job Board Caterer.com

Best Embedded Recruiting Team hyphen (at Nokia)

Best Candidate Experience harrods

Best Candidate Care impact Teachers

Best Employee Referral Strategy harrods (Pink squid)

Best Retail Recruitment Agency Elite Associates

Best Client Service Morgan hunt

Best Public Sector Recruitment Agency iTN Mark Education

Best Temporary Recruitment Agency Meridian Business support

Best Healthcare Recruitment Agency The Pathology group

Best Engineering Recruitment Agency CBsbutler

Best Graduate/Trainee Recruitment Strategy Diageo

Most Effective Employer Brand Development PizzaExpress (Pink squid)

Best Professional Services Recruitment Agency goodman Masson

Most Effective Recruitment Strategy harrods

Best Multi-Sector Job Board Jobsite

Best International Recruitment Agency Penta Consulting

Best Banking/Financial Recruitment Agency selby Jennings

Most Effective Recruitment Campaign Pets at home/Jupiter Advertising

Best IT Recruitment Agency henderson scott

Innovation in Recruitment Words&Pictures/Careers in optics Working group

Best Small Recruitment Agency to Work For steria recruitment

Best Large Recruitment Agency to Work For Marks sattin

Outstanding Outsourced Recruitment Organisation Carlisle Managed solutions

Recruitment Personality of the Year Louise McCarthy-Teague, Meridian Business support

Small Agency of the Year The Pathology group

Large Agency of the Year skyBlue

Best Recruitment Team Atkins


n such a competitive category, human resources and IT recruiter Annapurna HR’s phenomenal growth and profitability really impressed the judging panel.

From a £686k turnover in year one to £2.56m in 2011, and a forecast of £5m for the next calendar year, Annapurna is also proud of its ethical credentials. Named after the Nepalese mountain and global environmental sanctuary, the firm is a member of the charity 1% for the Planet (www.onepercentfortheplanet.org), which donates 1% of its turnover directly to earth charities as nominated by our clients and candidates on an annual basis.

Another impressive feature in its submission was its strong, established client base, having won large national and international blue-chip clients in a relatively short space of time.

One reason for this success was the innovative use of its HR Transformation Network (HRTN), a leading HR thought leadership community consisting of around 3,500 HR directors, set up and facilitated by Annapurna. The HRTN meets eight times a year with guest speakers and gives Annapurna an excellent opportunity to build long-term relationships with a large community of candidates and clients both actively and passively. The network enables the firm to be recognised as pivotal leaders in terms of HR thought leadership and change, but also to have a living community of professionals to access when it receives contingency or search mandates. It has become a cornerstone of the business, giving unparalleled market knowledge and access to candidates at all levels, in all specialisms within HR.

FiNALiStS¬ Caritas recruitment ¬ Exsurgo¬ spencer ogden¬ Twenty recruitment

i

WiNNERBest Newcomer Agency


mpact Recruitment Services, a supplier of staffing solutions for the commercial, industrial and driving sectors based in Northampton, impressed the judging panel with its clear objectives and strategy.

Approaching its 10-year anniversary, Impact set a new strategy placing customers at the heart of everything they do, to achieve growth and improved business performance. This involved rebranding and launching a new service called Impact Extra, which offers all the employment help and information customers need at their fingertips.

The new brand identity was launched in December 2010. The Extra brand mark was a symbol of positivity, with added business benefits, an A+ service along with the strapline ‘A real recruitment force’.

The marketing consisted of four themed quarters based on customer insight and seasonal trends of their businesses, delivering digestible chunks of relevant information:• Q1 New Year, New Impact — announcing our new brand identity and to

communicate why Impact are different.• Q2 Spring into shape with Impact Extra — essential employment support at your

fingertips.• Q3 A leading recruitment service — reinforcement of our first-class core

recruitment service.• Q4 Thank you for your custom — Christmas campaign.

Impact Recruitment implemented a cost-effective, multi-channel strategy, which included a new website, PR and advertising in the local and business press to increase brand awareness, as well as direct mail shots and merchandise. The 2011 marketing spend show an impressive return on investment of 454%. The campaign encompasses all aspects of marketing and didn’t ignore traditional methods like mail shots ahead of e-commerce solutions.

FiNALiStS¬ Meridian Business support

i

WiNNERBest Recruitment Agency Marketing Team


etwork Rail’s entry demonstrated a real comprehension of an all-encompassing onboarding strategy. The judges were particularly pleased to see not only that it is very inclusive but that the programme

has support right from the top of the organisation.Previously, Network Rail’s onboarding programme was run by local HR teams

and hiring managers, which meant that the employee experience was vastly different depending on the departments and regions they were joining. The resourcing team of five embarked on the biggest onboarding strategy shake-up in its history. The objectives were to build a better experience for new employees; to have a more consistent approach to educating new employees on Network Rail’s objectives, values and culture; to give line managers a framework to successfully integrate their new team member into their role; and to improve the efficiency, effectiveness, productivity and engagement of new employees.

Now, all new joiners — from senior management to track signallers — are engaged in the same process, and educated on the corporate objectives, values and culture. By providing line managers with a set framework, Network Rail has also ensured that the induction process runs from an employee’s first few days right through to their first month in role.

Monthly events are now held so employees can hear from, and network with, the executive leadership team. The idea behind this is to show every person joining how their role ‘helps Britain run better’ and give them the opportunity to ask the team questions about the future direction of the company.

Feedback from those that have gone through the programme has been exceptionally positive. Employees felt a much deeper engagement with the organisation through a greater affiliation with the corporate mission and values. The opportunity to meet and ask the executive leadership team questions showed how important their role would be to the overall organisation.

FiNALiStS¬ Johnson Controls Automotive (UK)¬ K2 Partnering solutions ¬ Whitbread hotels & restaurants

N

WiNNERBest Onboarding Strategy


he judging panel noted that the competition was strong in this category, which showcased recruiters offering exceptional service to their clients.

Meridian Business Support, embedded at consumer product manufacturer Procter and Gamble’s (P&G’s) Northumberland plant, stood out because of excellent fill rates and the training provided to candidates.

The P&G Seaton Delaval site produces fine fragrances, hair dyes and gift sets. The site operates on a produce-to-demand basis. P&G sites compete both internally and externally for business, and P&G outsources the recruitment and management of its temporary workers to Meridian.

P&G operate on a ‘minimum temp’ basis for three months of the year. During this time, most existing workers are released and Meridian then sets about recruiting (up to 50 workers per day across a variety of job roles) for the resumption of higher production periods. In late April, to support this dramatic increase in volume, P&G moved seamlessly to 24-hour, three shift working patterns across the plant. In line with this increase, Meridian was required to recruit an additional 150 trained and qualified staff, increasing to 220 by mid September.

During the rest of the year when production volumes are reduced, the challenge faced by Meridian was to support the site by retaining the pool of recruited and now trained workers. As a sign of the extent to which Meridian is fully embedded at the P&G site, the Meridian team introduced coaching roles for new starters to increase performance that reduced downtime, attribution rates and absence substantially.

The judges said that the innovation of productivity awards and management information systems should also be recognised. Meridian has shown that best practice in recruitment does not simply stop once the supplied worker is recruited. FiNALiStS

¬ Kelly services (UK) at Fujitsu services¬ reed specialist recruitment at Lloyds Banking group¬ Volt Consulting group at AT&T¬ The Transline resource group at Monsoon-Accessorize

t

WiNNERBest Embedded Recruiting Team


he recruitment team of legal firm Farrer & Co displayed an holistic, all-encompassing view on how the importance of an empathetic candidate experience would and should work for both candidate and client. The

judges found it was a great industry-leading example.Starting from the premise that the candidate is ‘king’, the recruitment team

proactively seeks to map out the candidate’s journey from website and attraction, application form and interview experience, right through to offer, acceptance or rejection.

Third-party recruitment agencies receive a weekly recruitment e-bulletin to ensure that key messages regarding the firm are easily accessible and can be passed across to submitted candidates, guaranteeing that they are both fully briefed and informed.

Each year, the firm recruits 30 vacation scheme candidates to attend and participate in one of three programmes that are held at Easter and over the summer. The fortnightly schemes give candidates real work experience in two different practice areas within the firm, combined with other activities such as lunchtime seminars, a tour of the courts, firm-wide social events and a group case study involving legal research and presentation skills. Farrer & Co aims to deliver a 100% candidate satisfaction rate in relation to the recruitment of trainee solicitors. The candidates leave the vacation scheme with an honest understanding of the culture of the firm, the diverse range of work that the firm is involved in and the role that a trainee is expected to play therein.

The high number of vacation scheme candidates who go on to apply (and in many cases, if unsuccessful on a first attempt, to re-apply) for a training contract is evidence of the popularity and success of those schemes. Whether or not the candidate is ultimately successful, they can expect to receive honest, helpful and meaningful advice. The recruitment team provides detailed and tailored feedback to each individual candidate which, in a tough jobs market, is invaluable to candidates.

Ultimately, whether a candidate gets the job or not, it’s all about the Farrer & Co experience.

FiNALiStS¬ Forces recruitment¬ Matalan¬ rEL Field Marketing¬ The royal Bank of scotland group

t

WiNNERBest candidate Experience


FiNALiStS¬ Air Energi¬ Protocol Education¬ The synergy group ¬ TMP Worldwide

the judges liked the comprehensive service to provide candidate care which Tangent International detailed in its entry. What stood out for the judges was the company’s exceptional growth and that Tangent put in

place an ‘advance fund’ to support contractors in hard times.The specialist telecoms, construction and design recruiter has provided

contractors or recruitment services to 175 countries and at any one time can have contractors working in over 75 nations. So a strong focus on excellent candidate care is essential to the future of its business, and the extensive pool of contractors the firm is able to call upon is one of the key assets.

As contractors can be working in places as diverse as Afghanistan and Iraq to New Guinea and Haiti, sometimes contractors may find themselves short of money and last year Tangent helped out to the tune of £2m, providing an advance — free of charge — to those contractors working in challenging environments where access to banking facilities can be limited.

The case studies also demonstrated a practice of going beyond the normal expected support. A prime example was during the Japanese earthquake disaster. Tangent’s team of account managers in the UK and Australia worked tirelessly over the weekend and into the week following the disaster to ensure that all of Tangent’s 40 contractors based in Tokyo and Osaka were safe. They arranged flights for those that wanted to vacate and accommodation for those that wanted to stay. They offered to fly immediately to Tokyo in support of the contractors but were advised not to by the customer. They kept in constant contact with both the customer and contractors over the following weeks as problems persisted with tremors and the damaged Fukushima Daiichi nuclear power plant, North-East of Tokyo.

WiNNERBest candidate care


FiNALiStS¬ Boots UK¬ Domestic & general with Cartwright Communications

the judges admired the fact that the winner of this category, in conjunction with Creed Communications, recognised the need to refresh an existing referral scheme and weren’t satisfied with the status

quo. Despite only having a budget of £10 per employee to launch, the new scheme was a huge success, producing tangible results.

In a bid to revive enthusiasm for Lifestyle Services Group’s employee referral programme (ERP), which had begun to stagnate and produce lower yields, the recruitment team had to be creative. Calling the new ERP ‘Bucks 4 Buddies’, information about the new scheme was communicated via the company’s intranet, on posters throughout the business and flash banners on contact centre TVs. And the night before the launch a leaflet was placed on every desk, explaining the scheme and showcasing the Bucks 4 Buddies event the following day.

The branding of the ERP for marketing purposes was red, so on the day the entire offices were covered in red balloons, ceiling hangers, posters, banners and numerous other items with the message ‘We love your mates’ also emblazoned on them. As well as creating a fun environment, the most innovative part of the campaign was the Bucks 4 Buddies Mobile App, so that employees are able to refer anyone, wherever they happen to be. Employees can discover the full benefits of the ERP within the App, make referrals in real time from their address books/contacts lists, email or SMS their recommendation directly to the recruitment team using their phone, and also notify the person they have referred that they would be getting in touch.

It was judged an energetic, dynamic and impactful campaign, and 132 referrals were made on the launch day alone. The App has also reduced Lifestyle Services’ ERP application response time from one week to one day. The most impressive result must be that last year 44% of the company’s hires were made through the Bucks 4 Buddies ERP — more than 300 hires.

WiNNERBest Employee Referral Strategy


n an extremely closely fought category, where client and candidate service were exemplary, in the end — and for the second year in a row — Elite Associates Europe came out on top due to its luxury retail training

programme to ensure candidates were well prepared for their roles with the top luxury retail houses.

Given the roles being placed for one particular high-end fashion house in London’s Bond Street, this had to cover personal appearance as well as technical skills and Elite devised a course entitled ‘Putting your best face forward’. Presented by Elite employees, it had been written by Elite’s head of training, who is the former head of training for Clinique, exclusively for this project.

Each person was trained in how to wear their uniform and the reasoning and importance behind the clothing they wear, as well as given information about product and the brand. All were instilled with a new value and pride in what they were wearing, how they presented themselves and just how important a position they were taking on. Every point was covered from make-up for the women through to shaving for the men. Once these individuals had gone through Elite’s training process they would then go through the client’s training in order for them to understand the ethos and the product lines in more detail.

Following a massively successful trading period for the client, many of the temporary staff were taken on permanently and continue to work at the client’s flagship store in Bond Street.

highLY CoMMENDED¬ McCarthy recruitment

FiNALiStS¬ 360 resourcing solutions¬ randstad retail

i

WiNNERBest Retail Recruitment Agency

9

MAXIMUM SERVICEMINIMUM HASSLE

Cloud 9 have always strived to be the most

efficient and professional umbrella

company in the market. Our simple and

informative approach together with our

promise to always make payments on time

every time, has led us to be the preferred

umbrella company for both contractors and

recruitment businesses nationwide.

First time contractors, contractors looking to switch umbrella companies and recruitment businesses can rest assured that they are in good hands working with Cloud 9.

Proud sponsors of

BEST CLIENTSERVICE AWARD

www.cloud9umbrella.com

+44 (0)20 7718 0296


inning its second honour of the night, social work recruitment firm Sanctuary Personnel was chosen as winner in this category because of its impressive results, despite working in a high-profile, emotive sector

that many could see being a high-risk strategy.Particularly after the Baby P case, many local authorities across the UK

experienced a vast increase in referrals, placing considerable pressure on social workers. Sanctuary Personnel provided a solution that went beyond conventional recruitment services. Drawing on dedicated teams, the Ipswich-based recruiter directly provided statutory social work to support local authorities’ assessment projects, thus reducing the backlog.

The firm’s high level of client service care comes from a deep understanding of the social work sector, thus being able to deliver solutions that are in their clients’ best interest. Sanctuary’s staff are highly trained in conducting social service-specific interviews, allowing a greater understanding of the applicant and their suitability to work with children. This increases the quality of candidates put forward, who then contribute to the clients’ success. By providing outsourced child protection social work, which the company believes is pioneering, Sanctuary is able to support thousands of vulnerable children’s and adults’ cases by taking administrative tasks away from social workers, enabling them to concentrate on direct work with families and their households.

highLY CoMMENDED¬ Transline resource group

FiNALiStS¬ CBsbutler¬ huxley Associates¬ oliver James Associates¬ Tangent international

W

SpONSORED BY Cloud 9 has always strived to be the most efficient and professional umbrella company in the market. our simple and informative approach together with our promise to always pay on time every time, has led us to be the preferred umbrella company for both contractors and recruitment businesses nationwide. Whether you are

a first-time contractor, an experienced contractor or only contracting for a short time, you are in good hands. Choosing Cloud 9 means that you are guaranteed to speak to real people (not automated messages), who will acknowledge your requirements, always take your calls and provide you with prompt and professional advice.

WiNNERBest client Service

We really like numbers, and last financial year was no exception. We celebrated our 10,000th contractor on payroll, came 22nd in the Sunday Times Fast Track 100 and achieved an overall customer satisfaction score of 92%. How did your Umbrella Company perform?

Talk to us now about a better way of working.

How high did yourumbrella companies fly last year?

Freephone0800 3166030

Telephone02392 658 282

[email protected]

C

M

Y

CM

MY

CY

CMY

K

Liquid Friday Advert 01.pdf 1 19/04/2012 18:08


ocial work specialist recruiter Sanctuary Personnel was adjudged to have taken the lead in promoting the sector and raising awareness of the challenges that social workers face on a day-to-day basis.

Realising the challenges in the market, Sanctuary Personnel employs genuine experts and the business model fits the specific needs and challenges of the market exceptionally well. The judges were impressed with the demonstrable evidence of superb candidate service in a highly complex and challenging environment.

Rather than providing a positive candidate testimony, which the company says the majority of its 700 plus locums could easily give, Sanctuary demonstrated that it offered excellent candidate service even when things went wrong. In December 2010 a candidate’s contract was terminated by the Council he was then employed by and he was advised not to return to work after the Christmas period. Sanctuary’s operations director negotiated with the Council to allow the candidate to stay until the end of January to complete his work. The candidate’s designated consultant at Sanctuary then arranged a meeting with the candidate, his team manager and the service manager to discuss the reasons why they wanted to end his employment.

Sanctuary’s consultant addressed the issues in detail with the candidate and offered an improvement plan. The Council agreed to let the candidate continue in his role throughout the improvement plan, which, consequently, resulted in the candidate keeping his job. The candidate sent Sanctuary a card, thanking them for all the help he was given.

SpONSORED BY one of Britain’s fastest growing private companies, Liquid Friday has set the new benchmark for delivering world class umbrella services to agency payroll teams, recruitment consultants and contractors. Liquid Friday works hard to ensure that contract recruiters can focus on what they do best, without the problems associated with a busy

back office function. We treat you and your contractors like individuals, guiding customers through the Liquid Friday sign-up process and helping them make the most of their new assignment and the income that it generates. if you are looking for service led, compliant, reliable umbrella payroll for your contractors then ring us today.

FiNALiStS¬ Caritas recruitment¬ iTN Mark Education

S

WiNNERBest public Sector Recruitment Agency


Milestone Operations specialises in finding temporary and permanent jobs for professional drivers, warehouse staff and industry experts within the transport, distribution, industrial and utilities sectors.

A progressive, growing organisation, among its many qualities was a willingness to invest in creative solutions, said the judges. Nowhere is this highlighted better than with its innovative ‘Smile Miles’ for its temporary staff.

According to its company culture, when a driver or worker joins the company Milestone refers to them as a Colleague — with a capital C. And to help ensure they feel part of the company and are happy, Milestone launched the Smile Miles reward scheme.

When Colleagues perform well at work, they are awarded with Smile Miles. The Colleague can bank these Smile Miles or exchange them for rewards. As well as encouraging loyalty and good behaviour, with the Smile Miles reward scheme the Colleagues feel like respected members of the Milestone team.

The company has teamed up with rewards provider Red Letter Days, giving Colleagues the opportunity to exchange their Smile Miles for a huge number of experiences as rewards. The judges felt this scheme in particular showed an impressive engagement and a healthy culture, with the company really thinking outside the box.

FiNALiStS¬ Driver hire group services¬ Elite Associates Europe¬ Matchtech¬ The Transline resource group

WiNNERBest Temporary Recruitment Agency


FiNALiStS¬ Johnson Controls Automotive (UK)¬ Key Training¬ red hot World Buffet & Bar ¬ staffordshire County Council

he judges said it was great to see such high levels of engagement before, during and after the recruitment process and described Network Rail’s programme as thoughtful and supportive, recognising the problems and

difficulties faced by young people getting onto the career ladder.With a national skills shortage in engineering, Network Rail is helping to

foster new talent and its Advanced Apprenticeship Scheme is a key part of this commitment, aiming to attract joiners from backgrounds as diverse as the communities it serves. Year-on-year the organisation hires around 200 new apprentices, who spend one year training alongside the Royal Navy at Europe’s largest engineering training facility at HMS Sultan in Hampshire. They learn both the technical skills required to work on the railway, as well as developing leadership and teamwork behaviours, which will make them more effective in their roles. This innovation in partnering with the Royal Navy clearly impressed the judging panel, along with the firm’s commitment to the wellbeing and development of the apprentices.

Especially outstanding was the work of the team of just three. In 2011, the team communicated directly with not only around 4,150 applicants but also nearly 10,000 people that expressed an interest in Network Rail’s apprenticeship scheme. Honest and inclusive information was shared not only with the candidates but also their influencers such as families, friends and support networks, including school and careers services. On average every candidate that started with Network Rail in 2010/11 as an Apprentice was communicated to nearly 40 times via email and text.

This high level of engagement has achieved some incredible results during the past six years since the scheme was set up: applications have increased by 400% over the period; withdrawals at offer have halved; and retention of apprentices has improved by 87%, saving over £1m in recruitment and training costs.

The apprenticeship programme is clearly an integral part of the resourcing strategy and the very strong and sustainable scheme certainly delivers on expectations.

WiNNERBest Apprentice/School

leaver Recruitment Strategy

t

smart accounting for contractors

“Our set-ups areupsetting acountants!”

“Oh dear.”Here at Boox, we'll give you an experience unrivalled within the accounting industry.

We'll give you the best of both worlds – 24/7 and the personal touch!. The fusion of great accounting software with some of the best minds in the accounting population has brought about Boox. Running a Ltd Company with Boox couldn't be easier, it is just simply.. brilliant.

Call free phone: 0808 168 0422

Email: [email protected]

C

M

Y

CM

MY

CY

CMY

K

Boox advert 01.pdf 1 19/04/2012 18:11


or the second year in a row, CBSbutler is the award winner in this category and the judges felt the entry demonstrated what every specialist recruiter should aspire to be. “It was a clear, concise and

succinct entry, summarising well the depth and breadth of their key achievement,” said one of the judges. “They are clearly at the heart of the specialist sector.”

Last year, the recruiter undertook a number of challenging but extremely successful placements. They included coming to the aid of a construction company in Germany, which suffered from a high degree of absenteeism together with an acute shortage of skilled workers in the area.

As a result, they had experienced frequent periods of downtime together with costly penalties for late delivery of products. By carrying out a detailed investigation with the company for the possible reasons for this, CBSbutler eventually sourced, trained and relocated Polish workers for the construction company.

Moreover, the client expressed their delight at the improvement in quality and dependability of the Polish workers to the extent where the incumbent German workforce is now being gradually replaced.

In the UK, to combat the shortfall of engineers and technical professionals CBSbutler initiated a programme called the ‘CBSbutler Working World’, which comprised inviting more than 40 major employers to act as ambassadors to promote STEM careers (science, technology, engineering, maths) to young people by participating in various events.

This initiative has been invaluable in building the bridges between employers, the various educational bodies and young people. More importantly, it has promoted the CBSbutler brand as a socially responsible recruitment agency that’s prepared to invest something back in grass roots.

To sum up, they strike the right balance between being proactive for the sector and being very responsible to the candidate. And with a really good insight to the industry, the judges saw great evidence that it was a trusted recruitment partner.

FiNALiStS¬ Earthstaff group¬ Matchtech¬ Meridian Business support¬ NEs global Talent

F

SpONSORED BY

WiNNERBest Engineering Recruitment Agency

Fast, reliable accounting for a fast-paced modern world. At Boox, we know that you want to be able to administer your business when you want, where you want. so Boox has developed state-of-the-art accounting software that is child’s play to use, but with grown-up professionals at the end of the phone when you need them. invoicing, emailing

your company documents to clients, calculating your payroll and assessing your year to date performance are done in the time it takes to log into your web-based portal. say goodbye to traditional accounting, there are no tweed jackets in our offices. Contact our friendly, professional advisors today to see how accounting just got easy.

smart accounting for contractors

“Our set-ups areupsetting acountants!”

“Oh dear.”Here at Boox, we'll give you an experience unrivalled within the accounting industry.

We'll give you the best of both worlds – 24/7 and the personal touch!. The fusion of great accounting software with some of the best minds in the accounting population has brought about Boox. Running a Ltd Company with Boox couldn't be easier, it is just simply.. brilliant.

Call free phone: 0808 168 0422

Email: [email protected]

C

M

Y

CM

MY

CY

CMY

K

Boox advert 01.pdf 1 19/04/2012 18:11


ecruiting and attracting the best pharmacists from university is extremely competitive and Boots UK has two schemes that ultimately impressed the judges.

Graduates can apply to join Boots UK’s eight-week Summer Placement programme, while still in their third year, which delivers a comprehensive introduction to the work of community pharmacy, as well as to Boots UK.

This is also a way of selecting those undergraduates, who show mutual suitability to Boots UK, to join the year-long pre-registration graduate programme. (Pharmacy is a four-year degree course, after which a pharmacy graduate is required to undertake a ‘pre-registration’ graduate programme to enable registration as a pharmacist professional.)

The programmes have been built in conjunction with Boots UK teacher practitioners, who are in every school of pharmacy in the UK to meet the needs of the current pharmacy undergraduate syllabus. The teacher practitioners engage the students in joining the pre-reg programme through events held within the university.

Each successful candidate is allocated a tutor to guide them through the programme. To provide continuity, the teacher practitioner from the university oversees the programme from a mentoring point of view, designing and delivering monthly face-to-face development days across the programme year.

Boots UK’s pass rate for the pre-reg graduate programme, with over 90% passing the registration exam to become a pharmacist, also impressed the judges. Every graduate experiences a robust onboarding engagement, and although over 98% of graduates in the pre-reg programme have worked for Boots UK previously through the introductory summer programme. This demonstrates loyalty to the programme and allows Boots UK to develop the longer-term relationship with the graduate. In addition, the ongoing partnership approach during the training period of graduates also appealed to the judges. FiNALiStS

¬ E.oN UK¬ Jaguar Land rover¬ Network rail with Work Communications¬ United Biscuits

R

WiNNERBest Graduate/Trainee Recruitment Strategy


inancial services firm LV= exemplified how a product brand has effectively been connected into the recruitment brand, with simplicity, and stayed true to its roots. The judges felt LV= was clearly an

organisation that totally rebranded with great success.Back in 2007, Liverpool Victoria rebranded to become LV= and since that time,

the company has grown significantly its general and life insurance business, from around 1,750 employees in 2007 to over 5,000 across 20 UK regional sites in 2011. LV= processed 26,000 job applications and filled just over 2,000 vacancies last year. Accommodating this growth has led to a need for more talent — meaning the company has had to stand out from similar businesses in a highly competitive field.

At the heart of the new LV= brand is the proposition ‘Sharp with a heart’. LV= people are the sharp with the heart at the end of the phone — and so the LV= brand and value proposition became the employees. Working with media partner, employer marketing agency ThirtyThree, LV= built its employer branding campaign around the people — the LV= ambassadors. The strapline ‘A job you’ll love’ was introduced, along with a style and tone of voice that would stand out and resonate in a crowded marketplace.

The judges described the entry as very comprehensive, engaging and detailed — simple and fun! It was a great example of how the new vision embraced not just the new hires but took into consideration the thoughts and opinions of existing employees. Creative executions included advertising on trams and buses, pop-up banners for exhibitions and talking posters. People can interact with the posters by taking a photo of it, texting it to LV= and the person in the poster will call them back and talk to the interested person about jobs, culture and life at LV=.

FiNALiStS¬ 4social Work¬ sTA Travel with Blackbridge Communications

F

WiNNERMost Effective Employer Brand Development


ity-based financial recruiter Goodman Masson scoops the award for Best Professional Services Recruitment Agency for the second year running, impressing once again with its thought leadership credentials,

as well as the firm’s support for up-and-coming talent.Among the initiatives, Goodman Masson’s Finance Director Seminar Programme

expanded when the company invited serving members of the cabinet to speak at two of its events. The judges admired the use of these relevant and engaging seminar speakers, which, in conjunction with the ongoing Finance Director Workshops, continue to offer advice and networking opportunities to the top finance directors in the business community.

Goodman Masson’s support for students of CIMA — the world’s largest professional body of management accountants — was also recognised. The CIMA Bursary is a scheme designed to help aspiring accountancy students fund their studies and successfully complete their journey to qualification in a time when many companies were cutting study support. The Bursary occurs twice a year in conjunction with the CIMA exams in November and May. So far £36k has been distributed to 24 students. As well as supporting such students, the initiative also develops client relationships for the future.

The judges also noted the well structured approach to actuary recruitment, praising the great results of six out of 12 offers in such a difficult and highly competitive marketplace. The innovative method included putting on a careers evening of presentations, networking and interviews in the client’s head office — and taking just six weeks from start to completion.

SpONSORED BY Eploy has been a pioneer of browser-based ‘in the cloud’ recruitment since 1998, incorporating vendor/master vendor management, talent management and applicant tracking. The Eploy recruitment application, offering unrivalled levels of customisation with minimum cost and deployment times, delivers cutting edge

recruitment tools through any browser, device or operating system without the need to install software.

Visit us at www.eploy.co.uk to see how the leading edge ‘in the cloud’ recruitment solution can benefit your business.Tel: 0800 073 42 43Email: [email protected]

FiNALiStS¬ Eurostaff group ¬ Marks sattin¬ oliver James Associates

C

WiNNERBest professional Services Recruitment Agency





built without boundaries!







Evolved from years of customer feedback and innovation

Eploy® - Scalable, flexible & totally customisable

Eploy® go above and beyond their competitors, what ultimately makes them different is their flexibility and responsiveness to our needs















CONGRATULATIONSTO THE WINNER OF THEBEST GLOBAL/INTERNATIONAL RECRUITMENT STRATEGY

AWARD

www.arrowsgroup.com

Arrows.indd 1 23/4/12 14:10:05


lobal engagement, implementation of a career centre that gives ease of use for managers and candidates, and demonstrating a number of providers working together in collaboration were just some of the points

that made G4S an outstanding winner in this category.G4S recruits on average 200,000 staff per year and employs 635,000 people

across the globe offering specialised security solutions, sometimes in hostile environments such as in Iraq and Afghanistan. Operating in more than 110 countries, the 135 corporate websites affiliated with G4S were disparate and required separate logins for candidates. There was no central database: no joined-up recruitment processes, no talent sharing — and candidate experience was disparate.

The G4S Resourcing team wanted to create an exceptional brand experience which truly engaged with candidates. They wanted a recruitment process that would be ultimately self-serving, an innovative software solution, which promoted job opportunities to employees and global jobseekers.

From numerous different systems, in just 14 weeks the small team (including five key suppliers) created one sleek, high-performance recruiting machine, launching it globally and exceeding corporate objectives. The G4S Global Careers Centre was implemented (November 2010). Existing recruitment campaigns were streamlined into the G4S Global Career centre and for the first time, hiring managers could post SEO-friendly vacancies from anywhere in the world. These vacancies appear in Google Search, on numerous social media channels and on the G4S Global Career Centre.

G4S has revolutionised its recruitment process, embarking on an end-to-end technology solution encompassing multiple ATS integration, advanced matching and community functionality, and ensuring the end result works in more than 30 languages.

SpONSORED BY Arrows group is a multi-sector specialist recruitment company that was established in 2003. We are specialists in providing staff to the TMT (Technology, Media & Telecommunications) and healthcare sectors. recently recognised as the 5th Fastest growing recruitment Company in the UK (Recruiter Fast 50 2012),

Arrows group employs circa 90 staff across our UK (London) and European (Amsterdam) offices. over the past 9 years Arrows group has built a strong reputation for delivering high-quality, diverse recruitment services to a client base that includes over 400 companies predominantly within Europe but also globally. [email protected]

FiNALiStS¬ The hertz Corporation¬ Unilever

g

WiNNERBest Global/international Recruitment Strategy

CONGRATULATIONSTO THE WINNER OF THEBEST GLOBAL/INTERNATIONAL RECRUITMENT STRATEGY

AWARD

www.arrowsgroup.com

Arrows.indd 1 23/4/12 14:10:05

Be a winnerin 2013

Register today at: www.ciett2012.com

call 020 7880 6225 or scan QR code

Sponsored by:

One world,One industry,

One event

www.ciett2012.com

BOOK NOW

WORLD EMPLOYMENTCONFERENCE 20122 3 - 2 5 M A YL A N D M A R K L O N D O N

To gain insight that can help to keep your business in the running for the Recruiter Awards, attend the World Employment Conference.

Fancy another black tie dinner? The conference’s international dinner will be attended by over 200 recruitment leaders from around the globe, is hosted by Gyles Brandreth, includes an after–dinner speech from Alastair Campbell and entertainment from the fabulous Jersey Boys (for a post West End Show performance!)

• Industry trends and opportunities• Mastering social media• Steps to improve sales performance• The future of work

The programme will cover: • Lynda Gratton - Professor of Management Practice at London Business School • Prof Richard Scase - Europe’s leading thinker on leadership, innovation and corporate change • Giles Guest - Director, Enhance Media• Richard Cox - Co-founder, Salt • Bryan Pena - Vice President, Contingent Workforce Strategies and Research, Staffing Industry Analysts • Mary B Lucas - Chief Resource Officer for Staffmark


s its entry states: “Only at Antal can you speak with a Swedish consultant in Spain to be referred onto an English-speaking person in Shanghai who, together with the local Chinese team, finds a Mandarin-speaking

European with exceptional experience.” In fact, that example is not rare for winning multi-national, multi-sector

recruiter Antal International.In its entry, Antal demonstrated that it could set the international network

to actually work together for the benefit of clients and candidates. For all its placements, an in-depth knowledge of the local market, culture and understanding of the required skills are paramount.

Antal was given the challenge of sourcing a candidate for a particularly hard-to-fill role in North Africa. The position was for a distribution account manager for a Dutch electronics, calibration and networks company. The niche skills for this role were in short supply on a global scale, but particularly uncommon in North Africa.

To add to the complexity, the client required a candidate that was already based in Algeria, Morocco, Tunisia or Libya. And coupled with the uprisings taking place at the time in many Arab countries, this was a tough assignment.

Regardless of the challenges presented in this difficult brief including the unusual skill set, the location, language requirements and the social-political turmoil of the Arab Spring uprising, Antal was still able to source candidates for the role. Antal presented the client with a short-list of five potential candidates, of which one was successful. With all the political and social unrest, Antal was still able to find the right person for the job.

SpONSORED BYThe recruitment & Employment Confederation (rEC) is the trade association dedicated to representing the interests of the UK’s £25billion private recruitment industry to government, business and media in both the UK and Europe. The rEC represents over 3,750 Corporate Members, with more than 8,000 branches across

all regions of the UK. in addition, the rEC represents over 6,000 individual members within the institute of recruitment Professionals (irP). All members must abide by a Code of Professional Practice. Above all, the rEC is committed to raising standards and highlighting excellence throughout the recruitment industry.

FiNALiStS¬ Air Energi¬ Tangent international¬ robert Walters

A

N

WiNNERBest international Recruitment Agency

Be a winnerin 2013

Register today at: www.ciett2012.com

call 020 7880 6225 or scan QR code

Sponsored by:

One world,One industry,

One event

www.ciett2012.com

BOOK NOW

WORLD EMPLOYMENTCONFERENCE 20122 3 - 2 5 M A YL A N D M A R K L O N D O N

To gain insight that can help to keep your business in the running for the Recruiter Awards, attend the World Employment Conference.

Fancy another black tie dinner? The conference’s international dinner will be attended by over 200 recruitment leaders from around the globe, is hosted by Gyles Brandreth, includes an after–dinner speech from Alastair Campbell and entertainment from the fabulous Jersey Boys (for a post West End Show performance!)

• Industry trends and opportunities• Mastering social media• Steps to improve sales performance• The future of work

The programme will cover: • Lynda Gratton - Professor of Management Practice at London Business School • Prof Richard Scase - Europe’s leading thinker on leadership, innovation and corporate change • Giles Guest - Director, Enhance Media• Richard Cox - Co-founder, Salt • Bryan Pena - Vice President, Contingent Workforce Strategies and Research, Staffing Industry Analysts • Mary B Lucas - Chief Resource Officer for Staffmark


liver James Associates was originally set up in 2002 to supply qualified accountants to the insurance sector, both in finance and internal audit, recognising that the processes and procedures for accounting within

insurance companies are complex and unique. The company now has offices based in London, Manchester, Dublin and Hong Kong.

The judges decided this entry showed fantastic examples of client service — creatively and proactively, they are committed to delivering the best experience for candidates and clients.

An example given was with a Belgian-based international insurance business. Having excelled in delivering a number of actuaries in what is a candidate-driven and highly competitive market, the recruiter was asked to find the client a chief risk officer for a new Turkish operation in Istanbul. Despite having no previous business experience in Turkey, Oliver James Associates successfully placed the candidate within the expected eight-week process to the huge satisfaction of the client.

A thorough knowledge of their market area also extended to finding actuaries in the Asia Pacific region, sourcing either local Chinese-speaking actuaries or finding expat actuaries with experience in international blue-chip insurance businesses. Oliver James provided a fantastic level of candidate support in terms of helping people to move internationally, and went the extra mile by extensively researching the Hong Kong education system should any of their candidates have children.

FiNALiStS¬ hays Financial Markets ¬ huxley Associates Banking & Finance¬ LMA recruitment¬ NJF search international

o

WiNNERBest Banking/Financial Recruitment Agency


WiNNERBest Banking/Financial Recruitment Agency

cCann London was a unanimous winner in this category due to the advertising agency’s appreciation of graduate values at the heart of the campaign.

The strategy to attract graduates was to use a completely honest, ‘no holes barred’ approach, which basically told would-be graduate trainees that if they thought the advertising world was a glamorous, celebrity-filled, non-stop party working environment, then they had better think again.

The best way of discovering honesty is through talking to people, so McCann set up The Truth Line. Using Skype, a dedicated line was introduced where interested candidates could dial up and ask any questions they liked. And the company would ensure callers would be answered openly and honestly.

They also recognised that the best did not just exist in London. It was decided that the graduate recruitment team needed to go national with its talent search, and so McCann developed an innovative scheme, visiting 10 cities around the country in 72 hours. People were given the chance to ‘Win their way in’ and gain an interview through a competition using clues posted on Twitter. Using this approach gave McCann a face, a personality, approachability and credibility.

More importantly it created a buzz not only among graduates but also within the industry and beyond. Leaving the tired old clichés to one side, it started an attitudinal shift towards recruitment advertising — and McCann.

FiNALiStS¬ Creed Communications — “We’ve grown again” for Lifestyle services group¬ Blackbridge Communications — BAA Capital recruitment

M

WiNNERMost Effective Recruitment campaign

PROUD SPONSORS OF

BEST IT RECRUITMENTCOMPANY AWARD

Established in 1999, K & B Accountancy Group provides specialist accountancy services to contractors across a wide range of occupations.

Our expertise, professionalism and excellent customer service has allowed us become the preferred supplier of accounting & payroll services to hundreds of recruitment businesses and contractors nationwide who

actively recommend our services.

K & B Accountancy Group - A Perfect Partnership

www.kbaccountancygroup.com

Tel: +44 (0)20 7718 0295 0

5

25

75

95

100

PROUD SPONSORS OF

BEST IT RECRUITMENTCOMPANY AWARD

Established in 1999, K & B Accountancy Group provides specialist accountancy services to contractors across a wide range of occupations.

Our expertise, professionalism and excellent customer service has allowed us become the preferred supplier of accounting & payroll services to hundreds of recruitment businesses and contractors nationwide who

actively recommend our services.

K & B Accountancy Group - A Perfect Partnership

www.kbaccountancygroup.com

Tel: +44 (0)20 7718 0295 0

5

25

75

95

100


he judges were certainly impressed with Nicoll Curtin’s international reach, placing contract and permanent staff in London and across the UK, Switzerland, Europe and global territories.

The firm’s solid track record of delivery and innovative approaches to filling vacancies have produced a 70% sales growth last year, despite the tough economic conditions.

Being thorough and really getting to know clients’ needs shone throughout Nicoll Curtin’s award-winning entry. The company undertook a complete analysis of the reasons behind a client’s ‘inability to recruit’ for a particular project, looking at the previously submitted candidates then investigating the client’s interviewing techniques. And using untrained interviewers was one of the problems that Nicoll Curtin unearthed.

By demonstrating their knowledge of the client’s project and understanding of the right type of candidate, the client decided to use Nicoll Curtin as an extension to its HR team, allowing the recruiter to guide them on which candidates to hire. In addition, Nicoll Curtin’s experts offered the client coaching to improve the style and process of the interviews, which provided added value to the client.

The judges were also bowled over by Nicoll Curtin’s consultants going the extra mile for their candidates. One candidate testimony summed up the general feeling of this support: “I cannot thank Nicoll Curtin enough for the support and help you gave during the interview process. You were an amazing ally during the entire process — the fact that you are still checking in with me is testament to that. You made the entire interview process more exciting than nerve wracking, which speaks volumes about the support you provided. Thank you!”

FiNALiStS¬ Computer Futures solutions¬ Consol Partners¬ La Fosse Associates¬ Vector resourcing

t

SpONSORED BY Established in 1999, K & B Accountancy group provides specialist accountancy services to contractors across a wide range of occupations. We can help to make life a lot easier by removing the worry and taking on those very tasks that can sometimes make the decision of going it alone a difficult one. We can help you with every aspect of forming

and running your own company and offer tax planning, accountancy and bookkeeping services for limited companies, sole traders, partnerships, sMEs and owner managed businesses. K & B Accountancy group is a preferred supplier of accounting and payroll services to hundreds of recruitment agencies and contractors nationwide.

WiNNERBest iT Recruitment Agency





future proofed technology!









Eploy®’s advanced web-based functionality provides ease of use and the ability to be customised.

technology!





future proofed technology!









Eploy®’s advanced web-based functionality provides ease of use and the ability to be customised.

technology!


he judges chose UK pharmacy-led health and beauty retailer Boots UK as the winner in this category due to the exceptional scale of the ambition to genuinely transform, deliver and engage with the large number of

candidate applications. According to the judges, Boots UK’s entry was “a very well devised proposal in a category that everyone wants to win”.

The innovation revolved around a new online assessment tool to help deal with the three-fold increase in applications for the company’s store colleague roles. The result is a new role profile being created for its customer assistant role, a new online assessment tool to select the very best candidates, a new in-store assessment and also training in the new process for hiring managers across the business.

To date more than 200,000 candidates have completed the online assessment process and the time taken to hire new store colleagues has been significantly reduced. Previously, some stores would interview up to 12 candidates for a single role, whereas now they tend to invite three candidates to store for assessment — an impressive figure, according to the judges. “Boots should be very proud,” they concluded.

SpONSORED BY Eploy has been a pioneer of browser-based ‘in the cloud’ recruitment since 1998, incorporating vendor/master vendor management, talent management and applicant tracking. The Eploy recruitment application, offering unrivalled levels of customisation with minimum cost and deployment times, delivers cutting edge

recruitment tools through any browser, device or operating system without the need to install software.

Visit us at www.eploy.co.uk to see how the leading edge ‘in the cloud’ recruitment solution can benefit your business.Tel: 0800 073 42 43Email: [email protected]

FiNALiStS¬ E.oN UK¬ KPMg¬ LV= with ThirtyThree¬ Moneysupermarket.com

t

WiNNERinnovation in Recruitment


rom the offer of employment to the first day on the job, through to ongoing training opportunities, every employee at McCarthy Recruitment gets a consistent message of what it’s like to be a VERY

McCarthy Person, which is the statement on posters hanging in the recruiter’s offices and throughout the company.

The judges found the entry to be fun, engaging, inclusive and collaborative — a high quality, well constructed and comprehensive submission, showing the distinctive, colourful branding that runs through promotional material, the McCarthy Academy training programme and the design and décor of its offices. In fact, staff involvement in the design of the new head office building in Birchwood was another stand-out element in this entry.

The McCarthy Academy, launched in 2010, provides staff with a modular programme, adapted to suit everyone in the company, and this is integrated with the McCarthy Growth Programme, where staff can see how future career progression in possible within the company. Numerous other benefits include motivational prizes, alternative therapy sessions, free fruit and healthy food, working from home options and holiday incentives. Staff know immediately what is expected of a McCarthy Person through the relaunched values: Passionate. Clever. Together.

The environment in the new head office is lively, energetic and colourful, making it a fun place to be at work in. And it comes with all the mod cons, including a break-out area with a Wii, Xbox and Plasma TV, a large toaster, ovens, microwaves, digital radio and iPod an in-built speaker system zoned throughout the building, and gym and shower facilities. This and more prompted one employee to say: “I have never worked anywhere like this, I didn’t think anywhere like this existed.”

FiNALiStS¬ Amoria Bond¬ Marks sattin¬ sTr¬ Your World healthcare

F

SpONSORED BY CV-Library boasts one of the most comprehensive online CV databases, with over 4.6m UK candidates regis-tered in over 70 industries. recruiters can post vacancies, set up CV watchdog filters, order a personalised company profile and much more! Key stats:● over 4.6m registered CVs● 8.4m monthly job searches

● 745,000 monthly job applications● over 140,000 new CV registrations

every month● over 2.1m unique users monthlyWhether recruiting locally or nationally, this account managed service will enhance your presence among jobseekers and give your job postings maximum exposure.

www.cv-library.co.uk

WiNNERBest Recruitment Agency to Work For


WiNNEROutstanding Outsourced Recruitment Organisation

FiNALiStS¬ Capita resourcing¬ hays ¬ randstad Managed services¬ TMP Worldwide

ndustrial recruiter Transline Resource Group may have been up against some of the world’s largest recruiters but the innovation it delivers to its clients made its entry a stand-out.

This was categorised by finding external support to create a large candidate pool and performing their own research to identify new geographies for candidates. Both case studies illustrated Transline Resource’s remarkable ability to respond to client needs at short notice and with highly effective solutions. With a fashion retail company, Transline used incredible initiative when training workers in the activities of all departments, introducing NVQs, managing webstore recruitment/training and preparing for the Agency Workers Regulations.

When a French mobile phone company in Kent faced the prospect of a service backlog relating to technician shortages, Transline Resource went from local recruiter to international recruiter and trainer in the blink of an eye, sourcing skilled staff from abroad to fulfil the client’s needs. As well as securing new contracts from the client at different sites, Transline established a new division, Transline Resource Technical, as a result of its experience.

Both examples offered huge benefits to the clients and their businesses — as well as establishing Transline successfully in a new sector.

i


he judges agreed this was a genuine new technology that empowers hiring managers to have direct contact with candidates efficiently on a large scale.

Launched in November 2010, TribePad brings the benefits of the internet to recruitment strategies. The SaaS (software-as-a-service) platform enhances the hiring process, making it ultimately quicker, more efficient and cost effective, enabling organisations to recruit and retain the best talent. TribePad connects hiring managers, jobseekers and employees in a seamless online environment.

It is built in a similar way to a smart phone. All modules are like ‘Apps’ that sit within the platform. For the main recruitment apps there are candidate multi-media profiles, advanced candidate profile search, CRM/ATS functionality, ATS integration and onboarding. In addition, community features include groups, forums, a video channel and messaging.

The platform enables organisations to locate, track and match talented and suitable candidates in one move as they continue through the recruitment process.

In addition to having 200,000+ users with online profiles to search against and match jobs to, with on average 650 new users per day registering, by enabling organisations to have a direct resourcing strategy TribePad was able to save security solutions firm G4S an impressive £1m in just one section of their recruitment costs from launch November 2010 to October 2011.

highLY CoMMENDED¬ Creed Communications for Lifestyle services group Employee referral App

FiNALiStS¬ Penna — graduate Assessment for KPMg¬ The Fuller CV

t

WiNNERBest Technology innovation

Supported by:

CONGRATULATIONSTO ALL THE WINNERS!

HEADLINE SPONSOR

SPONSORED BY

SUPPORTED BY

Recruiter Awards KT_Ad V8 (winners brochure).indd 4 24/04/2012 12:30


ot only did Mark Kelly, sales team manager for SThree company Computer Futures in Dublin, achieve extraordinary figures for the IT business, he showed what good recruitment practice, discipline and

sheer will can achieve.His billings topped £880k, also winning him the Number 1 Top Global Biller

Award for SThree last year. Of his 103 placements, 85% have represented repeat business with 23 clients and a high percentage of these clients have entrusted Mark to fill multiple roles within their organisations.

Mark is not interested in short-term one-off placements but long-term repeat business that will benefit him and his team. Ensuring the client gets the right candidate is his top priority.

One of his many clients said: “Mark has tremendous energy and passion which I believe clearly comes across in his interactions with candidates. Mark always does a good job of finding the best candidate for any given role rather than try to shoehorn a candidate into a role for which they are not suitable.”

And in the words of the judges: “Role models within our industry are difficult to find and when you see someone that exemplifies the right behaviours, you must recognise them.”

FiNALiStS¬ Caroline Wilson (Northern rail) ¬ Colin Minto (g4s)

N

WiNNERRecruiter of the Year

IF YOU WANTTHE BEST CANDIDATES,YOU NEED TOBE WHERE THEY ARE.

Job.Done

OnlineMobileSocialPrintLocal 30+ local sites

130 regional newspapers

1.4 million visitors


n the words of one of the judging panel, the “young, high-growth organisation is entrepreneurial” and is a “great company that breeds great people and has the environment to make them stay”.

Established in 2006 to deliver specialist niche professionals across its four divisions in IT, engineering & power, SAP/ERP and banking & finance, last year Amoria Bond continued investing in marketing and its staff. And the investment has certainly paid dividends, going from a start-up to a turnover of £14m in 2011, with profits increasing by 50% to around £1m. The company has expanded overseas, with new markets including Singapore, Australia, Malaysia and Brazil, and staff numbers have doubled to 62.

Amoria Bond’s CSR (corporate social responsibility) achievements also impressed the judges. Through the Amoria Bond Charitable Trust, the company hit is CSR target of raising £28k to build homes in a shanty town in Peru and a group of employee volunteers self-funded a trip to assist in the building of the homes. The company provided paid time off for the staff and matched donations — as well as taking the financial loss as a business resulting from 15 key players being away at the same time.

The UK directors of the business have also given something back through a series of lectures to undergraduates at the University of Manchester on recruitment as a career and entrepreneurship. In addition, the thought leadership continues by providing expertise of the markets the company is in, as well as advising on changes to employment laws, to clients.

FiNALiStS¬ Arrows group¬ Finegreen Associates¬ Morgan McKinley¬ The Curve group

i

SpONSORED BY Fish4jobs is one of the UK’s best known job sites advertising jobs in all sectors across the UK. receiving 1.4m unique users a month (ABC oct, 2011), popular candidate searches on the site include: Administration, retail, Customer service, Catering and hospitality, Driving and sales jobs.

Fish4jobs offers advertisers a variety

of ways to target the right candidates from job adverts and CV database access to banner advertising and email products.

Fish4jobs has exceptional regional coverage and a network of 30+ metropolitan and local jobsites affiliated with Trinity Mirror’s market-leading regional newspaper portfolio.

WiNNERAgency of the Year


he recruitment team at global professional services firm KPMG stood out from the crowd by demonstrating an impressive turnaround in two years. From being described as ‘broken’ by one of the stakeholders, the

KPMG team now delivers great talent into the business, providing strategic advice and adding value to the bottom line.

This has been achieved through implementing a multi-disciplined strategy combining in-house expertise with outsource and offshore partners, making best use of leading-edge direct sourcing techniques, embedded social and digital media strategy and a review of the company’s graduate assessment process.

Another key reason was the successful restructuring of multiple teams, enabling focused delivery of cross-function expertise — Experienced Hire, Senior Hire, Graduate and Mobility — through simple business-aligned account management teams.

The team took on a much closer alignment to business strategy, so they could provide deep expert knowledge combined with flexibility to adapt quickly to ever-changing business and market needs. An internal professional headhunting team was set up, delivering market mapping, which the business commented was “more impressive than external paid headhunters”. Offshore recruitment process outsourcing (RPO), London-based RPO and outsource partners were separately integrated to provide the most cost-effective, seamless and flexible recruiting methods.

An embedded social and digital media strategy resulted in a 500% return on investment in the first year. Despite initial reticence from the business, the recruitment team shifted the culture from agency reliance to direct sourcing from 40% to less than 2% in one area. All of which has delivered a £9m cost saving to the business and halved the cost-per-hire in one year.

SpONSORED BY Exchange is the online recruitment marketplace from reed.co.uk. Exchange connects employers with specialist recruitment consultants.

Every day, top employers use Exchange to source new suppliers, control their costs and save time recruiting for hard-to-fill vacancies. The average time to hire with

Exchange is just 26 days. Trusted recruitment agencies build

their business and boost earnings with Exchange, pitching for the most suitable roles and starting working on vacancies immediately.

Exchange is brought to you by reed.co.uk, the UK’s #1 job site.www.reed.co.uk/exchange

FiNALiStS¬ Betfair group¬ BMi healthcare¬ McDonald’s restaurants¬ Tesco¬ The royal Bank of scotland group¬ Whitbread hotels & restaurants

t

WiNNERBest Recruitment Team


spire runs social enterprises in Oxford city to create high quality, rewarding

employment opportunities for people who face severe and multiple disadvantages and need a sensitive but professionally rigorous place to (re)start their working lives. We run a Heritage Kitchen Garden with Burford Garden Company, Clothing and Materials Recycling Projects, a Garden Maintenance Business and a pilot Social Recruitment Agency. Through these enterprises we support our trainees as they overcome the complex social and economic exclusions associated with homelessness, drug and alcohol addictions, mental health difficulties, criminal offending and similar.

Being selected as Recruiter’s Charity of the Year is a tremendous honour. We know you really appreciate what it takes for a candidate to stand out from the crowd during the selection and interview process. Our trainees approach every job vacancy with the cards stacked against them yet they keep going until they succeed. We are delighted to join you this evening to celebrate so many examples of excellence at work and send our heartfelt congratulations to everyone at tonight’s Gala dinner.

Our deepest thanks for the many ways you are supporting Aspire’s work: through your generous donations, offers of work placement opportunities for our trainees and the invaluable national recognition afforded by Recruiter magazine’s sponsorship of Aspire as Charity of the Year 2012.

charity of the Year

“Aspire oxfordshire is a superbly run organisation which is fulfilling a much needed role in helping the homeless and disadvantaged in our county get back into work. it has a large part to play in oxfordshire’s future.”

DAVID CAMERON, PRIME MINISTER, OCTOBER 2011

A


Power Tool

Everybody has the power and the right to turn their lives around.

Through our Social Enterprises we offer the sensitivity, skills andstandards that build the capabilities and self-belief of people who have faced some of life’s worst challenges.

We replace homelessness, self-doubt, addiction and anxiety withreal jobs, security, self-esteem and success.

In 2011, our charity worked with over 200 people, 78 of them are now in paid work, living positive lives while, at the same time, saving the tax-payer well over £1,500,000 every year in associated benefit costs.

Please, be a part of this amazing process. Contact us to find out how you too can help change lives for good:

T: 01865 204450E: [email protected]

Aspireoxford Aspire Oxford

Registered Charity Number 1117726

Supported by:

headline sponsor

sponsored by

sUpporTed by

recruiter winners brochure 2012

Documents